To follow up on my last post, Being pretty isn’t enough for social media success, I wanted to discuss what I like to call Social Media Isolationism or Social Media Agoraphobia.

And there are two forms of this sort of isolationism: invitational and exclusionary. They both mean you don’t venture outside your own four social media walls; however, the first is welcoming and the other is dismissive.

The welcoming pineapple

Jay Gatsby was a welcoming pineapple. He desperately wanted to woo his beloved Daisy and opened his grand home hoping he just might, one night, find her at one of his lavish parties. Or, at the very least, create enough buzz so that his lost love might hear of him and ask about him.

Not always the direct result of a grand romantic gesture, the welcoming pineapple is often associated with the feeling that one is so appealing, so compelling a brand, product, or service that your friends and neighbors should very well come a-calling. You host awesome dinner parties, right? You have the biggest television, have your own pool and tennis court, and have several guest rooms. Why would you ever want to leave your own social media home?

Why wouldn’t everyone want to take advantage of your generosity and party favor to want to go anywhere else, to say nothing of staying home in their pallid, beige, one-bedroom apartments? This generosity often comes with the stink of superiority or ego that eventually turns people off.

And if the proffered goodies are so compelling as to compel, this commitment might very well be contingent only upon the bounty, the booty, the swag lavished. In other words, your friends are bought and paid for and are your friends forever (or until you run out of cookies and candies and a subscription to cable).

In terms of a country, this open-border country would be glad to allow anyone in but since this country is obviously so awesome, offering everything and anything you could very well ever want in the first place, people just visit, nobody really ever leaves and a majority don’t even possess a passport.

Good fences make good neighbors

There are other social media isolationists who treat their following like a gardener maintains a Bonsai tree: letting it grow then pruning it back. Limiting its natural growth patterns with the goal of cultivating something elegant, controllable, exceptional, and beautiful — and planned. The operative word here is control.

There is a strong desire among the good fences variety of social media isolationists to want to maintain a semblance of control over brand perception, brand response, and brand buzz. This social media isolationist would surely turn off (or moderate) comments if at all possible.

This form of social media agoraphobic never lowers himself to engaging with riffraff and never suffers fools gladly. In many cases, he blocks competitors, rarely follows anyone back, and limits real engagement to the worthy and the notable. Only A-listers need apply.

This is the sort of social media expert who most likely has a pristine living room with white couches and chairs neatly enshrined in a clear vinyl cover. This is the sort of person who collects beautiful heritage silver and china, never to see the copious staining gravies and beet juice of a holiday dinner.

It doesn’t matter that social media is, by its very nature, chaotic, organic, anonymous, spontaneous, unpredictable, and crazy; it means nothing that the life of something beautiful can readily be strangled out of it when the collar’s too tight; and it means nothing that your detailed business plan and marketing strategy may be too macro, too myopic — that what you’ve made exclusively for one use may well be adopted “off prescription” for something completely different and more profitable — something this sort of isolationist would very well never be able to see.

And, if he could, he wouldn’t want it that way because that’s not the right way and it shouldn’t be done this way. Social media’s just not cricket.

In terms of a country, this walled-up land would be glad to exclude everyone; but, more realistically, it’s willing to limit visas and green cards to only the pedigreed: money, power, influence, esteem, connections, or education. Full funding for controlled borders and everyone had better carry their papers with them. I mean, why allow anyone in, since this country is obviously so awesome.

A majority possess passports; however, why leave? Too much chaos, uncertainty, and people who don’t look like the sort of people they’re used to.

Social media globalists unite

Neither the welcoming pineapple nor the good fences are effective in social media marketing because there are innately no borders in the Internet. Yes, maybe there is are language and cultural barriers, but these are as meaningless as the lines that separate nation states.

The Internet has rendered the world flat. Facebook is expected to reach a billion members in April.

And that’s to say nothing of the bloggers, the tweeters, the pinsters, the borders, the messengers, the redditers, the diggers, the flickrers, the tumblrs, the googlers, and, yes, even the spacers — they’re global, they curious, they’re ambitious, and they have as much right to your attention as anyone else.

Whether you’re an exclusionary or inclusive isolationist, you’re still unwilling to leave your social media homeland. You’re unwilling to go out there and meet your future real best friends. Instead, you either having to buy them or remain too afraid and afeard to make friends at all–or at least the wrong type of friends.

To be sure, you’ll never know where your next windfall will come from. You also don’t know who that fairy godmother is or what she looks like. It’s essential to get out there and spend some of your time and energy going exploring, finding new lands and new faces, and expanding your natural core, your natural base.

While there may well be zero barriers to you because the Internet has flattened the business world for you, there are also zero barriers between you and your best future customers! So, go git ‘em Tiger!

Via Marketing Conversation via Socialmedia.biz via Biznology

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In response to How to make an awesome Social Media News Release, Jonathan Rick asked me, “Isn’t this essentially the same thing that Pitch Engine offers?” Jason Kintzler then added, “Yes Jonathan, exactly! Did I mention you can do it all for free?!” (See Socialmedia.biz‘s earlier writeup on PitchEngine: A social PR platform for the new era.)

Well, my response is the topic of this post today: “The article is only about the what and why of the Social Media News Release and not the how. Pitch Engine is a how!” I then added, “Pitch Engine doesn’t take away the work: writing/collecting compelling copy and assets. You do that work” and then “Our SMNR is just a platform and structure. 90% of one’s time should be spent writing amazing content” and then, finally, “Installing WordPress, an amazing platform, does not an amazing blog make; Pitch Engine is amazing but content is king”

So, let me explain. Pitch Engine and WordPress are best-of-breed application platforms that make creating a Social Media Release and Blog seamless, removing the technology hurdle from the process. Those are good things, to be sure. However, after re-reading my SMNR post, I was reminded that it wasn’t about technology at all, it was about the collecting and presenting of relevant assets, copy, images, and videos; it was about organizing and branding an ease-of-use “steal all this content, blogger, and please post on your blog” microsite.

In fact, I made a point of showing how one doesn’t even need to spend all your time installing WordPress or some other database-backed website or web app — one can hack together a very valuable SMNR with just the most basic HTML, an inexpensive hosting plan, and a $12/year domain from a domain name registrar.

Why humanity trumps technology

It’s not about the technology, people! Hire and train people based on their ability to write and their ability to connect and engage people — who like people and care about personal, human, relationships. Signing up for Pitch Engine won’t write your SMNR for you, creating a profile on Twitter doesn’t make you an influencer, and installing WordPress doesn’t put you in the AdAge Power 150 or Technorati’s Top 100. These are all essential steps, but they’re no panacea.

If you’re spending more money on tech than talent, don’t. If you’re intimidated by technology, don’t be. If you think that Social Networking and Social Media is about apps and sites and smart phones and Twitter and Facebook and Google+, then you need to get past that and remember that it’s about people. Real fleash-and-blood folks who hunger to connect and relate. Yes, with each other, but also with you and your brand, products, and services.

Pitch Engine’s job is to make Social Media Release-making as easy-as-possible, tech-free, as possible. And they do an amazing job of it. The same goes for WordPress and Facebook and Twitter. If an app doesn’t make it easier for you to connect with other people, the app doesn’t work. At the end of the day, all these web applications are top-drawer, but they just make it easier — effortless — to do your job. They do not do your job for you and they often make folks lazier, more careless, and less concise. They tend to be enablers, enabling bad grammar, poor spelling, and just good enough editing. People should always write as though going to press and being printed on paper instead of just assuming you can always edit it later.

If you’re intimidated by technology, that’s OK. Social Media News Releases and Blogger Pitch Emails are more about the quality, simplicity, efficiency, and targeting of the writing, structure, and presentation of the page. Some of the most popular blogs online are Blogger and MySpace blogs, even though there are more sophisticated platforms. Why? Because what it is to be a blogger is to be a writer and not a technologist or programer. The same thing with digital PR and social media marketing. The most effective marketing campaigns combine the ability to write clear, compelling copy; understanding the target audience and their associated wants, needs, desires, and hunger; and knowing where the sweet spot in the market is — it is not about the technology. The tech is a necessary evil that must be transcended in order to ensure that the messaging is able to seamlessly reach the market without barrier.

Reporters don’t need to know how to run a printing press, news anchors don’t need to understand how a picture makes its way, as if my magic, to my LCD HDTV, and radio hosts surely don’t need to go out to get their Ham Radio License. And you don’t need to become an iOS developer, a web application developer, or a CSS guru, either.

Too many people in this space get stuck behind the technology barrier. They spend all their budgets on building the perfect web application, the best Facebook App, and on graphic design and architecture, leaving very little if anything on the best writers and the best marketers. Don’t get stuck in that trap.

