To follow up on my last post, Being pretty isn’t enough for social media success, I wanted to discuss what I like to call Social Media Isolationism or Social Media Agoraphobia.

And there are two forms of this sort of isolationism: invitational and exclusionary. They both mean you don’t venture outside your own four social media walls; however, the first is welcoming and the other is dismissive.

The welcoming pineapple

Jay Gatsby was a welcoming pineapple. He desperately wanted to woo his beloved Daisy and opened his grand home hoping he just might, one night, find her at one of his lavish parties. Or, at the very least, create enough buzz so that his lost love might hear of him and ask about him.

Not always the direct result of a grand romantic gesture, the welcoming pineapple is often associated with the feeling that one is so appealing, so compelling a brand, product, or service that your friends and neighbors should very well come a-calling. You host awesome dinner parties, right? You have the biggest television, have your own pool and tennis court, and have several guest rooms. Why would you ever want to leave your own social media home?

Why wouldn’t everyone want to take advantage of your generosity and party favor to want to go anywhere else, to say nothing of staying home in their pallid, beige, one-bedroom apartments? This generosity often comes with the stink of superiority or ego that eventually turns people off.

And if the proffered goodies are so compelling as to compel, this commitment might very well be contingent only upon the bounty, the booty, the swag lavished. In other words, your friends are bought and paid for and are your friends forever (or until you run out of cookies and candies and a subscription to cable).

In terms of a country, this open-border country would be glad to allow anyone in but since this country is obviously so awesome, offering everything and anything you could very well ever want in the first place, people just visit, nobody really ever leaves and a majority don’t even possess a passport.

Good fences make good neighbors

There are other social media isolationists who treat their following like a gardener maintains a Bonsai tree: letting it grow then pruning it back. Limiting its natural growth patterns with the goal of cultivating something elegant, controllable, exceptional, and beautiful — and planned. The operative word here is control.

There is a strong desire among the good fences variety of social media isolationists to want to maintain a semblance of control over brand perception, brand response, and brand buzz. This social media isolationist would surely turn off (or moderate) comments if at all possible.

This form of social media agoraphobic never lowers himself to engaging with riffraff and never suffers fools gladly. In many cases, he blocks competitors, rarely follows anyone back, and limits real engagement to the worthy and the notable. Only A-listers need apply.

This is the sort of social media expert who most likely has a pristine living room with white couches and chairs neatly enshrined in a clear vinyl cover. This is the sort of person who collects beautiful heritage silver and china, never to see the copious staining gravies and beet juice of a holiday dinner.

It doesn’t matter that social media is, by its very nature, chaotic, organic, anonymous, spontaneous, unpredictable, and crazy; it means nothing that the life of something beautiful can readily be strangled out of it when the collar’s too tight; and it means nothing that your detailed business plan and marketing strategy may be too macro, too myopic — that what you’ve made exclusively for one use may well be adopted “off prescription” for something completely different and more profitable — something this sort of isolationist would very well never be able to see.

And, if he could, he wouldn’t want it that way because that’s not the right way and it shouldn’t be done this way. Social media’s just not cricket.

In terms of a country, this walled-up land would be glad to exclude everyone; but, more realistically, it’s willing to limit visas and green cards to only the pedigreed: money, power, influence, esteem, connections, or education. Full funding for controlled borders and everyone had better carry their papers with them. I mean, why allow anyone in, since this country is obviously so awesome.

A majority possess passports; however, why leave? Too much chaos, uncertainty, and people who don’t look like the sort of people they’re used to.

Social media globalists unite

Neither the welcoming pineapple nor the good fences are effective in social media marketing because there are innately no borders in the Internet. Yes, maybe there is are language and cultural barriers, but these are as meaningless as the lines that separate nation states.

The Internet has rendered the world flat. Facebook is expected to reach a billion members in April.

And that’s to say nothing of the bloggers, the tweeters, the pinsters, the borders, the messengers, the redditers, the diggers, the flickrers, the tumblrs, the googlers, and, yes, even the spacers — they’re global, they curious, they’re ambitious, and they have as much right to your attention as anyone else.

Whether you’re an exclusionary or inclusive isolationist, you’re still unwilling to leave your social media homeland. You’re unwilling to go out there and meet your future real best friends. Instead, you either having to buy them or remain too afraid and afeard to make friends at all–or at least the wrong type of friends.

To be sure, you’ll never know where your next windfall will come from. You also don’t know who that fairy godmother is or what she looks like. It’s essential to get out there and spend some of your time and energy going exploring, finding new lands and new faces, and expanding your natural core, your natural base.

While there may well be zero barriers to you because the Internet has flattened the business world for you, there are also zero barriers between you and your best future customers! So, go git ‘em Tiger!

