I just returned from guest lecturing for Chris Boesen at American University’s School of Communication’s Public Communication department. The class was full of seniors who aspire to join the PR workforce.  I didn’t talk gloom or doom because I told them a secret.  I told all of the fresh-faced smarties the secret that will make them competitive if they’re smart: become social media producers instead of being just social media consumers: start blogging yourself into Edelman, Ogilvy, Burson, Ketchum, Fleishman, and Qorvis.

So, hopefully they’ll write themselves right into an entry-level position in 9 months when they all graduate — if they’re smart (and they seemed like they were — a bunch of them already blogged and Twittered, some of them on their own and some of them because of a class — who cares how!).  I also told them that I would be happy to help them in any way they can now and in the future — with one condition: they they send me the link to their blog.  If they can provide me with a link to a blog that is about digital PR, new PR, PR, communications, marketing, or social media, I am at their service.  Otherwise, fuck ‘em! (it’s for their own good).

So, if you want to learn more about my experience guest lecturing around Washington, check out Chelsea Reviews My Comm350 Guest Lecture. I will plan on blogging about my experience at American University again; however, I am going to first see if anyone there has has much chutzpah as the lovely Miss Chelsea Clark did over at UMD.

Is it sort of like a Schrödinger’s cat situation: if Chris Boesen’s students reach out to me via a blog post, a tweet, via email, or via phone, I will follow-up with a very positive and adoring post (a total of two for American) but if it ends up being a dud (sorry Chris), then I will have to be more lukewarm in my follow-up review.

Oh, and if you’re curious as to what I went on about for 90-minutes, you can page through the below presentation at your leisure:

Jonathan Trenn popped this insightful article about Yelp over on Marketing Conversation, The contorversy about Yelp (and be sure to check out David Gelles’ article on a similar topic over at the Financial Times, Yelp rejects claims of extortion):

Ah, controversy.

Now, it’s with Yelp, the mega online review site.  On Wednesday, the East Bay Express, an alternative newspaper that covers Alameda and Contra Costa counties in California, published a very provocative article , “Yelp and the business of extortion 2.0″ on the sales operations and tactics of Yelp.  The paper made some very pointed accusations, some of them seemingly legitimate while others sounding too nebulous.  They state that Yelp is both maniupulating the placements of restaurants reviews as sales tools and then using scare tactics to then solicit advertising sales from these same restaurants.

The accusations are alarming but, because I think the article was poorly presented, it’s left me thinking that Yelp perhaps had a major sales problem in one office as opposed to a company wide sleaze factor policy.

Yelp’s initial response, written on the company blog by CEO Jeremy Stoppleman is inept and insufficient.  He’s likely satisfied that his blog posts are enough…and it may appear to be just that for the time being…but controversies such as this, be they true or just speculation, have a way of undermining a company’s integrity in a hurry.  Especially a site that 1)  is about user generated online reviews, and 2) has trust as a hallmark of its standing.

Oddly, the Yelp blog doesn’t allow comments.  That’s not a good idea…especially for a site that’s about online reviews and citizen participation.

Here’s the gist of the article.  Writer Kathleen Richards talked to “dozens” of business owners over the “past several months” and found that six of them said that Yelp sales reps promised to remove or move bad reviews if the business chose to advertise.  And these businesses would often get sales calls from Yelp reps soon after they mysteriously started getting a rash of negative reviews.  The theory here is that Yelp employees would start to or enlist others to write negative reviews on a company, those reviews would then appear at the top of a company’s page, and the company would get a phone call from a rep looking for an advertising by so those reviews can “go away”…usually to the tune of $300 a month.

For those that declined, positive reviews seemed to begin to disappear.  For those that did manage to buy, negative ones began disappearing.

This is pretty damning stuff.  If true, it shows a coordinted effort between people in sales those on the back end tech team.  It made some establishments feel as if Yelp was acting as if it was the “mafia” in that Yelp was threatening establishments to pay (advertise) in order to not be damaged.  That’s called “protection money” in organized crime.

But as I red between the lines I ended up scratching my head.   Over several months, after talking to “dozens” of businesses, Richards found six restaurants that felt that either they were being offered a quid-pro-qo for advertising to reduce or eliminate bad reviews; or some felt that this extended to manipulative threats of the placement of poor reviews and the elimination of postive reviews.

“Dozens.  “What does that mean?  36?  60?  84?  How did Richards find these restaurants?  Did she talk to one and then ask the owner/manager if he or she knew of any others that had similar stories?  Both questions are important.   The first because it leads to how widespread the problem actually is in the Bay Area and the second, because if there is a lack or randomness to all this, then the sample restaurants are self selected by the reporter.

The article relies on the how some of the restaurant owners “feel”.  These feelings may be completely legitimate.  But it is hard to counter a “feelings”e of another is the one with the feelings remain anonymous.  I fully believe in using anonymous sources, but there should be greater evidence used.  That is, if one is trying to prove that this is a consistent sales tactic used by the company as a whole.

And speaking of as a whole.  This article seems to be focusing soley on the East Bay restaurant seen.  True, it is an East Bay pub, but the article is written as if it is a widespread problem and the issue here is “the business of extortion”.  It fully damns the Yelp based on a small sample of local business’ feelings.

Stoppleman has since written a few more blog posts, but he could use a change of attitude.  There’s been enough discussion on the net about this article denigrating Yelp.  Hundreds of tweets on Twitter, negative mentions on Technorati, and articles in substantial online pubs.

The reason why I say that Stoppleman could use a change of attitude is because he’s treating all of this as an illegitimate attack.  The accusations, regardless of their veracity, at least sound reasonable.  And his defensiveness doesn’t really address the issue.

He does have on post that does work, at bit, in my opinion.  “Nine Myths About Yelp” is designed to negate what he feels are falsehoods.  The most important one he lists is #3 (it should be #1, but he doesn’t seem to realize it).  It is stated here:

Myth #3: Yelp salespeople manipulate reviews for prospective advertisers (for example, offers to remove a negative review if a new client signs up, or a threat to remove positive reviews if the business owner does not choose to advertise with Yelp)

Reality: We have every reason to trust the smart, hard-working and ethical salespeople who work at Yelp.  Beyond this, to avoid even an appearance of impropriety, we’ve taken several steps to ensure no member of our team is tempted to game the system.  Specifically:
1. Yelp salespeople do not have access to the system that deletes reviews; only a few members of Yelp engineering and user support team have this access, and they literally work on different floors within the office.
2. Every Yelp salesperson signs an agreement that s/he will not write reviews of any business while employed by Yelp.  We trust our teammates in sales to live up to this commitment.  We also have several monitoring systems in place to ensure nobody (accidentally or otherwise) crosses this line.
3. Through our vigilance, we once did find a salesperson who encouraged a friend to write a positive review for a prospective client (that the friend had actually patronized). The salesperson’s role at Yelp ended that day.
4. When a new advertiser signs up with Yelp, the relationship is handed off to an Account Manager.  The Account Manager then takes the client through a 30 minute phone training session — and confirms that reviews have nothing to do with advertising.
5. After the training call, the Account Manager sends a follow up survey that asks each client how much s/he agrees with the following statement: “I understand that Reviews are completely separate from the Yelp Ad Program, and that there is an automated filter that may suppress some of my reviews whether or not I am a client.”  Any client who does not click “Completely Agree” in this case gets yet another follow-up call for clarification.

Myth #4: Yelp removes positive reviews from businesses its staff does not like, or from businesses that do not pay for advertising

Reality: A review you may have seen on Yelp previously is no longer there; this happens.  The review in question may have “disappeared” for one of three reasons:
1. The review may have been suppressed by Yelp’s automated Review Filter, which is always out there looking for suspicious reviewing activity (like those anonymous rants and raves you see on other sites).
2. The writer may have removed her own review; she has the right to do that at any time
3. Another user believed the review violated Yelp’s Review Guidelines and sent it to our customer service team for review. The customer service team agreed, then manually removed the review.

Both our customer service team and the Review Filter work exactly the same way for advertisers as they do for non-advertisers.

This is how he should have addressed the issue at the very beginning.  Blown opportunity and his company has suffered and will continue to suffer as a result.  And he has to go beyond stating that the sales people and the tech people with access to placement of reviews work on different floors.

My guess is what happened is that a few sales reps in that particular office would scour the reviews on Yelp, and when they found some recent newly written negative ones, they then picked up the phone and made a sales call, offering the package that places a selected postive review on top – one that is visibly marked as being sponsored.  Some pitches probably went far beyond this…saying that they could make the negative one “disappear”.  Sales people will say sleazy things.  Stoppleman should understand this and not discount this.  He should then conduct some sort of internal audit that would show the public that he is trying to address the problem and root it out if it exists.  Retrain.  Resolve.

Now is it possible that some sales types had relationships with the tech people.  Absolutely.  Different floors – HA!  So the problem may have been more than a poorly written article.  Yelp needs to look into that because, as Yelp knows, online reputations matter.

And to Jeremy Stoppleman…you should allow people to comment on your blog posts.

Fresh Air Fund not only needs host families, donations, and children every year, FAF also needs camp counselors to staff the summer camps every year. The Fresh Air Fund and Abraham Harrison LLC reached out and over 120 bloggers and Twitterers responded to the call.  We thank you all very much and we appreciate all of your hard work on Fresh Air Fund’s behalf!  Much obliged!

1. Fresh Air Fund Looking for Help via Three Rivers Episcopal
2. Hiring Camp Counselors for This Summer! via The Abraham & Harrison Blogger blog
3. Fresh Air Fund via All Said and Done
4. Fresh Air Fund via Reflective Ponderings
5. banner via Spectrum, Apex College
6. Now Hiring: Fresh Air Fund Summer Camp Staff via Assertagirl
7. Old-School Fun via Half the Sins of Mankind
8. Fresh Air Fund Looking for Summer ’09 Counselors via Best View in Brooklyn
9. Wednesday, February 11, 2009 via Ghana for a While
10. Fresh Air Fund, Non Profit, Now Accepting Applications from Gen Y for Summer Jobs via The Orrell Group
11. Fresh Air Fund Needs Counselors for Summer 2009! via Chris Abraham
12. The Fresh Air Fund via Brilliance or Madness
13. Hiring Camp Counselors for This Summer! via Chris Abraham Social Media PR & Blogging Expert
14. Hiring For Camp Counselor Jobs via Chris Abraham’s Weblog
15. The Fresh Air Fund! via Around the World in beautiful Shoes
16. the fresh air fund JOBS via Around the World in beautiful Shoes
17. Information via Because I’m Cool Like That…
18. Fresh Air Fund Now Accepting Applications for Counselors via Danny Fisher
19. Fresh Air Fund via Chen Chow
20. Hiring Camp Counselors for This Summer! via April 24th Blogging Basics
21. Hiring Camp Counselors for This Summer via My Blog
22. Hiring Camp Counselors for This Summer! via Chris Abraham
23. Hiring Camp Counselors for This Summer via Chris Abraham Ceci N’est Pas Un Blog
24. Help inner-city kids enjoy a summer vacation via Christifideles
25. Fresh Air Fund and saying no to buracracy via My Time in Cape Verde with Peace Corps
26. Hiring Camp Counselors for This Summer! via Official Colexica Blog
27. The Fresh Air Fund Needs Counselors for the Summer of ’09 via Make it Happen
28. Senator John Cornyn;Texas’ Embarrasment! via Dicky’s Doodles &Scribbles
29. Michael Steele; The Putney Swope Of The GOP via Dicky’s Doodles &Scribbles
30. From the Mailbag: Fresh Air Fund Needs Counselors for Summer 2009! via Epluribus Media
31. Rethinking Fresh Air via Rethinking Life
32. The Fresh Air Fund: Needs Counselors for the Summer of ’09! via Faithful Progressive
33. Your Money: The Fresh Air Fund via Cute, Cuddly, and Cannibalistic
34. Hiring Camp Counselors for This Summer! via Fresh Air Fund
35. Hiring Camp Counselors for the Summer via Fresh Air Fund Blog
36. Do Something Good: The Fresh Air Fund via Gingerbread Latte: The E! True Hollywood Story
37. 2009: THE FRESH AIR FUND: VOLUNTEERS NEEDED via Tom Glover’s Hamilton Scrapbook
38. 2/4/09 PRESS RELEASE: Fresh Air Fund via Greenwich Roundup: This Just In ……
39. From Ashton Kutcher to Soup: Super Bowl Giving via Have Fun Do Good
40. Fresh Air Fund via The Common Room
41. Fresh Air via The Hosanna Road
42. Link via Whole
43. Fresh Air Fund via Rickety Contrivances of Doing Good
44. Wednesday, February 11, 2009 via In the Direction of my Daydreams
45. The Fresh Air Fund via About.com Internships
46. A Peal via Jakartass
47. Wednesday, February 4, 2009 via Happy at HFC
48. The Fresh Air Fund Needs Counselors via Jewels of My Heart
49. The Fresh Air Fund via Following My Heart
50. THE FRESH AIR FUND 2009 via Whykay’s Happenings
51. Fresh Air Fund via Keokuk Radio News Blog
52. Kill Jill Turns One! :D via Kill Jill Goes to College
53. Volunteering= Good for the Soul via La Petite Fashionista
54. The Fresh Air Fund Wants You! via I Say Hella
55. Hiring Camp Counselors for This Summer! via Memes.org
56. Looking For A Summer Job? Give Back! via Micah Jesse Blog
57. via Mind Warriors
58. Fresh Air Fund Needs Counselors for Summer 2009! via Blah Blah Babycakes
59. Fresh Air Fund via Money Amulet
60. Philanthropy: The Fresh Air Fund via Movable Hype
61. The Fresh Air Fund via Beyond the Clouds
62. Fresh Air via Neringa’s Corner
63. The Hot Club of San Francisco takes audience to a simpler time via Ocolly.com
64. Make a difference this summer: leave home via Our pdx Network
65. Monday Afternoon Dept of Failures & Such via Page One
66. Long overdue… via Fijate que…Life of an El Salvador RPCV
67. My Favorite Links via Peace Corps Diary: Botswana 2008
68. Link via Pine Ridge Reflections
69. Fresh Air Fund Needs Counselors: Summer’09 via Pro Equestrian World Edition
70. Fresh Air Fund Needs Counselors: Summer’09 via REVISTA PROEQUESTRIAN ROMANIA
71. Get a Job! The Fresh Air Fund via Punk Rock
72. Fresh Air Fund Looking for Counselors via Ned Resnikoff
73. Hot fun in the city… via RoadTurn: Reflections on Life
74. Hiring Camp Counselors for This Summer! via The Russell Pike Blog
75. Banner via Salamu Kenya!
76. FRESH AIR FUND COUNSELORS via Samotalis
77. Make a Difference – Support the Fresh Air Fund! via In The South, We’re Not Crazy…We’re Eccentric!
78. The Fresh Air Fund via Shamazing
79. Hiring Camp Counselors for This Summer! via SMNR Social Media News Room
80. Wanted: Counselors who enjoy Fresh Air via Star City Harbinger
81. FYI – summer camp counselors needed via Steph in Burkina Faso
82. Volunteer as a Fresh Air Fund Counselor via System 13
83. Banner via Tangocherie
84. Link via Livin’ la Vida Loca: Peace Corps DR!
85. Sure, I’ll Support Your Camp, As Long As It Isn’t Jesus Camp via The Political Blog For Cynical Millennials
86. “Fresh Air” for Children via The Buddha Diaries
87. LINK via Third Mom
88. Fresh Air Fund is looking for a few good counselors via Left of Centre
89. Tweet via Blog Business World
90. Who says there are no jobs? Get a summer one! With Fresh Air Fund. http://tinyurl.com/6qkwwp via Young Manhattanite
91. Tweet via Lindsey Pollak
92. Tweet via Thoughts from Meggie Poo
93. Tweet via Deb’s Search and Rescue Stories
94. Fresh Air Fund Job Opportunities via Volunteer Boston: Get On Your Feet
95. Fresh Air Fund via Winny & B
96. Fresh Air Fund Camp Counselor Opportunities via Boarding School Blog
97. The Fresh Air Fund via Novel Inspiration
98. Camp Out & Change Lives! via Bare Essentials
99. The Fresh Air Fund needs Summer Counselors via Blogging for Business
100. banner via Bloody Brilliant
101. Counselors for 09 Summer Camps Required via Cop Recruiter
102. Change a Young Life this Summer via Everyday Giving Blog
103. The Fresh Air up There via Laura in Botswana
104. HIRING CAMP COUNSELORS FOR THE SUMMER! via Peter Geisheker’s Small Business Marketing Blog
105. For the kids… via Golfgal
106. Banner via Gotham Unleashed
107. Fresh Air Fund Is Hiring Counselors via Granby 01033
108. banner via Jewish Donor Blog
109. Doesn’t Everyone Deserve a Breath of Fresh Air? via Mamanista
110. The Fresh Air Fund is Looking for Camp Counselors via Math Me Thinks
111. So…what are YOU doing this summer? Here’s an idea…that pays! via The Online Degree Dorm Room
112. Fresh Air Fund Needs Camp Counselors via Outskirts:Life and Times in Charlottesville
113. General Discussion Message Board via Ram Nation
114. THE FRESH AIR FUND IS SEEKING COUNSELORS FOR THE SUMMER OF ’09 via Republica Update
115. Summer jobs with Fresh Air Fund (now accepting applications) via Secrets of The Job Hunt
116. Fresh Air Fund Counsellors via Servant of Chaos
117. A Breath of Fresh Air via TMT
118. Fresh Air Fund Needs Camp Counselors via The Diva Network
119. The World Needs Camp Counselors via Thoughts from Meggie Poo
120. SUMMER OPPORTUNITY: FRESH AIR FUND via Writing on the Mall
121. Hiring Camp Counselors for This Summer! via The Xyience Diet Resource
122. Fresh Air Fund via Yoga and Judaism Center
123. Fresh Air Fund Needs Counselors for Summer 2009! via Young Manhattanite

BL and I adore eachother so I was very excited to receive an email from her last night with a link to her latest article on Business Week, Using social media to market your business is a good idea. Just don’t plan on getting your whiz-kid nephew to do it for free — check it out and check BL out over on her blog, What’s Next Blog. Oh, and when BL asks “how many of them have actually created a successful campaign for clients using social media tools? I bet you’d be hard-pressed to find half a dozen with real track records,” I can proudly state that Abraham Harrison LLC has the expertise, the experience, and the track record to boot!  Anyway, here’s the article:

Debunking Six Social Media Myths

For companies, resistance to social media is futile. Millions of people are creating content for the social Web. Your competitors are already there. Your customers have been there for a long time. If your business isn’t putting itself out there, it ought to be.

But before you take the plunge, bear in mind the many myths that surround social media.

1. Social media is cheap, if not free. Yes, many of the tools that can be employed in social media marketing are free to use. These include Google’s (GOOG) video-sharing site YouTube, Yahoo’s (YHOO) photo-sharing site Flickr, the social-network building tool Ning, and content aggregators such as Digg and eBay’s (EBAY) StumbleUpon. Free blogging tools abound too; among them are WordPress, Twitter, and FriendFeed.

However, integrating these tools into a corporate marketing program requires skill, time, and money. The budget for an effective social media marketing campaign begins at $50,000 for two to three months. I’m sure companies have spent less, and I know they’ve spent more.

Building a site that incorporates interactivity, allows user-generated content, and perhaps also includes e-commerce doesn’t come cheap from anyone who knows what they are doing. Even taking free software like WordPress and making it function as an effective interactive site, incorporating e-commerce, creating style sheets that integrate with the company’s branding, takes more than time. That takes skill, experience, and money.

As a rule, a $50,000 to $100,000 budget can cover the creation of a simple multimedia microsite that becomes the center of an online community. Add in some widgets to help distribute the content and form a credible group on Flickr, Twitter, or Facebook and other networking groups to enhance the community aspect of the campaign. Complex functions add to programming and design costs.

A high-yield, highly targeted blog advertising campaign to kick off and support the program will cost an additional $25,000 to $100,000 a month. Advertising through Google’s AdWords, e-mail support, co-registration, and other tools that drive traffic would be additional costs.

2. Anyone can do it. A surfeit of whiz kids and more experienced marketers are claiming to be social media experts and even social media gurus. Search the bios of Robert Scoble’s 56,838 Twitter followers using Tweepsearch (www.tweepsearch.com), an index of the bios of Twitter users, and you’ll find:

• 4,273 Internet marketers
• 1,652 social media marketers
• 513 social media consultants
• 272 social media strategists
• 180 social media experts
• 98 social media gurus
• 58 Internet marketing gurus

How many of them have actually created a successful campaign for clients using social media tools? I bet you’d be hard-pressed to find half a dozen with real track records.

A successful social media campaign integrates social media into the many elements of marketing, including advertising, digital, and PR. Opinion and theory are no match for experience, and the best social media marketers now have more than 10 years of experience incorporating interactivity, blogs, forums, user-generated content, and contests into online marketing.

Video contests by companies hoping for viral buzz and Google juice are as plentiful as mosquitoes on a humid summer night. But, like their insect counterparts, most video contests suck.

It’s the rare video contest that gets as many as 2,000 entries. Many, like Denny’s (DENM) recent disastrous effort, get fewer than 10 entries. Apparently, 48 Denny’s breakfasts over four years wasn’t a big motivator.

3. You can make a big splash in a short time. Sure, sometimes a social media campaign can produce substantial and measurable results quickly.

Social media is great if you’re already a star, but that doesn’t happen overnight. Amid the recent launch of my T-shirt design business, Pawfun.com, I have relied heavily on my 4,000-plus Twitter followers and 120,000 readers of my What’s Next Blog, which I’ve updated as often as five times a day since 2003. Because that network already exists, with not one dollar spent on advertising, we were able to generate more traffic in our first three days than some major companies get after years online.

ZapposChief Executive Tony Hsieh, whose company has millions of customers who are evangelists for the great service that built the brand, quickly became a Twitter star, with more than 32,000 followers. When Dell (DELL), JetBlue Airways (JBLU), the Chicago Bulls, and other love-’em-or-hate-’em brands joined Twitter, they immediately developed huge followings.

Tweets can be used to drive traffic to articles, Web sites, contests, videos, and so on—if people already care about your brand, or if you have a truly original idea that people will want to share with their followers.

One recent example of a Twitter-generated success is Savvy Auntie, a community for aunts, godmothers, and “other women who love kids” that was launched six months ago by Melanie Notkin. She has counted on Twitter to drive traffic, help her find suppliers, products, and even investors. She developed a Twitter following before launching her business, then tapped into it for help when she launched.

4. You can do it all in-house. Wrong! You need strategy, contacts, tools, and experience—a combination not generally found in in-house teams, who often reinvent the wheel or use the wrong tools.

It is rare indeed to find an in-house team that can not only conceive and execute a social media campaign but also drive traffic to it with effective e-mail segmentation, search optimization, blogger outreach, blog advertising, Google ads, and more.

5. If you do something great, people will find it. Quite simply, that never was true. Until you can drive traffic to your social media effort, you’ve got a tree falling in the forest, heard only by those standing nearby. A great number of tools can drive traffic, including StumbleUpon, Digg, and Twitter, but nothing works better than word of mouse—one friend telling another, “Hey look at this!”

6. You can’t measure social media marketing results. You can use a variety of methods, including mentions on blogs and in media; comments on the content; real-time blog advertising results, and click-throughs to your company Web site. You can get very precise statistics from a variety of sites, including Google Trends, Twitter search, Google Analytics, BackType, and Compete.

The tools are there. The gurus who know how to use and interpret them—not so much.

