The Rosetta Stone Language Journeys blog just posted my latest article entitled Third Time’s a Charm:

In the middle of my German language learning travails, Rosetta Stone reached out to me and asked me to blog about my language-learning process in light of being able to try out their new solution, Rosetta Stone TOTALe. So, here I am.

What have I learned in the last couple months using TOTALe?  Well, I have learned quite a bit and it is working.  Seriously.  And I’ll tell you why.

I actually got to meet Duane Sider, Director of Learning at Rosetta Stone, and he pointed out something that now seems so obvious, which is that people don’t learn languages based on charts, irregular verbs, vocab cards, rote memorization.  I didn’t learn English that way when I was a child and Mark didn’t learn German that way either — we learn languages by learning like children, learning phonetically and over time, which phrase works best in which situation.

I guess in the past, what I had been doing is learning what each English word means in German and what each German word means in English. Then I would try to piece each sentence together based on subject, verb, object noun agreement, like a puzzle, that at the end of the day, would convey meaning and secure me a loaf of bread and a bottle of milk.

Here’s the hard truth: you can’t really have a conversation with someone if you’re trying to do real-time translation based on coming up with a sentence such as, “I would like a loaf of bread and a bottle of milk” and then try to sort out that German equivalent, while still trying to be charming at the grocery store.  What you need to be able to do is see bread and milk and automatically think “Brot” and “Milch”. And when you would like something, you had better be nice and say “ich möchte Brot und Milch, bitter.”

If your eyes are crossing from your German lessons at school or at the Goethe-Institut and you’re having an impossible time sorting out German grammar, there’s a light at the end of the tunnel.

This is especially useful for folks who’re learning German via Rosetta Stone, an awesome series of courses and levels that never ever teaches rote grammar or vocabulary, because you’ll sort out all of the amazing things you learned.

If you don’t need to read this book and don’t care why you learned so much on Rosetta Stone then don’t get the book; however, if you’re just the curious sort that “just has to know” then this is the magic book for you — an amazingly good investment: English Grammar for Students of German: The Study Guide for Those Learning German by Cecile Zorach, Charlotte Melin, Elizabeth A. Kautz

I am here in Berlin.  All of my German friends and most of my Expat friends speak German — except me.  So, I am doubling down by using Rosetta Stone‘s TOTALe product to really get me past all of my “language shyness.”

I tried Rosetta Stone’s online version (no longer available) of their CD-based German language program but I didn’t give it nearly the time and attention — immersion time — that I should have. You get out what you give in and, before, I would try to shoehorn a little time here and there.  The immersion method of learning a new language needs to be as complete as possible — not passive learning, which is what I had been doing, but a lot more active.

Now, I am spending lots and lots of time on the program.  In addition to the main program, called Rosetta Course — the stuff you get on the CD — there are live native language teaching coaches — via Rosetta Studio — you can schedule time with as well as many opportunities to interact and communicate with other students who are online and studying your language — in my case, German — through this thing called Rosetta World.

While I have spent a lot of time on the Rosetta Course, I have yet to do my first Studio appointment, on the 26th, and I have not explored World much — but I look forward to it.   What have I learned so far?  Well, like flying or SCUBA diving, language-learning rewards hours in the air or under-water.  I really want to and need to spend an hour or so/day, every day.

The good thing is that there are a team of folks, called the TOTALe Success team, who call, email, and even tweet me to make sure I keep focused, which is something I do surely need.

Introducing Rosetta Stone TOTALe^™

Our ultimate language-learning solution.

With access to TOTALe, you’ll learn, practice and play your way to a new language. It’s the easiest, fastest and most enjoyable way to learn—and it’s online.

• Learn naturally and speak immediately with our award-winning Dynamic Immersion^® method.
• Practice conversation with live native-speaking Studio Coaches.
• Connect and play with fellow learners, including native speakers of your new language.
• Get live guidance and support from our dedicated Customer Success Team.

TOTALe combines our revolutionary learning program and live interaction to deliver the world’s ultimate, online language-learning program.

Rosetta Course — Learn to speak, read, listen and write in our award-winning program.

Rosetta Studio — Practice in our live online sessions with a native-speaking Studio Coach.

Rosetta World — While I have been using their online version of the software on and off for a year, paid out of my own pocket, Rosetta Stone recently asked me to blog about my language-learning, German language-learning, and Rosetta Stone TOTALe experience — not on this blog but on a blog they’re putting together. Therefore, I thought I would disclose that since I am accessing TOTALe for free and getting some compensation as a writer.

Play games and practice speaking with other learners and native speakers in our online community.

While I have been using their online version of the software on and off for a year, paid out of my own pocket, Rosetta Stone recently asked me to blog about my language-learning, German language-learning, and Rosetta Stone TOTALe experience — not on this blog but on a blog they’re putting together. Therefore, I thought I would disclose that since I am accessing TOTALe for free and getting some compensation as a writer.

Berlin is surely the coolest city on earth. Erika La Tour Eiffel (AKA Erika Mauer) was my next-door neighbor for a while in Berlin.  She is an Objectum Sexual and here is her story! (You can watch all of the episodes here):

Don’t let the unique nature of her sexual orientation to turn you off to her.  She’s a badass and have accomplished amazing things in her 37+ years. She is coo, she is creative, and she is unique, for sure! I like her, she’s cool and doing cool things and definitely living her life her way.

Erika “Aya” Eiffel is authentic, amazing, and a world-class Olympic archer and was trained in Japan in the art of the Samurai sword and was actually conferred a world title in Soga-Ryu iai-batto-jutsu, san-dan (3rd level black belt) in Toyama-Ryu iai-batto-jutsu, and san-dan in the Zen Nihon To-Do Renmei:

From Erika “Aya” La Tour Eiffel’s Bio

I always had a fascination for weapons. Strange you say? Strange enough, that it lead me to start martial arts. I wanted to learn to use the Japanese katana. My plight eventually took me to Japan to study with the true masters of Japanese sword fighting. A few years ago my back nearly won the battle but after seven months of rehab, I returned and won a World Title and became the youngest instructor in the art of Soga-Ryu iai-batto-jutsu. I continued my love of the Japanese sword and earned the rank of san-dan (3rd level black belt) in Toyama-Ryu iai-batto-jutsu and also achieved san-dan in the Zen Nihon To-Do Renmei. I know, I know, I need start a webpage just dedicated to my other life as a swordswoman in Japan!

How cool is that?  Amazing!  Well, it doesn’t stop there… Erika “Aya” Eiffel transitioned away from swordsmanship to becoming an Olympic archer using her beloved recurve bow, Lance:

Archer Spotlight on Aya La Brie By Steve Ross

Having only started her archery career four years ago in 1999, Erika “Aya” La Brie had a tremendous year competitively in 2004. She was part of the Women’s Compound Team that took home a gold medal and new world record at the World Target Championships in New York City this past July. At the NAA Nationals, she shot both recurve and compound taking 10th and third place respectively. Aya also shoots the modern Longbow, traditional Japanese bow and is skilled in martial arts. I managed to catch Aya during an archery “holiday” due to a mountain bike accident.

USAA: I heard you recently had a serious mountain bike accident. What happened and will it impact your archery plans for the rest of the outdoor season?

Erika “Aya” La Brie: Well, I prefer to commute on my mountain bike as a form of cross training for my archery and last Wed. was no different. I was crossing a street on the walk signal and a truck came from the outside lane and turned in front of me. He sent me sailing when I tried to veer and brake. I flipped twice and crashed in a heap in the middle of the street. He paused only long enough to see if I was alive and sped off once I sat up.

I ended up with three mashed ribs, elbows, knee and ankle and large scrapes on my back. Fortunately, I always wear a helmet, which cracked. Otherwise, I have no crippling injuries. However, it did put a damper on the IBO Worlds, which I had to fly to the next morning followed by a five-hour drive. I managed to shoot but was in a lot of pain the whole weekend. Since my return, my training has been put on hold for the next few weeks to let my ribs and knee heal. I have never taken more than two weeks off from training and will have to rely on mental imagery until I can shoot again. Mental training helped me earlier this year when I was hospitalized for two weeks. All the experience gained from this year will help put together a good regimen until I’m ready to hit the range again.

USAA: I’m glad you’re ok and will only need a short break. You have had a fantastic year; shooting on the women’s compound team that shot a new world record must have been great.

Erika “Aya” La Brie: “Fantastic year” is more of an understatement to describe the year I’ve had! I started archery with recurve in 1999 and shot for one year before an injury forced me to shoot with a release if I wanted to continue shooting. So I picked up compound and shot for a year until last year when my hand healed and I could shoot fingers again. I switched back to recurve and made the U.S. World Field Team and alternate for the World Indoor Team. However, after shooting the Vegas Shoot this year with compound and recurve I decided I wanted to shoot both bows for NAA ranking. I had already decided I would shoot both bows at the Target Nationals, so I needed to divvy out the USAT events between both to meet the requirements. Indoor Nationals was the first step for my compound and decided the AZ Cup would be the second. The rest of the season would be recurve. Famous last words…

USAA: Tell me about shooting at the World Target event; do you treat it any different than just a normal FITA event?

Erika “Aya” La Brie: I was still in a dream-like state when I arrived in New York after making the U.S. Compound Team. I never ever imagined I would win the FITA and OR at the Arizona Cup, Texas Shootout and Gold Cup! Now I was standing on the shooting line at the World Target Championships!

All my FITA’s up to that point, I had trained myself not to fear the consequences of my shooting because I shot only for me. If I shot poorly, surely I would not shrivel up and die. Now for the first time I felt the weight of being on a team and representing the USA. My teammates were all experienced veterans and after having some difficulties on the first day of the FITA, I was afraid I would not be permitted to shoot the team round as the coach and other members questioned my experience. I pushed myself even harder and achieved several personal bests in the FITA and the matches. Now I felt that I had to prove myself to my team and to my country. To my greatest relief, the coach chose me to be the starting shooter in the team round. Since I was a rookie and had no expectations other than to shoot my best, I feel very blessed that I share a world record and have a gold medal.

USAA: Did you do any special training?

Erika “Aya” La Brie: Two weeks prior to the World Target, I moved to the Archery International Training Center in Carbondale, Ill. I worked on my backup bow and practiced shooting matches and having to deal with equipment failure etc. Good thing because I had to use my backup bow for one of the team matches. But not all my training was for the Worlds. I also had to train for the ESPN Great Outdoor Games, which was held just prior to the worlds. The Games required a speed setup and also a considerably faster shooting style than I use for target.

USAA: I don’t know of many archers who in the matter of just a few years are competing at the level you are. Do you credit some of this to your background in martial arts?

Erika “Aya” La Brie: I have made two world teams in four years with two different bows. I guess it is not common, but I have always felt my archery was a continuation of the martial arts I started many years prior to picking up a bow and arrow.

USAA: From what I understand you were a serious student of Japanese swordsmanship and Kyudo (Japanese archery). Can you describe this training?

Erika “Aya” La Brie: When I started martial arts, I quickly realized that contact martial arts was not a field I should explore if I wanted to preserve my kneecaps. So it seemed reasonable that I should fall in love with weapon’s work. The Japanese sword became my top choice from an arsenal of amazing traditional weapons. Along with training to draw, block and cut, I learned the value of becoming “one with your weapon.” This approach to fighting is where I found the most valuable tool for the mental game I currently use. Being so in tune with my katana definitely facilitated my way to winning the World Cup seven years ago. The katana was not a choice weapon for women. The training was rigorous and dangerous as we used live blades and actually cut in practice. Ask me how dangerous someday!

When I started Kyudo, I found myself getting very frustrated because of a handicap in my right shoulder. Regardless of how much I practiced, my shoulder refused to relinquish the flexibility I needed for certain motions in the shooting sequence. I shot four hours every day on a rooftop range at a Shinto shrine in Kamakura with my Japanese bow (yumi). Six months later I beat my entire school at a dojo tourney. I also was the first female non-Japanese to be inducted into the Ogasawara School of Mounted Archery. However, I knew that the beauty that made Kyudo an art would never be found with the imperfections in my form. I never even cared if I hit the target. I only wanted to shoot with beautiful style and form. I most definitely credit my training in martial arts to my advancement in archery. My bow is NOT equipment but an extension of my own being, just as my katana and my yumi were. My form, also unorthodox in many ways, is a style of my own and one that I am committed to.

USAA: You shoot Olympic style recurve, FITA compound, and various traditional bows. As for tournaments, you participate in NAA, 3-D, FITA and NFAA. Am I missing anything?

Erika “Aya” La Brie: I am still new to 3-D but have competed in a couple ASA and IBO tournaments each. I would like to shoot more 3-D but most are on the other side of the Mississippi. Since moving to Colorado, I have enjoyed shooting in CSAA (Colorado State Archery Association) tournaments and have broken nine state records since last December with all three bows. I am also new to the NFAA this year and was surprised to find a whole different organization with a different approach to target and field shooting as compared to the NAA.

USAA: Do you find it difficult switching between styles?

Erika “Aya” La Brie: This is the most frequently asked question. I learned recurve from a coach in Japan, but I taught myself to shoot compound and recently, modern longbow. Strange enough, my styles are so different from each other that I do not find it hard to switch, even in the same tournament and on occasion, the same shooting line. I find it a challenge to shoot all three bows at the same event, kind of like an archery triathlon.

USAA: Do you have a personal coach?

Erika “Aya” La Brie: When I started recurve archery in April of 1999, I had a wonderful coach for six months: Tastuo Nobori. He was my only coach and was very strict about mental and physical conditioning. But the foundations that he laid, I still use today. I’ve never had a compound coach. I just wanted to continue shooting so badly that I figured out how by applying what I learned with recurve to compound.

USAA:What is your training schedule like?

Erika “Aya” La Brie: I try to shoot four hours every day with focus on repetition of my shot sequence. At the end of training I usually do stamina exercises with my bow followed by a short run. I also cross-train by riding 30-50 miles or more a week on my mountain bike. I also jog 5 miles/run, a couple times per week. Every night just before bed I take a hot shower and stretch for 20 min. NO exceptions! I also do a lot of visual training using former pressure situations as the model.

USAA: Would you like to mention anyone in particular for giving you support this year?

Erika “Aya” La Brie: I never dreamed I would have the support that I do in archery. My greatest being from the Lord above. My sponsors are TechnoHunt, Doinker, Sure-Loc, Golden Key Futura, Carter and Specialty Archery. I would like to thank Hoyt USA for making great compound and recurve bows.

USAA: What are your compound and recurve setups?

Compound: 60# Hoyt UltraTec XT3000 Cam 1½, Easton X-10 500 Spin Wings, SureLoc Supreme, Specialty Super Scope 6X, Doinker² Stabilizer,

Recurve: 44# Hoyt Avalon+ and FX Limbs, Easton ACE 570, SureLoc FITA Extreme

She is also on the 2009 National Team for Archery, Recurve Bow:

The 2009 Senior USAT Team includes:

Recurve

Men       Women

Dan Schuller – Mercer, PA   Karen Scavotto – Enfield, CT

Joe McGlyn – Floral Park, NY  Erin Mickelberry – Bothell, WA

Jason McKittrick – Holton, IN  Stephanie Miller – Naperville, IL

Dakota Sinclair – Ridgecrest, CA  Lori Cieslinski – Howell, MI

Ted Holland – Westminster, CO  Kendra Harvey – Rio Rancho, NM

Jake Kaminski – Edgewater, FL  Erika “Aya” Eiffel – Suisun, CA

Timm Hines – Kent, WA   Amanda Nichols – Cheyenne, WY

Tyler Domenech – Holtwood, PA  *Jennifer Nichols – Cheyenne, WY

*Vic Wunderle – Mason City, IL  *Khatuna Lorig – Los Angeles, CA

Here are some more newspaper articles you can check out:

Woman with objects fetish marries Eiffel Tower

Erika La Tour Eiffel, 37, a former soldier who lives in San Francisco, has been in love with objects before. Her first infatuation was with Lance, a bow that helped her to become a world-class archer, she is fond of the Berlin Wall and she claims to have a physical relationship with a piece of fence she keeps in her bedroom.

But it is the Eiffel Tower she has pledged to love, honour and obey in an intimate ceremony attended by a handful of friends.

She has changed her name legally to reflect the bond.

Before returning to Paris for her first wedding anniversary, Mrs La Tour Eiffel visits the Berlin Wall, where her affection for what many Germans see as a symbol of repression leads to an uncomfortable encounter with a member of the staff at the Checkpoint Charlie museum.

She explained that she feels an affinity with the wall: “I am the Berlin Wall. Hate me, try to break me apart, but I will still be here, standing.”

‘I married the Eiffel Tower’

Imagine a world in which people seem hostile while inanimate objects appear friendly – even affectionate. Imagine dreading the touch of another human but longing for a passionate encounter with a large public structure. This is the strange world of the “objectum sexual”– a group of people, mainly women, whose intimate lives revolve around objects with which they say they share romantic and sexual love.

As a documentary film-maker passionate about exploring psychological aspects of human nature, I have made films about bigamists, domestic violence and co-dependent anorexic twins. Modern society is a never-ending source of these stories. It is still exceptional for a father to lock up his daughter for 24 years in a cellar, but scratch the surface and it seems that good personal relationships are rare. To fill their emotional needs, people are increasingly turning to a variety of substitutes: from internet virtual reality and food to… well, objects.

On first meeting, Erika La Tour Eiffel appears extraordinarily ordinary. An ex-US Army soldier, the 36-year-old lives in San Francisco. She is also a former world champion in archery – propelled to success, she believes, by her love for Lance, a bow. She now claims to be married to the Eiffel Tower, following a ceremony with friends last year in Paris, at which she promised eternal love to the iron monument and changed her name legally to reflect the bond. “There is a huge problem with being in love with a public object,” she says sadly. “The issue of intimacy – or rather lack of it – is forever present.”

She is currently married to the Berlin Mauer, which is why her name has changed to Erika Mauer.

One thing that I am not is touchy about the fact that I love what I love. And I love Moleskine notebooks.  And I love manual typewriters, especially the Hermes 3000, and I love quite a lot of other like-minded stuff.  Well, Moleskine notebooks are #122 in the list of Stuff While People Like. Sad but true.

This particular type of notebook is very expensive and was quite popular with writers and artists in the olden days.  Needless to say, these are two properties that are highly coveted in the white community.   In fact, it’s a good rule of thumb to know that white people like anything that old writers and artists liked:  typewriters, journals, suicide, heroin, and trains are just a few examples.

Let’s see what else I like that white people like — the bold ones I feel especially strong about:

• #122 Moleskine Notebooks
• #120 Taking a Year Off
• #119 Sea Salt
• #115 Promising to Learn a New Language
• #108 Appearing to Enjoy Classical Music
• #107 Self Aware Hip Hop References
• #106 Facebook
• #99 Grammar
• #98 The Ivy League
• #92 Book Deals
• #90 Dinner Parties
• #88 Having Gay Friends
• #81 Graduate School
  
• #80 The Idea of Soccer
• #79 Modern Furniture
• #78 Multilingual Children
• #77 Musical Comedy
• #73 Gentrification
• #72 Study Abroad
• #70 Difficult Breakups
• #61 Bicycles
• #58 Japan
• #57 Juno
• #56 Lawyers
• #55 Apologies
• #54 Kitchen Gadgets
• #53 Dogs
• #52 Sarah Silverman
• #51 Living by the Water
• #50 Irony
• #49 Vintage
• #48 Whole Foods and Grocery Co-ops
• #47 Arts Degrees
• #46 The Sunday New York Times
• #45 Asian Fusion Food
• #44 Public Radio
• #43 Plays
• #42 Sushi
• #39 Netflix
• #38 Arrested Development
• #37 Renovations
• #36 Breakfast Places
• #35 The Daily Show/Colbert Report
• #34 Architecture
• #25 David Sedaris
• #24 Wine
• #23 Microbreweries
• #21 Writers Workshops
• #20 Being an expert on YOUR culture
• #19 Traveling
• #18 Awareness
• #16 Gifted Children
• #14 Having Black Friends
• #13 Tea
• #8 Barack Obama
• #7 Diversity
• #6 Organic Food
• #5 Farmer’s Markets
• #3 Film Festivals
• #2 Religions their parents don’t belong to
• #1 Coffee

Holy fuck, I am pretty darn white!

Earlier this week, I guest lectured on digital PR at the American University and reported on the experience, Public Relations and Communications’ Future is Bright!. I said that I would not write anything nice unless someone sent me a thoughtful email from the class.

Well, I received two nice notes, one from Juliana Serafini (who promises to email me again next week) and one from Kari Elam, who had a lot of great question.  I will not expose her questions, but the long story short is that Kari is writing for music, culture, arts, and society blogs and wonders if that it good enough as a way of writing herself into a smashing agency job in PR and I told her that while it couldn’t hurt, it is also essential for her to go a little further.

Well, here is the ‘sage’ advice I give to Kari:  Kari, what you’re doing for your current blogs is more editorial writing.  While editorial and column-writing might very well help you with a publishing career in the future — and doesn’t hurt your portfolio — I must underscore the fact that while blogging about music — being a blogger — is super-important when it comes to being a respected part of the community — the “who the hell are you?” factor, there is another more important blogging strategy to pursue if you want to end up in a top-ten national PR firm.

What you need to do, in addition to blogging is “meta blogging,” — blogging about social media, about digital PR, about public relations, about advertising, etc…  It is really important to make sure you’re always taking a step back and think not only about the what of social media but also about the why and how.

What this could look like is a blog about your studies of PR at AU and what you’re learning and how it contrasts with what you’re learning at your PR Internship. If you’re interested in music, society, the arts, and culture, explore it in the context of the Internet, of online branding, ads, Twitter, Facebook, MySpace, and even television and radio.  How do you see what you’re learning about traditional PR dovetailing into social media marketing and digital PR?  Can you see a continuum?  Can you maybe help the fogies of traditional PR find their way to digital PR?  If you can light the path and maybe even map the way, you’re golden.  Move to NYC and start shopping for apartments, you’ll be on Madison Avenue in no time.

However, don’t forget the basics. As a PR consultant, you will be required to know how to not simply consume content (read blogs), not only produce content (blog), but analyze and understand how to conversation works, how best to leverage and participate in conversation, and also how best to manage conversation and manage reputation.  Being a PR professional is about knowing how things work behind the curtain. And, since you are young and “cyber,” people assume that you have a valuable and important insight into the future.

PR firms are beginning to realize that “all kids get the Internet” may be true, but not in the way they thought — that “kids” get the Internet with only the level of sophistication that people from 35-50 get television — as a source of entertainment and information.

So, it is your job to publicly and prove, on a daily basis, on a blog, that you get what’s going on, that you’re current with the movers and shakers, that you have a passion for that space, and also that you will be able to prevent the future from blindsiding your PR VP and your client by keeping on top of technology, social media, new PR, and new and important channels through which you need to use to promote and protect your clients.

Your music blogging and your trend blogging and your other blogging means that you can now think like a blogger and that you’re accepted into the blogosphere — which is an important first step.  The second step is proving you can strategically and even tactically make the Internet work for your clients and your agency.

Not to insult us marketing, advertising, and PR bloggers and blogs but there is a lot of room in the Power 150 for more voices, that’s for sure.  If you start today, you may very well shoot up the list. A new voice is always welcome. Also, don’t be intimidated by what this sort of blogging means.  You don’t have to act out of your focus.  Take what you already love and then just spend some time getting meta on it — spend some time playing.  Spend some time taking the articles you’re writing elsewhere and slice them and dice them a little academically.  Do things like create your own case studies and give away the sort of campaigns you might recommend yourself.  Feel free to critique or compliment campaigns and brands and firms and agencies — especially the ones you’d like to work with.

I swear to God, you can write yourself into this business.  You can write yourself into a very fine career as a PR professional. You’re good as gold if you can prove that you’re both someone who has been trained in traditional PR and who gets digital PR; that you’re someone who gets both theoretical social media as well as practical social media.

And, good luck to you, Kari!

I just returned from guest lecturing for Chris Boesen at American University’s School of Communication’s Public Communication department. The class was full of seniors who aspire to join the PR workforce.  I didn’t talk gloom or doom because I told them a secret.  I told all of the fresh-faced smarties the secret that will make them competitive if they’re smart: become social media producers instead of being just social media consumers: start blogging yourself into Edelman, Ogilvy, Burson, Ketchum, Fleishman, and Qorvis.

So, hopefully they’ll write themselves right into an entry-level position in 9 months when they all graduate — if they’re smart (and they seemed like they were — a bunch of them already blogged and Twittered, some of them on their own and some of them because of a class — who cares how!).  I also told them that I would be happy to help them in any way they can now and in the future — with one condition: they they send me the link to their blog.  If they can provide me with a link to a blog that is about digital PR, new PR, PR, communications, marketing, or social media, I am at their service.  Otherwise, fuck ‘em! (it’s for their own good).

So, if you want to learn more about my experience guest lecturing around Washington, check out Chelsea Reviews My Comm350 Guest Lecture. I will plan on blogging about my experience at American University again; however, I am going to first see if anyone there has has much chutzpah as the lovely Miss Chelsea Clark did over at UMD.

Is it sort of like a Schrödinger’s cat situation: if Chris Boesen’s students reach out to me via a blog post, a tweet, via email, or via phone, I will follow-up with a very positive and adoring post (a total of two for American) but if it ends up being a dud (sorry Chris), then I will have to be more lukewarm in my follow-up review.

Oh, and if you’re curious as to what I went on about for 90-minutes, you can page through the below presentation at your leisure:

I spent three years working at New Media Strategies, from 2003-2006, doing buzz marketing and have spent from 2007-2009 doing some semblance of word-of-mouth and public relations.

As a result, I am fascinated by what Emanuel Rosen, dean of buzz, says 9-years after the publication of his book, The Anatomy of Buzz.  Thank you, Ben McConnell, for this interview!  Check it out at the Church of the Customer Blog.

1. Do you define a difference between word of mouth and buzz?
I use the word “buzz” as an umbrella term to describe all the person-to-person communication about something. I like the definition you gave in your first book: “Buzz = Word of Mouth + Word of Mouse” but I would add to this formula any other type of communication (for example: learning through observation). By the way, the first person to suggest the word buzz to me was Everett Rogers, the late diffusion scholar. I told him that I didn’t like this term, but over the years I grew to like it a lot.

I read your latest blog entry on word of mouth vs. buzz and, although we use different terms, I agree with the spirit of the things. The foundation of buzz is a great customer experience. No doubt about this. But even customers who love you sometimes forget and run out of opportunities to talk. My whole focus has been on ways to trigger and stimulate additional conversations, and there’s more than one way of doing this.

2. Network-theory scientist Duncan Watts disputes a lot of what’s in Gladwell’s “The Tipping Point,” specifically that if marketers just reach a few influential tastemakers then word of mouth should flourish. Where do you stand on Watts’s research?
My approach is practical: there are people who talk more than others. Whenever you can, cost effectively, identify these folks and work with them — go for it. Watts’s work is an important reminder that not all buzz is created by hubs or influentials, but it does not prove that connecting with these people doesn’t work. In the new edition of my book I dedicate five pages to this debate but the above is my view in a nutshell.

3. What’s your assessment of how social media affects word of mouth today?
Social media let text-based buzz explode, but perhaps more important is the effect it has on visual buzz. Buzz is not only about telling, but more and more about showing. My friend doesn’t have to tell me that he likes Lego Mindstorms. He just posts a video of the latest robot he built using these Lego bricks. My cousin doesn’t have to tell me that she supports a certain organization.  I see on Facebook that she’s now a fan of that cause. A lot of the value of social media comes from this type of implicit recommendation.

4. How prevalent is fake buzz, whether its agencies creating astroturfing campaigns for clients or companies comment-stuffing review sites like Yelp?
I didn’t investigate how prevalent it is but I’m sure that undercover marketing is out there and that’s such a shame. Anyone who cares about word of mouth should fight this type of manipulation. I like the approach of Zagat and Angie’s List, that see it as part of their job to ensure the integrity of their sites. On a related issue, I think we should encourage everyone to generate more experience-based buzz (“I read this book and I liked it because…) as opposed to secondhand buzz (“my friend says that his cousin read this book and it’s cool.”) With too much secondhand buzz, we’ll end up with what can be best described as a buzz bubble as illustrated by a review posted on Amazon: “I haven’t read this book, but judging from the online reviews below, I don’t think it’s a very good book.”

5. In the big picture, what do you think is more helpful in understanding buzz and word of mouth: marketing or psychology?
Psychology. I think that the first step is always to understand what motivates people to do certain things. Marketing techniques come and go, but if you understand why people talk about products, you can find new ways to motivate them to talk about your brand.

Rohit Bhargava from the Influential Marketing Blog just posted a very insightful article about how we entrepreneurs can learn from Twitter, 7 Lessons Entrepreneurs Can Learn From Twitter’s Success — basically, make things easier, better, more open (as in API), and more insidious (all of Twitter’s competitors feel compelled to integrate with Twitter — how insidious is that — open API wins again):

By any measure, the growth and popularity of Twitter has been phenomenal. To say that Twitter has hit mainstream isn’t really the right metric to use. It’s more powerful to note that for a large group of Twitter enthusiasts, to spend even a day without using it would be as bad (or perhaps even worse) than not having email. It has become just that necessary. How did the site get to this point? And what are the lessons that any entrepreneur might be able to learn from how it got there? Here are a few thoughts on the real secrets behind Twitter’s success:

1. Focus on real time. For the socially connected online, there is little use for yet another place to talk to your friends. If anything, we all have too many of those to start with. But a site dedicated to RIGHT NOW stands out. It’s useful in a way that none of the other sites we use are.
2. Skip the extra step. Approving every friend request can be a lot of work – even if you’re not the most popular of people. It does make sense on most social networks, but when it comes to posting updates on Twitter, if you do it publicly, anyone can follow you without approval. The result is that any user’s audience on Twitter can grow exponentially without barriers.
   
3. Force your customers to do less. If you have ever heard the saying that “less is more” – Twitter is the ultimate proof of that. The forced 140 character messages have made us all refocus on brevity, and as a result of this volume decrease, those of us that are constantly overcommunicated look to the site as the one place where we can still feel that we are on top of the flood of communication that rules our lives.
4. Build enough evangelists to compensate when things go wrong. One of the most well known facts about Twitter is that the service has been notoriously unreliable and crashed frequently. Though it is much improved from those days, the site still goes down or loses functionality relatively regularly. Yet it has managed to build up enough power users and evangelists, that people forgive their down times and keep coming back.
5. Integrate with the most popular competition. The single most useful feature I personally uncovered from Twitter was the ability to integrate it into my Facebook page so that may Twitter updates also become my status on Facebook. This demonstrates a fact that many entrepreneurs already know – by integrating with your competition where your “customers” currently are, you make it easier for them to migrate over to your site.
6. Launch where your influencers are. A big reason for the early success of Twitter was their launch at the SXSW Interactive festival two years ago. It was a place where all the influencers that matters for Twitter were already going to be and putting the site in front of them there allowed them to become word of mouth ambassadors for the site following the event.
7. Offer a public ranking or authority. The final element that has helped Twitter to succeed is that it has a built in authority ranking with the number of followers you have. This is located right beneath your username on the site and it’s high visibility means that it is easily the ultimate metric for anyone using the site. And you can’t help but want that number to go higher. 

I spoke to two classes of communications majors today about digital PR and social media marketing. It was a wonderful experience. The University of Maryland undergraduate course was called Comm350:  Public Relations Theory and their communications professor, Sahar Mohamed Khamis, was amazing generous and welcoming, basically handing me the reins to her class, sight unseen.  The class is described as:

The historical development and contemporary status of public relations in business, government, associations and other organizations. Application of communication theory and social science methods to the research, planning, communication and evaluation aspects of the public relations process.

Everybody was super bright and super nice to me. One thing I was concerned about is that in both classes I taught today, both Comm350, only a couple people had Twitter accounts and I think there were just a couple folks who have a blog or who had every blogged.  And these are our future PR professionals.  Of course, when I asked, 100%  of the students in both classes were on Facebook.  Natch.

Well, I presented my A Guide to Blogger Relations slide show and then took questions.  I told them that blogging, Twittering, and participating in the wider conversation would almost guarantee them a good job at a local or national agency after college.  I told them that they should all, separately or in concert, start writing a blog about their take on communication, on advertising, on popular culture, on television, on PR, on social media — that the thing they learn in class every day would be interesting to the blogosphere, seen through their young eyes.  That there is no doubt in my mind that you can really and truly write yourself into the job of your dreams and if they didn’t blog, all of them, they were darned fools (well, maybe I didn’t say it — it was implied).

I receive quite a thank you note from one of student from the first class, Miss Chelsea Clark, who not only asked a question but also said the following nice things — a mixture of review, testimonial, and, I dare say, her first blog post once removed:

I walked into my Comm350 class on Tuesday expecting to sit there taking notes for an hour and a half like usual. Instead, our professor announced we were  having a guest speaker. I was thinking to myself that this could go one of two  ways: really interesting and way better than cramping my hand taking notes, or  really boring and put me to sleep.

Our guest speaker took the floor and introduced himself and described what his company does. I’ve learned about blogs in PR before, but I was never really able  to link the two together. Yeah, so blogs are a new media outlet, but how does  that help clients? How do businesses personally benefit from random people  around the country writing about their hobbies and interests? I never really  understood the connection until Chris’ presentation.

He described how he would have his team search for blogs that were written about topics that relate to his clients and then send out mass emails to the  bloggers to ask them to write about his clients. He was worried that we would  think he was a spammer, but, having made many annoying calls and emails to  reporters myself, I knew how he felt. He then showed us results of actual  bloggers that wrote about his clients. He got so excited! We all recognized this  feeling, for being PR people ourselves, we know how satisfying it is to have free  publicity.

I thought that Chris did a really good job with his presentation. I followed what he was saying the whole time and enjoyed some of his nerdy antics. I think  some of the people in the class were less interested or maybe didn’t follow what   Chris’ company is responsible for, either because they were pretending to take  notes while really checking their facebooks or because they are still a bit  unfamiliar with PR and got a little bit confused.

For me, the presentation was enlightening, exciting, and interesting and showed me new ways of getting publicity without necessarily resorting to TV and  newspapers. I would definitely recommend him to other PR college classes that  are looking for guest speakers!

That, Chelsea, really made my month.  I appreciate the kind words and thank you, again, to professor Sahar Khamis

who will soon be coming out with a really compelling new book you should all pre-order on Amazon,  Islam Dot Com: Contemporary Islamic Discourses in Cyberspace.  I look forward to it.

Also, if you’re curious as to the content of the slide show and the presentation I did, here it is inline for your enjoyment… however, I need to record one with my insight, wit, and wisdom one of these days soon: