Othersource in Poland partnered with McKinney ad agency to build a Flash 3D engine with artificial intelligence for the McKinney website that’s launching this week.

Compared to other sites in the Semantics category, this one has an unusual level of interactivity. Users can ask the site questions, via the keyboard, using everyday language and expressions, and the proprietary “conversation engine” will decipher them and then fetch relevant results.

This means the user becomes liberated from the navigation. You no longer need background information to search the site – you just ask it a question.

Also, the site is completely index-able, bookmark-able, etc… from every page – even the video thumbnails have a unique URL. And every single page is a printable PDF, laid out for A4 or newsletter.I also found a nice blog post about it over at AdLab, Agency Site With a Chat Bot:

McKinney has built a Pandorabot-based chat bot (aka “conversation engine”) into its brand new site with a somewhat trippy interface. See if you can catch answers that were pre-scripted to make the machine sound particularly intelligent as opposed to the generic chat bot cop-outs like “Say what?” or “Come again”. – thank you, Michelle

Here’s the proper press release from McKinney.com:

McKinney.com – A Website You Can Talk To

Warsaw, Poland (February 10th, 2009) — Warsaw-based interactive agency Othersource announced today the launch of McKinney.com, a groundbreaking website created in partnership with the awardwinning advertising agency, in Durham, N.C.

Conversations with a website
Using cutting edge technologies, the new McKinney.com is reinventing the conversation had between the ad agency and its audience. Compared to other sites in the Semantics category, the site possesses an unusual level of interactivity. Visitors are able to ask the site questions, via the keyboard, using everyday language and expressions, and the proprietary “conversation engine” will decipher them and then fetch relevant results.

The functionality is groundbreaking. The back-end employs a 3D Flash engine with artificial intelligence, and the interface design is cutting-edge, making it one of the most experiential and unconstrained agency sites on the Web.

Unique tech mix
Othersource worked with linguists who understood, on a high-level, the structure of language. They also enlisted programmers familiar with semantics to help develop the sophisticated algorithm. “Creating the conversation engine’s ‘brain’ was quite labor intensive,” said Othersource Managing Partner Thomas Krotkiewski. “We enlisted two linguists (one a PhD from the University of Oxford), to analyze questions provided by McKinney, and to supply us with all possible ways the questions could be posed. If this search method fails, a backup proprietary tag search function will launch and search matching content. And finally, if the answer is still thought to be inadequate, the question is forwarded to McKinney for human processing. To be sure the conversation engine learns from its mistakes, there is a conversation history log on the proprietary Content Management System. This level of integration between conversation engine and website is completely unique,”

“We were looking for a production partner who would not only bring our vision to life, but enhance it,” added Keith Ciampa, who served as McKinney’s interactive creative director on the project. “Most true innovation happens on the fringes of the industry, by people who are passionate about what they do and willing to take risks. When we explained our vision for a conversational site, based on a completely open architecture, which could grow and become smarter the more it was used, Othersource knew we were asking for something that had never been done, and they couldn’t have been more excited to help us figure it out.”

Conversation-driven search
A proprietary tag search was built into the back end of the new site so search results can be presented dynamically, and not just direct visitors to a static page. For example, a visitor can ask a question like, “show me TV campaigns for client X from November last year” and an animated 3D tunnel will appear, with search results as moving thumbnail images, that the visitor can fly through. “As far as we can tell, this functionality is unique,” said Krotkiewski.

Like gas molecules
The site has an advanced 3D graphical interface. “The key to the 3D interface is the ‘cloud view,’ which shows a cloud of graphical thumbnails, moving like molecules in a gas, bouncing randomly off each other while also reacting to mouse input. The cloud can be filtered by the visitor to only show thumbnails representing certain types of content,” said Martin Ignaczak, Account Director at Othersource.

Flash without drawbacks
The site has overcome the limitations of Flash: “The site is fully searchable by Google, each page can bookmarked and linked to, and each view can be downloaded as a printable PDF,” continued Ignaczak. Working in the virtual

New technologies were key to organizing the project. Othersource used video-conferencing, VoIP, instant messaging, e-mails, and other electronic means of communication to coordinate the work with McKinney. “We only met face-to-face after the launch, which proves we are able to run even very complex projects completely in the virtual,” added Krotkiewski.

“We are honored by McKinney’s decision to partner with Othersource for the production — we were competing with some quite well-known US interactive agencies in the pitch. Being chosen in spite of being based overseas is quite a feat. We hope this project is the beginning of a long relationship with McKinney. We also expect it will generate more opportunities for us in the US overall,” said Krotkiewski.

“Partnering with Othersource on this project was both a rewarding and challenging experience,” said McKinney Interactive Technology Director Trevor O’Brien. “The biggest hurdle was taking existing technologies and customizing them to work together in ways they were not initially intended to. Othersource helped deliver a site that is an experiential and innovative place to interact online. It’s exciting to see what two like-minded teams can create together.”