Ochman, president of Whatsnextonline.com, has been creating new media marketing and online brand strategy since 1995 for companies including IBM, Ford, McGraw-Hill, Budget Car Rental, Stacksandstacks.com, and American Greetings. She tracks online marketing trends and campaigns in What’s Next Blog.

Bloody great, best-in-breed, article about online PR and marketing ethics by my buddy David Gelles of the Financial Times — he is surely a golden child and new media journalist rock star… be sure to put this article in front of your boss, whether you are a PR flack or are a corporate stooge — I think this article is actually going to be printed into the pink pages of the FT on Thursday, February 12 — go pick it up and hand it to the members of the C-suite, Blogs that spin a web of deception:

A web of deception By David Gelles

An overenthusiastic em­ployee from the computer supplies maker Belkin posted an offer online last month – $0.65 for anyone willing to write a positive review of Belkin products on Amazon.com. Several people took up the offer, producing gushing appraisals of Belkin products they had never used.

After a blogger exposed the scam, news organisations jumped on the story. The offer was removed and Belkin’s president weighed in with an apology.

The incident was a public relations disaster for Belkin. It was also a prime example of “Astroturfing”, the unsavoury marketing practice of generating fake grassroots enthusiasm for a product.

Given the anonymity afforded by the internet, it is hardly surprising that deceptive marketing is on the rise. Consumers are spending more time online and companies are seeking new ways to reach them.

But now, in an effort to regulate how employees behave on the web, companies and industry groups are developing their own online codes of ethics. They want to ensure that when staff do engage with social media, they act ethically.

Last year, Coca-Cola established its own set of social media guidelines and distributed them in a memo to all employees. The policy emphasises the need for transparency and encourages employees to use common sense when discussing the brand online. “We’ve always had very diverse channels to reach consumers,” says Adam Brown (pictured), digital communications director. “Wherever they are, that’s where we go. That’s now evolved into the need for a social media policy.”

So when Mr Brown went online to promote Coca-Cola’s Super Bowl advertisements, he followed the guidelines. On Facebook, Mr Brown announced that he was a Coke employee and pointed other users to the Coke ads on YouTube. On Pittsburgh Steelers fan forums, Mr Brown, who is from Pittsburgh, named his employer and then directed fans to the Coke blog, which had an interview with Steelers’ defensive star Troy Polamalu.

Mr Brown said more deliberate engagement with online conversations was a necessity for a global company such as Coca-Cola. “We’re mentioned several thousand times a day on blogs, and there are several hundred tweets about us on Twitter,” he says. “There is a lot of conversation taking place about our brand without us. Where appropriate, we wanted to start getting involved.”

Companies began interacting with social media years ago. But only recently have those involved with the industry perceived a need to develop ethical standards. Among the first to do so was The Word of Mouth Marketing Association, an organisation for the viral and buzz marketing industry. Womma published an ethics code in 2005, emphasising honesty of relationship, opinion and identity.

Since then, many companies have used the Womma code as a blueprint for their own guidelines. “Companies are learning every day that there is a right way and a wrong way to engage with social media,” says Paul Rand, vice-president of Womma’s board and head of its ethics project. “Some companies are learning by touching the burning pot; some companies are learning from the mistakes of ­others.”

One company that “touched the burning pot” is Shelfari, a social networking site for book lovers, owned by Amazon. As it battled for market share in late 2007, it came under fire for its poor design and clunky user interface. Soon, comments appeared on more than 50 blogs attesting to Shelfari’s greatness. “I have been on Shelfari for a couple of months now and absolutely love it,” read one. “Shelfari is such a great site. I joined a couple of months ago and I have been hooked on it ever since,” read another.

But all the comments were posted by the same user, “schaufferwaffer”, who was soon exposed as a Shelfari employee. Shelfari’s chief executive admitted to the Astroturfing (he blamed it on an intern who knew no better), and promised it would never happen again.

Such behaviour is declared out of line in the “disclosure best practices toolkit”, an ethics code drawn up by the Blog Council, an organisation for heads of social media at big companies. The document advises employees and agencies to announce whom they work for when communicating with blogs or bloggers. It also encourages employees to provide a means for contacting them directly, if someone they interact with via social media wants to follow up with a two-way conversation. The toolkit also warns against using pseudonyms.

IBM was one of the first companies to develop its own social media policy. In 2005, it published its “social computing guidelines”, which insist that employees write under their own names, using the first person, and make it clear they are speaking for themselves and not on behalf of IBM. It also prohibits employees from referencing clients, partners or suppliers without their approval.

UPS is developing its own online ethics policy after recognising how damaging Astro­turfing and other online misbehaviour can be for a company’s reputation. “If one of our airplanes goes down, we have a very clear plan for getting information to the media,” says Norman Black, director of global media services. “We realised we did not have a good plan for responding to a crisis on the ­internet.”

In some countries, deceptive marketing practices are not only frowned upon but also illegal. In the UK, the law identifies “falsely representing oneself as a consumer” as a punishable offence. And in 2006, the US Federal Trade Commission issued regulations stating that word-of-mouth marketers must disclose their relationships. But in spite of these new rules there has been little enforcement of the measures.

Even without prosecution, Belkin seems to have learnt its lesson. Melody Chalaban, speaking for the company, says Belkin will soon be holding seminars to teach employees how to interact ethically with social media, and is also considering joining Womma. “We want to stress that this is an isolated incident,” says Ms Chalaban. “We don’t endorse or condone unethical practices like this.”

Side Bar: The last post: underhand tactics can end in a PR disaster

* Flogging. Fake blogs can help companies get a personal voice behind a marketing campaign – but they risk a PR disaster if they are uncovered. When Sony tried to boost sales of its PSP portable gaming unit, it started a blog supposedly by two boys who wanted PSPs for Christmas. When it was revealed as a fake, Sony apologised and took it down.

* Astroturfing. A technique that gets its name from the practice of generating fake grassroots enthusiasm. One Florida company, PayPerPost, serves as a matchmaker between companies willing to pay for good press and bloggers willing to plug products that they have never used. After receiving criticism, PayPerPost now requires bloggers to disclose that their posts are sponsored.

* Comment spamming. Flooding the comment fields of blogs with enthusiastic notes about a company, even with full disclosure, is not welcomed by web users. When a Motorola employee commented on dozens of posts on a technology blog – each comment a plug for the new Motorola Krave – bloggers responded with snide criticisms of his spamming, which duly ceased.

Copyright The Financial Times Limited 2009

• Shashi Bellamkonda @shashib http://www.shashi.name
• Lisa Throckmorton @lkthrock http://www.speakerboxpr.com/plugged-in
• Kim Oser @putitaway http://www.putitaway.net
• Allison Lee @dallisonlee  http://www.dallisonlee.com
• ThursdayB with Chris @thursdayb  http://www.thursdaybram.com
• Joe Loong @joelogon  http://www.joelogon.com/blog
• Steven Fisher @stevenfisher   http://blog.networksolutions.com
• Jill Foster @jillfoster http://www.womengrowbusiness.com
• Andrew Somyak @asomyak
• Kevin @kasrael  http://kl.yelp.com
• Allyson Kapin @womenwhotech   http://www.womenwhotech.com
• Chantelle Karl  @cckarl Yelp.com’s Communication manager for the East coast (That includes Canada and UK !- figure that out)
• Nakeva @nakeva http://www.meeid.com/nakeva
• Gaurav Sharma @gauravonomics  http://www.gauravonomics.com

Here is Jeremiah Owyang’s definition of a Tweetup

What’s Tweetup? A few years ago, we called them blogger dinners, and it’s where folks got to come together, meet each other face to face (scary huh?) and actually talk in real life. Despite the affection many have for these social tools, there is nothing like seeing people in real life and meeting them.

A few guidelines for social events that I mentioned on twitter: Unlike Fight Club, talk about Tweetups, before, during, and after. Come to meet folks, be social. Don’t “poke” anyone unless you’ve brought protection. The act of “throwing sheep” at anyone other than your spouse is not encouraged. If you’re going to mention people “you’re following them” be sure to give them context whether that’s on Twitter or in real life –hopefully the former.

Kidding aside, just come to network with others, buy someone you’re connected to online a drink, exchange real world information, and most importantly, be merry

In December, we at Abraham Harrison helped the Fresh Air Fund reach out to bloggers and folks online in order to remind the online Fresh Air Fund friends and family that they both need donations during this time of year as well as needing families to host children for the summer. Since the holidays, over ninety bloggers have responded to Fresh Air Fund’s call to action with the placement of banners, with tweets, and with blog posts. We are much obliged to you, Fresh Air Fund bloggers! (via Marketing Conversation)

1. Young Manhattanite via Young Manhattanite.
2. Dicky’s Doodles &Scribbles via a Banner.
3. Mexico Surfin’, Traveling via a Banner.
4. Sonofthebeaches via a Banner.
5. More Of Dicky’s Doodles and Scribbles via a Banner.
6. Willy Wipeout via a Banner.
7. Dicky’s Gallery via a Banner.
8. Mexico Surfin’, Traveling via a Banner.
9. East Village Idiot via a Banner.
10. Assertagirl via The Fresh Air Fund: Donate Today To Change A Child’S Life Forever..
11. Olean NY, Bradford PA Entertainment Connection via Give The Gift Of A Fun Summer.
12. Picking Daisies via a Banner.
13. Rethinking Life via Rethinking The Natural World.
14. Sugar and Spice & a Little Rice via a Banner.
15. Self-Absorbed Boomer via Fresh Air Fund Needs Your Help This Holiday Season..
16. Make it Happen via Help The Fresh Air Fund.
17. Serf City via Give To The Fresh Air Fund.
18. Art of the Possible Online via The Fresh Air Fund Helping Inner City Children.
19. Yoga and Judaism Center via Fresh Air Fund.
20. Blah Blah Babycakes via This Holiday Season Give The Gift Of Fresh Air..
21. The Hosanna Road via Fresh Air.
22. The Stephford Diaries via Randomness Because I Can.
23. Lost in the Ozone via Happy Holidays From The Fresh Air Fund.
24. Stories of a Traveling Diva via Share Your Blessings For The Fresh Air Fund.
25. Grace come By Hearing via a Banner.
26. LeeOdden via a Tweet.
27. Ocean Hopping: NY To London via Fresh Air For Christmas.
28. Parenting Cares via Making This Holiday Count.
29. She Lives via Fresh Air.
30. I Say Hella via Support And Awesome Cause.
31. Bloody Brilliant via a Banner.
32. Tom Glover’s Hamilton Scrapbook via The Fresh Air Fund
33. Around the World in beautiful Shoes via a Banner.
34. Circle Of Life via a Banner.
35. Fat Doctor via Give The Gift Of Fresh Air.
36. Gotham Unleashed via Don’t Forget The Fresh Air Fund!.
37. Blue Ridge Dreaming via a Banner.
38. Mountain Mama via a Banner.
39. Best View in Brooklyn via Need An End Of The Year Tax Deduction? Consider The Fresh Air Fund.
40. Left of Centre via a Banner.
41. Samotalis via Happy Holidays From The Fresh Air Fund.
42. Word Journey via You Can Give A Child A Break This Summer.
43. Blogging for Business via The Fresh Air Fund Needs Help.
44. Speaking Thru Me via a Banner.
45. Myrtus via Open Your Heart.
46. Queens Crap via a Banner.
47. Camy’s Loft via a Banner.
48. Just A Flip Flop Mom via a Banner.
49. The Online Degree Dorm Room via Try A Little Fresh Air This Holiday Season.
50. Jewels of My Heart via The Fresh Air Fund.
51. Citizen Hunter via The Gift Of Fresh Air – And A Family.
52. The Common Room via Truly Give The Gift Of Space To A Needy Child.
53. mytopicalescape.com via a Tweet.
54. Political Junkie via The Fresh Air Fund. .
55. Outskirts:Life and Times in Charlottesville via C-Ville Needs Fresh Air.
56. Zoeysworld via Fresh Air Fund Thoughts.
57. Newbie NYC via NYC Charities – Tis The Season.
58. Lessons From a Recovering Doormat via The Gift Of Charity.
59. via Editors Advise On The Pursuit Of Happiness… The Couture Pack Or Not….
60. The New Dad Blog via a Banner.
61. South Bronx Math Teacher via a Banner.
62. Christ, My Righteousness via Supporting Fresh Air Children Fund Psa.
63. Friends of Dave via The Fresh Air Fund.
64. Base Magazine via The Fresh Air Fund Needs You!.
65. Christian Spirituality w/ Edges via The Fresh Air Fund: Changing Children’s Lives.
66. Inside the frame via a Banner.
67. Sherman’s News and Editorials via The Fresh Air Fund.
68. Tri Valley Technology News via Giving To Children In Need For The Holidays.
69. Enux.org: Regional News via Giving To Inner-City Children For The Holidays.
70. The Tutorial Blog via Giving For The Holiday Season.
71. Pregnant Pause via a Banner.
72. Healing Quotes.Daily Inspiration via a Link.
73. Healing Quotes.Daily Inspiration via a Link.
74. Green Daily via Share Your Christmas Blessings.
75. Paravanes: Christian Meditations via Fresh Air; It’s A Good Thing.
76. The Diva Network via a Banner.
77. Baby Fruit via a Banner.
78. Cheap Textbooks for college English literature writing via a Banner.
79. Happy at HFC via Fresh Air Fund.
80. ClearlyEnlight’s Travel Blog via a Link – Under “Websites”.
81. Granby 01033 via Support The Fresh Air Fund.
82. Third Mom via a Banner.
83. Baby Ethiopia via a Banner.
84. Baby Ethiopia via a Tweet.
85. The Buddha Diaries via Fresh Air.
86. Third Mom via The Fresh Air Fund.
87. The Evil Beet via Amazing Opportunity To Help Out: The Fresh Air Fund!.
88. New York Portraits via Sparkly Lights In Rockefellar Center.
89. Londonderry NH net via Thinking Of Summer, A Child In NYC Is!.
90. Good As You via a Banner.