Your social media presence, digital PR strategy, and social media marketing campaigns are only as good as your writers, marketers, PR professionals, community managers, designers, and creatives — the artisans — and not on the technologies — the tools. When I teach young college marketing and PR students in their communication schools, I remind them every day that all the things they’re learning in class, though possibly dated and old school, are still relevant because human nature is human nature and people are people and technological platforms are ephemeral and fleeting.

Learn the tools, surely, but don’t become obsessed with them. Shine the spotlight where it matters: people. Via Marketing Conversation via Socialmedia.biz via Biznology.

Related articles

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• Detailed analysis of the perfect blogger pitch (socialmedia.biz)
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Last week I dissected a blogger outreach pitch email line-by-line in A detailed analysis of a perfect blogger pitchas a way of proving that no matter how brief and conversational one of Abraham Harrison‘s blogger pitches may appear at first blush, the effortlessness takes a lot of work and the time of three senior agents. Today I plan to go through, line by line, a site we create to support all of our blogger outreach campaigns. You can call it a Social Media News Release (SMNR) or a microsite, a resource site, or a fact sheet. To those of you who are in communications, you’ll recognize the structural similarity between it and a traditional news release or press release.

To the right, you’ll see, scrolling down most of this article, a full-length screen capture of the SMNR we produced for a launch campaign that we did for the first iPad tablet-only daily newspaper, The Daily. I am using this SMNR because we’re particularly proud of it, and you can explore it In Real Life (IRL) over at thedaily-newsrelease.com.

As I am sure you will notice right away, this SMNR — and all of our SMNRs — is a flat-file, traditional Web page. You’ll also notice that it scrolls and scrolls and scrolls.

No, we didn’t do this because we’re not good coders and don’t understand database-backed web applications like WordPress or Drupal. I have been developing Web applications since they were Perl CGI scripts, into PHP, then into Python-based Zope, and even Ruby on Rails.

We’re building our SMNRs on flat-file, scrollable, single-page Web pages because of human nature: people tend to click away from where we want them to be. We want them to be on-topic, on-target, and really considering the act of blogging on behalf of our clients. In this case, The Daily.

We use old-fashioned HTML standbys such as HTML anchors, allowing us to link within the same page. We don’t want people to miss anything and we don’t want people to get lost in a maze of pages.

We also use flat-file HTML on an Linux-variant Apache install because we tend to reach out to thousands of bloggers at a time — upwards of 8,000 — and we don’t want a database-backed website to get bogged down by a potentially heavy, all-at-once stampede of traffic. Flat-file pages tend to serve faster and more reliably because they’re generally much less resource-intensive.

What we did for The Daily, section by section

Let me go through the SMNR we created for The Daily, section by section, so that I can explain. Long story short:

If we can’t get someone we send an email-based blogger pitch to to post something within five-minutes of opening our email, then we’ve lost him. If it isn’t as easy as pie and as clear as crystal, then we might get nothing. If it looks like it’ll take six minutes instead of five, we’re lucky if we get a tweet or a post to a Facebook Wall. More about that later.

The banner

The banner is simply a quick, attractive “splash.” It’s always above the fold and needs to convey, in a single glance, what’s up and why we didn’t, in fact, waste the blogger’s time. The banner is useless but essential. It allows the client to clearly, as though in summary or abstract, convey the entire message of the campaign both visually and textually. Carefully selected choice slogans, logos, screen shots, and photos go in the banner. However, since it isn’t really possible to “steal” anything from the banner, all the content found in the banner should be replicated somewhere else deeper in the SMNR.

The banner may just seem like bling or flair but it’s is really the single opportunity the PR professional or publicist has to sink the hook, to build the resonance and excitement and to activate the passion required to encourage bloggers to spend their valuable time and finite energy on doing something for me and my clients for free.

One caveat, however, is to make sure the banner isn’t too tall that it blocks out the QuickLinks, below, or seems just like an advert or splash page instead of what it is, a multimedia press release rife with important, objective blog fodder.

The QuickLinks

OK, that’s rather hard to see, so I will make it a bit larger below so that you can see what I am talking about.

That’s better. Well, the QuickLink row is essential because it might be the only interactive part of the SMNR that’s above the fold for some viewers, especially those who are still running 640 x 480 or 800 x 600 screens. (Don’t roll your eyes about the small screen size — there are still millions of folks worldwide who are running small monitors, large font sizes, and also dial-up modems, not your big 2560 x 1440 resolution, double-screened 27″ LCD computer displays. You should work with and understand everyone and design to your lowest common-technology denominator.

So, the QuickLinks are a short-cut to what the blogger wants. These links don’t go anywhere off-page, but, rather, just link down to somewhere much further down on the single page.

And like I said, if we don’t do everything to make it as easy as possible to allow the blogger to search, discover, collect, and report on what we’re pitching, then we’re risking losing them.

The video introduction and the social network sharing

This is a two-parter. Obviously, the commercial that goes with the introduction of the then newly launched iPad-only daily news site, The Daily, is the main thing we wanted to promote. A no-brainer.

More importantly is what I circled in red, the “Share This” embed with the easy-to-share-to-Twitter-Facebook-Yahoo!-Etc. buttons. We never used to add this to our Social Media News Releases. Why? Well, we were afraid that if we did, bloggers would share on social media and social network and with either their Facebook or Twitter friends and followers instead of posting it on their blogs.

The truth is, the SMNR is all about making everything as easy for the blogger as they need it to be. Folks who feel the need to feed the maw of their always-hungry 24/7/365 blog, will always blog (and often then tweet and Facebook their post), and the folks who are interested enough but don’t have the time or interest in the topic or promotion or don’t feel like their blog is the right place for the news we’re pitching won’t blog no matter how much we may well disagree.

So, popping that little “Share This” array of buttons has quadrupled the number of earned media mentions that we get from folks who wouldn’t have blogged our stuff, our news, our clients, anyway — they are just interested enough to throw us a bone and share the Daily with their followers and friends.

The news

The news section is the most important part of the SMNR. Because there’s lots of great stuff to steal. Consider our Social Media News Releases to be one-page versions of Abbie Hoffman’s Steal This Book — which is to say that once we have appealed to a blogger enough that she has opened our email, read our pitch, maybe emailed us, clicked through to the SMNR, scrolled past the banner, the QuickLinks, and ignored the Share This buttons, we want the blogger to have to do as little additional work as humanly possible.

We also post as many photos, illustrations, screen shots, and logos as we can into each SMNR, inline, so that a blogger can easily copy-and-paste each image into the blog post and not need to download and then upload. We act as the host, happy to sponsor the image hosting to the SMNR. As many of these as we can because we never know which one resonates with each blogger.

So, we pre-link all the items in the bullet-list with text links to the daily. We link the phrase The Daily any and every time it comes up in the list. This will appall SEO gurus who think I am an ignoramus who doesn’t know Search. I am an expert in search and my SMNRs are not Google-bait, they’re blogger-bait. We actually do not want our SMNRs to start competing with our clients’ sites — and they used to — but if we mess up all the delicate Google balance, then hopefully our SMNRs will not show up in the top-ten on Google, which is often quite challenging since most sites are absolutely terrible.

Actually, recently, we have had clients who have wanted to optimize their SMNR for search, but then you put the onus of linking, textually, on the shoulders of the bloggers, many of whom are not experts in search or HTML. So, we make sure that almost every single link has one linked textual on The Daily, just to make sure that every potential news item that a blogger might want to copy-and-paste onto his blog includes a link.

We never know what the blogger will or won’t steal, we don’t know how much or how little the blogger will copy, paste, then blockquote into their blog. Some bloggers go full-text, blockquoted, and then wrap the copy that we wrote in a bit of introduction and a parting shot into a blog-post sandwich where the copy, exactly as we wrote it, is the meat.

OK, you may have noticed that the page is pretty long. It requires quite a lot of scrolling, right? Well, remember how brief, concise, and minimal the blogger email pitch was? Well, the pitch might be laser-focused but the SMNR is everything but the kitchen sink. As many diverse and random and seemingly extraneous content and assets as we can find and collect we put into the SMNRs.

Those of you who have ever spoken to me about this before might want to jump ahead. I have an analogy for you. If you think of the Sunday paper and all those coupons, think of our email blogger pitch as a coupon for a big-screen TV at hhgregg.

If we can get that person who’s browsing the Sunday Post to cut out the coupon — already a huge task, to say nothing of even buying a paper, reading the paper, and braving the coupon section — and then pocket the coupon, get in the car, and drive to the store, once that guy gets to the store, he’s generally committed to doing something. While we’re pitching the TV, we’re just happy if that consumer ends up spending an equal sum on something — anything — else, just so long as it’s with hhgregg.

Same thing with an SMNR. The email pitch is the coupon selling a particular thing — the launch of the iPad app — and the SMNR is the big box store offering loads of other things, including bios, and other content. In the case of the Daily SMNR, a blogger may well come in to look at the offer to download and use the iPad app or to share the video with the readers of her blog but may report, instead, on Daily Editor in Chief, Jesse Angelo, who left the New York Post for a position with Rupert Murdoch’s News Corp.

