Bloody great advice from Tom Foremski of Silicon Valley Watcher, Can You Advise Clients On Social Media If You Aren’t On Facebook Or Twitter?

• You cannot know much about social media by reading about social media.
• If you don’t blog, or aren’t involved in blogging through reading and commenting, you cannot know about blogging.
• If you don’t use Facebook you can’t know what is acceptable behavior on Facebook.
• If you don’t use Twitter you cannot know what is possible with Twitter.

Jonathan Trenn popped this insightful article about Yelp over on Marketing Conversation, The contorversy about Yelp (and be sure to check out David Gelles’ article on a similar topic over at the Financial Times, Yelp rejects claims of extortion):

Ah, controversy.

Now, it’s with Yelp, the mega online review site.  On Wednesday, the East Bay Express, an alternative newspaper that covers Alameda and Contra Costa counties in California, published a very provocative article , “Yelp and the business of extortion 2.0″ on the sales operations and tactics of Yelp.  The paper made some very pointed accusations, some of them seemingly legitimate while others sounding too nebulous.  They state that Yelp is both maniupulating the placements of restaurants reviews as sales tools and then using scare tactics to then solicit advertising sales from these same restaurants.

The accusations are alarming but, because I think the article was poorly presented, it’s left me thinking that Yelp perhaps had a major sales problem in one office as opposed to a company wide sleaze factor policy.

Yelp’s initial response, written on the company blog by CEO Jeremy Stoppleman is inept and insufficient.  He’s likely satisfied that his blog posts are enough…and it may appear to be just that for the time being…but controversies such as this, be they true or just speculation, have a way of undermining a company’s integrity in a hurry.  Especially a site that 1)  is about user generated online reviews, and 2) has trust as a hallmark of its standing.

Oddly, the Yelp blog doesn’t allow comments.  That’s not a good idea…especially for a site that’s about online reviews and citizen participation.

Here’s the gist of the article.  Writer Kathleen Richards talked to “dozens” of business owners over the “past several months” and found that six of them said that Yelp sales reps promised to remove or move bad reviews if the business chose to advertise.  And these businesses would often get sales calls from Yelp reps soon after they mysteriously started getting a rash of negative reviews.  The theory here is that Yelp employees would start to or enlist others to write negative reviews on a company, those reviews would then appear at the top of a company’s page, and the company would get a phone call from a rep looking for an advertising by so those reviews can “go away”…usually to the tune of $300 a month.

For those that declined, positive reviews seemed to begin to disappear.  For those that did manage to buy, negative ones began disappearing.

This is pretty damning stuff.  If true, it shows a coordinted effort between people in sales those on the back end tech team.  It made some establishments feel as if Yelp was acting as if it was the “mafia” in that Yelp was threatening establishments to pay (advertise) in order to not be damaged.  That’s called “protection money” in organized crime.

But as I red between the lines I ended up scratching my head.   Over several months, after talking to “dozens” of businesses, Richards found six restaurants that felt that either they were being offered a quid-pro-qo for advertising to reduce or eliminate bad reviews; or some felt that this extended to manipulative threats of the placement of poor reviews and the elimination of postive reviews.

“Dozens.  “What does that mean?  36?  60?  84?  How did Richards find these restaurants?  Did she talk to one and then ask the owner/manager if he or she knew of any others that had similar stories?  Both questions are important.   The first because it leads to how widespread the problem actually is in the Bay Area and the second, because if there is a lack or randomness to all this, then the sample restaurants are self selected by the reporter.

The article relies on the how some of the restaurant owners “feel”.  These feelings may be completely legitimate.  But it is hard to counter a “feelings”e of another is the one with the feelings remain anonymous.  I fully believe in using anonymous sources, but there should be greater evidence used.  That is, if one is trying to prove that this is a consistent sales tactic used by the company as a whole.

And speaking of as a whole.  This article seems to be focusing soley on the East Bay restaurant seen.  True, it is an East Bay pub, but the article is written as if it is a widespread problem and the issue here is “the business of extortion”.  It fully damns the Yelp based on a small sample of local business’ feelings.

Stoppleman has since written a few more blog posts, but he could use a change of attitude.  There’s been enough discussion on the net about this article denigrating Yelp.  Hundreds of tweets on Twitter, negative mentions on Technorati, and articles in substantial online pubs.

The reason why I say that Stoppleman could use a change of attitude is because he’s treating all of this as an illegitimate attack.  The accusations, regardless of their veracity, at least sound reasonable.  And his defensiveness doesn’t really address the issue.