Via Marketing Conversation via Socialmedia.biz via Biznology

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• How Will Social Media Affect the eBook? (socialtimes.com)
• What does it take to be prepared for a social media crisis? (smartblogs.com)
• Do You Really Have a View Of The Customer? How Social Media Can Catch You Out! (sociableblog.com)
• Should your CEO be on social media ? (newmediaandmarketing.com)
• Pope to Social Media: Please Be Quiet (mashable.com)
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In response to How to make an awesome Social Media News Release, Jonathan Rick asked me, “Isn’t this essentially the same thing that Pitch Engine offers?” Jason Kintzler then added, “Yes Jonathan, exactly! Did I mention you can do it all for free?!” (See Socialmedia.biz‘s earlier writeup on PitchEngine: A social PR platform for the new era.)

Well, my response is the topic of this post today: “The article is only about the what and why of the Social Media News Release and not the how. Pitch Engine is a how!” I then added, “Pitch Engine doesn’t take away the work: writing/collecting compelling copy and assets. You do that work” and then “Our SMNR is just a platform and structure. 90% of one’s time should be spent writing amazing content” and then, finally, “Installing WordPress, an amazing platform, does not an amazing blog make; Pitch Engine is amazing but content is king”

So, let me explain. Pitch Engine and WordPress are best-of-breed application platforms that make creating a Social Media Release and Blog seamless, removing the technology hurdle from the process. Those are good things, to be sure. However, after re-reading my SMNR post, I was reminded that it wasn’t about technology at all, it was about the collecting and presenting of relevant assets, copy, images, and videos; it was about organizing and branding an ease-of-use “steal all this content, blogger, and please post on your blog” microsite.

In fact, I made a point of showing how one doesn’t even need to spend all your time installing WordPress or some other database-backed website or web app — one can hack together a very valuable SMNR with just the most basic HTML, an inexpensive hosting plan, and a $12/year domain from a domain name registrar.

Why humanity trumps technology

It’s not about the technology, people! Hire and train people based on their ability to write and their ability to connect and engage people — who like people and care about personal, human, relationships. Signing up for Pitch Engine won’t write your SMNR for you, creating a profile on Twitter doesn’t make you an influencer, and installing WordPress doesn’t put you in the AdAge Power 150 or Technorati’s Top 100. These are all essential steps, but they’re no panacea.

If you’re spending more money on tech than talent, don’t. If you’re intimidated by technology, don’t be. If you think that Social Networking and Social Media is about apps and sites and smart phones and Twitter and Facebook and Google+, then you need to get past that and remember that it’s about people. Real fleash-and-blood folks who hunger to connect and relate. Yes, with each other, but also with you and your brand, products, and services.

Pitch Engine’s job is to make Social Media Release-making as easy-as-possible, tech-free, as possible. And they do an amazing job of it. The same goes for WordPress and Facebook and Twitter. If an app doesn’t make it easier for you to connect with other people, the app doesn’t work. At the end of the day, all these web applications are top-drawer, but they just make it easier — effortless — to do your job. They do not do your job for you and they often make folks lazier, more careless, and less concise. They tend to be enablers, enabling bad grammar, poor spelling, and just good enough editing. People should always write as though going to press and being printed on paper instead of just assuming you can always edit it later.

If you’re intimidated by technology, that’s OK. Social Media News Releases and Blogger Pitch Emails are more about the quality, simplicity, efficiency, and targeting of the writing, structure, and presentation of the page. Some of the most popular blogs online are Blogger and MySpace blogs, even though there are more sophisticated platforms. Why? Because what it is to be a blogger is to be a writer and not a technologist or programer. The same thing with digital PR and social media marketing. The most effective marketing campaigns combine the ability to write clear, compelling copy; understanding the target audience and their associated wants, needs, desires, and hunger; and knowing where the sweet spot in the market is — it is not about the technology. The tech is a necessary evil that must be transcended in order to ensure that the messaging is able to seamlessly reach the market without barrier.

Reporters don’t need to know how to run a printing press, news anchors don’t need to understand how a picture makes its way, as if my magic, to my LCD HDTV, and radio hosts surely don’t need to go out to get their Ham Radio License. And you don’t need to become an iOS developer, a web application developer, or a CSS guru, either.

Too many people in this space get stuck behind the technology barrier. They spend all their budgets on building the perfect web application, the best Facebook App, and on graphic design and architecture, leaving very little if anything on the best writers and the best marketers. Don’t get stuck in that trap.

Your social media presence, digital PR strategy, and social media marketing campaigns are only as good as your writers, marketers, PR professionals, community managers, designers, and creatives — the artisans — and not on the technologies — the tools. When I teach young college marketing and PR students in their communication schools, I remind them every day that all the things they’re learning in class, though possibly dated and old school, are still relevant because human nature is human nature and people are people and technological platforms are ephemeral and fleeting.