My buddy David Gelles writes for the Tech section of the FT, my favorite paper. Check out his latest article, New corporate firefighters. Sadly for me, he can’t shamelessly promote my company, Abraham Harrison LLC, because he has ‘journalistic integrity;’ however, it is awesome he works there because he writes awesomely-accessible articles about my space, including social media marketing, social media PR, blogger engagement, Twitter, and also the world of online and social media crisis-response.  It is amazing!  I beat up Pepsi Max over on AdAge and a couple weeks later, Gelles writes an article about the space.  I am both amazingly proud and a little paranoid!

New corporate firefighters By David Gelles

When advertisers launched a campaign last September for the pain reliever Motrin, they hoped to attract the attention of mothers whose backs might be sore from wearing baby-carriers. The advertisements implied that while baby-carriers might be fashionable, hauling a child around could be painful.

Mothers were not amused. Soon after the ads were released, anti-Motrin campaigns appeared on Facebook and blogs. Outraged mums, furious at the suggestion that their babies were a hassle, posted rebuttal videos on YouTube. Through Twitter, the micro-blogging service, thousands of people attacked the company.

Motrin was caught off-guard. For days, no company representative replied. Critics accused the company of being not only insensitive but also unresponsive.

Eventually a marketing executive at McNeil Consumer Healthcare, the subsidiary of Johnson & Johnson that markets Motrin, e-mailed individual bloggers to apologise for the campaign. But the damage was done.

Jeanette Gibson of CiscoThe “Motrin moms” episode illustrates the power of social media — the expanding network of websites that allow users to interact with each other and, increasingly, with companies. It also demonstrates the perils for enterprises that are unprepared to interact with social media.

But now a growing number of companies, including Ford Motor, PepsiCo, Wells Fargo and Dell, are creating new high-level jobs to ready themselves for engagement with social media, with titles such as director of social media, head of communities and conversation, vice-president of experiential marketing and digital communications manager. The role of these new executives is to monitor and influence what is being said about their companies on the internet.

Johnson & Johnson made its own appointment in the wake of the Motrin debacle. Having already dabbled in social media, in December the company promoted Marc Monseau, a 10-year company veteran and former director of media relations, to director of social media. “My responsibility is to work with the corporate office and the individual companies to better interact online,” Mr Monseau says. “It underscores the fact that we realise this is an important audience and one that we need to develop relationships with.”

These new jobs represent a broad shift in media relations strategy at large companies. “Corporate communications has radically changed,” says Andy Sernovitz, chief executive of the Blog Council, an organisation for heads of social media at big companies. “It’s no longer just companies talking to the press, and customer service talking to customers. All these other people showed up in the ­middle. They may not be press and they may not be customers, but suddenly their collective voice is bigger than the traditional channels.”

The essence of social media is conversation. Rather than a one-way stream of information, where companies make announcements to the press and customers, social media enables a great deal of interaction, where companies are in constant dialogue with the public. “We’ve seen a shift from doing things the old way to now having conversations with our customers,” says Jeanette Gibson, director of new media for Cisco Systems (pictured).

Ms Gibson, who began her job in 2007, says there is now a mandate at Cisco that all staff be attuned to what is being said about Cisco online. “It has definitely shifted how we’ve done communications,” she says. “Our executives are video blogging every day. Everybody’s job is now social media.”

Dell, the computer maker, has one of the most robust corporate social media programmes. Bob Pearson, former senior vice-president of corporate communications, became vice-president of communities and conversation for Dell in 2007.

He now has 45 people working for him. The core team works on “blog resolution” — trawling the web for dissatisfied customers, then attempting to contact them to make amends. Others on Dell’s social media team manage the company’s 80 Twitter accounts and 20 Facebook pages. Still others manage IdeaStorm, Dell’s forum for customer feedback.

Dell is taking its customer feedback seriously. When the company launched the Latitude laptop last summer, six of the features, including backlit keyboard and fingerprint reader, were ideas that came from IdeaStorm. “It’s always worth talking directly with your customers. It’s always worth listening to them,” says Mr Pearson. “It’s the wisdom of crowds.”

Peter Shankman, a social media expert and founder of Help a Reporter Out, a service that broadcasts reporters’ requests to a network of experts, says many companies are still reluctant to get involved: “Companies are slow to adapt because they’re still not 100 per cent sure they can make money with social media,” he says.

Yet Dell, for one, has made a business of it. By broadcasting discount alerts on Twitter, it says, it has generated more than $1m in sales. And in the US, 59 of the 100 leading retailers, including Best Buy and Wal-Mart, now have a fan page on Facebook, according to Rosetta, an interactive marketing agency.

Other savings can be realised through the Web’s ability to reach many people at once. “If you solve someone’s problem on the phone, nobody knows,” says Mr Sernovitz. “If you solve that same problem in writing on a blog, it costs you no more, but thousands of people are satisfied. And then, if 100 people never call because they found the answer, you very, very quickly get to multimillion-dollar savings.”

Other companies are using Twitter to douse public relations fires before they erupt. Scott Monty, head of social media for Ford Motors, used Twitter to appease users who were angry after the carmaker sued an enthusiast website that was selling unauthorised Ford merchandise. When fans of the enthusiast site posted angry messages, Mr Monty “tweeted back” to explain the company’s position.

Bonin Bough, who was appointed director of social media for PepsiCo last year, also used Twitter to defuse a brewing crisis after the company released a series of advertisements depicting a cartoon calorie character committing suicide.

“Social media is much more than getting out there and having conversations,” says Mr Pearson of Dell. “It transforms a business if you use it correctly.”

Abraham Harrison has been at the forefront of the Twitter phenomenon since its public offering, successfully leveraging the power of micro-blogging for many of its clients. (Via Abraham Harrison LLC)

Services include:

• Twitter Consultation: Abraham & Harrison often works with clients to help them understand what micro-blogging means, the impact it can have within their industry, and the ways in which it can be utilized to implement customer service, improve customer loyalty, promote the brand, and protect a company’s reputation.

• Twitter Profile Creation: Abraham & Harrison has successfully created and populated Twitter profiles for a number of clients. Profile creation includes:
  • Twitter Brainstorming: An initial consultation with the client that outlines the goals, challenges and Twitter strategy prior to profile creation
  • Profile Creation: Abraham & Harrison will create a Twitter profile that mirrors the branding, marketing, and messaging currently utilized by the client. All messaging “tweeted” through Twitter will mimic that of the company’s branding.
  • Constant Population: Once the profile is created, Abraham & Harrison will either train or populate the Twitter profile with valuable information that connects with fellow users on Twitter. Population will include daily “tweets” throughout the work week to boost followers and community engagement.
  • Valuable Team “Retweeting”: Not only will a skilled team member help with the population of the Twitter profile, but the entire Abraham & Harrison team will be behind the client, “retweeting” their content which in turn means an exponentially larger audience seeing the company’s message. For instance, Chris Abraham, Abraham & Harrison’s President and COO, who is known as one of the top Twitterers of Social Media news (having over 2,700 followers) will “retreet” every client messaging. What does this mean? A Twitter veteran will be promoting your company, brand, and message…and people will listen. At least three Abraham & Harrison team members with high profile Twitter profiles will be able to retweet each client “tweet” at a time.
  • Continual Re-Evaluation: Abraham & Harrison will continually connect with each client to ensure the messages disseminated on Twitter stay fresh, valuable, and relevant.
• Abraham & Harrison Twitter Case Study: A fantastic example of Abraham & Harrison’s knowledge of Twitter is illustrated by our work with the client, The Fresh Air Fund, a non-profit agency providing free summer vacations in the country to more than 1.7 million New York City children from disadvantaged communities.
  • Twitterers Who Will Change The World: With Abraham & Harrison’s help, The Fresh Air Fund created a Twitter profile to communicate with other NPOs, current volunteers, potential families interested in The Fresh Air Fund, and donors. In just three months of tweeting, The Fresh Air Fund Twitter profile has over 600 followers and has reached thousands of individuals who they otherwise would never have been in contact with. Not only does Abraham & Harrison help guide The Fresh Air Fund on how to best utilize Twitter in a respectful and value-driven way, Chris Abraham is also eager to help “retweet” The Fresh Air Fund’s Twitter content, meaning that over 3,000 users are seeing this non-profit’s messaging, creating a critical relationship with The Fresh Air Fund that results in support of the NPO. Even more impressive, The Fresh Air Fund was recently nominated to be a part of the “Top Ten List of Twitterers Who Will Change The World” — a fantastic feat for an NPO who has only been a part of the Twittosphere for three months.

(By Lauren Cook) Never has the power of Twitter been more evident than in the last few weeks and months. Once known only by “techies” and early adopters, this micro-blogging site is now slowly infiltrating into the mainstream and more importantly, affecting the way many of us communicate, listen, and learn.

For those not familiar with Twitter, here’s a quick introduction: Twitter is a free social networking service that allows users to send and read each other’s updates (known as “tweets”) that are limited to 140 characters in length (think two sentences at most). At its inception in 2006, Twitter (then known as “Obvious”) was originally created as a tool to be used internally by the podcasting company, Odeo. Two years later, over 3 million individuals worldwide have Twitter accounts and the rate in which news spreads has shortened to, well, 140 characters.

Initially, the goal of Twitter was to allow users to share with their “followers” exactly what they were doing at that moment (ie: “It’s Monday morning and I’m having Cheerios for breakfast”). A common misconception among those who aren’t familiar with Twitter believe this is still the case with the micro-blogging site. In fact, Twitter has grown and expanded and its capabilities have far surpassed solely communicating the mundane details of everyday life.

For instance, take the recent Mumbai attacks in November, 2008. During the three-day battle that left more than 100 dead, social-networking services such as Twitter and Flickr were flooded with news, rumors and pictures of the tragedy by what is now termed as “citizen journalists” — users on Twitter that were tweeting breaking news faster than mainstream media could pick up the same information on the news wires. Many people now describe the situation in Mumbai as “Twitter’s moment.” As a result, major media outlets now uses Twitter to help communicate the real-time public sentiment on various issues, such as Presidential elections, natural disasters, and current events.

Abraham & Harrison has been at the forefront of the Twitter phenomenon since its public offering, sucessfully leveraging the power of micro-blogging for many of its clients. One only has to take a quick look at Abraham & Harrison’s President and COO, Chris Abraham, who is known as one of the top Twitterers of Social Media news, having over 2,700 followers, to understand Abraham & Harrison’s extensive knowledge of cutting edge social media tools.

A fantastic example of Abraham & Harrison’s knowledge of Twitter is illustrated by our work with the client, The Fresh Air Fund, a non-profit agency providing free summer vacations in the country to more than 1.7 million New York City children from disadvantaged communities.

With Abraham & Harrison’s help, The Fresh Air Fund created a Twitter profile to communicate with other NPOs, current volunteers, potential families interested in The Fresh Air Fund, and donors. In just three months of tweeting, The Fresh Air Fund Twitter profile has over 600 followers and has reached thousands of individuals who they otherwise would never have been in contact with. Not only does Abraham & Harrison help guide

The Fresh Air Fund on how to best utilize Twitter in a respectful and value-driven way, Chris Abraham is also eager to help “retweet” The Fresh Air Fund’s Twitter content, meaning that over 3,000 users are seeing this non-profit’s messaging, creating a critical relationship with The Fresh Air Fund that results in support of the NPO. Even more impressive, The Fresh Air Fund was recently nominated to be a part of the “Top Ten List of Twitterers Who Will Change The World” — a fantastic feat for an NPO who has only been a part of the Twittosphere for three months.

Are you thinking about joining Twitter? One word of warning: You can’t become a Twitter sensation overnight. As Chris Abraham says, “Growing a social media profile is like growing a coral reef: after seeding the reef, there are so many things that need to happen before a reef blooms ‘in its own.’” With Twitter, time and commitment are key in order to position yourself as a valuable addition to the community. “You need to be generous — give more than you take — and you need to be committed to the long term,” Chris advises. And it’s not all about your follower numbers.

For instance, once could argue that Lance Armstrong isn’t a valuable member of the Twitter community given that he has over 23,000 followers, but is only following approximately 40 other Twitterers (an improvement since the last time I checked, when he was following a mere 2 users: his Livestrong organization, and one other member of the Livestrong Executive Team).

Twitter isn’t about just talking about yourself, accepting every follower, and never engaging in actual dialogue. Like every other social networking tool, it’s about forming relationships, providing valuable content, listening and (like Chris said), giving more than taking.

There’s an unspoken code of ethics followed by well-respected Twitterers, and a strategy that can help you reach your customers and supporters on Twitter while not opening yourself up to criticism and in extreme cases, retaliation (ever heard of the Motrin Mommies ?). The power of Twitter is increasing daily — do you know how to harness it? Let Abraham & Harrison show you how. (Via Marketing Conversation)

My buddy David Gelles is now a Technology reporter and blogger for the Financial Times and I was so happy to see David writing about Twitter PR, something very dear to my heart, Companies use Twitter to pack PR punch, including Scott Monty of Ford as well as the gang from PepsiCo’s Pepsi Max controversy:

Companies use Twitter to pack PR punch 
By David Gelles in San Francisco

Published: December 30 2008 19:16 | Last updated: December 30 2008 19:16

Twitter, a booming micro-blogging service, is inspiring business to manage its message in 140 characters or less.

Its streams of short text messages, publicly broadcast over the web, are being treated as the new frontline of internet conversation. Companies including Ford and PepsiCo have been dousing public relations fires with pithy communication bursts to the Twitter community.

“There’s a rapid-fire element to Twitter that causes conversations to go viral when something bad happens with a company,” says Jackie Huba, co-founder of the Society for Word of Mouth, an organisation that monitors social media. “Companies that have a Twitter account are prepared. If something goes wrong they can respond.”

PepsiCo turned to Twitter this month after users began posting criticisms of a Pepsi Max advertisement, which depicted a cartoon calorie committing suicide.

Huw Gilbert, communications manager for PepsiCo International, “tweeted”, or posted a public message, in reply. “Huw from Pepsi here,” he wrote. “We agree this creative is totally inappropriate; we apologise and please know it won’t run again.”

Critics saw Mr Gilbert’s post, with one “tweeting” back: “Thank you?.?.?.?for having the guts to get on Twitter on behalf of Pepsi and give us an update on the suicide ad.”

Such personal interaction from a company representative helps defuse a crisis, says Ms Huba. “People like feeling like they’re being heard,” she says.

Scott Monty, head of social media for Ford Motors, used Twitter to deflect criticism away from the carmaker after it filed suit against an enthusiast website that was selling unauthorised Ford decals. Fans of the site posted angry messages but Mr Monty used Twitter to explain the company’s position.

“Part of my job is to humanise the company – you want to interact,” Mr Monty says.

Starbucks, Comcast, JetBlue and Home Depot are among companies using Twitter accounts to promote products and provide customer service.

Bob Pearson, head of communities and conversation for Dell, said his company had generated $1m in computer-related sales through alerts posted to Twitter.

San Francisco-based Twitter is also becoming a platform for a range of media and social networking start-ups using its tools to develop communities and content rapidly, and at low cost.

Copyright The Financial Times Limited 2008

The answer, of course, is “it takes about ten years of suffering hard work to become an overnight sensation.” In the case of new media and Web2.0, you can so that in a lot less time. Being an early — the earliest — adopter doesn’t hurt, but it isn’t necessary, really. However, any way you slice it, with a few exceptions, becoming an overnight sensation on Twitter, YouTube, Plurk, QIK, Utterli, LinkedIn, Facebook, or MySpace is going to require a lot of your resources (time and/or money) and more time than you probably planned out for your boss or your client — or yourself!

I am pretty interested in seeing how my Twitter profile has gone from nothing to 2,511+ followers. Twitterholic has allowed me to figure that out in an easy-to-read format, which I appreciate. I joined Twitter on January 6th, 2007. By October 30th, I had 441 followers. It took until May 5th, 2008, to break 1,000 followers. It only took until September 11th for me to break 2,000 followers, and now, as of December 7th (a day that lives in infamy), I have 2,511 followers. I find that interesting to study but I don’t know what it means.

I think I will venture to explain its meaning: social media requires investment and time. Growing a social media profile is like growing a coral reef: after seeding the reef, there are so many things that need to happen before a reef blooms “in its own.” There are many things that can aid the reef: safety, cleanliness, warmth, nutrients, oxygenation, etc… however, one of the most important thing is time and commitment.

Social media cultivation makes most PR and marketing professionals cringe at the thought of trying to sell these solutions to their clients. A client generally wants metrics now and right away. Clients oftentimes spend tens to hundreds of thousands of dollars to create a social network platform, a blog, or a spate of social media profiles that are world class and amazingly turned; however, when the six-month mark comes around and the community is not yet bustling, most clients get severe cold feet and oftentimes abandon all of the work-in (and money out) as a failed campaign — right before the reef blooms!

It kills me to see the number of corporate blogs, home-grown social networks, message boards, and social network profiles that are like those bare and barren rocks and wrecks that never in fact ever blossomed into an emergent community manifest in a coral reef. An ecosystem as delicate and hardy as any social media space, from Twitter to Facebook, from MySpace to your corporate blog.

I forgot to also add to the resources plus time equation: commitment, consistency, calmness, dedication, generosity, and compassion. When you invest in online community as much as I do (2,511 on Twitter with 11,200 tweets, 2,734 on Facebook, 1,496 on LinkedIn, and 5,321 posts on my blog, an online presence I have had since 1999, for example) then you need to be generous — give more than you take — and you need to be committed to the long term. You will need to learn what each community will allow, suffer, enjoy, or penalize. You will learn where the borders are and you will learn what works (and draws people in) and what doesn’t (making them flee).

Well, with no further ado, here’s a lot of work, time, creativity, hours, minutes, wit, mistake, missteps, business, play, Washington, Berlin, Slovakia, San Diego, and a hundred other places. If you want to have 2,500 followers and you’re not already famous, you’ll have to put in the work. If you can achieve tens of thousands of followers, you’re probably already somebody; in that case, it wasn’t just overnight: you just put in your licks elsewhere. Otherwise, put on those work-gloves and start working!

Visit Chris Abraham’s Twitter Page
Visit Chris Abraham’s Webpage

• Chris Abraham was the 608,473rd person to sign up for twitter!
• Chris Abraham is ranked 843rd on twitterholic! (by followers)
• Chris Abraham is ranked 1st in their location on twitterholic!

Bio: Web strategist and new media guru and president of Abraham Harrison LLC, http://chrisabraham.com
Joined Twitter on 2007-01-06 14:51:39

Matt and I rushed this post tonight. I received the email three hours ago, IMed Matt, and we got it out now. I love blogging for this. I hope you enjoy this new post, Pepsi Apologized to Me For Its Suicide Ads:

Pepsi Apologized to Me For Its Suicide Ads
A close-up look at how the marketer is handling fallout from its controversial German ads

This week, PepsiCo got into hot water with more than a few folks after some suicide-themed ads many found offensive were brought to light. Here’s how they’re using social media to apologize to consumers—including me.

I received an email from B. Bonin Bough of PepsiCo, @boughb on Twitter, responding to my tweet about the recent post that Matt Creamer wrote a couple days ago, “Pepsi Opens a Vein of Controversy With New Suicide-Themed Ads”, about some ads that were run here in Germany in a lifestyle mag—ads Pepsi says it won’t run again after they received heavy criticism all over the web.

I’ll excerpt the first part of the email from Mr. Bough, who holds the title of director-social and emerging media and is based at Pepsi’s Purchase, N.Y. campus:

I saw your tweet and I just wanted to make sure I responded personally. We agree this creative is totally inappropriate; we apologize and please know it won’t run again. Also, thanks for the feedback and the Digg, it is important to discuss these types of issues.

My best friend committed suicide and this is a topic very close to my heart. So again I offer my deepest apologies.

Feel free to follow-up via twitter to me – @boughb or Huw – @huwgilbert or respond to this email.

Thanks, Bonin

I know you all think I am going to mock Bonin, but I won’t. I think this was a very bold and risky maneuver and worthy of praise rather than a tarring and feathering. And his outreach to me, a nobody, was accomplished within two days. When I replied to Bonin, asking if I might be allowed to post his email, he replied back that I could post his email but to try to “treat it kindly.” I hope I am.

I don’t think that Bonin knew that I blog for AdAge or that I know a bit about how the marketer is surprised about how well-traveled the ads have been. The old we-didn’t-think-anyone-here-would-see-it approach. Well, that’s the Internet for you. Someone passed along the scans of the PepsiMax ad, “One is a Very Very Lonely Calorie,” to the alert gang here at AdAge.

Within two days of tweeting, I received a note from @tweetmeme, a sure sign that my tweet had gone memetic (and that I had played at least a bit part in the mad traffic to the AdAge post as well as the resulting 40 comments.)

Here’s how fast and furious social media works. The article was posted on AdAge at 4:36 PM EST on December 2nd. I read it and Tweeted at 6:16 PM EST the same day. And then I received said email from Mr. Bough at 5:21 PM on December 4. The lesson here is that social media has eyes everywhere and the network to make sure that advertisers can no longer hide stuff in niche markets. There is a word in intelligence about just this thing, and it relates to messaging and propaganda: backwash. Social media makes backwash inevitable. Here’s another one from Intelligence: blowback. Backwash leads to blowback.

There’s no way to isolate this kind of advertisement. And there is an inverse proportion between how badly you want your ad to remain niche and the sensationalism surrounding its discovery. It’s a really obvious point, but one still clearly worth stating: The internet makes it impossible for any marketer to control which geographies and demographics see any particular communication. You can’t even really control what media it appears in. Think you’re creating an edgy print ad that will only be seen in a German magazine? Think again. In the blink of an eye, your ad is on the web. You know, the world wide one. And all kinds of people are pissed off.