To me, it really doesn’t matter what news from the SMNR the blogger reports, it just matter that the blogger takes time out of her busy, busy, day to spend some time writing about our clients, for free. We really always remember that we’re not entitled to anybody’s time, especially if we’re not paying for it. No matter what, every mention is a gracious courtesy.

Multimedia elements and the essential embed code

I always tell everybody that only 1% of all bloggers have media, communications, or public relations experience. Full stop. Even fewer of them are HTML gurus. Nothing can be assumed. I am not recommending pablum. I am not saying that we have to dumb down for the bloggers, it’s just that they speak a different language from ours in PR. We don’t share lingua francas. So, we always go out of our way to make sure everything is as simple and self-explanatory as possible without ever insulting the blogger.

In the above case, we always make sure that embed codes are included whenever any video is included — if we ever want to see it embedded inline in a blog post. We had an embed code in the first video at the top of the SMNR but it was deleted by the client. Even if our blogger knows how to find the embed code himself, we really don’t want him to leave the site to go hunt it down over at YouTube, as I explained earlier. We don’t want people to ever click away.

So, we include all embed code at a height and width that is optimal for most blogs, in this case 480 pixels wide. If the blogger is sophisticated enough to want a 853 x 480 video, he can go get that, we’re just making it as easy as possible to make the entire process take less than five minutes from the opening of the email to the clicking on Publish.

Social media and tags

The “Share This” buttons at the top of the SMNR are promotional. They don’t reference the client-owned Social Media properties. It is essential to make sure that we offer up everything and anything to the blogger’s consideration.

Finally, to make it as easy as humanly possible for everyone, we include a string of comma-separated topical keywords that each blogger can easily copy-and-paste into the “post tags” portion of your blogging platform.

Yes, I know. this SMNR has everything including the kitchen sink. Not true. It gets worse. If you explore the SMNR for Habitat for Humanity’s World Habitat Day the SMNR we did for the US Olympic Committee we made for the Winter Olympics in Canada, or one of the SMNRs for the Fresh Air Fund, you’ll see that there are all sort of other things such as banners with embed codes and additional videos and all sorts of other assets — really the kitchen sink, in many cases.

Favicon, header title, and meta description

One last thing that I want to discuss before we end this helluva long post is about fit and finish. Too often “single use” sites like this just don’t get the love they deserve. Make sure you take some time to create a nice “Favicon” aka favorites icon, shortcut icon, website icon, URL icon and bookmark icon. Also, please take the time required to create a strong and descriptive Metatag Title and Description tag as well.

<title>Introducing The Daily - Facts and Resources</title>
<meta name="description" content="The Daily facts and resources page. Introducing The Daily The first digital daily news publication built from scratch for the iPad by some of the best in the business to bring you information that's smart, attractive, and entertaining.">
<meta name="keywords" content="the daily facts, the daily resources, the daily facts and resources, the daily, thedaily.com, rupert murdoch, news corp, apple, mac, ipad, ipod, iphone, iphone 3g, iphone 3gs, iphone 4, steve jobs, macbook, macintosh, mackbook air, ipod nano, new iphone, ipod touch, apps, ipad apps, iphone apps, mac rumors, ipad reviews, apple technology, apple news, ipad news, iphone news, tech, technology, geek, geek news, gadgets, new gadgets, new technology">

Why? Why is it even worth the extra time to go back into the engine room and tool with the Meta Data? Well, the HTML Title tag directly contributes to what people see when they either bookmark your page, what they see in a browser tab, or what they see in the Title Bar. Easy-peasy. A real no-brainer. Also, despite what anyone at SEOMoz thinks, meta tags are still important and here’s why:

You’ll notice that all the text in the search result that comes up when your search serves up thedaily-newsrelease.com as a result is content that Google didn’t so much have to find or scrap; rather, it simply serves up the text directly from the Title we wrote and also the Meta Description we also wrote in the form of the search result headline and description.

I hope the previous 2,500 words have done a pretty good job of explaining why we at Abraham Harrison insist on producing a proper, well-produced, well-branded Social Media News Release (SMNR) — both philosophically, practically, and psychologically.

And because I really don’t know everything, please feel free to comment, contribute, share, and ask any questions you may well still have about the process, the evolution, and any technical details you might be unclear about or I have failed to cover. Thank you for your amazing attention span! Via Marketing Conversation via Biznology via Socialmedia.biz.

Related articles

• The Social Media News Release explained in detail (socialmedia.biz)
• Inside a Social Media News Release (biznology.com)
• How to write an irresistible blogger pitch email (chrisabraham.com)
• Why Using the Social Media News Release is a Big Mistake (hubspot.com)
• Authentic Internet inbound marketing the way God intended (chrisabraham.com)
• Detailed analysis of the perfect blogger pitch (socialmedia.biz)
• The art of writing the perfect blogger pitch (biznology.com)
• Study Shows Social Media Releases Are Less Effective Than Traditional Press Releases (hubspot.com)
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Over the last five years that Abraham Harrison has been pitching bloggers on behalf of clients, we have learned a thing or two about how best to reach bloggers, how to engage them, how to get them to carry our client’s message to their readership. Whether we’re doing an outreach to the bloggers of mainstream media and celebrity blogs or to someone who has just set up a blog for the first time, it all begins with the message model.

Below is an example of a message model we developed for Miriam’s Kitchen for National Homelessness Month. We didn’t use it because we focused on Give to the Max Day instead, but I think it is an example of our best work and I’ll put it aside and we’ll use it next year for sure. I will share the entire email pitch in total below but then I will go through a line-by-line explanation as to what we did and why we did it:

From: Chris Abraham <cjabraham@miriamskitchennews.org>
Subject: November is National Homelessness Month

Hi <<First Name>>

November is National Homelessness Month and I’m reaching out to you to discuss the issue of homelessness in America. I’m also hoping that you’ll discuss this issue with the readers of <<Blog Name>>. I am a volunteer at a small kitchen for the homeless in DC and while working there it occurred to me that this issue affects every town, village, and city in America.

I have put together a microsite that puts the issue of homelessness in perspective and also uses Miriam’s Kitchen, the kitchen where I volunteer, as a model for addressing homelessness and untreated mental illness in the US capital city. There are a multitude of news, facts, videos, photos, and banners so please feel free to repost any of it:

www.miriamskitchennews.org

If you are able to post about this issue in any form, it would really help spread the message of homelessness in its many diverse forms and maybe suggest ways to help improve many lives. Please let me know if you have any questions and if you are able to help. Thank you so much.

Chris

–
Chris Abraham,
On behalf of Miriam’s Kitchen
www.miriamskitchen.org

OK, now I will go into more detail, section by section …

From: Chris Abraham <cjabraham@miriamskitchennews.org>

The first thing you’ll notice is that I am doing the outreach in this example. Though not the norm, I personally volunteer and donate to Miriam’s Kitchen and people know that, so I decided to reach out as me because that’s the most authentic relationship. In other cases, the names of Abraham Harrison team members fit the bill. The next thing you’ll notice is that the email doesn’t come from either miriamskitchen.org or chrisabraham.com domains. Instead, we virtually always reserve a completely new and unique domain name for each campaign, in this case miriamskitchennews.org. Why? Three reasons:

1. Clients protect their domains. Most companies and organizations have very restrictive IT policies that limit the use of their domain and the allocation of email addresses. This makes it almost impossible to place social media news release content on their site, so we reserve our own because it gets around any of those issues.
2. Bloggers don’t trust PR firms. We prefer to reach out to bloggers as the client instead of as Abraham Harrison on behalf of our clients. Why? Not to be deceptive but because a strong majority of all the bloggers we reach out to are not trained in public relations processes and don’t generally feel comfortable being communicated to via a broker, so we always try to communicate as clearly and as simply as possible, so choosing something in-between the two is best, in this case cjabraham@miriamskitchennews.org.
3. Spam detectors are always a risk. Because we reach out cold to upwards of five-thousand bloggers at a time, it is essential that we don’t put ever put mission-critical domain names in jeopardy of being black-listed as spam or being taken away by a fickle registrar such as GoDaddy.com. While we’re exceedingly careful when we target and how we engage each blogger, it is amazing how few email recipients need to report a single email as unwanted before the gray-bearded email wizards can ban and block an entire domain from being deliverable–we never want to put ourselves or our clients in that precarious position. While this has never actually happened to us or our clients, we have felt enough saber-rattling and there have been enough shots over our bow that we make sure we never put anyone into a defensive position. Ultimately, protecting our clients’ brands as well as our own is of top priority.

Let’s move on to the all-important subject line.

Subject: November is National Homelessness Month

The first, and sometimes only, thing a blogger sees when she receives our email pitch is the email subject line and the sender. Choosing a title is super-hard because we want to be as neutral and as informational as possible. Teasing or tricking a blogger into opening by being cute, mysterious, or clever in the subject line has almost always blown up in our faces. The simpler the better, especially when you realize that we follow up a couple times after the first outreach–something I will go into more in a future post. But first, the salutation.

Hi <<First Name>>

When we research bloggers to pitch, we always do our very best to discover the full name of the blog, the first name of the blogger, and the best address possible. We also make sure the name is correct because it isn’t always clear. I can’t tell you how many pitches my blog, Because the Medium is the Message, and my corporate blog, Marketing Conversation, get from marketers who address us wrong, mostly as Abraham. “Dear Abraham.” Those go straight into the trash. Next, our mailer, nicknamed “The Cloud,” has a mail merge feature, allowing us to personalize our email a little bit, within reason, and appropriately.

What’s behind that first paragraph?

November is National Homelessness Month and I’m reaching out to you to discuss the issue of homelessness in America. I’m also hoping that you’ll discuss this issue with the readers of <<Blog Name>>. I am a volunteer at a small kitchen for the homeless in DC and while working there it occurred to me that this issue affects every town, village, and city in America.

The most important thing is to make sure the first paragraph of every pitch is simple, clear, concise, and immediately addresses why you’re emailing. Yes, answer who, what, when, where, why, and how–but in very short order, so get to it! Who? Miriam’s Kitchen. What? Homelessness in America, an issue that affects every town, village, and city in America. When? November. Where? On your blog. Why? To share the issue with your readers How? Posting to your blog. I added the last sentence to proactively address why I was the person to be writing at all–because I am personally invested and this is meaningful to me, for real.

I am lucky enough to have Dan Krueger and Phillip Rhoades on my team. They’re both excellent BS detectors and masters of minimalism. For a pitch like this, Dan or I generally create a first draft. Then, the other two of us go through the draft line-by-line. As if it were poetry. We cut to the bone. This process is a direct result of three things:

One, you only have a blogger for a few seconds–if she opens it at all–so you must cut to the chase.

Two, we have all received enough pitches ourselves to know who does and doesn’t read our blogs, so the entire “I am a real fan of your blog and have been reading you a long time” are generally lies. So, after you write your first draft, cut out all the inauthentic praise. Truth be told, if your targeting is good and you have a great offer and are clear as to what you want, you’re effectively doing the blogger the favor of providing good content that they can easily and quickly pop onto her blog–and you really don’t need to flatter. I am not saying that you should be short, rude, or curt, but surely be very clear as to who you are, what you are, what you want, and what you need.

Yes, I do volunteer at Miriam’s–many times-a-month. If I didn’t–or if I sent the email out as someone else in the company, an online analyst, and that person hadn’t ever graced Miriam’s, I would never make that up. Everything in the email must be honest and true. This isn’t a con job, this isn’t a cheesy 11pm pick up, this is the sharing of relevant information–don’t feel like you have to sell to someone or fool someone to cover you. Also, be very careful about playing the heart strings too loudly when you’re doing an outreach on behalf of a charity. To be honest, the less said the better–allow the blogger to come up with her own conclusions–you really don’t have to tell the blogger what to think. Not only isn’t that necessary but it can be downright insulting to bloggers, who are by their very nature free spirits.

Now, on to the meat of the pitch.

I have put together a microsite that puts the issue of homelessness in perspective and also uses Miriam’s Kitchen, the kitchen where I volunteer, as a model for addressing homelessness and untreated mental illness in the US capital city. There are a multitude of news, facts, videos, photos, and banners so please feel free to repost any of it:

www.miriamskitchennews.org

One of the results of making the email pitch so efficient and tight is that there’s a lot left behind. Most folks who pitch to bloggers still include the kitchen sink in their email pitches: PDF or MS Word attachments are still very common. The majority paste their rich-text traditional press release inline in the email, along with inline images, logos, and graphics. We refuse for three reasons.

1. Our email pitches are all about starting a conversation. We’re more interested in getting an email reply that we can respond to than we are in firing and forgetting.
2. We always send plain text emails. We do not include anything that might result in spam-boxing. We don’t even include any “http://” prefixes in our links, assuming that the webmail or email client will activate the link when the blogger opens up their email and views the content.
3. We don’t take the blogger’s interest in our pitch for granted. The email, to me, is a speed date. We don’t want to waste anybody’s time or good will, so we allow the blogger to decide whether she wants to go on a second date. We like it best when the chemistry is so intense that our client and the blogger drive to Vegas immediately and get hitched–by which I mean we reach out, the blogger immediately likes our pitch, immediately posting to their blog as well as Facebook and Twitter–but we don’t want to assume any of that. We like to play it cool because a heavy sell never works, especially in an earned-media PR campaign.

On to the end of the email:

If you are able to post about this issue in any form, it would really help spread the message of homelessness in its many diverse forms and maybe suggest ways to help improve many lives. Please let me know if you have any questions and if you are able to help. Thank you so much.

Chris

As I said before, being clear as to why we’re writing is essential. Being clear what you want and what you expect is essential, too. Too many pitches I receive simply share their message but are never bold, brave, or courageous enough to make an ask: please post it anywhere, anyhow, to help spread the message of homelessness in America.

The most essential thing, however, is that this is really just a speed date. If we pass muster but the blogger just isn’t sure who we are or why I am emailing her, we need to be painfully clear that this email is not a fire-and-forget. That this email is the beginning of a connection and that simply hitting reply will result in swift answers. Also, accountability. We end just about every email with a direct request to the blogger to please let us know if she ends up helping and sharing–and that we’re appreciative either way. At the very least because she’s spent some of her time opening and reading our email.

Finally, the signature.

–
Chris Abraham,
On behalf of Miriam’s Kitchen
www.miriamskitchen.org

If you’ll notice, we don’t misrepresent ourselves–or myself–as being on the staff of Miriam’s Kitchen; however, we also don’t want to confuse the purity of the message by bringing a second brand into the brief message model, such as would be the case if I included Abraham Harrison LLC in the signature. So, we chose to split the middle.

What you’re thinking right now is “how in the heck could you blog so much about such a short email?” Well, it is because we spend a lot of time, many revisions, and three or more staff cutting, editing, re-ordering, and BS-detecting each message model. We’re very intentional, very formulaic, and also very careful. We don’t want to tell bloggers what to think. We don’t want to put words in their mouths, and we surely don’t want to alienate a blogger because we color the copy in such a way that they reject our pitch based on style instead of content and mission.

It is like a first date, especially for a man like me: it is more important for me to remember to be a good listener and not to spend the entire meal making it all about me. The longer my message model and email pitch is the more likely the blogger will feel like I might have sent them an email in error. I want each email pitch to be as neutral and factual as possible. All dogma, passion, color, interpretation, and story should be provided by the blogger–and don’t forget that everything that you cut out of the email message model can possibly find a happy home in your Social Media News Release.

While the email might seem very casual and conversational, winging it is not an option when you’re officially reaching out on behalf of your brand. This is doubly so when you’re reaching out on behalf of a client. The message model is a getting-to-know-you process and not simply a product. Before I explain what goes into an email blogger pitch, I need to explain this process and the philosophy that we have developed through trial and error since the Fall of 2006.

Being completely familiar with the client, the brand, the product, and the services, before moving forward with the pitch is essential. Anything we don’t use in our message model and email pitch we aggregate it into a social media, multimedia, social media profiles, news release.

This process of collecting all of the client’s assets and collateral material, including videos, photos, ads, bios, history, background, context, interviews, case studies, testimonials, and media mentions, help us then decide if there are any missing pieces that we need to request from the client or create ourselves.

Then we can interview the client to discuss what the subject of the pitch should be, what the ask is, and then which blogs and bloggers should be included–or excluded–and who to exclude is often more important than who to bring into the pitch.

My next blog post will focus on what I am all sure you’re curious about: the social media news release (SMNR), that “kitchen sink” catch-all supporting document that provides all the details, content, media, images, and greater story that has been pruned from the initial pitch but surely deserves being told.

A future post will be about the value of following up a couple times with any bloggers who don’t reply or post. We have evolved a process that does not email just once but also sends two follow-up emails to those bloggers who don’t reply at all. Funny thing is, we get only 25% of all posts from the first email. We get 50% of all our total earned media posts from the first follow-up email and another 25% from the final outreach, so I really want to go into the why and how of that–and how we handle something that might very well be scary to some of you and and might feel like we’re being a pest to others–and I will address all of those fears and perceptions.

Please feel free to ask any questions or make any comments you might have on your mind after reading this blog post and I will do my best to respond.

