To follow up on my last post, Being pretty isn’t enough for social media success, I wanted to discuss what I like to call Social Media Isolationism or Social Media Agoraphobia.

And there are two forms of this sort of isolationism: invitational and exclusionary. They both mean you don’t venture outside your own four social media walls; however, the first is welcoming and the other is dismissive.

The welcoming pineapple

Jay Gatsby was a welcoming pineapple. He desperately wanted to woo his beloved Daisy and opened his grand home hoping he just might, one night, find her at one of his lavish parties. Or, at the very least, create enough buzz so that his lost love might hear of him and ask about him.

Not always the direct result of a grand romantic gesture, the welcoming pineapple is often associated with the feeling that one is so appealing, so compelling a brand, product, or service that your friends and neighbors should very well come a-calling. You host awesome dinner parties, right? You have the biggest television, have your own pool and tennis court, and have several guest rooms. Why would you ever want to leave your own social media home?

Why wouldn’t everyone want to take advantage of your generosity and party favor to want to go anywhere else, to say nothing of staying home in their pallid, beige, one-bedroom apartments? This generosity often comes with the stink of superiority or ego that eventually turns people off.

And if the proffered goodies are so compelling as to compel, this commitment might very well be contingent only upon the bounty, the booty, the swag lavished. In other words, your friends are bought and paid for and are your friends forever (or until you run out of cookies and candies and a subscription to cable).

In terms of a country, this open-border country would be glad to allow anyone in but since this country is obviously so awesome, offering everything and anything you could very well ever want in the first place, people just visit, nobody really ever leaves and a majority don’t even possess a passport.

Good fences make good neighbors

There are other social media isolationists who treat their following like a gardener maintains a Bonsai tree: letting it grow then pruning it back. Limiting its natural growth patterns with the goal of cultivating something elegant, controllable, exceptional, and beautiful — and planned. The operative word here is control.

There is a strong desire among the good fences variety of social media isolationists to want to maintain a semblance of control over brand perception, brand response, and brand buzz. This social media isolationist would surely turn off (or moderate) comments if at all possible.

This form of social media agoraphobic never lowers himself to engaging with riffraff and never suffers fools gladly. In many cases, he blocks competitors, rarely follows anyone back, and limits real engagement to the worthy and the notable. Only A-listers need apply.

This is the sort of social media expert who most likely has a pristine living room with white couches and chairs neatly enshrined in a clear vinyl cover. This is the sort of person who collects beautiful heritage silver and china, never to see the copious staining gravies and beet juice of a holiday dinner.

It doesn’t matter that social media is, by its very nature, chaotic, organic, anonymous, spontaneous, unpredictable, and crazy; it means nothing that the life of something beautiful can readily be strangled out of it when the collar’s too tight; and it means nothing that your detailed business plan and marketing strategy may be too macro, too myopic — that what you’ve made exclusively for one use may well be adopted “off prescription” for something completely different and more profitable — something this sort of isolationist would very well never be able to see.

And, if he could, he wouldn’t want it that way because that’s not the right way and it shouldn’t be done this way. Social media’s just not cricket.

In terms of a country, this walled-up land would be glad to exclude everyone; but, more realistically, it’s willing to limit visas and green cards to only the pedigreed: money, power, influence, esteem, connections, or education. Full funding for controlled borders and everyone had better carry their papers with them. I mean, why allow anyone in, since this country is obviously so awesome.

A majority possess passports; however, why leave? Too much chaos, uncertainty, and people who don’t look like the sort of people they’re used to.

Social media globalists unite

Neither the welcoming pineapple nor the good fences are effective in social media marketing because there are innately no borders in the Internet. Yes, maybe there is are language and cultural barriers, but these are as meaningless as the lines that separate nation states.

The Internet has rendered the world flat. Facebook is expected to reach a billion members in April.

And that’s to say nothing of the bloggers, the tweeters, the pinsters, the borders, the messengers, the redditers, the diggers, the flickrers, the tumblrs, the googlers, and, yes, even the spacers — they’re global, they curious, they’re ambitious, and they have as much right to your attention as anyone else.

Whether you’re an exclusionary or inclusive isolationist, you’re still unwilling to leave your social media homeland. You’re unwilling to go out there and meet your future real best friends. Instead, you either having to buy them or remain too afraid and afeard to make friends at all–or at least the wrong type of friends.

To be sure, you’ll never know where your next windfall will come from. You also don’t know who that fairy godmother is or what she looks like. It’s essential to get out there and spend some of your time and energy going exploring, finding new lands and new faces, and expanding your natural core, your natural base.

While there may well be zero barriers to you because the Internet has flattened the business world for you, there are also zero barriers between you and your best future customers! So, go git ‘em Tiger!

Via Marketing Conversation via Socialmedia.biz via Biznology

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In response to How to make an awesome Social Media News Release, Jonathan Rick asked me, “Isn’t this essentially the same thing that Pitch Engine offers?” Jason Kintzler then added, “Yes Jonathan, exactly! Did I mention you can do it all for free?!” (See Socialmedia.biz‘s earlier writeup on PitchEngine: A social PR platform for the new era.)

Well, my response is the topic of this post today: “The article is only about the what and why of the Social Media News Release and not the how. Pitch Engine is a how!” I then added, “Pitch Engine doesn’t take away the work: writing/collecting compelling copy and assets. You do that work” and then “Our SMNR is just a platform and structure. 90% of one’s time should be spent writing amazing content” and then, finally, “Installing WordPress, an amazing platform, does not an amazing blog make; Pitch Engine is amazing but content is king”

So, let me explain. Pitch Engine and WordPress are best-of-breed application platforms that make creating a Social Media Release and Blog seamless, removing the technology hurdle from the process. Those are good things, to be sure. However, after re-reading my SMNR post, I was reminded that it wasn’t about technology at all, it was about the collecting and presenting of relevant assets, copy, images, and videos; it was about organizing and branding an ease-of-use “steal all this content, blogger, and please post on your blog” microsite.

In fact, I made a point of showing how one doesn’t even need to spend all your time installing WordPress or some other database-backed website or web app — one can hack together a very valuable SMNR with just the most basic HTML, an inexpensive hosting plan, and a $12/year domain from a domain name registrar.

Why humanity trumps technology

It’s not about the technology, people! Hire and train people based on their ability to write and their ability to connect and engage people — who like people and care about personal, human, relationships. Signing up for Pitch Engine won’t write your SMNR for you, creating a profile on Twitter doesn’t make you an influencer, and installing WordPress doesn’t put you in the AdAge Power 150 or Technorati’s Top 100. These are all essential steps, but they’re no panacea.

If you’re spending more money on tech than talent, don’t. If you’re intimidated by technology, don’t be. If you think that Social Networking and Social Media is about apps and sites and smart phones and Twitter and Facebook and Google+, then you need to get past that and remember that it’s about people. Real fleash-and-blood folks who hunger to connect and relate. Yes, with each other, but also with you and your brand, products, and services.

Pitch Engine’s job is to make Social Media Release-making as easy-as-possible, tech-free, as possible. And they do an amazing job of it. The same goes for WordPress and Facebook and Twitter. If an app doesn’t make it easier for you to connect with other people, the app doesn’t work. At the end of the day, all these web applications are top-drawer, but they just make it easier — effortless — to do your job. They do not do your job for you and they often make folks lazier, more careless, and less concise. They tend to be enablers, enabling bad grammar, poor spelling, and just good enough editing. People should always write as though going to press and being printed on paper instead of just assuming you can always edit it later.

If you’re intimidated by technology, that’s OK. Social Media News Releases and Blogger Pitch Emails are more about the quality, simplicity, efficiency, and targeting of the writing, structure, and presentation of the page. Some of the most popular blogs online are Blogger and MySpace blogs, even though there are more sophisticated platforms. Why? Because what it is to be a blogger is to be a writer and not a technologist or programer. The same thing with digital PR and social media marketing. The most effective marketing campaigns combine the ability to write clear, compelling copy; understanding the target audience and their associated wants, needs, desires, and hunger; and knowing where the sweet spot in the market is — it is not about the technology. The tech is a necessary evil that must be transcended in order to ensure that the messaging is able to seamlessly reach the market without barrier.

Reporters don’t need to know how to run a printing press, news anchors don’t need to understand how a picture makes its way, as if my magic, to my LCD HDTV, and radio hosts surely don’t need to go out to get their Ham Radio License. And you don’t need to become an iOS developer, a web application developer, or a CSS guru, either.

Too many people in this space get stuck behind the technology barrier. They spend all their budgets on building the perfect web application, the best Facebook App, and on graphic design and architecture, leaving very little if anything on the best writers and the best marketers. Don’t get stuck in that trap.

Your social media presence, digital PR strategy, and social media marketing campaigns are only as good as your writers, marketers, PR professionals, community managers, designers, and creatives — the artisans — and not on the technologies — the tools. When I teach young college marketing and PR students in their communication schools, I remind them every day that all the things they’re learning in class, though possibly dated and old school, are still relevant because human nature is human nature and people are people and technological platforms are ephemeral and fleeting.

Learn the tools, surely, but don’t become obsessed with them. Shine the spotlight where it matters: people. Via Marketing Conversation via Socialmedia.biz via Biznology.

Related articles

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• Detailed analysis of the perfect blogger pitch (socialmedia.biz)
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Last week I dissected a blogger outreach pitch email line-by-line in A detailed analysis of a perfect blogger pitchas a way of proving that no matter how brief and conversational one of Abraham Harrison‘s blogger pitches may appear at first blush, the effortlessness takes a lot of work and the time of three senior agents. Today I plan to go through, line by line, a site we create to support all of our blogger outreach campaigns. You can call it a Social Media News Release (SMNR) or a microsite, a resource site, or a fact sheet. To those of you who are in communications, you’ll recognize the structural similarity between it and a traditional news release or press release.