About Othersource
Othersource provides interactive services from strategy to production to companies around the world. In 2008, the agency participated in projects for companies such as MetLife, The National Constitution Center in Boston, Accenture Poland, Puma, Imation Europe and others, in Poland, Sweden, Holland, the UK and the USA. The majority of its clients are Advertising and Interactive agencies that need support in creating campaign strategies, creative concepts and interactive production for their clients. About McKinney McKinney is an independent advertising agency that’s focused on reinventing the conversation between people and brands. Our goal is to lead the convergence of offline and online (today, 35% of our revenue is interactive and 88% of our frontline staff is actively engaged in the digital space), to identify relevant applications for new technologies and to deliver game-changing ideas that deliver extraordinary results for our clients, their customers and our people.

Founded in 1969, the Durham, NC-based agency’s clients include Coldwell Banker, Gold’s Gym, Major League Gaming, The NASDAQ Stock Market, Partnership for a Drug-Free America, ProShares, Qwest Communications, Sherwin-Williams, Travelocity, Virgin Mobile USA, Virgin Atlantic Airways, and Brown- Forman Corporation brands Bonterra, Chambord, Sonoma-Cutrer, Southern Comfort and Tuaca.

Most recently, Virgin Atlantic Airways and McKinney took top honors at the Interactive Advertising Bureau’s MIXX Awards that celebrate the “mixx” of creativity and effectiveness in digital marketing. Virgin Atlantic’s experiential launch, “Love from Above,” won a Gold MIXX in the Mobile Platforms category for the company’s first-ever WAP site.

For more information, visit our website at www.mckinney.com or the McKinney Newsroom by contacting Janet Northen at janet.northen@mckinney.com.

Additional information:
Thomas Krotkiewski
Managing Partner
Othersource
+48-601-145398
thomas@othersource.com
Timezone: GMT+1
Janet Northen
Partner & EVP, Director of Agency Communications

Janet Northen
Partner & EVP, Director of Agency Communications
McKinney
+1 919.313.4062
janet.northen@mckinney.com

If you Google the name of our President and COO, “Chris Abraham“, you will see what it means to dominate the search engine results and own a position as an expert in a field.  We can do the same for your key staff.

Methods: Blogs — Yours & Others: Dominating the Online Space as an Expert & Generous Contributor. We will get your blog infrastructure and your content production policy established. This involves installation, set-up, and design of the blog software. To drive SEO it is important to get the relevant social bookmarking, ping server, etc. accounts and plug-ins set up and installed.

To further drive SEO, a powerful additional methodology is to mirror your blog content across multiple other blogs on highly-ranked blog hosting sites like blogspot, wordpress.com, etc., or under additional aggregation blogs you may set up under your own domain names.  This process will be automated at the outset and run without human effort thereafter.

Blog Content Creation Policy
We will help your team get the blogging policy right, following best practices in line with the informational guidelines of your company.   There is a clear culture of blogging and respecting and adhering to its norms and expectations will make the difference between you being welcomed as a respected contributor and being mocked as a soulless corporate shill (or an embarrassment and danger to your company).

It is essential to have a clear policy for your company’s bloggers, particularly in terms of outlining and reserving their freedoms as writers.  With a clear understanding by the blogger and by the company of what freedoms are allowed, you avoid cramping, overly-careful, stuffy-sounding, self-censoring while also avoiding cringe-inducing embarrassments of inappropriate disclosure and language.

Blog Content Creation System
The best system of content creation is to have the key staff members whose reputations are to be built writing the blog content themselves — that leads to the most honest, transparent, and bi-directionally informative information exchange. However, sometimes those key staff members simply don’t have the time, inclination, or writing talent to create that content.  In that case a content creation system and methodology must be put in place:

• Hiring or assigning professional bloggers or staffers with good writing abilities to produce the content under their names or
• Establishing a ghost-writing system where topics are suggested (by the writer or the key staffer), concept outline given by key staffer, posting written by the professional writer, posting edited and approved by key staffer, posting proofed by editor (optional), and article posted.

If this route is taken, there are workflow blog softwares that can be put in place and set up to manage this process.

Appearing on Others’ Blogs
By generously contributing to the community via bloggers in your spaces, you can get broad coverage and enjoy the implicit (or explicit) endorsement of these influencers.  We would help you get these content contribution requests by executing a Blogger Outreach. This is done by:

• Giving of yourself in the form of interviews, etc.
• Interviews are excellent relationship-builders that give you direct, personal access to the bloggers and builds up a connection for the future.  Interviews can be given via:
  • Email
  • Chat
  • Phone
  • Podcast (voice)
  • Vlog (video — either onsite or via video VOIP)

This list is by order of “live-ness” of the interview with email being very asynchronous, allowing time to reflect and gather info and Vlog interviews being very live.