Learn the tools, surely, but don’t become obsessed with them. Shine the spotlight where it matters: people. Via Marketing Conversation via Socialmedia.biz via Biznology.

Related articles

• Social media success demands talent above technology (socialmedia.biz)
• Social media success demands talent above technology (biznology.com)
• How to make awesome Social Media News Releases (chrisabraham.com)
• Detailed analysis of the perfect blogger pitch (socialmedia.biz)
• The Social Media News Release explained in detail (socialmedia.biz)
• Inside a Social Media News Release (biznology.com)
• WordPress 2.5 – So exciting I can hardly contain myself… (theresabloginmysoup.com)
• How to write an irresistible blogger pitch email (chrisabraham.com)
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Last week I dissected a blogger outreach pitch email line-by-line in A detailed analysis of a perfect blogger pitchas a way of proving that no matter how brief and conversational one of Abraham Harrison‘s blogger pitches may appear at first blush, the effortlessness takes a lot of work and the time of three senior agents. Today I plan to go through, line by line, a site we create to support all of our blogger outreach campaigns. You can call it a Social Media News Release (SMNR) or a microsite, a resource site, or a fact sheet. To those of you who are in communications, you’ll recognize the structural similarity between it and a traditional news release or press release.

To the right, you’ll see, scrolling down most of this article, a full-length screen capture of the SMNR we produced for a launch campaign that we did for the first iPad tablet-only daily newspaper, The Daily. I am using this SMNR because we’re particularly proud of it, and you can explore it In Real Life (IRL) over at thedaily-newsrelease.com.

As I am sure you will notice right away, this SMNR — and all of our SMNRs — is a flat-file, traditional Web page. You’ll also notice that it scrolls and scrolls and scrolls.

No, we didn’t do this because we’re not good coders and don’t understand database-backed web applications like WordPress or Drupal. I have been developing Web applications since they were Perl CGI scripts, into PHP, then into Python-based Zope, and even Ruby on Rails.

We’re building our SMNRs on flat-file, scrollable, single-page Web pages because of human nature: people tend to click away from where we want them to be. We want them to be on-topic, on-target, and really considering the act of blogging on behalf of our clients. In this case, The Daily.

We use old-fashioned HTML standbys such as HTML anchors, allowing us to link within the same page. We don’t want people to miss anything and we don’t want people to get lost in a maze of pages.

We also use flat-file HTML on an Linux-variant Apache install because we tend to reach out to thousands of bloggers at a time — upwards of 8,000 — and we don’t want a database-backed website to get bogged down by a potentially heavy, all-at-once stampede of traffic. Flat-file pages tend to serve faster and more reliably because they’re generally much less resource-intensive.

What we did for The Daily, section by section

Let me go through the SMNR we created for The Daily, section by section, so that I can explain. Long story short:

If we can’t get someone we send an email-based blogger pitch to to post something within five-minutes of opening our email, then we’ve lost him. If it isn’t as easy as pie and as clear as crystal, then we might get nothing. If it looks like it’ll take six minutes instead of five, we’re lucky if we get a tweet or a post to a Facebook Wall. More about that later.

The banner

The banner is simply a quick, attractive “splash.” It’s always above the fold and needs to convey, in a single glance, what’s up and why we didn’t, in fact, waste the blogger’s time. The banner is useless but essential. It allows the client to clearly, as though in summary or abstract, convey the entire message of the campaign both visually and textually. Carefully selected choice slogans, logos, screen shots, and photos go in the banner. However, since it isn’t really possible to “steal” anything from the banner, all the content found in the banner should be replicated somewhere else deeper in the SMNR.

The banner may just seem like bling or flair but it’s is really the single opportunity the PR professional or publicist has to sink the hook, to build the resonance and excitement and to activate the passion required to encourage bloggers to spend their valuable time and finite energy on doing something for me and my clients for free.

One caveat, however, is to make sure the banner isn’t too tall that it blocks out the QuickLinks, below, or seems just like an advert or splash page instead of what it is, a multimedia press release rife with important, objective blog fodder.

The QuickLinks

OK, that’s rather hard to see, so I will make it a bit larger below so that you can see what I am talking about.

That’s better. Well, the QuickLink row is essential because it might be the only interactive part of the SMNR that’s above the fold for some viewers, especially those who are still running 640 x 480 or 800 x 600 screens. (Don’t roll your eyes about the small screen size — there are still millions of folks worldwide who are running small monitors, large font sizes, and also dial-up modems, not your big 2560 x 1440 resolution, double-screened 27″ LCD computer displays. You should work with and understand everyone and design to your lowest common-technology denominator.

So, the QuickLinks are a short-cut to what the blogger wants. These links don’t go anywhere off-page, but, rather, just link down to somewhere much further down on the single page.

And like I said, if we don’t do everything to make it as easy as possible to allow the blogger to search, discover, collect, and report on what we’re pitching, then we’re risking losing them.

The video introduction and the social network sharing

This is a two-parter. Obviously, the commercial that goes with the introduction of the then newly launched iPad-only daily news site, The Daily, is the main thing we wanted to promote. A no-brainer.

More importantly is what I circled in red, the “Share This” embed with the easy-to-share-to-Twitter-Facebook-Yahoo!-Etc. buttons. We never used to add this to our Social Media News Releases. Why? Well, we were afraid that if we did, bloggers would share on social media and social network and with either their Facebook or Twitter friends and followers instead of posting it on their blogs.

The truth is, the SMNR is all about making everything as easy for the blogger as they need it to be. Folks who feel the need to feed the maw of their always-hungry 24/7/365 blog, will always blog (and often then tweet and Facebook their post), and the folks who are interested enough but don’t have the time or interest in the topic or promotion or don’t feel like their blog is the right place for the news we’re pitching won’t blog no matter how much we may well disagree.

So, popping that little “Share This” array of buttons has quadrupled the number of earned media mentions that we get from folks who wouldn’t have blogged our stuff, our news, our clients, anyway — they are just interested enough to throw us a bone and share the Daily with their followers and friends.

The news

The news section is the most important part of the SMNR. Because there’s lots of great stuff to steal. Consider our Social Media News Releases to be one-page versions of Abbie Hoffman’s Steal This Book — which is to say that once we have appealed to a blogger enough that she has opened our email, read our pitch, maybe emailed us, clicked through to the SMNR, scrolled past the banner, the QuickLinks, and ignored the Share This buttons, we want the blogger to have to do as little additional work as humanly possible.

We also post as many photos, illustrations, screen shots, and logos as we can into each SMNR, inline, so that a blogger can easily copy-and-paste each image into the blog post and not need to download and then upload. We act as the host, happy to sponsor the image hosting to the SMNR. As many of these as we can because we never know which one resonates with each blogger.

So, we pre-link all the items in the bullet-list with text links to the daily. We link the phrase The Daily any and every time it comes up in the list. This will appall SEO gurus who think I am an ignoramus who doesn’t know Search. I am an expert in search and my SMNRs are not Google-bait, they’re blogger-bait. We actually do not want our SMNRs to start competing with our clients’ sites — and they used to — but if we mess up all the delicate Google balance, then hopefully our SMNRs will not show up in the top-ten on Google, which is often quite challenging since most sites are absolutely terrible.

Actually, recently, we have had clients who have wanted to optimize their SMNR for search, but then you put the onus of linking, textually, on the shoulders of the bloggers, many of whom are not experts in search or HTML. So, we make sure that almost every single link has one linked textual on The Daily, just to make sure that every potential news item that a blogger might want to copy-and-paste onto his blog includes a link.

We never know what the blogger will or won’t steal, we don’t know how much or how little the blogger will copy, paste, then blockquote into their blog. Some bloggers go full-text, blockquoted, and then wrap the copy that we wrote in a bit of introduction and a parting shot into a blog-post sandwich where the copy, exactly as we wrote it, is the meat.

OK, you may have noticed that the page is pretty long. It requires quite a lot of scrolling, right? Well, remember how brief, concise, and minimal the blogger email pitch was? Well, the pitch might be laser-focused but the SMNR is everything but the kitchen sink. As many diverse and random and seemingly extraneous content and assets as we can find and collect we put into the SMNRs.

Those of you who have ever spoken to me about this before might want to jump ahead. I have an analogy for you. If you think of the Sunday paper and all those coupons, think of our email blogger pitch as a coupon for a big-screen TV at hhgregg.

If we can get that person who’s browsing the Sunday Post to cut out the coupon — already a huge task, to say nothing of even buying a paper, reading the paper, and braving the coupon section — and then pocket the coupon, get in the car, and drive to the store, once that guy gets to the store, he’s generally committed to doing something. While we’re pitching the TV, we’re just happy if that consumer ends up spending an equal sum on something — anything — else, just so long as it’s with hhgregg.

Same thing with an SMNR. The email pitch is the coupon selling a particular thing — the launch of the iPad app — and the SMNR is the big box store offering loads of other things, including bios, and other content. In the case of the Daily SMNR, a blogger may well come in to look at the offer to download and use the iPad app or to share the video with the readers of her blog but may report, instead, on Daily Editor in Chief, Jesse Angelo, who left the New York Post for a position with Rupert Murdoch’s News Corp.

To me, it really doesn’t matter what news from the SMNR the blogger reports, it just matter that the blogger takes time out of her busy, busy, day to spend some time writing about our clients, for free. We really always remember that we’re not entitled to anybody’s time, especially if we’re not paying for it. No matter what, every mention is a gracious courtesy.

Multimedia elements and the essential embed code

I always tell everybody that only 1% of all bloggers have media, communications, or public relations experience. Full stop. Even fewer of them are HTML gurus. Nothing can be assumed. I am not recommending pablum. I am not saying that we have to dumb down for the bloggers, it’s just that they speak a different language from ours in PR. We don’t share lingua francas. So, we always go out of our way to make sure everything is as simple and self-explanatory as possible without ever insulting the blogger.

In the above case, we always make sure that embed codes are included whenever any video is included — if we ever want to see it embedded inline in a blog post. We had an embed code in the first video at the top of the SMNR but it was deleted by the client. Even if our blogger knows how to find the embed code himself, we really don’t want him to leave the site to go hunt it down over at YouTube, as I explained earlier. We don’t want people to ever click away.

So, we include all embed code at a height and width that is optimal for most blogs, in this case 480 pixels wide. If the blogger is sophisticated enough to want a 853 x 480 video, he can go get that, we’re just making it as easy as possible to make the entire process take less than five minutes from the opening of the email to the clicking on Publish.

Social media and tags

The “Share This” buttons at the top of the SMNR are promotional. They don’t reference the client-owned Social Media properties. It is essential to make sure that we offer up everything and anything to the blogger’s consideration.

Finally, to make it as easy as humanly possible for everyone, we include a string of comma-separated topical keywords that each blogger can easily copy-and-paste into the “post tags” portion of your blogging platform.

Yes, I know. this SMNR has everything including the kitchen sink. Not true. It gets worse. If you explore the SMNR for Habitat for Humanity’s World Habitat Day the SMNR we did for the US Olympic Committee we made for the Winter Olympics in Canada, or one of the SMNRs for the Fresh Air Fund, you’ll see that there are all sort of other things such as banners with embed codes and additional videos and all sorts of other assets — really the kitchen sink, in many cases.

Favicon, header title, and meta description

One last thing that I want to discuss before we end this helluva long post is about fit and finish. Too often “single use” sites like this just don’t get the love they deserve. Make sure you take some time to create a nice “Favicon” aka favorites icon, shortcut icon, website icon, URL icon and bookmark icon. Also, please take the time required to create a strong and descriptive Metatag Title and Description tag as well.

<title>Introducing The Daily - Facts and Resources</title>
<meta name="description" content="The Daily facts and resources page. Introducing The Daily The first digital daily news publication built from scratch for the iPad by some of the best in the business to bring you information that's smart, attractive, and entertaining.">
<meta name="keywords" content="the daily facts, the daily resources, the daily facts and resources, the daily, thedaily.com, rupert murdoch, news corp, apple, mac, ipad, ipod, iphone, iphone 3g, iphone 3gs, iphone 4, steve jobs, macbook, macintosh, mackbook air, ipod nano, new iphone, ipod touch, apps, ipad apps, iphone apps, mac rumors, ipad reviews, apple technology, apple news, ipad news, iphone news, tech, technology, geek, geek news, gadgets, new gadgets, new technology">

Why? Why is it even worth the extra time to go back into the engine room and tool with the Meta Data? Well, the HTML Title tag directly contributes to what people see when they either bookmark your page, what they see in a browser tab, or what they see in the Title Bar. Easy-peasy. A real no-brainer. Also, despite what anyone at SEOMoz thinks, meta tags are still important and here’s why:

You’ll notice that all the text in the search result that comes up when your search serves up thedaily-newsrelease.com as a result is content that Google didn’t so much have to find or scrap; rather, it simply serves up the text directly from the Title we wrote and also the Meta Description we also wrote in the form of the search result headline and description.

I hope the previous 2,500 words have done a pretty good job of explaining why we at Abraham Harrison insist on producing a proper, well-produced, well-branded Social Media News Release (SMNR) — both philosophically, practically, and psychologically.

And because I really don’t know everything, please feel free to comment, contribute, share, and ask any questions you may well still have about the process, the evolution, and any technical details you might be unclear about or I have failed to cover. Thank you for your amazing attention span! Via Marketing Conversation via Biznology via Socialmedia.biz.

Related articles

• The Social Media News Release explained in detail (socialmedia.biz)
• Inside a Social Media News Release (biznology.com)
• How to write an irresistible blogger pitch email (chrisabraham.com)
• Why Using the Social Media News Release is a Big Mistake (hubspot.com)
• Authentic Internet inbound marketing the way God intended (chrisabraham.com)
• Detailed analysis of the perfect blogger pitch (socialmedia.biz)
• The art of writing the perfect blogger pitch (biznology.com)
• Study Shows Social Media Releases Are Less Effective Than Traditional Press Releases (hubspot.com)
• Online newsroooms should go social (econsultancy.com)
• Flipboard, Smaller and Smarter, Launches on iPhone (prnewswire.com)
• Inbound marketing the way nature intended (socialmedia.biz)

Finally!  I have been keeping this under my hat! In addition to preparing for a wedding in November, my dear chum David Gelles has just been promoted from San Francisco-based Tech Reporter for the FT to U.S. Media, Marketing Correspondent. Here’s the official announcement from the Editor & Publisher newsroom:

‘FT’ Promotes Web Developer David Gelles to U.S. Media, Marketing Correspondent

The Financial Times Wednesday named David Gelles as its U.S. media and marketing correspondent, replacing Kenneth Li, who earlier this week announced he was returning to Reuters as its editor-in-charge of technology, media and telecoms.

Gelles has been the FT’s San Francisco-based technology correspondent and web content developer, covering social media, e-commerce and e-books.

In his new assignment, the newspaper said, Gelles will cover “long-established content and distribution companies, disruptive digital media innovators and the wider marketing industry.”

Gelles “brings a fresh perspective to the beat having covered the digital media revolution from the West Coast,” FT Media Editor Andrew Edgecliffe-Johnson said.

Before joining the FT, Gelles served as the small business reporter for the Miami Herald and contributed to the New York Times, the Los Angeles Times and Forbes.

This will bring him to the New York offices of that hallowed British business newspaper, The Financial Times, as early as January, 2011.

I am already planning to spend a couple-few months in NYC in the Spring of 2011 because as everyone knows, David’s life is a movable feast.

There are so many things I am thankful for, “Friends who are smarter, cooler, and better looking than me… and Jesus” and then, after I saw what Aaron Brazell @technosailor was thankful for, “Not being a social media guru,” I asked to have another shot below, being thankful for “Being a social media guru.” Apparently those are fighting words*!

*Historically, there is a universal witch hunt against anyone who self-identifies with being an SMG or SME — a social media guru or a social media expert!  So, I guess I am inviting trouble.

A couple weeks ago Ed Zitron reached out to me to ask me some zany and personal questions about both me and also my habits as an A-List blogger, since I blog for Marketing Conversation, AdAge Digital Next, SocialMedia.biz, and this one, of course.  I enjoyed answering these questions but, as my friend Scott said, “Gee, you’re a high maintenance princess. I guess it’s good to make the flacks work.” I guess those of you who know me might verily agree. Sigh.  Enjoy!

By Ed Zitron How to Pitch Me: Chris Abraham, AdAge, SocialMedia.Biz

Over the past few years, I’ve come full circle.  First a journalist, now a PR rep. In this time, I’ve become fascinated with the pitching process – the gentle art of getting to know a writer and essentially identifying unique angles that will hopefully interest the journalist. Some consider it a dark, subversive art, but others, like my good friend and reporter Chris Abraham, realize its part of the process, and embrace it.

Chris writes for AdAge’s Digital Next, SocialMedia.biz, and a multitude of smaller blogs and guest-posts. He has more than 10,000 Twitter Followers, and insists that I don’t annoy him with multiple emails in the span of an hour.

So, allow us to take you once again into the mad world that is a journalist’s head, and see what his solutions are for the newspaper industry, PR as a whole and, of course, Tiger Sharks.

PR/Journalism

What do you most want out of a pitch? How do you like to be pitched?

I need any pitch to be as simple as possible for me to respond to.  If you don’t have my in 3 minutes the most you’ll get from me is a tweet. Too many people have crap gifts or they don’t have any gift at all — or any activation request: why do I care?  Even if I know you — I recently blogged for a friend — I will become very frustrated if your pitch requires me to download PDF files, JPG files, sort out EMBED code, find quotable text, and everything else. Things work well if you collect all of that content — premasticated, if you will — into an online Social Media Release (for example).

So, if you’ll notice, you have EVERYTHING available there for the taking — no ZIP files, no PSDs or PNGs — everything is “stealable” from the site — copy and images and videos and so forth – because we’re painfully aware that if you don’t have someone in a couple minutes, you lost them to “never” or “later.”

Also, I’m a sucker for getting a book or a galley in the mail — if someone sends me a book, I always read it and try to blog it — I don’t respond well to PDF downloads or telling me about a book and expecting me to blog about it — I will be more devoted if it comes via FedEx or UPS and even more points for a signature and an author business card — but that’s just me.

What makes a good PR professional?

You in particular do a great job because you treat me like royalty and you also pester me, which I don’t consider pestering because you basically act as my personal assistant until the call is scheduled, the interview is conducted, and then you ping me with great follow-through until my post is posted — and you never criticize me for writing whatever I want — you’re always grateful — also, you have high-caste clients and I always want to get onto a call with someone cool.

What grinds your gears about how PR pros treat you?

I think WORD or RTF or ZIPPED attachments are terrible.  Pitches that have a “no reply” email address suck. Pitchers that don’t reply right away when I reply to their pitch suck.  Stingy or guarded PR reps suck. PR professionals who use CC or BCC and don’t have their outreach sorted out to a professional level suck. PR professionals who don’t ASK me for anything won’t get anything.  This isn’t flirting.  I can’t read minds.  Also, when a pitch is obviously a cut-and-paste — the “real” written part and the pasted “stock copy” — generally different fonts, different sized — usually a serif personalized paragraph followed by the stock email — send to everyone — that is in Verdana. You know what I am talking about — it is hypocritical — they’re pretending to be authentic but they’re really just popping a small message and a really long, annoying, “why should I care” pitch in there.

What can PR pros learn from writers, journalists, etc. about how to do their jobs better?

PR pros need to learn one thing: bloggers are not below the line.  Bloggers need to be treated with as much attention and grace and follow-through as any journalist at the FT — no matter what their “caste” or their “compete.com” stats — you can’t treat a Power150 dude good and then a mommy blog bad — they all need to be treated with respect and with as much courtesy as anyone else.

Also, the initial email should only ever be a “so, here’s what I am doing, are you interested” and not complete pitch. Get to the point.

What’s your absolute, downright worst journalist-PR experience?

Well, I have been pretty lucky because I have a thick skin and because I spend more time learning from bad pitches than I do getting angry or frustrated.

How can the flacks of the world endear themselves to you, and build a gods-honest relationship with you?

I don’t know — how have you been able to make me take an hour of my time off to answer some silly questions?  Probably by appealing to my ego (33%) and to my curiosity (33%) and to my interests (33%).

Misc
Do you think that social media really is that key to the ‘future of journalism’?

I think community and conversation is the future of journalism.  I am platform agnostic.  What journalism did wrong is this:  journalists, reporters, and papers have started to let their contempt for their readers to show.  They fancy us a bunch of dumbasses who don’t care any more about civics and duty and politics and so they have therefore holed themselves up with the Academy and have tried to write and teach for the readers they wished they had rather than the readers they are losing every day.  After a while of inviting your priest and your teacher to your backyard BBQ, you get tired of them telling you how you shouldn’t be drinking beer or eating pork so you stop inviting them to the party — journalism and print media don’t give people the gift they want, they try to give us the gift they think we should have — and with social media the company store is no longer the monopoly that it once was.  That’s the basic tenet of market capitalism: give the market what it needs, right?  Well, the “stewards” of “our culture” are realizing that they cannot “maintain the culture” for us and also make a profit from advertising and profit.

What’s annoying or encouraging you about journalism and writing in general?

I am reading some really awesome books, all telling the end of advertising as we know it: “Making News in the Digital Era” by David E. Henderson; “The Chaos Scenario” by Bob Garfield; “Twitterville” by Shel Israel; and “No Size Fits All” by Tom Hayes & Michael S. Malone — some very amazing insights into what’s going on right now and what’s coming up in the short-term future — it isn’t really the future, per se, but just a clear look into the tip of the wedge of the present.

How would you save newspapers?

I would turn every newspaper into its very own “AOL” — and I would make news an important PART of the new virtual online community, but I would basically convert the paper into something that news papers have always served as, along with churches and the lodge, which is the hub around which a city spins — and this community would mean that journalists would become only 50% of the equation — the rest would be “citizen” hosts and guides and also paid online facilitators, path-finders, and moderators — experts in their city.  There is a market for this and a lot of the opportunity had been stolen by Yelp and other highly-targeted and highly-relevant national sites — because newspapers were too busy being holier than thou and not becoming an answer to what was, indeed, needed by that community that the paper publicly professed as being important to them.

What’s your favorite movie?

My favorite movie of all time is Being There, starring Peter Sellers.

You have to fight an animal over 150lbs – which one do you choose, and why?

I would choose a Tiger Shark because I think I could take it and even if I couldn’t take it, I think being eaten by a shark is a noble way to go.

I think community and conversation is the future of journalism.  I am platform agnostic.

What journalism did wrong is this:  journalists, reporters, and papers have started to let their contempt for their readers show.

They — print media and serious news papers — fancy us a bunch of dumbasses who don’t care, any more, about civics and duty and politics and so they have therefore holed themselves up, right next to the Academy, and have tried to write for and teach the readers they wished they had — or used to have — rather than the readers they are losing every day.

Here’s an analogy. After inviting your parish priest and your childrens’ Sunday school teacher over to your backyard BBQ a couple-few times, you may get tired of them judging you — telling you how you shouldn’t be drinking beer or eating pork — so you stop inviting them to the party after a spell.

Journalism and print media don’t give people the gifts they want, they try to force-feed us the gift they think we should have — and with social media the company store is no longer the monopoly that it once was and we don’t need to spend every morning poring over the paper — unless we’re boning up for the Foreign Service exam or are on assignment from our school marm for a civics class.

That’s the very basic tenet of market capitalism: give them what they want,  not what you think they need. Right?  (Actually, that’s generally good advice: give people the gift they want and not the gift you want, yourself.)

Well, the “stewards” of “our culture” are realizing that they cannot “maintain the culture” for us and also make a profit from advertising and subscriptions.

Digital PR rockstars, Kevin Dugan and Richard Laermer, are increasing their Bad Pitch Blog efforts and having a tele-seminar for anyone who needs to improve their approach to media  relations — and by default social media. They obviously don’t see me, Maestro Abraham, as an attendee, but they thought you guys might be interested.

It’s called Bad Pitch Night School (During The Day). More details are at http://crappypr.com and it’s on Wednesday, July 29th from 1pm to  2pm, Eastern time.

They’re giving out 10 free scholarships to some folks between jobs and some students as well. And every registrant receives a free, electronic copy of “Full Frontal PR” which doesn’t suck. (Via Socialmedia.biz and Marketing Conversation)

What Will We Tell Peoria?

NATIONAL PRESS CLUB FORUM: WHAT WILL WE TELL PEORIA? THE DISAPPEARANCE OF WASHINGTON BUREAUS AND WHAT COMES NEXT

WASHINGTON — As newspapers are forced to close their Washington bureaus, the National Press Club, the world’s leading professional organization for journalists, will hold a forum May 13 to examine what impact this has on how the folks back home get information about the federal government.

The forum is free and open to the public. It begins at 6:00 p.m. with a reception. The panel will start at 6:30. Seating is limited. Please reserve by calling the Club’s reservation line, 202-662-7501.

Speaking on the panel are:

• Andrew Alexander, former Cox Newspapers bureau chief and now Washington Post ombudsman;
• Clark Hoyt, former Washington editor for Knight-Ridder and now New York Times public editor;
• John Walcott, McClatchy bureau chief;
• Jim VandeHei, co-founder of Politico; and
• Cynthia Dizikes, Washington reporter for the MinnPost, an independent online news service based in Minneapolis.

The forum will be moderated by Gil Klein, director of the National Press Club’s Centennial Forums Project and a former national correspondent for the Media General News Service.

“Since the Civil War, the Washington bureau has been an essential part of getting news about Washington to the folks back home,” said Club President Donna Leinwand. “With these bureaus disappearing, Americans are losing a watchdog of their congressional representatives, and they no longer will have inside information on how actions in Washington affect their communities.”

This event is part of a year-long, nationwide series of forums the National Press Club launched in its centennial year to examine the First Amendment, freedom of the press and the future of journalism. These forums reached 40 audiences in 35 states, the District of Columbia and Canada. They brought together leading local journalists to talk about where the news business is going and how to protect its core values.

A report of the findings of those forums, as well as summaries of each one and video clips from many of them can be found at www.press.org/juncture.

ADDITIONAL INFORMATION:

Gil Klein — National Press Club Centennial Forums Project director, 703-338-2721. E-mail gklein@press.org.

ABOUT THE NATIONAL PRESS CLUB:

The National Press Club is the world’s leading professional organization for journalists. Founded in 1908, the Club has 3,500 members representing most major news organizations. Each year, the Club holds more than 2,000 events including news conferences, luncheons and panels, and more than 250,000 guests come through its doors.

Here’s a sneak peak of tomorrow’s webinar, Can You Do PR Without Traditional Media:

I am happy to be a guest presenter for Sally Falkow’s Expansion Plus’ complimentary webinar entitled Can You Do PR Without Traditional Media — it should be really fun and it is free and on Tuesday, March 10th, at 1PM Eastern. Sign up today!

Expansion Plus Announces a COMPLIMENTARY WebinarCAN YOU DO PR WITHOUT TRADITIONAL MEDIA???
Attend our Webinar and find out HOW!!!
MARCH 10TH, AT 10:00 am PST

Expansion Plus is pleased to announce another in our series of WEBINARS and no cost to attend! Tuesday, March 10th, 2009

10 AM PST
11 AM MST
12 PM CST
1 PM EST

With newspapers tumbling around us, how can you do PR without traditional media?

This is a real opportunity for you to learn how to navigate this shift from traditional to online media relations. You will hear from an expert in blogger relations who has worked successfully with both companies and non-profits in online media relations. Online media relations is no longer a “wave of the future” but absolutely necessary in order to survive the traditional media and economic downturns.

Our Guest Presenter

Sally Falkow is very pleased to have Chris Abraham as our guest presenter. Chris is President and COO of the social media marketing firm, Abraham Harrison LLC. He has been a social media and technology strategist for over a decade, focusing on online education, virtual community building, web publishing and blogging.