He does have on post that does work, at bit, in my opinion.  “Nine Myths About Yelp” is designed to negate what he feels are falsehoods.  The most important one he lists is #3 (it should be #1, but he doesn’t seem to realize it).  It is stated here:

Myth #3: Yelp salespeople manipulate reviews for prospective advertisers (for example, offers to remove a negative review if a new client signs up, or a threat to remove positive reviews if the business owner does not choose to advertise with Yelp)

Reality: We have every reason to trust the smart, hard-working and ethical salespeople who work at Yelp.  Beyond this, to avoid even an appearance of impropriety, we’ve taken several steps to ensure no member of our team is tempted to game the system.  Specifically:
1. Yelp salespeople do not have access to the system that deletes reviews; only a few members of Yelp engineering and user support team have this access, and they literally work on different floors within the office.
2. Every Yelp salesperson signs an agreement that s/he will not write reviews of any business while employed by Yelp.  We trust our teammates in sales to live up to this commitment.  We also have several monitoring systems in place to ensure nobody (accidentally or otherwise) crosses this line.
3. Through our vigilance, we once did find a salesperson who encouraged a friend to write a positive review for a prospective client (that the friend had actually patronized). The salesperson’s role at Yelp ended that day.
4. When a new advertiser signs up with Yelp, the relationship is handed off to an Account Manager.  The Account Manager then takes the client through a 30 minute phone training session — and confirms that reviews have nothing to do with advertising.
5. After the training call, the Account Manager sends a follow up survey that asks each client how much s/he agrees with the following statement: “I understand that Reviews are completely separate from the Yelp Ad Program, and that there is an automated filter that may suppress some of my reviews whether or not I am a client.”  Any client who does not click “Completely Agree” in this case gets yet another follow-up call for clarification.

Myth #4: Yelp removes positive reviews from businesses its staff does not like, or from businesses that do not pay for advertising

Reality: A review you may have seen on Yelp previously is no longer there; this happens.  The review in question may have “disappeared” for one of three reasons:
1. The review may have been suppressed by Yelp’s automated Review Filter, which is always out there looking for suspicious reviewing activity (like those anonymous rants and raves you see on other sites).
2. The writer may have removed her own review; she has the right to do that at any time
3. Another user believed the review violated Yelp’s Review Guidelines and sent it to our customer service team for review. The customer service team agreed, then manually removed the review.

Both our customer service team and the Review Filter work exactly the same way for advertisers as they do for non-advertisers.

This is how he should have addressed the issue at the very beginning.  Blown opportunity and his company has suffered and will continue to suffer as a result.  And he has to go beyond stating that the sales people and the tech people with access to placement of reviews work on different floors.

My guess is what happened is that a few sales reps in that particular office would scour the reviews on Yelp, and when they found some recent newly written negative ones, they then picked up the phone and made a sales call, offering the package that places a selected postive review on top – one that is visibly marked as being sponsored.  Some pitches probably went far beyond this…saying that they could make the negative one “disappear”.  Sales people will say sleazy things.  Stoppleman should understand this and not discount this.  He should then conduct some sort of internal audit that would show the public that he is trying to address the problem and root it out if it exists.  Retrain.  Resolve.

Now is it possible that some sales types had relationships with the tech people.  Absolutely.  Different floors – HA!  So the problem may have been more than a poorly written article.  Yelp needs to look into that because, as Yelp knows, online reputations matter.

And to Jeremy Stoppleman…you should allow people to comment on your blog posts.

Chris Garrett has a super-smart, “stop, think, breathe, write, review, share, rewrite, and then maybe don’t hit post,” list of things to consider before criticizing anyone or anything online, 10 Tips for Criticism Without Harming Your Reputation:

1. Calm down – Take a breath, walk away, posting emotionally could cause more trouble than cure.
2. Know what you want – Why are you doing this? What is it you want changed or to achieve?
3. Does it need to be public? – First the best approach is to contact the company or person in question directly. I often go buy the rule of thumb “Praise in public, complain in private“. We all slip occasionally, but worth to keep in mind.
4. Stick to the facts – If you only present the facts as you see them then you are normally safe as far as legal grounds are concerned (though I am not a lawyer), and only use relevant information.
5. Get a second opinion – Before making something public, ensure you have expressed the issue clearly – this is not a time to be misunderstood!
6. Keep to the issues – Personal attacks, name-calling, embellishments, posturing and exaggerations will just make you look nasty and foolish. The issues should speak for you.
7. Swearing – Some people swear because they think it is funny or just part of their brand, which is fair enough if this is what your audience expects. I find though more people are put off than engaged by swearing, particularly where the quantity seems excessive even for swear fans. While you might like swearing, and might even think it is warranted, you will lose the support of your audience who want to see your points articulated well without resorting to it. If you must swear, give fair warning in your introduction, particularly if you are using audio or video.
8. Balance? – Can you balance it out with any positive, empathy or second perspectives? Is it possible you just got the wrong idea? Show that you are a human being with an issue, not going after someone for links and traffic.
9. Don’t sell – Make your point and leave it. Do not use the opportunity to sell or pump up your own stuff otherwise your audience will question your motives and you will lose their trust and credibility.
10. Use a mirror - Is your own house in order before you go attacking someone else? And spare a thought for how you would feel if you were on the receiving end of your article.

Othersource in Poland partnered with McKinney ad agency to build a Flash 3D engine with artificial intelligence for the McKinney website that’s launching this week.

Compared to other sites in the Semantics category, this one has an unusual level of interactivity. Users can ask the site questions, via the keyboard, using everyday language and expressions, and the proprietary “conversation engine” will decipher them and then fetch relevant results.

This means the user becomes liberated from the navigation. You no longer need background information to search the site – you just ask it a question.

