Jonathan Trenn popped this insightful article about Yelp over on Marketing Conversation, The contorversy about Yelp (and be sure to check out David Gelles’ article on a similar topic over at the Financial Times, Yelp rejects claims of extortion):

Ah, controversy.

Now, it’s with Yelp, the mega online review site.  On Wednesday, the East Bay Express, an alternative newspaper that covers Alameda and Contra Costa counties in California, published a very provocative article , “Yelp and the business of extortion 2.0″ on the sales operations and tactics of Yelp.  The paper made some very pointed accusations, some of them seemingly legitimate while others sounding too nebulous.  They state that Yelp is both maniupulating the placements of restaurants reviews as sales tools and then using scare tactics to then solicit advertising sales from these same restaurants.

The accusations are alarming but, because I think the article was poorly presented, it’s left me thinking that Yelp perhaps had a major sales problem in one office as opposed to a company wide sleaze factor policy.

Yelp’s initial response, written on the company blog by CEO Jeremy Stoppleman is inept and insufficient.  He’s likely satisfied that his blog posts are enough…and it may appear to be just that for the time being…but controversies such as this, be they true or just speculation, have a way of undermining a company’s integrity in a hurry.  Especially a site that 1)  is about user generated online reviews, and 2) has trust as a hallmark of its standing.

Oddly, the Yelp blog doesn’t allow comments.  That’s not a good idea…especially for a site that’s about online reviews and citizen participation.

Here’s the gist of the article.  Writer Kathleen Richards talked to “dozens” of business owners over the “past several months” and found that six of them said that Yelp sales reps promised to remove or move bad reviews if the business chose to advertise.  And these businesses would often get sales calls from Yelp reps soon after they mysteriously started getting a rash of negative reviews.  The theory here is that Yelp employees would start to or enlist others to write negative reviews on a company, those reviews would then appear at the top of a company’s page, and the company would get a phone call from a rep looking for an advertising by so those reviews can “go away”…usually to the tune of $300 a month.

For those that declined, positive reviews seemed to begin to disappear.  For those that did manage to buy, negative ones began disappearing.

This is pretty damning stuff.  If true, it shows a coordinted effort between people in sales those on the back end tech team.  It made some establishments feel as if Yelp was acting as if it was the “mafia” in that Yelp was threatening establishments to pay (advertise) in order to not be damaged.  That’s called “protection money” in organized crime.

But as I red between the lines I ended up scratching my head.   Over several months, after talking to “dozens” of businesses, Richards found six restaurants that felt that either they were being offered a quid-pro-qo for advertising to reduce or eliminate bad reviews; or some felt that this extended to manipulative threats of the placement of poor reviews and the elimination of postive reviews.

“Dozens.  “What does that mean?  36?  60?  84?  How did Richards find these restaurants?  Did she talk to one and then ask the owner/manager if he or she knew of any others that had similar stories?  Both questions are important.   The first because it leads to how widespread the problem actually is in the Bay Area and the second, because if there is a lack or randomness to all this, then the sample restaurants are self selected by the reporter.

The article relies on the how some of the restaurant owners “feel”.  These feelings may be completely legitimate.  But it is hard to counter a “feelings”e of another is the one with the feelings remain anonymous.  I fully believe in using anonymous sources, but there should be greater evidence used.  That is, if one is trying to prove that this is a consistent sales tactic used by the company as a whole.

And speaking of as a whole.  This article seems to be focusing soley on the East Bay restaurant seen.  True, it is an East Bay pub, but the article is written as if it is a widespread problem and the issue here is “the business of extortion”.  It fully damns the Yelp based on a small sample of local business’ feelings.

Stoppleman has since written a few more blog posts, but he could use a change of attitude.  There’s been enough discussion on the net about this article denigrating Yelp.  Hundreds of tweets on Twitter, negative mentions on Technorati, and articles in substantial online pubs.

The reason why I say that Stoppleman could use a change of attitude is because he’s treating all of this as an illegitimate attack.  The accusations, regardless of their veracity, at least sound reasonable.  And his defensiveness doesn’t really address the issue.

He does have on post that does work, at bit, in my opinion.  “Nine Myths About Yelp” is designed to negate what he feels are falsehoods.  The most important one he lists is #3 (it should be #1, but he doesn’t seem to realize it).  It is stated here:

Myth #3: Yelp salespeople manipulate reviews for prospective advertisers (for example, offers to remove a negative review if a new client signs up, or a threat to remove positive reviews if the business owner does not choose to advertise with Yelp)

Reality: We have every reason to trust the smart, hard-working and ethical salespeople who work at Yelp.  Beyond this, to avoid even an appearance of impropriety, we’ve taken several steps to ensure no member of our team is tempted to game the system.  Specifically:
1. Yelp salespeople do not have access to the system that deletes reviews; only a few members of Yelp engineering and user support team have this access, and they literally work on different floors within the office.
2. Every Yelp salesperson signs an agreement that s/he will not write reviews of any business while employed by Yelp.  We trust our teammates in sales to live up to this commitment.  We also have several monitoring systems in place to ensure nobody (accidentally or otherwise) crosses this line.
3. Through our vigilance, we once did find a salesperson who encouraged a friend to write a positive review for a prospective client (that the friend had actually patronized). The salesperson’s role at Yelp ended that day.
4. When a new advertiser signs up with Yelp, the relationship is handed off to an Account Manager.  The Account Manager then takes the client through a 30 minute phone training session — and confirms that reviews have nothing to do with advertising.
5. After the training call, the Account Manager sends a follow up survey that asks each client how much s/he agrees with the following statement: “I understand that Reviews are completely separate from the Yelp Ad Program, and that there is an automated filter that may suppress some of my reviews whether or not I am a client.”  Any client who does not click “Completely Agree” in this case gets yet another follow-up call for clarification.

Myth #4: Yelp removes positive reviews from businesses its staff does not like, or from businesses that do not pay for advertising

Reality: A review you may have seen on Yelp previously is no longer there; this happens.  The review in question may have “disappeared” for one of three reasons:
1. The review may have been suppressed by Yelp’s automated Review Filter, which is always out there looking for suspicious reviewing activity (like those anonymous rants and raves you see on other sites).
2. The writer may have removed her own review; she has the right to do that at any time
3. Another user believed the review violated Yelp’s Review Guidelines and sent it to our customer service team for review. The customer service team agreed, then manually removed the review.

Both our customer service team and the Review Filter work exactly the same way for advertisers as they do for non-advertisers.

This is how he should have addressed the issue at the very beginning.  Blown opportunity and his company has suffered and will continue to suffer as a result.  And he has to go beyond stating that the sales people and the tech people with access to placement of reviews work on different floors.

My guess is what happened is that a few sales reps in that particular office would scour the reviews on Yelp, and when they found some recent newly written negative ones, they then picked up the phone and made a sales call, offering the package that places a selected postive review on top – one that is visibly marked as being sponsored.  Some pitches probably went far beyond this…saying that they could make the negative one “disappear”.  Sales people will say sleazy things.  Stoppleman should understand this and not discount this.  He should then conduct some sort of internal audit that would show the public that he is trying to address the problem and root it out if it exists.  Retrain.  Resolve.

Now is it possible that some sales types had relationships with the tech people.  Absolutely.  Different floors – HA!  So the problem may have been more than a poorly written article.  Yelp needs to look into that because, as Yelp knows, online reputations matter.

And to Jeremy Stoppleman…you should allow people to comment on your blog posts.

We do brand reputation and online reputation management and the number one thing we tell our clients is that if you don’t amplify your brand online — add some signal to the noise, if you will — then someone else will.  And, you can do this before you’re attacked or you can do it afterwards as an ORM campaign, which, like going to a plumber when your pipes burst, is generally much more expensive.  Better to maintain than to repair.  Here’s a great article from over on Online Publicity Journal that you should check out, Be Proactive – Don’t Wait Until Negative Press Finds You!:

The internet has allowed people who have normally been quiet to now have a voice, and sometimes a loud one. That voice can easily cripple your business model and stop or slow down revenues coming like a wrench thrown into the gears. One online complaint can send ripples very quickly through your business model.

Whistle blowing websites are everywhere and frustrated clients and customers are waiting for a reason to shout and make noise if things go sour with their experience. If you haven’t’ done any proactive online marketing and your reputation has not been tarnished yet than that is great. But all it takes one angry customer to ruin that good luck streak and you just never know when it could occur.

Many times it will be from an angry customer you have never even heard from who just didn’t even bother contacting you first to try to fix the problem. If you take a proactive approach right from the beginning you can allow yourself to build up a barrier and wall against new, fresh new negative publicity coming in. It is much easier to build a barrier for you business of positive information before negative press finds it way to your search results.

With consumer confidence down and online customers becoming more and more savvy each day more and more online shoppers want to see a squeaky clean online image. If they see any angry clients or customers it could easily trigger them to purchase or do business with a competitor. Online publicity is a very quick and easy way to start building a clean online reputation.

As others pick up your releases you will effectively add more content to your search results. As these links sit and age they become anchored into the search results making it much more difficult for any Rip Off Report and Pissed Consumer listings to make their way to your search results generated by someone search for your personal or business name.

Today is Veteran’s Day, a day that pays homage to every man and woman who has served in the United States Armed Forces, in times of war and peace.  Please consider donating any amount today to help our returning troops.  If you donate now your funds will be matched dollar for dollar!

I have personally pledged to raise $1,000 of the $10,000 that Survivor Corps is raising this week to help returning soldiers in remembrance of Veteran’s Day, today — please help me make my goal. Honestly, a couple-bucks is cool — feel free to donate whatever you want. There is always the “Other” tab. If we have lots of small donations, it all adds up!  Please join me over on Facebook Cause in support of my pledge.

Our soldiers need our help now. Which is why, this Veterans Day, I’m asking you to honor their service with a modest gift to Survivor Corps’ program for U.S. Armed Forces veterans, Operation Survivor.

Survivor Corps is aiming to raise $10,000 over the next week, with your help. We currently have just over 600 members in the cause. If each member donated just $20, we would have well over $12,000. In addition, Survivor Corps is currently running a matching-gift program so your donation will be doubled for the returning troops! Please join Survivor Corps on Facebook Causes to help them reach their goal of $10,000!

Right now, about 620,000 veterans of the Iraq and Afghanistan wars suffer from post-traumatic stress disorder (PTSD), traumatic brain injuries (TBI), major depression, or a combination of the three. Many returning veterans are facing family, employment, and other community reintegration issues. Using our ten years of experience helping survivors of violent conflict find a way back to peace, within their own bodies and minds, and in their communities, Survivor Corps founded Operation Survivor to provide the same kind of life-changing services to American veterans.

NEWS FACTS
Within the United States there are over one and a half million service members that have served in military operations in Iraq and Afghanistan. Over thirty thousand have been physically wounded, but many more have experienced less visible, psychological wounds. Traumatic Brain Injury and Post Traumatic Stress Disorder have emerged as signature injuries of these conflicts, with recent reports suggesting an increase in rates of suicide, alcohol and drug abuse, homelessness, and domestic violence among returning service members and veterans.

These traumatic affects of conflict, left unaddressed, could have far-reaching negative consequences for the individuals affected, their families, and our country. Survivor Corps’ work in some of the most conflict affected countries in the world has shown community reintegration to be the key factor in those that overcome their traumatic experiences, and those that are consumed by them.

• 1.6 million servicemembers have deployed to Iraq and Afghanistan since 2001
• 300,000 have reported symptoms of PTSD and major depression. (RAND)
• Over 5,391 service members haveben killed in Iraq and Afghanistan since 2001 (hostile and non-hostile)4,447 killed in Iraq, 944 killed in Afghanistan (iCasualties, 06 AUG 08)
• Over 30,000 injured
• Over 1,000 lost limbs
• Walter Reed Amputee Center serves 100 veterans daily

The main issues for returning soldier since WWI have been:

• Major depressive disorder
• Alcohol abuse
• Domestic violence
• Suicide
• Homelessness
• Unemployment

All of these issues repeat after each war, and are symptoms of the much greater problem facing Veterans: How to reintegrate into families and communities upon return. We’ve seen these issues in our overseas networks, US citizens have seen these symptoms after past conflicts, and we are seeing these same symptoms again today..

PTSD:

• 53% of soldiers with PSTD receive treatment. (RAND)

SUICIDE:

• Since 2002 suicide attempts have risen from 350 to approximately 2,100 in 2007. (VA)
• The Army is committing $1.4 billion this year to add to the quality of life of a soldier including an informal peer support program through distribution of ACE of hearts playing cards.
• ACE cards: Ask your buddy, Care for your buddy, Escort your buddy.

SUBSTANCE ABUSE:
According to the Department of Defense heavy drinking occurred in 18.5% of those individuals from the U.S. Armed Forces surveyed.

• 41% of veterans who drank reported problems at work
• 24.7% of veterans who drank reported problems at home
• 31.2% of veterans who drank reported depression

DOMESTIC VIOLENCE:
A study conducted by the National Institute of Health showed returning veterans listed alcohol as the second most frequent cause of spouse violence.

UNEMPLOYMENT:

• 11.2% of returning young male veterans are unemployed (US Dept. of Labor)

HOMELESSNESS:

• 40% of homeless men are veterans. (National Coalition for the Homeless)
• 200,000 veterans are homeless. (NCH)
• Already 600 returning veterans from Iraq and Afghanistan have sought transitional housing services from the VA. (NCH)
• Women are 2 to 4 times more likely to become homeless. (NCH)
• After Vietnam, it generally took 9 to 12 years for veterans’ to become homeless…Returning veterans from Iraq are seeking housing services only months after returning. (NCH)

OPERATION SURVIVOR

Ongoing conflicts in Iraq and Afghanistan are creating a generation of veterans in the United States from all branches of the armed services and all 50 states who are struggling to overcome physical and psychosocial injuries. Most combat veterans convalescing in military hospitals across the country will survive physically, but getting on with their lives after returning home to their families and communities is proving a significant challenge for hundreds of thousands. Among the 1.6 million who have served since 2001, suicide is on the rise, as is unemployment and incidents of substance abuse and domestic violence.

The successful reintegration of returning service members is an issue that will have a long-lasting impact on American society, and may become the single defining struggle facing this new generation of veterans. Survivor Corps and its partners are determined to avoid the mistakes made when veterans returned from Vietnam, which resulted in tens of thousands of post-war suicides and over 200,000 men and women living on the streets.

To head off this tragic outcome, Survivor Corps will build peer support programs at the community level that will bring service members and veterans together for mutual support and encourage both individual responsibility and collective action to help others in need.

Survivor Corps is offering an alternative “treatment” that can be made readily available in all communities, regardless of proximity to traditional military or govern¬ment centers of support. Our approach is nimble enough to address the needs of individual survivors, while still broad enough to build a coalition of survivors and service providers working to effect long-term positive change.

This new program will help the recovery and reintegration of hundreds of thousands of returning U.S. service members at a critical time for them and their country.

If you have not been keeping on top of all of the great comments streaming in to the AH Poll entitled “If John McCain died or became incapacitated, would Sarah Palin be competent to be President?” you are really missing out! Some of them are the most insightful, thoughtful, and brilliant collection of thoughts representing the best and the worst of the right and the left! Roll up your sleeves and batten your hatches because you’re going to have one hell of a ride. Oh, also, these comments are in reverse-chronological order so the most recent are at the top. If you want to keep track of them live, please go visit them where they love and breathe. Read below for the most amazing Sarah Palin comment thread of the Internets!

And, here’s an embed of the poll, if I’ve piqued your interest by now:

My business partner and CEO, Mark Harrison, boiled our, Abraham Harrison’s, elevator speech down into bullet points.  Let me know what you think!

• Abraham Harrison, LLC is a Public Relations company dealing solely in online media
  • AHLLC has two practices: Promotional online PR, and Defensive online PR
    1. Promotional online PR is about getting the client’s message out
       1. Three methodologies:
          1. Top-down Online Influencer Outreach
             • Blogger and community gatekeeper outreach in order to get those influencers to be the mouthpieces for our clients.
               • We do the elite A-lister high-touch, personal relationship management
               • And B-Z lister “long-tail” outreach
          2. Social Networking Site (SNS) presence creation and management
             • Creation, development, and upkeep of profiles, groups, and friend relationships
          3. Bottom-up Online Conversation Engagement
             • Going to where the conversations are happening online (in forums, newsgroups, blog comments, etc.) and directly engaging the conversation that is happening online.
    2. Defensive online PR is essentially crisis management
       1. Two methodologies:
          1. Making bad stuff disappear: Online Reputation Clean-up/Search Results Cleansing
             • Establishing client’s hegemony over their search engine results and making the negative content a “needle in a haystack”
          2. Countering bad stuff too big to make disappear: Direct Misinformation Correction via Online Conversation Engagement
             • Finding negative conversation online and engaging it in order to bring the client’s message into the dialogue
             • Quiet and/or neutralize vitriol by bringing the detractors into positive relationship

If you are interested in an online reputation management, defensive SEO, reputation defense campaign, please call us at +1 202-657-4769 or email us at info@chrisabraham.com, and we’ll be more than happy to help you!

