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Technology Changes Within Businesses? Some Of The Ways You Can Take Advantage

Starting a business from nothing is always going to be a challenge, and with the enhancements of technology, it can now mean that you have many more different avenues that you can explore when it comes to making those changes. However, the big issue that entrepreneurs face is making the most of the different types of technology and options they have and making sure they take advantage of them within different aspects of their business.

So what can you do? It doesn’t matter whether you provide a service, supply a product, work within the trade or deal with the general public. There will always be ways that you can make the most of technology and try out different ways to enhance your business. With that in mind, here are some of the ways that technology is changing in business and some of the best ways that you can take advantage of it. 

Image source - Pixabay - CC0 License 

Chatbots to answer frequently asked questions

One of the first things to think about would be to utilize chatbots within your business. Often people will go to your website and have a question that you may be asked frequently. They want an answer straight away, but as a business owner, you can’t possibly be there in real-time every minute of the day. This is when chatbots can really help. They can be on hand to answer basic questions, and then divert your customers to the right website pages or create a separate email for a more detailed response after they have dealt with the initial needs of the customer. This can help to make your business accessible at any time of the day. 

Messenger services to help stay in contact with customers 

These days a customer's life is full of things that need to be done and there is a never-ending task of things that they need to do. Work commitments and their general day to day lifestyles, which often means that when they want the answer to something they don’t have time to sit on a phone and wait for a call center agent to answer. Sometimes messenger services can be a quick and convenient way for your customers to get the information that they need. This helps you to get real-time support for your customers and again enables you to offer up a 24-hour service without needing to be there in real-time. 

CRM systems to help keep information in one place

As a business, you want to be able to manage your customers' expectations, but as your business grows, so does the number of customers that you have, right? A CRM, Customer relationship management system is a great tool to have and an advancement when it comes to customer details and keeping detailed notes. As a customer, the benefit is feeling valued, and as a business, it enables you to be fully up to speed on a customer, the potential for new business and also what needs to be done. Not just for the people in the know, but for anyone within your business. It has become essential for businesses that have sales as their forefront and backbone of their company. 

Ringless voicemail for CRM ease 

On the subject of CRM systems, you may also want to look at some of the ways that you can enhance it and make the changes necessary. Especially during this time in lockdown where businesses are more than ever relying on their customers. It could be something simple such as using companies who provide a ringless voicemail. There are a few different ringless voicemail providers. This can be automated messages so that your customers are kept up to date, again very useful during this time. It is also ideal for things like status updates on orders or general information that is needed as and when. 

Image source - Pixabay - CC0 License 

AI and robots taking on jobs

There is no denying that as technology advances so will the enhancement in things such as artificial intelligence and robots. You may find that as a business, you might want to look at taking advantage of these enhancements and making more of them in your business. This could save you money by enabling AI to take over someo jobs that would free up a person in your business to take on a different role. It might allow you to have less staf, or make more of the team you have as they can focus on other aspects of your business. 

Video conferencing connecting people

Many of us are taking advantage of remote working now during this lockdown period, but video conferencing and other options mean that employees, as well as customers of yours, can stay much more connected because of the likes of applications like Zoom and Skype. This helps to make remote working much more accessible, and allows you to consider things within your business such as outsourcing as well as hiring people that can work from home. It can also save you a lot when it comes to paying out for working and retail premises. 

Email and digital signatures for ease of contracts and documents 

Technology has made it far easier now to have an eco-friendly approach to the way that you do business and this is very evident with how businesses communicate with their staff as well as their customers. Things such as going paperless is now easier than to do thanks to things such as emails and being able to use digital signatures for contracts and documents that need signing for. This helps to reduce the amount of paper being used but also helps for fast decisions and also can help for a quick turnaround when it comes to making contacts with new customers and also the trade. 

Going paperless 

On the subject of a paperless system for your business and having an environmentally friendly approach to how you do things, there are now ways that you can digitally store documents. Uploading documents such as receipts, invoices and making things more digital can help you to reduce the amount of paper that your business uses on a daily basis. Going paperless can actually make your business much more efficient, and as it can help you to take on greener habits, there are a wealth of benefits for doing it. 

Simple and faster methods of payment 

There should also be a mention of things in terms of making payments, and for businesses, this has only enabled the buying and selling process to speed up. There are so many different methods of payment now because of the way technology has been enhanced in recent years.  You have online banking transfers that are instant. You have contactless payments as well and chip and pin making it easier to make debit and credit card payments, and for these to even be taken over the phone. There are also websites like PayPal that can also be utilized by your business to help you take payments. 

Marketing and advertising is much easier 

Now that there is more technology, there are more avenues to explore when it comes to marketing and advertising. Technology and software online will now allow you to schedule posts online and allow you to focus on the content that you are sharing. Algorithms have changed massively, but there are software options that you can use that will help you to determine the best times to post online. 

Employee training and advancement through online courses 

Finally, you can now use the internet to enhance your skills and improve things thanks to online courses. You can get degrees, qualifications or just learn new skills to enhance your business further. 

Let's hope these tips help you when it comes to your business and technology.

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