I have collected a number of thoughts I have had on social media, blogging, social networking, blogger outreach & engagement, blogger activation, astroturfing, and other fun stuff I call Insights — 38 in all — that I just stumbled upon and I thought it would be lovely to share:

1. Activating Bloggers
2. Advice on Starting and Growing an SNS
3. Always Bring Something to the Party
4. Blog Community Outreach
5. Blog Messaging and Counter-Messaging
6. Blogger Outreach
7. Blogger Relations
8. Brand Ambassadorship Requires Authenticity
9. Campaigns Must Evolve with the Internet
10. Corporate Blogging and the Corporate Blog
11. Domain Name Registration Strategy
12. Don’t Be Seduced by the Lure of Astroturfing
13. Gift and Asset Distribution
14. Influence the Influencers
15. Influencer Identification
16. Initial Online Audit
17. Markets are Conversation
18. Message Creation
19. Online Advocacy
20. Online Communities are Not Virtual
21. Online Community Outreach
22. Online Outreach and Online Engagement
23. Online Universe Creation
24. Ping Servers and Pinging
25. Publicity and Corporate Blogs
26. Reciprocal Linking
27. Search Engine Brand Protection
28. Social Bookmarking Strategy
29. Social Network Profiles are Not Fancy Personal Home Pages
30. Social Network Services Encourage Competition
31. Social Network Services Should be Facilitated not Controlled
32. Talk Like the Locals
33. The Blogroll
34. The College as Model for Social Networks
35. The Internet is Vastly Hugely Mind-Boggingly Big
36. Tracking Online Conversation
37. When in Rome Do As the Romans Do
38. Wikipedia and Wiki Promotional Strategy

We have been using Central Desktop now for a while and really love it. It allows Abraham Harrison’s entire distributed team to collaborate and work together. We love it. Well, Abraham Harrison is being featured as one of Central Desktop’s case studies, Successful Global Task Management Across 3 Continents 

Abraham & Harrison’s Biggest wins using Central Desktop:

• Ability to manage a global team across 10 time zones and 4 continents
• Found it to be an unbeatable value and unbeatable workspace system after an extensive 4 month comparison of over 60 tools
• Easy customization for business critical campaign management needs
• 50% faster at finding documents

“We spent 4 months looking and tested 60 different tools before choosing Central Desktop.”- Sara Wilson

What Abraham & Harrison does:

• Online Public Relations
• Online Reputation Management
• Social Media Consulting
• It is an internet based virtual company – everyone works remotely from home

The Problem:

• Could not assign tasks to different groups of users with Basecamp
• Finding documents proved to be nearly impossible before Central Desktop

How Central Desktop Helped:

• Project Workspaces are created for each project
• Wiki Workspaces are created to share information with other team members internally

Central Desktop – Benefits:

• The ability to assign tasks streamlined daily business processes
• Crucial campaign organization can now be done inside the Central Desktop workspace
• Customization options allowed Abraham & Harrison to associate tasks w/milestones
• Task-management tools increased productivity
• Easier search functions and simple email integration saved precious time

I am super-proud that my Director of Operation, Saul Wainwright, took the initiative to secure the funds from Abraham Harrison to financially help out BarCamp Africa, taking place at the Mountain View, California, Google campus today. Here’s Saul’s report that I found posted over at Marketing Conversation, Abraham & Harrison Sponsors BarCamp Africa:

Tomorrow is the big day – and boy am I excited. Yep, tomorrow is BarcampAfrica hosted by the venerable Google at their Mountain View headquarters and in part sponsored by the ever wonderful Abraham & Harrison.

Africa has a special place in my heart – it is my home – I was raised in South Africa and travel back every year (thanks to the great job at Abraham & Harrison where I get to work from anywhere in world).

My wife, baby and I head to the beautiful coast of Cape Town for the sun, sand and fun!!For those of you who have never heard of Barcamp it is basically a gathering of people that come together around a common topic sharing their thoughts and ideas.

It is known as a “unconference” because the participants really drive the agenda – they create breakout sessions that have been organically created and decided upon – on the day and at the event.

The goal of this particular Barcamp is to help “open up the conversation between Silicon Valley and people and opportunities in Africa.”

To really help solidify and connect this growing network of African focused people and projects. Our goal is to highlight the incredible work that is being done by Africans and how the growing network is helping to facilitate and amplify these efforts.

Abraham & Harrison stepped up and offered a sponsorship which greatly helped in helping BarcamAfrica to move forward. The fit for Abraham & Harrison was obvious – Barcamps are built around social media tools – using blogs, wiki’s, Twitter, Facebook and many other forms of social media to amplify the news and story.

These tools have been and will continue to be used to help promote the conversation on the day and for the weeks and months that follow.

This is something that Abraham & Harrison does well – we help to amplify your existence online to drive conversations and help to create conversations around subjects and topics that are of value to you and your clients.

So – it made sense for Abraham & Harrison to help promote something that uses the very tools and media that we at AH value so much.So – the event is sold out but you can still participate via our blog, Twitter.

I hope you all get a chance to check out the blog and follow along. We plan on hosting more Barcamps in the coming months in the US and on the African continent.

I have been very happy with Central Desktop as part of the Abraham Harrison business and client services platform.

We had previously used Basecamp HQ. I didn’t mind it but my team hated it so I had Sara Wilson and Saul Wainwright go out to explore all of the project management, task management, business management, and process management tools out there — a collaboration tool that my team and I could use every day to help synchronize our daily work.

We needed all the help we can get since Abraham Harrison is a virtual and distributed company, spread across 7 countries and 16 times zones. When Saul and Sara finally made their recommendation, they recommended Central Desktop.

Back in April, Saul wrote an article on Marketing Conversation, Central Desktop Does it for us!!, and we received the associated buzz from Central Desktop.

Central Desktop offers a lot of different things, including group shared calendars, collaborative wikis, intranet tools, project collaboration, task management, web conferencing, audio conferencing, extranets tools, project management, forums, group discussions, salesforce.com, global search, online spreadsheets, and iCal compatibility.

We have limited our Central Desktop usage so far to project collaboration, task management, group wikis, asset and file management and storage, group discussions, and the iCal feature. We use Google Apps (Google Docs, Google Mail, Google Calendar) religiously so there are certain things we don’t need from Central Desktop. We’re also slowly drinking the Salesforce.com kool-aid, so I am sure we’ll start making that work for us soon.

Anyway, I am posting Saul’s review of Central Desktop below because I think it is very interesting and I think you’ll learn a lot and maybe check Central Destop out.

Central Desktop Does it for us!!

So, I don’t know if I have mentioned this on our blog. But, we spent months, and I mean literally months looking around for a web based project management tool that met the needs of Abraham Harrison. You would think that this would be an easy mission. Hell no!!

We wanted to dump Basecamp so badly, yet we didn’t wanna go to something else that was kind of….well…ho hum!!! Just when I was at the end of my tether in the search a bit of synchronicity came along and a potential client mentioned Central Desktop to us.