To the right, you’ll see, scrolling down most of this article, a full-length screen capture of the SMNR we produced for a launch campaign that we did for the first iPad tablet-only daily newspaper, The Daily. I am using this SMNR because we’re particularly proud of it, and you can explore it In Real Life (IRL) over at thedaily-newsrelease.com.

As I am sure you will notice right away, this SMNR — and all of our SMNRs — is a flat-file, traditional Web page. You’ll also notice that it scrolls and scrolls and scrolls.

No, we didn’t do this because we’re not good coders and don’t understand database-backed web applications like WordPress or Drupal. I have been developing Web applications since they were Perl CGI scripts, into PHP, then into Python-based Zope, and even Ruby on Rails.

We’re building our SMNRs on flat-file, scrollable, single-page Web pages because of human nature: people tend to click away from where we want them to be. We want them to be on-topic, on-target, and really considering the act of blogging on behalf of our clients. In this case, The Daily.

We use old-fashioned HTML standbys such as HTML anchors, allowing us to link within the same page. We don’t want people to miss anything and we don’t want people to get lost in a maze of pages.

We also use flat-file HTML on an Linux-variant Apache install because we tend to reach out to thousands of bloggers at a time — upwards of 8,000 — and we don’t want a database-backed website to get bogged down by a potentially heavy, all-at-once stampede of traffic. Flat-file pages tend to serve faster and more reliably because they’re generally much less resource-intensive.

What we did for The Daily, section by section

Let me go through the SMNR we created for The Daily, section by section, so that I can explain. Long story short:

If we can’t get someone we send an email-based blogger pitch to to post something within five-minutes of opening our email, then we’ve lost him. If it isn’t as easy as pie and as clear as crystal, then we might get nothing. If it looks like it’ll take six minutes instead of five, we’re lucky if we get a tweet or a post to a Facebook Wall. More about that later.

The banner

The banner is simply a quick, attractive “splash.” It’s always above the fold and needs to convey, in a single glance, what’s up and why we didn’t, in fact, waste the blogger’s time. The banner is useless but essential. It allows the client to clearly, as though in summary or abstract, convey the entire message of the campaign both visually and textually. Carefully selected choice slogans, logos, screen shots, and photos go in the banner. However, since it isn’t really possible to “steal” anything from the banner, all the content found in the banner should be replicated somewhere else deeper in the SMNR.

The banner may just seem like bling or flair but it’s is really the single opportunity the PR professional or publicist has to sink the hook, to build the resonance and excitement and to activate the passion required to encourage bloggers to spend their valuable time and finite energy on doing something for me and my clients for free.

One caveat, however, is to make sure the banner isn’t too tall that it blocks out the QuickLinks, below, or seems just like an advert or splash page instead of what it is, a multimedia press release rife with important, objective blog fodder.

The QuickLinks

OK, that’s rather hard to see, so I will make it a bit larger below so that you can see what I am talking about.

That’s better. Well, the QuickLink row is essential because it might be the only interactive part of the SMNR that’s above the fold for some viewers, especially those who are still running 640 x 480 or 800 x 600 screens. (Don’t roll your eyes about the small screen size — there are still millions of folks worldwide who are running small monitors, large font sizes, and also dial-up modems, not your big 2560 x 1440 resolution, double-screened 27″ LCD computer displays. You should work with and understand everyone and design to your lowest common-technology denominator.

So, the QuickLinks are a short-cut to what the blogger wants. These links don’t go anywhere off-page, but, rather, just link down to somewhere much further down on the single page.

And like I said, if we don’t do everything to make it as easy as possible to allow the blogger to search, discover, collect, and report on what we’re pitching, then we’re risking losing them.

The video introduction and the social network sharing

This is a two-parter. Obviously, the commercial that goes with the introduction of the then newly launched iPad-only daily news site, The Daily, is the main thing we wanted to promote. A no-brainer.

More importantly is what I circled in red, the “Share This” embed with the easy-to-share-to-Twitter-Facebook-Yahoo!-Etc. buttons. We never used to add this to our Social Media News Releases. Why? Well, we were afraid that if we did, bloggers would share on social media and social network and with either their Facebook or Twitter friends and followers instead of posting it on their blogs.

The truth is, the SMNR is all about making everything as easy for the blogger as they need it to be. Folks who feel the need to feed the maw of their always-hungry 24/7/365 blog, will always blog (and often then tweet and Facebook their post), and the folks who are interested enough but don’t have the time or interest in the topic or promotion or don’t feel like their blog is the right place for the news we’re pitching won’t blog no matter how much we may well disagree.

So, popping that little “Share This” array of buttons has quadrupled the number of earned media mentions that we get from folks who wouldn’t have blogged our stuff, our news, our clients, anyway — they are just interested enough to throw us a bone and share the Daily with their followers and friends.

The news

The news section is the most important part of the SMNR. Because there’s lots of great stuff to steal. Consider our Social Media News Releases to be one-page versions of Abbie Hoffman’s Steal This Book — which is to say that once we have appealed to a blogger enough that she has opened our email, read our pitch, maybe emailed us, clicked through to the SMNR, scrolled past the banner, the QuickLinks, and ignored the Share This buttons, we want the blogger to have to do as little additional work as humanly possible.

We also post as many photos, illustrations, screen shots, and logos as we can into each SMNR, inline, so that a blogger can easily copy-and-paste each image into the blog post and not need to download and then upload. We act as the host, happy to sponsor the image hosting to the SMNR. As many of these as we can because we never know which one resonates with each blogger.

So, we pre-link all the items in the bullet-list with text links to the daily. We link the phrase The Daily any and every time it comes up in the list. This will appall SEO gurus who think I am an ignoramus who doesn’t know Search. I am an expert in search and my SMNRs are not Google-bait, they’re blogger-bait. We actually do not want our SMNRs to start competing with our clients’ sites — and they used to — but if we mess up all the delicate Google balance, then hopefully our SMNRs will not show up in the top-ten on Google, which is often quite challenging since most sites are absolutely terrible.

Actually, recently, we have had clients who have wanted to optimize their SMNR for search, but then you put the onus of linking, textually, on the shoulders of the bloggers, many of whom are not experts in search or HTML. So, we make sure that almost every single link has one linked textual on The Daily, just to make sure that every potential news item that a blogger might want to copy-and-paste onto his blog includes a link.

We never know what the blogger will or won’t steal, we don’t know how much or how little the blogger will copy, paste, then blockquote into their blog. Some bloggers go full-text, blockquoted, and then wrap the copy that we wrote in a bit of introduction and a parting shot into a blog-post sandwich where the copy, exactly as we wrote it, is the meat.

OK, you may have noticed that the page is pretty long. It requires quite a lot of scrolling, right? Well, remember how brief, concise, and minimal the blogger email pitch was? Well, the pitch might be laser-focused but the SMNR is everything but the kitchen sink. As many diverse and random and seemingly extraneous content and assets as we can find and collect we put into the SMNRs.

Those of you who have ever spoken to me about this before might want to jump ahead. I have an analogy for you. If you think of the Sunday paper and all those coupons, think of our email blogger pitch as a coupon for a big-screen TV at hhgregg.

If we can get that person who’s browsing the Sunday Post to cut out the coupon — already a huge task, to say nothing of even buying a paper, reading the paper, and braving the coupon section — and then pocket the coupon, get in the car, and drive to the store, once that guy gets to the store, he’s generally committed to doing something. While we’re pitching the TV, we’re just happy if that consumer ends up spending an equal sum on something — anything — else, just so long as it’s with hhgregg.

Same thing with an SMNR. The email pitch is the coupon selling a particular thing — the launch of the iPad app — and the SMNR is the big box store offering loads of other things, including bios, and other content. In the case of the Daily SMNR, a blogger may well come in to look at the offer to download and use the iPad app or to share the video with the readers of her blog but may report, instead, on Daily Editor in Chief, Jesse Angelo, who left the New York Post for a position with Rupert Murdoch’s News Corp.

To me, it really doesn’t matter what news from the SMNR the blogger reports, it just matter that the blogger takes time out of her busy, busy, day to spend some time writing about our clients, for free. We really always remember that we’re not entitled to anybody’s time, especially if we’re not paying for it. No matter what, every mention is a gracious courtesy.

Multimedia elements and the essential embed code

I always tell everybody that only 1% of all bloggers have media, communications, or public relations experience. Full stop. Even fewer of them are HTML gurus. Nothing can be assumed. I am not recommending pablum. I am not saying that we have to dumb down for the bloggers, it’s just that they speak a different language from ours in PR. We don’t share lingua francas. So, we always go out of our way to make sure everything is as simple and self-explanatory as possible without ever insulting the blogger.

In the above case, we always make sure that embed codes are included whenever any video is included — if we ever want to see it embedded inline in a blog post. We had an embed code in the first video at the top of the SMNR but it was deleted by the client. Even if our blogger knows how to find the embed code himself, we really don’t want him to leave the site to go hunt it down over at YouTube, as I explained earlier. We don’t want people to ever click away.

So, we include all embed code at a height and width that is optimal for most blogs, in this case 480 pixels wide. If the blogger is sophisticated enough to want a 853 x 480 video, he can go get that, we’re just making it as easy as possible to make the entire process take less than five minutes from the opening of the email to the clicking on Publish.

Social media and tags

The “Share This” buttons at the top of the SMNR are promotional. They don’t reference the client-owned Social Media properties. It is essential to make sure that we offer up everything and anything to the blogger’s consideration.

Finally, to make it as easy as humanly possible for everyone, we include a string of comma-separated topical keywords that each blogger can easily copy-and-paste into the “post tags” portion of your blogging platform.

Yes, I know. this SMNR has everything including the kitchen sink. Not true. It gets worse. If you explore the SMNR for Habitat for Humanity’s World Habitat Day the SMNR we did for the US Olympic Committee we made for the Winter Olympics in Canada, or one of the SMNRs for the Fresh Air Fund, you’ll see that there are all sort of other things such as banners with embed codes and additional videos and all sorts of other assets — really the kitchen sink, in many cases.

