Savory Crepe Ingredients

• 2 large eggs
• 1 cup milk
• 1/3 cup water
• 1 cup all-purpose flour, preferably bleached
• 1/4 teaspoon salt
• 2 tablespoons butter, melted, plus 2 or 3 teaspoons butter for coating the pan.

Savory Crepe Recipe

In a blender or food processor, blend the eggs, milk, water, flour, salt, and the 2 tablespoons melted butter for 5 seconds, or until smooth. Stir down and repeat if necessary.

Or, to mix by hand, sift the flour into a medium bowl and add the salt. Whisk the eggs until blended, mix in the milk and water, and whisk this mixture into the flour and salt; stir in the 2 tablespoons melted butter.

Cover and refrigerate for at least 1 hour (though 2 hours is preferable) or up to 24 hours.

Gently stir the batter if it has separated. Heat a seasoned 6- or 7-inch nonstick crêpe pan over medium-high heat until hot. (Use a 9- or 10-inch pan for larger crêpes.)

It takes just 2 or 3 teaspoons of butter to coat the pan for a batch of crepes. A paper butter wrapper with a small amount of butter o­n it is a fast way to achieve this.

Coat the pan lightly with butter, lift the pan from the heat, and pour in 2 or 3 tablespoons of batter for a 6- or 7-inch pan, or about 1/4 cup for a 9- or 10-inch pan, tilting and rotating the pan to coat the surface. Cook until almost dry o­n top and lightly browned o­n the edges, about 1 minute.

Loosen the edges with a metal spatula and flip the crêpe over using your fingers or the spatula, then cook the other side for about 15 seconds, or until lightly browned.

Turn the crêpe out o­nto a clean tea towel to cool. Repeat with the remaining batter, wiping the pan with butter as needed and stacking the crêpes as they are cooked.

For serving immediately, cover the crêpes with aluminum foil and keep them warm in a preheated 200 degree F oven.

For serving later, wrap them in plastic wrap in quantities intended for each use and slip them in a self-sealing plastic bag. Refrigerate crêpes for up to 3 days, or freeze them for up to 2 months.

Keep a stack o­n hand in the freezer for unexpected guests. The crêpes will quickly defrost at room temperature, then separate with ease.

Via Chris Abraham & Sweet and Savory Recipes for the Home Cook

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Berlin is surely the coolest city on earth. Erika La Tour Eiffel (AKA Erika Mauer) was my next-door neighbor for a while in Berlin.  She is an Objectum Sexual and here is her story! (You can watch all of the episodes here):

Don’t let the unique nature of her sexual orientation to turn you off to her.  She’s a badass and have accomplished amazing things in her 37+ years. She is coo, she is creative, and she is unique, for sure! I like her, she’s cool and doing cool things and definitely living her life her way.

Erika “Aya” Eiffel is authentic, amazing, and a world-class Olympic archer and was trained in Japan in the art of the Samurai sword and was actually conferred a world title in Soga-Ryu iai-batto-jutsu, san-dan (3rd level black belt) in Toyama-Ryu iai-batto-jutsu, and san-dan in the Zen Nihon To-Do Renmei:

From Erika “Aya” La Tour Eiffel’s Bio

I always had a fascination for weapons. Strange you say? Strange enough, that it lead me to start martial arts. I wanted to learn to use the Japanese katana. My plight eventually took me to Japan to study with the true masters of Japanese sword fighting. A few years ago my back nearly won the battle but after seven months of rehab, I returned and won a World Title and became the youngest instructor in the art of Soga-Ryu iai-batto-jutsu. I continued my love of the Japanese sword and earned the rank of san-dan (3rd level black belt) in Toyama-Ryu iai-batto-jutsu and also achieved san-dan in the Zen Nihon To-Do Renmei. I know, I know, I need start a webpage just dedicated to my other life as a swordswoman in Japan!

How cool is that?  Amazing!  Well, it doesn’t stop there… Erika “Aya” Eiffel transitioned away from swordsmanship to becoming an Olympic archer using her beloved recurve bow, Lance:

Archer Spotlight on Aya La Brie By Steve Ross

Having only started her archery career four years ago in 1999, Erika “Aya” La Brie had a tremendous year competitively in 2004. She was part of the Women’s Compound Team that took home a gold medal and new world record at the World Target Championships in New York City this past July. At the NAA Nationals, she shot both recurve and compound taking 10th and third place respectively. Aya also shoots the modern Longbow, traditional Japanese bow and is skilled in martial arts. I managed to catch Aya during an archery “holiday” due to a mountain bike accident.

USAA: I heard you recently had a serious mountain bike accident. What happened and will it impact your archery plans for the rest of the outdoor season?

Erika “Aya” La Brie: Well, I prefer to commute on my mountain bike as a form of cross training for my archery and last Wed. was no different. I was crossing a street on the walk signal and a truck came from the outside lane and turned in front of me. He sent me sailing when I tried to veer and brake. I flipped twice and crashed in a heap in the middle of the street. He paused only long enough to see if I was alive and sped off once I sat up.

I ended up with three mashed ribs, elbows, knee and ankle and large scrapes on my back. Fortunately, I always wear a helmet, which cracked. Otherwise, I have no crippling injuries. However, it did put a damper on the IBO Worlds, which I had to fly to the next morning followed by a five-hour drive. I managed to shoot but was in a lot of pain the whole weekend. Since my return, my training has been put on hold for the next few weeks to let my ribs and knee heal. I have never taken more than two weeks off from training and will have to rely on mental imagery until I can shoot again. Mental training helped me earlier this year when I was hospitalized for two weeks. All the experience gained from this year will help put together a good regimen until I’m ready to hit the range again.

USAA: I’m glad you’re ok and will only need a short break. You have had a fantastic year; shooting on the women’s compound team that shot a new world record must have been great.

Erika “Aya” La Brie: “Fantastic year” is more of an understatement to describe the year I’ve had! I started archery with recurve in 1999 and shot for one year before an injury forced me to shoot with a release if I wanted to continue shooting. So I picked up compound and shot for a year until last year when my hand healed and I could shoot fingers again. I switched back to recurve and made the U.S. World Field Team and alternate for the World Indoor Team. However, after shooting the Vegas Shoot this year with compound and recurve I decided I wanted to shoot both bows for NAA ranking. I had already decided I would shoot both bows at the Target Nationals, so I needed to divvy out the USAT events between both to meet the requirements. Indoor Nationals was the first step for my compound and decided the AZ Cup would be the second. The rest of the season would be recurve. Famous last words…

USAA: Tell me about shooting at the World Target event; do you treat it any different than just a normal FITA event?

Erika “Aya” La Brie: I was still in a dream-like state when I arrived in New York after making the U.S. Compound Team. I never ever imagined I would win the FITA and OR at the Arizona Cup, Texas Shootout and Gold Cup! Now I was standing on the shooting line at the World Target Championships!

All my FITA’s up to that point, I had trained myself not to fear the consequences of my shooting because I shot only for me. If I shot poorly, surely I would not shrivel up and die. Now for the first time I felt the weight of being on a team and representing the USA. My teammates were all experienced veterans and after having some difficulties on the first day of the FITA, I was afraid I would not be permitted to shoot the team round as the coach and other members questioned my experience. I pushed myself even harder and achieved several personal bests in the FITA and the matches. Now I felt that I had to prove myself to my team and to my country. To my greatest relief, the coach chose me to be the starting shooter in the team round. Since I was a rookie and had no expectations other than to shoot my best, I feel very blessed that I share a world record and have a gold medal.

USAA: Did you do any special training?

Erika “Aya” La Brie: Two weeks prior to the World Target, I moved to the Archery International Training Center in Carbondale, Ill. I worked on my backup bow and practiced shooting matches and having to deal with equipment failure etc. Good thing because I had to use my backup bow for one of the team matches. But not all my training was for the Worlds. I also had to train for the ESPN Great Outdoor Games, which was held just prior to the worlds. The Games required a speed setup and also a considerably faster shooting style than I use for target.

USAA: I don’t know of many archers who in the matter of just a few years are competing at the level you are. Do you credit some of this to your background in martial arts?

Erika “Aya” La Brie: I have made two world teams in four years with two different bows. I guess it is not common, but I have always felt my archery was a continuation of the martial arts I started many years prior to picking up a bow and arrow.

USAA: From what I understand you were a serious student of Japanese swordsmanship and Kyudo (Japanese archery). Can you describe this training?

Erika “Aya” La Brie: When I started martial arts, I quickly realized that contact martial arts was not a field I should explore if I wanted to preserve my kneecaps. So it seemed reasonable that I should fall in love with weapon’s work. The Japanese sword became my top choice from an arsenal of amazing traditional weapons. Along with training to draw, block and cut, I learned the value of becoming “one with your weapon.” This approach to fighting is where I found the most valuable tool for the mental game I currently use. Being so in tune with my katana definitely facilitated my way to winning the World Cup seven years ago. The katana was not a choice weapon for women. The training was rigorous and dangerous as we used live blades and actually cut in practice. Ask me how dangerous someday!

When I started Kyudo, I found myself getting very frustrated because of a handicap in my right shoulder. Regardless of how much I practiced, my shoulder refused to relinquish the flexibility I needed for certain motions in the shooting sequence. I shot four hours every day on a rooftop range at a Shinto shrine in Kamakura with my Japanese bow (yumi). Six months later I beat my entire school at a dojo tourney. I also was the first female non-Japanese to be inducted into the Ogasawara School of Mounted Archery. However, I knew that the beauty that made Kyudo an art would never be found with the imperfections in my form. I never even cared if I hit the target. I only wanted to shoot with beautiful style and form. I most definitely credit my training in martial arts to my advancement in archery. My bow is NOT equipment but an extension of my own being, just as my katana and my yumi were. My form, also unorthodox in many ways, is a style of my own and one that I am committed to.

USAA: You shoot Olympic style recurve, FITA compound, and various traditional bows. As for tournaments, you participate in NAA, 3-D, FITA and NFAA. Am I missing anything?

Erika “Aya” La Brie: I am still new to 3-D but have competed in a couple ASA and IBO tournaments each. I would like to shoot more 3-D but most are on the other side of the Mississippi. Since moving to Colorado, I have enjoyed shooting in CSAA (Colorado State Archery Association) tournaments and have broken nine state records since last December with all three bows. I am also new to the NFAA this year and was surprised to find a whole different organization with a different approach to target and field shooting as compared to the NAA.

USAA: Do you find it difficult switching between styles?

Erika “Aya” La Brie: This is the most frequently asked question. I learned recurve from a coach in Japan, but I taught myself to shoot compound and recently, modern longbow. Strange enough, my styles are so different from each other that I do not find it hard to switch, even in the same tournament and on occasion, the same shooting line. I find it a challenge to shoot all three bows at the same event, kind of like an archery triathlon.

USAA: Do you have a personal coach?

Erika “Aya” La Brie: When I started recurve archery in April of 1999, I had a wonderful coach for six months: Tastuo Nobori. He was my only coach and was very strict about mental and physical conditioning. But the foundations that he laid, I still use today. I’ve never had a compound coach. I just wanted to continue shooting so badly that I figured out how by applying what I learned with recurve to compound.

USAA:What is your training schedule like?

Erika “Aya” La Brie: I try to shoot four hours every day with focus on repetition of my shot sequence. At the end of training I usually do stamina exercises with my bow followed by a short run. I also cross-train by riding 30-50 miles or more a week on my mountain bike. I also jog 5 miles/run, a couple times per week. Every night just before bed I take a hot shower and stretch for 20 min. NO exceptions! I also do a lot of visual training using former pressure situations as the model.

USAA: Would you like to mention anyone in particular for giving you support this year?

Erika “Aya” La Brie: I never dreamed I would have the support that I do in archery. My greatest being from the Lord above. My sponsors are TechnoHunt, Doinker, Sure-Loc, Golden Key Futura, Carter and Specialty Archery. I would like to thank Hoyt USA for making great compound and recurve bows.

USAA: What are your compound and recurve setups?

Compound: 60# Hoyt UltraTec XT3000 Cam 1½, Easton X-10 500 Spin Wings, SureLoc Supreme, Specialty Super Scope 6X, Doinker² Stabilizer,

Recurve: 44# Hoyt Avalon+ and FX Limbs, Easton ACE 570, SureLoc FITA Extreme

She is also on the 2009 National Team for Archery, Recurve Bow:

The 2009 Senior USAT Team includes:

Recurve

Men       Women

Dan Schuller – Mercer, PA   Karen Scavotto – Enfield, CT

Joe McGlyn – Floral Park, NY  Erin Mickelberry – Bothell, WA

Jason McKittrick – Holton, IN  Stephanie Miller – Naperville, IL

Dakota Sinclair – Ridgecrest, CA  Lori Cieslinski – Howell, MI

Ted Holland – Westminster, CO  Kendra Harvey – Rio Rancho, NM

Jake Kaminski – Edgewater, FL  Erika “Aya” Eiffel – Suisun, CA

Timm Hines – Kent, WA   Amanda Nichols – Cheyenne, WY

Tyler Domenech – Holtwood, PA  *Jennifer Nichols – Cheyenne, WY

*Vic Wunderle – Mason City, IL  *Khatuna Lorig – Los Angeles, CA

Here are some more newspaper articles you can check out:

Woman with objects fetish marries Eiffel Tower

Erika La Tour Eiffel, 37, a former soldier who lives in San Francisco, has been in love with objects before. Her first infatuation was with Lance, a bow that helped her to become a world-class archer, she is fond of the Berlin Wall and she claims to have a physical relationship with a piece of fence she keeps in her bedroom.

But it is the Eiffel Tower she has pledged to love, honour and obey in an intimate ceremony attended by a handful of friends.

She has changed her name legally to reflect the bond.

Before returning to Paris for her first wedding anniversary, Mrs La Tour Eiffel visits the Berlin Wall, where her affection for what many Germans see as a symbol of repression leads to an uncomfortable encounter with a member of the staff at the Checkpoint Charlie museum.

She explained that she feels an affinity with the wall: “I am the Berlin Wall. Hate me, try to break me apart, but I will still be here, standing.”

‘I married the Eiffel Tower’

Imagine a world in which people seem hostile while inanimate objects appear friendly – even affectionate. Imagine dreading the touch of another human but longing for a passionate encounter with a large public structure. This is the strange world of the “objectum sexual”– a group of people, mainly women, whose intimate lives revolve around objects with which they say they share romantic and sexual love.

As a documentary film-maker passionate about exploring psychological aspects of human nature, I have made films about bigamists, domestic violence and co-dependent anorexic twins. Modern society is a never-ending source of these stories. It is still exceptional for a father to lock up his daughter for 24 years in a cellar, but scratch the surface and it seems that good personal relationships are rare. To fill their emotional needs, people are increasingly turning to a variety of substitutes: from internet virtual reality and food to… well, objects.

On first meeting, Erika La Tour Eiffel appears extraordinarily ordinary. An ex-US Army soldier, the 36-year-old lives in San Francisco. She is also a former world champion in archery – propelled to success, she believes, by her love for Lance, a bow. She now claims to be married to the Eiffel Tower, following a ceremony with friends last year in Paris, at which she promised eternal love to the iron monument and changed her name legally to reflect the bond. “There is a huge problem with being in love with a public object,” she says sadly. “The issue of intimacy – or rather lack of it – is forever present.”

She is currently married to the Berlin Mauer, which is why her name has changed to Erika Mauer.

I am really surprised about how jazz fans rank. That said, Radiohead and U2 (classic) are at the top of my faves and my favorite piece of music ever is Eroica by guess who? (Via WSJ)

I knew it sucked — and I knew it would fail. And it has, according to Shopper Culture,  Poor Shoppability Sinks Tropicana’s New Packaging:

Find it quick, though, because they’re bringing back the old.

Why the about face? An apparently small but vocal group decried the new packaging. According to Neil Campbell, president of Tropicana North America, “We underestimated the deep emotional bond” their most loyal customers have with the brand. Really? Blogs, news, and Twitter reveal two other hypotheses.

First, the new packaging is just not shoppable. People have a hard time finding the brand, and when they do, they can’t differentiate among the varieties (no pulp, calcium, etc.). The words are small, and the color coding along the top edge can be hidden by the shelf above (see below).

Second, the new packaging “looks like a store brand”. Why is this a criticism, when these days private labels are seen as good values (Kirkland), good quality (365, Trader Joe’s), or even premium (Safeway O Organics)? Maybe a high-priced, market leading brand like Tropicana shouldn’t look like a private label–at least not yet.

Should Tropicana (or Arnell, who did the new design) have found a way to evolve the look rather than revolutionize it? Should they have resisted the outcry of the small, vocal minority? After all, they may alienate old customers, but could they gain a new generation of customers with the new look? At the least, they should have made the design more shoppable. Testing it in less-than-ideal environments (like the tightly spaced shelving above) might have helped.

They are keeping one change: the orange-shaped cap. Nice touch.

More of the story at the New York TImes. And watch Peter Arnell describe the rationale behind the new design at AdAge.

Earlier this week, I guest lectured on digital PR at the American University and reported on the experience, Public Relations and Communications’ Future is Bright!. I said that I would not write anything nice unless someone sent me a thoughtful email from the class.

Well, I received two nice notes, one from Juliana Serafini (who promises to email me again next week) and one from Kari Elam, who had a lot of great question.  I will not expose her questions, but the long story short is that Kari is writing for music, culture, arts, and society blogs and wonders if that it good enough as a way of writing herself into a smashing agency job in PR and I told her that while it couldn’t hurt, it is also essential for her to go a little further.

Well, here is the ‘sage’ advice I give to Kari:  Kari, what you’re doing for your current blogs is more editorial writing.  While editorial and column-writing might very well help you with a publishing career in the future — and doesn’t hurt your portfolio — I must underscore the fact that while blogging about music — being a blogger — is super-important when it comes to being a respected part of the community — the “who the hell are you?” factor, there is another more important blogging strategy to pursue if you want to end up in a top-ten national PR firm.

What you need to do, in addition to blogging is “meta blogging,” — blogging about social media, about digital PR, about public relations, about advertising, etc…  It is really important to make sure you’re always taking a step back and think not only about the what of social media but also about the why and how.

What this could look like is a blog about your studies of PR at AU and what you’re learning and how it contrasts with what you’re learning at your PR Internship. If you’re interested in music, society, the arts, and culture, explore it in the context of the Internet, of online branding, ads, Twitter, Facebook, MySpace, and even television and radio.  How do you see what you’re learning about traditional PR dovetailing into social media marketing and digital PR?  Can you see a continuum?  Can you maybe help the fogies of traditional PR find their way to digital PR?  If you can light the path and maybe even map the way, you’re golden.  Move to NYC and start shopping for apartments, you’ll be on Madison Avenue in no time.

However, don’t forget the basics. As a PR consultant, you will be required to know how to not simply consume content (read blogs), not only produce content (blog), but analyze and understand how to conversation works, how best to leverage and participate in conversation, and also how best to manage conversation and manage reputation.  Being a PR professional is about knowing how things work behind the curtain. And, since you are young and “cyber,” people assume that you have a valuable and important insight into the future.

PR firms are beginning to realize that “all kids get the Internet” may be true, but not in the way they thought — that “kids” get the Internet with only the level of sophistication that people from 35-50 get television — as a source of entertainment and information.

So, it is your job to publicly and prove, on a daily basis, on a blog, that you get what’s going on, that you’re current with the movers and shakers, that you have a passion for that space, and also that you will be able to prevent the future from blindsiding your PR VP and your client by keeping on top of technology, social media, new PR, and new and important channels through which you need to use to promote and protect your clients.

Your music blogging and your trend blogging and your other blogging means that you can now think like a blogger and that you’re accepted into the blogosphere — which is an important first step.  The second step is proving you can strategically and even tactically make the Internet work for your clients and your agency.

Not to insult us marketing, advertising, and PR bloggers and blogs but there is a lot of room in the Power 150 for more voices, that’s for sure.  If you start today, you may very well shoot up the list. A new voice is always welcome. Also, don’t be intimidated by what this sort of blogging means.  You don’t have to act out of your focus.  Take what you already love and then just spend some time getting meta on it — spend some time playing.  Spend some time taking the articles you’re writing elsewhere and slice them and dice them a little academically.  Do things like create your own case studies and give away the sort of campaigns you might recommend yourself.  Feel free to critique or compliment campaigns and brands and firms and agencies — especially the ones you’d like to work with.

I swear to God, you can write yourself into this business.  You can write yourself into a very fine career as a PR professional. You’re good as gold if you can prove that you’re both someone who has been trained in traditional PR and who gets digital PR; that you’re someone who gets both theoretical social media as well as practical social media.

And, good luck to you, Kari!

According to Amit Agarwal, by way of Patrick Altoft, the French village, Eu, is under water when it comes to their name in search on Google, “The query “eu” is fairly popular among Google users but a lot of potential tourists may be missing the scenic beauty of this French town as it doesn’t rank that well in search engines,” French Town Changing Name to Improve Ranks in Google.

French Town Changing Name to Improve Ranks in Google

Eu, a small town in North France, ranks rather poorly in search engines as “EU” may mean lot of other things – it could refer to the more popular “European Union” or search engines might relate that term to the .eu web domains of Europe or even the Chemical symbol for Europium.

The query “eu” is fairly popular among Google users but a lot of potential tourists may be missing the scenic beauty of this French town as it doesn’t rank that well in search engines.

Marie-Françoise Gaouyer, the mayor of that historic town, has therefore decided to change the name of that town with a few extra syllables to improve organic rankings. Residents of the entire town will now vote to choose the new name, with Ville d’Eu (Town of EU), Eu-le-Château and Eu-en-Normandie as the top contenders.

This change in name could take as long as 5 years to become legal so Marie-Françoise could instead consider advertising on Google pages via Adwords or the town may hire an SEO firm to boost their rankings. [via]

When I realized that I could download the OPML file from the Power 150 site and then hack it around into a contact list of over 900 of the top advertising, marketing, PR, and SEO bloggers on the planet, I did so.

Ever since, I have been scheduling calls with all of the folks I have been admiring on a daily basis. Two days ago I spent an hour on the horn with Lee Hopkins, “one of Australia’s leading thinkers on communication strategy in an online environment,” who is, in fact, one of the World’s leading thinkers on communication strategy in an online environment.  We had a great chat — and amazing talk!

At the end, Lee asked me if he could blog the conversation and I jumped at the opportunity and late last night Lee published Is email marketing still relevant in a 2.0 world? which is not only the most complete description of what we at Abraham Harrison LLC do on a daily basis but it is said in a better, more comprehensive, way than I could even conceive of doing myself.  Here it is, in full.  Be sure to visit (and subscribe to) Better Communication Results, Lee Hopkin’s blog.

Is email marketing still relevant in a 2.0 world?

G’day – thanks for returning!

I just finished a fantastic conversation with Chris Abraham, the President and COO of AbrahamHarrison.

If you’ve been around the internet for a while, especially in the ‘marcoms’ (marketing communications) space, you would certainly have heard of Chris; if not of the man himself then certainly of one of his marketing and outreach programs.

Chris is one of those select few online marketers who’s text doesn’t read like a traditional online direct mail piece – you know, with LOTS OF CAPITALS and heaps of bold text and yellow highlighting and italics and

• bullet
• points
• a-
• plenty

and testimonials by the kazillion…

I could point you to a zillion of those sites – which is not to say that the style of marketing they use is not successful; it is, otherwise they wouldn’t keep doing it. But you know as soon as you see the huge, bold, bright red and often in CAPS headline what to expect for the rest of the (very) long toilet roll of a page.

Chris takes a much softer approach, always has done, and it seems to work for him and his style of copywriting.

Video, the radio star and plain ol’ bandwagon idjuts

With the advent of Web2.0/Social Media there were many ill-informed and just plain ‘bandwagon’ pundits who hailed the death of traditional communication tools such as email, web1.0 sites and – gasp – newspaper, magazine, radio and television.

Much as television didn’t kill radio as force it to rethink its place and find its niche, so too with Social Media. Every new technology platform or societal change brings with it a change in how all that came before it must view themselves and continue to offer relevancy.

Radio didn’t die, newspapers haven’t been killed off, I can still pick up plenty of magazines that appeal to all demographics and both genders from my local newsagent, and email hasn’t disappeared off the radar (if my bulging inbox every morning is anything to go by).

So it was fantastic to finally chat with someone who, like me, believes that email is STILL a fundamental part of the marketing toolkit.

In talking with Chris today, he was genuinely flattered that a fellow copywriter would find his material engaging; I thought it was brilliant reading and his deployment strategies for his clients brilliantly executed.

You see, Chris, like me, believes that email won’t go away, but WILL have to change in order to survive in the new communication landscape. Our shared view is that it will have to evolve in a couple of ways:

1. Shorter emails will be the best way of getting people’s attention
2. Long-form emails are best saved for newsletters; trying to ‘sell’ via email will become even harder to excel at.

If you’ve ever received one of Chris’ emails, you will be stunned by several things:

1. They are short – only 2-3 paragraphs
2. They link off to a SMNR (Social Media News Release) that gives a far more in-depth level of information (and all the material you might need to help you spread the word or get involved)
3. If you email Chris or anyone of his team back you WILL get a response, usually within 24 hours (Chris says they try to get back within the hour, but time zones can sometime defeat them)
4. The emails ‘read’ like they were written by a human being, not by a ‘PR’ flack or a ex-journalist hack; they aren’t full of ‘me, me, me’ stuff telling you how wonderful I (the company) am, but neither do they ‘strip-tease tantalise’ you so that when you do click on the link you end up feeling cheated
5. You get the very real feeling that there’s someone real at the end of the email.

Here’s an example (taken from my post about the Fresh Air Fund):

Hello again, Lee

On Sunday I asked if you would kindly help me spread the word about 200 inner-city children I have yet to place with host families in August. I apologize for following up so soon, but time is of the essence and you know how funny email can be. To make things simple, everything is collected into an online resource page http://freshair.smnr.us

This appeal comes straight from the top, so please do not hesitate to contact me directly.

Yours sincerely,

Sara

–
Sara Wilson
Fresh Air Fund
sara@freshair.org
www.freshair.org

Sara is a real person, not a ‘fake’ character. I sent her an email yesterday, wondering if her ears were burning, because Chris and I were talking about her:

G’day Sara,
Just finished the phone call with Chris — oh boy! Were your ears burning? They should have been!!!
Kindests,
Lee

From: Sara Wilson [mailto:swilson@chrisabraham.com]
Sent: Tuesday, 24 February 2009 2:02 AM
To: Lee@leehopkins.com
Subject: Re: Fellow Power 150 blogger

Hello Lee,
Just a quick note to re-confirm that Chris will be calling you at 10 am, your time, tomorrow (Tuesday).
No need to reply unless something has come up on your end, otherwise he will speak to you in about 7.5 hours!
Best,
Sara

In reply, Sara said,

Lee,
And I thought it was just hot where I was last night … 
It’s very kind of you to mention it, thanks.   Chris is a great guy to work for, and generous with compliments, but it’s always nice to know that someone appreciates you, isn’t it?
Cheers,
Sara

Controversy

Because Chris and his team start any campaign with an email-based blogger outreach, some of the ‘holier than thou’ social media purists occasionally give him ‘stick’, or snicker behind his back and call him a ‘spammer’. Not true – the team are very hot on ensuring only a good taste remains in the mouth of any blogger they contact, and of only offering bloggers something of actual value to the blogger.

Which is a behaviour totally unlike the hapless, clueless and insulting PR flacks who regularly show up on The Bad Pitch Blog and who attempt to fill my inbox with material about electronics, or sanitary napkins, or (ahem) extension kits, or pharmaceuticals shipped from Canada. Thank goodness I have SpamArrest to filter them out before they hit my inbox!

Chris and his team have painstakingly built up a list of nearly 35,000 bloggers across several different demographics and topic areas of interest. Visiting their blogs, they harvest their email address. They then politely email them once to offer them something of interest – if the blogger likes it, they very often blog about it; it they don’t then they don’t. What is fascinating is the response rate Chris gets for his clients.

Word of mouth and gossip-sharing amongst internet marketers has the average rate of sales of anything (be it a blog post or an ebook or a ‘course you cannot live without’) as around 0.01-0.05% from an initial mailing, with the follow-up mailings increasing that to, perhaps, 1.0-2.0%…

Chris and his team regularly get a takeup in the order of 5%, which is phenomenal. In addition, once you start developing an email relationship with anyone in their team (as I have with Sara Wilson) then all future mailings will receive much more attention than would otherwise be the case. A case in point is my own, later, post on the illegal cluster bombing being carried out in South Ossetia and The Survivor Corps run by activist and author of the very powerful book,  I Will Not Be Broken, Jerry White. It is only because Sara had taken the time to develop a relationship with me over previous months that I read and responded to the material from Jerry White. Without that relationship I would never have bothered with a topic outside of my normal areas of interest.

It is the classic ‘relationship marketing’ that Social Media Marketing pundits claim to aim for but rarely achieve.

Goodness, if I could have a dollar for every new ‘expert’ that’s popped up in the Social Media space I would retire a very rich trillionaire (and at the same time wondering how you could be a trillionaire and not be very rich – I guess if you were living in Zimbabwe you wouldn’t be…).

You wouldn’t believe the number of ‘leading social networking and social media marketing experts’ who have suddenly come out of the woodwork and set up communities in places like LinkedIn, Plaxo, Facebook, etc. Curiously, I’ve never heard of these folks before. Most of them don’t even have blogs, or if they do those blogs have only been around for less than a year. Curious, hey?

But Chris, on the other hand, has been around for a long time, has figured out what works and what doesn’t, and as evidence offers the following case studies:

• Energy Bill 2007 Case Study
• Financial Services Reputation Defense Case Study
• Firebrand TV Case Study
• Fresh Air Fund Case Study
• International Medical Corps Case Study
• Movie Producer Reputation Defense Case Study
• Snapple Antioxidant Water Case Study
• Survivor Corps Book Promotion Case Study

If you want to see the sort of posts that are associated with Chris’ kind of blogger PR pitch outreach, here are some examples:

• Thank You Operation Survivor Bloggers
• Thank You All Who Supported International Medical Corps!
• Thank You Again Survivor Corps Bloggers
• Thank You International Medical Corps Bloggers
• Thank You Fresh Air Fund Holiday Bloggers
• Thank You Fresh Air Fund Bloggers
• Thank You Fresh Air Fund Camp Counselor Bloggers!
• The Powerful SEO Benefits of Blogger PR Outreach
• Happy Thanksgiving from Abraham Harrison

Here are some examples of client SMNRs from Chris and his team that I especially like:

• http://anamigo.smnr.us
• http://freshair.smnr.us
• http://banclusterbombs.smnr.us
• http://freshairfundcounselors.smnr.us
• http://survivorcorps.smnr.us
• http://iwillnotbebroken.smnr.us
• http://internationalmedicalcorps.smnr.us

So what???

The whole point of this post is NOT to fawn at the feet of someone who clearly knows what he is doing.

The whole point IS to let you know that you don’t need to throw out your baby with the bathwater:

• Don’t jump on the Social Media bandwagon without educated advice
• Don’t take advice from a pimply 17 year old fresh out of high school
• Don’t take advice from a less-pimply 23 year old fresh out of university
• Don’t ditch all of your understanding of how ‘people’ and networks work
• Don’t take advice from someone who doesn’t even blog themselves, or Twitter, or Facebook… (see my post about Social Media Gurus)
• Don’t take advice from someone who has been blogging less than 24 months

Instead:

1. Download Todd Defren’s absolutely superb ‘Brink’ guide to Social Media and Richard Meyer’s great presentation, ‘Social Media : What you’re afraid to admit you didn’t know’ (he also has a great pharma and biotech-focused pdf presentation). Download and read Trevor Cook’s and my ‘Social Media Report’.
2. Talk to someone who actually knows what they are doing – in Australia that means folks like Stephen Collins, Laurel Papworth, Trevor Cook, Darren Rowse, Gavin Heaton and, humbly, yours truly. If WE can’t help you, we can certainly put you in touch with someone who can. Unlike the USA, where there seems to be a spirit of “You’ll prize my rolodex out of my frozen dead fingers!”, there is no fierce spirit of competition here in Australia – we have  ‘co-opertition’ wherein we all help each other out if the ‘fit’ seems better for the client.
3. Stick to reading the seasoned ‘pros’ of the online marketing and/or business communication space: you cannot go wrong if you start at folks like any of the above, or Shel Holtz, Neville Hobson, Chris Brogan, Darren Rowse, Mitch Joel, Joe Jaffe , Laura Fitton and Chris Abraham himself; see who they link to. Follow your nose from them – all the way along the path you will be reading ‘the good oil’ as we say here in Australia
4. Examine Chris’ examples above and see for yourself how simple but effective your online marketing can be if you do it with the right intention – of helping out the blogger, not flogging stuff for your client. Get the relationship right and you will flog stuff for your client anyway, trust me!

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Technorati Tags: chris abraham, laura fitton, joe jaffe, mitch joel, darren rowse, chris brogan, neville hobson, shel holtz, gavin heaton, trevor cook, laurel papworth, stephen collins, richard meyer, todd defren, sara wilson, fresh air fund, chrisabraham, bad pitch blog, social media, blogger relations, social marketing, email marketing, email, spam, spam arrest, spamarrest, business communication

Currently listening to ‘Next’ by The Necks from the album ‘Next’. Superb jazz funk from one of Australia’s great cult bands.

Jonathan Trenn popped this insightful article about Yelp over on Marketing Conversation, The contorversy about Yelp (and be sure to check out David Gelles’ article on a similar topic over at the Financial Times, Yelp rejects claims of extortion):

Ah, controversy.

Now, it’s with Yelp, the mega online review site.  On Wednesday, the East Bay Express, an alternative newspaper that covers Alameda and Contra Costa counties in California, published a very provocative article , “Yelp and the business of extortion 2.0″ on the sales operations and tactics of Yelp.  The paper made some very pointed accusations, some of them seemingly legitimate while others sounding too nebulous.  They state that Yelp is both maniupulating the placements of restaurants reviews as sales tools and then using scare tactics to then solicit advertising sales from these same restaurants.

The accusations are alarming but, because I think the article was poorly presented, it’s left me thinking that Yelp perhaps had a major sales problem in one office as opposed to a company wide sleaze factor policy.

Yelp’s initial response, written on the company blog by CEO Jeremy Stoppleman is inept and insufficient.  He’s likely satisfied that his blog posts are enough…and it may appear to be just that for the time being…but controversies such as this, be they true or just speculation, have a way of undermining a company’s integrity in a hurry.  Especially a site that 1)  is about user generated online reviews, and 2) has trust as a hallmark of its standing.

Oddly, the Yelp blog doesn’t allow comments.  That’s not a good idea…especially for a site that’s about online reviews and citizen participation.

Here’s the gist of the article.  Writer Kathleen Richards talked to “dozens” of business owners over the “past several months” and found that six of them said that Yelp sales reps promised to remove or move bad reviews if the business chose to advertise.  And these businesses would often get sales calls from Yelp reps soon after they mysteriously started getting a rash of negative reviews.  The theory here is that Yelp employees would start to or enlist others to write negative reviews on a company, those reviews would then appear at the top of a company’s page, and the company would get a phone call from a rep looking for an advertising by so those reviews can “go away”…usually to the tune of $300 a month.

For those that declined, positive reviews seemed to begin to disappear.  For those that did manage to buy, negative ones began disappearing.

This is pretty damning stuff.  If true, it shows a coordinted effort between people in sales those on the back end tech team.  It made some establishments feel as if Yelp was acting as if it was the “mafia” in that Yelp was threatening establishments to pay (advertise) in order to not be damaged.  That’s called “protection money” in organized crime.

But as I red between the lines I ended up scratching my head.   Over several months, after talking to “dozens” of businesses, Richards found six restaurants that felt that either they were being offered a quid-pro-qo for advertising to reduce or eliminate bad reviews; or some felt that this extended to manipulative threats of the placement of poor reviews and the elimination of postive reviews.

“Dozens.  “What does that mean?  36?  60?  84?  How did Richards find these restaurants?  Did she talk to one and then ask the owner/manager if he or she knew of any others that had similar stories?  Both questions are important.   The first because it leads to how widespread the problem actually is in the Bay Area and the second, because if there is a lack or randomness to all this, then the sample restaurants are self selected by the reporter.

The article relies on the how some of the restaurant owners “feel”.  These feelings may be completely legitimate.  But it is hard to counter a “feelings”e of another is the one with the feelings remain anonymous.  I fully believe in using anonymous sources, but there should be greater evidence used.  That is, if one is trying to prove that this is a consistent sales tactic used by the company as a whole.

And speaking of as a whole.  This article seems to be focusing soley on the East Bay restaurant seen.  True, it is an East Bay pub, but the article is written as if it is a widespread problem and the issue here is “the business of extortion”.  It fully damns the Yelp based on a small sample of local business’ feelings.

Stoppleman has since written a few more blog posts, but he could use a change of attitude.  There’s been enough discussion on the net about this article denigrating Yelp.  Hundreds of tweets on Twitter, negative mentions on Technorati, and articles in substantial online pubs.

The reason why I say that Stoppleman could use a change of attitude is because he’s treating all of this as an illegitimate attack.  The accusations, regardless of their veracity, at least sound reasonable.  And his defensiveness doesn’t really address the issue.

He does have on post that does work, at bit, in my opinion.  “Nine Myths About Yelp” is designed to negate what he feels are falsehoods.  The most important one he lists is #3 (it should be #1, but he doesn’t seem to realize it).  It is stated here:

Myth #3: Yelp salespeople manipulate reviews for prospective advertisers (for example, offers to remove a negative review if a new client signs up, or a threat to remove positive reviews if the business owner does not choose to advertise with Yelp)

Reality: We have every reason to trust the smart, hard-working and ethical salespeople who work at Yelp.  Beyond this, to avoid even an appearance of impropriety, we’ve taken several steps to ensure no member of our team is tempted to game the system.  Specifically:
1. Yelp salespeople do not have access to the system that deletes reviews; only a few members of Yelp engineering and user support team have this access, and they literally work on different floors within the office.
2. Every Yelp salesperson signs an agreement that s/he will not write reviews of any business while employed by Yelp.  We trust our teammates in sales to live up to this commitment.  We also have several monitoring systems in place to ensure nobody (accidentally or otherwise) crosses this line.
3. Through our vigilance, we once did find a salesperson who encouraged a friend to write a positive review for a prospective client (that the friend had actually patronized). The salesperson’s role at Yelp ended that day.
4. When a new advertiser signs up with Yelp, the relationship is handed off to an Account Manager.  The Account Manager then takes the client through a 30 minute phone training session — and confirms that reviews have nothing to do with advertising.
5. After the training call, the Account Manager sends a follow up survey that asks each client how much s/he agrees with the following statement: “I understand that Reviews are completely separate from the Yelp Ad Program, and that there is an automated filter that may suppress some of my reviews whether or not I am a client.”  Any client who does not click “Completely Agree” in this case gets yet another follow-up call for clarification.

Myth #4: Yelp removes positive reviews from businesses its staff does not like, or from businesses that do not pay for advertising

Reality: A review you may have seen on Yelp previously is no longer there; this happens.  The review in question may have “disappeared” for one of three reasons:
1. The review may have been suppressed by Yelp’s automated Review Filter, which is always out there looking for suspicious reviewing activity (like those anonymous rants and raves you see on other sites).
2. The writer may have removed her own review; she has the right to do that at any time
3. Another user believed the review violated Yelp’s Review Guidelines and sent it to our customer service team for review. The customer service team agreed, then manually removed the review.

Both our customer service team and the Review Filter work exactly the same way for advertisers as they do for non-advertisers.

This is how he should have addressed the issue at the very beginning.  Blown opportunity and his company has suffered and will continue to suffer as a result.  And he has to go beyond stating that the sales people and the tech people with access to placement of reviews work on different floors.

My guess is what happened is that a few sales reps in that particular office would scour the reviews on Yelp, and when they found some recent newly written negative ones, they then picked up the phone and made a sales call, offering the package that places a selected postive review on top – one that is visibly marked as being sponsored.  Some pitches probably went far beyond this…saying that they could make the negative one “disappear”.  Sales people will say sleazy things.  Stoppleman should understand this and not discount this.  He should then conduct some sort of internal audit that would show the public that he is trying to address the problem and root it out if it exists.  Retrain.  Resolve.

Now is it possible that some sales types had relationships with the tech people.  Absolutely.  Different floors – HA!  So the problem may have been more than a poorly written article.  Yelp needs to look into that because, as Yelp knows, online reputations matter.

And to Jeremy Stoppleman…you should allow people to comment on your blog posts.

The advance guard of the blogosphere were afraid that they missed the blogging and social media wave back in 2006 when I wrote Surfing as a Metaphor for the State of the Blogosphere and Don’t Worry You Didn’t Miss the Height of the Blogosphere, which assured folks that the height was nowhere in sight (forgive me, I am from Hawaii):

Truth is, in terms of the height of the blogosphere, it isn’t even a wave yet. A few people have caught the wave already, but it is just forming. It certainly hasn’t crested! It is far from curling. The wave is still only accessible to the top 10%, but the real market is always in that 80%.

Well, maybe we have come upon the tipping point, according to Jay Deragon in his article, Has McKinsey Created A Tipping Point? In this article, Jay says,

“There has been plenty of discussions throughout the social web about how businesses can gain from the use of social media. marketers from every corner of the earth promote their services to businesses and proclaim “expert status”. However their is only one name in the globe that has the power of getting business leaders attention. That name is McKinsey.”

This may very well be true because McKinsey is, in fact, the living gospel of big business. You, too, can read this article,  Six ways to make Web 2.0 work: Web 2.0 tools present a vast array of opportunities—for companies that know how to use them.

Over the past two years, McKinsey has studied more than 50 early adopters to garner insights into successful efforts to use Web 2.0 as a way of unlocking participation. We have surveyed, independently, a range of executives on Web 2.0 adoption. Our work suggests the challenges that lie ahead. To date, as many survey respondents are dissatisfied with their use of Web 2.0 technologies as are satisfied. Many of the dissenters cite impediments such as organizational structure, the inability of managers to understand the new levers of change, and a lack of understanding about how value is created using Web 2.0 tools. We have found that, unless a number of success factors are present, Web 2.0 efforts often fail to launch or to reach expected heights of usage. Executives who are suspicious or uncomfortable with perceived changes or risks often call off these efforts. Others fail because managers simply don’t know how to encourage the type of participation that will produce meaningful results.

What say you?  Are we at the tipping point?  Can we all start making money now instead of just being gurus, mavens, connectors, and early-adopters? Well, hopefull. Again, from Jay:

This article should be considered a tipping point. When McKinsey speaks business leaders listen and you can bet this article will stir more engagement in social media activities from businesses around the globe.

Rohit Bhargava from the Influential Marketing Blog just posted a very insightful article about how we entrepreneurs can learn from Twitter, 7 Lessons Entrepreneurs Can Learn From Twitter’s Success — basically, make things easier, better, more open (as in API), and more insidious (all of Twitter’s competitors feel compelled to integrate with Twitter — how insidious is that — open API wins again):

By any measure, the growth and popularity of Twitter has been phenomenal. To say that Twitter has hit mainstream isn’t really the right metric to use. It’s more powerful to note that for a large group of Twitter enthusiasts, to spend even a day without using it would be as bad (or perhaps even worse) than not having email. It has become just that necessary. How did the site get to this point? And what are the lessons that any entrepreneur might be able to learn from how it got there? Here are a few thoughts on the real secrets behind Twitter’s success:

1. Focus on real time. For the socially connected online, there is little use for yet another place to talk to your friends. If anything, we all have too many of those to start with. But a site dedicated to RIGHT NOW stands out. It’s useful in a way that none of the other sites we use are.
2. Skip the extra step. Approving every friend request can be a lot of work – even if you’re not the most popular of people. It does make sense on most social networks, but when it comes to posting updates on Twitter, if you do it publicly, anyone can follow you without approval. The result is that any user’s audience on Twitter can grow exponentially without barriers.
   
3. Force your customers to do less. If you have ever heard the saying that “less is more” – Twitter is the ultimate proof of that. The forced 140 character messages have made us all refocus on brevity, and as a result of this volume decrease, those of us that are constantly overcommunicated look to the site as the one place where we can still feel that we are on top of the flood of communication that rules our lives.
4. Build enough evangelists to compensate when things go wrong. One of the most well known facts about Twitter is that the service has been notoriously unreliable and crashed frequently. Though it is much improved from those days, the site still goes down or loses functionality relatively regularly. Yet it has managed to build up enough power users and evangelists, that people forgive their down times and keep coming back.
5. Integrate with the most popular competition. The single most useful feature I personally uncovered from Twitter was the ability to integrate it into my Facebook page so that may Twitter updates also become my status on Facebook. This demonstrates a fact that many entrepreneurs already know – by integrating with your competition where your “customers” currently are, you make it easier for them to migrate over to your site.
6. Launch where your influencers are. A big reason for the early success of Twitter was their launch at the SXSW Interactive festival two years ago. It was a place where all the influencers that matters for Twitter were already going to be and putting the site in front of them there allowed them to become word of mouth ambassadors for the site following the event.
7. Offer a public ranking or authority. The final element that has helped Twitter to succeed is that it has a built in authority ranking with the number of followers you have. This is located right beneath your username on the site and it’s high visibility means that it is easily the ultimate metric for anyone using the site. And you can’t help but want that number to go higher. 

While I have only met James Joyner of Outside the Beltway fame once, we keep in touch a little bit.  I have always admired his business and blogging acumen. Well, it is James’ 6-year blogiversary, and he writes, via Ryerson Review of Journalism Blog:

The blogging landscape has changed markedly in the intervening period, with many of the top blogs of early 2003 long gone and quite a few relative newcomers having taken over the top rungs. Relatively few of those who started when Steven and I did are still at it.

Political blogging has gone from an almost entirely amateur niche enterprise into something much more similar to the mainstream press, a process that has been both good and bad….

Because there are so many voices now, though, and many of the best have been acquired by major media outlets and think tanks, there’s a certain Establishment feel to the blogosphere that didn’t exist years ago. The rise of RSS readers and aggregators like Memeorandum mean that fewer of us are using our blogrolls or just keeping a log of interesting things we’re finding on the Web; instead, we’re much more apt to write about what everyone else is writing about.

After I wrote The Powerful SEO Benefits of Blogger PR Outreach, I looked around Google a little bit under the keywords “blogger outreach” and on the first page I discovered my new friend and partner, Stephen Davies of 3W PR and blogger for PRBlogger, and look what I found: corroboration! According to Stephen, “In fact, the SEO benefits could out-perform all of the other benefits of blogger outreach,” which we at Abraham Harrison, LLC, are discovering more and more every day! Check out The SEO benefits of blogger outreach:

The SEO benefits of blogger outreach

Blogger relations, or blogger outreach as I like to call it, is a relatively new concept in the PR and marketing arena. Prior to blogs and other forms of social media, people working in our industry have never had such direct access to influential people from all walks of life. The advent of these new platforms has also enabled us to tap into real insights, views and opinions on various products, brands and issues which in-turn have allowed us to have open and transparent *relations* with the *public* (public relations, get it?).

As proved by Edelman, Forrester and Nielsen, the opinion of the every-day person is increasingly becoming a more trustworthy source of information. The public is more ‘media savvy’ than ever before meaning marketing messages no longer have the same effect as they once did. If they ever did. Is it any wonder that PR people, marketers and the respective companies they represent are increasingly seeing the value in blogger outreach?

Using myself as guinea pig and my involvement in the O2 blogger outreach campaign. The company working on the initiative, VCCP, probably looked at this blog and classified it with having a niche audience. With around 1500 RSS subscribers I can safely assume that I don’t hold great powers of influence. Not to say this blog doesn’t hold *some* level of influence; it does. To what extent, though, I really don’t know, but I’m sure the guys working at VCCP have their own reasons for including me in the outreach.

So let’s assume that after I wrote both posts on the O2 Xda Orbit 2 I ‘influenced’ some of this blog’s readers. By “readers” I mean people who are subscribed to the RSS feed or email alerts and are updated as and when I publish new blog posts. How I actually influenced them is another matter. Did they rush out and buy the phone as soon as they read my review? Maybe not. Did I at least increase awareness of the phone to some of the readers? I presume so. Either way, some level of influencing was in play.

Job done? Maybe not.

What’s struck me the last week or so is the amount of traffic I’ve received by people looking for information on the Xda Orbit 2. Quite a lot in comparison for this itty-bitty blog. So-much-so that since I wrote the two posts about the phone on the 20th and 27th February they’ve proved to be the top two most popular blog posts from those dates to present time. Take a look:

Note: The Homepage and About page have higher traffic but these are static pages and not blog entries.

Again, if you look at the top ten keywords used to get to this blog since I wrote the two posts you’ll see that four out of the ten are related to the Xda including the most popular two keywords:

This, to me, is pretty impressive and it puts blogger outreach in a whole new different light. In hindsight, it’s pretty obvious that SEO plays a part in all of this but maybe I was too caught up in the ‘direct approach’ and ‘two-way conversation’ ways of thinking that I didn’t give it any thought.

In fact, the SEO benefits could out-perform all of the other benefits of bloggeroutreach. Two reasons:

Relevance – You can see by the keyword data that people who landed on either post through a search engine were actually looking for information on the Xda. The people who subscribe to my feed weren’t necessarily – I published it and they may have read it. No guarantee there, though.

Volume – If the search engine traffic to each post continues which, chances are, it will then those two posts will have received a lot more attention from Google and the like than they did through an RSS feed.

These two reasons make the point that SEO should not just be considered when initiating of blogger outreach campaign but should be high on the agenda. The measurement and evaluation process of the campaign should include any traffic and SEO data that are available to gather. They could be the most valuable results you’ve achieved!

The underlying objective of a blogger outreach campaign is, of course, to generate positive and authentic opinions on your product or brand. But if what you are promoting is a lousy, useless or even mediocre product, however, then the next title of a blog post could be “The SEO nightmare of blogger outreach.”

It’s all about the quality of the content or product you’re promoting at the end of the day.

Stephen is managing director of 3W PR, a UK based online PR consultancy. You can connect with him on Twitter or check out his LinkedIn profile. | Email Stephen

Othersource in Poland partnered with McKinney ad agency to build a Flash 3D engine with artificial intelligence for the McKinney website that’s launching this week.

Compared to other sites in the Semantics category, this one has an unusual level of interactivity. Users can ask the site questions, via the keyboard, using everyday language and expressions, and the proprietary “conversation engine” will decipher them and then fetch relevant results.

This means the user becomes liberated from the navigation. You no longer need background information to search the site – you just ask it a question.

Also, the site is completely index-able, bookmark-able, etc… from every page – even the video thumbnails have a unique URL. And every single page is a printable PDF, laid out for A4 or newsletter.I also found a nice blog post about it over at AdLab, Agency Site With a Chat Bot:

McKinney has built a Pandorabot-based chat bot (aka “conversation engine”) into its brand new site with a somewhat trippy interface. See if you can catch answers that were pre-scripted to make the machine sound particularly intelligent as opposed to the generic chat bot cop-outs like “Say what?” or “Come again”. – thank you, Michelle

Here’s the proper press release from McKinney.com:

McKinney.com – A Website You Can Talk To

Warsaw, Poland (February 10th, 2009) — Warsaw-based interactive agency Othersource announced today the launch of McKinney.com, a groundbreaking website created in partnership with the awardwinning advertising agency, in Durham, N.C.

Conversations with a website
Using cutting edge technologies, the new McKinney.com is reinventing the conversation had between the ad agency and its audience. Compared to other sites in the Semantics category, the site possesses an unusual level of interactivity. Visitors are able to ask the site questions, via the keyboard, using everyday language and expressions, and the proprietary “conversation engine” will decipher them and then fetch relevant results.

The functionality is groundbreaking. The back-end employs a 3D Flash engine with artificial intelligence, and the interface design is cutting-edge, making it one of the most experiential and unconstrained agency sites on the Web.

Unique tech mix
Othersource worked with linguists who understood, on a high-level, the structure of language. They also enlisted programmers familiar with semantics to help develop the sophisticated algorithm. “Creating the conversation engine’s ‘brain’ was quite labor intensive,” said Othersource Managing Partner Thomas Krotkiewski. “We enlisted two linguists (one a PhD from the University of Oxford), to analyze questions provided by McKinney, and to supply us with all possible ways the questions could be posed. If this search method fails, a backup proprietary tag search function will launch and search matching content. And finally, if the answer is still thought to be inadequate, the question is forwarded to McKinney for human processing. To be sure the conversation engine learns from its mistakes, there is a conversation history log on the proprietary Content Management System. This level of integration between conversation engine and website is completely unique,”

“We were looking for a production partner who would not only bring our vision to life, but enhance it,” added Keith Ciampa, who served as McKinney’s interactive creative director on the project. “Most true innovation happens on the fringes of the industry, by people who are passionate about what they do and willing to take risks. When we explained our vision for a conversational site, based on a completely open architecture, which could grow and become smarter the more it was used, Othersource knew we were asking for something that had never been done, and they couldn’t have been more excited to help us figure it out.”

Conversation-driven search
A proprietary tag search was built into the back end of the new site so search results can be presented dynamically, and not just direct visitors to a static page. For example, a visitor can ask a question like, “show me TV campaigns for client X from November last year” and an animated 3D tunnel will appear, with search results as moving thumbnail images, that the visitor can fly through. “As far as we can tell, this functionality is unique,” said Krotkiewski.

Like gas molecules
The site has an advanced 3D graphical interface. “The key to the 3D interface is the ‘cloud view,’ which shows a cloud of graphical thumbnails, moving like molecules in a gas, bouncing randomly off each other while also reacting to mouse input. The cloud can be filtered by the visitor to only show thumbnails representing certain types of content,” said Martin Ignaczak, Account Director at Othersource.

Flash without drawbacks
The site has overcome the limitations of Flash: “The site is fully searchable by Google, each page can bookmarked and linked to, and each view can be downloaded as a printable PDF,” continued Ignaczak. Working in the virtual

New technologies were key to organizing the project. Othersource used video-conferencing, VoIP, instant messaging, e-mails, and other electronic means of communication to coordinate the work with McKinney. “We only met face-to-face after the launch, which proves we are able to run even very complex projects completely in the virtual,” added Krotkiewski.

“We are honored by McKinney’s decision to partner with Othersource for the production — we were competing with some quite well-known US interactive agencies in the pitch. Being chosen in spite of being based overseas is quite a feat. We hope this project is the beginning of a long relationship with McKinney. We also expect it will generate more opportunities for us in the US overall,” said Krotkiewski.

“Partnering with Othersource on this project was both a rewarding and challenging experience,” said McKinney Interactive Technology Director Trevor O’Brien. “The biggest hurdle was taking existing technologies and customizing them to work together in ways they were not initially intended to. Othersource helped deliver a site that is an experiential and innovative place to interact online. It’s exciting to see what two like-minded teams can create together.”

About Othersource
Othersource provides interactive services from strategy to production to companies around the world. In 2008, the agency participated in projects for companies such as MetLife, The National Constitution Center in Boston, Accenture Poland, Puma, Imation Europe and others, in Poland, Sweden, Holland, the UK and the USA. The majority of its clients are Advertising and Interactive agencies that need support in creating campaign strategies, creative concepts and interactive production for their clients. About McKinney McKinney is an independent advertising agency that’s focused on reinventing the conversation between people and brands. Our goal is to lead the convergence of offline and online (today, 35% of our revenue is interactive and 88% of our frontline staff is actively engaged in the digital space), to identify relevant applications for new technologies and to deliver game-changing ideas that deliver extraordinary results for our clients, their customers and our people.

Founded in 1969, the Durham, NC-based agency’s clients include Coldwell Banker, Gold’s Gym, Major League Gaming, The NASDAQ Stock Market, Partnership for a Drug-Free America, ProShares, Qwest Communications, Sherwin-Williams, Travelocity, Virgin Mobile USA, Virgin Atlantic Airways, and Brown- Forman Corporation brands Bonterra, Chambord, Sonoma-Cutrer, Southern Comfort and Tuaca.

Most recently, Virgin Atlantic Airways and McKinney took top honors at the Interactive Advertising Bureau’s MIXX Awards that celebrate the “mixx” of creativity and effectiveness in digital marketing. Virgin Atlantic’s experiential launch, “Love from Above,” won a Gold MIXX in the Mobile Platforms category for the company’s first-ever WAP site.

For more information, visit our website at www.mckinney.com or the McKinney Newsroom by contacting Janet Northen at janet.northen@mckinney.com.

Additional information:
Thomas Krotkiewski
Managing Partner
Othersource
+48-601-145398
thomas@othersource.com
Timezone: GMT+1
Janet Northen
Partner & EVP, Director of Agency Communications

Janet Northen
Partner & EVP, Director of Agency Communications
McKinney
+1 919.313.4062
janet.northen@mckinney.com

There is a misconception among many old-media PR shops that online PR is pretty much like the old-school stuff, just in a different place.  This could not be further from the truth.  New media online PR is a completely different world, a totally different culture, and an entirely different approach.  It’s not easy, or anything for amateurs, but it is very effective when done correctly and with enough commitment.

Results by True Online Experts
We at Abraham Harrison are completely confident in our ability to produce results with clients who are willing to commit the resources and focus to online efforts — we know our way around this space like few others.  We also know that there is far more to being a surgeon than reading how an operation is done, far more to being an engineer than having the blueprints in your hands, far more to being a chef than being able to read a cookbook.

Securing you Trust, Endorsements, Top Search Results Ranking, and Ubiquitous Presence of Message
The staff of Abraham Harrison can get your brands out in front of the world, right in front of the eyes of exactly the people you want to reach.  We can make stars of your key staff members and position them as trusted experts before the world.

We can drive your search engine and general online visibility so that your brands are ubiquitous in the places where your potential clients live online and at the tops of search results — not only having your brands promoted on your own sites, but getting them endorsed and promoted on the sites and under the names of the influencers where your customers are waiting for you to meet them.

We’re happy to take you there.  Your future customers are waiting out there online for you.  We will help you find them, make sure they trust you, and establish you as the people they want to come to.  We’re looking forward to working with you!

Contact: Mark Harrison, CEO & Chris Abraham, President and COO, Abraham Harrison, LLC

Check out this new article on Forbes by my lovely friend (and author and journalist), Abigail Jones, Love’s Power Players:

From matchmakers to wedding dresses (and every step in between), the business of love is clotted with entrepreneurs and businesses fighting for a chance to orchestrate romance. But not all cupids are created equal. Whether you’re looking to find love or make it last, we found the people and businesses that are top rate in all things romance.

The future of Social Network Services (SNS) can be discovered on High School and College campuses. I believe that topic-specific “vertical” SNS’s are very important, but I also think that the model needs to be University-like – a modularized SNS. There needs to be a campus “brand” (or University) within which the topic-specific “clubs,” “houses,” “fraternities,” “dorms,” and “interest groups” can interact – somewhere where crossovers, cross-fertilization, and aggregation are encouraged – no, needs – to happen. I hate SNS sites like boompa.com – a site devoted to your favorite cars – because I am not JUST a car guy.

I am a car guy for sure but I am also interested in rowing, in biking, in Thomas Pynchon, and in talk radio – Boompa might be successful in the short term, but in the long-term, the real power would come from creating a open, creative, resource-rich platform/campus/university/high school and maybe create a school of engineering, a liberal arts school, a law school, a dining hall, and so forth, but then allow the SNS to find itself.

To allow the SNS and its members to find their own voice, their own interests, and their own passions – which may well be very different from what is first assumed by the creator. Google gets this, though not yet within the construct of the SNS’s. What Google did do successfully was to buy USENET – the original newsgroups – and then build an superstructure on top of that – make it modern, sustainable, durable, and more readable.

Google returned USENET to relevance in a world that considered newsgroups and IRC to be dead or dying. Each and every one of communities on USENET is amazingly vertical, but they could all back up and back out to the larger USENET community – to the equivalent of the “welcome new students??? meetings and gatherings colleges offer to entering Freshmen.

Communities that are too vertical tend to shoe horn the “general topics??? conversations into hidden “off topic??? eddies. That is just the opposite of what should be done. The conversation should be general, cross-pollinating, and then move, after a conversation starts, into another room.

Start with an amazing platform, collect users, listen and watch them to see how they’re playing with the software application objects, widgets, and tools (are they playing with the toy or the box?), and then build for the users base, withholding judgment. Digg is a case study for this: start small, grow organically, and allow your members to find themselves.

The developers of Digg realized that after initial vertical growth based on the general members of Slashdot (techie, geeky, teens, boys), digg would suffer from the same sort of vulnerabilities that Slashdot suffered when Slashdot didn’t evolve and grow and broaden itself.

People love talking about Linux, but when happens when the Dow drops or the elections come? Where will the conversation happen? Where is the “kitchen??? at the party where every eventually goes to just talk about general interest stuff? Unless there are opportunities to express and share so-called “off-topic??? conversation right there, within the community in which members are already committed, with members to whom they’re already committed, then they are bound to go elsewhere.

Starting small and allowing the community to design itself is much different than starting big and losing one’s focus. Other mistakes happen when community builders make assumptions as to what participants, members, and lurkers want. Another mistake is putting a wall up around the community so that non-members cannot get a full feeling for the community from without.

The best SNS’s, virtual worlds, and online communities are honeypots. By honeypot, I am not suggesting, “a server that is configured to detect an intruder by mirroring a real production system. It appears as an ordinary server doing work, but all the data and transactions are phony. Located either in or outside the firewall, the honeypot is used to learn about an intruder’s techniques as well as determine vulnerabilities in the real system.” Although I am, sort of. The best SNS needs to be appealing, attractive, sweet, and compelling. Community-builders and SNS ASP developers need to be willing learn about member techniques, interests, processes, and needs, as well as determine “vulnerabilities” in the SNS platform that may repel, turn off, or limit the evolution and growth of the community.

To channel Chauncey Gardener for a second, one must do whatever one must to make sure that the earth in the garden is moist and well fed, one must seed well and completely, one must keep the garden in sun and water, one must encourage the garden to grow as it will for only in its growth will the garden be successful, and then, after rigorous growth, pruning and weeding must be done, only in order to allow the garden to be healthy, not to turn the garden into topiary. Okay, I am done.

Digg allows all of these things. Digg is perfectly useful and compelling even as an alien, but it is way more fun and interesting when you’re a citizen, that’s for sure. An SNS community needs to be as attractive as possible because exclusivity is no longer essential or even valuable. What is valuable is “useful,??? “interesting,??? and “authentic.??? They also have to have community buy-in and the best enjoy a certain fanatical devotion. Just like the best Universities and Colleges.

And Digg allowed its member to tell it when it was time to evolve past tech and geek news. Digg did not limit its scope or define itself too tightly with being “gear for geeks??? or “news for nerds.??? That would have ultimately been the death of Digg.

What the best Universities (such as Yale) understand is that it is not the student who is blessed and honored by being accepted by a top college (Yale College) but rather it is the college that should be blessed and honored (and should be grateful) that such a quality student is accepting its offers and actually attending – choosing – their particular school: Yale instead of Princeton, Brown, Harvard, Oxford, Cambridge, Dartmouth, Stanford, Columbia, Berkeley, etc…

Harvard, too, is aware that although in the short-term Harvard makes the Harvard Man, over the long term, it is Harvard Men who made Harvard and continue to make Harvard. “Who have you graduated recently???? Unless the quality and character of its students and alumni remain top-drawer, Harvard is not guaranteed its position as “top three??? in USA Today alongside Princeton and Yale. No matter how grand its endowment.

So, Harvard and Yale spoil their students rotten! My friends who attended Harvard or Yale college swoon over those 4 years like I swoon over my first love.

Likewise, SNS’s, virtual worlds, and virtual communities need to realize that at any one point, their brand is only as good as the collective that is manifest in the users, the members, the lurkers, the stewards, and the alumni of the property.

This isn’t only true in SNS’s. The same thing can be said of the most successful message boards and online communities. The most important distinction, I think, is that all of these “rooms” and all of these “clubs” and all of these spaces where (and are) defined and created by the communities themselves. Sui generis. And this sort of ownership – “for us by us,??? as the slogan goes over as Howard Rheingold’s Brainstorms community – should never be underestimated.

The Well has Howard Rheingold as a member and alumnus, for example, and the credibility of all that he has made and done; over time, more and more virtual communities, virtual worlds, and SNS will be known for their members as well: who studies, who studied, and who wants to join.

“What’s in it for me??? (WIIFM) and the concept of pride of ownership are important – essential – ingredients of a sustainable, deep, thriving, and healthy community. The success of MySpace and of Facebook is that the verticals are not (were not) defined for them by their grand architects – they are self-creating, self-forming, and also self-destructing. They form, reform, mutate and disperse after they hit a limit of general conversation and then either break off and reform into an “interest group” or “club” or they self-check and work to “get back on topic.”

SNS’s and communities in general tend to be formed in one of two ways: like Paris or like London. Intelligence Design (architecture) or Emergent Design. The later never looks very beautiful or the way people – or the creators, investors, and architects – expect (or want) it to look, because investors and designers tend to not be able to control it – and when they do try to impost order, often in a heavy-handed way, they also tend to scare off all of their members, too.

This organic revolution has proven its success online time and time again. The Internet does not respond (well or at all) to command and control. The smartest Web 2.0 platforms allow the “masses of asses” (yes, the customer; yes, us) to define the platform and the experience – their own and collective environment and experience.

MySpace does this amazingly well and so does Facebook. Until recently, Friendster suffered from a vision and used command and control tactics to try to coerce its users that “it didn’t really want to do things that way??? and Friendster members abandoned in droves to platforms and experiences not so monitored by “mom and dad.???

A command and control grand vision doesn’t work when you develop an environment that needs to be truly both attractive and compelling much more than it needs to be informational or instructional. An SNS needs to be attractive, diversional, compelling, amusing, and entertaining – never limiting.

My analogy of college and high school never mentioned classrooms or classes for training or learning. People do enough of that at school and at work. An SNS needs to give its users a university campus without any expectations or concepts of dropping out, getting judged, doing homework, or being held accountable for anything.

A good SNS should be all late-night wine-influenced discussions of Descartes and Plato and the summer afternoons on the quad and the time playing Xbox with your roommates.

When I go onto my long-term online communities, the Well, The Meta Network, USENET, and Brainstorms, there are many very deep and very vertical communities, discussing things as frivolous as fashion and video games and as deep as how to survive cancer, how to get a post doc grant, and very deep discussions on “spirit,” “chaos theory,” and “world politics.”

What makes this amazing and sustainable is that there are an infinite number of ways to get along, to move into a space of intense conversation, and then to pull back into common areas, just to see who’s around. In a university setting, this could be the dining hall, the quad, the commons, etc. These spaces are very important.

If you think about all of this in terms of evolution, then we can think about the way things evolve in the most perverse ways when isolated from others of its kinds. So, if there are impervious walls – gaps or voids, mountains or ridges – between these vertical markets, SNS’s, and communities, then there may be an initial success, but there can also be a terrible volatility. One plague or drought can decimate a population completely.

Having a commons allows members and visitors to have a place to meet new people, have new experiences, and learn of new clubs, new opportunities, and new places – inbreeding versus crossbreeding. Ultimately, a diversity of visitors helps build a more resilient, invested, and self-identifing community. They will become “students for life??? at best and proud alums at worst. They will carry the brand awareness, even if their lives become too busy to participate any more.

They will become life long brand ambassadors for your community. Proud alumni.

And, in terms of “viral marketing,” it is also important when it comes to a member of an SNS “inviting his friends” – not all of my friends have the same vertical interests that I do… They could have very different interests – but as I explore the “commons” of an SNS, I can note that there are things happening online that “friend x” and “friend y” would love, and that would be my incentive to invite them on board.

Boompa? I am the only person I know in my entire community – that is not true, my buddy has an Audi S4 – who is into cars. My buddy is an Audi driver and I am a BMW driver. Does that mean we’re both drivers? Does that mean we love cars or our particular car? Do we cross over on performance sedans? On German cars? On luxury cars?

You have to offer the tools to allow the market to choose for itself, otherwise, you might never find out that the SNS needs all three, or none at all.

A “Modularized SNS” should be neutral like a university (unlike MySpace, which is pretty pre-defined as to what the demographic is), and there are lots of “vertical niche SNS’s” (e.g. car enthusiasts, gourmet cooking, travel, Rolex fans, Republican politicos, etc.) That way, everyone can form a SNS experience that actually fits them by modularly assembling the groups of people who have similar interests, (not just friends-in-common!)

There is a misconception among many old-media PR shops that online PR is pretty much like the old-school stuff, just in a different place.  This could not be further from the truth.  New media online PR is a completely different world, a totally different culture, and an entirely different approach.  It’s not easy, or anything for amateurs, but it is very effective when done correctly and with enough commitment.

Results by True Online Experts
We at Abraham Harrison are completely confident in our ability to produce results with clients who are willing to commit the resources and focus to online efforts — we know our way around this space like few others.  We also know that there is far more to being a surgeon than reading how an operation is done, far more to being an engineer than having the blueprints in your hands, far more to being a chef than being able to read a cookbook.

Securing you Trust, Endorsements, Top Search Results Ranking, and Ubiquitous Presence of Message
The staff of Abraham Harrison can get your brands out in front of the world, right in front of the eyes of exactly the people you want to reach.  We can make stars of your key staff members and position them as trusted experts before the world.

We can drive your search engine and general online visibility so that your brands are ubiquitous in the places where your potential clients live online and at the tops of search results — not only having your brands promoted on your own sites, but getting them endorsed and promoted on the sites and under the names of the influencers where your customers are waiting for you to meet them.

We’re happy to take you there.  Your future customers are waiting out there online for you.  We will help you find them, make sure they trust you, and establish you as the people they want to come to.  We’re looking forward to working with you!

Contact: Mark Harrison, CEO & Chris Abraham, President and COO, Abraham Harrison, LLC