Abraham Harrison Online Reputation Management and Defense Services

When it comes down to it, reputation defense and crisis management demands engagement: resistance is futile. Here’s some excellent advice from Local Advertising Journal about the risks and rewards of Online Reputation Management: Eliminate the Negative:

A negative review of your business or product is detrimental to your online reputation, but if it is managed correctly you can negate some of its worst impacts. When you find a negative review about your business, under no circumstances should you knee-jerk a reply defending your business. This can quickly devolve into a nasty thread of replies that will in perpetuity online, for anyone to read. You would not want have a heated argument in front of your customers in public, and make no mistake, an online post war is public indeed.

This is an excellent addition to what I have written in the past about online reputation defense and management:

Some things to consider when you’re cleaning negative returns on Google and the other search engines: cleaning is easier after the body has been removed. If you are in the middle of a maelstrom of bad press and online vitriolic hatred, then you probably need to weather the storm for a while before the counter messaging and the defensive SEO strategy starts working.

That said, messaging, controlling your brand, your reputation, and your results on Google — promotional SEO — should be started well before you ever get smeared online. Getting your message, your intent, your true self, your words, you interests, your true bio, your positive images, your press packets, and everything you have ever published online well before sladerous things happen is essential.

Otherwise, you will be too vulnerable. The best defense is a fantastic offense, to be sure.

One thing that one really needs to consider before entering into a reputation war is whether or not to engage at all.  One thing that I learned during my short stay at Edelman was that the very best PR consultants know when not to engage.  That’s the magic.

Also, if you have a choice, to not engage the attack unless it is in your own terms. If you enter into an engagement in the other party’s terms, you are doomed to failure. Most often, no matter how tempting it may be, do not try to do crisis management in a blogger’s comments unless you have an attitude of mea maxima culpa and a strong solution — a solution that will seriously win hearts and minds — and that does not include being defensive or fighting back.

What I recommend in cases like this is counter-messaging, using either a platform you control or a neutral platform, such as YouTube, Twitter, Digg or whatnot.  In this way, you will be able to convey your truths and the truths of your company and brand without getting to wrapped up in the tarbaby of the commenters and supporters who will, undoubtedly, flock around you like Piranha.

Otherwise, as I said before, no time like the present to start working up your online brand reputation with some of your own energy, positivity, passion, case studies, bios, experience, sharing, teaching, participating, engaging, and learning well before anything happens in your space, online or otherwise.

When it comes down to it, it all comes down to whether you’re known or unknown. If you are attempting to defend your reputation as an Internet unknown against an Internet Celeb, you’re toast and you probably need to quickly contact me and my firm right away — things are going to get ugly fast.  Even if you’re known but not necessarily adored, you will still be part of the accountability loop. People tend not to attack someone they know. If you can make sure your “captors” know your face and know who you are, you’re more likely to survive any sort of slander and online attack much more than a nameless, faceless, and detached corporate globalist.

I don’t know if you’ve been online much, but the worst thing ever to be online is a detached corporate globalist. Even if you and your brand has a history of tending towards detached corporate globalism, you can at least become an engaged corporate localist with the name Jack or Phil or Mike or Sheila, and that’s better that just being a Trademark, a Copyright, and a pack of hungry lawyers!

Abraham Harrison LLC’s Online Reputation Management Defense Services

You are not helpless in the face of negative search results. A directed, well-executed, diligent campaign will place your desired results high in the list, pushing undesirable results down to irrelevant pages where the majority of Internet users do not bother to look. 90% of searchers never look past the first page — i.e. the first 10 results. 99% of searchers never look beyond the second page. We will work to get the undesirable results as far from those first two pages as possible.

At Abraham Harrison, LLC, our proven and well-refined methods as well as our long-established credibility gives us particular efficacy in influencing top search results. We don’t engage the negative results, as this actually makes them more attractive to the search engines. We employ an assortment of tactics to chaff and flare, to draw the search engines’ attention to positive and neutral results, and away from the problematic negative results .

It is not possible to make information on the Internet disappear unless the people who put the information online in the first place take it back down again — even then, the data is often mirrored elsewhere or cached and re-served by the likes of Google and The Wayback Machine. The method is to make the undesirable results needles in haystacks — it can be there, but only people really intent on finding it will come across it.

An online search results sanitization campaign is a long-term commitment, much like treating a cancer. It begins with a period of intense assault on the problem to beat the negatives down followed by a on-going low-level maintenance regime to keep them down. A campaign is heavily front-loaded with the ongoing maintenance being very low cost — we can also turn those maintenance operations over to you, together with any infrastructure, content, and domain names we may have set up during the campaign.

Unlike many other companies in this field, we have no interest in holding you hostage over the years by keeping control of the mechanisms of the treatment. We are happy to turn that over to you once we get you in the clear, or if you prefer, provide you the service of keeping up the defense, however you prefer.

An online search results sanitization campaign requires subtlety convincing the search engines that what they previously believed — i.e. that the currently highly-ranked negative results are indeed some of the most valuable and relevant results — is no longer true, and that the neutral and positive content that we identify or create is far more valuable and relevant and therefore should rank highly, pushing the negative results down into the obscurity of lower rankings.

This requires a bit of time, 6-8 weeks of concerted effort generally, to get results moving away from where the search engines have long believed them legitimately to stand, toward the new state that we desire, with those negative results far below the neutral and positive ones.

Once we get the results moving and out of stasis, we keep them moving until we are happy with the results, then maintain them in place, so that the negative results (which naturally have their own legitimacy in the eyes of the search engines) do not move back up again. It is a bit like braces on a child’s teeth which are then followed by a retainer that keeps them straight and prevents them from slipping back to their original crooked state.

Even the largest, well-known companies have used defensive SEO tactics in the face of crisis and unfavorable publicity. It works for them, and it will work for you. Negative search results are a controllable problem that can be solved with diligence and know-how. Unlike other common types of crises, negative search results will not disappear without action. However, unfavorable publicity that you may have received years ago that is still affecting perceptions about your brand can be dealt with and have its negative impact neutralized.

We have resolved difficult SEO solutions — probably far worse than yours – in the past and come out on top. With our vast network and effective systems, we are able to provide an viable, permanent solution to most online reputation problems, and we will help with yours as well.

Generally, campaigns run a year, with the bulk of the effort in the first 4 months. After the first five to six months have passed and we have achieved a stable new order with the negative results well-buried, we will be happy to turn the maintenance over to you, if you wish, or we can continue to maintain the defensive systems for you until the end of the year.  After the first year, we’re happy to continue monitoring your online reputation and maintaining your defensive systems for as long as you choose to retain our services.

That said, all of the work, all the domain names, and all the IP we generate for you is yours and we’re happy to turn it over to you if you like, after the year-long contract is completed.

Abraham Harrison, LLC, bills on a retainer basis, i.e. at the beginning of the month before beginning operations. As mentioned, the effort, and the billing is front-loaded to allow an aggressive attack to beat down the negative results soundly, then backing off over time focusing over more on the lower-resource work of stabilizing the results in order to allow you to save money.

Jennifer Mattern just wrote a great post answering some of your questions regarding the important question, Should You Jump Into Social Networks to Promote Your Business? over at RedFly Marketing:

There’s a lot of buzz in the online PR world about social networking, whether that be traditional social networks like MySpace and Facebook or social networking through microblogging services such as Twitter.

Should you jump into social networking to promote your business? And if so, with so many options available, how do you choose which social networks to participate in?

Benefits of Social Networking

I’m not much of a supporter of diving into every new or large social networking environment or fad to promote a business. However, social networks do have some benefits that make them worth considering as an addition to your online PR efforts:

1. Social networks and microblogging services can serve multiple roles with a single tool. For example, you can network with colleagues, while also promoting offers or information to clients and potential clients of your company.

2. Social networking is cost-effective. Most networks are free to join.

3. Social networks and microblogging services can help you get news or a message out very quickly to a targeted audience.

Problems with Social Networking

Despite its benefits, there are also some drawbacks to social networking for promoting a business.

1. Social networking can be a productivity killer. Many businesses simply try to do too much – Twitter, Facebook, LinkedIn, Myspace, etc. The multiple updates aren’t always reaching different audiences, and it’s a waste of time that could be spent elsewhere if you’re simply targeting the same groups with the same messages, but in different locations.

2. It’s easy to get too personal, or too off-topic, when social networking, Twittering, etc. You may divulge more information than you wanted to (or than you should), and once you’ve said it, you can’t take it back. The instant gratification factor also makes it easier to communicate without thinking things through; contributing to negative “Web wars” at times.

3. The bulk of the population still hasn’t embraced these technologies, meaning your target audiences may not yet be well-represented there.

Choosing Social Networking Services for Your Needs

There are good things about social networking for PR. There are negative things as well. So how can you strike a happy balance? How do you choose the best social media communication tools for your business, without over-extending your resources to reach only a small portion of your audience?

1. Target, target, target! It doesn’t matter what the largest social network is if your specific audience isn’t represented there. Niche social networking tools may be a far better option than simply going with networks that always seem to be getting the buzz. For example, no network yet beats Myspace for promoting to musicians. If you’re trying to reach an adult audience as opposed to teens, you may be better off using a service like Gather.com. If you want to network with other professionals in your industry, LinkedIn might serve your needs more effectively. There are also smaller social networks targeted to very specific niches (webmasters, photographers, etc.). There’s no reason to try to “do it all.”

2. Understand the numbers. Don’t join a social network simply because they say they have X number of members. Those numbers mean absolutely nothing. What you should care about is not the total membership, but instead the “active” membership (and those specifically within your target audience – it goes back to targeting).

3. Get to know a network’s policies on promotion, as it applies to your plans. The last thing you want is to be labeled a spammer. Understand that these tools are more about networking, building relationships, and communicating than blatant promotion, as in marketing and sales.

No matter how deep you decide to delve into social networking and / or microblogging, always make sure you’re making the best use of your time, and reaching your intended targets.

Here are her other suggested articles:

• Online PR vs. Internet Marketing
• The 5 Easiest Ways To Get Search Engines To Trust You
• Ten Tips for Building Authority Status in Your Niche or Industry
• Web Credibility Factors You Need To Keep In Mind
• SEO And PPC Should Be Friends – PPC Management & SEO Crossover
• DMOZ Submission Guide

According to hhavensteincw over at Slashdot, there’s a new Google Bomb campaign to get liberal bloggers to associate John McCain with a number of posts and articles that highlight “ugly” things about the Republican Presidential candidate:

“A liberal blogger has launched a ‘Google bomb’ project aimed at boosting Google search results for nine news articles showing Sen. John McCain in a negative light. The Computerworld article notes: ‘Chris Bowers, managing editor of the progressive blog OpenLeft, is launching the Google bombs by encouraging bloggers to embed Web links to the nine news stories about McCain in their blogs, which helps raise their ranking in Google search results. Bowers is reprising a similar Google bombing effort he undertook in 2006 against 52 different congressional candidates. “Obviously, it is manipulating, but search engines are not public forums and unless you act to use them for your own benefit, your opponent’s information is going to get out there,” Bowers said.’”

Via Slashdot, Computer World, and  OpenLeft

Well, in the blogger-to-blogger dialog between Norman Birnbach and me, starting with How Do You Establish Metrics for a Blogging Initiative? Take a page from the campaign for Jerry White’s book then moving onto Guy Kawasaki on the impact of bloggers on PR and buzz, then Gifting Bloggers Doesn’t Mean Pushing Swag, Stevie Wilson on The Swag Culture of LA, finally onto To Swag or Not To Swag — Actually Chris Abraham Clarifies the Notion of Swag:

To Swag or Not To Swag — Actually Chris Abraham Clarifies the Notion of Swag

In response to my blog entry, Guy Kawasaki on the impact of bloggers on PR and buzz, Chris Abraham has provided additional perspective about swag in his post, “Gifting Bloggers Doesn’t Mean Pushing Swag.”

Check it out, but here’s some of what he said:

• “Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.
• “What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.
• “What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.”
• “It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.”

This is very useful. I’m sorry if I misrepresented what Chris was telling me about swag.

Thanks, Norman, I appreciate the follow-up post that better explains my methodology and the implemented strategy and best practices of Abraham Harrison.

This morning, Norman Birnbach wrote an article wherein he suggests that I emphasize giving swag:

One of his tips is to “Give swag” — a point that Chris Abraham emphasized in a recent interview. The reason is that blogging is often a second career and there are few perks so swag can make a difference to get bloggers to respond.

He is not wrong, but I think I need to clarify my definition of “gift-giving.” I don’t emphasize giving away swag, necessarily — what I do emphasize is gifting — and giving ’til it hurts, “What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception.” The following excerpt is from Be Generous, Not Stingy, When Engaging Bloggers:

“Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.”

Abraham & Harrison offers its clients comprehensive Online Conversation Marketing campaigns based on the core fundamentals of effective Marketing Communication techniques. We integrate Online Publicity, Online Grassroots & New Media Marketing, Business Intelligence and Search Engine Services to ensure that our clients’ message, the right message, is being portrayed in every corner of the digital space. Additionally, we offer our expertise in the areas of profiling, intelligence, forensics and crisis management. Although Abraham & Harrison offers its clients the ability to cherry pick the services that best suit their needs, we strongly suggest customized, tailored packages of services for most clients, as our experience has proven the power of an integrated, comprehensive approach.

Please see our website for further information: http://www.chrisabraham.com/

Abraham Harrison LLC Services

Online Publicity and Blogger Relations

Not unlike traditional public relations, the Abraham & Harrison Online Publicity and Blogger Relations strategy not only identifies the right people for you to be talking to, but also connects these people with your brand and your message. In targeting the true online opinion leaders, we are able to not only hone in on the demographic communities that matter most to your brand, but also promote your products and services in a favorable light. Online Public Relations is an ideal brand awareness and brand promotion solution for small to mid-sized businesses looking to increase their visibility online. In leveraging the constant flow of online chatter, the Abraham & Harrison team creates and fosters relationships based on like-mindedness, or the opinion leader’s likelihood to be receptive to your brand and messaging. It is the relationship building aspect of this program that makes Online Publicity an optimal solution for prospective clients that have the infrastructure to support and maintain relationships with interested parties.

Examples of typical Online Publicity campaigns include: Event Publicity, New Product Launches, Crisis Communication, Brand Re-Information Campaigns, Overall Brand Awareness/Promotional Efforts.

Online Grassroots and New Media Marketing

Also referred to as Online Advocacy or Online Guerilla Marketing, Online Grassroots and New Media Marketing is an integrated approach to identifying and reaching your targeted demographic from the bottom up. These programs are a quick and effect means of spreading news and information to a targeted network of online influencers within the blogosphere, message boards, video communities, social bookmarking sites, listservs, etc. This strategy involves the development of key creative and general messaging by the client and allowing our team of Online Grassroots experts to run with it, determining the best way to roll that up into what the demographic audience would be most receptive to. As opposed to the much targeted approach of Online Publicity, Online Grassroots Marketing allows us to capitalize on the “long tail,” or the complex nature of online chatter in which dialogue about our client’s brands isn’t always localized within its primary, secondary or tertiary demographic targets.

Examples of typical Online Grassroots Marketing campaigns include: Social Network Marketing, Asset Distribution, Social Media Marketing, Viral Marketing.

Business Intelligence

Collectively, the Abraham & Harrison Management Team has over 5 decades of global branding and marketing communication strategy experience. It is with these years of experience that we have learned that for some clients, their bottom line is most affected by having real-time, accurate business intelligence information about market landscape, trends in their overall brand perception and valuable online opinion about their competitors. The deliverable on these initiatives is a comprehensive, detailed report, evaluating and analyzing trends within the mediasphere; blogosphere; user generated content outlets, message boards and forums. The Online Business Intelligence service also gives the prospective client to determine which demographic communities about which they are most interested in gaining information. These reports can be delivered as a one-time State of the Union analysis or as an ongoing trend analysis, depending on the client’s needs.

Search Engine Services

Brand of the world, large and small, know that visibility of favorable content within key search engines can make or break your marketing and public relations initiatives. In addition to offering tailored marketing communication and business intelligence solutions to our clients, Abraham & Harrison is also a full-service Search Engine Marketing agency. Programs falling within this department include: Traditional Search Engine Optimization (Promotion), Defensive Search Engine Optimization (Protection), Domain Name Protection and Domain Name Services.

Online Reputation Clean-Up and Defense

Despite providing Internet users with a wealth of accurate information, some brands have faced the hard reality of the adverse affects that negative online chatter and mis-information can have. Fortunately, the majority of these trends can be reversed, if treated early and in the right way. By providing clients in need of Online Reputation Clean-Up and Defense services, the Abraham & Harrison team harnesses the power of an integrated approach to attach negative opinions and misinformation from all sides. In combining our Search Engine Services (including Domain Name and Defensive SEO), Online Public Relations, Business Intelligence and our Online Grassroots and New Media Marketing Programs, the Abraham & Harrison team is able to deliver quick results. In the past, we have proven effective in minimizing the visibility of unfavorable content online, countering misinformation with real information and creating valuable allies among online opinion leaders on behalf of our clients.