Guest blogging by the key staff
Guest blogging is very warmly welcomed since it gives bloggers good content that they don’t have to write themselves, and it makes them look good because they are being honored as a valued platform.

Being a guest blogger gives you coverage on another site, increasing the number of locations you are appearing while giving you total control over your message and while driving your SEO by adding link-backs. Additionally, you get the implicit (or explicit) endorsement of the blogger in front of his readership.

It is important to be writing interesting, engaging content as a guest blogger and avoid presenting something that sounds like a callow pitch.

If the key staff member is not interested or capable of doing the guest blogging, then the ghostwriting approach outlined above can be followed

Podcasting and Vlogging (video blogging)
Podcasting is very much like blogging, but in audio format.  While it is not as SEO-friendly as text-based blogging, it has a stronger “star-quality” effect, as the listeners develop a stronger human connection to the podcaster.    The lower SEO-friendliness can be counteracted by posting transcripts of the podcast along with the podcast itself.

It can be done very simply, but generally it is good to have quality raw audio, a polished intro and outro, and good tone balancing so that the podcast sounds somewhat professional and is auditorily a pleasure to listen to.

We can guide your staff in setting up the recording mechanisms, get your intro/outro composed, and have the raw audio balanced and cut into a finished podcast.

It is also good to have clear, interesting concepts to speak about and an effective style of delivery.  It’s easy to be boring or irritating.

While the ghostwriting approach outlined above can be followed, much more responsibility lies on the key staff member who is recording, since it is a very “live” experience — you cannot read a pre-written article and come across as a compelling Podcaster.

The staff of Abraham Harrison, LLC, can get the transcripts written and assist in the posting of the podcasts and the maintenance of the podcast blog website.

Vlogging follows the same rules as podcasting in regards to production and quality, but the pressure on the “star” is that much more intense.

Abraham Harrison’s staff can guide your staff in getting the recording and production infrastructure set up.

An advantage of vlogging is that it has the even higher “star” effect upon the key staff member doing the vlogging, and the videos can be posted on all the video-sharing sites (dozens) to get more coverage and dominate search results.

We at Abraham Harrison can handle the video asset distribution for you, or train your team in the method.

Contact Mark Harrison, CEO of Abraham Harrison, for more information

Before you jump into the world of online community, blogging and social media whole hog, please feel free to benefit from my experience in the space.  If you read throught the following 21 short articles — and also explore my additional Insights and Ideas — and you’ll avoid many of the misconceptions and pitfalls surrounding new media, social media, and online community engagement:

1. A Online Outreach and Online Engagement HOWTO
2. Always Bring Something to the Party
3. Blog Community Outreach
4. Blog Messaging and Counter-Messaging
5. Brand Ambassadorship Requires Authenticity
6. Corporate Blogging and the Corporate Blog
7. Domain Name Registration Strategy
8. Don’t Be Seduced by the Lure of Astroturfing
9. Markets are Conversation
10. People are Already Talking About You
11. Ping Servers and Pinging
12. Publicity and Corporate Blogs
13. Reciprocal Linking
14. Social Bookmarking Strategy
15. Talk Like the Locals
16. The Blogroll
17. The Internet is Vastly Hugely Mind-Boggingly Big
18. When in Rome Do As the Romans Do
19. Gift and Asset Distribution
20. Influence the Influencers
21. Influencer Identification

I have collected a number of thoughts I have had on social media, blogging, social networking, blogger outreach & engagement, blogger activation, astroturfing, and other fun stuff I call Insights — 38 in all — that I just stumbled upon and I thought it would be lovely to share:

1. Activating Bloggers
2. Advice on Starting and Growing an SNS
3. Always Bring Something to the Party
4. Blog Community Outreach
5. Blog Messaging and Counter-Messaging
6. Blogger Outreach
7. Blogger Relations
8. Brand Ambassadorship Requires Authenticity
9. Campaigns Must Evolve with the Internet
10. Corporate Blogging and the Corporate Blog
11. Domain Name Registration Strategy
12. Don’t Be Seduced by the Lure of Astroturfing
13. Gift and Asset Distribution
14. Influence the Influencers
15. Influencer Identification
16. Initial Online Audit
17. Markets are Conversation
18. Message Creation
19. Online Advocacy
20. Online Communities are Not Virtual
21. Online Community Outreach
22. Online Outreach and Online Engagement
23. Online Universe Creation
24. Ping Servers and Pinging
25. Publicity and Corporate Blogs
26. Reciprocal Linking
27. Search Engine Brand Protection
28. Social Bookmarking Strategy
29. Social Network Profiles are Not Fancy Personal Home Pages
30. Social Network Services Encourage Competition
31. Social Network Services Should be Facilitated not Controlled
32. Talk Like the Locals
33. The Blogroll
34. The College as Model for Social Networks
35. The Internet is Vastly Hugely Mind-Boggingly Big
36. Tracking Online Conversation
37. When in Rome Do As the Romans Do
38. Wikipedia and Wiki Promotional Strategy

CHALLENGE: This was a two week, high pressure campaign focused on getting International Medical Corps (IMC) into the final five of the American Express Members Project $2.5 million giveaway competition. 1,190 projects were nominated for participation in the competition, Amex cardholders could vote for their favorite project, and the top five projects receive a portion of the $2.5 million in grant money.

The challenge that Abraham Harrison faced was to take IMC, a relatively low-profile $100MM per year organization that gets all its money from government grants and had essentially no support base among the general public and activate a mass wave of support and votes for the organization – in two weeks.

International Medical Corps is a global, humanitarian, nonprofit dedicated to saving lives and relieving suffering through health care training, relief operations, and development programs.

STRATEGY: Abraham & Harrison has developed strong relationships with a large group of bloggers interested in humanitarian issues who in turn act as influencers in their communities of readers. The goal, as with all online influencer outreaches, was to earn these bloggers’ support and their willingness to act as repeaters and amplifiers of our client’s message, get their implicit or explicit endorsement, and motivate their readerships to action – in this case to vote for IMC in the Amex Members’ Project competition.

Abraham & Harrison was in constant consultation with the client, advising International Medical Corps on their message copy, their use of widgets, their posting of banner ads, and guiding their broader strategic decisions.

TACTICS: Abraham & Harrison reached out to close to 4000 bloggers across a spectrum of demographics. The Abraham & Harrison team reached out to these bloggers multiple times over the course of two weeks directing them to the Members Project website and the helpful, blogger-friendly Social Media News Release that made blogging on the topic an easy cut-and-paste action. http://internationalmedicalcorps.smnr.us/

Abraham & Harrison also turned to its strong presence on Facebook, Twitter, and several other social networks, building groups and messaging followers as well as the broader Abraham & Harrison community. To drive SEO and further traffic, every one of the over 190 blog posts was posted on Digg and several other social bookmarking platforms.

RESULTS: Within two weeks the team at Abraham & Harrison had achieved close to a 10% response rate to the outreach emails, leading to over 190 blog posts with more trickling in daily. Millions of impressions were made, and given the permanent nature of blog posts and the resultant presence on the search engines, impressions will continue to be made into the future.

International Medical Corps was able to fend off challenges from those organizations in 6th and 7th place, finally finishing in the top five, guaranteeing them a portion of the $2.5MM in grant money.

"Abraham & Harrison has been a tremendous asset to International Medical Corps during our American Express Members Project campaign. Their online strategy and outreach helped introduce International Medical Corps to many new audiences and raised our visibility during this time-sensitive campaign. International Medical Corps was written about in more than 170 blog posts.

"Abraham & Harrison brings a unique approach to online public relations. The worldwide web is a vast space, yet Abraham & Harrison has found a formula to reach out to target audiences, effectively raise awareness and get online readers and activists to take action.

"The entire Abraham & Harrison team has been fantastic. Each team member brings creativity and passion to the cause. Without a doubt, International Medical Corps would engage Abraham & Harrison for another campaign."

Rebecca Milner
Vice President, Institutional Advancement
International Medical Corps

My firm, Abraham Harrison, and I are helping the Fresh Air Fund place 200 inner-city kids from New York City into country homes for a free summer vacation this summer.  Please help me out — help me share the opportunity far and wide! The Fresh Air Fund has provided free summer vacations to New York City children from disadvantaged communities since 1877. This is your summer to help! The end of July is growing closer and we still have 200 children who need to be placed with host families for this August. If you want to jump on it immediately, please Email Angie, angie@freshair.org and she’ll speed you through the process!

Here’s the SMNR we developed for the campaign:

Remember your summer vacations? Doesn’t every kid deserve that kind of fun? We have over 200 children scheduled for Fresh Air trips this summer and need your help to host or find hosts! The Fresh Air Fund has provided free summer vacations to New York City children from disadvantaged communities since 1877. This is your summer to help! The end of July is growing closer and we still have 200 children who need to be placed with host families for this August Unless all prospective host families are screened and vetted by the end of July these 200 children may miss out on an invaluable experience Please host a child or help us get the word out that we need folks who can welcome a child from the city into their homes next month One last thing that is actually very important. We are looking for families who want to extend an invitation to a 9-12 year old. We really need more families who want older children and boys Please Email Angie, angie@freshair.org, immediately and she’ll speed you through the process! