Chris Abraham » influencer

Best Practices of Social Media Marketing

Chris Abraham — Thu, 19 Feb 2009 11:54:54 +0000

Here’s a smashing list from Lee Odden over on Online Marketing Blog, Best and Worst Practices Social Media Marketing:

Start with a plan, not tactics. Research and build a Social Media Roadmap involving: Audience, Objectives, Strategy, Tactics, Tools/Technology and Metrics.
“Give to get” – Successful social media marketing programs involve listening and participation. That participation centers around giving value before expecting anything in return. This is not “sales” as you know it. But companies can definitely increase sales as a result.
Commit resources & time to be successful or you may very well fail. It’s important to forecast labor hours, who, what, when, how and where with the intention of succeeding, not just experimenting. If a social media effort is successful, scalability will be an even bigger issue if you don’t plan for it. Hiring a community manager for example, may not be justified when a social media monitoring program is started or with a new company, but a job req and understanding of the role should be ready in case it’s called for.
Be transparent with intentions & your identity or you may alienate the very audiences you’re trying to connect with. Objectives, strategy and doing your homework about a community should make it pretty obvious what types of commercial messages are appropriate. Being transparent about intentions might come in the form of stating a purpose: ”Brand XYZ has created this Facebook page to help consumers make better choices about Topic XYZ”. It’s fine if goals are to increase sales, but participation should be focused on providing the kind of value that facilitates sales – not attempting to make sales directly. When is the last time you purchased something other than a virtual cupcake on Facebook?
Understand, you do not control the message. Old habits die hard and there’s a tendency to want to treat social media participation like advertising where the ability to control messaging is the norm. Once information or media is available on the social web, people will inevitably mash it up, stretch it, pull it and reshape it according to their interests. Brands need to protect their identities, copyright and intellectual property for sure, but rather than “controlling the message” marketers should encourage the mashup and creativity.
Welcome participation, feedback and co-creation. As comfort levels rise with social web participation, companies will see opportunties to encourage participation with communications, especially with brand evangelists. Developing relationships and community within social communities on the web can facilitate buy in, provide invaluable feedback and crowdsourcing opportunities.
Metrics should roll up to objectives and objectives should be relevant to the channel. More than a few companies see evidence of other social media efforts ranging from Superbowl commercials on YouTube to social participation during and after President Obama’s campaign, and “want that too”. Direct marketing is the lens through which many social media efforts are first viewed, with a tendency to focus on action “A” resulting in “B” outcome. Social media marketing is more like public relations than direct marketing. It’s more like providing resource “A” results in “action “B” that influences outcome “C”. Metrics for success need to consider the pre-goal performance indicators like number of “friends”, comments, links, etc as well as commercial outcomes influenced by social media participation.

Check out his worst practices as well over at: Best and Worst Practices Social Media Marketing.

What You Can Learn from Twitter’s Success

Chris Abraham — Wed, 18 Feb 2009 16:08:45 +0000

Rohit Bhargava from the Influential Marketing Blog just posted a very insightful article about how we entrepreneurs can learn from Twitter, 7 Lessons Entrepreneurs Can Learn From Twitter’s Success — basically, make things easier, better, more open (as in API), and more insidious (all of Twitter’s competitors feel compelled to integrate with Twitter — how insidious is that — open API wins again):

By any measure, the growth and popularity of Twitter has been phenomenal. To say that Twitter has hit mainstream isn’t really the right metric to use. It’s more powerful to note that for a large group of Twitter enthusiasts, to spend even a day without using it would be as bad (or perhaps even worse) than not having email. It has become just that necessary. How did the site get to this point? And what are the lessons that any entrepreneur might be able to learn from how it got there? Here are a few thoughts on the real secrets behind Twitter’s success:
Focus on real time. For the socially connected online, there is little use for yet another place to talk to your friends. If anything, we all have too many of those to start with. But a site dedicated to RIGHT NOW stands out. It’s useful in a way that none of the other sites we use are.
Skip the extra step. Approving every friend request can be a lot of work – even if you’re not the most popular of people. It does make sense on most social networks, but when it comes to posting updates on Twitter, if you do it publicly, anyone can follow you without approval. The result is that any user’s audience on Twitter can grow exponentially without barriers.

Force your customers to do less. If you have ever heard the saying that “less is more” – Twitter is the ultimate proof of that. The forced 140 character messages have made us all refocus on brevity, and as a result of this volume decrease, those of us that are constantly overcommunicated look to the site as the one place where we can still feel that we are on top of the flood of communication that rules our lives.
Build enough evangelists to compensate when things go wrong. One of the most well known facts about Twitter is that the service has been notoriously unreliable and crashed frequently. Though it is much improved from those days, the site still goes down or loses functionality relatively regularly. Yet it has managed to build up enough power users and evangelists, that people forgive their down times and keep coming back.
Integrate with the most popular competition. The single most useful feature I personally uncovered from Twitter was the ability to integrate it into my Facebook page so that may Twitter updates also become my status on Facebook. This demonstrates a fact that many entrepreneurs already know – by integrating with your competition where your “customers” currently are, you make it easier for them to migrate over to your site.
Launch where your influencers are. A big reason for the early success of Twitter was their launch at the SXSW Interactive festival two years ago. It was a place where all the influencers that matters for Twitter were already going to be and putting the site in front of them there allowed them to become word of mouth ambassadors for the site following the event.
Offer a public ranking or authority. The final element that has helped Twitter to succeed is that it has a built in authority ranking with the number of followers you have. This is located right beneath your username on the site and it’s high visibility means that it is easily the ultimate metric for anyone using the site. And you can’t help but want that number to go higher.

Social Networking Pioneers Launch Audience Machine To Help Online Brands Leverage Shared Interests Across Social Networks

Chris Abraham — Tue, 17 Feb 2009 23:43:31 +0000

My friend Todd Tweedy popped me the following press release that I would love to repeat for him, back-scratching and all. Don’t judge me! For more information, check out the Audience Machine website!

Social Networking Pioneers Launch Audience Machine To Help Online Brands Leverage Shared Interests Across Social Networks

Audience Machine to provide unique social networking technologies and viral marketing services to Brands, Entertainment, Health & Wellness and Education Companies

Los Angeles, CA and Charlottesville, Virginia - February 17, 2009 – Social networking and viral marketing expert, VBMA (Viral & Buzz Marketing Association) board member, and Perceptions, Practices & Ethics in Word of Mouth Marketing author Todd Tweedy today introduced, Audience Machine Inc., a unique technology company helping online brands who want to identify, cultivate and mobilize communities of individuals with shared interest across social networking sites to build their businesses using Audience Machine’s online marketing tools.

Guided by Tweedy, and video technology pioneer and advertising veteran Dan Bates, Audience Machine helps brand and product managers, chief marketing officers as well as ecommerce executives to establish new networks of social networking connections and dialog in support of purchasing preferences and participation in word of mouth referrals.

“Social networking sites like Facebook and MySpace are relationship amplifiers for brands, products and services that can have a profound influence on preferences, referral behavior, information consumption and internet usage if advertisers are prepared to listen to, act on and match the right technology and community practices to support a desired purchase outcome or subscription,” noted Todd Tweedy, co-founder and CEO of Audience Machine. “There is a natural migration of dialogs from offline sources to online social sharing sites. Marketing executives want to embrace customer-facing ad strategies and incorporate social networking processes in their firm’s online marketing DNA that can boost product perceptions and potential sales but many enterprises lack the expertise and resources to realize those objectives. Audience Machine was founded to give online brands unique technology solutions, community development processes, marketing services, analytics, and expertise they need to engage and collaborate with audiences.”

Audience Machine also announced that is has signed a strategic business development consulting agreement that will be led by Provident Financial Management, a prominent established leader in entertainment and media business management.

“Audience Machine is at the heart of an evolving consumer-facing marketing phenomenon that is transforming connections on social networks into a powerful audience generation channel. Led by an experienced executive team and founded on concrete business fundamentals with a number of high-profile clients already on board, Audience Machine is a rising star among our media and communication clients,” stated Craig Sussman, Business Development Director at Provident. We’re excited to support Audience Machine as they grow their technology and services business practices with customers that want and need to expand and sustain business growth by creating networks of social commerce.”

Word of Mouth Communications Opportunity

The eighth annual Burson-Marsteller/PRWeek CEO Survey published in November 2008, which surveys CEO’s about the changing influence of different types of media as well as plans for digital communications including social networking, reported that 60% of CEO’s noted that word of mouth has the fastest growing influence on business in the past three years but that just one-fifth of firms have used social media to communicate with stakeholder groups.

The proliferation of social networking and community sites has transformed viral and word of mouth marketing practices into a practical and necessary communication solution due in part to research findings that note that nearly 80% of consumers trust recommendations from people they know over all forms of advertising and marketing. These authentic and trusted voices serve an important role by distributing compete information for others to act upon across search engines and into indexes of shared knowledge that people can access along with advertiser-generated experiences and evidence whenever 1,463,632,361 internet users from around the world – based on Internet Usage and Population in North American data provided by Internet World Stats – need to research a brand, product or service.

Audience Machine Team

Led by Tweedy, who’s career started in the political grassroots mobilization arena working on Presidential, Senatorial, Congressional, Inaugural and issue-based public relations campaigns, the Audience Machine team has 35 years of combined leadership experience in online marketing, real-time communications, ASP development, video ad technology, viral marketing, search engine optimization, and community development practices.

Dan Bates, co-founder, president and COO brings a vast wealth of knowledge in community technology development, online video, online advertising and a decade’s experience in filmed entertainment and music. Bates previous served as CEO of Avant Interactive, an object-based video ad serving technology provider.

About Audience Machine

With offices in Los Angeles, California and Charlottesville, Virginia, Audience Machine is a provider of unique community technology solutions and online marketing services. Audience Machine works with online brands to identify, cultivate and mobilize communities of shared interest to establish social commerce that CMO’s, brand and product managers, and ecommerce executives can enlist to grow their business. The company is privately held. For more information, please visit Audience Machine’s website – http://www.audiencemachine.com, email info@audiencemachine.com, or call 1.800.573.1536. Audience Machine is presently engaged with several beta customers and will release its first product in Q2 of this year.

About Provident Financial Management

Established over twenty-five years ago with offices in Los Angeles, Woodland Hills, San Francisco and New York, Provident has become a leader in various entertainment and media business management practices. Provident recently established a strategic and business planning department to assist mid sized and emerging entertainment and media companies with their growth and business development needs. Provident Financial Management is part of RSM McGladrey one of the largest and most prominent accounting firms in the world. For more information on RSM McGladrey, please visit http://www.rsmi.com.

Keyword Tags:
social networking, online marketing, viral marketing, audience machine, provident financial management

PR Contact: Todd Tweedy
434.996.6370
todd@audiencemachine.com

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The SEO Benefits of Blogger Outreach and Earned Media

Chris Abraham — Sun, 15 Feb 2009 15:21:09 +0000

After I wrote The Powerful SEO Benefits of Blogger PR Outreach, I looked around Google a little bit under the keywords “blogger outreach” and on the first page I discovered my new friend and partner, Stephen Davies of 3W PR and blogger for PRBlogger, and look what I found: corroboration! According to Stephen, “In fact, the SEO benefits could out-perform all of the other benefits of blogger outreach,” which we at Abraham Harrison, LLC, are discovering more and more every day! Check out The SEO benefits of blogger outreach:

The SEO benefits of blogger outreach
Blogger relations, or blogger outreach as I like to call it, is a relatively new concept in the PR and marketing arena. Prior to blogs and other forms of social media, people working in our industry have never had such direct access to influential people from all walks of life. The advent of these new platforms has also enabled us to tap into real insights, views and opinions on various products, brands and issues which in-turn have allowed us to have open and transparent *relations* with the *public* (public relations, get it?).
As proved by Edelman, Forrester and Nielsen, the opinion of the every-day person is increasingly becoming a more trustworthy source of information. The public is more ‘media savvy’ than ever before meaning marketing messages no longer have the same effect as they once did. If they ever did. Is it any wonder that PR people, marketers and the respective companies they represent are increasingly seeing the value in blogger outreach?
Using myself as guinea pig and my involvement in the O2 blogger outreach campaign. The company working on the initiative, VCCP, probably looked at this blog and classified it with having a niche audience. With around 1500 RSS subscribers I can safely assume that I don’t hold great powers of influence. Not to say this blog doesn’t hold *some* level of influence; it does. To what extent, though, I really don’t know, but I’m sure the guys working at VCCP have their own reasons for including me in the outreach.
So let’s assume that after I wrote both posts on the O2 Xda Orbit 2 I ‘influenced’ some of this blog’s readers. By “readers” I mean people who are subscribed to the RSS feed or email alerts and are updated as and when I publish new blog posts. How I actually influenced them is another matter. Did they rush out and buy the phone as soon as they read my review? Maybe not. Did I at least increase awareness of the phone to some of the readers? I presume so. Either way, some level of influencing was in play.
Job done? Maybe not.
What’s struck me the last week or so is the amount of traffic I’ve received by people looking for information on the Xda Orbit 2. Quite a lot in comparison for this itty-bitty blog. So-much-so that since I wrote the two posts about the phone on the 20th and 27th February they’ve proved to be the top two most popular blog posts from those dates to present time. Take a look:
Note: The Homepage and About page have higher traffic but these are static pages and not blog entries.
Again, if you look at the top ten keywords used to get to this blog since I wrote the two posts you’ll see that four out of the ten are related to the Xda including the most popular two keywords:
This, to me, is pretty impressive and it puts blogger outreach in a whole new different light. In hindsight, it’s pretty obvious that SEO plays a part in all of this but maybe I was too caught up in the ‘direct approach’ and ‘two-way conversation’ ways of thinking that I didn’t give it any thought.
In fact, the SEO benefits could out-perform all of the other benefits of bloggeroutreach. Two reasons:
Relevance – You can see by the keyword data that people who landed on either post through a search engine were actually looking for information on the Xda. The people who subscribe to my feed weren’t necessarily – I published it and they may have read it. No guarantee there, though.
Volume – If the search engine traffic to each post continues which, chances are, it will then those two posts will have received a lot more attention from Google and the like than they did through an RSS feed.
These two reasons make the point that SEO should not just be considered when initiating of blogger outreach campaign but should be high on the agenda. The measurement and evaluation process of the campaign should include any traffic and SEO data that are available to gather. They could be the most valuable results you’ve achieved!
The underlying objective of a blogger outreach campaign is, of course, to generate positive and authentic opinions on your product or brand. But if what you are promoting is a lousy, useless or even mediocre product, however, then the next title of a blog post could be “The SEO nightmare of blogger outreach.”
It’s all about the quality of the content or product you’re promoting at the end of the day.
Stephen is managing director of 3W PR, a UK based online PR consultancy. You can connect with him on Twitter or check out his LinkedIn profile. | Email Stephen

True Experts in Online PR, Not Just Old-Media PR

Chris Abraham — Mon, 09 Feb 2009 15:34:26 +0000

There is a misconception among many old-media PR shops that online PR is pretty much like the old-school stuff, just in a different place. This could not be further from the truth. New media online PR is a completely different world, a totally different culture, and an entirely different approach. It’s not easy, or anything for amateurs, but it is very effective when done correctly and with enough commitment.

Results by True Online Experts
We at Abraham Harrison are completely confident in our ability to produce results with clients who are willing to commit the resources and focus to online efforts — we know our way around this space like few others. We also know that there is far more to being a surgeon than reading how an operation is done, far more to being an engineer than having the blueprints in your hands, far more to being a chef than being able to read a cookbook.

Securing you Trust, Endorsements, Top Search Results Ranking, and Ubiquitous Presence of Message
The staff of Abraham Harrison can get your brands out in front of the world, right in front of the eyes of exactly the people you want to reach. We can make stars of your key staff members and position them as trusted experts before the world.

We can drive your search engine and general online visibility so that your brands are ubiquitous in the places where your potential clients live online and at the tops of search results — not only having your brands promoted on your own sites, but getting them endorsed and promoted on the sites and under the names of the influencers where your customers are waiting for you to meet them.

We’re happy to take you there. Your future customers are waiting out there online for you. We will help you find them, make sure they trust you, and establish you as the people they want to come to. We’re looking forward to working with you!

Contact: Mark Harrison, CEO & Chris Abraham, President and COO, Abraham Harrison, LLC

Online Community Involvement and becoming a Respected Hero

Chris Abraham — Mon, 02 Feb 2009 03:18:55 +0000

We at Abraham Harrison, LLC, can win you tremendous respect, gratitude, and powerful word-of-mouth promotion from the very word-of-mouth driven online communities. The staff of Abraham Harrison can be answering the questions people are asking and providing needed information to make you a valued, respected, and trusted members of the communities.

Our goal is to ensure that your brands are perceived as trusted member of society, contributing more than they are taking. Such good citizenship is rewarded in the online community by word-of-mouth endorsements, both at the influencer and at the grassroots level, both of which we will seed, encourage, and amplify.

The staff of Abraham Harrison, LLC, can be present for you in the forums, social networking sites, (SNS’s), and comment-based conversations and use these contributions as “gifts” for both the influencers and for us to leverage in spreading the “good news” about your brand.

In addition, the staff of Abraham Harrison will set your key staff members up as influencers themselves with their own platforms via a blog, and potentially via podcasts and video blogging. The information they present can be made to be valuable, desired, and will make them trusted and honored go-to people.

Contact Mark Harrison, CEO of Abraham Harrison, for more information

Grassroots Online Conversation Engagement

Chris Abraham — Mon, 02 Feb 2009 03:03:14 +0000

Online Conversation Engagement involves going into untold thousands of conversations already happening on the Internet where your brand can and should contribute.

Every day, millions of people are tapping into these conversations, either as active participates, or passive “lurkers” (generally ten to 100 times the number of the active participants).

We at Abraham Harrison will make sure that everywhere experts and influencers are congregating as communities they are seeing your brand and your positive and competent contributions to the conversations surrounding your products, services, and issues.

The places where Abraham Harrison speaks for you will have your contact information and links back to your website, blog, online profiles, etc. The channel to your sales systems can be present, encouraging both people and the search engines to find you.

Contact Mark Harrison, CEO of Abraham Harrison, for more information

Blogger and Journalist Outreaches for Earned Media Coverage

Chris Abraham — Mon, 02 Feb 2009 02:59:43 +0000

In Abraham Harrison‘s outreach campaigns to bloggers and press, we regularly get 50 to 200 articles published for a client per 6-8 week outreach cycle – this is generally an order of magnitude more articles than most PR shops get their clients.

Through our many campaigns for clients over the years, we maintain a correspondence with upwards of 30,000 bloggers and journalists and can establish friendly personal contact with brand new demographics of bloggers and journalists within a few weeks through our polished, professional, and personable outreach methods.

The coverage we get is earned, not paid media — honest, enthusiastic, real coverage from influencers into their communities, not only reaching and influencing their immediate readership, but dominating the search results with the large numbers of articles, and driving your sites’ SEO through all the organic, honest link-backs.

Unlike paid ads, these articles stay up online forever, appearing in searches, improving your sites’ SEO, and driving traffic ad infinitum.

Email Mark Harrison, CEO of Abraham Harrison, for more information

Abraham Harrison. LLC: True experts in online PR, not just old-media PR doing an add-on

Chris Abraham — Mon, 02 Feb 2009 02:38:40 +0000

Contact: Mark Harrison, CEO & Chris Abraham, President and COO, Abraham Harrison, LLC

Mosnar Communications Blogged Its Way to Global Brand

Chris Abraham — Wed, 28 Jan 2009 18:06:10 +0000

I just got off the phone with fellow AdAge Power 150 blogger CR Ransom and we had quite an amazing chat. CR runs Mosnar Communications, Inc. Public Relations, an Atlanta-based firm focused on the African American luxury market, “folks who have over $250,000 a year to spend on lifestyle.”

During our conversation, I realized that it is a very exclusive market and hard for outsiders to infiltrate because the Black luxury market is guarded and takes care of its own. I am told that this is a community that doesn’t really even need much of a web presence or a social media strategy because the market is closed and people are very loyal to one-another and to their Churches. These are very traditional, conservative, communities that require someone like CR and the gang at Mosnar to act as ambassador.

Mosnar Communications may well be based in Atlanta but its reach and influence carries far past the borders of Georgia. CR is very grateful for what Google and blogging has done for their practice as both platforms have given Mosnar a clientelle well beyond even the boarders of the United States.

In fact, CR told me that her firm competes — and wins — on Google in searches that anyone would die for about luxury brands, luxury branding, and the like – even outside her core, which is aspirational, upper-middle-class, affluent, and wealthy Black Americans.

Because of the Internet, blogging, CR’s commitment, and Google, Mosnar Communications has gone from being a niche vertical geo-targeted regional Atlanta player to a firm that fields calls from major global brands and media from around the world.

CR Ransom told me that, to her, the key is Google and how Google’s algorithms don’t segregate based on her location, race, gender, company size, number of employees, the people she knows, or anything else, and that allows her offerings, content, experience, and insights to show up, in a search, right next to agencies and firms a thousand times bigger (and probably less likely to really understand her market like she does).

Top 21 Social Media and Blogging Insights

Chris Abraham — Tue, 27 Jan 2009 20:48:56 +0000

Before you jump into the world of online community, blogging and social media whole hog, please feel free to benefit from my experience in the space. If you read throught the following 21 short articles — and also explore my additional Insights and Ideas — and you’ll avoid many of the misconceptions and pitfalls surrounding new media, social media, and online community engagement:

My Top 91 Social Media Blog Posts

Chris Abraham — Mon, 26 Jan 2009 03:30:11 +0000

I am not willing or able to say that the following 91 blog posts about social media, blogging, new media, social networking, etc, are the definite top-91 posts because I didn’t have the time or attention to go through all of my 5,437 blog posts:

38 Articles About Social Media Strategy and Techniques

Chris Abraham — Thu, 22 Jan 2009 05:41:48 +0000

I have collected a number of thoughts I have had on social media, blogging, social networking, blogger outreach & engagement, blogger activation, astroturfing, and other fun stuff I call Insights — 38 in all — that I just stumbled upon and I thought it would be lovely to share:

Social Media Reputation Management

Chris Abraham — Wed, 21 Jan 2009 21:32:53 +0000

My buddy David Gelles writes for the Tech section of the FT, my favorite paper. Check out his latest article, New corporate firefighters. Sadly for me, he can’t shamelessly promote my company, Abraham Harrison LLC, because he has ‘journalistic integrity;’ however, it is awesome he works there because he writes awesomely-accessible articles about my space, including social media marketing, social media PR, blogger engagement, Twitter, and also the world of online and social media crisis-response. It is amazing! I beat up Pepsi Max over on AdAge and a couple weeks later, Gelles writes an article about the space. I am both amazingly proud and a little paranoid!

New corporate firefighters By David Gelles

When advertisers launched a campaign last September for the pain reliever Motrin, they hoped to attract the attention of mothers whose backs might be sore from wearing baby-carriers. The advertisements implied that while baby-carriers might be fashionable, hauling a child around could be painful.
Mothers were not amused. Soon after the ads were released, anti-Motrin campaigns appeared on Facebook and blogs. Outraged mums, furious at the suggestion that their babies were a hassle, posted rebuttal videos on YouTube. Through Twitter, the micro-blogging service, thousands of people attacked the company.
Motrin was caught off-guard. For days, no company representative replied. Critics accused the company of being not only insensitive but also unresponsive.
Eventually a marketing executive at McNeil Consumer Healthcare, the subsidiary of Johnson & Johnson that markets Motrin, e-mailed individual bloggers to apologise for the campaign. But the damage was done.
Jeanette Gibson of CiscoThe “Motrin moms” episode illustrates the power of social media — the expanding network of websites that allow users to interact with each other and, increasingly, with companies. It also demonstrates the perils for enterprises that are unprepared to interact with social media.
But now a growing number of companies, including Ford Motor, PepsiCo, Wells Fargo and Dell, are creating new high-level jobs to ready themselves for engagement with social media, with titles such as director of social media, head of communities and conversation, vice-president of experiential marketing and digital communications manager. The role of these new executives is to monitor and influence what is being said about their companies on the internet.
Johnson & Johnson made its own appointment in the wake of the Motrin debacle. Having already dabbled in social media, in December the company promoted Marc Monseau, a 10-year company veteran and former director of media relations, to director of social media. “My responsibility is to work with the corporate office and the individual companies to better interact online,” Mr Monseau says. “It underscores the fact that we realise this is an important audience and one that we need to develop relationships with.”
These new jobs represent a broad shift in media relations strategy at large companies. “Corporate communications has radically changed,” says Andy Sernovitz, chief executive of the Blog Council, an organisation for heads of social media at big companies. “It’s no longer just companies talking to the press, and customer service talking to customers. All these other people showed up in the middle. They may not be press and they may not be customers, but suddenly their collective voice is bigger than the traditional channels.”
The essence of social media is conversation. Rather than a one-way stream of information, where companies make announcements to the press and customers, social media enables a great deal of interaction, where companies are in constant dialogue with the public. “We’ve seen a shift from doing things the old way to now having conversations with our customers,” says Jeanette Gibson, director of new media for Cisco Systems (pictured).
Ms Gibson, who began her job in 2007, says there is now a mandate at Cisco that all staff be attuned to what is being said about Cisco online. “It has definitely shifted how we’ve done communications,” she says. “Our executives are video blogging every day. Everybody’s job is now social media.”
Dell, the computer maker, has one of the most robust corporate social media programmes. Bob Pearson, former senior vice-president of corporate communications, became vice-president of communities and conversation for Dell in 2007.
He now has 45 people working for him. The core team works on “blog resolution” — trawling the web for dissatisfied customers, then attempting to contact them to make amends. Others on Dell’s social media team manage the company’s 80 Twitter accounts and 20 Facebook pages. Still others manage IdeaStorm, Dell’s forum for customer feedback.
Dell is taking its customer feedback seriously. When the company launched the Latitude laptop last summer, six of the features, including backlit keyboard and fingerprint reader, were ideas that came from IdeaStorm. “It’s always worth talking directly with your customers. It’s always worth listening to them,” says Mr Pearson. “It’s the wisdom of crowds.”
Peter Shankman, a social media expert and founder of Help a Reporter Out, a service that broadcasts reporters’ requests to a network of experts, says many companies are still reluctant to get involved: “Companies are slow to adapt because they’re still not 100 per cent sure they can make money with social media,” he says.
Yet Dell, for one, has made a business of it. By broadcasting discount alerts on Twitter, it says, it has generated more than $1m in sales. And in the US, 59 of the 100 leading retailers, including Best Buy and Wal-Mart, now have a fan page on Facebook, according to Rosetta, an interactive marketing agency.
Other savings can be realised through the Web’s ability to reach many people at once. “If you solve someone’s problem on the phone, nobody knows,” says Mr Sernovitz. “If you solve that same problem in writing on a blog, it costs you no more, but thousands of people are satisfied. And then, if 100 people never call because they found the answer, you very, very quickly get to multimillion-dollar savings.”
Other companies are using Twitter to douse public relations fires before they erupt. Scott Monty, head of social media for Ford Motors, used Twitter to appease users who were angry after the carmaker sued an enthusiast website that was selling unauthorised Ford merchandise. When fans of the enthusiast site posted angry messages, Mr Monty “tweeted back” to explain the company’s position.
Bonin Bough, who was appointed director of social media for PepsiCo last year, also used Twitter to defuse a brewing crisis after the company released a series of advertisements depicting a cartoon calorie character committing suicide.
“Social media is much more than getting out there and having conversations,” says Mr Pearson of Dell. “It transforms a business if you use it correctly.”

Online Social Media Marketing is a Must

Chris Abraham — Mon, 12 Jan 2009 18:05:58 +0000

I am not telling you anything you don’t already know since you’re reading this. Since you’re reading this, you’re either my friend or you follow one of my blogs — so I have probably chewed your ear off about the benefits of both social media marketing as well as social media public relations. Here’s another example that this trend is growing and becoming mainstream. Lauren Cook hooked me up with this article from the Houston Business Journal, “Online strategies, responsibility are becoming marketing ‘musts’” (Via Marketing Conversation)

The latest trends in getting company names into the public eye are catching on quickly, and marketing professionals say those who don’t adapt may be left behind. The following are examples of marketing that experts say companies can no longer afford to ignore:
Using ‘social media’
Blogs, forums, chat rooms, Flickr, Twitter, Youtube.com, Facebook.com and MySpace.com are emerging as powerful marketing tools.
“People who are experts on or passionate about a particular topic or interest may start their own Web site, generate a blog or post videos online,” says Cindy Marion, president of Marion, Montgomery Inc. “Over time, bloggers and social media contributors continue posting more subjects, articles, videos or sound clips related to their specific interests. This is good for conversation and for search engine optimization.”
According to a recently released Cone Business Survey, 93 percent of Americans believe companies should have a presence on social media sites, and 85 percent believe these companies should use these services to interact with consumers.
“The people have spoken but the wheel hasn’t been reinvented,” Marion says. “Because although the medium may be new, proven marketing strategies remain. Consistent messaging and frequent communications are key to creating perception, influence and persuasion.
“When people want to know about something, they typically ask their friends,” she says. “Now they often search for it online. If a company has a Web site, that’s a good start to gain a base knowledge of the product, but if an unvested third party touts that company’s products and services, then the company’s reputation gets more credit. If an online friend or trusted source touts it, all the better.”

Abraham Harrison Case Study of International Medical Corps

Chris Abraham — Tue, 14 Oct 2008 21:22:33 +0000

CHALLENGE: This was a two week, high pressure campaign focused on getting International Medical Corps (IMC) into the final five of the American Express Members Project $2.5 million giveaway competition. 1,190 projects were nominated for participation in the competition, Amex cardholders could vote for their favorite project, and the top five projects receive a portion of the $2.5 million in grant money.

The challenge that Abraham Harrison faced was to take IMC, a relatively low-profile $100MM per year organization that gets all its money from government grants and had essentially no support base among the general public and activate a mass wave of support and votes for the organization – in two weeks.

International Medical Corps is a global, humanitarian, nonprofit dedicated to saving lives and relieving suffering through health care training, relief operations, and development programs.

STRATEGY: Abraham & Harrison has developed strong relationships with a large group of bloggers interested in humanitarian issues who in turn act as influencers in their communities of readers. The goal, as with all online influencer outreaches, was to earn these bloggers’ support and their willingness to act as repeaters and amplifiers of our client’s message, get their implicit or explicit endorsement, and motivate their readerships to action – in this case to vote for IMC in the Amex Members’ Project competition.

Abraham & Harrison was in constant consultation with the client, advising International Medical Corps on their message copy, their use of widgets, their posting of banner ads, and guiding their broader strategic decisions.

TACTICS: Abraham & Harrison reached out to close to 4000 bloggers across a spectrum of demographics. The Abraham & Harrison team reached out to these bloggers multiple times over the course of two weeks directing them to the Members Project website and the helpful, blogger-friendly Social Media News Release that made blogging on the topic an easy cut-and-paste action. http://internationalmedicalcorps.smnr.us/

Abraham & Harrison also turned to its strong presence on Facebook, Twitter, and several other social networks, building groups and messaging followers as well as the broader Abraham & Harrison community. To drive SEO and further traffic, every one of the over 190 blog posts was posted on Digg and several other social bookmarking platforms.

RESULTS: Within two weeks the team at Abraham & Harrison had achieved close to a 10% response rate to the outreach emails, leading to over 190 blog posts with more trickling in daily. Millions of impressions were made, and given the permanent nature of blog posts and the resultant presence on the search engines, impressions will continue to be made into the future.

International Medical Corps was able to fend off challenges from those organizations in 6th and 7th place, finally finishing in the top five, guaranteeing them a portion of the $2.5MM in grant money.

"Abraham & Harrison has been a tremendous asset to International Medical Corps during our American Express Members Project campaign. Their online strategy and outreach helped introduce International Medical Corps to many new audiences and raised our visibility during this time-sensitive campaign. International Medical Corps was written about in more than 170 blog posts.
"Abraham & Harrison brings a unique approach to online public relations. The worldwide web is a vast space, yet Abraham & Harrison has found a formula to reach out to target audiences, effectively raise awareness and get online readers and activists to take action.
"The entire Abraham & Harrison team has been fantastic. Each team member brings creativity and passion to the cause. Without a doubt, International Medical Corps would engage Abraham & Harrison for another campaign."
Rebecca Milner
Vice President, Institutional Advancement
International Medical Corps

Hill Holliday is an Expert at Textual Healing Flash for SEO

Chris Abraham — Wed, 29 Nov 2006 16:34:59 +0000

I worship Hill Holliday. They have their required Flash “brand presence” with all the fancy “interactive” requirements, and that takes up 800×600. Were that all, I would blanch and spit on the ground.

I hate Flash because I am highly textual. So, go to Hill | Holliday and then… wait for it … scroll down. Yes, the entire Hill Holliday corporate site is a simple header on the top of a powerful and admired blog. A powerful and admired vertical and industry blog. Brilliant! Bravo!

Here’s why this is all so important: Google and the other search engines don’t see Flash-based sites: they’re invisible. Read this…

Make Your Invisible Graphics-Intensive or Flash Site Highy Visible to Google
Chances are that your corporate website is beautiful and expensive. Beautiful websites tend to be rich in graphics, images, photos, and Flash content. They also tend to be shallow with few pages and very little copy. Sites like this are almost impossible for Google to find. If Google can’t find you then neither can your customer. Until now. This article helps you turn your invisible corporate website into a high-profile and highly-effective medium for communication.
This article is designed to help you turn your stealth website into a big, loud, impressive, bomber of a website with plenty of payload capacity, the payload being your company, your message, your products, your services, and your story.
Corporate websites that are highly graphics-intensive or are built using Macromedia Flash or Shockwave rich content are pretty much invisible to every search engine because search engines want nothing more than lots and lots of descriptive and rich content. In general, the prettier the site, the more impossible it is to actually find unless you know just where to look.
Websites are delivery vehicles and their payloads are your company message, your products, your services, your brand, your culture, and your story. Is your company website an F-117 stealth fighter, only visible to people who know where to look and only carrying a small payload, or is your company a C-130 Hercules, filling the sky with its size and noise and carrying a massive payload.
There are some important things to consider when optimizing a web site for search engines, using Google as the gold standard. SEO requires three things, two of which most web developers and companies do good jobs: rich textual title content, rich textual metadata content (in the form of meta tag keywords and description), and rich body textual content.
Most websites suffers from a strong lack in rich body textual content because they are in general built like brochures: very shallow and very graphical. Sites that rely heavily on either image files or Flash content suffer disproportionately when it comes to search engine ranking. Why?
Because search engines can only index the content that web sites offer them and the only content that the search engines can use is plain text. Although handsome, graphically-rich sites don’t have either the diversity or the sheer volume of keyword phrases that text-rich sites have. In addition to pure volume, search engines also need to find all keyword variations of your service – all variations of the service that your potential clients might use. Search engines also care about what is called “keyword density?? which means that the most readable of copy isn’t necessarily the most findable.
Keep Pronouns to a Strict Minimum
First, never use pronouns. Keyword density is essential to how Google ranks you. Second, use variations on search terms. To illustrate the first two points, I will take a bit of copy and optimize it for search engines and their love for keyword density. Instead of this:
“Viral marketing is now an essential strategy for every firm. It has become as essential to small and large firms alike, both for its relative affordability and its potentially high effectivity. With the advent of the Internet, it has become amazingly efficient: all you need is a laptop and a compelling message.??
Try this:
“Viral marketing is now an essential marketing strategy for every marketing firm. Viral marketing, also known as relationship marketing, buzz marketing, word-of-mouth marketing, conversational marketing, and passion marketing, has become as essential to small and large marketing firms alike, both for its relative affordability and its potentially high effectivity. With the advent of the Internet, viral marketing has become amazingly efficient: all you need is a laptop and a compelling message.??
Yes, you’re appalled by its inefficiency and wordiness. Your boss would never approve, nor would your writing coach. Tough. This is not about winning the PEN/Faulkner, its about arousing Google’s algorithms. Of course, I am exaggerating in order to make a point. I removed all the pronouns and made sure that everything is completely contextualized – not for your visitors, but rather for the search engines.
For my example, I made sure that there was a broad diversity of all the ways people might search for this content. In addition, I made sure that I also mentioned all the buzzwords and key terms that I could imagine. Brainstorming with your sales and communication team or looking at the kind of words and wording your competitors use is always a great idea.
The Controversial Image ALT Tag
Although there is much debate over whether Google pays any attention to ALT tags for images, I always recommend adding ALT tags to all image files, even when the web page is made up of a “sliced image.?? The only ALT tags that exist are usually in the banner of the site. No other parts of a highly graphical or flash-based main page are usually textualized using image ALT tags.
Your company slogan, tagline, phone number, guarantees, products, services, the menu choices (navigation) should be included in the image ALT tags. Even if Google doesn’t care about ALT tags like the rumors say, the site will be way more navigable, especially to the blind and seeing impaired – and don’t they deserve a break? don’t they need your services, too?
Google’s “Eyes” Focus on Where Your Eyes Do
Google give favor and weight to headers and emphasized text. No matter what anyone says, Google cares about formatting. Strong, Bold, Emphasized, Italicized, and Hyperlinked text is favored by Google. Also, Google looks at header tags, too. Header 1, Header 2, Header 3, and Header 4 are important to use. This is especially important because when the same desigers who have you that “sliced” graphics-based site, they might have designer the CSS style sheet without concern for these thing. CSS styles can change the look of regular HTML tags as easily as they can customized DIVs, SPANS, and STYLES.
Corporate Blogs
Corporate blogging is essential to the growth of online properties for a number of reasons, including access to the blogosphere and its interested and passionate community of bloggers and blog-readers. Blogs offer built-in useful tools such as RSS syndication, comments, outgoing links, blogrolls, trackbacks, a richness of text and textual content, and the ability to build celebrity and personality online through a first-person relationship with said blogosphere, current, and future customers.
Since potential and future clients are clueless as to how the company works, how you have grown the company, why you chose to go into this business, and what your vision is, this is a great opportunity to share yourself as the owner, as someone who has his finger on the pulse, and also to directly respond to the curious and the unconvinced. It would also allow you to accept and then publish shameless testimonials from real fans like me. It would also allow you to publish any and all positive or neutral mentions (testimonials or otherwise) about the blog or your official corporate website.
Corporate Blog as SEO Strategy
The Search Engine Optimization of your official corporate website will aid in the site’s “findability?? in Google, MSN, and Yahoo!. There are other things that Google and the other search engines consider in addition to the textual completeness of the entire web property. The most important are the depth of the site (more pages are better), number of links and interlinks to and from the site (can be within the same site), and the frequency with which the site gets updated. A traditional corporate web site is shallow, poorly-linked (especially to external sources) and can oftentimes go for months without being updated. If Google can figure out that your site isn’t changing, it passes it over for constant indexing. It does this because Google has a finite number of resources and will revoke any resources it can in order to preserve them. Since the Internet is vast, Google give priority to web sites and web pages that are constantly-updated such as blogs. Blogs are constantly-updated, deep, many-paged sites that are constantly being updated and constantly being spidered by search engine robots.
Corporate Blog as Community Outreach
No matter how many cool offers there might be online and no matter how much of a your company’s products and services might be, a real angle in the entire blogosphere and blog world is in not only letting your service speak for itself but also that people are even more attracted to story, personality, and the behind-the-scene experience of both the people who run companies and their clients than they are to the services themselves. If you have the time, passion, and wherewithal to put the time and energy into really reaching out to the blogosphere and the community of readers and bloggers, you can get quite an amount of influence and sway – real impact and market penetration – by just building a relationship with the blogsavvy, wealthy, young, and the professional – people with money, in other words. These types of people, 25-45, are the same sort of people who spend a lot of time reading blogs.
Blog Community Outreach
One powerful technique for building community on blogs is to first find a compelling item about your industry, products, and services then search for the blogs that are already talking about it on Technorati. It is much easier to message on blogs that are already having friendly conversation.
Technorati as Strategic Tool
Spread the word online: People are already talking about how busy they are, how awful their places look, and so forth — tell them about your company, your culture, your history, your story, your products, and the services you offer – and do it openly and honestly and place your own name, your own email, and either the URL of your web site or the URL of the blog itself. Here’s how:
1) Go to Technorati.com, a blog search engine.
2) Type in one or more of the keyword phrase in your Meta Tag keywords
3) Go to the blogs that are talking about your company, industry, products, and services
4) Where appropriate, leave a short note about your company or your corporate blog
5) Come back the next day (or as often as you can) and do the same thing but be sure to follow-up with the conversation because dropping a message without coming back is considered spam and in the blogosphere, an ounce or prevention is worth a pound of cure.
Submit your Blog and Website to Search Engines
I personally use Dynamic Submission, but there are a bunch. Web Position Gold is another fave. I choose Dynamic Submission because it allows me to spider my entire blog to within an inch of its life and then submit not just the site’s arteries but also all the way down to the site’s villi as well. In my opinion, search engines are lazy. They have only so many resources and so many nanoseconds in the day. They need to put first things first. So what I do before I spider the blog is set the index page of the blog to view 365-days of posts, or maybe a bunch of weeks, so that I can spider most of the blog from one “Import from Web.” When the import is complete, I change it back to showing only the last 7 days. I even maintain a separate box on which to host the Dynamic Submission tool because it’s such a processor hog. And then let it go. Seems to work like a charm. Why? Well, not because I am doing anything unseamly but rather just because Google and the rest sometimes miss something and I want to make sure that all the engines get everything. Every little dumbass link.
The Services You Might Want to Employ
Although I have not used the services, one respectable way of increasing your link popularity and prestige in Google is to use a service like Text Link Ads. What Text Link Adss offers is a link-buying service that does double-duty. The double duty is as follows: in addition to creating clickable links on the popular sites that can choose and afford, it will also allow you to legally create Google bombs that will heighten the probability that your company website or your corporate blog will turn up when people search for your company, your industry, your market, your products, and your services.
Employing “localized” Google AdWords, content-based Google AdWords, and search-based Google AdWords is a no-brainer. There are other advertising solutions available now, including finding the advertising networks that might be placed on some of the blogs you find the most focused or relevant, including BlogAds, etc.
Okay, I hope that helps. I am tired of writing but if you have any more questions, please feel free to ask me questions below in the comment section and I will both answer them and also use your questions, comments, feedback, and suggestions to fuel future articles.

Effective PR Blogging

Chris Abraham — Tue, 08 Feb 2005 22:05:55 +0000

I hope that the following article is a good first step towards deciding if blogging is the best investment of your time, energy, resources, and message.

I have been participating in online virtual communities since I bought my first 300 baud modem back in 1983 and logged into my first Honolulu BBS. In the last 22-years, I have been a member of many different virtual communities, including discussion forums, USENET newsgroups, Wikis, and of course blogs. There are some important things to consider before you decide to use blogging — or any sort of online communication — as a way to convey your company’s brand and message.

Effective PR Blogging

How to develop an effective public relations (PR) blog strategy for your company or organization.

For-profit companies and the modern incarnation of the traditional University have a lot in common. Universities have been using viral, buzz, and word-of-mouth marketing for years: their students, their professors, and especially their alumni networks. It is little wonder why MIT and Yale offer future Presidents lifetime free email addresses in the form of alum.mit.edu, and aya.yale.edu — because when smart people share valuable information, people want to know where that person went and where that person works.

It is very likely that your business can benefit in a similar fashion by setting the best and brightest in your company free to create goodwill for your firm and spread your name in the community. If properly utilized, these ambassadors can have a significant impact on the image and standing of your company, so they should be carefully chosen, loyal, invested team players. At present, the best tool for this job is the weblog, better known as “blogs”. In the article below, I will try to give an overview of the use and impact of blogs, and to provide a history and contextualization of blogs, so you can better decide if and how you would like to implement this powerful tool.

Years ago, I served as Managing Director of beehive North America, a software company that developed web applications using a Python-based programming platform called Zope. In order to see where interest lay, I started the Zope Python User Group (ZPUG) and a personal blog that featured my day-to-day while also being the only place where photos, information, and meeting minutes for the User Group could be found. I quickly realized that it is possible to shamelessly promote yourself, your wares, your company, and your services if you are perceived as giving way more than you get.

In my case, I used my personal blog to cover monthly ZPUG meetings, how my travels to Germany to visit my parent company went, and how cool it was to train Zope to the gang at Pfizer, Johns Hopkins, and the Nature Conservancy. I talked about working on new e-Books and developing new components for our Enterprise-level content management suite of applications that we were developing for major Berlin banks.

Since it wasn’t a corporate blog proper and served as my personal home page, I could easily discuss everything that was happening to me, including recipes, pet stories, travel experiences, and lots and lots of work. Since I spent over half my waking hours working, I spent a lot of time blogging about beehive NA, its parent company beehive GmbH, ZPUG, and Zope and Python in general. And since the software is Open Source and constantly evolving and maturing, my blog became a valuable resource to find more Zope answers, Zope help, Zope information, Zope training, and Zope developers. And that trainer and that developer would usually be beehive NA or beehive GmbH.

Like I said before, Universities have been doing this kind of viral and buzz marketing for centuries. And since Universities openly and readily share their scholarship, no matter how shameless the pomp of their titles, they and their hallowed Academies most certainly offer back much more than they are perceived as taking. And yet they are not paupers. Universities control endowments in the billions of dollars and command princely sums for the privilege of study. This is a shrewd business in which prestige, altruism, collaboration, brain trust, and purity of thought result in a self-promotional carte blanche that only finds its equal in organized religion. There is nothing even close in the commercial world.

Most of the early tech companies and early adopters of the Internet circa 1992 were former academics. The first thing these academics did when they moved from the Ivory Tower to a suite of offices was to get back into the USENET newsgroups they frequented during their research days. In truth the only notable difference in their discourse was in the signature file at the end of every posting. Instead of an .EDU address, the posters transitioned their emails to .COM. These were the pre-SPAM days when it was okay to have your plain text email address in a public posting. Everybody had their real email in their revealing signature at the bottom of every posting. This signature said a lot about you. It lent legitimacy to your words and allowed you to be the expert. If your media.mit.edu email address worked, then you were in fact who you said you were.

There isn’t a better form of word of mouth marketing than having the name of your company associated with brilliance. Universities have known this for years and it has become institutionalized in the axiom, publish or perish. Whether a professional journal, a conference, academic paper, the essay, or in postings on USENET, the reputation of an academic and the academy can hinge on the prestige associated with good PR. And in the academic environment, content is king.

USENET used to be exclusive and it wasn’t until well into the 90s when gateways opened up to AOL and other ISPs to USENET, followed closely by spammer, spiders, and bots. Forced into exile by bozos, baiters, flamers, and newbies, USENET became Balkanized. A brain drain into more exclusive communities ensued. One of the earliest homes for the alpha male techie was Slashdot, which launched in 1997 and is a prototype for the modern blog with Dave Winer’s Scripting News being one of the earliest. Both of these sites were highly technical with strong academic influences.

Until 1999, one might find some important vestige of USENET in a personal web site or in a Frequently Asked Question (FAQ) but these were publications and not open for debate and collaboration in the same culture of open sharing found in the Newsgroups. In the late 90s, web logging (blogging) became a viable option for savvy users and early adopters. Blogs allowed easy daily postings and associated threaded discussions and XML-based Really Simple Syndication (RSS).

Blogging articles – whether personal, technical, or professional – with the ability to accept reader comments and be able to track visitors has become a major force in the media in the last few years, arguably influencing the 2004 U.S. Presidential election. Not only were people interesting in learning what other people were thinking real time, but people were eager to talk back and get involved in dynamic debates over issues as they happened.

RSS has become very simple and widely adopted in recent years. The reading of online content via RSS client software allows online readers to dispense with their Favorites and Bookmarks and read online news, journalism, journaling, papers, search engines, and magazines in the same way we now read email.

Most consumers ignore corporate sites as sales pitch and propaganda. Not so if you allow your employees to speak for you. Talk not only about the cool new project and hot new services, but everything else. If you hire smart, if you trust your employees, if you walk the talk, then there is nothing to worry about. And people really enjoy listening to employees discuss their day-to-day. Consumers want to know your company’s eye color and they only way they’ll find out is by getting to your you through your employees.

It is similar to visiting campus before applying to college. You want to stop a couple students (or talk to a couple alumni) and ask them about their experience. People love gossip and people adore getting the inside scoop because everybody likes dirty laundry and everybody loves being let in on a secret. What this comes down to is that people demand to be entertained and nothing gives back more than feeling like an insider.

If I were to recommend blog-building to a .COM enterprise, it would have to be at this level: invite your brightest to blog just outside the umbrella of the company with your blessing. There are some important ground rules: the employee needs to feel comfortable and not micromanaged otherwise the blog will not be perceived as honest. People can tell when their being duped; additionally, it is essential that there is trust there on both sides; finally, it is important to find the employee who really wants to do this, otherwise the blog will fall to disrepair.

It takes such a leap of faith to convince the corporate lawyers to loosen their grip on blogging employees. And, as the number of bloggers who get canned by their employer for blogging, increases, people are going to become more covert about it. They go underground. They are blogging already anyway. Why not allow them to blog fully, blog freely, and share with the rest of the world the proud fact they spend half of all their waking hours working for you, your company, and fulfilling your vision?