About the Founding Partners

Mark Harrison, Founding Partner and CEO

Mr. Harrison’s unique history of professional experience blends technology, education, business, and international affairs. Trained as a diplomat, Mr. Harrison has worked with UNHCR, the IMF, and the World Bank Group. He has served as a political functionary, technologist, and journalist in the US, Europe, Thailand, Israel, Tanzania, and Guatemala.

He has served as CTO and Technical Counsel to a companies ranging from Fortune 500′s to start-ups, and has guided projects across the globe. He served as a technology adviser to Primedia, the US media conglomerate, Channel One, the world’s largest in-school education and television news network, and largest minority-owned TV network in the US. He has built systems and infrastructures for the afore-mentioned organizations as well as a number of other major corporations including Booz, Allen & Hamilton, and Bell Atlantic/Verizon. Mr. Harrison currently acts as CTO and marketing adviser to Techcelerator, the Silicon Valley venture development firm headed by tomandandy.com’s Tom Hajdu. He is also an associate of Joseph Jaffe’s New York based new media marketing company, crayon LLC.

Over the past 15 years, Mr. Harrison has taught at the secondary, university, and post-graduate levels in the US, Canada, Germany &Tanzania, and has developed curricula in business, academic methodology, languages, and technology. Mr. Harrison has lived and worked in Africa, Europe, the Middle East, Asia, and Latin America and speaks English, German, French, Swahili, and Spanish.

Chris Abraham, President and Founding Partner

Chris Abraham is an Internet analyst, web strategy consultant, and adviser to the industries leading firms, specializing in web2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris is a leading expert on corporate and PR blogging with a focus on citizen journalism, new marketing, and search engine optimization (SEO).

In addition to his roles as consultant and analyst, Mr. Abraham currently acts as Chief Marketing Officer and technology adviser to Techcelerator, the Silicon Valley venture development firm headed by tomandandy.com’s, Tom Hajdu. He is also an associate of Joseph Jaffe’s New York based new media marketing company, crayon LLC.

Mr. Abraham is one of the internet’s social media pioneers, having entered the scene in the early 1980′s in the days of BBS’s via dial-up over 200 Baud acoustic modems. Throughout the 1990′s, he was a core member of the ground-breaking, Washington, DC-based Meta Network (TMN), and its parent company, Caucus Systems where in 1999 what is today known as “Web 2.0″ and “Enterprise 2.0″ was defined in colleague Tom Mandel’s whitepaper “How Companies Think – Creating Collaborative Intelligence Online” and executed on a daily basis for companies, universities, and organizations via the seminal social media platform, Caucus Software. For more than a decade, Mr. Abraham laid the groundwork for today’s modern social media as an online facilitator with Caucus Systems clients serving such clients as IBM and the US Government, and teaching with the University of Kalamazoo in the Education for the Arts project – the world’s first accredited online high school course in creative writing.

Before moving to his current position, Mr. Abraham was a Senior Account Supervisor and a member of the Interactive Team at Edelman in Washington, DC, doing online public affairs. Before joining Edelman, Chris was Technology Strategist for New Media Strategies, a pioneer and industry leader in online brand promotion and brand protection. At NMS, Chris directed the technology strategy for the firm, including the development, deployment, and launch of client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts.

Prior to joining NMS, Chris was a Washington-based technologist for over a decade. As Managing Director for Berlin-based beehive North America, Chris focused on developing web applications and offering training for corporate clients such as Pfizer. As GNU/Linux SA and online facilitator for Caucus Systems, Chris hosted virtual online events and communities of practice for clients such as IBM and eForum 2000.

Chris Abraham maintains the PR and marketing blogs, Because the Medium is the Message and Marketing Conversation. The blogs were originally designed as a laboratories in which to explore the media, the mediasphere, the blogosphere, marketing, PR, and buzz marketing but has expanded to become a media filter, including technology, blogging, pop culture, memetics, news, and analysis; meaning just about anything. Chris recently spoke about the main stream media and citizen journalism on the BBC World Service radio program World Have Your Say during the We Media conference in London.

Mr. Abraham is an active member and attendee of former US Ambassador Phil Lader’s Renaissance Weekend conference where together with other industry leaders, US Senators and Congressmen, former US Presidents, renowned artists and writers, and other cultural, political, and business leaders he has spoken on topics ranging from new media to technology futurism to virtual company management. He is an experienced sailor with thousands of blue water miles to his credit, an impassioned rower with his own single shell housed on the Potomac River, an avid bicyclist, a trained and qualified dive master, and an accomplished photographer with over 20 years of professional experience and thousands of images with the world’s top stock photo agencies.

Abraham & Harrison Vision Statement

In the rapidly changing world of marketing and public relations, the lines between traditional strategies and new media strategies continue to shift as the line separating the two is constantly moving. What was once viewed as impossible, is now quickly transforming into more and more of a science, with the Internet emerging as a unique and remarkable platform for consumer and business communication. Faster now, more than ever, people around the world are able to communicate with rapid fire quickness. Formerly “untappable,” obscure word-of-mouth is now a medium that many brands are leveraging to disseminate information; promote their products and services; as well as protect their namesakes. In this day and age, we don’t need to remind you of the Internet’s effects (be it favorable or dismal) on many popular brands. It is this phenomenon that has made Online Conversation Marketing an ideal solution for a variety of notable brands, ranging from Internet start-ups to public interest groups to major consumer brands.

Abraham & Harrison is comprised of a trained team of media, marketing and public relations experts working together to drive positive online presence on behalf of our clients. Operating in a “virtual office,” the Abraham & Harrison team is spread across four continents, representing more than 10 time zones and almost a dozen languages. This dispersion has given us a notable competitive edge, allowing us to quickly and effectively employ comprehensive Online Conversation Marketing Campaigns within more than 50 countries. Despite its benefits, the “virtual office” does not provide for the ideal environment for rapid response communication, in a traditional sense. Though Abraham & Harrison has proven its ability to provide crisis communication and react to changes in campaign strategy and messaging, we do not operate in a newsroom and are unable to collectively stop on a dime and refocus in the same way that traditional PR houses are able.

Online Conversation Marketing grew out of the increasing importance of relationships as it relates to effective branding via the Internet. Despite the wealth of information and opinions “out there,” Abraham & Harrison understands that an elite few lead sweeping trends in Online Conversation tone, volume and reach. These Online Opinion Leaders or Influencers continue to break news and share opinions that reach hundreds of thousands, if not millions of consumers everyday. Thus, the overarching strategy of Online Conversation Marketing is influencing the influencers – much like securing online endorsements on behalf of our clients. Unlike the formalized world of traditional marketing and PR, an effective Online Conversation Marketing Program takes much longer to develop, as Abraham & Harrison is in the business of securing positive relationships with often busy Opinion Leaders. We have been able to complete campaigns on behalf our clients in as little as 6 weeks, however, the turn around for the majority of brands is generally several weeks, if not months, longer. The “public” that we relate to is not the mainstream media, whose relationships can often be bought and sold; the “public” that we do relate to are the online influencers, who oftentimes, are no more than regular Internet users with a well crafted, interested blog or website that has drawn in its own audience. Although Abraham & Harrison already has a sundry of these influencers in pocket, we often have to develop new relationships on behalf of our clients, given their diverse demographic targets and needs.

Abraham & Harrison leverages email to conduct the majority of relationship building with online influencers, however, we are not a direct or email marketing agency. Often times, the opinion leaders that we contact on behalf of our clients are being reached “blindly,” meaning that they have not opted into any particular program. In order to effectively carry out these campaigns and still remain CAN-SPAM compliant, we pick and choose our targets carefully, ensuring that we provide them with relevant messaging and “gifts” or promotions or information that would be of interest to them. At the end of the day, much like traditional PR, a poorly thought out Online Outreach campaign (the facet of Online Conversation Marketing most like traditional PR in which we build relationships with popular bloggers and influencers on behalf of our clients) can result in little to no positive outcome for the client. It is for this reason that the ramp up time on these programs typically runs anywhere from one to three weeks, as we prepare lists of appropriate, likeminded targets that will likely respond well to our clients’ brands as well as development of appropriate, effective “messaging.”

All things to considered, it is also worth highlighting that unlike other Online Marketing and Advertising agencies, Abraham & Harrison does not thoughtlessly disseminate links and off-topic messaging throughout the user generated corners of the Internet. We value relationships and act as persuaders, storytellers and attractors on behalf of our brands. In working individually with online influencers and Internet users as both a macro (Online Outreach) and micro (Online Engagement, Grassroots Marketing) level, Abraham & Harrison builds relationships and drives favorable, organic conversation in a compliant fashion. The Abraham & Harrison methods reflect the natural progress of organic word-of-mouth – starting small and progressively growing to reach a larger and larger audience. In respecting the online community, the Abraham & Harrison team stands firmly against online solicitation (SPAM) of any kind. Both in Online Outreach and Online Engagement, we are fully transparent, or “open kimono.” We have found these methods to be the most effective when working with the “online public.”

As common conceptions of marketing relate to Online Conversation Marketing, Abraham & Harrison does operate neatly into the bucket of branding, as our methods are a combination of Search Engine Optimization, Grassroots Marketing and Online Public Relations. Clients in the past have likened us to online brand ambassadors. Such being said, we do not fit any pay-per-performance or CPM model. Our metrics are based on conversation and relationships rather than conversions and impressions, much akin to tradition grassroots and brand ambassador strategies.

To conclude, Abraham & Harrison is pleased to offer its unique Online Conversation Marketing services to an array of brands and organizations. Our past clients have found the mix of SEO, Online PR and Grassroots Marketing to be exceptionally effective in achieving their overall marketing objectives. Millions of people are talking online everyday – are you listening?

Chris Abraham is a Founding Partner and the President of Abraham Harrison, LLC, an international consulting group with specialties in online word-of-mouth/conversation marketing and online business & technology strategy advising. Abraham Harrison, LLC is based out of Washington, DC and Berlin and serves clients across the globe with associates spanning ten time zones. Via LinkedIn

Chris Abraham’s Specialties:

online business intelligence, corporate and pr blogging, online brand intelligence, online brand promotion and protection, online buzz and relationship marketing, online education, online messaging, online social networks, online technology strategy, rss syndication strategy, search engine optimization strategy, virtual community building

Chris Abraham’s Experience

• President and COO

  Abraham Harrison LLC

  (Privately Held; 11-50 employees; Online Media industry)

  January 2007 — Present (1 year 6 months)

  Abraham Harrison, LLC, is an international consulting group with specialties in online word-of-mouth/conversation marketing and online business & technology strategy advising. Abraham Harrison, LLC is based out of Washington, DC and Berlin and serves clients across the globe with associates spanning ten time zones.

• Blogging Instructor

  The Writer’s Center

  (Privately Held; 1-10 employees; Professional Training & Coaching industry)

  February 2006 — June 2007 (1 year 5 months)

  •Instructional courses on blogging, from introduction to advanced techniques
  •Marketing, promotional, and SEO strategies for writers and business people
  •www.appliedblogging.org developed to support blogging students

• Sales Representative

  Visible Technologies

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  January 2007 — June 2007 (6 months)

  Sales representative for Visible Technologies’ TruView and TruCast software solutions. TruView is the most effective service for individuals and companies to manage their reputations via what appears in the top search engines. TruView is the first corporate solution that helps organizations manage and protect their brand in the Blogosphere and other “consumer-generated media” communities.

• Associate

  crayon LLC

  (Privately Held; 11-50 employees; Online Media industry)

  January 2007 — June 2007 (6 months)

  crayon will help marketers, advertisers and public relations professionals better understand the tremendous changes, challenges and opportunities in today’s dynamic and complex world of fragmented attention, increasing consumer control and hardening attitudes towards marketing communication.

• Consultant

  Comteg

  (Privately Held; 11-50 employees; Management Consulting industry)

  December 2006 — May 2007 (6 months)

  COMTEG.COM is a consultancy focused on Online Advertising, Media Measurement and Publishing. Our consulting services are Strategy Formulation, Market Entry and Industry Political Initiatives. We operate globally with offices in Europe, The Middle East & Asia.

• Blogger

  Self-employed

  (Self-Employed; Myself Only; Publishing industry)

  January 1999 — March 2007 (8 years 3 months)

  Blogging strategist with a focus on PR blogs, corporate blogs, publicity blogs, grassroots blogs, SEO blogs, brand blogs, and media blogs. Current personal blog is Chris Abraham – Because the Medium is the Message (http://www.chrisabraham.com). Experienced blogging trainer and guest-blogger.

• Senior RSS Consultant

  Hinchcliffe & Company

  (Privately Held; 11-50 employees; Online Media industry)

  January 2007 — February 2007 (2 months)

  Senior RSS Consultant at T. Rowe Price on behalf of Hinchcliffe & Company. Research, design, develop, and deploy T. Rowe Price’s client and prospect RSS syndication strategy.

• Consultant

  Abraham PR

  (Privately Held; 1-10 employees; Marketing and Advertising industry)

  October 2006 — January 2007 (4 months)

  Chris Abraham is a web strategist, focusing on search engine optimization (SEO), search engine markeing (SEM), online buzz marketing, online advocacy, blogger relations (BR), blogger outreach, and word-of-mouth marketing. Chris consults clients on new media public relations solutions, delivering strategy documents that include an analysis and audit of the current web strategy, recommendations, and next steps. Consulting, training, and client services are available and tailored to client needs, according to the next steps and client need.

• Consultant

  BoldMouth

  (Privately Held; 1-10 employees; Marketing and Advertising industry)

  August 2006 — September 2006 (2 months)

  •Blog strategy and planning for high-traffic, high-profile blog relaunch
  •Customized Moveable Type installation on CentOS dedicated server
  •Transition from TypePad to newest Movable Type 3.31 install
  •Monetization of blog, including BlogAds and Google AdSense placement
  •Search Engine Optimization (SEO) of blog

• Senior Account Supervisor

  Edelman

  (Privately Held; 1001-5000 employees; Public Relations and Communications industry)

  May 2006 — August 2006 (4 months)

  •Direct client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
  •Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
  •Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
  •Co-produced “Exposing the Paid Critics” website for Working Families for Wal-Mart
  •Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute, and Wal-Mart Realty
  •Designed and developed opt-in membership Email and messaging campaigns

• Technology Strategist

  New Media Strategies, Inc.

  (Privately Held; 51-200 employees; Public Relations and Communications industry)

  September 2003 — May 2006 (2 years 9 months)

  •Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
  •Developed online advocacy and outreach campaigns for clients’ products, services, and message
  •Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and supress negative conversation on popular search engines
  •Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
  •Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts
  •Managed online advertising campaigns using Yahoo and Google contextual ads

• Guest Lecturer

  Columbia University

  (Educational Institution; 201-500 employees; Public Relations and Communications industry)

  October 2005 — October 2005 (1 month)

  Lectured on the topic of blogging and viral marketing strategies for the Executive Masters in Public Affairs Program, for Advanced Management concentrators, at the School of International and Public Affairs (SIPA) at Columbia University.

• Photographer

  Corbis

  (Privately Held; 201-500 employees; Photography industry)

  August 1990 — 2004 (14 years)

  Contracted stock photographer.

• Director of Sales

  eResources, LLC

  (Privately Held; 1-10 employees; Computer Networking industry)

  September 2002 — September 2003 (1 year 1 month)

  •Managed sales force and new business for the ITonDemand™ and the eResources Content Management System products

• Senior Web Developer

  National Legal Aid & Defender Association

  (Non-Profit; 11-50 employees; Alternative Dispute Resolution industry)

  February 2002 — September 2002 (8 months)

  •Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

• Managing Director

  beehive North America

  (Privately Held; 11-50 employees; Internet industry)

  July 2000 — February 2002 (1 year 8 months)

  •President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
  •Sold and marketed software Zope application development training and services
  •Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

• Online Community Builder and Linux System Administrator

  Caucus Systems, Inc.

  (Privately Held; 11-50 employees; Internet industry)

  July 1999 — June 2000 (1 year)

  Linux/Unix system administrator and online community and event facilitator for Internet company focused on developing enterprise-level virtual online events and conferences.

• Senior Information Engineer

  US Department of Treasury Chief Information Office (CIO)

  (Government Agency; 51-200 employees; Executive Office industry)

  July 1997 — July 1999 (2 years 1 month)

  Senior application and web developer for the Office of the CIO for the Department of the Treasury. HTML, scripting, programming, graphic design, management, development, and deployment of the CIO intranet and public website.

• Online Creative Writing Instructor

  Online Creative Writing Course, EFA/Kalamazoo, MI, Public Schools

  (Government Agency; 51-200 employees; Primary/Secondary Education industry)

  August 1996 — May 1997 (10 months)

  Co-teacher of the first fully accredited virtual online highschool creative writing course. Education for the Arts (EFA) was an magnet program for highschool kids in Kalamazoo, MI. The program supplied laptops and dial-up access to the students. Course did include face-to-face four times a year as well as several field trips to conferences.