Related articles

• Testomonial from Miriam’s Kitchen (chrisabraham.com)
• Agencies are too afraid of bloggers to do their job (chrisabraham.com)
• Please Support Miriam’s Kitchen on Give to the Max Day (chrisabraham.com)
• Authentic Internet inbound marketing the way God intended (chrisabraham.com)
• Set up your Google+ Brand Page right now! (chrisabraham.com)
• Fire for effect when you can’t get a direct bead on your market (chrisabraham.com)
• Live people over Robot Armies and Zombie Hordes (chrisabraham.com)
• How to make friends and influence bloggers (chrisabraham.com)
• Write your blog to be taken completely out of context (chrisabraham.com)
• Amplify Twitter and Facebook with GaggleAmp (chrisabraham.com)

Via Marketing Conversation via Socialmedia.biz via Biznology

My friend Todd Tweedy popped me the following press release that I would love to repeat for him, back-scratching and all.  Don’t judge me!  For more information, check out the Audience Machine website!

Social Networking Pioneers Launch Audience Machine To Help Online Brands Leverage Shared Interests Across Social Networks

Audience Machine to provide unique social networking technologies and viral marketing services to Brands, Entertainment, Health & Wellness and Education Companies

Los Angeles, CA and Charlottesville, Virginia - February 17, 2009 – Social networking and viral marketing expert, VBMA (Viral & Buzz Marketing Association) board member, and Perceptions, Practices & Ethics in Word of Mouth Marketing author Todd Tweedy today introduced, Audience Machine Inc., a unique technology company helping online brands who want to identify, cultivate and mobilize communities of individuals with shared interest across social networking sites to build their businesses using Audience Machine’s online marketing tools.

Guided by Tweedy, and video technology pioneer and advertising veteran Dan Bates, Audience Machine helps brand and product managers, chief marketing officers as well as ecommerce executives to establish new networks of social networking connections and dialog in support of purchasing preferences and participation in word of mouth referrals.

“Social networking sites like Facebook and MySpace are relationship amplifiers for brands, products and services that can have a profound influence on preferences, referral behavior, information consumption and internet usage if advertisers are prepared to listen to, act on and match the right technology and community practices to support a desired purchase outcome or subscription,” noted Todd Tweedy, co-founder and CEO of Audience Machine. “There is a natural migration of dialogs from offline sources to online social sharing sites. Marketing executives want to embrace customer-facing ad strategies and incorporate social networking processes in their firm’s online marketing DNA that can boost product perceptions and potential sales but many enterprises lack the expertise and resources to realize those objectives. Audience Machine was founded to give online brands unique technology solutions, community development processes, marketing services, analytics, and expertise they need to engage and collaborate with audiences.”

Audience Machine also announced that is has signed a strategic business development consulting agreement that will be led by Provident Financial Management, a prominent established leader in entertainment and media business management.

“Audience Machine is at the heart of an evolving consumer-facing marketing phenomenon that is transforming connections on social networks into a powerful audience generation channel. Led by an experienced executive team and founded on concrete business fundamentals with a number of high-profile clients already on board, Audience Machine is a rising star among our media and communication clients,” stated Craig Sussman, Business Development Director at Provident. We’re excited to support Audience Machine as they grow their technology and services business practices with customers that want and need to expand and sustain business growth by creating networks of social commerce.”

Word of Mouth Communications Opportunity

The eighth annual Burson-Marsteller/PRWeek CEO Survey published in November 2008, which surveys CEO’s about the changing influence of different types of media as well as plans for digital communications including social networking, reported that 60% of CEO’s noted that word of mouth has the fastest growing influence on business in the past three years but that just one-fifth of firms have used social media to communicate with stakeholder groups.

The proliferation of social networking and community sites has transformed viral and word of mouth marketing practices into a practical and necessary communication solution due in part to research findings that note that nearly 80% of consumers trust recommendations from people they know over all forms of advertising and marketing. These authentic and trusted voices serve an important role by distributing compete information for others to act upon across search engines and into indexes of shared knowledge that people can access along with advertiser-generated experiences and evidence whenever 1,463,632,361 internet users from around the world – based on Internet Usage and Population in North American data provided by Internet World Stats – need to research a brand, product or service.

Audience Machine Team

Led by Tweedy, who’s career started in the political grassroots mobilization arena working on Presidential, Senatorial, Congressional, Inaugural and issue-based public relations campaigns, the Audience Machine team has 35 years of combined leadership experience in online marketing, real-time communications, ASP development, video ad technology, viral marketing, search engine optimization, and community development practices.

Dan Bates, co-founder, president and COO brings a vast wealth of knowledge in community technology development, online video, online advertising and a decade’s experience in filmed entertainment and music. Bates previous served as CEO of Avant Interactive, an object-based video ad serving technology provider.

About Audience Machine

With offices in Los Angeles, California and Charlottesville, Virginia, Audience Machine is a provider of unique community technology solutions and online marketing services. Audience Machine works with online brands to identify, cultivate and mobilize communities of shared interest to establish social commerce that CMO’s, brand and product managers, and ecommerce executives can enlist to grow their business. The company is privately held. For more information, please visit Audience Machine’s website – http://www.audiencemachine.com, email info@audiencemachine.com, or call 1.800.573.1536. Audience Machine is presently engaged with several beta customers and will release its first product in Q2 of this year.

About Provident Financial Management

Established over twenty-five years ago with offices in Los Angeles, Woodland Hills, San Francisco and New York, Provident has become a leader in various entertainment and media business management practices. Provident recently established a strategic and business planning department to assist mid sized and emerging entertainment and media companies with their growth and business development needs. Provident Financial Management is part of RSM McGladrey one of the largest and most prominent accounting firms in the world. For more information on RSM McGladrey, please visit http://www.rsmi.com.

Keyword Tags:
social networking, online marketing, viral marketing, audience machine, provident financial management

PR Contact: Todd Tweedy
434.996.6370
todd@audiencemachine.com

##30##

I just posted my latest-and-greatest resume onto Craig’s List: San Francisco, Washington, DC, Seattle, and New York City

Social Media, New Media, Web2.0 Strategy, and New Marketing Expert

Interested in remote projects and contracts. Also interested in Washington-area on-site consulting and contract opportunities

MISSION
My passion is to use my experience and expertise in online community outreach and advocacy to promote and protect client online brands using my years of blogging, SEO, PR, marketing, and CGM professional experience.

PROFILE
I am an expert in online outreach, advocacy and marketing with over 10 years of online experience. My experience focuses on web strategy, including SEO strategy, technology strategy, and online marketing strategy. My skills include:

- Blogger: online outreach, advocacy, conversation, and messaging, blogger relations
- Technologist: expertise in community technologies, blogs, wikis, message boards
- Salesman: entrepreneurial nature with a very strong business network and web of personal relationships
- Marketer: Over three years of online buzz marketing, online buzz marketing, and online word-of-mouth marketing
- Producer: experience in designing and developing hardware and software solutions
- Strategist: design, develop, and implement web strategies and marketing plans to reach online consumers
- Promoter: online brand promotion, virals, organic SEO (search engine optimization), and paid advertising (SEM)
- Protector: online brand protection, defensive SEO, online crisis response, and online brand management
- Teacher: Blogging instructor, guest lecturer, and online teacher since 1996

CLIENTS

- Technology Strategy reports commissioned for Deutsche Telekom
- Web Strategy document commissioned by Diversion Media for Travelistic launch
- Web Strategy document commissioned by Friendster
- Word of Mouth campaign commissioned by HostNuke for EggDisk file storage service
- Online buzz marketing proposal commissioned by Red Bricks Media for their client’s use
- Client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging (Edelman)
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute (API), and Wal-Mart Realty (Edelman)
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts, including Club TomTom, New Media Sense, Extreme Mortman, and others. (NMS)
- Client service work included Sci-Fi Channel (Mad Mad House, Tripping the Rift, Battlestar Galactica), Buena Vista (Hitchhiker’s Guide to the Galaxy), TomTom, Paramount Pictures, Coca-Cola, McDonalds, Disney, Reebok, EA (UXO, Sim-City Online), RCA (American Idol CD), and NBC (Revelations), etc. (NMS)

PROFESSIONAL EXPERIENCE

Founding Partner, Abraham Harrison LLC — 10/2006-Present
- On-site training, briefing, and client pitching as online buzz marketing and SEO expert
- Search Engine Optimization (SEO) expert, focusing on both brand promotion and protection in search
- Online Buzz Marketing, Online Word-of-Mouth Marketing, and Online Viral Marketing expert
- Consulting and guiding PR and Marketing firms in their creation of Online Marketing practices
- Technology Strategy reports commissioned by COMTEG for Deutsche Telekom and T-Online
- Work and expertise partnership collaboration between crayon LLC and Abraham Harrison LLC
- Online buzz marketing proposal commissioned by Red Bricks Media for their client use
- Designed and developed opt-in membership Email and messaging campaigns
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and suppress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Managed online advertising campaigns using Yahoo and Google contextual ads
- Fully-monetized network of blogs and affiliate web sites
- Affiliate keyword marketing and contextual advertising
- Search engine optimization (SEO) and online promotion
- Administration of multiple WordPress, Moveable Type, and Drupal blogs on dedicated server
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.34 install
- Monetization of blogs, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blogs
- Manage Google Apps Premier hosting of Email for Abraham Harrison LLC
- Manage CentOS dedicated server hosting Drupal, WordPress, and Movable Type installations

Sales Representative, Visible Technologies — 1/2007-Present
- Sell and promote TruCast and TruView SEO and online advocacy ASP solutions online and in Washington, DC

Associate, crayon LLC — 3/2007-Present
- Work and expertise partnership collaboration between crayon LLC and Abraham Harrison LLC
- Audited all crayon LLC sites and blogs for SEO, UI, architecture, branding, and marketing strategy

Senior RSS Consultant, Hinchcliffe & Company — 1/2007-Present
- On-site syndication strategist for T. Rowe Price Information Technology (TRPIT)
- Research and development towards deploying a public, consumer-focused RSS product
- Solution included a customized ATOM 1.0 feed supplying daily mutual fund pricing
- Solution included a Google Gadget and a Live.com Microsoft Gadget alternative
- Solution included subscription strategies for Bloglines, Google Personalized Home Page, etc.

Director of Social Media, COMTEG.COM — 12/2006-Present
- Web2.0 strategy analyst for major European telecom company
- Produced case studies on Web2.0, Revver, digg, Google Reader, Google, YouTube, Helio, VOX, Dodgeball, Second Life
- Produced case studies on prediction markets: Inkling Markets, PROTRADE, Blogshares, Washington Stock Exchange (WSX), The simExchange, newsfutures, RealityMarkets, Consensus Point (Foresight Server, Foresight on Demand), NewsFuture (Prediction Trader)
- Produced case studies on online personal and public calendars: Google Calendar, Yahoo! Calendar, AOL Calendar, Apple iCal, Microsoft Live, Upcoming, Eventful,
- Produced case studies on blog and feed search engines: Ask.com, Technorati, Google Blogsearch
- Produced case studies on social networking sites: VOX, YouTube, digg
- Produced detailed studies and corporate recommendations on Web2.0 (web 2.0), RSS, widgetization (widgets, Google Gadgets, desktop gadgets), long tail strategy
- Produced case studies on online address books and online contacts and networks: Plaxo
- Direct engagement and recommendations for web2.0 strategy

Consultant, Travelistic.com, Diversion Media — 8/2006-10/2006
- Web strategy document commissioned by Nicolas Butterworth
- Word-of-Mouth and buzz marketing strategy document and hiring recommendations
- Search engine optimization (SEO) strategy document

Independent Web Strategies Consultant — 8/2006-Present
- On-site training, briefing, and client pitching as online buzz marketing and SEO expert
- Search Engine Optimization (SEO) expert, focusing on both brand promotion and protection in search
- Online Buzz Marketing, Online Word-of-Mouth Marketing, and Online Viral Marketing expert
- Consulting and guiding PR and Marketing firms in their creation of Online Marketing practices
- Web Strategy document commissioned by Nicholas Butterworth and Diversion Media for Travelistic.com launch
- Web Strategy document commissioned by Friendster
- Word of Mouth campaign commissioned by HostNuke for EggDisk file storage service
- Online buzz marketing proposal commissioned by Red Bricks Media for their client use

Senior Account Supervisor, Online Advocacy, Edelman — 5/2006-8/2006
- Client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
- Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
- Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
- Co-produced Exposing the Paid Critics blog for Working Families for Wal-Mart
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute (API), and Wal-Mart Realty
- Designed and developed opt-in membership Email and messaging campaigns

Technology Strategist, New Media Strategies, Inc. — 9/2003-5/2006
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and suppress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts, including Club TomTom, New Media Sense, Extreme Mortman, and others.
- Managed online advertising campaigns using Yahoo and Google contextual ads
- Client service work included Sci-Fi Channel (Mad Mad House, Tripping the Rift, Battlestar Galactica), Buena Vista (Hitchhiker’s Guide to the Galaxy), TomTom, Paramount Pictures, Coca-Cola, McDonalds, Disney, Reebok, EA (UXO, Sim-City Online), RCA (American Idol CD), and NBC (Revelations), etc . . .

Consultant, Blog Production and Strategy, BoldMouth — 8/2006-Present
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.31 install
- Monetization of blog, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blog

Director of Sales, eResources, LLC — 9/2002-9/2003
- Managed sales force and new business for the ITonDemand and the eResources Content Management System products

Senior Web Developer, National Legal Aid & Defender Association — 2/2002 – 9/2002
- Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

Managing Director, beehive North America — 7/2000-2/2002
- President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
- Sold and marketed software Zope application development training and services
- Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

Online Community Builder, Caucus Systems, Inc. — 7/1999-6/2000
- Online community, online conference, and online event facilitator and host
- Linux/Unix system administrator (LAMP SA)

Senior Information Engineer, FCBS — 12/1997-7/1999
- On-site consultant for US Department of Treasury Chief Information Office (CIO)
- Core duties included HTML, scripting (Perl, SSI), programming, graphic design, management, development, and deployment of the CIO Intranet and public website

Teacher, Education for the Arts (EFA), KRESA — 8/1996-6/1998
- High school teacher of the first fully accredited virtual online high school creative writing course for Kalamazoo, MI, Public Schools arts magnet program

Software Engineer, Proxicom, Inc. (Proxima in 1996) — 1/1996-8/1996
- Internet web application developer for the seminal web application company

Technical and Customer Support, Picture Network International (PNI) — 7/1993-8/1995
- Help desk for Industry’s second dial-up online stock photo agency
- Start-up funded and supported by SRA and Tribune Media Company

PROFESSIONAL AFFILIATIONS
Guest Lecturer on History Blogging, History in the Digital Age, American University — 1/31/2007

Guest Speaker, “What is RSS? And How can it change my life?,” AOL University, AOL — 2/8/2007

Blogging Instructor, The Writer’s Center — 2/2006-Present

Blogger, Because the Medium is the Message — 1999-Present

Stock Photographer, Pacific Stock — 1990-Present

Stock Photographer, Corbis — 1990-2004

Guest Lecturer on Public Affairs Blogging, SIPA, Columbia University — 10/15/1005

Emergent Technologies Advisor, Communications Advisory Board, Urban Institute.

Participant Member, Moderator and Speaker, Renaissance Weekends, Renaissance Institute

Partner of Counsel, Haft, Harrison & Wolfson, Inc.

Associate, Howard Rheingold Associates

Founder and Organizer, DC Zope Python User Group (ZPUG)

EDUCATION AND TRAINING
The George Washington University, Washington, DC
- BA, American Literature, Minor Creative Writing, 1993

University of Hawaii, Manoa Campus, Honolulu, HI
- Intensive course work, French, 1992

University of East Anglia, Norwich, UK
- Junior year abroad, English and American Studies (EAS), 1990-1991

So, I have been trying to update my resume and keep it up-to-date. Let me know if there are any embarrassing errors, oversights, or mistakes.

MISSION

My passion is to use my experience and expertise in online community outreach and advocacy to promote and protect client online brands using my years of blogging, SEO, PR, marketing, and CGM professional experience.

PROFILE

I am an expert in online outreach, advocacy and marketing with over 10 years of online experience. My experience focuses on web strategy, including SEO strategy, technology strategy, and online marketing strategy. My skills include:

- Analyst: business intelligence, analysis and synthesis, futurist, case studies, industry predictions
- Blogger: online outreach, advocacy, conversation, and messaging, blogger relations
- Technologist: expertise in community technologies, blogs, wikis, message boards
- Salesman: entrepreneurial nature with a very strong business network and personal relationships
- Marketer: Over three years of online buzz marketing, online buzz marketing, and online word-of-mouth marketing
- Producer: experience in designing and developing hardware and software solutions
- Strategist: design, develop, and implement web strategies and marketing plans to reach online consumers and
- Promoter: online brand promotion, virals, organic SEO (search engine optimization), and paid advertising (SEM)
- Protector: online brand protection, defensive SEO, online crisis response, and online brand management
- Teacher: Blogging instructor, guest lecturer, and online teacher since 1996

PROFESSIONAL EXPERIENCE

Independent Web Strategies Consultant — 8/2006-Present
- On-site training, briefing, and client pitching as online buzz marketing and SEO expert
- Search Engine Optimization (SEO) expert, focusing on both brand promotion and protection in search
- Online Buzz Marketing, Online Word-of-Mouth Marketing, and Online Viral Marketing expert
- Consulting and guiding PR and Marketing firms in their creation of Online Marketing practices
- Web Strategy document commissioned by Diversion Media for Travelistic launch
- Web Strategy document commissioned by Friendster
- Word of Mouth campaign commissioned by HostNuke for EggDisk file storage service
- Online buzz marketing proposal commissioned by Red Bricks Media for their client use

Senior RSS Consultant, Hinchcliffe & Company — 1/2007-Present
- RSS strategy, development, and deployment for fortune 500 financial company
- Web widget and gadget research, development and deployment for Google Personalized Homepage
- Case studies of Google Reader, Google Calendar, Google, Dodgeball, Helio, Revver, Vox, You Tube, digg, Second Life

Consultant, Internet Analyst, Comteg — 12/2006-Present
- Research and analysis of web2.0 business and technology landscape
- Business intelligence and analysis of web2.0 business strategies
- Case studies of Google Reader, Google Calendar, Google, Dodgeball, Helio, Revver, Vox, You Tube, digg, Second Life
- Analysis and synthesis of Google’s overall and future strategy
- web2.0 and the long tail analysis and case studies

Consultant, Blog Production and Strategy, BoldMouth — 8/2006-11/2006
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.31 install
- Monetization of blog, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blog

Senior Account Supervisor, Online Advocacy, Edelman — 5/2006-8/2006
- Client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
- Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
- Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
- Co-produced Exposing the Paid Critics blog for Working Families for Wal-Mart
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute (API), and Wal-Mart Realty
- Designed and developed opt-in membership Email and messaging campaigns

Technology Strategist, New Media Strategies, Inc. — 9/2003-5/2006
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and suppress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts, including Club TomTom, New Media Sense, Extreme Mortman, and others.
- Managed online advertising campaigns using Yahoo and Google contextual ads
- Client service work included Sci-Fi Channel (Mad Mad House, Tripping the Rift, Battlestar Galactica), Buena Vista (Hitchhiker’s Guide to the Galaxy), TomTom, Paramount Pictures, Coca-Cola, McDonalds, Disney, Reebok, EA (UXO, Sim-City Online), RCA (American Idol CD), and NBC (Revelations), etc . . .

Director of Sales, eResources, LLC — 9/2002-9/2003
- Managed sales force and new business for the ITonDemand™ and the eResources Content Management System products

Senior Web Developer, National Legal Aid & Defender Association — 2/2002 – 9/2002
- Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

Managing Director, beehive North America — 7/2000-2/2002
- President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
- Sold and marketed software Zope application development training and services
- Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

Online Community Builder, Caucus Systems, Inc. — 7/1999-6/2000
- Online community, online conference, and online event facilitator and host
- Linux/Unix system administrator (LAMP SA)

Senior Information Engineer, FCBS — 12/1997-7/1999
- On-site consultant for US Department of Treasury Chief Information Office (CIO)
- Core duties included HTML, scripting (Perl, SSI), programming, graphic design, management, development, and deployment of the CIO Intranet and public website

Teacher, Education for the Arts (EFA), KRESA — 11/1996-6/1998
- High school teacher of the first fully accredited virtual online high school creative writing course for Kalamazoo, MI, Public Schools arts magnet program

Software Engineer, Proxicom, Inc. (Proxima in 1996) — 1/1996-8/1996
- Internet web application developer for the seminal web application company
Technical and Customer Support, Picture Network International (PNI) — 7/1993-8/1995
- Help desk for Industry’s second dial-up online stock photo agency
- Start-up funded and supported by SRA and Tribune Media Company

PROFESSIONAL AFFILIATIONS

Blogging Instructor, The Writer’s Center — 2/2006-Present

Blogger, Because the Medium is the Message — 1999-Present

Stock Photographer, Pacific Stock — 1990-Present

Stock Photographer, Corbis — 1990-2004

Guest Lecturer on Public Affairs Blogging, SIPA, Columbia University — 10/15/1005

Emergent Technologies Advisor, Communications Advisory Board, Urban Institute

Participant Member, Moderator and Speaker, Renaissance Weekends, Renaissance Institute

Partner of Counsel, Haft, Harrison & Wolfson, Inc.

Associate, Howard Rheingold Associates

Founder and Organizer, DC Zope Python User Group (ZPUG)

EDUCATION AND TRAINING

The George Washington University, Washington, DC
- BA, American Literature, Minor Creative Writing, 1993

University of Hawaii, Manoa Campus, Honolulu, HI
- Intensive course work, French, 1992

University of East Anglia, Norwich, UK
- Junior year abroad, English and American Studies (EAS), 1990-1991

Street Team Promotion.com offers Online Marketing and Brand Management solutions to bring your influence directly to the people that are buying, or considering buying, your products and services.

They are online everywhere in the world. They are your customers. They surf, they play, they shop, and they chatter. It is viral and the stakes are high.

Street Team Promotion.com offers online outreach to consumers using brand advocacy teams, discussion, messaging, blogger relations and more. We work to help you start and control the buzz or just eliminate the noise. We provide online expertise in community technologies, blogs, wikis and message boards.

We work with clients to develop targeted “word-of-mouth” marketing strategies, as well as tactics used on Usenet, message boards, social networks, and blogs. We work strategically to develop online advocacy programs and outreach campaigns to protect your brand.

The chatter and communication online that is shaping perceptions for many trends and consumer buying habits is at it’s all-time high…and going higher. With online competition looming close by, you cannot afford to let others define your message or your brand.

- Community Outreach
- Blog strategy
- Online Buzz Marketing
- Social Networking
- Youth Marketing

According to Louise Story, “consumer brand companies have long wished they could find a way to eavesdrop (legally) on customer conversations. Marketers can easily read Internet blogs, chat rooms and social networking sites, but what people say over coffee or across their cubicle remains largely unknown.” Conversation over coffee or across the cubicle isn’t special and here’s why…

After doing word-of-mouth marketing and brand intelligence — and having spent over ten years invested in online communities — I can say that online conversation is as intimate, honest, and revealing as it may be “over coffee or across the cubicle.”

In fact, I would posit that online conversation, in general, is more authentic because either anonymity is possible or people have a false sense of security when they are in bunny slippers and jammies all comfy at their computer.

Online, people feel safe and are relaxed and spending some time with people they are really intimate with — coworkers and and coffee dates are never that close, really.

Leveraging the Intelligence, market research, and collected polling data culled from “Internet blogs, chat rooms and social networking sites” is almost like researching chimps and apes from the point of view of Jane Goodall — close, without barriers and walls, accepted in the tribe — instead of in a nature reserve, a zoo, or on the dissection table.

Want me to paint my analogy against the wall, well, check this out:

My Online Brand Intelligence Analogy

Let’s consider the chimpanzee. There are several ways to learn more about the chimpanzee: through dissection, in captivity, and in the wild.

Although dissecting the chimpanzee to see how the physiology works is essential as a form of training and education, dissection doesn’t help with knowing the behavior of the chimpanzee.

You might be able to make assumptions about how intelligent it is or what it eats, but in terms of behavioral studies, its irrelevant. This is similar to posthumous studies of market data — there is no life there, only corpse.

Polling and focus groups are like observing the behavior of the chimpanzee in capacity — you have a living, breathing, chimpanzee, but you have one that is under stress, duress, and has been partially acclimatized to appeasing its handlers — it wants to keep safe, it wants to be fed, and it wants to get out — so observing chimpanzee behavior in captivity is like observing consumer or market behavior in focus groups — you have real-live response, but you have the response of something that is beholden to you, that is wondering what’s in it for me — you have corrupted behavioral data.

If you want to really know the true behavior of the chimpanzee, you need to observe it in the wild. And to get the best concept of the behavior of the chimpanzee, you need to become — or at least be accepted as — a chimpanzee.

Jane Goodall was a pioneer in the behavioral study of primates because she was accepted over time into the community of chimps. Online brand intelligence can study and report on brand and consumer behavior in the wild, in the wilderness.

Where behavior is true, honest, and living.

I listen to both the Glenn Beck Program and Jack Diamond Morning Show and one thing they both have in common is that both Jack and Glen spontaneously wax poetic about their dogs.

Then, after a while of spinning a warm, charming, yarn, they reveal that it wasn’t until Purina One that their really stopped shedding, started acting like a puppy again, started having a glow, and began to have clear and shiny doggie eyes!

It is such a fantastic testimony by each men and I love listening to each of the respective emotional break in their respective radio announcer’s voice when they offer this heart felt Purina One testimonial. And then, we find out that we don’t have to take their word for it, we can call 888-606-BARK for a free 6.5 pound bag of Purina One Natural Blends dog food.

Do I feel betrayed? Used? No! I love it.

There is a sweet old world charm as though I were suddenly thrust into the Jack Benny Program. There is a lightness of being in their respective stories that don’t require me to care about the advertising or care about the salesmanship, it is the fact that these men are really likeable and we trust them and listen to them and hey, you have to pay the bills and we would rather enjoy their charm and warmth (and they do own dogs, after all — it isn’t a lie!) than the awful commercial breaks.

We hate these commercial breaks. We would rather our sweet DJ, our sweet host, hock the free 6.5 pound bag of Purina One Natural Blends dog food than leave it to someone we don’t know.

I would love to know who is handling the campaign but if you are within the sound of my blog, call me and offer me a job. I will take it!

I just checked and I currently already have six students for my April 11th blogging and blog-writing strategy course, Blogs, Blogging and the Blogosphere, so there are only nine space left. Via Applied Blogging Workshop.

Check out the course outline for my previous class, Starting a Blog.

Our focus will not be technical (how to set up a blog) so much as strategic and tactical (how to effectively leverage your blog to influence world opinion).

Marketing strategies, word-of-mouth marketing strategies, search engine strategies, and simple and effective (read powerful) tactics you can use the very next day to turn your passions, your business, your art, your interests, and your words into an influencial part of the first global conversation.

Blogs, and their effect on the blogosphere, are the first online medium that can “jump the tracks” from being just insulated “online discussion” to actually influencing not just the blogosphere but the mediasphere as well: main stream media, public affairs, politics, the academy, your community, and the real world, not just the “online world.”

Worldwide PR firms, marketing firms, law firms, lobbying firms, multinational corporations, associations, consulting firms, local governments, and federal governments are taking to blogs and the blogosphere in droves because they realize the power and true influence online conversations can and do have.

And since blogging has just about a zero barrier to entry (it can be absolutely free, short of your sweat equity), you need to start reading, writing, and influencing the conversation being had on blogs and in the blogosphere.

Be sure to sign up for Blogs, Blogging and the Blogosphere today and I look forward to training you up on April 11th between 7PM and 9:30PM. See you there.

I hope that the following article is a good first step towards deciding if blogging is the best investment of your time, energy, resources, and message.

I have been participating in online virtual communities since I bought my first 300 baud modem back in 1983 and logged into my first Honolulu BBS. In the last 22-years, I have been a member of many different virtual communities, including discussion forums, USENET newsgroups, Wikis, and of course blogs. There are some important things to consider before you decide to use blogging — or any sort of online communication — as a way to convey your company’s brand and message.

Effective PR Blogging

How to develop an effective public relations (PR) blog strategy for your company or organization.

For-profit companies and the modern incarnation of the traditional University have a lot in common. Universities have been using viral, buzz, and word-of-mouth marketing for years: their students, their professors, and especially their alumni networks. It is little wonder why MIT and Yale offer future Presidents lifetime free email addresses in the form of alum.mit.edu, and aya.yale.edu — because when smart people share valuable information, people want to know where that person went and where that person works.

It is very likely that your business can benefit in a similar fashion by setting the best and brightest in your company free to create goodwill for your firm and spread your name in the community. If properly utilized, these ambassadors can have a significant impact on the image and standing of your company, so they should be carefully chosen, loyal, invested team players. At present, the best tool for this job is the weblog, better known as “blogs”. In the article below, I will try to give an overview of the use and impact of blogs, and to provide a history and contextualization of blogs, so you can better decide if and how you would like to implement this powerful tool.

Years ago, I served as Managing Director of beehive North America, a software company that developed web applications using a Python-based programming platform called Zope. In order to see where interest lay, I started the Zope Python User Group (ZPUG) and a personal blog that featured my day-to-day while also being the only place where photos, information, and meeting minutes for the User Group could be found. I quickly realized that it is possible to shamelessly promote yourself, your wares, your company, and your services if you are perceived as giving way more than you get.

In my case, I used my personal blog to cover monthly ZPUG meetings, how my travels to Germany to visit my parent company went, and how cool it was to train Zope to the gang at Pfizer, Johns Hopkins, and the Nature Conservancy. I talked about working on new e-Books and developing new components for our Enterprise-level content management suite of applications that we were developing for major Berlin banks.

Since it wasn’t a corporate blog proper and served as my personal home page, I could easily discuss everything that was happening to me, including recipes, pet stories, travel experiences, and lots and lots of work. Since I spent over half my waking hours working, I spent a lot of time blogging about beehive NA, its parent company beehive GmbH, ZPUG, and Zope and Python in general. And since the software is Open Source and constantly evolving and maturing, my blog became a valuable resource to find more Zope answers, Zope help, Zope information, Zope training, and Zope developers. And that trainer and that developer would usually be beehive NA or beehive GmbH.

Like I said before, Universities have been doing this kind of viral and buzz marketing for centuries. And since Universities openly and readily share their scholarship, no matter how shameless the pomp of their titles, they and their hallowed Academies most certainly offer back much more than they are perceived as taking. And yet they are not paupers. Universities control endowments in the billions of dollars and command princely sums for the privilege of study. This is a shrewd business in which prestige, altruism, collaboration, brain trust, and purity of thought result in a self-promotional carte blanche that only finds its equal in organized religion. There is nothing even close in the commercial world.

Most of the early tech companies and early adopters of the Internet circa 1992 were former academics. The first thing these academics did when they moved from the Ivory Tower to a suite of offices was to get back into the USENET newsgroups they frequented during their research days. In truth the only notable difference in their discourse was in the signature file at the end of every posting. Instead of an .EDU address, the posters transitioned their emails to .COM. These were the pre-SPAM days when it was okay to have your plain text email address in a public posting. Everybody had their real email in their revealing signature at the bottom of every posting. This signature said a lot about you. It lent legitimacy to your words and allowed you to be the expert. If your media.mit.edu email address worked, then you were in fact who you said you were.

There isn’t a better form of word of mouth marketing than having the name of your company associated with brilliance. Universities have known this for years and it has become institutionalized in the axiom, publish or perish. Whether a professional journal, a conference, academic paper, the essay, or in postings on USENET, the reputation of an academic and the academy can hinge on the prestige associated with good PR. And in the academic environment, content is king.

USENET used to be exclusive and it wasn’t until well into the 90s when gateways opened up to AOL and other ISPs to USENET, followed closely by spammer, spiders, and bots. Forced into exile by bozos, baiters, flamers, and newbies, USENET became Balkanized. A brain drain into more exclusive communities ensued. One of the earliest homes for the alpha male techie was Slashdot, which launched in 1997 and is a prototype for the modern blog with Dave Winer’s Scripting News being one of the earliest. Both of these sites were highly technical with strong academic influences.

Until 1999, one might find some important vestige of USENET in a personal web site or in a Frequently Asked Question (FAQ) but these were publications and not open for debate and collaboration in the same culture of open sharing found in the Newsgroups. In the late 90s, web logging (blogging) became a viable option for savvy users and early adopters. Blogs allowed easy daily postings and associated threaded discussions and XML-based Really Simple Syndication (RSS).

Blogging articles – whether personal, technical, or professional – with the ability to accept reader comments and be able to track visitors has become a major force in the media in the last few years, arguably influencing the 2004 U.S. Presidential election. Not only were people interesting in learning what other people were thinking real time, but people were eager to talk back and get involved in dynamic debates over issues as they happened.

RSS has become very simple and widely adopted in recent years. The reading of online content via RSS client software allows online readers to dispense with their Favorites and Bookmarks and read online news, journalism, journaling, papers, search engines, and magazines in the same way we now read email.

Most consumers ignore corporate sites as sales pitch and propaganda. Not so if you allow your employees to speak for you. Talk not only about the cool new project and hot new services, but everything else. If you hire smart, if you trust your employees, if you walk the talk, then there is nothing to worry about. And people really enjoy listening to employees discuss their day-to-day. Consumers want to know your company’s eye color and they only way they’ll find out is by getting to your you through your employees.

It is similar to visiting campus before applying to college. You want to stop a couple students (or talk to a couple alumni) and ask them about their experience. People love gossip and people adore getting the inside scoop because everybody likes dirty laundry and everybody loves being let in on a secret. What this comes down to is that people demand to be entertained and nothing gives back more than feeling like an insider.

If I were to recommend blog-building to a .COM enterprise, it would have to be at this level: invite your brightest to blog just outside the umbrella of the company with your blessing. There are some important ground rules: the employee needs to feel comfortable and not micromanaged otherwise the blog will not be perceived as honest. People can tell when their being duped; additionally, it is essential that there is trust there on both sides; finally, it is important to find the employee who really wants to do this, otherwise the blog will fall to disrepair.

It takes such a leap of faith to convince the corporate lawyers to loosen their grip on blogging employees. And, as the number of bloggers who get canned by their employer for blogging, increases, people are going to become more covert about it. They go underground. They are blogging already anyway. Why not allow them to blog fully, blog freely, and share with the rest of the world the proud fact they spend half of all their waking hours working for you, your company, and fulfilling your vision?

©2004 Christopher James Abraham