Favicon, header title, and meta description

One last thing that I want to discuss before we end this helluva long post is about fit and finish. Too often “single use” sites like this just don’t get the love they deserve. Make sure you take some time to create a nice “Favicon” aka favorites icon, shortcut icon, website icon, URL icon and bookmark icon. Also, please take the time required to create a strong and descriptive Metatag Title and Description tag as well.

<title>Introducing The Daily - Facts and Resources</title>
<meta name="description" content="The Daily facts and resources page. Introducing The Daily The first digital daily news publication built from scratch for the iPad by some of the best in the business to bring you information that's smart, attractive, and entertaining.">
<meta name="keywords" content="the daily facts, the daily resources, the daily facts and resources, the daily, thedaily.com, rupert murdoch, news corp, apple, mac, ipad, ipod, iphone, iphone 3g, iphone 3gs, iphone 4, steve jobs, macbook, macintosh, mackbook air, ipod nano, new iphone, ipod touch, apps, ipad apps, iphone apps, mac rumors, ipad reviews, apple technology, apple news, ipad news, iphone news, tech, technology, geek, geek news, gadgets, new gadgets, new technology">

Why? Why is it even worth the extra time to go back into the engine room and tool with the Meta Data? Well, the HTML Title tag directly contributes to what people see when they either bookmark your page, what they see in a browser tab, or what they see in the Title Bar. Easy-peasy. A real no-brainer. Also, despite what anyone at SEOMoz thinks, meta tags are still important and here’s why:

You’ll notice that all the text in the search result that comes up when your search serves up thedaily-newsrelease.com as a result is content that Google didn’t so much have to find or scrap; rather, it simply serves up the text directly from the Title we wrote and also the Meta Description we also wrote in the form of the search result headline and description.

I hope the previous 2,500 words have done a pretty good job of explaining why we at Abraham Harrison insist on producing a proper, well-produced, well-branded Social Media News Release (SMNR) — both philosophically, practically, and psychologically.

And because I really don’t know everything, please feel free to comment, contribute, share, and ask any questions you may well still have about the process, the evolution, and any technical details you might be unclear about or I have failed to cover. Thank you for your amazing attention span! Via Marketing Conversation via Biznology via Socialmedia.biz.

Related articles

• The Social Media News Release explained in detail (socialmedia.biz)
• Inside a Social Media News Release (biznology.com)
• How to write an irresistible blogger pitch email (chrisabraham.com)
• Why Using the Social Media News Release is a Big Mistake (hubspot.com)
• Authentic Internet inbound marketing the way God intended (chrisabraham.com)
• Detailed analysis of the perfect blogger pitch (socialmedia.biz)
• The art of writing the perfect blogger pitch (biznology.com)
• Study Shows Social Media Releases Are Less Effective Than Traditional Press Releases (hubspot.com)
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Over the last five years that Abraham Harrison has been pitching bloggers on behalf of clients, we have learned a thing or two about how best to reach bloggers, how to engage them, how to get them to carry our client’s message to their readership. Whether we’re doing an outreach to the bloggers of mainstream media and celebrity blogs or to someone who has just set up a blog for the first time, it all begins with the message model.

Below is an example of a message model we developed for Miriam’s Kitchen for National Homelessness Month. We didn’t use it because we focused on Give to the Max Day instead, but I think it is an example of our best work and I’ll put it aside and we’ll use it next year for sure. I will share the entire email pitch in total below but then I will go through a line-by-line explanation as to what we did and why we did it:

From: Chris Abraham <cjabraham@miriamskitchennews.org>
Subject: November is National Homelessness Month

Hi <<First Name>>

November is National Homelessness Month and I’m reaching out to you to discuss the issue of homelessness in America. I’m also hoping that you’ll discuss this issue with the readers of <<Blog Name>>. I am a volunteer at a small kitchen for the homeless in DC and while working there it occurred to me that this issue affects every town, village, and city in America.

I have put together a microsite that puts the issue of homelessness in perspective and also uses Miriam’s Kitchen, the kitchen where I volunteer, as a model for addressing homelessness and untreated mental illness in the US capital city. There are a multitude of news, facts, videos, photos, and banners so please feel free to repost any of it:

www.miriamskitchennews.org

If you are able to post about this issue in any form, it would really help spread the message of homelessness in its many diverse forms and maybe suggest ways to help improve many lives. Please let me know if you have any questions and if you are able to help. Thank you so much.

Chris

–
Chris Abraham,
On behalf of Miriam’s Kitchen
www.miriamskitchen.org

OK, now I will go into more detail, section by section …

From: Chris Abraham <cjabraham@miriamskitchennews.org>

The first thing you’ll notice is that I am doing the outreach in this example. Though not the norm, I personally volunteer and donate to Miriam’s Kitchen and people know that, so I decided to reach out as me because that’s the most authentic relationship. In other cases, the names of Abraham Harrison team members fit the bill. The next thing you’ll notice is that the email doesn’t come from either miriamskitchen.org or chrisabraham.com domains. Instead, we virtually always reserve a completely new and unique domain name for each campaign, in this case miriamskitchennews.org. Why? Three reasons:

1. Clients protect their domains. Most companies and organizations have very restrictive IT policies that limit the use of their domain and the allocation of email addresses. This makes it almost impossible to place social media news release content on their site, so we reserve our own because it gets around any of those issues.
2. Bloggers don’t trust PR firms. We prefer to reach out to bloggers as the client instead of as Abraham Harrison on behalf of our clients. Why? Not to be deceptive but because a strong majority of all the bloggers we reach out to are not trained in public relations processes and don’t generally feel comfortable being communicated to via a broker, so we always try to communicate as clearly and as simply as possible, so choosing something in-between the two is best, in this case cjabraham@miriamskitchennews.org.
3. Spam detectors are always a risk. Because we reach out cold to upwards of five-thousand bloggers at a time, it is essential that we don’t put ever put mission-critical domain names in jeopardy of being black-listed as spam or being taken away by a fickle registrar such as GoDaddy.com. While we’re exceedingly careful when we target and how we engage each blogger, it is amazing how few email recipients need to report a single email as unwanted before the gray-bearded email wizards can ban and block an entire domain from being deliverable–we never want to put ourselves or our clients in that precarious position. While this has never actually happened to us or our clients, we have felt enough saber-rattling and there have been enough shots over our bow that we make sure we never put anyone into a defensive position. Ultimately, protecting our clients’ brands as well as our own is of top priority.

Let’s move on to the all-important subject line.

Subject: November is National Homelessness Month

The first, and sometimes only, thing a blogger sees when she receives our email pitch is the email subject line and the sender. Choosing a title is super-hard because we want to be as neutral and as informational as possible. Teasing or tricking a blogger into opening by being cute, mysterious, or clever in the subject line has almost always blown up in our faces. The simpler the better, especially when you realize that we follow up a couple times after the first outreach–something I will go into more in a future post. But first, the salutation.

Hi <<First Name>>

When we research bloggers to pitch, we always do our very best to discover the full name of the blog, the first name of the blogger, and the best address possible. We also make sure the name is correct because it isn’t always clear. I can’t tell you how many pitches my blog, Because the Medium is the Message, and my corporate blog, Marketing Conversation, get from marketers who address us wrong, mostly as Abraham. “Dear Abraham.” Those go straight into the trash. Next, our mailer, nicknamed “The Cloud,” has a mail merge feature, allowing us to personalize our email a little bit, within reason, and appropriately.

What’s behind that first paragraph?

November is National Homelessness Month and I’m reaching out to you to discuss the issue of homelessness in America. I’m also hoping that you’ll discuss this issue with the readers of <<Blog Name>>. I am a volunteer at a small kitchen for the homeless in DC and while working there it occurred to me that this issue affects every town, village, and city in America.

The most important thing is to make sure the first paragraph of every pitch is simple, clear, concise, and immediately addresses why you’re emailing. Yes, answer who, what, when, where, why, and how–but in very short order, so get to it! Who? Miriam’s Kitchen. What? Homelessness in America, an issue that affects every town, village, and city in America. When? November. Where? On your blog. Why? To share the issue with your readers How? Posting to your blog. I added the last sentence to proactively address why I was the person to be writing at all–because I am personally invested and this is meaningful to me, for real.

I am lucky enough to have Dan Krueger and Phillip Rhoades on my team. They’re both excellent BS detectors and masters of minimalism. For a pitch like this, Dan or I generally create a first draft. Then, the other two of us go through the draft line-by-line. As if it were poetry. We cut to the bone. This process is a direct result of three things:

One, you only have a blogger for a few seconds–if she opens it at all–so you must cut to the chase.

Two, we have all received enough pitches ourselves to know who does and doesn’t read our blogs, so the entire “I am a real fan of your blog and have been reading you a long time” are generally lies. So, after you write your first draft, cut out all the inauthentic praise. Truth be told, if your targeting is good and you have a great offer and are clear as to what you want, you’re effectively doing the blogger the favor of providing good content that they can easily and quickly pop onto her blog–and you really don’t need to flatter. I am not saying that you should be short, rude, or curt, but surely be very clear as to who you are, what you are, what you want, and what you need.

Yes, I do volunteer at Miriam’s–many times-a-month. If I didn’t–or if I sent the email out as someone else in the company, an online analyst, and that person hadn’t ever graced Miriam’s, I would never make that up. Everything in the email must be honest and true. This isn’t a con job, this isn’t a cheesy 11pm pick up, this is the sharing of relevant information–don’t feel like you have to sell to someone or fool someone to cover you. Also, be very careful about playing the heart strings too loudly when you’re doing an outreach on behalf of a charity. To be honest, the less said the better–allow the blogger to come up with her own conclusions–you really don’t have to tell the blogger what to think. Not only isn’t that necessary but it can be downright insulting to bloggers, who are by their very nature free spirits.

Now, on to the meat of the pitch.