So, off I ran and checked out this software – it was on my list but I hadn’t really give it much of a go. After a week of digging around, having my Executive Assistant dig around in CD – we both agreed that this was the one for us.

It is simple, clean, fast and does what it needs to do. There are elements missing, for sure, but that is a given. My biggest gripe is their need to integrate more time tracking/management capabilities. However, after a phone call with the CEO, Isaac Garcia (heck how often do you get to talk to the CEO of a company as a small time client) he assured me that they are working on many improvements.

What I found so cool about this company (besides their awesome platform) was that they had built this tool up without any major funding, with paying customers – no, “come use us for free” approach in the hope that it would make them popular. No, they did it while having to please paying customers.

So, last week I got an email from Isaac, following up on the phone call we had had a week earlier and he informed me that Central Desktop had just got its first round of major funding – $7 million from Openview Venture Partners. Not bad, not bad at all….especially when you realize that Openview is one of Central Desktops paying customers (well, maybe they will give them a free account).

I like seeing companies do it the old fashion way. Create a good product, get people to buy it and watch it grow. Hell, getting popular off “free giveaways” is always easier, but certainaly doesn’t guarantee a good product.

Congrats Isaac and the CD gang!! We over at AH look forward to more and more slick features and are stoked that you guys are around.

I woke up to an amazing article written by Jonathan Trenn, The fallacy of community, and I responded in a comment to a pretty passionate article and a passionate comment string, and here’s what I wrote — and I have expanded the argument below, so it is an expansion. Via Marketing Conversation.

Gosh, I don’t know what to say here… there are so many different types of communities, many of which can surely be manufactured. What every successful community requires is community leadership. Community leadership can be organic and emergent or they can be hired in the form of online community managers or facilitators. A strong leadership — people who have skin in the game — is more important than a good web application; also, these community leaders are often the main draw to the community and can be the difference between keeping or losing your members when a competitor comes to town.

Here are some types of communities, as pulled from Wikipedia:

• Communities of Action
• Communities of Circumstance
• Communities of Interest
• Communities of Position
• Communities of Practice
• Communities of Purpose

Many of these can be created, in much the same way that one may create a garden. I think the biggest problem with these sort of things — community-creation — is that people do it wrong, and they have been doing it wrong for at least a decade.

Back in the day, when I worked at Caucus Systems, we manufactured communities for businesses — virtual teams, virtual conferences, and whatnot. And it worked quite well, to be sure, and they were powerful and transforming.

What most companies don’t understand is that communities require facilitators and managers. They always have. AOL hired community managers back in 1995 when they created communities, the Well and Caucus and Howard Rheingold’s Brainstorms have paid and unpaid community managers and facilitators.

The mistake that most companies make is that they assume that if they build it, they will come. It is not true. You can create a Wiki, a Message Board, Forums, or a Blog and it doesn’t mean anything at all.

In fact, people will spend all of this time putting together a message board, fill it with conversation-starters, and then open the doors, promote the hell out of it, and still nothing will happen.

What is required to manufacture a community is passionate members — and they can be paid. However, if they’re paid, you need to hire them from a pool of OD experts or a pool of topical experts — or, you can poach them from another community, always the best way.

So, WordPress and phpBB are not killer apps, the killer apps are the people who start and maintain conversation, the people who re-seed conversation, the people who catalyze conversation, the people who show interest and ask questions, and the people who protect the other members through active moderation.

In fact, I am an expert in this. You can restart an old thread, you can catalyze a conversation, you can break out an off-topic thread to a new topic hope.  It is an art, but it is an art that anyone who knows conversation, who knows facilitation, and who knows people, can do — and it happens all the time “organically” on all of the online boards we’re so in love with.

Hell, get WordPress, phpBB, or Wikimedia for free — or buy vBulletin for a little money — and put the rest of your budget towards hiring professional Community Managers.

Hell, if it weren’t for Jonathan Trenn on Marketing Conversation, we would be done for on this blog. He’s the glue and he’s the only reason why you are all here.

I love my Twitter friends.  I had a clue what twitter hashtags were based on context, but I wasn’t sure how formalized it is.  Well, I just asked my followers on Twitter and I got replies almost immediately from @afhill, @troyturner, @AnnOhio (Ann hates them). Actually, in addition to the useful content over at Hashtags.org and the Twitter Wiki, my new best friend Andrea Hill actually hooked me up with her blog post about Hash Tags: what’s the deal with… #hashtags on twitter?:

In an effort to make the service more powerful, some conventions are being established. Most people recognize “@username” to be a reference to a specific user on twitter (and their name will be linked to their account). Something else users may see are hashes (#) before words. My first exposure to this lead me to hashtags.org (another similar service is twemes). Hashtags.org is an opt-in service. A twitterer can follow @hashtags, and then may use hashtags.org to track realtime tweets that reference that specific hashtags. I’ve seen people throw hashes in front of half of the words in their tweets, to try to leverage this tracking.

I am still on the fence.  Here’s some advice: if you know that your event or group already has a Twitter account, then use the @ sign, @podcampohio, for example. However, if you’re doing your self-organization spontaneously and via Twitter only — let’s say I decided to append all of my Tweets with #amtrak while I am on the train to NY this morning, for example — then you should probably use a Hashtag.

Finally, if you want your Hashtags to be tracked real-time by the gang at Hashtags.org, you must follow @hashtags for the service to index your tweets. An, if you don’t know what Twitter is, you need to read this Twitter Primer. Oh, and if you should decide to become a Twitterati, then please follow me at @chrisabraham!

(This is a reenactment of what my experience was like)

I just discovered that Ricochet ist tot, according to Boing Boing Gadgets, WiFi News, and TechDirt. Wow, I had both the original Ricochet (the brick) and then the later “Crickochet” (because it was much smaller — shown above) and ran it on my Compaq Aero as well as my Apple Mac Duo 230. It connected via serial cable. I lived and worked in Washington, but also was able to spend a lovely Summer in the cafes of Seattle, Washington as well as San Francisco, because they were two other hot zones — the Ricochet Network, which was based on simple wireless antennas affixed to light posts and other placements — the earliest wireless mesh networks. This is back in 1996 through 1998. Maybe it was earlier, I forget. The devices were powerful, fast — was it 128k or so? — at least faster than 28.8-56, anyway. And very very few people would stop to see what I was up to even though having someone web-browsing online in the mid-90s wasn’t that common. Wow, I am a serious geek. It always makes me wonder how come Wi-Max and other wireless solutions are so rare when Ricochet could do this back in 1996. Check out more over on Wikipedia.

(This is the original Ricochet modem, which we called “the brick” and it is attached to a Psion palm-top which is totally what I did — and I was able to to telnet from that little Psion 3a and Psion 5!)

History

Service began in 1994 in Cupertino, California and was quickly deployed throughout the Santa Clara Valley by 1995, the rest of the San Francisco Bay Area by 1996, and to other cities throughout the end of the 1990′s. By this time, the original network had been upgraded, via firmware improvements, to almost twice its original throughput, and was operating at roughly the speed of a 56 kbit/s dialup modem; in addition, Ricochet introduced a higher-speed (nominally 128 kbit/s, in practice often faster) service in 1999; monthly fees for this service, however, were more than double those for the original service.

At its height, in early 2001, Ricochet service was available in Atlanta, Baltimore, Dallas, Denver, Detroit, Houston, Los Angeles, Minneapolis, New York City and surrounding New Jersey, Philadelphia, Minneapolis-St. Paul, Phoenix, San Diego, San Francisco, Seattle, and Washington, D.C. Over 51,000 subscribers paid for the service. In July 2001, however, Ricochet’s owner, Metricom, abruptly ceased service. The company filed for Chapter 7 bankruptcy in August 2001. Like many companies during the dot-com boom, Metricom had spent more money than it took in and concentrated on a nationwide rollout and massive marketing instead of developing select markets (similar to Webvan).

Technology

The technology, deployed by Metricom Inc., worked as a wireless mesh network: packets were forwarded by small repeaters (typically mounted on streetlamps, for the use of which Metricom negotiated agreements with municipal governments) and might “bounce” among several such units along the path between an end-user’s modem and a wired internet access point; hence the name of the service. The wireless ISP service was an outgrowth of technology Metricom had developed to facilitate remote meter reading for utility companies. It was originally inspired by amateur packet radio, but differed from this technology in many respects: for instance, Ricochet used spread spectrum (FHSS) technology in the low-power “license-free” 900 MHz ISM band of the RF spectrum. In addition to the eavesdropping resistance offered by FHSS, modems offered built-in encryption, but this was not turned on by default.

Throughput was originally advertised as equivalent to, and in practice was often somewhat better than, that of a standard 28.8 kbit/s telephone modem. In addition, Ricochet could be treated as an “always-on” connection (in the sense that, once connected to the network, it could stay connected even when not in use without tying up scarce resources, unlike a dialup connection), much the way broadband is today. It was also marketed for a flat monthly fee (the original Ricochet service was $29.95 a month, less than the cost of dialup plus a second phone line). As a result, a significant number of users in the Ricochet service area adopted it as their primary home Internet connection.

Ricochet’s main draw, however, was that it was wireless; at the time, there were almost no other options for a wireless Internet connection. Cellular phones were not as prevalent as today, and wireless data services such as GPRS had not yet been deployed on US cellular networks. It was possible to use specially adapted dialup modems over cellular connections but this was slow (typically topping out at 9.6 kbit/s), expensive (per-minute charges applied), and often flaky. In contrast, Ricochet was fast, flat-rate, and very reliable.

Equipment

Ricochet equipment can sometimes be found on the surplus and used market. The consumer equipment uses license free 1W 900 MHz FHSS encrypted radio modems which respond to standard Hayes “AT” commands. They include a packet-based mode of operation called “star mode” and it is possible to create a point to point connection or even a small independent network with data speeds greater than 256 kbit/s. Some of the infrastructure equipment used 900 MHz for the link to the consumer and used 2.4 GHz for the backhaul link. (A third option, the licensed 2.3 GHz WCS band, was used only in heavily loaded parts of the network and is seldom mentioned in literature.)

External links

• Cupertino deployment
• 1996 technical article on Ricochet’s operations
• Ricochet hackers’ wiki, technical specifics on the network’s hardware and software

Now that I have moved to Berlin, I get to hear VOA and NPR Worldwide and the European version of BBC Worldwide and I am pretty excited. I can finally hear US propaganda “outside the border” which is fascinating. As part of NPR Worldwide’s broadcast this AM (104.1 FM), I got to hear a show this morning about the history of Public Diplomacy, which I found amazingly interesting. From 1914, I think they said, the US has had a real desire to educate and engage the world, which ended abruptly once we won the cold war. And then it all went to pot, especially since the responsibility of Public Diplomacy has been rolled into the US Department of State. Well, I am all for Public Diplomacy as a strategy that is much more effective than either PR or a propaganda war. One of the most useful past strategies, which is being gutted because of post 9-11 paranoia, was the global encouragement of students to study in the USA. One lad from Egypt spoke of his experience in Washington State at the University of Washington, saying, “I got to experience that most Americans live the American Dream on two parents working two jobs, which is something I would never have known from my experience of the USA from TV from Cairo.” Amazingly interesting. Here’s some more info on Public Dimplomacy via Wikipedia via Memes.org

In international relations, the term public diplomacy is a term coined in the 1960s to describe aspects of international diplomacy other than the interactions between national governments. It has been closely associated with the United States Information Agency, which used the term to define its mission. It was originally a euphemism for purportedly truthful propaganda.

Standard diplomacy might be described as the ways in which government leaders communicate with each other at the highest levels, the elite diplomacy we are all familiar with. Public diplomacy, by contrast – according to the definition at the USC Center on Public Diplomacy – focuses on the ways in which a country (or multi-lateral organization such as the United Nations) communicates with citizens in other societies. A country may be acting deliberately or inadvertently, and through both official and private individuals and institutions. Effective public diplomacy starts from the premise that dialogue, rather than a sales pitch, is often central to achieving the goals of foreign policy: public diplomacy must be seen as a two-way street.

Film, television, music, sports, video games and other social/cultural activities are seen by public diplomacy advocates as enormously important avenues for otherwise diverse citizens to understand each other and integral to the international cultural understanding, which they state is a key goal of modern public diplomacy strategy. It involves not only shaping the message(s) that a country wishes to present abroad, but also analyzing and understanding the ways that the message is interpreted by diverse societies and developing the tools of listening and conversation as well as the tools of persuasion.

One of the most successful initiatives which embodies the principles of effective public diplomacy is the creation by international treaty in the 1950s of the European Coal and Steel Community which later became the European Union. Its original purpose after World War II was to tie the economies of Europe together so much that war would be impossible. Supporters of European integration see it as having achieved both this goal and the extra benefit of catalysing greater international understanding as European countries did more business together and the ties among member states’ citizens increased. Opponents of European integration are leery of a loss of national sovereignty and greater centralization of power.

Public diplomacy as beyond propaganda

After the dissolution of the USIA in 1999, the term has continued to be used within the US government, especially the US Department of State. It has been used most often as the foreign policy equivalent of the term public relations, but embodies a much broader frame than this.

Aside from the use of media like the Voice of America, it also includes other kinds of interaction with the public in other countries. Arranging student exchange programs, hosting seminars, and meeting with foreign business and academic leaders are all considered public diplomacy. Indirect public diplomacy includes the everyday activities of citizens internationally, such as everyday cultural activities and products such as films, tourism, theatre, and internet discussion.

The term public diplomacy clearly originated as a euphemism for propaganda. However, this definition is a somewhat dated definition, as more sensitive practitioners embody an intercultural, ‘learning’ approach to public diplomacy, with an emphasis on dialogue rather than propaganda.

A history of the term “public diplomacy”

Nicholas J. Cull of the USC Center on Public Diplomacy, wrote in his essay “‘Public Diplomacy’ Before Gullion: The Evolution of a Phrase:

The earliest use of the phrase “public diplomacy” to surface is actually not American at all but in a leader piece from The Times in January 1856. It is used merely as a synonym for civility in a piece criticizing the posturing of President Franklin Pierce.

According to publicdiplomacy.org, a website sponsored by the USIA Alumni Association,

The term public diplomacy was first used in 1965 by Edmund Gullion, a career diplomat, in connection with the foundation of the Edward R. Murrow Center at Tufts University‘s The Fletcher School of Law and Diplomacy.

The Murrow Center brochure described public diplomacy as:

the influence of public attitudes on the formation and execution of foreign policies. It encompasses dimensions of international relations beyond traditional diplomacy . . . [including] the cultivation by governments of public opinion in other countries; the interaction of private groups and interests in one country with those of another . . . (and) the transnational flow of information and ideas.

While Gullion and the Murrow Center were the first to use the term public diplomacy, their definition remains contested and controversial. Today, there is no one definition of public diplomacy, there are many definitions (links to other definitions).

The dictionary definition of the word propaganda is “The systematic propagation of a doctrine or cause or of information reflecting the views and interests of those advocating such a doctrine or cause.” Notice that the definition says nothing about whether the material is or is not true; the essence of propaganda is that it is distributed with the intention of supporting a cause. The word literally means “that which ought to be propagated” and originated in the Catholic Church to describe the church agency responsible for evangelising. See the article on propaganda for more detail.

In the United States, however, the word “propaganda” carried and carries the connotation of falsehood. The USIA has always maintained that its agencies, such as the Voice of America, are truthful. In a famous remark, Edward R. Murrow, then director of the USIA, said:

Truth is the best propaganda and lies are the worst. To be persuasive we must be believable; to be believable we must be credible; to be credible we must be truthful. It is as simple as that.

Nevertheless the Smith-Mundt Act of 1948 still prevents the distribution within the United States of official American information which was intended for foreign audiences, for example exempting Voice of America from releasing transcripts in response to FOIA requests.

Broadly speaking, then, until recent times, the term public diplomacy has traditionally been used by those supporting it to mean truthful propaganda. But critics, such as the editors of the National Security Archive at George Washington University, have viewed it in more nefarious terms, as a form of “covert propaganda.” They also report that “the bipartisan report of the Congressional Iran-Contra committees (November 1987, p. 34) found that ‘[i]n fact, “public diplomacy” turned out to mean public relations-lobbying, all at taxpayers’ expense.’”

See also

• Diplomacy Monitor, a tool for tracking Internet-based public diplomacy

References

• Fallows, James (2005) “Success without Victory,” The Atlantic Monthly, 295:1 p. 80 (Evera quotation)

Other relevant articles

• “A Clash of Professional Cultures:The David Kelly Affair” by Biljana Scott (Published in Hannah Slavik (ed.) Intercultural Communication and Diplomacy, DiploFoundation, 2004.)Also see conference slideshow presentation

• “Multiculturalism for the masses: social advertising and public diplomacy post 9/11″ by Biljana Scott (Published in Hannah Slavik (ed.) Intercultural Communication and Diplomacy, DiploFoundation, 2004.)

• “Public Diplomacy” by Pamela H. Smith, Minister-Counselor for Public Affairs, U.S. Embassy, London (Published in “Modern Diplomacy”)

• “Multistakeholder Public Diplomacy of Small and Medium-Sized States: Norway and Canada Compared” by Jozef Bátora (Paper presented to the International Conference on Multistakeholder Diplomacy,Malta, February 11-13, 2005)

External links

• How the World Sees America – Amar Bakshi on Washington Post/Newsweek on Public Diplomacy
• Example of term being used by President George W. Bush in relation to the Middle East – January 19, 2005 The Age
• Public Diplomacy Wiki maintained by the USC Center on Public Diplomacy
• Public Diplomacy (USIAAA)
• Journal of Place Branding and Public Diplomacy
• The Edward R. Murrow Center of Public Diplomacy at The Fletcher School
• Public Diplomacy Research Network

I just posted my latest-and-greatest resume onto Craig’s List: San Francisco, Washington, DC, Seattle, and New York City

Social Media, New Media, Web2.0 Strategy, and New Marketing Expert

Interested in remote projects and contracts. Also interested in Washington-area on-site consulting and contract opportunities

MISSION
My passion is to use my experience and expertise in online community outreach and advocacy to promote and protect client online brands using my years of blogging, SEO, PR, marketing, and CGM professional experience.

PROFILE
I am an expert in online outreach, advocacy and marketing with over 10 years of online experience. My experience focuses on web strategy, including SEO strategy, technology strategy, and online marketing strategy. My skills include:

- Blogger: online outreach, advocacy, conversation, and messaging, blogger relations
- Technologist: expertise in community technologies, blogs, wikis, message boards
- Salesman: entrepreneurial nature with a very strong business network and web of personal relationships
- Marketer: Over three years of online buzz marketing, online buzz marketing, and online word-of-mouth marketing
- Producer: experience in designing and developing hardware and software solutions
- Strategist: design, develop, and implement web strategies and marketing plans to reach online consumers
- Promoter: online brand promotion, virals, organic SEO (search engine optimization), and paid advertising (SEM)
- Protector: online brand protection, defensive SEO, online crisis response, and online brand management
- Teacher: Blogging instructor, guest lecturer, and online teacher since 1996

CLIENTS

- Technology Strategy reports commissioned for Deutsche Telekom
- Web Strategy document commissioned by Diversion Media for Travelistic launch
- Web Strategy document commissioned by Friendster
- Word of Mouth campaign commissioned by HostNuke for EggDisk file storage service
- Online buzz marketing proposal commissioned by Red Bricks Media for their client’s use
- Client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging (Edelman)
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute (API), and Wal-Mart Realty (Edelman)
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts, including Club TomTom, New Media Sense, Extreme Mortman, and others. (NMS)
- Client service work included Sci-Fi Channel (Mad Mad House, Tripping the Rift, Battlestar Galactica), Buena Vista (Hitchhiker’s Guide to the Galaxy), TomTom, Paramount Pictures, Coca-Cola, McDonalds, Disney, Reebok, EA (UXO, Sim-City Online), RCA (American Idol CD), and NBC (Revelations), etc. (NMS)

PROFESSIONAL EXPERIENCE

Founding Partner, Abraham Harrison LLC — 10/2006-Present
- On-site training, briefing, and client pitching as online buzz marketing and SEO expert
- Search Engine Optimization (SEO) expert, focusing on both brand promotion and protection in search
- Online Buzz Marketing, Online Word-of-Mouth Marketing, and Online Viral Marketing expert
- Consulting and guiding PR and Marketing firms in their creation of Online Marketing practices
- Technology Strategy reports commissioned by COMTEG for Deutsche Telekom and T-Online
- Work and expertise partnership collaboration between crayon LLC and Abraham Harrison LLC
- Online buzz marketing proposal commissioned by Red Bricks Media for their client use
- Designed and developed opt-in membership Email and messaging campaigns
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and suppress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Managed online advertising campaigns using Yahoo and Google contextual ads
- Fully-monetized network of blogs and affiliate web sites
- Affiliate keyword marketing and contextual advertising
- Search engine optimization (SEO) and online promotion
- Administration of multiple WordPress, Moveable Type, and Drupal blogs on dedicated server
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.34 install
- Monetization of blogs, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blogs
- Manage Google Apps Premier hosting of Email for Abraham Harrison LLC
- Manage CentOS dedicated server hosting Drupal, WordPress, and Movable Type installations

Sales Representative, Visible Technologies — 1/2007-Present
- Sell and promote TruCast and TruView SEO and online advocacy ASP solutions online and in Washington, DC

Associate, crayon LLC — 3/2007-Present
- Work and expertise partnership collaboration between crayon LLC and Abraham Harrison LLC
- Audited all crayon LLC sites and blogs for SEO, UI, architecture, branding, and marketing strategy

Senior RSS Consultant, Hinchcliffe & Company — 1/2007-Present
- On-site syndication strategist for T. Rowe Price Information Technology (TRPIT)
- Research and development towards deploying a public, consumer-focused RSS product
- Solution included a customized ATOM 1.0 feed supplying daily mutual fund pricing
- Solution included a Google Gadget and a Live.com Microsoft Gadget alternative
- Solution included subscription strategies for Bloglines, Google Personalized Home Page, etc.

Director of Social Media, COMTEG.COM — 12/2006-Present
- Web2.0 strategy analyst for major European telecom company
- Produced case studies on Web2.0, Revver, digg, Google Reader, Google, YouTube, Helio, VOX, Dodgeball, Second Life
- Produced case studies on prediction markets: Inkling Markets, PROTRADE, Blogshares, Washington Stock Exchange (WSX), The simExchange, newsfutures, RealityMarkets, Consensus Point (Foresight Server, Foresight on Demand), NewsFuture (Prediction Trader)
- Produced case studies on online personal and public calendars: Google Calendar, Yahoo! Calendar, AOL Calendar, Apple iCal, Microsoft Live, Upcoming, Eventful,
- Produced case studies on blog and feed search engines: Ask.com, Technorati, Google Blogsearch
- Produced case studies on social networking sites: VOX, YouTube, digg
- Produced detailed studies and corporate recommendations on Web2.0 (web 2.0), RSS, widgetization (widgets, Google Gadgets, desktop gadgets), long tail strategy
- Produced case studies on online address books and online contacts and networks: Plaxo
- Direct engagement and recommendations for web2.0 strategy

Consultant, Travelistic.com, Diversion Media — 8/2006-10/2006
- Web strategy document commissioned by Nicolas Butterworth
- Word-of-Mouth and buzz marketing strategy document and hiring recommendations
- Search engine optimization (SEO) strategy document

Independent Web Strategies Consultant — 8/2006-Present
- On-site training, briefing, and client pitching as online buzz marketing and SEO expert
- Search Engine Optimization (SEO) expert, focusing on both brand promotion and protection in search
- Online Buzz Marketing, Online Word-of-Mouth Marketing, and Online Viral Marketing expert
- Consulting and guiding PR and Marketing firms in their creation of Online Marketing practices
- Web Strategy document commissioned by Nicholas Butterworth and Diversion Media for Travelistic.com launch
- Web Strategy document commissioned by Friendster
- Word of Mouth campaign commissioned by HostNuke for EggDisk file storage service
- Online buzz marketing proposal commissioned by Red Bricks Media for their client use

Senior Account Supervisor, Online Advocacy, Edelman — 5/2006-8/2006
- Client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
- Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
- Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
- Co-produced Exposing the Paid Critics blog for Working Families for Wal-Mart
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute (API), and Wal-Mart Realty
- Designed and developed opt-in membership Email and messaging campaigns

Technology Strategist, New Media Strategies, Inc. — 9/2003-5/2006
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and suppress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts, including Club TomTom, New Media Sense, Extreme Mortman, and others.
- Managed online advertising campaigns using Yahoo and Google contextual ads
- Client service work included Sci-Fi Channel (Mad Mad House, Tripping the Rift, Battlestar Galactica), Buena Vista (Hitchhiker’s Guide to the Galaxy), TomTom, Paramount Pictures, Coca-Cola, McDonalds, Disney, Reebok, EA (UXO, Sim-City Online), RCA (American Idol CD), and NBC (Revelations), etc . . .

Consultant, Blog Production and Strategy, BoldMouth — 8/2006-Present
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.31 install
- Monetization of blog, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blog

Director of Sales, eResources, LLC — 9/2002-9/2003
- Managed sales force and new business for the ITonDemand and the eResources Content Management System products

Senior Web Developer, National Legal Aid & Defender Association — 2/2002 – 9/2002
- Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

Managing Director, beehive North America — 7/2000-2/2002
- President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
- Sold and marketed software Zope application development training and services
- Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

Online Community Builder, Caucus Systems, Inc. — 7/1999-6/2000
- Online community, online conference, and online event facilitator and host
- Linux/Unix system administrator (LAMP SA)

Senior Information Engineer, FCBS — 12/1997-7/1999
- On-site consultant for US Department of Treasury Chief Information Office (CIO)
- Core duties included HTML, scripting (Perl, SSI), programming, graphic design, management, development, and deployment of the CIO Intranet and public website

Teacher, Education for the Arts (EFA), KRESA — 8/1996-6/1998
- High school teacher of the first fully accredited virtual online high school creative writing course for Kalamazoo, MI, Public Schools arts magnet program

Software Engineer, Proxicom, Inc. (Proxima in 1996) — 1/1996-8/1996
- Internet web application developer for the seminal web application company

Technical and Customer Support, Picture Network International (PNI) — 7/1993-8/1995
- Help desk for Industry’s second dial-up online stock photo agency
- Start-up funded and supported by SRA and Tribune Media Company

PROFESSIONAL AFFILIATIONS
Guest Lecturer on History Blogging, History in the Digital Age, American University — 1/31/2007

Guest Speaker, “What is RSS? And How can it change my life?,” AOL University, AOL — 2/8/2007

Blogging Instructor, The Writer’s Center — 2/2006-Present

Blogger, Because the Medium is the Message — 1999-Present

Stock Photographer, Pacific Stock — 1990-Present

Stock Photographer, Corbis — 1990-2004

Guest Lecturer on Public Affairs Blogging, SIPA, Columbia University — 10/15/1005

Emergent Technologies Advisor, Communications Advisory Board, Urban Institute.

Participant Member, Moderator and Speaker, Renaissance Weekends, Renaissance Institute

Partner of Counsel, Haft, Harrison & Wolfson, Inc.

Associate, Howard Rheingold Associates

Founder and Organizer, DC Zope Python User Group (ZPUG)

EDUCATION AND TRAINING
The George Washington University, Washington, DC
- BA, American Literature, Minor Creative Writing, 1993

University of Hawaii, Manoa Campus, Honolulu, HI
- Intensive course work, French, 1992

University of East Anglia, Norwich, UK
- Junior year abroad, English and American Studies (EAS), 1990-1991

So, I have been trying to update my resume and keep it up-to-date. Let me know if there are any embarrassing errors, oversights, or mistakes.

MISSION

My passion is to use my experience and expertise in online community outreach and advocacy to promote and protect client online brands using my years of blogging, SEO, PR, marketing, and CGM professional experience.

PROFILE

I am an expert in online outreach, advocacy and marketing with over 10 years of online experience. My experience focuses on web strategy, including SEO strategy, technology strategy, and online marketing strategy. My skills include:

- Analyst: business intelligence, analysis and synthesis, futurist, case studies, industry predictions
- Blogger: online outreach, advocacy, conversation, and messaging, blogger relations
- Technologist: expertise in community technologies, blogs, wikis, message boards
- Salesman: entrepreneurial nature with a very strong business network and personal relationships
- Marketer: Over three years of online buzz marketing, online buzz marketing, and online word-of-mouth marketing
- Producer: experience in designing and developing hardware and software solutions
- Strategist: design, develop, and implement web strategies and marketing plans to reach online consumers and
- Promoter: online brand promotion, virals, organic SEO (search engine optimization), and paid advertising (SEM)
- Protector: online brand protection, defensive SEO, online crisis response, and online brand management
- Teacher: Blogging instructor, guest lecturer, and online teacher since 1996

PROFESSIONAL EXPERIENCE

Independent Web Strategies Consultant — 8/2006-Present
- On-site training, briefing, and client pitching as online buzz marketing and SEO expert
- Search Engine Optimization (SEO) expert, focusing on both brand promotion and protection in search
- Online Buzz Marketing, Online Word-of-Mouth Marketing, and Online Viral Marketing expert
- Consulting and guiding PR and Marketing firms in their creation of Online Marketing practices
- Web Strategy document commissioned by Diversion Media for Travelistic launch
- Web Strategy document commissioned by Friendster
- Word of Mouth campaign commissioned by HostNuke for EggDisk file storage service
- Online buzz marketing proposal commissioned by Red Bricks Media for their client use

Senior RSS Consultant, Hinchcliffe & Company — 1/2007-Present
- RSS strategy, development, and deployment for fortune 500 financial company
- Web widget and gadget research, development and deployment for Google Personalized Homepage
- Case studies of Google Reader, Google Calendar, Google, Dodgeball, Helio, Revver, Vox, You Tube, digg, Second Life

Consultant, Internet Analyst, Comteg — 12/2006-Present
- Research and analysis of web2.0 business and technology landscape
- Business intelligence and analysis of web2.0 business strategies
- Case studies of Google Reader, Google Calendar, Google, Dodgeball, Helio, Revver, Vox, You Tube, digg, Second Life
- Analysis and synthesis of Google’s overall and future strategy
- web2.0 and the long tail analysis and case studies

Consultant, Blog Production and Strategy, BoldMouth — 8/2006-11/2006
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.31 install
- Monetization of blog, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blog

Senior Account Supervisor, Online Advocacy, Edelman — 5/2006-8/2006
- Client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
- Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
- Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
- Co-produced Exposing the Paid Critics blog for Working Families for Wal-Mart
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute (API), and Wal-Mart Realty
- Designed and developed opt-in membership Email and messaging campaigns

Technology Strategist, New Media Strategies, Inc. — 9/2003-5/2006
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and suppress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts, including Club TomTom, New Media Sense, Extreme Mortman, and others.
- Managed online advertising campaigns using Yahoo and Google contextual ads
- Client service work included Sci-Fi Channel (Mad Mad House, Tripping the Rift, Battlestar Galactica), Buena Vista (Hitchhiker’s Guide to the Galaxy), TomTom, Paramount Pictures, Coca-Cola, McDonalds, Disney, Reebok, EA (UXO, Sim-City Online), RCA (American Idol CD), and NBC (Revelations), etc . . .

Director of Sales, eResources, LLC — 9/2002-9/2003
- Managed sales force and new business for the ITonDemand™ and the eResources Content Management System products

Senior Web Developer, National Legal Aid & Defender Association — 2/2002 – 9/2002
- Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

Managing Director, beehive North America — 7/2000-2/2002
- President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
- Sold and marketed software Zope application development training and services
- Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

Online Community Builder, Caucus Systems, Inc. — 7/1999-6/2000
- Online community, online conference, and online event facilitator and host
- Linux/Unix system administrator (LAMP SA)

Senior Information Engineer, FCBS — 12/1997-7/1999
- On-site consultant for US Department of Treasury Chief Information Office (CIO)
- Core duties included HTML, scripting (Perl, SSI), programming, graphic design, management, development, and deployment of the CIO Intranet and public website

Teacher, Education for the Arts (EFA), KRESA — 11/1996-6/1998
- High school teacher of the first fully accredited virtual online high school creative writing course for Kalamazoo, MI, Public Schools arts magnet program

Software Engineer, Proxicom, Inc. (Proxima in 1996) — 1/1996-8/1996
- Internet web application developer for the seminal web application company
Technical and Customer Support, Picture Network International (PNI) — 7/1993-8/1995
- Help desk for Industry’s second dial-up online stock photo agency
- Start-up funded and supported by SRA and Tribune Media Company

PROFESSIONAL AFFILIATIONS

Blogging Instructor, The Writer’s Center — 2/2006-Present

Blogger, Because the Medium is the Message — 1999-Present

Stock Photographer, Pacific Stock — 1990-Present

Stock Photographer, Corbis — 1990-2004

Guest Lecturer on Public Affairs Blogging, SIPA, Columbia University — 10/15/1005

Emergent Technologies Advisor, Communications Advisory Board, Urban Institute

Participant Member, Moderator and Speaker, Renaissance Weekends, Renaissance Institute

Partner of Counsel, Haft, Harrison & Wolfson, Inc.

Associate, Howard Rheingold Associates

Founder and Organizer, DC Zope Python User Group (ZPUG)

EDUCATION AND TRAINING

The George Washington University, Washington, DC
- BA, American Literature, Minor Creative Writing, 1993

University of Hawaii, Manoa Campus, Honolulu, HI
- Intensive course work, French, 1992

University of East Anglia, Norwich, UK
- Junior year abroad, English and American Studies (EAS), 1990-1991

Street Team Promotion.com offers Online Marketing and Brand Management solutions to bring your influence directly to the people that are buying, or considering buying, your products and services.

They are online everywhere in the world. They are your customers. They surf, they play, they shop, and they chatter. It is viral and the stakes are high.

Street Team Promotion.com offers online outreach to consumers using brand advocacy teams, discussion, messaging, blogger relations and more. We work to help you start and control the buzz or just eliminate the noise. We provide online expertise in community technologies, blogs, wikis and message boards.

We work with clients to develop targeted “word-of-mouth” marketing strategies, as well as tactics used on Usenet, message boards, social networks, and blogs. We work strategically to develop online advocacy programs and outreach campaigns to protect your brand.

The chatter and communication online that is shaping perceptions for many trends and consumer buying habits is at it’s all-time high…and going higher. With online competition looming close by, you cannot afford to let others define your message or your brand.

- Community Outreach
- Blog strategy
- Online Buzz Marketing
- Social Networking
- Youth Marketing

I finished updating my resume this morning. Thanks to Janna, Di, Stephanie, Tiff, and Mark for all of your help.

MISSION
My passion is to use my experience and expertise in online community outreach and advocacy to promote and protect client online brands using my years of blogging, SEO, PR, marketing, and CGM professional experience.

PROFILE
I am an expert in online outreach, advocacy and marketing with over 23 years of online experience. My experience focuses on web strategy, including SEO strategy, technology strategy, and online marketing strategy. My skills include:
- Blogger: online outreach, advocacy, conversation, and messaging, blogger relations
- Technologist: expertise in community technologies, blogs, wikis, message boards
- Producer: experience in designing and developing hardware and software solutions
- Strategist: design, develop, and implement strategies to reach online consumers
- Promoter: online brand promotion, virals, organic SEO (search engine optimization), and paid advertising
- Protector: online brand protection, defensive SEO, online crisis response
- Teacher: Blogging instructor, guest lecturer, and online teacher since 1996

PROFESSIONAL EXPERIENCE
Consultant, Blog Production and Strategy, BoldMouth — 8/2006-12/2006 http://www.blogmouth.com
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.31 install
- Monetization of blog, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blog

Instructor, The Writer’s Center — 2/2006-Present — http://www.writer.org
- Instructional courses on blogging, from introduction to advanced techniques
- Marketing, promotional, and SEO strategies for writers and business people
- www.appliedblogging.org developed to support blogging students

Blogger and Blogging Consultant, Freelance — 1999-Present http://www.chrisabraham.com
- Active blogger since 1999

Stock Photographer, Pacific Stock — 1990-Present http://www.pacificstock.com
- Contract stock photographer

Senior Account Supervisor, Interactive, Online Advocacy, Edelman — 5/2006-8/2006 http://www.edelman.com
- Direct client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
- Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
- Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
- Co-produced “Exposing the Paid Critics” website for Working Families for Wal-Mart
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute, and Wal-Mart Realty
- Designed and developed opt-in membership Email and messaging campaigns

Technology Strategist, New Media Strategies, Inc. — 9/2003-5/2006 http://www.newmediastrategies.net
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and supress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts
- Managed online advertising campaigns using Yahoo and Google contextual ads

Radio Panelist, “Do You Trust the Media,” BBC World Have Your Say — 5/3/2006 http://www.bbc.co.uk/blogs/worldhaveyoursay/2006/05/do_you_trust_the_media_your_co.html
- Radio expert on online media, citizen journalism and citizen generated media (CGM)
- Broadcast worldwide and in the US on NPR

Guest Lecturer, SIPA, Columbia University — 10/15/1005 http://sipa.columbia.edu/
- Lectured on blogging and viral marketing strategies for public affairs
- School of International and Public Affairs

Professional Stock Photographer, Corbis — 1990-2004 http://www.corbis.com
- Contract stock photographer

Director of Sales, eResources, LLC — 9/2002-9/2003 http://www.eresources.com
- Managed sales force and new business for the ITonDemand™ and the eResources Content Management System products

Senior Web Developer, National Legal Aid & Defender Association — 2/2002 – 9/2002 http://www.nlada.org
- Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

Managing Director, beehive North America — 7/2000 – 2/2002
- President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
- Sold and marketed software Zope application development training and services
- Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

Online Community Builder, Caucus Systems, Inc. — 7/1999 – 6/2000 http://www.caucus.com
- Online community, online conference, and online event facilitator and host
- Linux/Unix system administrator (LAMP SA)

Senior Information Engineer, FCBS — 12/1997 – 7/1999 http://www.fcbs.com
- On-site consultant for US Department of Treasury Chief Information Office (CIO)
- Core duties included HTML, scripting (Perl, SSI), programming, graphic design, management, development, and deployment of the CIO Intranet and public website

Teacher, Education for the Arts (EFA), KRESA — 8/1996-6/1998 http://www.kresa.org/
- High school teacher of the first fully accredited virtual online high school creative writing course for Kalamazoo, MI, Public Schools arts magnet program
Software Engineer, Proxicom, Inc. (Proxima in 1996) — 1/1996-8/1996
- Internet web application developer for the seminal web application company
Technical and Customer Support, Picture Network International (PNI) — 7/1993-8/1995
- Help desk for Industry’s second dial-up online stock photo agency
- Start-up funded and supported by SRA and Tribune Media Company

PROFESSIONAL AFFILIATIONS
Emergent Technologies Advisor, Communications Advisory Board, Urban Institute. http://www.urban.org

Participant Member, Moderator and Speaker, Renaissance Weekends, Renaissance Institute http://www.renaissanceweekend.org

Partner of Counsel, Haft, Harrison & Wolfson, Inc.

Associate, Howard Rheingold Associates http://www.rheingold.com/Associates/team.html

Founder and Organizer, DC Zope Python User Group (ZPUG) http://www.zpug.org

EDUCATION AND TRAINING
The George Washington University, Washington, DC http://www.gwu.edu
- BA, American Literature, Minor Creative Writing, 1993

University of Hawaii, Manoa Campus, Honolulu, HI http://www.hawaii.edu
- Intensive course work, French, 1992

University of East Anglia, Norwich, UK http://www.uea.ac.uk
- Junior year abroad, English and American Studies (EAS), 1990-1991

There are a lot of different topics to explore on this blog…

ATOM, Activism, Administration, Administrative, Advertising, Aggregation, Altruism, Amanda Congdon, Amazon Associates, America, American Idol, Angel, Announcements, Apartment Keepers, Apple iPod, Applications, Art, Attraction, Automobiles, Avian Bird Flu

I hope that the following article is a good first step towards deciding if blogging is the best investment of your time, energy, resources, and message.

I have been participating in online virtual communities since I bought my first 300 baud modem back in 1983 and logged into my first Honolulu BBS. In the last 22-years, I have been a member of many different virtual communities, including discussion forums, USENET newsgroups, Wikis, and of course blogs. There are some important things to consider before you decide to use blogging — or any sort of online communication — as a way to convey your company’s brand and message.

Effective PR Blogging

How to develop an effective public relations (PR) blog strategy for your company or organization.

For-profit companies and the modern incarnation of the traditional University have a lot in common. Universities have been using viral, buzz, and word-of-mouth marketing for years: their students, their professors, and especially their alumni networks. It is little wonder why MIT and Yale offer future Presidents lifetime free email addresses in the form of alum.mit.edu, and aya.yale.edu — because when smart people share valuable information, people want to know where that person went and where that person works.

It is very likely that your business can benefit in a similar fashion by setting the best and brightest in your company free to create goodwill for your firm and spread your name in the community. If properly utilized, these ambassadors can have a significant impact on the image and standing of your company, so they should be carefully chosen, loyal, invested team players. At present, the best tool for this job is the weblog, better known as “blogs”. In the article below, I will try to give an overview of the use and impact of blogs, and to provide a history and contextualization of blogs, so you can better decide if and how you would like to implement this powerful tool.

Years ago, I served as Managing Director of beehive North America, a software company that developed web applications using a Python-based programming platform called Zope. In order to see where interest lay, I started the Zope Python User Group (ZPUG) and a personal blog that featured my day-to-day while also being the only place where photos, information, and meeting minutes for the User Group could be found. I quickly realized that it is possible to shamelessly promote yourself, your wares, your company, and your services if you are perceived as giving way more than you get.

In my case, I used my personal blog to cover monthly ZPUG meetings, how my travels to Germany to visit my parent company went, and how cool it was to train Zope to the gang at Pfizer, Johns Hopkins, and the Nature Conservancy. I talked about working on new e-Books and developing new components for our Enterprise-level content management suite of applications that we were developing for major Berlin banks.

Since it wasn’t a corporate blog proper and served as my personal home page, I could easily discuss everything that was happening to me, including recipes, pet stories, travel experiences, and lots and lots of work. Since I spent over half my waking hours working, I spent a lot of time blogging about beehive NA, its parent company beehive GmbH, ZPUG, and Zope and Python in general. And since the software is Open Source and constantly evolving and maturing, my blog became a valuable resource to find more Zope answers, Zope help, Zope information, Zope training, and Zope developers. And that trainer and that developer would usually be beehive NA or beehive GmbH.

Like I said before, Universities have been doing this kind of viral and buzz marketing for centuries. And since Universities openly and readily share their scholarship, no matter how shameless the pomp of their titles, they and their hallowed Academies most certainly offer back much more than they are perceived as taking. And yet they are not paupers. Universities control endowments in the billions of dollars and command princely sums for the privilege of study. This is a shrewd business in which prestige, altruism, collaboration, brain trust, and purity of thought result in a self-promotional carte blanche that only finds its equal in organized religion. There is nothing even close in the commercial world.

Most of the early tech companies and early adopters of the Internet circa 1992 were former academics. The first thing these academics did when they moved from the Ivory Tower to a suite of offices was to get back into the USENET newsgroups they frequented during their research days. In truth the only notable difference in their discourse was in the signature file at the end of every posting. Instead of an .EDU address, the posters transitioned their emails to .COM. These were the pre-SPAM days when it was okay to have your plain text email address in a public posting. Everybody had their real email in their revealing signature at the bottom of every posting. This signature said a lot about you. It lent legitimacy to your words and allowed you to be the expert. If your media.mit.edu email address worked, then you were in fact who you said you were.

There isn’t a better form of word of mouth marketing than having the name of your company associated with brilliance. Universities have known this for years and it has become institutionalized in the axiom, publish or perish. Whether a professional journal, a conference, academic paper, the essay, or in postings on USENET, the reputation of an academic and the academy can hinge on the prestige associated with good PR. And in the academic environment, content is king.

USENET used to be exclusive and it wasn’t until well into the 90s when gateways opened up to AOL and other ISPs to USENET, followed closely by spammer, spiders, and bots. Forced into exile by bozos, baiters, flamers, and newbies, USENET became Balkanized. A brain drain into more exclusive communities ensued. One of the earliest homes for the alpha male techie was Slashdot, which launched in 1997 and is a prototype for the modern blog with Dave Winer’s Scripting News being one of the earliest. Both of these sites were highly technical with strong academic influences.

Until 1999, one might find some important vestige of USENET in a personal web site or in a Frequently Asked Question (FAQ) but these were publications and not open for debate and collaboration in the same culture of open sharing found in the Newsgroups. In the late 90s, web logging (blogging) became a viable option for savvy users and early adopters. Blogs allowed easy daily postings and associated threaded discussions and XML-based Really Simple Syndication (RSS).

Blogging articles – whether personal, technical, or professional – with the ability to accept reader comments and be able to track visitors has become a major force in the media in the last few years, arguably influencing the 2004 U.S. Presidential election. Not only were people interesting in learning what other people were thinking real time, but people were eager to talk back and get involved in dynamic debates over issues as they happened.

RSS has become very simple and widely adopted in recent years. The reading of online content via RSS client software allows online readers to dispense with their Favorites and Bookmarks and read online news, journalism, journaling, papers, search engines, and magazines in the same way we now read email.

Most consumers ignore corporate sites as sales pitch and propaganda. Not so if you allow your employees to speak for you. Talk not only about the cool new project and hot new services, but everything else. If you hire smart, if you trust your employees, if you walk the talk, then there is nothing to worry about. And people really enjoy listening to employees discuss their day-to-day. Consumers want to know your company’s eye color and they only way they’ll find out is by getting to your you through your employees.

It is similar to visiting campus before applying to college. You want to stop a couple students (or talk to a couple alumni) and ask them about their experience. People love gossip and people adore getting the inside scoop because everybody likes dirty laundry and everybody loves being let in on a secret. What this comes down to is that people demand to be entertained and nothing gives back more than feeling like an insider.

If I were to recommend blog-building to a .COM enterprise, it would have to be at this level: invite your brightest to blog just outside the umbrella of the company with your blessing. There are some important ground rules: the employee needs to feel comfortable and not micromanaged otherwise the blog will not be perceived as honest. People can tell when their being duped; additionally, it is essential that there is trust there on both sides; finally, it is important to find the employee who really wants to do this, otherwise the blog will fall to disrepair.

It takes such a leap of faith to convince the corporate lawyers to loosen their grip on blogging employees. And, as the number of bloggers who get canned by their employer for blogging, increases, people are going to become more covert about it. They go underground. They are blogging already anyway. Why not allow them to blog fully, blog freely, and share with the rest of the world the proud fact they spend half of all their waking hours working for you, your company, and fulfilling your vision?

©2004 Christopher James Abraham