• Software Engineer

  Proxicom

  (Public Company; 51-200 employees; Internet industry)

  May 1996 — August 1996 (4 months)

  Web developer for the seminal web application and development company formerly called Proxima, now Proxicom. Amongst other projects, worked on Owens Corner and Garfield official websites.

• Technical Customer Support

  Picture Network International

  (Privately Held; 11-50 employees; Publishing industry)

  June 1993 — December 1995 (2 years 7 months)

  Industry’s first online stock photo agency with dedicated dial-up ISP-based client called “Seymour.” PNI was an online stock photography service with more than 30 stock houses supplying images. It had more than 250,000 images in its library.

• Vice President

  Pacific Rim Productions, Ltd.

  (Privately Held; 1-10 employees; Photography industry)

  October 1994 — November 1995 (1 year 2 months)

  Vice President of multimedia production company. Primary role as producer, photographer and script writer. Clients included General Motors and Hawaii Visitors Bureau.

• Photographer

  Abraham & Dunn

  (Privately Held; 1-10 employees; Photography industry)

  May 1983 — July 1988 (5 years 3 months)

  Family-owned photography company. Have been shooting corporate and travel photograhy since I was 13-years-old.

Chris Abraham’s Education

• George Washington University

  BA, American Literature, August 1988 — May 1993

  Activities and Societies:

  Phi Kappa Psi, Crew Team

• University of East Anglia

  American Studies September 1990 — June 1991

  Activities and Societies:

  Crew Team

Additional Information

Chris Abraham’s Websites:

• My Blog
• My RSS feed
• My Company

Chris Abraham’s Interests:

RSS, blogging, Blogosphere, emergent systems, emerging technology, futurism, buzz marketing, blog, blogs, content management, rowing, sculling, biking, running, blogging, nlp, writing, reading, lecturing, driving, new technology, emergent systems, emergent technology, new media, Internet, viral markeing, memetics, systems theory, emergence, politics, popular culture, culture, trends, programming, news

Chris Abraham’s Groups:

Renaissance Weekend, Viral and Buzz Marketing Association, VBMA, Howard Rheingold Associate, HHWinc, Haft, Harrison & Wolfson, Inc., Urban Institute Communications Advisory Board, DC Zope Python User Group, zpug, da Vinci Group

Chris Abraham’s Honors:

Most Likely to be Famous, Saint Louis School, Honolulu, HI, 1988

Andy Sernovitz‘s blog’s name says it all, and definitely reflects my response to reading this: Damn, I Wish I’d Thought of That!, especially in his post Instant Word of Mouth for Restaurants. From our experience doing blogger outreach and blogger gift-giving, this is on-the-money advice you should all consider:

Give every lunch customer 6 desserts to take back to the office.

Give them one desert and they will eat it.

Give them 6 and they will to announce to everyone that they just ate at your restaurant and you gave them snacks to share.

Lesson: One free sample is interesting. Lots of samples turn customers into evangelists.

Firstly, while we at Abraham Harrison do online publicity and blogger outreach exclusively, this advice rings true. First, let me define what we mean by “free samples” and “gifts” in our context.

Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.

For example, with Survivor Corps, not only did we make lots of full-chapters available for download and sharing, but we are making paper hardcover copies available to anyone and everyone who wants one — and the offer is transferable.

While the wide selection of chapters may be generous, offering only a partial book would easily be considered to be stingy and cheap if we were not willing and able to drop-ship complete copies of the book at a moment’s notice without ever demanding a quid pro quo.

Most of the bloggers might very readily blog about I Will Not Be Broken were I to only send a smattering of chapters; even so, the risk associated with not making copies freely available would be intense and is not worth it.

The cost of a hundred books sent to important niche online influencers who have promised to blog about Survivor Corps, whether they ever do is negligible compared to being pegged as cheap and ungrateful.

Even a blogger who has an advertising rate sheet and who would never consider doing a review without being sponsored or paid are often willing to blog on behalf of our clients — when we get the right balance between influencer-targeting, message-modeling, gift-giving, blogger activation, and following-up.

It works because this is relationship and conversation marketing. There are real people behind those blogs who are sick and tired of not being treated like people and if you can get the mixture right, magic happens.

When we do blogger public relations (often called blogger relations or BR), blogger messaging, or online outreach, it is essential to do everything possible to make sure that the blogger’s free spirit is appreciated and also realize that the blogger is under zero responsibility to blog about your client at all; and, for the same reason that bloggers are pursued by us PR and marketing professionals — their influence, platform, and voice — bloggers are fully capable of turning against you and your client.

Luckily, bloggers are people, marketers are people, even PR professionals are people; therefore, even if something goes wrong during an aggressive messaging and PR compaign, which they often do if you’re being aggressive and passionate, a human touch and human engagement usually does the trick to smooth feathers, clear the air, and make things nice.

Even when clearing the air isn’t possible, it is important to be brave and a little shameless: when you’re in this sort of business, 1% or more of all recipients will have a cow and there is nothing you can do about it, no matter how much attention, love, adoration, and mea culpas you’re willing or able to invest.

For the Survivor Corps campaign, we have been pretty aggressive. Even before we have delivered our first copy of I Will Not Be Broken to a single blogger, we have received almost 50 blog mentions and posts. Even if we had suffered a couple negative posts as a tithe for the 50 positive mentions, I believe it would still have been worth it.

If you need more proof you can read the mentions that bloggers have written so far about Jerry White’s book, I Will Not Be Broken, collected well before any actual books arrived via Fedex to the bloggers’ door, you will see that Blogger PR is well worth all of the time and trouble required to make it work right.

Let me know if you have any questions about what we do or how we do it. I would be very happy to tell you more if you contact me at Abraham Harrison.

I am really proud of the work we at Abraham Harrison are doing on behalf of Jerry White’s new book, I Will Not Be Broken: Five Steps to Overcoming a Life Crisis, and new organization, SurvivorCorps. So excited am I that we really created a gorgeous Social Media News Release (SMNR) for the project, for both I Will Not Be Broken and SurvivorCorps — and I wrote about it over on Marketing Conversation — and here it is below:

When we work with clients, we tend to create what are called Social Media News Releases. During out promotion of the new book by Jerry White called I Will Not Be Broken, we created the following SMNR. You can see a CMS version here and the official static version here. The inline version is pasted below — as you can see, it pastes pretty well, which is important when you’re expecting bloggers to “steal” code, content, HTML, links, photos, and graphics directly from the SMNR and into their blog via coppy-and-paste into their rich-text editor. One can surely use too much style and CSS fu that could result in a difficult-to-integrate into a blog. Also, when I get the press kit from the client, it is essential to boil down — reduce — the content into web-friendly content: PDF and Word needs to be converted to PNG, GIF, JPG, and HTML — that’s all that matters online. Finally, try to pre-size the images into post-friendly sizes because most bloggers don’t have the sort of set-up that would allow them to convert “press-ready” portraits and “full-size” images into smaller, thumbnails, for a website: do as much of the premastication and blog-ready HTML as possible and make it a simple matter for your blogger. The easier, the better. Be a valet to your blogger — a facilitator!

I Will Not Be Broken: Five Steps to Overcoming a Life Crisis
by Jerry White

Copies of I Will Not Be Broken Now Available Online and at Stores Nationwide

Leveraging personal experience and a lifetime of wisdom, landmine survivor Jerry White outlines a very specific five-step program to coping with disaster; to achieving strength and hope; and to turning tragedy into triumph

News Facts

• I Will Not Be Broken: Five Steps to Overcoming a Life Crisis by Jerry White went on sale April 29th, 2008.
• The official I Will Not Be Broken web site http://www.iwillnotbebroken.org launched May 1, 2008.
• I Will Not Be Broken: Five Steps to Overcoming a Life Crisis by Jerry White will be available as an Audiobook
• Jerry White, author of I Will Not Be Broken: Five Steps to Overcoming a Life Crisis, is available for blog, podcast, and vlog interviews.

About I Will Not Be Broken, a Book by Jerry White

From a leader of the Nobel Peace Prize-winning movement to ban landmines and founder of Survivor Corps comes an astoundingly effective guide to recreating a happy and fulfilling life after catastrophe strikes—a book that Bob and Lee Woodruff call “a road map for the individual and their family to re-enter the land of the living.” In I WILL NOT BE BROKEN, Jerry White reframes the question “why do bad things happen to good people?” and asks, given that bad things do happen, how do people absorb the blows and move through them?

Tragedy happens to everyone. Whether it’s the loss of a loved one, a painful divorce, or a serious injury, we all face unavoidable moments that divide our lives into “before” and “after.” These events take a heavy toll on everyone, but there are those who have muscled their way through tough times and emerged stronger, wiser—even grateful for their struggle. Jerry White is one such example. In 1984, he lost his leg—and almost his life—in a landmine accident, and has personally endured the pain of loss and the challenge of rebuilding.

As co-founder of Survivor Corps, White has connected with thousands of victims of tragedy, and in I WILL NOT BE BROKEN, he shares their collective wisdom, which he distills into an effective five-step program for turning tragedy into triumph:

• Face facts
• Choose life
• Reach out
• Get moving
• Give back

In their own words, his fellow survivors share their stories—a group that includes the well known like Lance Armstrong, Elie Wiesel, and the late Princess Diana, but also everyday people including soldiers and veterans of the military. With compassion, White takes readers through the process of not only enduring tragedy and victimhood, but going on to thrive.

Book Digital Downloads

Download the Introduction to I Will Not Be Broken Download Chapter 1 of I Will Not Be Broken Download Intro & Chap 1 of I Will Not Be Broken Combined

Reviews and Testimonials

“In I Will Not Be Broken, Jerry White brings his insight and experience to bear expertly for those facing life’s unexpected challenges. He embodies the spirit of survivorship.”
Lance Armstrong, co-author of Every Second Counts

“We can choose happiness, even after the worst of times. Jerry White offers an excellent guide to navigating and overcoming the traumas we face in our lives.”
Deepak Chopra M.D., author of Buddha: A Story of Enlightenment

“This is an important book. Jerry White shares lessons learned from his experience recovering from a landmine accident to help trauma victims recover, survive, and thrive.”
Jane Goodall, author of Harvest for Hope

About Jerry White

Jerry White is a global survivor activist who has dedicated his life to helping victims of violent conflict. While camping in Northern Israel in 1984, he stepped on a landmine, and he spent nearly six months in Israeli hospitals learning to walk on an artificial leg. Since then, he has become a recognized leader of the historic International Campaign to Ban Landmines (winner of the 1997 Nobel Peace Prize), and a co-founder of Survivor Corps. He has testified before the US Congress and the United Nations and appeared in hundreds of media interviews and profiles.

The Five Steps of I Will Not Be Broken

1. Face Facts. One must first accept the harsh reality about suffering and loss, however brutal. “This terrible thing has happened. It can’t be changed. I can’t rewind the clock. My family still needs me. So now what?”

2. Choose Life. That is, “I want to say yes to the future. I want my life to go on in a positive way.” Seizing life, not surrendering to death or stagnation, requires letting go of resentments and looking forward, not back. It can be a daily decision.

3. Reach Out. One must find peers, friends, and family to break the isolation and loneliness that come in the aftermath of crisis. Seek empathy, not pity, from people who have been through something similar. Let the people in your life into your life. “It’s up to me to reach for someone’s hand.”

4. Get Moving. Sitting back gets you nowhere. One must get out of bed and out of the house to generate momentum. We have to take responsibility for our actions. “How do I want to live the rest of my life? What steps can I take today?”

5. Give Back. Thriving, not just surviving, requires the capacity to give again, through service and acts of kindness. “How can I be an asset to those around me, and not a drain? Will I ever feel grateful again?” Yes, and by sharing your experience and talents, you will inspire others to do the same.

On Strength: “They say what doesn’t kill you makes you stronger. It’s not quite that simple. I believe you have to decide it will make you stronger. Experience has taught me that happy endings can never be taken for granted. They must be chosen.”

On Surviving and Recovery: “We are surrounded by survivors who have gone before us, and their examples will help mark the way forward. Their experiences show us that, with the right support, everyone can recover and thrive. As we overcome hardship, there is laughter and hope and love waiting for each of us. But it is crucial for us to want those things.”

Growing Stronger from Crisis: “Is there really a way to grow stronger in crisis? You bet there is. I am convinced we not only can toughen under pressure, but also soar. Why? Because I did. And I have watched thousands of others transform tragedy into growth.”

The Bell Tolls for Everyone: “Because life will happen to all of us. Violence and terror can be visited upon just about anybody these days. Life explodes, and nothing is ever quite the same. I’m not just referring to a personal injury or illness, but also to the world where headlines of terrorism, violence, and natural disaster assault us with increasing frequency. Some of us seek consolation in the belief that tragedy is happening somewhere else, far away. But, eventually, the bell tolls for you.”

How to Move Forward After Tragedy: “I hope my story, and those of friends I’ve met around the world, will flicker light in the dark tunnel where too many people feel trapped in pain. Even better, the survivor stories in these pages can teach all of us about moving forward. All of us need to learn to manage life’s explosive moments. Life may change in an instant, like mine did in Israel, but instead of dreading them, I want to encourage all of us to honor our toughest dates—the tragedies that bind us—in an effort to transform victimhood into survivorship.”

Moving from Victimhood to Survivorship to Thriving: “Over the past twenty years, I have met and talked ‘survival’ with everyone from the famous—Diana, Princess of Wales, Elie Wiesel, King Hussein and Queen Noor of Jordan, John McCain, His Holiness the Dalai Lama, Lance Armstrong—and the not so famous but equally strong—Katie, Ken, Elizabeth, Colleen and others. Each has something to teach us. They don’t just get by. They thrive. That’s what I aspire to do.”

The Path to Survival: “This book illuminates the path to survival—five steps that can guide a person from tragedy toward a new life of renewed purpose and hope. The steps are not always sequential; they can be taken simultaneously. They can also spiral, skip and repeat. Survivorship is different for each individual. But anyone who has overcome adversity and learned to thrive has come to understand the power of each step.”

Princess Diana on Survivorship: “Princess Diana understood that to survive means to endure something that could have killed you or ‘taken you down.’ Like the loss of a son or daughter. Like stepping on a landmine. These are experiences terrible and terrifying. Such trauma presents a threshold. The outcome, positive or negative, is not pre-ordained. We can do things to foster resilience and strength going forward. Can you recall your date? Your own before-and-after moment, when life is cut in two by horrible pain or shocking news?”

Facing the Facts to Move Forward: “This terrible thing has happened. It can’t be changed. So, now what? There’s little point wishing you hadn’t gotten into that car, or gotten the tumor, or been fired from that job. We must face some brutal facts of the here and now. It’s normal to question, but you will never get a satisfactory answer, and you’ll only waste time. The past is the past, and facts are facts.”

Your Emotions are Facts: “Emotions are facts too. But it is quite common to deny the initial experience. This is not happening to me. I will wake up from this nightmare soon. It is also quite common to feel the most intense range of emotions after a loss or crisis.”

How to Survive a Catastrophe: “How can we use the facts that confront us with unpleasant truth to help us survive catastrophe? Facing facts is so hard because it demands that we come to grips with our worst fears. It means admitting what we really think about disability, deformity and death—all scary stuff. Most of us would prefer to look away and carry on our merry way without thinking about these things. But without a closer look in the mirror, examining the wrinkles of our traumatized life, we can’t make sound decisions, and then proceed to change and grow.”

On Crisis and Pain: “Crisis and pain can hold us hostage for a time, but we still have a choice in how we will respond to our circumstances, no matter how dire. When something disrupts our life, how do we move forward? I’ve seen it time and time again in my work with victims of war atrocities—there are those who fight for their lives after devastating loss and those who succumb to their suffering. Why the difference? To truly thrive, we must consciously choose for our lives to go on in a positive way. I have had to do it more than once. Most of us have, or will.”

Choose Life: “By choosing life we step across the second threshold of survivorship. It may be one of the hardest steps. It requires imagination and perspective in the midst of pain. It comes on the heels of brutal facts and a long look in the mirror to see who we are and where we stand. How do you choose your way forward with scars and bitter memories? You don’t let your situation define you. You reframe how to think about it. You choose humor and connections and love—you choose to live. One of the essential ways we start to embrace life is by reaching out to others.”

It Takes a Village to Survive: “No one survives on their own, and no one thrives alone either. Yes, you might feel an excruciating loneliness after one of life’s hurtful blows. But we are simply not built to survive solo. Isolation will kill us, not protect us. We humans are social animals made for community. Even when family and friends annoy the hell out of us, they remain an essential part of our survivorship.”

Calling to God and to Faith: “Sometimes it feels as if we have no instruments, we have no leader, we have nothing. That’s when many of us call out to God. For many it takes a crisis, but in our darkest moments, most of us will reach out spiritually. It’s a cry for divine help. We need someone—anyone—out there to understand. Our prayers reflect an existential plea for empathy in the universe. I believe this is a great and useful thing. I can’t encourage people enough to pray, and then pray some more. Call out. Reach out. Your questions and search for meaning are enormously important. They reflect a desire to Choose Life and Reach Out simultaneously. Whatever you believe, religion can offer a positive source of social and spiritual oxygen.”

On John McCain: “I am always impressed by the strong bond among veterans, including well-known American prisoners of war in Vietnam such as John McCain. Their military code of conduct inculcates an attitude of mutual survival, with duty to country and to family. When I first met Senator McCain over lunch in the Senate dining room, I was immediately struck by his stubborn survivor spirit. McCain credits his five-plus years of perseverance in the face of torture to his sense of duty to and camaraderie with his fellow navy men and prisoners, and a sense of honor instilled in him by the military careers and character of his father and grandfather.”

Surviving and Thriving: “There is a difference between surviving and thriving. Thriving requires tapping into our gratitude and drawing on this well to give to others. Studies on gratitude and giving are starting to proliferate. Why? Because people are catching on to the secret of happiness—giving, not getting. It turns out that by giving we end up getting as well. It’s a loop. Ralph Waldo Emerson said, ‘It is one of the most beautiful compensations of life that no man can sincerely try to help another without helping himself.’”

We Benefit from Community: “We benefit from belonging, from contributing to a bigger thing called community. We all have a role, with talents and gifts to deploy. Each act of generosity seeds good will. Even by listening to another person tell their tale of woe—thereby affirming their path—you can help build community. Each of us is born with talents and gifts. And they are meant to be deployed, not for simple survival, but for the good of the community. A body is also a metaphor for community, and if any one part is hurting, the whole body is weak. We need to shore each other up and make sure we acknowledge with appreciation people who pray, forgive, connect the unconnected, and serve the more vulnerable among us.”

On Victimhood and Surviving: “Why do some people stay victims? Well, it’s strangely comfortable—a kind of defense mechanism after disaster strikes. We welcome sympathy in our hour of need. And then we invite it. Eventually, we must break the victim habit and resume taking full responsibility for our future.”

Survivors are Everyday People: “I’m here to tell you that survivors are everyday people in the car next to you, behind you in the grocery store, next door mowing the lawn. I meet these people everywhere, from every walk of life, on every continent. I only wish I could share more of their stories. I hope their examples will teach and inspire you to want to thrive. Just think: if someone can overcome that level of crisis or abuse, then maybe I can hang in there too, just long enough to get through my crisis.”

Life Experiences Nourish Us: “Life experience will nourish and make us stronger. For example, studies of emergency personnel indicate that having survived one traumatic experience increases resilience and, in a sense, inoculates workers who will face subsequent traumas at work. Most of us can point to early life experiences that afford us at least some practice in building resilience.”

Survivors can Survive Anything: “Josephine Hart observed, “Damaged people are dangerous. They know they can survive.” Every time we come through tough times, we should feel some sense of pride and achievement. After all, getting through the experience may have been the hardest thing we’ve ever done. And we might be surprised to discover an inner voice and competitive spirit coaching us: I refuse to be taken out by what happened to me. I will not be defeated by this. I still believe in the possibility of the future. Even when our loss is the death of a beloved, and we may not feel like going on without them, we still honor their memory by healing and living strong.”

Empathy Etiquette: “What do survivors say has been helpful during their tough times? I call it “empathy etiquette”—the way to support survivors in crisis by putting yourselves in their shoes. The good news is we can learn empathy etiquette, much like we can learn resilience. When we are going through something for the first time, neither we nor our friends know exactly how to behave. Nothing seems normal or real in a life-threatening storm.”

On Reading People in Need: “Just be ready to pick up on the hints people in crisis my give as to what is needed at any particular time. Try to make it about that person and not your own hang-ups or past traumas. Maybe your friend wants you to come by every day. Maybe it’s just once a week. You must assess and reassess the situation. Be open. Be kind. Bring food. Then run the vacuum and wipe down the kitchen counters after putting the leftovers away in the fridge.”

Grace is a Key to Surviving: “I think grace, in part, is what allows survivors to bring meaning to our stories. It’s available to all of us—moments of awakening. Without meaning, you may survive, but you will never inspire. And without meaning, you cannot ultimately thrive. Finding meaning in our lives is a way to dispel darkness and break through the barriers that imprison us.”

On Heroism and Being a Hero: “We don’t always have to look for larger-than-life heroes. We can be heroes for each other. We are just ordinary folk wanting to endure and live life well, even during the rough patches. But we can all benefit from role models who not only overcome adversity, but find the wherewithal to give back and serve the broader community. This is how we complete the cycle of survivorship, transforming our tragedy and blessing others in the process.”

Heroes Don’t Call Themselves Heroes: “None of the survivors interviewed in this book would call themselves heroes, or particularly courageous, for that matter. They simply did what they had to do.”

Thrivers Are All Around Us: “Thrivers are all around us, not distant in history or geography. They are most often applied optimists. Pessimists can also thrive, but they have to work a bit harder to push through their tendency toward negativity. Similarly, introverts sometimes find it harder to thrive than extroverts, given the need to reach out for support during and after a crisis. The key is to know yourself so you can work with or compensate for your natural tendencies.”

Final Words On The Five Steps: “The Five Steps on our survivor journey offer a way not just to recover, not just to survive, but to thrive. Step by step, we find power to convert our dates—the days that change us—to become more than we were before the illness or the accident. We understand survivorship is anything but linear: it’s a process that involves three steps forward, a flashback or two, and then a leap ahead. Each of us is a mixed breed of survivor and victim. Some days we can exhibit healthy survivor behavior and then reveal less attractive victim behavior the next. No one is perfectly resilient or consistent. But we progress, day by day, step by step, if we want.”

About Survivor Corps

Around the globe, people are inflicting harm on one another on an alarming scale with alarming ease. There were approximately 250 wars throughout the 20th century. Today, there are more than 39 conflicts raging in the world –from armed conflicts in Latin America to the wars in Iraq and Afghanistan to genocide in Darfur.

More than 35 million people have been displaced from these conflicts—innocent people who have been robbed of their dignity, their homes and their livelihoods. With no hope or tools to rise above their circumstances, far too many victims lash out, seeking revenge for their plight and perpetuating the cycle of violence and suffering. Something has to be done to break this downward spiral.

Survivor Corps operates under the credo that no one is better equipped to change the world than those who have been most scarred by what’s wrong with it. There is a way to break the cycle of violence, and it begins with showing survivors a new, more hopeful way forward.

What is the Survivor Corps philosophy? No one is better equipped to change the world than those most scarred by what’s wrong with it.

Whom does Survivor Corps you serve? We serve people who have been injured by global conflict, primarily through training and support of the organizations that serve conflict survivors at the local level.

Where does Survivor Corps work? Wherever communities are experiencing or recovering from conflict – currently in over 50 countries.

Why should I support Survivor Corps? We have a ten-year track record of results, improving health, creating economic opportunity, and changing laws & policies for survivors of conflict.

How does Survivor Corp work? We work across the spectrum of issues and organizations that affect the lives of survivors.

Can Survivor Corps really solve this problem? Yes. We believe that by showing survivors a new, more hopeful way forward, we can help break the cycle of violence.

Survivor Corps provides the tools and support survivors need to rise above their injuries and give back to their communities. Learn more at http://www.survivorcorps.org

For more information about Survivor Corps, visit: http://survivorcorps.smnr.us

Contacts

For Press Inquiries:
Contact Daniel Krueger at dkrueger@survivorcorps.org

For More Information:
Contact Elizabeth Miner
eminer@landminesurvivors.org
202-250-3929
2100 M St. NW, Suite 302
Washington, DC 20037

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Survivor Corps | landmines | war | cluster munitions | assistance for war veterans | Jerry White | I Will Not Be Broken

I got a scolding from Chalsea, “you might think that whales dont matter but your wrong. ya you need to take care of your family but we also need to save are world. all of you that sont think that the whales arent important than you SUCK,” because I wrote an article called Don’t Save the Whales.

For your amusement, here are all of the comments from Don’t Save the Whales:

Understandable sentiment, and an easy crutch for our own apathy, but life is not so black and white.

To continue with a racial theme and abuse an overused metaphor, would you have had Dr. King abandon his quest for civil rights in favor of couples therapy?

Granted, whales and trees are not sentient beings like the African Americans who were fire-hosed in Selma, but it’s naieve to write off noble ambitions because one’s self is not already enlightened.

In many of the great religious traditions service is actually means to personal salvation. Through serving others, we can learn to help ourselves and our families.It is a shame that such impulses are not instinctual (hence the reason why airlines have to remind to you put on your oxygen mask before assisting your neighbor), but we are contradictory beings.

Accept the ambiguity and respect both service to others and our quests for personal virtue. They go hand in hand.

Posted by: David Gelles | April 11, 2005 10:32 AM

There is no apathy in my life. And there are also many distractions. I have spent years dancing with dolphins and whales as a SCUBA diver and know them more than many and for this I am grateful.

What is more noble than the ambition of saving oneself?

Doctor King was a whale, if you will. He was saving himself, his family, and his community. I am surprised that you overlooked that.

So, maybe I am not so naive.

And the most valuable lessons are in fact gleaned from serving others, but try to keep it local. As in your spouse, your children, your parents, your family, your friends, your community. If you have energy left over, then spend it along the same vein.

The nature of the world is not really as it seems. Try to only serve others you can touch, see, feel, help, interact with, and live with.

Posted by: Chris Abraham | April 11, 2005 10:47 AM

Dr. King was a philanderer saint.

Beethoven was an abusive genius.Ghandi…well, he was all good.

The point is that we can’t put our life’s work on hold to get in the zen of changing diapers.

I know you’re neither naieve nor apathetic, so don’t come off like it by saying, “saving pagan babies, the rain forest, the whales, or the trees is pure distraction from the things that matter most in this life which is saving yourself, protecting and loving your children, your spouse, your parents, your family, and your community.”

If people don’t save the trees there will be no more familes to save.

Posted by: David Gelles | April 11, 2005 10:57 AM

As for one’s life’s work, it makes more than more sense to me now that Roman Catholic priests are celibate. There are fewer distractions.

I am not saying that one should not perform one’s life’s work. But not to the harm of what really matters.

And I am not talking about one’s life’s work, nor am I talking about destiny. What I am saying is that no matter how noble one’s life’s work may seem and no matter how important one’s destiny is, it is not remotely as important as serving your spouse, your children, your family, and your community.

There is nothing as modest, as honest, as life-affirming, and life-changing as that.

There is more harm done by a man who has a destiny, a noble aim, a a life’s work than anything else.

You mentioned Dr. King, Beethoven, and Ghandi.

I will mention some other men who have had life’s work and noble aims who lost site of themselves, their children, their family, and their community:

Adolf Hitler, Joseph Stalin, Idi Amin, Hideki Tojo, Kim Il-Sung, Chiang Kai-Shek, Moammar Al Qadhafi, Pol Pot, Francisco Franco, and Mao Zedong.

All men who didn’t put their “life’s work on hold to get in the zen of changing diapers.”

To take it one step further, these men, Adolf Hitler, Joseph Stalin, Idi Amin, Hideki Tojo, Kim Il-Sung, Chiang Kai-Shek, Moammar Al Qadhafi, Pol Pot, Francisco Franco, and Mao Zedong, might have turned out differently if their mom, dad, family, and friends where better parents to them.

Posted by: Chris Abraham | April 11, 2005 11:34 AM

cop out.

Posted by: David Gelles | April 11, 2005 11:56 AM

There are many highly-gifted people in the world who have been treated like the young Gautama.

They are coddled, protected, and spoiled so that they may be allowed to focus on their destiny.

They distiny is as likely to be that of a surgeon, a scientist, a lawyer, a competitive skater, an athelete, a beauty queen, a pianist, a painter, a poet, or a priest as it is the King of the Whales.

There needs to be balance in all things. And what is the saddest part of this entire conversations is that the same man who said, “The point is that we can’t put our life’s work on hold to get in the zen of changing diapers” is also the man who spent months living in India.

I have never focused this on not saving the whales or not saving the forests but rather how much easier it is to forgive the distraction from the truth if that distraction is in fact popular or noble.

It’s neither nuclear family and Wall $treet, nor domestic abuse and whales.

There are countless great parents who are plenty involved with money, and plenty of awful parents who do invaluable work for their communities but are awful husbands and wives, who are awful parents to their children, and who are able to rationalize their entire failure because they have done some things that really don’t matter too much at the end of life really anyway.

There is another black and white annoyance: that money equals bad and activism equals good.

Sometimes entropy isn’t death. very often, it isn’t. Sometimes to struggle so hard for something that is so far removed and so not part of one’s life is like struggling in quicksand.

Not only is it a waste of energy, but the unintended consequence — sinking faster and being alienated from a helping hand — is worse than anything you could ever imagine.

Posted by: Chris Abraham | April 11, 2005 1:16 PM

there will always be that group of people bordering on lunacy who are dependent on a false sense of altruism to prop up their self-esteem, which suffers from things like failing to take care of their families or failing to succeed in relationships. it’s a shame, really.

Posted by: sam | April 12, 2005 8:30 AM

Sam, that’s the perfect way of saying it. And I can even make it more generic to better support my point, if you don’t mind, “there will always be that group of people bordering on lunacy who are dependent on a false sense of destiny to prop up their self-esteem.” The same stuff that makes the chairman of GE great and successful is the stuff that makes up the chairman of WWF as well.

My concern — and the reason I wrote the piece — is that the chairman of GE doesn’t suffer from the “noble aim” aspect, which might make the avarice and work ethic and profit motive more authentic and honest.

And is that better than a false sense of altruism?

Posted by: Chris Abraham | April 12, 2005 9:32 AM

Yes, the avarice and work ethic may be honest and authentic, but avarice is a product of disappointment toward selfless service. Avarice and profit are easy. They come naturally, but so does the violence instinct. It is the mark of a civilized human to control such instincts.

Take each point in this discussion to the extreme. If tomorrow you woke up and walked outside to a world composed of either selfless service or “avarice and work ethic and profit motive”, which would you prefer?

Posted by: Bryan | April 12, 2005 9:49 AM

Chris, Dickens had the same reservations as you about what he termed Telescopic Philanthropy. You’re not alone!

Posted by: Mike | April 12, 2005 10:38 AM

In their purest form, I would choose service. I have a dear friend who is Mormon and she told me that service is the most important thing to the LDS. But when it comes to service, nobody is a professional and the service is inclusive of the family.

I like that. That makes sense to me.

I am also not saying that there is anything wrong with an obsessive workaholic president of Save the Whales.

I mean, there needs to be sacrifice in life and pain in order to grow and evolve.

But when a child is involved — when a family is being made — then things indeed should change.

Take each point in this discussion to the extreme. If tomorrow you woke up and walked outside to a world in which you would have to choose between saving all the whales and saving one child, which would you choose?

Posted by: Chris Abraham | April 12, 2005 11:05 AM

With regards to Telescopic Philanthropy, I see the same thing with Mr. Margaret Thatcher. The thing is, with spouses, there is a certain level of conscious or unconscious choice in the matter.

With children, there is no choice in the matter. Although the subsumed spouse might become toxic and bitter — or not — at the loss of self to the shining qualities of Prime Minister Margaret Thatcher, there is still no less of a choice, really, in the matter.

It boils down to, if you’re unhappy, leave.

But choosing to have children is an entirely different matter.

Having children can either be the most generous or the most selfish act in the entire world.

An additional note is that psychologically-speaking, the same people who end up in a role such as Mrs Jellyby’s or Mrs Thatcher’s tend also to have narcissistic qualities.

And narcissists are the most compelling mates and the most incapable of being partners and parents. Funny how that works.

Posted by: Chris Abraham | April 12, 2005 11:16 AM

Without reading each entry and assimilating them all to produce a cogent statement (because I’m busy at work), let me make the following observations and then close with the greatest quote ever spoken.

1) There are causes noble enough that you should sacrifice your children. Chief among them is service to your nation in a time where its existence is threatened. As Abraham Lincoln once said to women grieving the loss of their children during the civil war,

“I cannot refrain from tendering to you the thanks of the Republic they died to save. I pray that our heavenly father may assuage the anguish of your bereavements and leave you only the cherished memories of the loved and the lost and the solemn pride that must be yours to have made so costly a sacrifice upon the alter of freedom.”

2) Nobody (worth hearing) is suggesting that saving the whales is more important, or equally important, to tending to our social fabric. What they are saying, if you listen with a carefully bent ear, is that through fostering care for things other than ourselves we create a society that by virtue of its interest in things besides itself, takes good care of itself. Without a strong social network, these other less paramount causes could garner no attention.

“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs and comes short again and again; because there is no effort without error and shortcomings; who does actually strive to do the deed; who knows the great enthusiasm, the great devotion; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither victory nor defeat.”

Theodore Roosevelt (26th U.S. president (1901-09), 1858-1919)

Posted by: Justin | April 12, 2005 12:44 PM

could we change “whales” to “the unborn”?

Posted by: max solon | April 12, 2005 12:48 PM

I fully agree with you, but isn’t that called duty? And isn’t that the choice of the child? The child is not being sacrificed for the parent but rather the child is sacrificing his own life. That soldier is a whale. That soldier is sacrificing his life for his spouse, his children, his family, his friends, his community, and his country.

Entirely different, in my opinion, but important none-the-less.

Posted by: Chris Abraham | April 12, 2005 3:56 PM

Yea. I see the problem.

We should take control of our families and sort out all our family problems.

What about taking them to the ocean? We could all look for the whales together!

No, waste of time. What if we don’t sort out our problems when we’re there? We might all get lost in some sadly transient awe at the beauty of the whales – or probably just the idea of whales. For precious moments we’d forget the problems we went there to sort.
My family is not weak!
And who’s driving?

And if all the whales are gone anyway because of whalers, or depleted fish stocks from crazy fishing, or deafening submarine engines interfering in their songs, we’re only going to get frustrated at humanity’s impotence in the face of these vital industries.
I can do without that.
And they have no rhythm as far as I can tell.

Let’s relax with the tv newstoons and a healthy tuna salad, and save up the money from work for a good holiday one day. Disney? Hope we don’t use it all up on therapy first.
Or they grow up.

Forget the whales. You only live once.

Posted by: Hugh Whiting | April 12, 2005 9:48 PM

I think you’ve got your focus slightly wrong here, because you’re centering on “activists” when you should be thinking of all parents.

I know several handfuls of people who were scared and abandoned children, and the few who were raised by nannies were the lucky ones. Some of those abandoned children had parents at home, but they were so involved in business that they never saw their kids. It’s not about “activism,” it’s about abandoning your family for anything, and we shouldn’t confuse the two.

All the actual activists I’ve known share their activism with their families (I used to work for the Sierra Club, so I’ve known a few).

P.S., and this is a note for everybody, because this is the third time I’ve seen the error today: IT’S SPELLED “GANDHI.” G. A. N. D. H. I.

Posted by: Rika Youngblood | April 12, 2005 10:28 PM

i disagree with your assessment that the whales can fend for themselves .. they have no chance at all when their home is polluted, their food depleted, and their migration paths are congested with oil tankers .. what’s worst, we have the power to wipe out the planet (not just a single species) with just a push of the button (in 2002, we were just seven minutes away from midnight on the doomsday clock).

i have yet to run into children of the green movement who “are a mess”. on the contrary, having attended an ultra-liberal college of a progressive town [santa cruz], i have met and befriended many of these second-generation hippies who continue to uphold the various -ISMs (re: liberalism, idealism, etc) and values of their parents. what a wonderful gifts these hippies of yesteryears have given to their children.

this legacy echoes the teachings of the wisdom keepers of the mohawk nation, who teach their people to respect the land, and that “… everything they do affects the Seventh Generation and we must think of the unborn faces looking up from beneath Mother Earth”.

though my parents were not part of the green movement, i do believe in it .. and i will save the whales for the both of us.

Posted by: nam lamore | April 13, 2005 4:20 PM

Hugh, the entire time I read your comment I thought of the dolphins from Hitchhiker’s Guide to the Galaxy! — thanks for that. But I have to tell you that I don’t really give a rat’s twat what you get up to.

Posted by: Chris Abraham | April 13, 2005 8:23 PM

What absolute twaddle.

Where is your evidence to back up the existence of these orphans of ecology? Don’t you think that there are people that put work before their family in all walks of life?

You’re being deliberately provocative. Get a life. Spend some time with your own family and friends instead of wasting your time attempting to bait people on the internet for your own pathetic amusement.

Posted by: Vilnius Terence | April 14, 2005 10:59 AM

I think you are bang out of order the people that save the whales are good people and are doing good. I am sure 9 out of ten would not neglected there families because of it and the ones that do are yes in the wrong when I was a little girl saving the whales was my dream
whales are mammals just like we are they are getting killed by there own species which is not right you are saying we should be stopping the robberies and the murders but by killing the whales you are doing the same to them you are murdering them and robbing them of a family something’s need looking after and at least there are SOME descent people out there that will do it not everyone sees life in the same way you do. if you had a pet dog for example and someone was trying to kill it you would do everything you could to save it because it is part of the family some people see whales in that way. How would you feel if you were just sitting at home with your family and someone shot a harpoon at you? Well that’s what it is like for them.
just imagine(I don’t no if you have kids) that you were sitting at home with your kids and someone captured you or killed you just think about what it would do to your kids but at least they would have other family or they would have the opinion of foster care or adoption. but those poor whales probably don’t have help like that they would be all alone and maybe too young to know how to survive on their own so I think in the future instead of being lost in your own little world and think its the saving the whales that is doing it think again because they need as much help as we do. And if you are so bovered about the community I hope you are out there doing something for it. Infact why don’t you go out there and do something now instead of wasting your time writing this web site moaning about there whale savers and do something for the community yours sincerely jess

Posted by: jess | May 13, 2005 9:31 AM

this is sick we can save ourslevs we have a voice of our own but the whales dont so if they cant speak to stick up for themslves who will? because it is clear u wont. i would and that is a fact u mybe should listen because it is your people that is causing the problem with the whales.

Posted by: stephanie | May 23, 2005 4:41 AM

If the vast majority of people who aren’t inclined towards saving the whales and such, were instead spending their free time trying to truly take care of their families, spouses & communities I might see validity to your argument…as it is this post just looks like liberal-baiting to me.

Whatever. You guys are right. We suck. Money is king. Whatever.

Posted by: Cary | June 21, 2005 2:53 PM

You can always catch a liberal if you use a whale as bait!

Posted by: Chris Abraham | June 21, 2005 4:44 PM

what a stupid article.

Posted by: Urb | June 21, 2005 9:05 PM

Your argument is astonishing to me. If you can honestly re-read it two times and not see the mile-wide holes in your reasoning you might need to take some time to think things over. Really.

Suffice to say that if this is the way you feel then I’m thinking that you have some learning to do about what a relationship is, what a marriage is and what raising a child is. Let’s set your gloss on activism == children raised by nannies aside. That is a deep issue with a whole spectra of situations that you are lumping into the most negative terminus.

You don’t raise a child by commiting yourself to voluntary servitude to him or her — nor do you ‘make a family’ by staying home and staring at them 24/7. Strong people with strong convictions raise children that share these traits. Strong marriages are not made by two people who spend all their time on each other. The best thing you can do for a child is to inspire her by setting an example of what a person can do in this world.

To hold the opinions that you express within the context of your personal mores is one thing, but to insult *activism* at large and to call people who give a damn and are doing somehting about it bad parents bullshit on stilts.

Posted by: anon | June 22, 2005 12:09 PM

You have the honor of missing my point entirely. I think you might be suffering from some sort of deep-seated guilt.

Posted by: Chris Abraham | June 22, 2005 1:29 PM

we as humans have a responsibilty to care for all living creatures of this earth as they all have a right to live and we are the ones who have destroyed their homes and species. So it is a responsibility of ours to try protect those species in danger because of the selfish act of others.

Posted by: Amy | July 9, 2005 1:47 AM

you obviously is idiot, u must be someone who cares only about urself. please open u eyes and see what people like u are doing to animals. IDIOT

Posted by: lin jia yi | July 11, 2005 8:13 AM

first of all Mr.Abraham does make a point, if your life isn’t well put together you shouldn’t particate in any other extra curricular activities. However,he fails to mention other activities people particate in that aren’t for the environment,anmails/endangered species,or other worthwhile cause that never the less can disrrupt homes,childhoods,& break families such as:homeless, needy, abuse, disabiled, & feed the children. but these aren’t mentioned, why . . .?

Posted by: integra | July 11, 2005 4:14 PM

Mr.Abraham I must say you speak of neglected children,& husbands. can you prove anything you say? And if you can tell us how many people are neglected because of their parents jobs, hobbies, and everyday life who aren’t rooted in some cause and are just living in a regular town, would you? There are problems in life & marriage due to nothing but their own faults, to not think so & live in a perfect world is denial.I suggest you open your eyes.

Posted by: integra | July 11, 2005 4:35 PM

Mr.Abraham,I respect other people’s opinions.You do not.That I refuse to respect,the lives of others & how the are lived are not yours to dictate to.You probley have a nice apt. in a upscale N.Y. neighborhood. Must be nice. You’ve had everything handed to you in a silver spoon. I don’t discriminate agianst the rich even though i am not. But for the poor who live in the wild or country nature is greatly loved,respected,&cared for.

Posted by: integra | July 11, 2005 4:49 PM

Mr.Abraham, you must watch your views & how you express them because you can offend many people,I was very offended by your statements and took it personally.It hurt,and I thought of all the others you’ve hurt by this. I suggest you apologize to the envirnmental community.I don’t apphreciate your calling Dr.King a “philanderer saint” and suggest you appologize to the black community as well.One day you may wake up and see how precious our world is.

Posted by: integra | July 11, 2005 5:01 PM

Mr.Abraham, this is my last post.I know your thinking “thank god”. But in short i will speak a quote of love ,honesty,& truth. ” The wonderous world under sea & land, in the big scheme of things one life may seem insugnifficant but it’s the greatest gift we know and we cannot let this world of light, love ,and beauty perish.”

Posted by: integra | July 11, 2005 5:09 PM

Mr Abraham, YOU ARE A CRAZY, CRAZY TOOL.

Posted by: Mad Anne Bonney | July 11, 2005 10:20 PM

Mr Abraham, YOU ARE A FREAKY FREAKY FREAK.

Posted by: Mad Anne Bonney | July 11, 2005 10:21 PM

My ex long ago abandoned our son for native american/worker/prison issues. The worst part is my 18-yr-old son who was dragged to the W.T.O. when he was 13(although it makes for a good story to say he’s been teargassed)-my son only sees the hypocrisy in the hardcore activists–thinking of them as angry and sad without any stability or truth.

Posted by: christina | July 12, 2005 7:19 PM

Your thoughts are disturbing because if you cannot enjoy the utter beauty we have in our world you are really disturbed. This page is sick and unfortunatly I visited this sight BLAH….SAVE THE WHALES

Posted by: Crystal | July 12, 2005 8:22 PM

Save the Earth, KILL YER SELF!!!!

Posted by: Martin Jones | July 26, 2005 4:17 PM

love animals keep them safe. would if u were a whale oh yeah lets just 4get u. u r nothing.GOD put thing here 4 a reson life is a leason. u will get whats coming.SAVE WHALES,CARE 4 THEM.

Posted by: ryah | July 26, 2005 8:59 PM

i have only 1 thing 2 say about ur article

“THE HELL”

Posted by: emman | July 27, 2005 5:32 AM

i have only 1 thing 2 say about ur artical

“THE HELL”

Posted by: emman | July 27, 2005 9:50 AM

Sorry I don’t think like you At ALL!!!

Posted by: Bobbie | August 1, 2005 3:48 AM

You are really twisted aren’t you. so you think we should focus on other things no we shouldn’t im 13 and i am trying to save the animals from people like you. Sick people who are self centered and don’t care for others. You need to get your head out of your *** and open your eyes. You wouldn’t like for someone to kill you without question and make lipstick or shampoo out of you would you??? Animals that live in the water are being killed for your convience so you can have shampoo. i don’t think so buddy. I bet you go out there and kill them so you can be satified. Well you know what we’ll stop people like you from hurting the animals we love. Without or with out your help. So when all the animals are gone we’ll start making shampoo and lipstick out of people like you so you know what it fells like to be them. So you know how much pain people put tem through. Woould you like a harpoon explosive shot into your brain and blow up and kill you then hit you repeatedly with an axe. So you need to get your head out of your***

Posted by: Cayla Rene | January 31, 2007 12:50 PM

You are really crule huh? dude you have to save the whales. they are killing the whales just so they can make soap to rub all over your body .well i am 13 and i am trying to save the whales . so people like yuo dont get to kill them. you are really wrong and dont care one bit about the animals under the sea. well you should.whales , orcas , sharks and other mammals die just to make new and stupid improved products. you are a *** and you need to care about the animals they have dont nothing to you and you want to kill them well dont. cause me and my friends cayla will beat your ***
you need to care. well would you want to die just to make lipstick and shampoo.

write back and i will tell you more abourt the animals you need to car eabout what they do for you there are only a hundred remaining in the world .soon there will be no more and then it will make you happy huh well you need to get your head out of the gutter . when all the animals are gone what are u gonna do we are gonna blame you!!!!!!!!!

Posted by: ALexa RAe | January 31, 2007 12:50 PM

you might think that whales dont matter but your wrong. ya you need to take care of your family but we also need to save are world. all of you that sont think that the whales arent important than you SUCK.

Posted by: chalsea | February 15, 2007 6:44 PM

So, I have been trying to update my resume and keep it up-to-date. Let me know if there are any embarrassing errors, oversights, or mistakes.

MISSION

My passion is to use my experience and expertise in online community outreach and advocacy to promote and protect client online brands using my years of blogging, SEO, PR, marketing, and CGM professional experience.

PROFILE

I am an expert in online outreach, advocacy and marketing with over 10 years of online experience. My experience focuses on web strategy, including SEO strategy, technology strategy, and online marketing strategy. My skills include:

- Analyst: business intelligence, analysis and synthesis, futurist, case studies, industry predictions
- Blogger: online outreach, advocacy, conversation, and messaging, blogger relations
- Technologist: expertise in community technologies, blogs, wikis, message boards
- Salesman: entrepreneurial nature with a very strong business network and personal relationships
- Marketer: Over three years of online buzz marketing, online buzz marketing, and online word-of-mouth marketing
- Producer: experience in designing and developing hardware and software solutions
- Strategist: design, develop, and implement web strategies and marketing plans to reach online consumers and
- Promoter: online brand promotion, virals, organic SEO (search engine optimization), and paid advertising (SEM)
- Protector: online brand protection, defensive SEO, online crisis response, and online brand management
- Teacher: Blogging instructor, guest lecturer, and online teacher since 1996

PROFESSIONAL EXPERIENCE

Independent Web Strategies Consultant — 8/2006-Present
- On-site training, briefing, and client pitching as online buzz marketing and SEO expert
- Search Engine Optimization (SEO) expert, focusing on both brand promotion and protection in search
- Online Buzz Marketing, Online Word-of-Mouth Marketing, and Online Viral Marketing expert
- Consulting and guiding PR and Marketing firms in their creation of Online Marketing practices
- Web Strategy document commissioned by Diversion Media for Travelistic launch
- Web Strategy document commissioned by Friendster
- Word of Mouth campaign commissioned by HostNuke for EggDisk file storage service
- Online buzz marketing proposal commissioned by Red Bricks Media for their client use

Senior RSS Consultant, Hinchcliffe & Company — 1/2007-Present
- RSS strategy, development, and deployment for fortune 500 financial company
- Web widget and gadget research, development and deployment for Google Personalized Homepage
- Case studies of Google Reader, Google Calendar, Google, Dodgeball, Helio, Revver, Vox, You Tube, digg, Second Life

Consultant, Internet Analyst, Comteg — 12/2006-Present
- Research and analysis of web2.0 business and technology landscape
- Business intelligence and analysis of web2.0 business strategies
- Case studies of Google Reader, Google Calendar, Google, Dodgeball, Helio, Revver, Vox, You Tube, digg, Second Life
- Analysis and synthesis of Google’s overall and future strategy
- web2.0 and the long tail analysis and case studies

Consultant, Blog Production and Strategy, BoldMouth — 8/2006-11/2006
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.31 install
- Monetization of blog, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blog

Senior Account Supervisor, Online Advocacy, Edelman — 5/2006-8/2006
- Client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
- Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
- Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
- Co-produced Exposing the Paid Critics blog for Working Families for Wal-Mart
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute (API), and Wal-Mart Realty
- Designed and developed opt-in membership Email and messaging campaigns

Technology Strategist, New Media Strategies, Inc. — 9/2003-5/2006
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and suppress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts, including Club TomTom, New Media Sense, Extreme Mortman, and others.
- Managed online advertising campaigns using Yahoo and Google contextual ads
- Client service work included Sci-Fi Channel (Mad Mad House, Tripping the Rift, Battlestar Galactica), Buena Vista (Hitchhiker’s Guide to the Galaxy), TomTom, Paramount Pictures, Coca-Cola, McDonalds, Disney, Reebok, EA (UXO, Sim-City Online), RCA (American Idol CD), and NBC (Revelations), etc . . .