I have put together a microsite that puts the issue of homelessness in perspective and also uses Miriam’s Kitchen, the kitchen where I volunteer, as a model for addressing homelessness and untreated mental illness in the US capital city. There are a multitude of news, facts, videos, photos, and banners so please feel free to repost any of it:

www.miriamskitchennews.org

One of the results of making the email pitch so efficient and tight is that there’s a lot left behind. Most folks who pitch to bloggers still include the kitchen sink in their email pitches: PDF or MS Word attachments are still very common. The majority paste their rich-text traditional press release inline in the email, along with inline images, logos, and graphics. We refuse for three reasons.

1. Our email pitches are all about starting a conversation. We’re more interested in getting an email reply that we can respond to than we are in firing and forgetting.
2. We always send plain text emails. We do not include anything that might result in spam-boxing. We don’t even include any “http://” prefixes in our links, assuming that the webmail or email client will activate the link when the blogger opens up their email and views the content.
3. We don’t take the blogger’s interest in our pitch for granted. The email, to me, is a speed date. We don’t want to waste anybody’s time or good will, so we allow the blogger to decide whether she wants to go on a second date. We like it best when the chemistry is so intense that our client and the blogger drive to Vegas immediately and get hitched–by which I mean we reach out, the blogger immediately likes our pitch, immediately posting to their blog as well as Facebook and Twitter–but we don’t want to assume any of that. We like to play it cool because a heavy sell never works, especially in an earned-media PR campaign.

On to the end of the email:

If you are able to post about this issue in any form, it would really help spread the message of homelessness in its many diverse forms and maybe suggest ways to help improve many lives. Please let me know if you have any questions and if you are able to help. Thank you so much.

Chris

As I said before, being clear as to why we’re writing is essential. Being clear what you want and what you expect is essential, too. Too many pitches I receive simply share their message but are never bold, brave, or courageous enough to make an ask: please post it anywhere, anyhow, to help spread the message of homelessness in America.

The most essential thing, however, is that this is really just a speed date. If we pass muster but the blogger just isn’t sure who we are or why I am emailing her, we need to be painfully clear that this email is not a fire-and-forget. That this email is the beginning of a connection and that simply hitting reply will result in swift answers. Also, accountability. We end just about every email with a direct request to the blogger to please let us know if she ends up helping and sharing–and that we’re appreciative either way. At the very least because she’s spent some of her time opening and reading our email.

Finally, the signature.

–
Chris Abraham,
On behalf of Miriam’s Kitchen
www.miriamskitchen.org

If you’ll notice, we don’t misrepresent ourselves–or myself–as being on the staff of Miriam’s Kitchen; however, we also don’t want to confuse the purity of the message by bringing a second brand into the brief message model, such as would be the case if I included Abraham Harrison LLC in the signature. So, we chose to split the middle.

What you’re thinking right now is “how in the heck could you blog so much about such a short email?” Well, it is because we spend a lot of time, many revisions, and three or more staff cutting, editing, re-ordering, and BS-detecting each message model. We’re very intentional, very formulaic, and also very careful. We don’t want to tell bloggers what to think. We don’t want to put words in their mouths, and we surely don’t want to alienate a blogger because we color the copy in such a way that they reject our pitch based on style instead of content and mission.

It is like a first date, especially for a man like me: it is more important for me to remember to be a good listener and not to spend the entire meal making it all about me. The longer my message model and email pitch is the more likely the blogger will feel like I might have sent them an email in error. I want each email pitch to be as neutral and factual as possible. All dogma, passion, color, interpretation, and story should be provided by the blogger–and don’t forget that everything that you cut out of the email message model can possibly find a happy home in your Social Media News Release.

While the email might seem very casual and conversational, winging it is not an option when you’re officially reaching out on behalf of your brand. This is doubly so when you’re reaching out on behalf of a client. The message model is a getting-to-know-you process and not simply a product. Before I explain what goes into an email blogger pitch, I need to explain this process and the philosophy that we have developed through trial and error since the Fall of 2006.

Being completely familiar with the client, the brand, the product, and the services, before moving forward with the pitch is essential. Anything we don’t use in our message model and email pitch we aggregate it into a social media, multimedia, social media profiles, news release.

This process of collecting all of the client’s assets and collateral material, including videos, photos, ads, bios, history, background, context, interviews, case studies, testimonials, and media mentions, help us then decide if there are any missing pieces that we need to request from the client or create ourselves.

Then we can interview the client to discuss what the subject of the pitch should be, what the ask is, and then which blogs and bloggers should be included–or excluded–and who to exclude is often more important than who to bring into the pitch.

My next blog post will focus on what I am all sure you’re curious about: the social media news release (SMNR), that “kitchen sink” catch-all supporting document that provides all the details, content, media, images, and greater story that has been pruned from the initial pitch but surely deserves being told.

A future post will be about the value of following up a couple times with any bloggers who don’t reply or post. We have evolved a process that does not email just once but also sends two follow-up emails to those bloggers who don’t reply at all. Funny thing is, we get only 25% of all posts from the first email. We get 50% of all our total earned media posts from the first follow-up email and another 25% from the final outreach, so I really want to go into the why and how of that–and how we handle something that might very well be scary to some of you and and might feel like we’re being a pest to others–and I will address all of those fears and perceptions.

Please feel free to ask any questions or make any comments you might have on your mind after reading this blog post and I will do my best to respond.

Related articles

• Testomonial from Miriam’s Kitchen (chrisabraham.com)
• Agencies are too afraid of bloggers to do their job (chrisabraham.com)
• Please Support Miriam’s Kitchen on Give to the Max Day (chrisabraham.com)
• Authentic Internet inbound marketing the way God intended (chrisabraham.com)
• Set up your Google+ Brand Page right now! (chrisabraham.com)
• Fire for effect when you can’t get a direct bead on your market (chrisabraham.com)
• Live people over Robot Armies and Zombie Hordes (chrisabraham.com)
• How to make friends and influence bloggers (chrisabraham.com)
• Write your blog to be taken completely out of context (chrisabraham.com)
• Amplify Twitter and Facebook with GaggleAmp (chrisabraham.com)

Via Marketing Conversation via Socialmedia.biz via Biznology

My CEO over at Abraham Harrison wrote an article to address the new FTC endorsements guidelines, Abraham Harrison warmly welcomes the new FTC ruling:

Our world is already deep into the age in which bona fide, person-to-person endorsements and recommendations are some of the most powerful forces driving consumer decisions.  We at Abraham Harrison are thrilled with the new FTC endorsements guidelines and the strengthened transparency, honesty, and accountability these rules are bringing to the world of marketing.

Yesterday, our beloved friend, David Gelles struck a ravingly sensationalist tone in his front-page Financial Times article (respect, yo!) on the new FTC Guides Concerning the Use of Endorsements and Testimonials in Advertising.  ‘“All the worst fears of businesses have come true,” said Anthony DiResta, an attorney representing several advertising groups.‘ David quoted.

We understand, David… you were probably pressured by the wild-eyed editors of that questionable British rag.  They have to sell papers in these tough times.

In reality, these new guidelines are reason for dancing-in-the-streets celebration, not fear.  Abraham Harrison is very pleased at the new universal standards of openness, sincerity, and trust these rules are bringing to all companies leveraging word-of-mouth marketing and endorsements.  They will further strengthen the impact of the true, bona fide voices of the bloggers and other online influencers that Abraham Harrison activates for our clients every day.

The most powerful endorsements come from people sharing their honest opinions – those whose voices have not been bought.  Every month, we at Abraham Harrison activate hundreds and thousands of individual bloggers and online influencers in support of our clients’ products, companies, and organizations.  These influencers are motivated solely by their enthusiasm and support for what our clients are offering.  Their voices are so powerful precisely because their readerships know that they are hearing authentic, un-bought opinions:

• Thanks to the Snuggle Crème Bloggers
• Thank You Half-Marathon Fresh Air Bloggers
• Thank You International Medical Corps Bloggers Part II

The new FTC guidelines will help consumers know that when they read an endorsement it is the real deal, and not just another paid advertisement.  This transparency is good for the consumer and good for both the image, and dare I say, the soul of the advertising and PR industry.

For over three years now, we at Abraham Harrison have been activating the tremendous power of the real, honest, un-bought voices of  bloggers and online influencers for our clients.  These FTC rules are bringing a wonderful new standard of universal transparency to the field of marketing and that is good for consumers, for the companies and organizations that wish to reach them, and for the marketers bringing them together.

The Anatomy of Buzz While Walking, originally uploaded by Chris Abraham.

My only super power is being able to read deeply while not simply walking but actually negotiating traffic and cities. Today I am walking for hours while reading The Anatomy of Buzz Revisited by Emanuel Rosen.

It is the sort of cool book I should have read when the previous version came out back in 2000.

Mr. Rosen sent me a signed copy to review so I guess that means I arrived anyway, but if I had read this book years ago it would have been so much easier.

Sometimes the community maintenance required for YouTube channel creation is too much for a particular client requirement or campaign and what is needed, instead, is a complete and comprehensive video upload to all of the current video sharing sites.

This Abraham Harrison LLC video distribution service offers a quick and comprehensive upload to over 30 video upload and social network sites, including the usual suspects but also including many other less-popular and less well-known social networks; however, in order to best cover all possible opportunities for brand video sharing, it is always a good idea to make sure the client brand experience and client video assets always exist exactly where and when people are looking for them.

In addition, the primary way people look for video content in today’s market is primarily through word-of-mouth and sharing; however, a more predictable and common way of discovering content online — and the only way of discovering the content if the word of mouth does not include sharing links — which is search.

Doing a comprehensive video upload and distribution is a way of stacking the deck towards the discovery of the content organically by flooding the search engine indices with client content — which can result in the ownership of the content.

Video distribution is an important strategy towards controlling and promoting brand perception online.  The secret sauce of the social web.

Via Abraham Harrison

I spent three years working at New Media Strategies, from 2003-2006, doing buzz marketing and have spent from 2007-2009 doing some semblance of word-of-mouth and public relations.

As a result, I am fascinated by what Emanuel Rosen, dean of buzz, says 9-years after the publication of his book, The Anatomy of Buzz.  Thank you, Ben McConnell, for this interview!  Check it out at the Church of the Customer Blog.

1. Do you define a difference between word of mouth and buzz?
I use the word “buzz” as an umbrella term to describe all the person-to-person communication about something. I like the definition you gave in your first book: “Buzz = Word of Mouth + Word of Mouse” but I would add to this formula any other type of communication (for example: learning through observation). By the way, the first person to suggest the word buzz to me was Everett Rogers, the late diffusion scholar. I told him that I didn’t like this term, but over the years I grew to like it a lot.

I read your latest blog entry on word of mouth vs. buzz and, although we use different terms, I agree with the spirit of the things. The foundation of buzz is a great customer experience. No doubt about this. But even customers who love you sometimes forget and run out of opportunities to talk. My whole focus has been on ways to trigger and stimulate additional conversations, and there’s more than one way of doing this.

2. Network-theory scientist Duncan Watts disputes a lot of what’s in Gladwell’s “The Tipping Point,” specifically that if marketers just reach a few influential tastemakers then word of mouth should flourish. Where do you stand on Watts’s research?
My approach is practical: there are people who talk more than others. Whenever you can, cost effectively, identify these folks and work with them — go for it. Watts’s work is an important reminder that not all buzz is created by hubs or influentials, but it does not prove that connecting with these people doesn’t work. In the new edition of my book I dedicate five pages to this debate but the above is my view in a nutshell.

3. What’s your assessment of how social media affects word of mouth today?
Social media let text-based buzz explode, but perhaps more important is the effect it has on visual buzz. Buzz is not only about telling, but more and more about showing. My friend doesn’t have to tell me that he likes Lego Mindstorms. He just posts a video of the latest robot he built using these Lego bricks. My cousin doesn’t have to tell me that she supports a certain organization.  I see on Facebook that she’s now a fan of that cause. A lot of the value of social media comes from this type of implicit recommendation.

4. How prevalent is fake buzz, whether its agencies creating astroturfing campaigns for clients or companies comment-stuffing review sites like Yelp?
I didn’t investigate how prevalent it is but I’m sure that undercover marketing is out there and that’s such a shame. Anyone who cares about word of mouth should fight this type of manipulation. I like the approach of Zagat and Angie’s List, that see it as part of their job to ensure the integrity of their sites. On a related issue, I think we should encourage everyone to generate more experience-based buzz (“I read this book and I liked it because…) as opposed to secondhand buzz (“my friend says that his cousin read this book and it’s cool.”) With too much secondhand buzz, we’ll end up with what can be best described as a buzz bubble as illustrated by a review posted on Amazon: “I haven’t read this book, but judging from the online reviews below, I don’t think it’s a very good book.”

5. In the big picture, what do you think is more helpful in understanding buzz and word of mouth: marketing or psychology?
Psychology. I think that the first step is always to understand what motivates people to do certain things. Marketing techniques come and go, but if you understand why people talk about products, you can find new ways to motivate them to talk about your brand.

We at Abraham Harrison, LLC, can win you tremendous respect, gratitude, and powerful word-of-mouth promotion from the very word-of-mouth driven online communities. The staff of Abraham Harrison can be answering the questions people are asking and providing needed information to make you a valued, respected, and trusted members of the communities.

Our goal is to ensure that your brands are perceived as trusted member of society, contributing more than they are taking. Such good citizenship is rewarded in the online community by word-of-mouth endorsements, both at the influencer and at the grassroots level, both of which we will seed, encourage, and amplify.

The staff of Abraham Harrison, LLC, can be present for you in the forums, social networking sites, (SNS’s), and comment-based conversations and use these contributions as “gifts” for both the influencers and for us to leverage in spreading the “good news” about your brand.

In addition, the staff of Abraham Harrison will set your key staff members up as influencers themselves with their own platforms via a blog, and potentially via podcasts and video blogging. The information they present can be made to be valuable, desired, and will make them trusted and honored go-to people.

Contact Mark Harrison, CEO of Abraham Harrison, for more information

“Abraham & Harrison has been a critical catalyst for the online debut of SURVIVOR CORPS. They helped us create a blogging buzz around the launch of Survivor Corps, offering savvy counsel on strategically targeted audiences who would resonate with our mission. A&H cleverly leveraged the release of my book — I Will Not Be Broken: Five Steps to Overcoming a Life Crisis — to generate word of mouth promotion online and cultivate new supporters for our work to help survivors of war in the United States and abroad. Abraham & Harrison will jump into a campaign with passion and panache. They’ve been responsive to our needs and a pleasure to work with from day one.” — Jerry White, Co-Founder and Director, Survivor Corps

Chris Abraham is a Founding Partner and the President of Abraham Harrison, LLC, an international consulting group with specialties in online word-of-mouth/conversation marketing and online business & technology strategy advising. Abraham Harrison, LLC is based out of Washington, DC and Berlin and serves clients across the globe with associates spanning ten time zones. Via LinkedIn

Chris Abraham’s Specialties:

online business intelligence, corporate and pr blogging, online brand intelligence, online brand promotion and protection, online buzz and relationship marketing, online education, online messaging, online social networks, online technology strategy, rss syndication strategy, search engine optimization strategy, virtual community building

Chris Abraham’s Experience

• President and COO

  Abraham Harrison LLC

  (Privately Held; 11-50 employees; Online Media industry)

  January 2007 — Present (1 year 6 months)

  Abraham Harrison, LLC, is an international consulting group with specialties in online word-of-mouth/conversation marketing and online business & technology strategy advising. Abraham Harrison, LLC is based out of Washington, DC and Berlin and serves clients across the globe with associates spanning ten time zones.

• Blogging Instructor

  The Writer’s Center

  (Privately Held; 1-10 employees; Professional Training & Coaching industry)

  February 2006 — June 2007 (1 year 5 months)

  •Instructional courses on blogging, from introduction to advanced techniques
  •Marketing, promotional, and SEO strategies for writers and business people
  •www.appliedblogging.org developed to support blogging students

• Sales Representative

  Visible Technologies

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  January 2007 — June 2007 (6 months)

  Sales representative for Visible Technologies’ TruView and TruCast software solutions. TruView is the most effective service for individuals and companies to manage their reputations via what appears in the top search engines. TruView is the first corporate solution that helps organizations manage and protect their brand in the Blogosphere and other “consumer-generated media” communities.

• Associate

  crayon LLC

  (Privately Held; 11-50 employees; Online Media industry)

  January 2007 — June 2007 (6 months)

  crayon will help marketers, advertisers and public relations professionals better understand the tremendous changes, challenges and opportunities in today’s dynamic and complex world of fragmented attention, increasing consumer control and hardening attitudes towards marketing communication.

• Consultant

  Comteg

  (Privately Held; 11-50 employees; Management Consulting industry)

  December 2006 — May 2007 (6 months)

  COMTEG.COM is a consultancy focused on Online Advertising, Media Measurement and Publishing. Our consulting services are Strategy Formulation, Market Entry and Industry Political Initiatives. We operate globally with offices in Europe, The Middle East & Asia.

• Blogger

  Self-employed

  (Self-Employed; Myself Only; Publishing industry)

  January 1999 — March 2007 (8 years 3 months)

  Blogging strategist with a focus on PR blogs, corporate blogs, publicity blogs, grassroots blogs, SEO blogs, brand blogs, and media blogs. Current personal blog is Chris Abraham – Because the Medium is the Message (http://www.chrisabraham.com). Experienced blogging trainer and guest-blogger.

• Senior RSS Consultant

  Hinchcliffe & Company

  (Privately Held; 11-50 employees; Online Media industry)

  January 2007 — February 2007 (2 months)

  Senior RSS Consultant at T. Rowe Price on behalf of Hinchcliffe & Company. Research, design, develop, and deploy T. Rowe Price’s client and prospect RSS syndication strategy.

• Consultant

  Abraham PR

  (Privately Held; 1-10 employees; Marketing and Advertising industry)

  October 2006 — January 2007 (4 months)

  Chris Abraham is a web strategist, focusing on search engine optimization (SEO), search engine markeing (SEM), online buzz marketing, online advocacy, blogger relations (BR), blogger outreach, and word-of-mouth marketing. Chris consults clients on new media public relations solutions, delivering strategy documents that include an analysis and audit of the current web strategy, recommendations, and next steps. Consulting, training, and client services are available and tailored to client needs, according to the next steps and client need.

• Consultant

  BoldMouth

  (Privately Held; 1-10 employees; Marketing and Advertising industry)

  August 2006 — September 2006 (2 months)

  •Blog strategy and planning for high-traffic, high-profile blog relaunch
  •Customized Moveable Type installation on CentOS dedicated server
  •Transition from TypePad to newest Movable Type 3.31 install
  •Monetization of blog, including BlogAds and Google AdSense placement
  •Search Engine Optimization (SEO) of blog

• Senior Account Supervisor

  Edelman

  (Privately Held; 1001-5000 employees; Public Relations and Communications industry)

  May 2006 — August 2006 (4 months)

  •Direct client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
  •Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
  •Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
  •Co-produced “Exposing the Paid Critics” website for Working Families for Wal-Mart
  •Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute, and Wal-Mart Realty
  •Designed and developed opt-in membership Email and messaging campaigns

• Technology Strategist

  New Media Strategies, Inc.

  (Privately Held; 51-200 employees; Public Relations and Communications industry)

  September 2003 — May 2006 (2 years 9 months)

  •Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
  •Developed online advocacy and outreach campaigns for clients’ products, services, and message
  •Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and supress negative conversation on popular search engines
  •Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
  •Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts
  •Managed online advertising campaigns using Yahoo and Google contextual ads

• Guest Lecturer

  Columbia University

  (Educational Institution; 201-500 employees; Public Relations and Communications industry)

  October 2005 — October 2005 (1 month)

  Lectured on the topic of blogging and viral marketing strategies for the Executive Masters in Public Affairs Program, for Advanced Management concentrators, at the School of International and Public Affairs (SIPA) at Columbia University.

• Photographer

  Corbis

  (Privately Held; 201-500 employees; Photography industry)

  August 1990 — 2004 (14 years)

  Contracted stock photographer.

• Director of Sales

  eResources, LLC

  (Privately Held; 1-10 employees; Computer Networking industry)

  September 2002 — September 2003 (1 year 1 month)

  •Managed sales force and new business for the ITonDemand™ and the eResources Content Management System products

• Senior Web Developer

  National Legal Aid & Defender Association

  (Non-Profit; 11-50 employees; Alternative Dispute Resolution industry)

  February 2002 — September 2002 (8 months)

  •Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

• Managing Director

  beehive North America

  (Privately Held; 11-50 employees; Internet industry)

  July 2000 — February 2002 (1 year 8 months)

  •President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
  •Sold and marketed software Zope application development training and services
  •Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

• Online Community Builder and Linux System Administrator

  Caucus Systems, Inc.

  (Privately Held; 11-50 employees; Internet industry)

  July 1999 — June 2000 (1 year)

  Linux/Unix system administrator and online community and event facilitator for Internet company focused on developing enterprise-level virtual online events and conferences.

• Senior Information Engineer

  US Department of Treasury Chief Information Office (CIO)

  (Government Agency; 51-200 employees; Executive Office industry)

  July 1997 — July 1999 (2 years 1 month)

  Senior application and web developer for the Office of the CIO for the Department of the Treasury. HTML, scripting, programming, graphic design, management, development, and deployment of the CIO intranet and public website.

• Online Creative Writing Instructor

  Online Creative Writing Course, EFA/Kalamazoo, MI, Public Schools

  (Government Agency; 51-200 employees; Primary/Secondary Education industry)

  August 1996 — May 1997 (10 months)

  Co-teacher of the first fully accredited virtual online highschool creative writing course. Education for the Arts (EFA) was an magnet program for highschool kids in Kalamazoo, MI. The program supplied laptops and dial-up access to the students. Course did include face-to-face four times a year as well as several field trips to conferences.

• Software Engineer

  Proxicom

  (Public Company; 51-200 employees; Internet industry)

  May 1996 — August 1996 (4 months)

  Web developer for the seminal web application and development company formerly called Proxima, now Proxicom. Amongst other projects, worked on Owens Corner and Garfield official websites.

• Technical Customer Support

  Picture Network International

  (Privately Held; 11-50 employees; Publishing industry)

  June 1993 — December 1995 (2 years 7 months)

  Industry’s first online stock photo agency with dedicated dial-up ISP-based client called “Seymour.” PNI was an online stock photography service with more than 30 stock houses supplying images. It had more than 250,000 images in its library.

• Vice President

  Pacific Rim Productions, Ltd.

  (Privately Held; 1-10 employees; Photography industry)

  October 1994 — November 1995 (1 year 2 months)

  Vice President of multimedia production company. Primary role as producer, photographer and script writer. Clients included General Motors and Hawaii Visitors Bureau.

• Photographer

  Abraham & Dunn

  (Privately Held; 1-10 employees; Photography industry)

  May 1983 — July 1988 (5 years 3 months)

  Family-owned photography company. Have been shooting corporate and travel photograhy since I was 13-years-old.

Chris Abraham’s Education

• George Washington University

  BA, American Literature, August 1988 — May 1993

  Activities and Societies:

  Phi Kappa Psi, Crew Team

• University of East Anglia

  American Studies September 1990 — June 1991

  Activities and Societies:

  Crew Team

Additional Information

Chris Abraham’s Websites:

• My Blog
• My RSS feed
• My Company

Chris Abraham’s Interests:

RSS, blogging, Blogosphere, emergent systems, emerging technology, futurism, buzz marketing, blog, blogs, content management, rowing, sculling, biking, running, blogging, nlp, writing, reading, lecturing, driving, new technology, emergent systems, emergent technology, new media, Internet, viral markeing, memetics, systems theory, emergence, politics, popular culture, culture, trends, programming, news

Chris Abraham’s Groups:

Renaissance Weekend, Viral and Buzz Marketing Association, VBMA, Howard Rheingold Associate, HHWinc, Haft, Harrison & Wolfson, Inc., Urban Institute Communications Advisory Board, DC Zope Python User Group, zpug, da Vinci Group

Chris Abraham’s Honors:

Most Likely to be Famous, Saint Louis School, Honolulu, HI, 1988

Andy Sernovitz‘s blog’s name says it all, and definitely reflects my response to reading this: Damn, I Wish I’d Thought of That!, especially in his post Instant Word of Mouth for Restaurants. From our experience doing blogger outreach and blogger gift-giving, this is on-the-money advice you should all consider:

Give every lunch customer 6 desserts to take back to the office.

Give them one desert and they will eat it.

Give them 6 and they will to announce to everyone that they just ate at your restaurant and you gave them snacks to share.

Lesson: One free sample is interesting. Lots of samples turn customers into evangelists.

Firstly, while we at Abraham Harrison do online publicity and blogger outreach exclusively, this advice rings true. First, let me define what we mean by “free samples” and “gifts” in our context.

Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.

For example, with Survivor Corps, not only did we make lots of full-chapters available for download and sharing, but we are making paper hardcover copies available to anyone and everyone who wants one — and the offer is transferable.

While the wide selection of chapters may be generous, offering only a partial book would easily be considered to be stingy and cheap if we were not willing and able to drop-ship complete copies of the book at a moment’s notice without ever demanding a quid pro quo.

Most of the bloggers might very readily blog about I Will Not Be Broken were I to only send a smattering of chapters; even so, the risk associated with not making copies freely available would be intense and is not worth it.

The cost of a hundred books sent to important niche online influencers who have promised to blog about Survivor Corps, whether they ever do is negligible compared to being pegged as cheap and ungrateful.

Even a blogger who has an advertising rate sheet and who would never consider doing a review without being sponsored or paid are often willing to blog on behalf of our clients — when we get the right balance between influencer-targeting, message-modeling, gift-giving, blogger activation, and following-up.

It works because this is relationship and conversation marketing. There are real people behind those blogs who are sick and tired of not being treated like people and if you can get the mixture right, magic happens.

When we do blogger public relations (often called blogger relations or BR), blogger messaging, or online outreach, it is essential to do everything possible to make sure that the blogger’s free spirit is appreciated and also realize that the blogger is under zero responsibility to blog about your client at all; and, for the same reason that bloggers are pursued by us PR and marketing professionals — their influence, platform, and voice — bloggers are fully capable of turning against you and your client.

Luckily, bloggers are people, marketers are people, even PR professionals are people; therefore, even if something goes wrong during an aggressive messaging and PR compaign, which they often do if you’re being aggressive and passionate, a human touch and human engagement usually does the trick to smooth feathers, clear the air, and make things nice.

Even when clearing the air isn’t possible, it is important to be brave and a little shameless: when you’re in this sort of business, 1% or more of all recipients will have a cow and there is nothing you can do about it, no matter how much attention, love, adoration, and mea culpas you’re willing or able to invest.

For the Survivor Corps campaign, we have been pretty aggressive. Even before we have delivered our first copy of I Will Not Be Broken to a single blogger, we have received almost 50 blog mentions and posts. Even if we had suffered a couple negative posts as a tithe for the 50 positive mentions, I believe it would still have been worth it.

If you need more proof you can read the mentions that bloggers have written so far about Jerry White’s book, I Will Not Be Broken, collected well before any actual books arrived via Fedex to the bloggers’ door, you will see that Blogger PR is well worth all of the time and trouble required to make it work right.

Let me know if you have any questions about what we do or how we do it. I would be very happy to tell you more if you contact me at Abraham Harrison.

I received an email from Justin Kirby asking me to comment on the ten predictions that he made about the future of connected marketing back in 2005. First, amazing predictions; secondly, I think I wrote a book of my own. Justin’s predictions and my comments for your consideration below…

10 predictions for the future of connected marketing (2005):

1. Connected marketing will become more strategic, with the focus shifting from promotion (creating remarkable campaigns) to innovation (creating remarkable products).

Justin, you’re still so far ahead of the market. Although the early-adopters are for sure becoming more strategic, I would say that lots of people still have yet to engage the blogosphere in ways that are any more innovative than simple Internet advertising. The problem is in the metrics. Clients don’t generally understand that WOM and buzz marketing is a) marketing and not advertising and b) in many ways, a little bit of intelligence and PR as well. So, don’t forget that the market still isn’t there yet. The true power of online brand promotion, messaging, seeing, follow-up, and blogger engagement still is very poorly understood.

2. ROI metrics will be mandatory for viral, buzz and word of mouth campaigns. ‘Advocacy rates’ and ‘sales uplift’ will become important parts of ROI metrics, displacing traditional measures such as campaign reach.

Yes! Like I just said before… I would say that lots of people still have yet to engage the blogosphere in ways that are any more innovative than simple Internet advertising. The problem is in the metrics. Clients don’t generally understand that WOM and buzz marketing is a) marketing and not advertising and b) in many ways, a little bit of intelligence and PR as well. So, don’t forget that the market still isn’t there yet. The true power of online brand promotion, messaging, seeing, follow-up, and blogger engagement still is very poorly understood.

And so expectations are still based on advertising. Advertising is almost completely ephemeral. Lots of hits and traffic when the campaign is running, but the moment the ad campaign ends, the traffic dries up.

Online buzz marketing sticks. It is highly influential with regards to search, Google PageRank, findability, and engaging more fully with the global conversation — the “naked conversations” — into the Internet blogosphere — the “passion chamber.”

So, what kind of metrics are associated with that? How do I as a professional online brand promoter and online advocate prove to the client that my mad ninja skills, my understanding of online conversation, the nature of virtual community and social network, and all of the associated protocol, offer much more ROI than general and copious traffic? I still have not figured out the magic incantation.

3. Word of mouth tracking will become a key metric in brand tracking market research.

That is for sure. That is the Holy Grail. I know that TruCast by Visible Technologies has unlocked the door, but then again, I am a sales rep for them. I know BuzzLogic is on its way and several others, too. TruCast might just have it all figured out. I think that advertisers on Technorati get an amazing media report and advertising intelligence like you wouldn’t believe.

4. Buzz, viral and word of mouth marketing will be merged into the wider marketing mix, with online viral marketing adopted and integrated within advertising, word of mouth within promotions and buzz within PR.

I think that it is very important not to assume that the same people who can do advertising, marketing, and PR are the same people who CAN — or have the cred — to engage online and do brand ambassadorship and really interact with the community. Edelman has made a massive mess of things because they treat the blogosphere like some sort of spam list. Buzz is all about engagement, about buy-in, about cred, and about “belonging.”

And so I don’t recommend “adding” online WOM and Buzz marketing into the mix UNLESS there is a real attempt to either create another practice peopled with true experts in the field OR doing what Edelman Public Affairs did with mixed success, which is to day to create a freestanding special ops team, the Online Advocacy team in Edelman Public Affairs’ case, and give them VETO power on the dumb old media schemes that the rest of the firm comes up with — or the creativity to be able to “convert” the old media plan to a new media plan that will actually take purchase and effect change and potentially go pandemic, which is the goal of buzz marketing in the first place.

5. Managing and avoiding negative word of mouth, online and offline, will be an increasingly important area in connected marketing.

Yes. And blowback looks completely different — and works differently — online and when done virally that it does in the “real world” — online, things can go dormant and easily pop back up again. It is like waging a war on a forest fire. Sometimes the ground catches fire and one needs to just let the first burn itself out over time.

And here is what I say about this:

“Blog Messaging and Counter-Messaging

Blog search engines such as Technorati, Feedster, and BlogPulse only care about the last word. If you can reply to a negative, hurtful brand hit, then you can dominate the conversation and win the debate in most cases.

Google cares about everything, but the latest word isn’t always indexed yet. In the world of Google, the better indexed site always wins. Maximize your knowledge about SEO and Google Sitemaps if you want to compete here.

You can’t control online conversation unless you participate. To quote Sernovitz, “you’ll never be able to control the blogosphere conversation. Don’t even try. You’ll never be able to manage your blog coverage like you manage the press. Don’t even try. But what you can do is participate, earn respect, and tell your story. Jump in, join the conversation, and be a part of it.” The only way to get indexed by Google or to show up on Technorati, Feedster, and BlogPulse is to be an online opinion leader who has a site that has made it out of Technorati, Feedster, BlogPulse, Yahoo!, MSN, and Google’s sandbox, and has a SEO and a Blog Search Engine strategy.

You have to initiate membership, become part of the conversation, build street cred, have an SEO and blog strategy, and become a respected online opinion leader before something goes awry. It is important that you begin establishing yourself as soon as you begin building your company. Visibility and influence online takes time, so it’s best to start building early, so that when your product or service is ready for launch, you won’t have to wait another six months to become visible.”

And at the end of that day, just coming out and saying that you messed up is the best bet. The better bet is to invest in online communities and your online reputation way before anything ever goes wrong.

And any time someone tries to argue their point as opposed to just tastefully and honestly throwing themselves at the mercy of the court is the moment when you start wrestling with the tar baby…

Never make a comment on someone else’s blog unless you’re willing to solve the problem or to say you’re sorry.

I give away all of my tricks here:

http://www.cabraham.com/ideas

And here:

http://www.chrisabraham.com/our-insights

Ha!

6. Online branded entertainment (advertainment, advergaming, alternate reality games) will be used more as key brand touch-points for entertainment brands.

Yes. But not as a bullshit dog and pony show. It needs to be meaningful. If you don’t have buy in from the masters of each of these universes, you’re merely spamming unless you really have a most excellent thing: an exclusive or a powerful gift… here’s my words from somewhere else:

http://www.chrisabraham.com/our-insights/come-bearing-gifts

“Always Bring Something to the Party

Why should the online conversation change because of you? Why should online communities care about what you have to offer? Much the same way that before you attend a party, you should purchase a bottle of wine to present as a gift to the host, especially if you heard about the party from your friend and the host doesn’t know you. In that case, maybe a nice bottle of scotch might be more appropriate. All online communities are real families, real parties, and real communities. People know each other. If you’re going to be showing up uninvited, you had better be charming, friendly, cool – and bearing gifts.”

So, yes. But when it comes to online engagement, there is a lot of difference between the kind of block party that the neighborhood or township sponsors for themselves and the fake gatherings that are manufactured for the visiting dignitary. Nobody every likes having to show up for a false and inauthentic gathering in order to show the president, the mayor, or the governor what good little citizens you are — in fact the blowback of that sort of gathering done badly can result in quite the opposite effect: instead of the celebrity of politician actually garnering votes or support, a gathering like that without the full buy in of the community can result in a counter-campaign that can — through the power of numbers and the passion of the passion chamber and the Internet — result in a swift and rude ousting.

In this illustration, inauthenticity and lack of true engagement — and a missing gift or a wrong gift or an inappropriate gift — can easily result in the worst possible scenario imaginable.

The online buzz marketing equivalent of Dukakis in the tank with a funny helmet.

Let me use video game engagement as an example. In order to engage a video game blogosphere or a video game community, I had better either be able to rap about what’s going on in the gamer world OR I had better be giving away games and Xboxes. Not selling to the main influencers but gifting these people. What Edelman did with Microsoft in engaging bloggers by sending them Vista-optimized laptops and PCs was brilliant. The perfect way to do things in this space. Where they came up short was in their transparency (or lack thereof). Their strategy was sound but they handled it as though they were doing something sneaky — like they were being thieves in the night.

Marketing, PR, and advertising really needs to leave this behind. This feeling like they’re getting away with something. That they’re delivering an awful-tasting medicine with a spoon full of sugar.

More traditional and old-fashioned methods of promotion seem to be alive and well. Where the consumer and the producer and both in on the joke. As I wrote here about the Purina One campaign:

http://www.chrisabraham.com/2006/04/purina_one_is_r.html

“Purina ONE is Role Model for Word-Of-Mouth Marketing

I listen to both the Glen Beck Program and Jack Diamond Morning Show and one thing they both have in common is that both Jack and Glen spontaneously wax poetic about their dogs.

Then, after a while of spinning a warm, charming, yarn, they reveal that it wasn’t until Purina One that their really stopped shedding, started acting like a puppy again, started having a glow, and began to have clear and shiny doggie eyes!

It is such a fantastic testimony by each men and I love listening to each of the respective emotional break in their respective radio announcer’s voice when they offer this heart felt Purina One testimonial. And then, we find out that we don’t have to take their word for it, we can call 888-606-BARK for a free 6.5 pound bag of Purina One Natural Blends dog food.

Do I feel betrayed? Used? No! I love it.

There is a sweet old world charm as though I were suddenly thrust into the Jack Benny Program. There is a lightness of being in their respective stories that don’t require me to care about the advertising or care about the salesmanship, it is the fact that these men are really likeable and we trust them and listen to them and hey, you have to pay the bills and we would rather enjoy their charm and warmth (and they do own dogs, after all — it isn’t a lie!) than the awful commercial breaks.

We hate these commercial breaks. We would rather our sweet DJ, our sweet host, hock the free 6.5 pound bag of Purina One Natural Blends dog food than leave it to someone we don’t know.

I would love to know who is handling the campaign but if you are within the sound of my blog, call me and offer me a job. I will take it!”

See. Really, these days with all the fisking and all of the Internet Forensics techniques available, http://www.cabraham.com/ideas/internet-forensics , there is little or no way to “get away with” anything.

Why is there so much “self loathing,” deceit, NLP, and deep psychology going into these campaigns… people are tired of being tricked into a first kiss… they really would be so happy and surprised if PR, marketing, and advertising would stop trying to get them drunk and take advantage and be such the opportunist. What they want is dinner, some chocolate, flowers, and then a brave lean in and an honest to goodness first kiss!

PR, Advertising, and Marketing: you need to be a man!

7. Techniques developed in connected marketing initiatives will be adopted for change management and internal communication.

Lots of PR firms are realizing that hearts and minds campaigns are very powerful when it comes to marketing and engaging externally, but at the end of the day, too many firms forget the war at home. Teaching companies to stop blaming their employees (blaming the victim) for unhappiness at work (that is probably not the employee’s fault) will become more and more essential as more and more firms fight for fewer and fewer good employees. The moment the balance of power tips more to the employee’s side, the better companies will have to become at constantly winning buy-in, meeting the needs, and seducing not just prospective hires but also renewing the vows you have with your current staff. Especially in the age of the blog where one severely pissed employee can thoroughly ruin your company’s reputation online for at least the next six months, especially if you’re looking for investors or are interested in being acquired.

8. Techniques developed in viral, buzz and word of mouth will be increasingly adopted in CRM programs as both retention and acquisition (turning buyers into advocates) tools.

Yes! TruCast by Visible Technologies is the perfect example. More and more, private equity firms and hedge funds are making a lot of their decision based not only on the books and on numbers but also on brand reputation… and the best mirror of that general good faith — the pulse, if you will — is the market that is conversation, with a tip of the hat to the Cluetrain Manifesto.

9. Cell phones will develop rapidly as an important medium for spreading connected marketing promotions, such as mobile invitations, SMS barcode discounts, etc.

Yes. And it doesn’t look the way you foresaw it, either. The experience has become very rich, with Google Maps and GPS tracking and ubiquitous camera phones and better access to streaming video. All of my friends text message now. Last year, I was the only one of many of them. I would text and they would either call me to talk or they would call me to tell me that that SMS cost them 50-cents.

10. Marketers will eventually be able to locate influencers by zip/post code, by which point they will be all chasing the same chosen few… Prepare for another paradigm shift in marketing?

No. Place, space, and zip code is backwards-ass. People, as they find their true BoF (birds of a feather) will be less connected to nation state or zip code. These “zips” will actually be virtual.

http://www.cabraham.com/ideas/internet-is-huge

“The Internet is Vastly Hugely Mind-Bogglingly Big

To paraphrase The Hitchhiker’s Guide to the Galaxy, “You may think it’s a long way down the road to the chemist, but that’s just peanuts to the Internet.”

Learning and researching fast, with connections and conversations with the people on the inside, that is the way to understand the part of the internet that is relevant to your work today. We get that knowledge to you – from the brilliant people who are growing the internet, to your brilliant people who will make it work for you.

Some people call it business intelligence. We call it the give and take of real relationships.”

And:

http://www.cabraham.com/ideas/virtual-online-communities

“Online Communities are Not Virtual

Do you think that people who play Second Life, World of Warcraft, Xbox Live, MMOGs, and MMORPGs are freaks? Do you consider message boards, forums, virtual realities, and virtual communities to be a waste of time, populated by losers?

If so, then you need to leave online advocacy, new media marketing, online brand promotion, online word of mouth marketing, online outreach, blogger relations, and brand ambassadorship to someone who has lived, loved, and connected to people in real ways online. And continues to do so. Abraham PR respects online community; Abraham PR respects the online life.

There is a general misunderstanding that online virtual communities are escapist. Many of our clients believe that Second Life (SL), World of Warcraft (WoW), and even Role Playing Games (RPGs) are places wherein geeks, freaks, losers, and loners go to escape their desperate, pathetic, lives. On the contrary!

So-called virtual communities are entirely real and populated with real people with real hopes and real passions. The connections, tribes, relationships, and families that people make online are long-term, real, and intense.

In much the same way that the smart kid may not find people who understand (or even like) him in high school, only to find people just like him — who really “get him” — upon arriving at College; the members of virtual online communities often look for and find like-minded people online.

Online, you can find a large population of like-minded birds-of-a-feather no matter how niche your interest, no matter how counter-culture your fetish.

The Internet can be a safe place for people to explore themselves. The Internet can allow access to people who are shy, easily intimidated, overwhelmed, or are just “trying out” different personalities, experiences, relationships, and roles before committing.

The Internet allows its denizens to “try before you buy.”

That said, they are real people. Their connections online are real. Their roles — even fantastic or bizarre — are true and impenetrable and must be respected.

People are going online to discover people who are exactly like them, called birds of a feather, rather than merely suffering those friends and family who may no longer be a lifestyle choice but a life obligation. People are not escaping, they’re exploring, they’re mapping, and they’re defining. Most of them end up truly blooming in this online world.

Do not engage online if you are unable to respect the full import and depth of culture, experience, and relationship that already exists — and is forever becoming deeper and more formalized.

If you do not learn to love, respect, appreciate virtual online communities as real homes to real people, as real as the village square, the parish hall, the Paris Tabac, or the alumni group then you’re underestimating the passion, loyalty, and deep personal relationship found there.

This lack of understanding and appreciation will almost always result in a tragic faux pas the likes of which may result in brand suicide, the likes of which can be easily avoided if you had just understood that the operative word of Virtual Online Community is community. And community, in this case, is synonymous with family.”

Street Team Promotion.com offers Online Marketing and Brand Management solutions to bring your influence directly to the people that are buying, or considering buying, your products and services.

They are online everywhere in the world. They are your customers. They surf, they play, they shop, and they chatter. It is viral and the stakes are high.

Street Team Promotion.com offers online outreach to consumers using brand advocacy teams, discussion, messaging, blogger relations and more. We work to help you start and control the buzz or just eliminate the noise. We provide online expertise in community technologies, blogs, wikis and message boards.

We work with clients to develop targeted “word-of-mouth” marketing strategies, as well as tactics used on Usenet, message boards, social networks, and blogs. We work strategically to develop online advocacy programs and outreach campaigns to protect your brand.

The chatter and communication online that is shaping perceptions for many trends and consumer buying habits is at it’s all-time high…and going higher. With online competition looming close by, you cannot afford to let others define your message or your brand.

- Community Outreach
- Blog strategy
- Online Buzz Marketing
- Social Networking
- Youth Marketing

According to Louise Story, “consumer brand companies have long wished they could find a way to eavesdrop (legally) on customer conversations. Marketers can easily read Internet blogs, chat rooms and social networking sites, but what people say over coffee or across their cubicle remains largely unknown.” Conversation over coffee or across the cubicle isn’t special and here’s why…

After doing word-of-mouth marketing and brand intelligence — and having spent over ten years invested in online communities — I can say that online conversation is as intimate, honest, and revealing as it may be “over coffee or across the cubicle.”

In fact, I would posit that online conversation, in general, is more authentic because either anonymity is possible or people have a false sense of security when they are in bunny slippers and jammies all comfy at their computer.

Online, people feel safe and are relaxed and spending some time with people they are really intimate with — coworkers and and coffee dates are never that close, really.

Leveraging the Intelligence, market research, and collected polling data culled from “Internet blogs, chat rooms and social networking sites” is almost like researching chimps and apes from the point of view of Jane Goodall — close, without barriers and walls, accepted in the tribe — instead of in a nature reserve, a zoo, or on the dissection table.

Want me to paint my analogy against the wall, well, check this out:

My Online Brand Intelligence Analogy

Let’s consider the chimpanzee. There are several ways to learn more about the chimpanzee: through dissection, in captivity, and in the wild.

Although dissecting the chimpanzee to see how the physiology works is essential as a form of training and education, dissection doesn’t help with knowing the behavior of the chimpanzee.

You might be able to make assumptions about how intelligent it is or what it eats, but in terms of behavioral studies, its irrelevant. This is similar to posthumous studies of market data — there is no life there, only corpse.

Polling and focus groups are like observing the behavior of the chimpanzee in capacity — you have a living, breathing, chimpanzee, but you have one that is under stress, duress, and has been partially acclimatized to appeasing its handlers — it wants to keep safe, it wants to be fed, and it wants to get out — so observing chimpanzee behavior in captivity is like observing consumer or market behavior in focus groups — you have real-live response, but you have the response of something that is beholden to you, that is wondering what’s in it for me — you have corrupted behavioral data.

If you want to really know the true behavior of the chimpanzee, you need to observe it in the wild. And to get the best concept of the behavior of the chimpanzee, you need to become — or at least be accepted as — a chimpanzee.

Jane Goodall was a pioneer in the behavioral study of primates because she was accepted over time into the community of chimps. Online brand intelligence can study and report on brand and consumer behavior in the wild, in the wilderness.

Where behavior is true, honest, and living.

I listen to both the Glenn Beck Program and Jack Diamond Morning Show and one thing they both have in common is that both Jack and Glen spontaneously wax poetic about their dogs.

Then, after a while of spinning a warm, charming, yarn, they reveal that it wasn’t until Purina One that their really stopped shedding, started acting like a puppy again, started having a glow, and began to have clear and shiny doggie eyes!

It is such a fantastic testimony by each men and I love listening to each of the respective emotional break in their respective radio announcer’s voice when they offer this heart felt Purina One testimonial. And then, we find out that we don’t have to take their word for it, we can call 888-606-BARK for a free 6.5 pound bag of Purina One Natural Blends dog food.

Do I feel betrayed? Used? No! I love it.

There is a sweet old world charm as though I were suddenly thrust into the Jack Benny Program. There is a lightness of being in their respective stories that don’t require me to care about the advertising or care about the salesmanship, it is the fact that these men are really likeable and we trust them and listen to them and hey, you have to pay the bills and we would rather enjoy their charm and warmth (and they do own dogs, after all — it isn’t a lie!) than the awful commercial breaks.

We hate these commercial breaks. We would rather our sweet DJ, our sweet host, hock the free 6.5 pound bag of Purina One Natural Blends dog food than leave it to someone we don’t know.

I would love to know who is handling the campaign but if you are within the sound of my blog, call me and offer me a job. I will take it!

Although I am only a quarter of the way into Naked Conversations by Robert Scoble and Shel Israel, I am duly impressed.

Actually I am so impressed with Naked Conversations that I rushed home last night and registered www.passionchamber.com.

Naked Conversations is not a step-by-step guide to how to blog but rather a very granular and high-level tactical and strategy guide to joining a conversational market. We can call it word-of-mouth, buzz, viral, relationship, or influence marketing but what corporate blogging actually is — and The Cluetrain Manifesto pegged this with it “markets are conversation” — is conversation marketing.

That’s the term for what I do professionally. I participate in a conversation. Global? Local? Internet? Interpersonal? No matter. Its all conversation. Leveraging the Internet for conversation marketing is a no-brainer. Its obvious to me but its still not obvious to everyone.

Companies like New Media Strategies are masters and early-adopters (“the industry pioneer and global leader”) of conversation marketing in the online space and the Internet. NMS is actually a very elegant example of online conversation marketing.

After just an evening and a morning, the Ford Taurus feels dangerous to me.

My car is in the shop and instead of giving me a loaner and leveraging word of mouth marketing the lovely people at BMW of Arlington instead set me up with an Enterprise Ford Taurus with 22k miles on her.

The Ford Taurus feels dangerous to me.

With all the yaw and sway in the suspension and the floppy give in the driver’s seat, I didn’t feel like I had very good control over the car, especially at speed.

Maybe BMW of Arlington does this just to remind their customers that no matter how luxe a BMW can get even in the form of a 750iL flagship sedan, a BMW is always a driver’s machine.

Compared to the Ford Taurus, my E39 530i feels like its on rails and rock solid.

Thank you BMW of Arlington for reminding me what I do have and all the blessings of my life.

I will never take Grace for granted.