Also, the site is completely index-able, bookmark-able, etc… from every page – even the video thumbnails have a unique URL. And every single page is a printable PDF, laid out for A4 or newsletter.I also found a nice blog post about it over at AdLab, Agency Site With a Chat Bot:

McKinney has built a Pandorabot-based chat bot (aka “conversation engine”) into its brand new site with a somewhat trippy interface. See if you can catch answers that were pre-scripted to make the machine sound particularly intelligent as opposed to the generic chat bot cop-outs like “Say what?” or “Come again”. – thank you, Michelle

Here’s the proper press release from McKinney.com:

McKinney.com – A Website You Can Talk To

Warsaw, Poland (February 10th, 2009) — Warsaw-based interactive agency Othersource announced today the launch of McKinney.com, a groundbreaking website created in partnership with the awardwinning advertising agency, in Durham, N.C.

Conversations with a website
Using cutting edge technologies, the new McKinney.com is reinventing the conversation had between the ad agency and its audience. Compared to other sites in the Semantics category, the site possesses an unusual level of interactivity. Visitors are able to ask the site questions, via the keyboard, using everyday language and expressions, and the proprietary “conversation engine” will decipher them and then fetch relevant results.

The functionality is groundbreaking. The back-end employs a 3D Flash engine with artificial intelligence, and the interface design is cutting-edge, making it one of the most experiential and unconstrained agency sites on the Web.

Unique tech mix
Othersource worked with linguists who understood, on a high-level, the structure of language. They also enlisted programmers familiar with semantics to help develop the sophisticated algorithm. “Creating the conversation engine’s ‘brain’ was quite labor intensive,” said Othersource Managing Partner Thomas Krotkiewski. “We enlisted two linguists (one a PhD from the University of Oxford), to analyze questions provided by McKinney, and to supply us with all possible ways the questions could be posed. If this search method fails, a backup proprietary tag search function will launch and search matching content. And finally, if the answer is still thought to be inadequate, the question is forwarded to McKinney for human processing. To be sure the conversation engine learns from its mistakes, there is a conversation history log on the proprietary Content Management System. This level of integration between conversation engine and website is completely unique,”

“We were looking for a production partner who would not only bring our vision to life, but enhance it,” added Keith Ciampa, who served as McKinney’s interactive creative director on the project. “Most true innovation happens on the fringes of the industry, by people who are passionate about what they do and willing to take risks. When we explained our vision for a conversational site, based on a completely open architecture, which could grow and become smarter the more it was used, Othersource knew we were asking for something that had never been done, and they couldn’t have been more excited to help us figure it out.”

Conversation-driven search
A proprietary tag search was built into the back end of the new site so search results can be presented dynamically, and not just direct visitors to a static page. For example, a visitor can ask a question like, “show me TV campaigns for client X from November last year” and an animated 3D tunnel will appear, with search results as moving thumbnail images, that the visitor can fly through. “As far as we can tell, this functionality is unique,” said Krotkiewski.

Like gas molecules
The site has an advanced 3D graphical interface. “The key to the 3D interface is the ‘cloud view,’ which shows a cloud of graphical thumbnails, moving like molecules in a gas, bouncing randomly off each other while also reacting to mouse input. The cloud can be filtered by the visitor to only show thumbnails representing certain types of content,” said Martin Ignaczak, Account Director at Othersource.

Flash without drawbacks
The site has overcome the limitations of Flash: “The site is fully searchable by Google, each page can bookmarked and linked to, and each view can be downloaded as a printable PDF,” continued Ignaczak. Working in the virtual

New technologies were key to organizing the project. Othersource used video-conferencing, VoIP, instant messaging, e-mails, and other electronic means of communication to coordinate the work with McKinney. “We only met face-to-face after the launch, which proves we are able to run even very complex projects completely in the virtual,” added Krotkiewski.

“We are honored by McKinney’s decision to partner with Othersource for the production — we were competing with some quite well-known US interactive agencies in the pitch. Being chosen in spite of being based overseas is quite a feat. We hope this project is the beginning of a long relationship with McKinney. We also expect it will generate more opportunities for us in the US overall,” said Krotkiewski.

“Partnering with Othersource on this project was both a rewarding and challenging experience,” said McKinney Interactive Technology Director Trevor O’Brien. “The biggest hurdle was taking existing technologies and customizing them to work together in ways they were not initially intended to. Othersource helped deliver a site that is an experiential and innovative place to interact online. It’s exciting to see what two like-minded teams can create together.”

About Othersource
Othersource provides interactive services from strategy to production to companies around the world. In 2008, the agency participated in projects for companies such as MetLife, The National Constitution Center in Boston, Accenture Poland, Puma, Imation Europe and others, in Poland, Sweden, Holland, the UK and the USA. The majority of its clients are Advertising and Interactive agencies that need support in creating campaign strategies, creative concepts and interactive production for their clients. About McKinney McKinney is an independent advertising agency that’s focused on reinventing the conversation between people and brands. Our goal is to lead the convergence of offline and online (today, 35% of our revenue is interactive and 88% of our frontline staff is actively engaged in the digital space), to identify relevant applications for new technologies and to deliver game-changing ideas that deliver extraordinary results for our clients, their customers and our people.

Founded in 1969, the Durham, NC-based agency’s clients include Coldwell Banker, Gold’s Gym, Major League Gaming, The NASDAQ Stock Market, Partnership for a Drug-Free America, ProShares, Qwest Communications, Sherwin-Williams, Travelocity, Virgin Mobile USA, Virgin Atlantic Airways, and Brown- Forman Corporation brands Bonterra, Chambord, Sonoma-Cutrer, Southern Comfort and Tuaca.