Director of Sales, eResources, LLC — 9/2002-9/2003
- Managed sales force and new business for the ITonDemand™ and the eResources Content Management System products

Senior Web Developer, National Legal Aid & Defender Association — 2/2002 – 9/2002
- Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

Managing Director, beehive North America — 7/2000-2/2002
- President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
- Sold and marketed software Zope application development training and services
- Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

Online Community Builder, Caucus Systems, Inc. — 7/1999-6/2000
- Online community, online conference, and online event facilitator and host
- Linux/Unix system administrator (LAMP SA)

Senior Information Engineer, FCBS — 12/1997-7/1999
- On-site consultant for US Department of Treasury Chief Information Office (CIO)
- Core duties included HTML, scripting (Perl, SSI), programming, graphic design, management, development, and deployment of the CIO Intranet and public website

Teacher, Education for the Arts (EFA), KRESA — 11/1996-6/1998
- High school teacher of the first fully accredited virtual online high school creative writing course for Kalamazoo, MI, Public Schools arts magnet program

Software Engineer, Proxicom, Inc. (Proxima in 1996) — 1/1996-8/1996
- Internet web application developer for the seminal web application company
Technical and Customer Support, Picture Network International (PNI) — 7/1993-8/1995
- Help desk for Industry’s second dial-up online stock photo agency
- Start-up funded and supported by SRA and Tribune Media Company

PROFESSIONAL AFFILIATIONS

Blogging Instructor, The Writer’s Center — 2/2006-Present

Blogger, Because the Medium is the Message — 1999-Present

Stock Photographer, Pacific Stock — 1990-Present

Stock Photographer, Corbis — 1990-2004

Guest Lecturer on Public Affairs Blogging, SIPA, Columbia University — 10/15/1005

Emergent Technologies Advisor, Communications Advisory Board, Urban Institute

Participant Member, Moderator and Speaker, Renaissance Weekends, Renaissance Institute

Partner of Counsel, Haft, Harrison & Wolfson, Inc.

Associate, Howard Rheingold Associates

Founder and Organizer, DC Zope Python User Group (ZPUG)

EDUCATION AND TRAINING

The George Washington University, Washington, DC
- BA, American Literature, Minor Creative Writing, 1993

University of Hawaii, Manoa Campus, Honolulu, HI
- Intensive course work, French, 1992

University of East Anglia, Norwich, UK
- Junior year abroad, English and American Studies (EAS), 1990-1991

“It is amazing that anything is able to silence a gun, but gun silencers actually work on a very simple principle,” according to digg.

There is much more to it than How Stuff Works goes into. Lots of thought has gone into it, especially of you read Introduction to Firearm Suppressor Technology.

Introduction to Firearm Suppressor Technology

“The first firearm suppressor was invented in 1910 by Hiram Maxim. Maxim was also the man responsible for the first true machine gun. While a suppressor may greatly reduce the noise of the shot, the term “silencer” is technically incorrect because there is no way to effectively silence any firearm. The noise of the shot may be dampened or suppressed but there are no silent firearms in existence.

Sound Components of a Shot and how a Suppressor Works:

There are four distinct components that together make up the noise we perceive as a gunshot. In order of loudness, these are:

* Pressure Wave from rapidly expanding propellant gases
* Sonic Crack of bullet
* Mechanical Action Noise
* Flight Noise

The pressure wave, produced by the rapidly expanding propellant gases is the only noise component that a suppressor can reduce. The suppressor reduces noise by two mechanisms. The first is it slows the release, through expansion and turbulence, of high-pressure propellant gases that we perceive as a “bang”. The second is due to Newton’s Law of Thermodynamics (Energy can neither be created or destroyed. It can only be converted from one form to another), where some of the kinetic energy of the noise impulse is converted to heat.

The only way to remove the sonic crack of a high velocity bullet is to utilize subsonic ammunition. Some cartridges are inherently subsonic, while most others can be downloaded to a velocity below the speed of sound. Some integral suppressors utilize ported barrels to bleed off propellant gas and thus reduce the velocity of the bullet.

Bullet flight noise is not loud enough to be sensed by the shooter. However, even subsonic bullets can be heard if they pass close by a person. This noise resembles a whooshing or swishing sound as the bullet flies through the air. Flight noise is too quiet to be heard above a sonic crack.

Suppressor Performance:

The most common method of measuring sounds is the Decibel system. Decibels are a logarithmic scale; meaning the values are non-linear. Eg. A change from 100 to 200 dB does not represent a doubling of the noise level. It represents an increase of 1000 times.

Most suppressors for supersonic cartridges can realistically be expected to reduce the noise of firing by 18-32 dB depending on the design. This represents the limit imposed by the noise of the supersonic projectile. As the suppressor reduces the noise of the shot, the sonic crack becomes the dominant sound. In subjective hearing tests, a suppressed, supersonic cartridge will sound approximately as loud as an unsuppressed .22 rimfire rifle or about 139-141 dB. Suppressors for subsonic cartridges may approach 40 dB of sound reduction however; this is the practical limit of sound reduction at this time. Subsonic systems can be as quiet as 115 dB, which is less than the action noise of a Sterling Submachine Gun (open bolt, blow back action). The dominant sound is the bullet striking the target.

Like firearms, different suppressor designs work best in different applications. Size and weight always work against noise reduction. As a result, one must find a balance between the size and weight of a suppressor and the degree of noise reduction desired for the mission. Suppressor designers are constantly trying to strike a balance between size and weight and noise reduction, which is why there are so many different designs available.

Secondary Benefits:

Suppressors make very effective muzzle brakes. A suppressor reduces the recoil of any firearm by about 30% or as much as a muzzle brake. Unlike a conventional muzzle brake, the suppressor will not blow noise back towards the shooter or cause dust and debris to be blown up, giving away the shooter’s location.

Suppressors on tactical weapons allow more accurate and faster target engagement due to reduced muzzle jump and reduced flash in low light conditions.

Suppressors on very large caliber rifles (.338 Lapua or .50 BMG) greatly reduce recoil, muzzle flash, noise and blast. They increases the shooter’s comfort level considerably over a conventional muzzle brake because the suppressor directs propellant gases forwards, away from the operator, in a very small arc.

The removal of painful muzzle blast can increase marksmanship as a result of a reduction in flinching, as well as increase the speed of follow up shots.

Reduced muzzle blast can allow longer training sessions and more shooting practice. The muzzle blast from large caliber weapons can be so intense that ear defenders and earplugs may not be effective. In this case the suppressor is the best method of protecting the operator’s health.

Suppressors practically eliminate muzzle flash so they are appropriate for use in dark conditions or where the atmosphere may contain explosive gases. A bit of tape over the muzzle of the suppressor will stop gases from entering the suppressor.

Once the first shot has been fired, the suppressor is full of burnt propellant gases, thus providing a non-explosive atmosphere inside the tube.

Types of Suppressors:

Suppressors can be divided into two main categories: Integral and Muzzle. Integral suppressors are designed as a permanent part of the firearm. Muzzle cans are designed to be fixed and removed easily and they do not affect the functioning of the firearm. Neither type of suppressor has an advantage in sound reduction. Integral systems are used where barrel porting is required to reduce the velocity of supersonic ammunition. Integral systems do not suffer point of impact changes as a result of the fitting or removal of the suppressor. They also tend to be more compact.

Mounting Systems:

There are many different ways to mount a suppressor. Two-point mounts are the sturdiest and the least likely to result in a misalignment. Mostly it is only integral suppressors that use two point mounts.

Employment and Techniques of Suppressed Firearms:

It is desirable to suppress a gunshot for many reasons. For entry teams, suppressed weapons allow increased command and control, as operators do not have to wear hearing protection. Suppressed weapons allow operators to distinguish between shots fired by one of the team or a perpetrator.

Suppressed shots are also more difficult to pinpoint, giving the operator an advantage over the perpetrator in the confusion of an armed encounter for greater survivability.

Military snipers can expect to be subjected to intense mortar or artillery fire should their location be inadvertently revealed. The suppressor could be the most important piece of “camouflage” used by a sniper team. The suppressor camouflages the rifle shot by almost eliminating muzzle flash and blast that can give away a sniper’s location. Proper positioning of the shooter to cause the bullet to pass close by one or more hard objects can add to the enemy’s confusion as the muffled shot will be veiled by the sonic crack which will seem to come from multiple locations as a result of it bouncing off hard objects.

Police snipers can also benefit from the use of suppressors to dampen the noise of the shot for public relations. Even experienced shooters view a quiet gunshot as being from a “less powerful” or “less dangerous” firearm. A full power sniper rifle fired in an urban location can attract unwanted public relations problems.

“Even when firing full power loads supersonically, a suppressor?.so dramatically reduces a sniper’s sound signature that I think ultimately we are going to see suppressors on all sniper rifles.”
– Major John Plaster – Advanced Ultimate Sniper video

Suppressors and Accuracy:

A properly designed and mounted suppressor should have no negative effect on the accuracy of the firearm. In fact there is some indication that suppressors actually increase accuracy by stripping the high velocity propellant gases from around the bullet. Without the suppressor, the gases push past the bullet, causing it to yaw slightly as it leaves the muzzle. A muzzle-mounted suppressor will change the point of impact of any firearm it is attached to. However with testing this effect can be corrected for by adjusting the sights.

Potential Problems and Hazards Associated with the Use of Suppressors:

One of the biggest hazards comes from improperly mounted suppressors or a suppressor that loosens during use. This can cause the suppressor to lose alignment with the bore, possibly resulting in baffle contact which can tear the suppressor off the firearm or blow it to bits in a catastrophic failure. During use, all suppressors should be checked for proper tightness regularly.

Not all suppressors are designed to survive full-auto fire or even a high volume of semi-auto fire. A high volume of fire through a suppressor not designed for it can cause the suppressor to fail from baffle collapse or extensive baffle damage. It can also destroy the rifle’s barrel from excessive heat buildup in as few as 200 rounds.

Minor suppressor hazards include burns from a hot tube as well as propellant gases and unburnt powder blowing out the ejection port of semi-automatic firearms. Operators should take care to wear proper eye protection when using suppressed weapons.

Maintenance and Cleaning:

Loose powder grains or carbon chips can be easily removed by shaking the suppressor vertically with the muzzle down. Compressed air may be used for cleaning and gun oil for preservation but washing with liquids and solvents is not recommended. After use, remove the suppressor or leave the action open to allow water to evaporate and to promote airflow. Give the suppressor a light coating of preservative oil inside and that is it.”

Check out NPR’s amazing coverage of online reputation management, Startups Help Clean Up Online Reputations, or just listen to it.

People call me the cleaner because one of my strongest skills is cleaning online reputation. I call it “defensive SEO,” which is to say, if you have a lot of bad stuff come up when you do a vanity search, I can clean it for you so that the negative stuff so that it doesn’t show up until after the 100th return, or page ten, by default.

As of early 2006, I was one of the only one out there who could do it. I am still one of the best.

Some things to consider when you’re cleaning negative returns on Google and the other search engines: cleaning is easier after the body has been removed. If you are in the middle of a maelstrom of bad press and online vitriolic hatred, then you probably need to weather the storm for a while before the counter messaging and the defensive SEO strategy starts working.

That said, messaging, controlling your brand, your reputation, and your results on Google — promotional SEO — should be started well before you ever get smeared online. Getting your message, your intent, your true self, your words, you interests, your true bio, your positive images, your press packets, and everything you have ever published online well before sladerous things happen is essential.

Otherwise, you will be too vulnerable. The best defense is a fantastic offense, to be sure.

Well, I never knew what an astute intellectual Adolf Hilter was because I just assumed he was a monster. Surely a monster, a madman, a devil, and also an evil genius,

“All propaganda must be presented in a popular form and must fix its intellectual level so as not to be above the heads of the least intellectual of those to whom it is directed . . .”

“. . . Thus its purely intellectual level will have to be that of the lowest mental common denominator among the public it is desired to reach. When there is question of bringing a whole nation within the circle of its influence, as happens in the case of war propaganda, then too much attention cannot be paid to the necessity of avoiding a high level, which presupposes a relatively high degree of intelligence among the public.”

Whenever I work for PR, I am reminded to keep the language in the message at a 7th grade level.

The entire chapter, VI, War Propganda, is posted below. Very current and very important in understanding the current war’s propaganda strategy and campaign.

Mein Kampf Chapter VI, War Propaganda, by Adolf Hitler

In watching the course of political events I was always struck by the active part which propaganda played in them. I saw that it was an instrument, which the Marxist Socialists knew how to handle in a masterly way and how to put it to practical uses. Thus I soon came to realize that the right use of propaganda was an art in itself and that this art was practically unknown to our bourgeois parties. The Christian-Socialist Party alone, especially in Lueger’s time, showed a certain efficiency in the employment of this instrument and owed much of their success to it.

It was during the War, however, that we had the best chance of estimating the tremendous results which could be obtained by a propagandist system properly carried out. Here again, unfortunately, everything was left to the other side, the work done on our side being worse than insignificant. It was the total failure of the whole German system of information – a failure which was perfectly obvious to every soldier – that urged me to consider the problem of propaganda in a comprehensive way. I had ample opportunity to learn a practical lesson in this matter; for unfortunately it was only too well taught us by the enemy. The lack on our side was exploited by the enemy in such an efficient manner that one could say it showed itself as a real work of genius. In that propaganda carried on by the enemy I found admirable sources of instruction. The lesson to be learned from this had unfortunately no attraction for the geniuses on our own side. They were simply above all such things, too clever to accept any teaching. Anyhow they did not honestly wish to learn anything.

Had we any propaganda at all? Alas, I can reply only in the negative. All that was undertaken in this direction was so utterly inadequate and misconceived from the very beginning that not only did it prove useless but at times harmful. In substance it was insufficient. Psychologically it was all wrong. Anybody who had carefully investigated the German propaganda must have formed that judgment of it. Our people did not seem to be clear even about the primary question itself: Whether propaganda is a means or an end?

Propaganda is a means and must, therefore, be judged in relation to the end it is intended to serve. It must be organized in such a way as to be capable of attaining its objective. And, as it is quite clear that the importance of the objective may vary from the standpoint of general necessity, the essential internal character of the propaganda must vary accordingly. The cause for which we fought during the War was the noblest and highest that man could strive for. We were fighting for the freedom and independence of our country, for the security of our future welfare and the honour of the nation. Despite all views to the contrary, this honour does actually exist, or rather it will have to exist; for a nation without honour will sooner or later lose its freedom and independence. This is in accordance with the ruling of a higher justice, for a generation of poltroons is not entitled to freedom. He who would be a slave cannot have honour; for such honour would soon become an object of general scorn.

Germany was waging war for its very existence. The purpose of its war propaganda should have been to strengthen the fighting spirit in that struggle and help it to victory.

But when nations are fighting for their existence on this earth, when the question of ‘to be or not to be’ has to be answered, then all humane and æsthetic considerations must be set aside; for these ideals do not exist of themselves somewhere in the air but are the product of man’s creative imagination and disappear when he disappears. Nature knows nothing of them. Moreover, they are characteristic of only a small number of nations, or rather of races, and their value depends on the measure in which they spring from the racial feeling of the latter. Humane and æsthetic ideals will disappear from the inhabited earth when those races disappear which are the creators and standard-bearers of them.

All such ideals are only of secondary importance when a nation is struggling for its existence. They must be prevented from entering into the struggle the moment they threaten to weaken the stamina of the nation that is waging war. That is always the only visible effect whereby their place in the struggle is to be judged.

In regard to the part played by humane feeling, Moltke stated that in time of war the essential thing is to get a decision as quickly as possible and that the most ruthless methods of fighting are at the same time the most humane. When people attempt to answer this reasoning by highfalutin talk about æsthetics, etc., only one answer can be given. It is that the vital questions involved in the struggle of a nation for its existence must not be subordinated to any æsthetic considerations. The yoke of slavery is and always will remain the most unpleasant experience that mankind can endure. Do the Schwabing 12) decadents look upon Germany’s lot to-day as ‘aesthetic’? Of course, one doesn’t discuss such a question with the Jews, because they are the modern inventors of this cultural perfume. Their very existence is an incarnate denial of the beauty of God’s image in His creation.

Since these ideas of what is beautiful and humane have no place in warfare, they are not to be used as standards of war propaganda.

During the War, propaganda was a means to an end. And this end was the struggle for existence of the German nation. Propaganda, therefore, should have been regarded from the standpoint of its utility for that purpose. The most cruel weapons were then the most humane, provided they helped towards a speedier decision; and only those methods were good and beautiful which helped towards securing the dignity and freedom of the nation. Such was the only possible attitude to adopt towards war propaganda in the life-or-death struggle.

If those in what are called positions of authority had realized this there would have been no uncertainty about the form and employment of war propaganda as a weapon; for it is nothing but a weapon, and indeed a most terrifying weapon in the hands of those who know how to use it.

The second question of decisive importance is this: To whom should propaganda be made to appeal? To the educated intellectual classes? Or to the less intellectual?

Propaganda must always address itself to the broad masses of the people. For the intellectual classes, or what are called the intellectual classes to-day, propaganda is not suited, but only scientific exposition. Propaganda has as little to do with science as an advertisement poster has to do with art, as far as concerns the form in which it presents its message. The art of the advertisement poster consists in the ability of the designer to attract the attention of the crowd through the form and colours he chooses. The advertisement poster announcing an exhibition of art has no other aim than to convince the public of the importance of the exhibition. The better it does that, the better is the art of the poster as such. Being meant accordingly to impress upon the public the meaning of the exposition, the poster can never take the place of the artistic objects displayed in the exposition hall. They are something entirely different. Therefore. those who wish to study the artistic display must study something that is quite different from the poster; indeed for that purpose a mere wandering through the exhibition galleries is of no use. The student of art must carefully and thoroughly study each exhibit in order slowly to form a judicious opinion about it.

The situation is the same in regard to what we understand by the word, propaganda. The purpose of propaganda is not the personal instruction of the individual, but rather to attract public attention to certain things, the importance of which can be brought home to the masses only by this means.

Here the art of propaganda consists in putting a matter so clearly and forcibly before the minds of the people as to create a general conviction regarding the reality of a certain fact, the necessity of certain things and the just character of something that is essential. But as this art is not an end in itself and because its purpose must be exactly that of the advertisement poster, to attract the attention of the masses and not by any means to dispense individual instructions to those who already have an educated opinion on things or who wish to form such an opinion on grounds of objective study – because that is not the purpose of propaganda, it must appeal to the feelings of the public rather than to their reasoning powers.

All propaganda must be presented in a popular form and must fix its intellectual level so as not to be above the heads of the least intellectual of those to whom it is directed. Thus its purely intellectual level will have to be that of the lowest mental common denominator among the public it is desired to reach. When there is question of bringing a whole nation within the circle of its influence, as happens in the case of war propaganda, then too much attention cannot be paid to the necessity of avoiding a high level, which presupposes a relatively high degree of intelligence among the public.

The more modest the scientific tenor of this propaganda and the more it is addressed exclusively to public sentiment, the more decisive will be its success. This is the best test of the value of a propaganda, and not the approbation of a small group of intellectuals or artistic people.

The art of propaganda consists precisely in being able to awaken the imagination of the public through an appeal to their feelings, in finding the appropriate psychological form that will arrest the attention and appeal to the hearts of the national masses. That this is not understood by those among us whose wits are supposed to have been sharpened to the highest pitch is only another proof of their vanity or mental inertia.

Once we have understood how necessary it is to concentrate the persuasive forces of propaganda on the broad masses of the people, the following lessons result therefrom:

That it is a mistake to organize the direct propaganda as if it were a manifold system of scientific instruction.

The receptive powers of the masses are very restricted, and their understanding is feeble. On the other hand, they quickly forget. Such being the case, all effective propaganda must be confined to a few bare essentials and those must be expressed as far as possible in stereotyped formulas. These slogans should be persistently repeated until the very last individual has come to grasp the idea that has been put forward. If this principle be forgotten and if an attempt be made to be abstract and general, the propaganda will turn out ineffective; for the public will not be able to digest or retain what is offered to them in this way. Therefore, the greater the scope of the message that has to be presented, the more necessary it is for the propaganda to discover that plan of action which is psychologically the most efficient.

It was, for example, a fundamental mistake to ridicule the worth of the enemy as the Austrian and German comic papers made a chief point of doing in their propaganda. The very principle here is a mistaken one; for, when they came face to face with the enemy, our soldiers had quite a different impression. Therefore, the mistake had disastrous results. Once the German soldier realised what a tough enemy he had to fight he felt that he had been deceived by the manufacturers of the information which had been given him. Therefore, instead of strengthening and stimulating his fighting spirit, this information had quite the contrary effect. Finally he lost heart.

On the other hand, British and American war propaganda was psychologically efficient. By picturing the Germans to their own people as Barbarians and Huns, they were preparing their soldiers for the horrors of war and safeguarding them against illusions. The most terrific weapons which those soldiers encountered in the field merely confirmed the information that they had already received and their belief in the truth of the assertions made by their respective governments was accordingly reinforced. Thus their rage and hatred against the infamous foe was increased. The terrible havoc caused by the German weapons of war was only another illustration of the Hunnish brutality of those barbarians; whereas on the side of the Entente no time was left the soldiers to meditate on the similar havoc which their own weapons were capable of. Thus the British soldier was never allowed to feel that the information which he received at home was untrue. Unfortunately the opposite was the case with the Germans, who finally wound up by rejecting everything from home as pure swindle and humbug. This result was made possible because at home they thought that the work of propaganda could be entrusted to the first ass that came along, braying of his own special talents, and they had no conception of the fact that propaganda demands the most skilled brains that can be found.

Thus the German war propaganda afforded us an incomparable example of how the work of ‘enlightenment’ should not be done and how such an example was the result of an entire failure to take any psychological considerations whatsoever into account.

From the enemy, however, a fund of valuable knowledge could be gained by those who kept their eyes open, whose powers of perception had not yet become sclerotic, and who during four-and-a-half years had to experience the perpetual flood of enemy propaganda.

The worst of all was that our people did not understand the very first condition which has to be fulfilled in every kind of propaganda; namely, a systematically one-sided attitude towards every problem that has to be dealt with. In this regard so many errors were committed, even from the very beginning of the war, that it was justifiable to doubt whether so much folly could be attributed solely to the stupidity of people in higher quarters.

What, for example, should we say of a poster which purported to advertise some new brand of soap by insisting on the excellent qualities of the competitive brands? We should naturally shake our heads. And it ought to be just the same in a similar kind of political advertisement. The aim of propaganda is not to try to pass judgment on conflicting rights, giving each its due, but exclusively to emphasize the right which we are asserting. Propaganda must not investigate the truth objectively and, in so far as it is favourable to the other side, present it according to the theoretical rules of justice; yet it must present only that aspect of the truth which is favourable to its own side.

It was a fundamental mistake to discuss the question of who was responsible for the outbreak of the war and declare that the sole responsibility could not be attributed to Germany. The sole responsibility should have been laid on the shoulders of the enemy, without any discussion whatsoever.

And what was the consequence of these half-measures? The broad masses of the people are not made up of diplomats or professors of public jurisprudence nor simply of persons who are able to form reasoned judgment in given cases, but a vacillating crowd of human children who are constantly wavering between one idea and another. As soon as our own propaganda made the slightest suggestion that the enemy had a certain amount of justice on his side, then we laid down the basis on which the justice of our own cause could be questioned. The masses are not in a position to discern where the enemy’s fault ends and where our own begins. In such a case they become hesitant and distrustful, especially when the enemy does not make the same mistake but heaps all the blame on his adversary. Could there be any clearer proof of this than the fact that finally our own people believed what was said by the enemy’s propaganda, which was uniform and consistent in its assertions, rather than what our own propaganda said? And that, of course, was increased by the mania for objectivity which addicts our people. Everybody began to be careful about doing an injustice to the enemy, even at the cost of seriously injuring, and even ruining his own people and State.

Naturally the masses were not conscious of the fact that those in authority had failed to study the subject from this angle.

The great majority of a nation is so feminine in its character and outlook that its thought and conduct are ruled by sentiment rather than by sober reasoning. This sentiment, however, is not complex, but simple and consistent. It is not highly differentiated, but has only the negative and positive notions of love and hatred, right and wrong, truth and falsehood. Its notions are never partly this and partly that. English propaganda especially understood this in a marvellous way and put what they understood into practice. They allowed no half-measures which might have given rise to some doubt.

Proof of how brilliantly they understood that the feeling of the masses is something primitive was shown in their policy of publishing tales of horror and outrages which fitted in with the real horrors of the time, thereby cleverly and ruthlessly preparing the ground for moral solidarity at the front, even in times of great defeats. Further, the way in which they pilloried the German enemy as solely responsible for the war – which was a brutal and absolute falsehood – and the way in which they proclaimed his guilt was excellently calculated to reach the masses, realizing that these are always extremist in their feelings. And thus it was that this atrocious lie was positively believed.

The effectiveness of this kind of propaganda is well illustrated by the fact that after four-and-a-half years, not only was the enemy still carrying on his propagandist work, but it was already undermining the stamina of our people at home.

That our propaganda did not achieve similar results is not to be wondered at, because it had the germs of inefficiency lodged in its very being by reason of its ambiguity. And because of the very nature of its content one could not expect it to make the necessary impression on the masses. Only our feckless ‘statesmen’ could have imagined that on pacifists slops of such a kind the enthusiasm could be nourished which is necessary to enkindle that spirit which leads men to die for their country.

And so this product of ours was not only worthless but detrimental.

No matter what an amount of talent employed in the organization of propaganda, it will have no result if due account is not taken of these fundamental principles. Propaganda must be limited to a few simple themes and these must be represented again and again. Here, as in innumerable other cases, perseverance is the first and most important condition of success.

Particularly in the field of propaganda, placid æsthetes and blase intellectuals should never be allowed to take the lead. The former would readily transform the impressive character of real propaganda into something suitable only for literary tea parties. As to the second class of people, one must always beware of this pest; for, in consequence of their insensibility to normal impressions, they are constantly seeking new excitements.

Such people grow sick and tired of everything. They always long for change and will always be incapable of putting themselves in the position of picturing the wants of their less callous fellow-creatures in their immediate neighbourhood, let alone trying to understand them. The blase intellectuals are always the first to criticize propaganda, or rather its message, because this appears to them to be outmoded and trivial. They are always looking for something new, always yearning for change; and thus they become the mortal enemies of every effort that may be made to influence the masses in an effective way. The moment the organization and message of a propagandist movement begins to be orientated according to their tastes it becomes incoherent and scattered.

It is not the purpose of propaganda to create a series of alterations in sentiment with a view to pleasing these blase gentry. Its chief function is to convince the masses, whose slowness of understanding needs to be given time in order that they may absorb information; and only constant repetition will finally succeed in imprinting an idea on the memory of the crowd.

Every change that is made in the subject of a propagandist message must always emphasize the same conclusion. The leading slogan must of course be illustrated in many ways and from several angles, but in the end one must always return to the assertion of the same formula. In this way alone can propaganda be consistent and dynamic in its effects.

Only by following these general lines and sticking to them steadfastly, with uniform and concise emphasis, can final success be reached. Then one will be rewarded by the surprising and almost incredible results that such a persistent policy secures.

The success of any advertisement, whether of a business or political nature, depends on the consistency and perseverance with which it is employed.

In this respect also the propaganda organized by our enemies set us an excellent example. It confined itself to a few themes, which were meant exclusively for mass consumption, and it repeated these themes with untiring perseverance. Once these fundamental themes and the manner of placing them before the world were recognized as effective, they adhered to them without the slightest alteration for the whole duration of the War. At first all of it appeared to be idiotic in its impudent assertiveness. Later on it was looked upon as disturbing, but finally it was believed.

But in England they came to understand something further: namely, that the possibility of success in the use of this spiritual weapon consists in the mass employment of it, and that when employed in this way it brings full returns for the large expenses incurred.

In England propaganda was regarded as a weapon of the first order, whereas with us it represented the last hope of a livelihood for our unemployed politicians and a snug job for shirkers of the modest hero type.

Taken all in all, its results were negative.

I finished updating my resume this morning. Thanks to Janna, Di, Stephanie, Tiff, and Mark for all of your help.

MISSION
My passion is to use my experience and expertise in online community outreach and advocacy to promote and protect client online brands using my years of blogging, SEO, PR, marketing, and CGM professional experience.

PROFILE
I am an expert in online outreach, advocacy and marketing with over 23 years of online experience. My experience focuses on web strategy, including SEO strategy, technology strategy, and online marketing strategy. My skills include:
- Blogger: online outreach, advocacy, conversation, and messaging, blogger relations
- Technologist: expertise in community technologies, blogs, wikis, message boards
- Producer: experience in designing and developing hardware and software solutions
- Strategist: design, develop, and implement strategies to reach online consumers
- Promoter: online brand promotion, virals, organic SEO (search engine optimization), and paid advertising
- Protector: online brand protection, defensive SEO, online crisis response
- Teacher: Blogging instructor, guest lecturer, and online teacher since 1996

PROFESSIONAL EXPERIENCE
Consultant, Blog Production and Strategy, BoldMouth — 8/2006-12/2006 http://www.blogmouth.com
- Blog strategy and planning for high-traffic, high-profile blog relaunch
- Customized Moveable Type installation on CentOS dedicated server
- Transition from TypePad to newest Movable Type 3.31 install
- Monetization of blog, including BlogAds and Google AdSense placement
- Search Engine Optimization (SEO) of blog

Instructor, The Writer’s Center — 2/2006-Present — http://www.writer.org
- Instructional courses on blogging, from introduction to advanced techniques
- Marketing, promotional, and SEO strategies for writers and business people
- www.appliedblogging.org developed to support blogging students

Blogger and Blogging Consultant, Freelance — 1999-Present http://www.chrisabraham.com
- Active blogger since 1999

Stock Photographer, Pacific Stock — 1990-Present http://www.pacificstock.com
- Contract stock photographer

Senior Account Supervisor, Interactive, Online Advocacy, Edelman — 5/2006-8/2006 http://www.edelman.com
- Direct client contact for Wal-Mart’s innovative blog outreach campaign, including prospecting and messaging
- Spearheaded Working Families for Wal-Mart blog, newsletter, and activation list
- Developed online word of mouth outreach for Taylor Hicks webcast from Wal-Mart shareholder’s meeting
- Co-produced “Exposing the Paid Critics” website for Working Families for Wal-Mart
- Co-produced successful online advocacy proposals to GE, Nissan, Shell, the American Petroleum Institute, and Wal-Mart Realty
- Designed and developed opt-in membership Email and messaging campaigns

Technology Strategist, New Media Strategies, Inc. — 9/2003-5/2006 http://www.newmediastrategies.net
- Developed online word-of-mouth marketing strategy and tactics used on Usenet, message boards, social networks, and blogs
- Developed online advocacy and outreach campaigns for clients’ products, services, and message
- Produced internal and client protective and promotional SEO campaigns and search strategy to highlight positive online conversation and supress negative conversation on popular search engines
- Developed in-house expertise on blogging, new media, podcasting, technology, citizen journalism, and CGM, including training, teaching, and the development of blogging and online marketing strategy
- Developed, deployed, and launched client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts
- Managed online advertising campaigns using Yahoo and Google contextual ads

Radio Panelist, “Do You Trust the Media,” BBC World Have Your Say — 5/3/2006 http://www.bbc.co.uk/blogs/worldhaveyoursay/2006/05/do_you_trust_the_media_your_co.html
- Radio expert on online media, citizen journalism and citizen generated media (CGM)
- Broadcast worldwide and in the US on NPR

Guest Lecturer, SIPA, Columbia University — 10/15/1005 http://sipa.columbia.edu/
- Lectured on blogging and viral marketing strategies for public affairs
- School of International and Public Affairs

Professional Stock Photographer, Corbis — 1990-2004 http://www.corbis.com
- Contract stock photographer

Director of Sales, eResources, LLC — 9/2002-9/2003 http://www.eresources.com
- Managed sales force and new business for the ITonDemand™ and the eResources Content Management System products

Senior Web Developer, National Legal Aid & Defender Association — 2/2002 – 9/2002 http://www.nlada.org
- Developed Web applications and content management system (CMS) developer using Zope, Python, and MySQL

Managing Director, beehive North America — 7/2000 – 2/2002
- President, co-owner, and co-founder of beehive North America, the North American office of Berlin-based beehive elektronische medien GmbH
- Sold and marketed software Zope application development training and services
- Clients included College of Exploration, The Nature Conservancy, and Space Telescope Science, and Pfizer Global Research and Development (PGRD)

Online Community Builder, Caucus Systems, Inc. — 7/1999 – 6/2000 http://www.caucus.com
- Online community, online conference, and online event facilitator and host
- Linux/Unix system administrator (LAMP SA)

Senior Information Engineer, FCBS — 12/1997 – 7/1999 http://www.fcbs.com
- On-site consultant for US Department of Treasury Chief Information Office (CIO)
- Core duties included HTML, scripting (Perl, SSI), programming, graphic design, management, development, and deployment of the CIO Intranet and public website

Teacher, Education for the Arts (EFA), KRESA — 8/1996-6/1998 http://www.kresa.org/
- High school teacher of the first fully accredited virtual online high school creative writing course for Kalamazoo, MI, Public Schools arts magnet program
Software Engineer, Proxicom, Inc. (Proxima in 1996) — 1/1996-8/1996
- Internet web application developer for the seminal web application company
Technical and Customer Support, Picture Network International (PNI) — 7/1993-8/1995
- Help desk for Industry’s second dial-up online stock photo agency
- Start-up funded and supported by SRA and Tribune Media Company

PROFESSIONAL AFFILIATIONS
Emergent Technologies Advisor, Communications Advisory Board, Urban Institute. http://www.urban.org

Participant Member, Moderator and Speaker, Renaissance Weekends, Renaissance Institute http://www.renaissanceweekend.org

Partner of Counsel, Haft, Harrison & Wolfson, Inc.

Associate, Howard Rheingold Associates http://www.rheingold.com/Associates/team.html

Founder and Organizer, DC Zope Python User Group (ZPUG) http://www.zpug.org

EDUCATION AND TRAINING
The George Washington University, Washington, DC http://www.gwu.edu
- BA, American Literature, Minor Creative Writing, 1993

University of Hawaii, Manoa Campus, Honolulu, HI http://www.hawaii.edu
- Intensive course work, French, 1992

University of East Anglia, Norwich, UK http://www.uea.ac.uk
- Junior year abroad, English and American Studies (EAS), 1990-1991