According to Louise Story, “consumer brand companies have long wished they could find a way to eavesdrop (legally) on customer conversations. Marketers can easily read Internet blogs, chat rooms and social networking sites, but what people say over coffee or across their cubicle remains largely unknown.” Conversation over coffee or across the cubicle isn’t special […]
People Talk Online Like They Do Over Coffee or Across the Cubicle
According to Louise Story, “consumer brand companies have long wished they could find a way to eavesdrop (legally) on customer conversations. Marketers can easily read Internet blogs, chat rooms and social networking sites, but what people say over coffee or across their cubicle remains largely unknown.” Conversation over coffee or across the cubicle isn’t special […]