Most recently, Virgin Atlantic Airways and McKinney took top honors at the Interactive Advertising Bureau’s MIXX Awards that celebrate the “mixx” of creativity and effectiveness in digital marketing. Virgin Atlantic’s experiential launch, “Love from Above,” won a Gold MIXX in the Mobile Platforms category for the company’s first-ever WAP site.

For more information, visit our website at www.mckinney.com or the McKinney Newsroom by contacting Janet Northen at janet.northen@mckinney.com.

Additional information:
Thomas Krotkiewski
Managing Partner
Othersource
+48-601-145398
thomas@othersource.com
Timezone: GMT+1
Janet Northen
Partner & EVP, Director of Agency Communications

Janet Northen
Partner & EVP, Director of Agency Communications
McKinney
+1 919.313.4062
janet.northen@mckinney.com

The future of Social Network Services (SNS) can be discovered on High School and College campuses. I believe that topic-specific “vertical” SNS’s are very important, but I also think that the model needs to be University-like – a modularized SNS. There needs to be a campus “brand” (or University) within which the topic-specific “clubs,” “houses,” “fraternities,” “dorms,” and “interest groups” can interact – somewhere where crossovers, cross-fertilization, and aggregation are encouraged – no, needs – to happen. I hate SNS sites like boompa.com – a site devoted to your favorite cars – because I am not JUST a car guy.

I am a car guy for sure but I am also interested in rowing, in biking, in Thomas Pynchon, and in talk radio – Boompa might be successful in the short term, but in the long-term, the real power would come from creating a open, creative, resource-rich platform/campus/university/high school and maybe create a school of engineering, a liberal arts school, a law school, a dining hall, and so forth, but then allow the SNS to find itself.

To allow the SNS and its members to find their own voice, their own interests, and their own passions – which may well be very different from what is first assumed by the creator. Google gets this, though not yet within the construct of the SNS’s. What Google did do successfully was to buy USENET – the original newsgroups – and then build an superstructure on top of that – make it modern, sustainable, durable, and more readable.

Google returned USENET to relevance in a world that considered newsgroups and IRC to be dead or dying. Each and every one of communities on USENET is amazingly vertical, but they could all back up and back out to the larger USENET community – to the equivalent of the “welcome new students??? meetings and gatherings colleges offer to entering Freshmen.

Communities that are too vertical tend to shoe horn the “general topics??? conversations into hidden “off topic??? eddies. That is just the opposite of what should be done. The conversation should be general, cross-pollinating, and then move, after a conversation starts, into another room.

Start with an amazing platform, collect users, listen and watch them to see how they’re playing with the software application objects, widgets, and tools (are they playing with the toy or the box?), and then build for the users base, withholding judgment. Digg is a case study for this: start small, grow organically, and allow your members to find themselves.

The developers of Digg realized that after initial vertical growth based on the general members of Slashdot (techie, geeky, teens, boys), digg would suffer from the same sort of vulnerabilities that Slashdot suffered when Slashdot didn’t evolve and grow and broaden itself.

People love talking about Linux, but when happens when the Dow drops or the elections come? Where will the conversation happen? Where is the “kitchen??? at the party where every eventually goes to just talk about general interest stuff? Unless there are opportunities to express and share so-called “off-topic??? conversation right there, within the community in which members are already committed, with members to whom they’re already committed, then they are bound to go elsewhere.

Starting small and allowing the community to design itself is much different than starting big and losing one’s focus. Other mistakes happen when community builders make assumptions as to what participants, members, and lurkers want. Another mistake is putting a wall up around the community so that non-members cannot get a full feeling for the community from without.

The best SNS’s, virtual worlds, and online communities are honeypots. By honeypot, I am not suggesting, “a server that is configured to detect an intruder by mirroring a real production system. It appears as an ordinary server doing work, but all the data and transactions are phony. Located either in or outside the firewall, the honeypot is used to learn about an intruder’s techniques as well as determine vulnerabilities in the real system.” Although I am, sort of. The best SNS needs to be appealing, attractive, sweet, and compelling. Community-builders and SNS ASP developers need to be willing learn about member techniques, interests, processes, and needs, as well as determine “vulnerabilities” in the SNS platform that may repel, turn off, or limit the evolution and growth of the community.

To channel Chauncey Gardener for a second, one must do whatever one must to make sure that the earth in the garden is moist and well fed, one must seed well and completely, one must keep the garden in sun and water, one must encourage the garden to grow as it will for only in its growth will the garden be successful, and then, after rigorous growth, pruning and weeding must be done, only in order to allow the garden to be healthy, not to turn the garden into topiary. Okay, I am done.

Digg allows all of these things. Digg is perfectly useful and compelling even as an alien, but it is way more fun and interesting when you’re a citizen, that’s for sure. An SNS community needs to be as attractive as possible because exclusivity is no longer essential or even valuable. What is valuable is “useful,??? “interesting,??? and “authentic.??? They also have to have community buy-in and the best enjoy a certain fanatical devotion. Just like the best Universities and Colleges.