What I like about what “Bough, Bonin {PEP}” did here is that he responded almost immediately, rather personally, and opened himself up to us social media mavens. Bravo! Full marks. Another thing I like about his apology is that there is a very good chance that I am being played, that Mr. Bough is playing reverse psychology on me. Yes, he readily approved my posting of this message when I asked, which leads me to believe that the very act of clicking on the post right now is just going to help PepsiCo with an amazingly-savvy viral marketing campaign for PepsiMax.

According to Jonathan Trenn, over at Marketing Conversation — Bob Garfield’s “Chaos Scenario” may start locally — the world of advertising is in a place of chaos — spanning the dead zone between traditional advertising methods and new media advertising.

Bob Garfield’s “Chaos Scenario” may start locally

If you haven’t read Bob Garfield’s presentations of how advertising will evolve over the next few years (Part 1 and Part 2), then you should. He calls this the “Chaos Scenario”…a perfect metaphor for what he describes. In it, he argues that traditional advertising is dying out as media usage and consumer behavior are changing. Much of the change has its roots in the rise of the internet as a marketing vehicle. But, Garfield points out, new methods and practices have yet to fully pan out. And many companies haven;t come to grips with this new and show no signs of doing it any time soon. This is going to cause (my interpretation) chaos as traditional media outlets struggle to get advertisers while these advertisers struggle to figure out how to advertise effectively with their limited knowledge.

For the most part, I agree with his thesis. Most major traditional marketing-oriented mediums are becoming less effective as promotional vehicles. Media usage is more dispersed, more personal, and thus, more controlled by the end user. And many times those end users today are choosing to ignore or avoid the advertising messages that are send their way. Whether it ends up being as dire as Garfield suggests, I have no idea, but changes are coming and neither the advertising mediums nor the advertisers themselves are ready for it.

And I think local is where we’ll see it first. I see this happening one the local level over the next three years. Goldman Sachs is predicting that traditional local advertising vehicles – local TV, newspapers and radio stations – are going to get hit particularly hard during this recession. I’m going to agree, and the key world there is “particularly”. That’s because local advertising is hurting anyway as advertisers have already been pulling back because it doesn’t work like it used to. Add to that further cuts in ad spend and you could get a serious amount of casualties on the local media market.

In the above graphs, we can see that newspaper get hit the hardest. Readership is down in the first place. That’s permanent. People have stopped buying newspapers for whatever reason – a lack of interest in news, having news available online, and getting quick news capsules in other mediums. A poor economy has little or no effect on newspaper buying. We won’t be seeing a rebound once the economy bounce back.

The collapse of players in the local ad market will reduce the options for advertisers. Yet the demand will probably still meet the supply. So we’ll see further erosion. Craigslist, satellite radio, and cable TV will make this so.

One of the alternatives will be local online advertising. But I don’t see many local advertisers ready for this. I still see most local companies that are likely to advertise having little more than brochureware websites. I see very little use of local Google Adsense coming from traditional businesses. And, again, the websites are neither optimized for online search nor are they set up with the correct landing pages for potential ads. Local businesses SHOULD be developing internet strategies, but the decision makers in them don’t go to our conferences, they don’t read our blogs, they’re not on Twitter. Nor are they probably on Facebook or MySpace. They’re far from it.

So while they’ll be temporarily holding back ad dollars during tough economic times, they’ll be likely losing some of their traditional advertising choices. And they won’t be ready or equipped to start marketing on new media – because they’ve chosen to not take the time to learn it. The end result? Chaos.

I call it white knuckle syndrome: holding on to the handholds you have, frozen on the face of the cliff, because you don’t know where the handholds of the future are. This chaos is pretty amazing to watch as the economy pitches and GM bails on Super Bowl.

Advertising knows it needs to jump off the locomotive before it pitches into the gorge (the bridge is out!) but reaching out to the proffered hand of the guy in the helicopter seems pretty risky too. But, as the current handholds become chalky and you start to feel them crumble under your weight, you’ll need to find somewhere else to go, and quick!

I tell anyone who will listen to me that the current crop of advertisement methods is too ephemeral. The moment you spend the money and your ad runs is the moment it is either gone to the grave — unless you’re smart and willing to keep it alive, in conversation, online on YouTube for the spots or on a blog somewhere for the print work — or you will feel compelled to keep on throwing money at it ad infinitum, because contextual ads, banner ads, etc, only last as long as you write checks.

What my specialty is is online conversation marketing, online public relations, and online earned media. When you earn peoples’ attention and when they choose to speak about you, your clients, and your services, then you have a gift that keeps on giving — this is content that lasts well past the campaign and into the future. This is both the sort of thing that Google loves — it is SEO catnip — and it is just the sort of content that flows, both upstream to A-list bloggers and to mainstream media and down to your readers, aggregators, and to other bloggers and other blogs. If you want to see some examples of powerfully successful blogger outreaches, check out International Medical Corps (IMC) 2008, Survivor Corps Operation Survivor 2008, and Fresh Air Fund Summer 2008, Jerry White’s I Will Not Be Broken book promotion. In many cases, these campaigns are close to a year old, yet they still still live in hundreds and hundreds of blogs and feed Google’s index until all of these blogs are taken down. It is really amazing how effective this sort of “advertising” promotion works. What’s better, when the campaign is over and the client “turns off” our tap, the content continues living and isn’t just shut off like it is with banners, buttons, and contextual advertising. Very interesting, very cool, and powerfully effective.

Remember how much fun Communication Arts is to page through? — CA is intoxicating! Well, every ad you make can be as interesting, as long as you’re willing to come out of your art department and share your process, share your experience, share your steps. Keeping those ephemera alive through narrative, sharing, conversation, and story, is what social media is, it is what customer service is, it is surely what branding should be.

Anyway, There is a lot of opportunity in this time of chaos, of this time of transition. The same sort of transition (and opportunity) happened when PCs came online, replacing the IBM Selectric II; when the Internet changed E-Commerce, threatening to eviscerate bricks and mortar stores, and it is happening now, more than ever, with advertising, marketing, and PR.

To me, Chris Brogan said it best the other day on Twitter, “customer service is the new PR.*” Looking at what @comcastcares has been able to do, customer service is the new PR, the new marketing, and the new advertising.

So, as those handholds start to get chalk and begin to crumble, it is important to at least set your eyes on a new handhold — or maybe a helping hand — before your original handhold turns to powder.

I know there is so much money — huge buckets of hot cash — in TV commercials (and you’re still all stoked from your experience — and profit — from the presidential campaign) but you need to diversify! You need to start spreading your weight over a number of holds: left and right foot, left and right hand — and hopefully a belay man and some crampons and a few anchors and camming devices… as much as you can do.

This is a time of chaos, and your mistakes will all be gentle and you will be admired for doing cool stuff, so it is a perfect time to make the leap. Right now, SEO, SEM, affiliate and marketing firms, PR firms, and social media consultants are doing ad buys, are learning advertising, are becoming severely profitable.

They drink your milkshake.

But it is not too late. It is a time of chaos, it is a time to take risks. Learn from what has happened to your cousins, PR and main stream media. Evolve or perish. Yes, these will be interesting times for Madison Avenue and around the world.

And for you who have yet to do the reading, please check out Cluetrain Manifesto and Naked Conversation.

Oh, and no, I have not read Bob Garfield’s original presentations of how advertising will evolve over the next few years (Part 1 and Part 2); however, I plan to — and I plan to say more after I do. I merely intended to cross-post Trenn’s article from Marketing Conversation — I just didn’t realize I had such a strong opinion on the issue until I started writing my standard introduction and analysis paragraph.

* I can’t find the quote that Chris Brogan made, however, I can find my quoting of him on Twitter — maybe someone can help me find his original Tweet.

On behalf of the International Medical Corps and Abraham Harrison, thank you so much for all of your support over the last four weeks to get the vote out to help get the International Medical Corps into the top-five of the Members Project and then for securing the $100,000 from American Express, to be used to feed hungry children worldwide. Here’s a thank you video blog entry from Paige Strackman, who was the PaigeS who submitted IMC in the first place under the title, Saving the Lives of Malnourished Children.

Here’s the official, final, press release you can read, directly from International Medical Corps:

International Medical Corps Wins $100,000 Grant from American Express to Save Malnourished Children

October 14, 2008, Los Angeles, Calif. –International Medical Corps (IMC) has been awarded $100,000 through the American Express Members Project. The grant will be used to treat malnourished children worldwide. IMC is one of five organizations to receive funding in the nationwide campaign where American Express Card members submit and vote for projects that are meant to bring people and organizations together for positive change.

The funding will be used to implement the project, ‘Saving the Lives of Malnourished Children.’ Submitted by American Express cardmember Paige Strackman, the project focuses on treating malnutrition through nutrient-rich, ready-to-eat food, which International Medical Corps provides to more than 35,000 children every month through a network of 215 supplementary and therapeutic feeding sites in some of the world’s most food-insecure environments, including Afghanistan, Ethiopia, Sudan, and Somalia. The project was selected by an elite panel out of 1,190 others and received more than 14,000 votes in the final round of competition.

“I submitted this project because, as a mother, I cannot ignore that five million children under five die every year due to malnutrition,” says Paige. “This funding will save thousands of malnourished children around the world who otherwise may not have been reached. I am so grateful to everyone who supported this project and helped make it a reality.”

While the project was submitted by one individual hoping to make a difference, it gathered public momentum. The project’s message was shared in the media from Los Angeles to New York, on nearly 200 blogs across the Internet, through thousands of emails and on social networking sites, including Facebook, My Space and Twitter.

The grant from American Express comes at an opportune time when rising food costs are driving millions deeper into poverty everyday while trying to afford basic staples. As a result, hunger and malnutrition kill more people each year than HIV, tuberculosis, and malaria combined.

“We are incredibly grateful to Paige for not only submitting the project, but also for fueling it with the passion to make it so successful,” says Rebecca Milner, Vice President of Institutional Advancement. “There are approximately 178 million children around the world who are malnourished and only 3 percent get treatment. This funding makes it possible for International Medical Corps to reach more of those children who desperately need our help.”

In Democratic Republic of Congo alone, International Medical Corps’ supplementary feeding centers admitted 3,500 new children in the past two months. At one center for severely malnourished children, IMC has a 35-bed capacity, but is accommodating 82. Another 30 children await treatment. This trend is symptomatic of the food insecurity affecting East Africa and much of the developing world. The World Food Program estimates that 15.7 million of those in need are in East Africa, and another 8.6 million are in Afghanistan.

With a mission that focuses on training, International Medical Corps works to empower individuals and communities, providing education on how to treat malnutrition, identify warnings signs, and intervene before malnutrition worsens. Health care workers and parents are educated on proper diet and hygiene, and communities are equipped to grow their own food and reduce their vulnerability to rising prices.

*The ‘Saving the Lives of Malnourished Children’ project can be viewed here: http://www.membersproject.com/project/view/OZH1P1
**Videos of children’s dramatic recoveries from malnutrition can be seen on International Medical Corps’ YouTube Channel: http://ca.youtube.com/user/IMCMembersProject

For more information visit our website at www.imcworldwide.org.

Also, thank you to every single blogger and social media maven who was so generous as to help us spread the word out and get as much attention as possible for both the Members Project as well as for International Medical Corps as well. You were all more than generous and all of us at IMC and AHLLC would love to thank you for being so generous and selfless.

• Help Feed Hungry Children via Danny Fisher.
• Help Save Kids via Three Sons and a Princess.
• Seeking $1.5 million to feed malnourished children via http://www.cabraham.com/node/693.
• International Medical Corps Matched With Top 25 American Express Members Project, via The Colombo Times News Blog.
• Altruism – For Whose Sake? via Jakartass.
• Cast a Vote, Help Save a Child via The Blog That Ate Manhattan Goes to Italy .
• Saving the Lives of Malnourished Children via Here There and Everywhere.
• International Medical Corps Matched With Top 25 American Express Members Project Saving the Lives of Malnourished Children via Samotalis.
• International Medical Corps responds to the food crisis with emergency nutrition programs, food relief aid, agricultural assistance, and training via Holly’s Fight to Stop Violence.
• Calling All American Express Card Members via All 4 My Gals.
• Russia using cluster bombs and humanitarian efforts for children… via Glass City Jungle.
• I’ve got this via E-Mail To Publish on this site, For the sake of children via The Triple Gem!.
• In This Election, The Winners are the Children via The Blog That Ate Manhattan.
• International Medical Corps via Christefideles.
• saving malnourished children via Lotusinthemud.
• Help Save the Lives of Malnourished Children With International Medical Corps via Myrtus.
• Saving the Lives of Malnourished Children via Ontario.
• International Medical Corps via Sakshum…cultivating dreams.
• International Medical Corps Matched with Top-25 via Jumping Monkeys.
• Banner on Site via Nerds Eye View.
• Fabulicious Friday #26 via cookienotes.
• Sharing Saturday – AmEx and Int’l Medical Corps via My Life as a Hot Professional.
• Cause Everyone Needs to Eat via Grassroots Activism.
• International Medical Corps via Yoga and Judaism Center.
• Radyo Inteligentaindigena-09-20-2008 via Inteligentaindigena Novajoservo.
• Help IMC save the lives of malnourished children in Africa! via A Romanian in Africa.
• Fighting Deadly Malnutrition: This Time, A Morally Imperative Rescue via The Cogitamus Blog.
• Fighting Deadly Malnutrition: This Time, A Morally Imperative Rescue via litbrit .
• Do the right thing via Bloody Brilliant.
• Let None Go Hungry via Pipecleaner Dreams.
• Click to Help Malnourished Children! via A Red Thread Connection.
• Tweet via Bloggapalooza.
• Here’s Something Cool via Cool Mom Picks.
• A Different Vote: Saving the Lives of Malnourished Children via Sexy Spanish Club in Buenos Aires.
• Saving Lives for Malnourished Children via Connorcolesmom.
• This won’t take a minute. via Miss Cellania.
• People Watching in Lipscani via Writers Bloc.
• A Good Deed via My Boyfriend is a twat.
• Corporate do-gooding: Vote for the best ideas that American Express is sifting through via Religion Blog: Dallas News.
• Please consider voting via Living in shkoder Albania.
• Banner via Andres V.
• Help Save the Lives of Malnourished Children via Progressive U.org.
• International Medical Corp via Jaden’s Journal.
• We Get Stuff via Winds of Change.
• International Medical Corps, Saving the Lives of Malnourished Children via Art of the Possible Online.
• Banner via Postcards From Across the Pond.
• Another AmEx Submission… via Fat Doctor.
• Up to 5 million children a year die of malnutrition – with one mouse click, you can help via Shakesville.
• Help International Medical Corp Save Starving Child With Just One Click via William K. Wolfrum.
• International Medical Corps Needs Your Vote via The Rotten Word.
• Give ‘em a vote via Army of Mom.
• Int’l Child Relief NGO Needs Our Votes…1.5Million At Stake via The Democratic Daily.
• Members Project by AmEx is amazing. Vote to send their money to help children here. via Craphammer.
• Reaching Out in the Love of Christ via The Day of the Lord.
• Do you Hear the Cry? via Christs Redeeming Passion.
• Compassion that makes a Difference. via Passion that Redeems.
• The Greatest Gift is Love via About the Father’s Business.
• Making a Difference via Redeemed by the Passion of Christ.
• Be a Light that Makes a Difference via Life in Christ.
• Saving the Lives of Malnourished Children via What’s a Delmer Look Like.
• banner via The Legless Blog.
• Contribution to a Noble Cause via Aa..Ha [Thinking Inside The Blog!].
• Help International Medical Corps Earn $1.5M via Turning Left.
• Help International Medical Corps Earn $1.5M via eNews Park Forest.
• They Need Your Vote … via Freaked Out Fathers.
• posted widget via Albtranslator.
• Please check this out via Braveheart Does the Maghreb.
• Saving the lives of malnourished children via Tongue and Cheek.
• American Express’ Members Project International Medical Corps via Sugar and Spice.
• International Medical Corps Matched With Top 25 American Express Members Project Saving the Lives of Malnourished Children via Budget Nomad – US Ex – Pat on the Move.
• Vote for International MedicalCorps to Help Children in Need. via humorgrafe .
• Voting for International Medical Corps via Tall Skinny Kiwi.
• Revealing myself as a LOTR nerd via Journey Mama.
• Thank You for Blogging About International Medical Corps! via Chris Abraham Because the Medium is the Message.
• Dora, the sheep droppings explorer via The French Mountain Dweller.
• Int’l NGO Needs Our Help To Win $1.5 M For Starving Children via Daily Kos.
• Thank You Bloggers for Blogging about International Medical Corps via Memes.org.
• Thank You International Medical Corps Bloggers via Abraham Harrison.
• “Vote for International Medical Corps to Help Children in Need” via Ben Heine.
• Feeding Hungry Children via Kuru Lounge.
• Your click could mean $1.5 million for malnourished children around the world via Pirate Pappa.
• One Click to Save Lives via So a Blonde Walks Into a Review.
• Members Projects via OBVI.
• With One Click You Can Save Thousands Of Malnourished Children via Blogher.
• Help International Medical Corps Feed Hungry Children via Chrisfernando.net.
• Thursday, September 25, 2008 via Island In the Pacific.
• Your click could mean $1.5 million for malnourished children around the world. via Fresh Motivation.
• Click for $1.5 million – A win-win-win situation via Stet.
• Vote to make a difference via Onlinefundraisingblog.
• Something About Saving Lives? via NDAGHA.
• Click to Donate via More Than An Army Wife.
• Saving the Lives of Malnourished Children via The Existential Lip.
• International Medical Corps via Backyard Missionary.
• International Medical Corps Matched with Top 25 American Express Members Project, ‘Saving the Lives of Malnourished Children’ via Bio-Medicine.
• Time is Running Out!!! via Pre School Mama.
• “The International Medical Corps: Please Consider This Good Cause” via Working With Word.
• Saving the Lives of Malnourished Children via javajive.
• Things I should have avoided whilst pregnant via Whitterer on Autism.
• American Express Members Project: Join me in voting for the project, “Saving the Lives of Malnourished Children.” via Make College Pay Off.
• Interested in Saving a Child From Malnutrition? via Reservoir.
• Go Vote for the International Medical Corps via Christian Spirituality w/ Edges.
• Vote for the International Medical Corps! via Understanding The Psychology and Effects of Abandonment Issues.
• International Medical Corps via Stories on Malawi.
• The Least of These via Paravanes: Christian Meditations .
• Vote to help feed hungry kids! via Happy at HFC.
• Please support International Medical Corps and help feed hungry children via The Sreisaat Adventures in cambodia.
• Tela’s Finds via Working Moms Against Guilt.
• Save Lives with Your Vote via Servant of Chaos.
• FYI via Left of Centre.
• International Medical Corp via Desert Phoenix.
• sidebar via Pardon Me For Asking.
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• widget via Psychiatryforpublic.
• sidebar via Tamil Newsfeed.
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• That good deed that some of you did …. via My Boyfriend is a twat.
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• Can Social Media Make the World A Better Place? via Digital Podcast.
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• Members Project Submissions Due 8/19 via The Drew Blog.
• Help International Medical Corps Save the Lives of Malnourished Children via International Medical Corps.
• Help International Medical Corps Save the Lives of Malnourished Children via Chris Abraham.
• Help International Medical Corps Save the Lives of Malnourished Children via Marketing Conversation.
• Help International Medical Corps Save the Lives of Malnourished Children via Chris Abraham: Because the Medium is the Message.
• Help International Medical Corps Save the Lives of Malnourished Children via Chris Abraham: Internet Analyst and Web Strategist.
• Vote AGAIN!!! for “Saving the Lives of Malnourished Children” via finding joy in Liberia .
• International Medical Corps needs your vote ! 4 days left “ via Ben Heine.
• International Medical Corps via Worldfoodvision.com.
• Calling All American Express Cardholders via Everything Finance.
• American Express Members Projects 08 via Ground.
• Its Easy to Make a Difference via Baer This In Mind.
• Hello guys! via Halo Scan.
• Help Feed Hungry Children! via Friends of the World Food Organization.
• International Medical Corps now in American Express Members Project Top 5, Vote Today via Yubanet.
• American Express Members Project Contest: Support the International Medical Corps via The Human Trafficking Project.

The International Medical Corps and my team have been working on winning $1.5 Million dollars through American Express’ Members Project. IMC needs to be in the top 5 in order to win. Please check out the Member Project page, Saving the Lives of Malnourished Children, and then please vote.  I would like to personally thank each and every one of you who have blogged about the issue and about the contest — see below:

• Help Feed Hungry Children via Danny Fisher
• Help Save Kids via Three Sons and a Princess
• Seeking $1.5 million to feed malnourished children via Bearing Drift
• International Medical Corps Matched With Top 25 American Express Members Project, via The Colombo Times News Blog
• Altruism – For Whose Sake? via Jakartass
• Cast a Vote, Help Save a Child via The Blog That Ate Manhattan Goes to Italy
• Saving the Lives of Malnourished Children via Here There and Everywhere
• International Medical Corps Matched With Top 25 American Express Members Project Saving the Lives of Malnourished Children via Samotalis
• International Medical Corps responds to the food crisis with emergency nutrition programs food relief aid agricultural assistance and training via Fight to Stop Violence
• Calling All American Express Card Members via All 4 My Gals
• Russia using cluster bombs and humanitarian efforts for children… via Glass City Jungle
• I’ve got this via E-Mail To Publish on this site, For the sake of children via The Triple Gem!
• In This Election, The Winners are the Children via The Blog That Ate Manhattan
• International Medical Corps via Christefideles
• saving malnourished children via Lotusinthemud
• Help Save the Lives of Malnourished Children With International Medical Corps via Myrtus
• Saving the Lives of Malnourished Children via Ontario
• International Medical Corps via Sakshum…cultivating dreams
• International Medical Corps via Jumping Monkeys
• Banner on Site via Nerds Eye View
• Fabulicious Friday #26 via cookienotes
• Sharing Saturday – AmEx and Int’l Medical Corps via My Life as a Hot Professional
• Cause Everyone Needs to Eat via Grassroots Activism
• International Medical Corps via Yoga and Judaism Center
• Radyo Inteligentaindigena-09-20-2008 via Inteligentaindigena Novajoservo
• Help IMC save the lives of malnourished children in Africa! via A Romanian in Africa
• Fighting Deadly Malnutrition: This Time, A Morally Imperative Rescue via The Cogitamus Blog
• Fighting Deadly Malnutrition: This Time, A Morally Imperative Rescue via litbrit
• Do the right thing via Bloody Brilliant
• Let None Go Hungry via Pipecleaner Dreams
• Click to Help Malnourished Children! via A Red Thread Connection
• Tweet via Bloggapalooza
• Here’s Something Cool via Cool Mom Picks
• A Different Vote: Saving the Lives of Malnourished Children via Sexy Spanish Club in Buenos Aires
• Saving Lives for Malnourished Children via Connorcolesmom
• This won’t take a minute. via Miss Cellania
• People Watching in Lipscani via Writers Bloc
• A Good Deed via My Boyfriend is a twat
• Corporate do-gooding: Vote for the best ideas that American Express is sifting through via Religion Blog: Dallas News
• Please consider voting via Living in shkoder Albania
• Banner via Andres V
• Help Save the Lives of Malnourished Children via Progressive U.org
• International Medical Corp via Jaden’s Journal
• We Get Stuff via Winds of Change
• International Medical Corps, Saving the Lives of Malnourished Children via Art of the Possible Online
• Banner via Postcards From Across the Pond
• Another AmEx Submission… via Fat Doctor
• Up to 5 million children a year die of malnutrition – with one mouse click, you can help via Shakesville
• Help International Medical Corp Save Starving Child With Just One Click via William K. Wolfrum
• International Medical Corps Needs Your Vote via The Rotten Word
• Give ‘em a vote via Army of Mom
• Int’l Child Relief NGO Needs Our Votes…1.5Million At Stake via The Democratic Daily
• Members Project by AmEx is amazing. Vote to send their money to help children here. via Craphammer
• Reaching Out in the Love of Christ via The Day of the Lord
• Do you Hear the Cry? via Christs Redeeming Passion
• Compassion that makes a Difference. via Passion that Redeems
• The Greatest Gift is Love via About the Father’s Business
• Making a Difference via Redeemed by the Passion of Christ
• Be a Light that Makes a Difference via Life in Christ
• Saving the Lives of Malnourished Children via What’s a Delmer Look Like
• banner via The Legless Blog
• Contribution to a Noble Cause via Aa..Ha [Thinking Inside The Blog!]
• Help International Medical Corps Earn $1.5M via Turning Left
• Help International Medical Corps Earn $1.5M via eNews Park Forest
• They Need Your Vote … via Freaked Out Fathers
• posted widget via Albtranslator
• Please check this out via Braveheart Does the Maghreb
• Saving the lives of malnourished children via Tongue and Cheek
• American Express’ Members Project International Medical Corps via Sugar and Spice
• International Medical Corps Matched With Top 25 American Express Members Project Saving the Lives of Malnourished Children via Budget Nomad – US Ex – Pat on the Move
• Vote for International MedicalCorps to Help Children in Need. via humorgrafe
• Voting for International Medical Corps via Tall Skinny Kiwi
• Thank You for Blogging About International Medical Corps! via Chris Abraham Because the Medium is the Message.
• Dora the sheep droppings explorer via The French Mountain Dweller.
• Int’l NGO Needs Our Help To Win $1.5 M For Starving Children via Daily Kos.
• Thank You Bloggers for Blogging about International Medical Corps via Memes.org.
• Thank You International Medical Corps Bloggers via Abraham Harrison.
• Vote for the International Medical Corps! via Ben Heine.
• Feeding Hungry Children via Kuru Lounge.
• Your click could mean $1.5 million for malnourished children around the world via Pirate Pappa.
• One Click to Save Lives via So a Blonde Walks Into a Review.
• Members Projects via OBVI.
• With One Click You Can Save Thousands Of Malnourished Children via Blogher.
• Help International Medical Corps Feed Hungry Children via Chrisfernando.net.
• Thursday September 25 2008 via Island In the Pacific.
• Your click could mean $1.5 million for malnourished children around the world. via Fresh Motivation.
• Click for $1.5 million – A win-win-win situation via Stet.
• Vote to make a difference via Onlinefundraisingblog.
• Something About Saving Lives? via NDAGHA.
• Click to Donate via More Than An Army Wife.
• Saving the Lives of Malnourished Children via The Existential Lip.
• International Medical Corps via Backyard Missionary.
• International Medical Corps Matched with Top 25 American Express Members Project, ‘Saving the Lives of Malnourished Children’ via Bio-Medicine.
• Time is Running Out!!! via Pre School Mama.
• The International Medical Corps Please Consider This Good Cause via Working With Word.
• Saving the Lives of Malnourished Children via javajive.
• Things I should have avoided whilst pregnant via Whitterer on Autism.
• American Express Members Project: Join me in voting for the project Saving the Lives of Malnourished Children via Make College Pay Off.
• Interested in Saving a Child From Malnutrition? via Reservoir.
• Go Vote for the International Medical Corps via Christian Spirituality w/ Edges.
• Vote for the International Medical Corps! via Understanding The Psychology and Effects of Abandonment Issues.

Also, please let me know if I missed your post in the Chris Abraham comment area — and if you want to post about the contest and the issue, please feel free and pop the URL into the Chris Abraham comment section and I will add you and thanks in advance!

If you need more information, please check out our informational page, International Medical Corps Matched With Top 25 American Express Members Project, “Saving the Lives of Malnourished Children”

I love my Twitter friends.  I had a clue what twitter hashtags were based on context, but I wasn’t sure how formalized it is.  Well, I just asked my followers on Twitter and I got replies almost immediately from @afhill, @troyturner, @AnnOhio (Ann hates them). Actually, in addition to the useful content over at Hashtags.org and the Twitter Wiki, my new best friend Andrea Hill actually hooked me up with her blog post about Hash Tags: what’s the deal with… #hashtags on twitter?:

In an effort to make the service more powerful, some conventions are being established. Most people recognize “@username” to be a reference to a specific user on twitter (and their name will be linked to their account). Something else users may see are hashes (#) before words. My first exposure to this lead me to hashtags.org (another similar service is twemes). Hashtags.org is an opt-in service. A twitterer can follow @hashtags, and then may use hashtags.org to track realtime tweets that reference that specific hashtags. I’ve seen people throw hashes in front of half of the words in their tweets, to try to leverage this tracking.

I am still on the fence.  Here’s some advice: if you know that your event or group already has a Twitter account, then use the @ sign, @podcampohio, for example. However, if you’re doing your self-organization spontaneously and via Twitter only — let’s say I decided to append all of my Tweets with #amtrak while I am on the train to NY this morning, for example — then you should probably use a Hashtag.

Finally, if you want your Hashtags to be tracked real-time by the gang at Hashtags.org, you must follow @hashtags for the service to index your tweets. An, if you don’t know what Twitter is, you need to read this Twitter Primer. Oh, and if you should decide to become a Twitterati, then please follow me at @chrisabraham!

I have been trying to think of the best way to convey the weekend at PodCampOhio but my virtual friend new friend Ann Miller did a much better job of honoring the weekend!  And, yes, I was one of the folks who received hand-made cookies! And here, below, is Ann Miller’s (AKA AnnOhio‘s) Introduction to Pod Camp…

Introduction to Pod Camp…

I never ever ever thought you would hear from me, I’m going to Pod Camp Ohio. Yet, yesterday morning I was up and out the door at 7:45 to drive to Columbus for the first ever Pod Camp Ohio. I’ve seen a lot of people on my Twitter list talk about Pod Camp experiences…and I admit I have liked the idea of having so many friends in one place to get a chance to meet. But the rest of it? The sessions? Meh…

I probably would not have gone at all if I hadn’t seen a status message from Chris Abrahams–going to Pod Camp Ohio–I sent him a message, are you serious. That was the nudge I needed to sign up and make plans to go.  I kidded pre-conference that I would be in the corner with the giant panties over my head tied up with a cat5 cable.  :o)

With the help of Andrew I found the location without any difficulties, it was close to the highway and very easy to get to.  A gold star for the Pod Camp Ohio planners for finding such a great location.  The facility was nice, free wifi a geek’s paradise!  I spotted Ms. Sangs, @KaitSwanson as soon as I got in the door.  I had to give her a hug even before I checked in for the conference.   That hug and that chance to finally meet her made my day, could it get any better than this?

I started wandering around, getting my bearings, pulling out the lanyard for my name tag, writing @AnnOhio on it and getting myself organized.  As I made my way back to the room for the first address of the day, I passed a lady with pink streaks in her hair–I knew right away it was @AlisonL.  I gave her a big hug and delivered the promised homemade cookies.  It was nice to finally get to meet her in person.  As a I am talking to her I see a few more familiar faces @BarbaraKB and @DanielJohnsonJr–more hugs delivered.

I found a seat about mid-way back and made myself comfortable.  I love to people watch, and I took a look around and didn’t see anyone else that I knew.  I hear someone behind me talking to the person next to him.  “Hi, I’m Chris Abraham.”  I turned in my seat… “Chris? AnnOhio!” Naturally I jumped up to give him a big hug to welcome him to Ohio.

I looked through the session list, trying to find the non-geekiest session to go to.  First up a session by my twitter pal (who I constantly harass for being a geek) DanielJohnsonJr.  When I got to the room Chris was standing outside, he was planning to attend the same session. Alas, the door was locked.  I pull out my cellphone and send Daniel a text message–the door is locked dummy.  I made my way to the back of the room, I planned to knit during the session. The room filled quickly with people and I was glad to have a seat with a table to spread out all of my stuff.  There was about 10 minutes before the session started, it gave Chris and I a chance to talk a little more.  Daniel then had people do introductions, you know the usual name, where are you from blah blah blah…when it was my turn I said, “My name is Ann I’m here to see Daniel and to knit”.

It really was a great session, I have to confess that I learned about a few new things, and it was fun to see a Twitter pal in a new light.  (That does not mean that my constant harassment of the guy is  going to end!)  I noticed during the introductions a familiar name and stopped him.  “Oh Mr. tw3nty3ight? I saw PreppyDude talking about me to you last night I’m AnnOhio. “

“AnnOhio! I have to take a picture for PreppyDude.” Acckkkk I iz on BrightKite!  But it shows me knitting so the guy is ok in my book.  (Sheesh BrightKite?)

The next session in the room was on viral marketing, I was comfortable and decided the topic sounded interesting, as did most of the other people at the unconference, we moved to a larger room which put the presenter 10 minutes behind.  I could have actually stayed in this session for another hour, I have a feeling that the period after the presentation, the time for questions and responses would have been just as valuable as the session.  Next up..LUNCH!

There were some challenges for lunch, but in no part due to the organizers of the event.  The catering company forgot a few of the ingredients for the tacos.  It might have also helped to make things go faster to pull the tables out from the wall and to let people go through the line on both sides, it was a narrow hallway that may have been a challenge.  I honestly heard no one complaining at any point during the day.  It was a well run event, and the organizers should be proud of what they accomplished.

Lunch, was my favorite part of the day–not because the food was amazing, it was sitting down and connecting with friends.  Talking, laughing, sharing stories…and seeing the circle of people grow and grow.  I made a few new friends–people who I added to my Twitter list with the caveat that if they weren’t adding to my life I was subtracting them.  I saw people sitting off alone, laptops open, Twittering and doing a variety of online social media.  Excuse me? You are in a room full of people, many, if not most with the same interests as you and you are ONLINE?  I’ve been known to stick a cellphone down my shirt at tweet ups when people were tweeting, not even my bra is big enough to hold a laptop.  :o)  I had someone from the conference add me on Twitter–he said he did  the add during lunch.  I later teased him “Why didn’t you come find me at lunch and sit at the cool table and have a real conversation with me?”

After being entertained by Paull Young and Luke Armour I had to stay for their session about what not to do in social media.  They made me giggle, and I would give them two thumbs up as my favorite session of the day.

Then..it happened…I attended a session at the very edges of geekiness, what I thought pod camps were all about.  As more and more html code popped up on the screen I felt the energy, the very life leaving my body.  I turned into pod camp zombie.  The presenter was full of lots of helpful information, but it was clearly the wrong session choice for me.  I hit the geek wall and crumbled to the bottom in a pile.

Yikes, it was time to escape and make my way back to my corner of the cornfields. I passed out a few hugs on my way out the door and headed home in the pouring rain.  I saw several tweets from friends who went out to dinner and or drinking afterwards, and that made me wish I was still there.

A few things I would have done differently–I would have made hotel reservations and stayed in Columbus on Saturday night.  In reality I didn’t even plan to be there at lunch time, I thought I would be long gone.  I would have left the session that sucked the life out of me and just wandered the halls connecting with people.  I’m used to going to conferences and feeling the need to attend as many sessions as possible.

All in all..a day much better than expected and a chance to connect with friends.

tw3nty3ight

I love Twitter, I do, but I have been suffering through this blurb and this graphic for hours now — the hated and reviled Twitter Whale-with-Birds!:

Twitter is over capacity.

Too many tweets! Please wait a moment and try again.