And Digg allowed its member to tell it when it was time to evolve past tech and geek news. Digg did not limit its scope or define itself too tightly with being “gear for geeks??? or “news for nerds.??? That would have ultimately been the death of Digg.

What the best Universities (such as Yale) understand is that it is not the student who is blessed and honored by being accepted by a top college (Yale College) but rather it is the college that should be blessed and honored (and should be grateful) that such a quality student is accepting its offers and actually attending – choosing – their particular school: Yale instead of Princeton, Brown, Harvard, Oxford, Cambridge, Dartmouth, Stanford, Columbia, Berkeley, etc…

Harvard, too, is aware that although in the short-term Harvard makes the Harvard Man, over the long term, it is Harvard Men who made Harvard and continue to make Harvard. “Who have you graduated recently???? Unless the quality and character of its students and alumni remain top-drawer, Harvard is not guaranteed its position as “top three??? in USA Today alongside Princeton and Yale. No matter how grand its endowment.

So, Harvard and Yale spoil their students rotten! My friends who attended Harvard or Yale college swoon over those 4 years like I swoon over my first love.

Likewise, SNS’s, virtual worlds, and virtual communities need to realize that at any one point, their brand is only as good as the collective that is manifest in the users, the members, the lurkers, the stewards, and the alumni of the property.

This isn’t only true in SNS’s. The same thing can be said of the most successful message boards and online communities. The most important distinction, I think, is that all of these “rooms” and all of these “clubs” and all of these spaces where (and are) defined and created by the communities themselves. Sui generis. And this sort of ownership – “for us by us,??? as the slogan goes over as Howard Rheingold’s Brainstorms community – should never be underestimated.

The Well has Howard Rheingold as a member and alumnus, for example, and the credibility of all that he has made and done; over time, more and more virtual communities, virtual worlds, and SNS will be known for their members as well: who studies, who studied, and who wants to join.

“What’s in it for me??? (WIIFM) and the concept of pride of ownership are important – essential – ingredients of a sustainable, deep, thriving, and healthy community. The success of MySpace and of Facebook is that the verticals are not (were not) defined for them by their grand architects – they are self-creating, self-forming, and also self-destructing. They form, reform, mutate and disperse after they hit a limit of general conversation and then either break off and reform into an “interest group” or “club” or they self-check and work to “get back on topic.”

SNS’s and communities in general tend to be formed in one of two ways: like Paris or like London. Intelligence Design (architecture) or Emergent Design. The later never looks very beautiful or the way people – or the creators, investors, and architects – expect (or want) it to look, because investors and designers tend to not be able to control it – and when they do try to impost order, often in a heavy-handed way, they also tend to scare off all of their members, too.

This organic revolution has proven its success online time and time again. The Internet does not respond (well or at all) to command and control. The smartest Web 2.0 platforms allow the “masses of asses” (yes, the customer; yes, us) to define the platform and the experience – their own and collective environment and experience.

MySpace does this amazingly well and so does Facebook. Until recently, Friendster suffered from a vision and used command and control tactics to try to coerce its users that “it didn’t really want to do things that way??? and Friendster members abandoned in droves to platforms and experiences not so monitored by “mom and dad.???

A command and control grand vision doesn’t work when you develop an environment that needs to be truly both attractive and compelling much more than it needs to be informational or instructional. An SNS needs to be attractive, diversional, compelling, amusing, and entertaining – never limiting.

My analogy of college and high school never mentioned classrooms or classes for training or learning. People do enough of that at school and at work. An SNS needs to give its users a university campus without any expectations or concepts of dropping out, getting judged, doing homework, or being held accountable for anything.

A good SNS should be all late-night wine-influenced discussions of Descartes and Plato and the summer afternoons on the quad and the time playing Xbox with your roommates.

When I go onto my long-term online communities, the Well, The Meta Network, USENET, and Brainstorms, there are many very deep and very vertical communities, discussing things as frivolous as fashion and video games and as deep as how to survive cancer, how to get a post doc grant, and very deep discussions on “spirit,” “chaos theory,” and “world politics.”

What makes this amazing and sustainable is that there are an infinite number of ways to get along, to move into a space of intense conversation, and then to pull back into common areas, just to see who’s around. In a university setting, this could be the dining hall, the quad, the commons, etc. These spaces are very important.

If you think about all of this in terms of evolution, then we can think about the way things evolve in the most perverse ways when isolated from others of its kinds. So, if there are impervious walls – gaps or voids, mountains or ridges – between these vertical markets, SNS’s, and communities, then there may be an initial success, but there can also be a terrible volatility. One plague or drought can decimate a population completely.

Having a commons allows members and visitors to have a place to meet new people, have new experiences, and learn of new clubs, new opportunities, and new places – inbreeding versus crossbreeding. Ultimately, a diversity of visitors helps build a more resilient, invested, and self-identifing community. They will become “students for life??? at best and proud alums at worst. They will carry the brand awareness, even if their lives become too busy to participate any more.

They will become life long brand ambassadors for your community. Proud alumni.

And, in terms of “viral marketing,” it is also important when it comes to a member of an SNS “inviting his friends” – not all of my friends have the same vertical interests that I do… They could have very different interests – but as I explore the “commons” of an SNS, I can note that there are things happening online that “friend x” and “friend y” would love, and that would be my incentive to invite them on board.

Boompa? I am the only person I know in my entire community – that is not true, my buddy has an Audi S4 – who is into cars. My buddy is an Audi driver and I am a BMW driver. Does that mean we’re both drivers? Does that mean we love cars or our particular car? Do we cross over on performance sedans? On German cars? On luxury cars?

You have to offer the tools to allow the market to choose for itself, otherwise, you might never find out that the SNS needs all three, or none at all.

A “Modularized SNS” should be neutral like a university (unlike MySpace, which is pretty pre-defined as to what the demographic is), and there are lots of “vertical niche SNS’s” (e.g. car enthusiasts, gourmet cooking, travel, Rolex fans, Republican politicos, etc.) That way, everyone can form a SNS experience that actually fits them by modularly assembling the groups of people who have similar interests, (not just friends-in-common!)

In December, we at Abraham Harrison helped the Fresh Air Fund reach out to bloggers and folks online in order to remind the online Fresh Air Fund friends and family that they both need donations during this time of year as well as needing families to host children for the summer. Since the holidays, over ninety bloggers have responded to Fresh Air Fund’s call to action with the placement of banners, with tweets, and with blog posts. We are much obliged to you, Fresh Air Fund bloggers! (via Marketing Conversation)

1. Young Manhattanite via Young Manhattanite.
2. Dicky’s Doodles &Scribbles via a Banner.
3. Mexico Surfin’, Traveling via a Banner.
4. Sonofthebeaches via a Banner.
5. More Of Dicky’s Doodles and Scribbles via a Banner.
6. Willy Wipeout via a Banner.
7. Dicky’s Gallery via a Banner.
8. Mexico Surfin’, Traveling via a Banner.
9. East Village Idiot via a Banner.
10. Assertagirl via The Fresh Air Fund: Donate Today To Change A Child’S Life Forever..
11. Olean NY, Bradford PA Entertainment Connection via Give The Gift Of A Fun Summer.
12. Picking Daisies via a Banner.
13. Rethinking Life via Rethinking The Natural World.
14. Sugar and Spice & a Little Rice via a Banner.
15. Self-Absorbed Boomer via Fresh Air Fund Needs Your Help This Holiday Season..
16. Make it Happen via Help The Fresh Air Fund.
17. Serf City via Give To The Fresh Air Fund.
18. Art of the Possible Online via The Fresh Air Fund Helping Inner City Children.
19. Yoga and Judaism Center via Fresh Air Fund.
20. Blah Blah Babycakes via This Holiday Season Give The Gift Of Fresh Air..
21. The Hosanna Road via Fresh Air.
22. The Stephford Diaries via Randomness Because I Can.
23. Lost in the Ozone via Happy Holidays From The Fresh Air Fund.
24. Stories of a Traveling Diva via Share Your Blessings For The Fresh Air Fund.
25. Grace come By Hearing via a Banner.
26. LeeOdden via a Tweet.
27. Ocean Hopping: NY To London via Fresh Air For Christmas.
28. Parenting Cares via Making This Holiday Count.
29. She Lives via Fresh Air.
30. I Say Hella via Support And Awesome Cause.
31. Bloody Brilliant via a Banner.
32. Tom Glover’s Hamilton Scrapbook via The Fresh Air Fund
33. Around the World in beautiful Shoes via a Banner.
34. Circle Of Life via a Banner.
35. Fat Doctor via Give The Gift Of Fresh Air.
36. Gotham Unleashed via Don’t Forget The Fresh Air Fund!.
37. Blue Ridge Dreaming via a Banner.
38. Mountain Mama via a Banner.
39. Best View in Brooklyn via Need An End Of The Year Tax Deduction? Consider The Fresh Air Fund.
40. Left of Centre via a Banner.
41. Samotalis via Happy Holidays From The Fresh Air Fund.
42. Word Journey via You Can Give A Child A Break This Summer.
43. Blogging for Business via The Fresh Air Fund Needs Help.
44. Speaking Thru Me via a Banner.
45. Myrtus via Open Your Heart.
46. Queens Crap via a Banner.
47. Camy’s Loft via a Banner.
48. Just A Flip Flop Mom via a Banner.
49. The Online Degree Dorm Room via Try A Little Fresh Air This Holiday Season.
50. Jewels of My Heart via The Fresh Air Fund.
51. Citizen Hunter via The Gift Of Fresh Air – And A Family.
52. The Common Room via Truly Give The Gift Of Space To A Needy Child.
53. mytopicalescape.com via a Tweet.
54. Political Junkie via The Fresh Air Fund. .
55. Outskirts:Life and Times in Charlottesville via C-Ville Needs Fresh Air.
56. Zoeysworld via Fresh Air Fund Thoughts.
57. Newbie NYC via NYC Charities – Tis The Season.
58. Lessons From a Recovering Doormat via The Gift Of Charity.
59. via Editors Advise On The Pursuit Of Happiness… The Couture Pack Or Not….
60. The New Dad Blog via a Banner.
61. South Bronx Math Teacher via a Banner.
62. Christ, My Righteousness via Supporting Fresh Air Children Fund Psa.
63. Friends of Dave via The Fresh Air Fund.
64. Base Magazine via The Fresh Air Fund Needs You!.
65. Christian Spirituality w/ Edges via The Fresh Air Fund: Changing Children’s Lives.
66. Inside the frame via a Banner.
67. Sherman’s News and Editorials via The Fresh Air Fund.
68. Tri Valley Technology News via Giving To Children In Need For The Holidays.
69. Enux.org: Regional News via Giving To Inner-City Children For The Holidays.
70. The Tutorial Blog via Giving For The Holiday Season.
71. Pregnant Pause via a Banner.
72. Healing Quotes.Daily Inspiration via a Link.
73. Healing Quotes.Daily Inspiration via a Link.
74. Green Daily via Share Your Christmas Blessings.
75. Paravanes: Christian Meditations via Fresh Air; It’s A Good Thing.
76. The Diva Network via a Banner.
77. Baby Fruit via a Banner.
78. Cheap Textbooks for college English literature writing via a Banner.
79. Happy at HFC via Fresh Air Fund.
80. ClearlyEnlight’s Travel Blog via a Link – Under “Websites”.
81. Granby 01033 via Support The Fresh Air Fund.
82. Third Mom via a Banner.
83. Baby Ethiopia via a Banner.
84. Baby Ethiopia via a Tweet.
85. The Buddha Diaries via Fresh Air.
86. Third Mom via The Fresh Air Fund.
87. The Evil Beet via Amazing Opportunity To Help Out: The Fresh Air Fund!.
88. New York Portraits via Sparkly Lights In Rockefellar Center.
89. Londonderry NH net via Thinking Of Summer, A Child In NYC Is!.
90. Good As You via a Banner.

In an effort to really get to know the folks who are “in my space” and in the space of my firm, Abraham Harrison, I downloaded the AdAge Power 150 OPML and hacked it into a spreadsheet.  Then, I had my team look up the names and emails behind the 781 blogs of the Power 150. Then, I reached out to all of them, looking to see if we could maybe do something together, may be get to know each other a little bit better. I offered the list I collected for free and offered to help put together some sort of community.  Well, who knows if these things ever work or not; however, we at Abraham Harrison LLC have had a lot of practice at reaching out to bloggers via email on behalf of our clients and earning hundreds of supportive and awesome “earned media” blog posts.  Jon Burg’s Future Vision agrees in his article The difficult art of cold pitching – Chris Abraham’s pitch to the AdAge Power 150.  Thanks, man — I really appreciate the kudos!

the difficult art of cold pitching – Chris Abraham’s pitch to the AdAge Power 150

Call it ePR, blogger outreach/relationship management, networking, social media activation or social marketing…  at it’s heart, this is the practice of speaking with the community;  enlisting bloggers and the community at large, to speak about your efforts and on behalf of your brand.

• If you have a relationship with a blogger, you can leverage this relationship to drive your brand/client.
• If you do not yet have a relationship, you have to start building one.
• If you need something done today, and don’t have a relationship, you need to resort to the daunting cold pitch: pitching your product or service without any prior interaction.
  

Chris Abraham, a noted blogger and popular twitterer, recently sent out a private email message to many of the bloggers on the Ad Age Power 150 list, asking them to register their contact information.

His note was personal, personable and extremely well written.  It felt like he was really speaking to me.  No, he didn’t mention any of my previous posts.  And yes, there is a strong likelihood that this letter was a form letter.  Nevertheless, this letter feels somewhat warm, an incredible accomplishment for a cold pitch.

The Pitch

Hi there Jon

I wanted to reach out to you since you’re a current fellow member of the AdAge Power 150 with Future Visions. Please excuse the form email but there are over 780 current Power 150 members. I am popping you this note for two reasons: first, I would like your help to do something with this list; second, I just want to update you as to what I am up to.

To create this list, I collected the OPML file free off of the Power 150 page on Adage and expanded it into a list with names and emails. I would love to share the list with you so please pop me an email if you would like a copy. I was hoping we might figure out a way to keep in better touch as a group of marketing, PR, and advertising bloggers. Please shoot me any ideas you have. I was thinking we could create a community group to share news, ideas, and opportunities to work together. On that note, I am the president and COO of Abraham Harrison LLC, a firm specializing in social media PR, blogger outreach, online engagement, and online reputation management. I would love to schedule a call so that we can explore possibilities to collaborate.

On a personal note, I have started blogging for AdAge and have had so much fun with that that I am looking to find as many opportunities to blog as I can. Please let me know if you know of anything or if you would like me to guest blog. Also, if you’re in the DC area I would love to get together. To be honest, I would love to meet you the next time I am in your neck of the woods.

Thanks so much and I appreciate your time and attention.  I wish you a very fine 2009 with much luck and success.

Cheers,

Chris
<note: Lots of contact information was provided, but I have deleted it out of concern for Chris’ privacy>

So what do we think?  Is this a cold pitch done right? 

Note: After reading this letter, I’m still unsure of what will be done with my contact information.  Is this being gathered as a closed list/community for AdAge?  Is this a contact list for his firm?  Will my contact information be shared with anyone outside of this community?

I received an invitation from Corbett Santana to attend what sounds like a super-cool inauguration party — if you happen to be celebrating in Berlin, Germany!  I will be in DC for the inauguration but I thought I would pass this on.

Barack Obama Inaugration Celebration/Party in GOYA
Goya, Nollendorfplaz 5 in Berlin
January 20th 2009
Come celebrate with “US”
LIVE from Washington D.C. on BIG screen!
The Inauguration Ceremony of BARACK OBAMA.

• 16:30 Doors open and we will project the entire Ceremony on a large screen in GOYA.
• 16:00 The ceremony starts at and ends at 20:00 (according to a press release from Washington D.C.)
• 20:00 Guest speakers from the different American abroad organizations. There is the POSSIBILITY the Governor Mayor of Berlin will make an appearance. THIS IS NOT CONFIRMED AT THE MOMENT!
• 21:00 Live Music from FOLKADELIC who played at the BABYLON Theater Election Party
• 22:30 DJ “Daddy-O” after playing Funky Soul Classics.

Tickets:  10-,€ & 6-,€ after 21:00
To reserve a ticket send a message to chair@demsinberlin.de
This is a by-partisan event all are welcomed!
There will be an after party at SURPRISE Club & Disco for those of you who find GOYA too expensive & stuffy. A shuttle vehicle will be available to transport you door to door from 22:00 till 12:00. Entrance and shuttle ride is free when you have a ticket for the Event in GOYA.

I posted version one of this article on my blog already. I showed it to Matt Creamer, my editor over at AdAge, and he told me he didn’t care if I had already posted it but that I would need to add a couple primer paragraphs to bring people into the history behind the Whopper Virgins controversy. I wrote a couple-few paragraphs and submitted and Matt posted it yesterday, One Whopper … and Hold the Ugly-American Sauce:

One Whopper … and Hold the Ugly-American Sauce

Burger King Campaign Shows Off American Provincialism at Its Worse

Burger King has brought the Whopper vs. Big Mac taste test to the farthest corners of the globe in search of Whopper Virgins. According to the site, there are still people in the world who have never been marketed to by either McDonald’s or Burger King, to say nothing of having tasted the two flagship burgers of each fast-food restaurant. For these people, Whoppers and Big Macs were either spirited to them from the closest restaurants–In the case of Bucharest, Romania, both were within 15 minutes–or the burgers were made by hand by a quality expert on a specially-designed propane travel flame broiler.

Whopper Virgins promised to be a proper documentary film, I was assured. The filmmakers would simply find people who have not been market-bombed by McDonald’s — a few of the uncorrupted — and allow them to taste both burgers et voila! Nothing could go wrong, surely, from such a noble aim, right? I mean, their goal was to simply escape the mediasphere and find some folks who have remained (until, of course, now) pure from the media machine (Schrodinger’s documentary!).

Of course, a lot of the buzz about this documentary happened on Twitter, especially in light of Motrin Moms and the Pepsi suicide ads. People have been very leery of the entire endeavor. And, of course, it has been called American imperialism.

The Whopper Virgins documentary reveals as much about the provincialism of Americans as it does possibly about the “primitives” they’re documenting. Besides, the American obsession with the “Noble Savage” is so 18th century. And this sort of untoward behavior is the furthest thing from noblesse oblige. They are neither being noble nor are they honoring any sort of moral obligation.

My one question is whether authentic cultural garb was procured for these taste-testers. I hate to burst your bubble but Bucharest is a proper city with a major university. I have a friend who has her Masters in genetics and her Ph.D. in immunology. She almost never dresses in these Romanian costumes. Wait, actually never. Not only that, but this McDocumentary (sorry McDonalds) should have been edited because the open and honest interviews with the ugly Americans is appallingly insensitive and disgusting.

So, tell me, are those traditional cultural costumes authentic or monkey suits? Was this the decision of the bonehead producer or the director, or did this crisp, minty-fresh garb just happen to be what these folks were wearing? Were they just aching to be used there in the back of everyones’ closet? Or, was this the regalia these test subject were wearing when and where they were discovered? I really want to know!

The most deplorable part of this documentary is the critique and unself-aware commentary of the way these test subjects took to the burger, along the lines of “These people are so authentic because they don’t even know how to eat a burger to say nothing of a sandwich.”

My one question is whether or not authentic cultural garb was procured for these taste-testers. I hate to burst your bubble but Bucharest, Romania, is a proper city with a major university. I have a friend who has her Masters in genetics and her Ph.D. in immunology. She almost never dresses in these Romanian costumes. Wait, actual never. Not only that but this McDocumentary (sorry McDonalds) should have been edited because the open and honest interviews with the ugly Americans is appallingly insensitive and disgusting.

This documentary reveals as much about the provincialism of Americans as it does possibly about the “primatives” they’re documenting. Besides, the American obsession with the Noble Savage is so eighteenth-century. And this sort of untoward behavior is the furthest thing from Noblesse Oblige. They are neither being noble nor are they honoring any sort of moral obligation.

So, tell me, are those traditional cultural costumes authentic or monkey suits? Was this the decision of the bonehead producer, the director, or did this crisp, minty fresh garb just happen to be what these folks were wearing? Were they just aching to be used there in the back of everyones’ closet? Or, was this the regalia these test subject were wearing when and where they were discovered? I really want to know!

The most deplorable part of this documentary is the critique and un-self-aware commentary of the way these test subjects took to the burger, along the lines of, “these people are so authentic because they don’t even know how to eat a burger to say nothing of a sandwich.”

I am actually deeply appalled and embarrassed to be an American at just about now.

Egad!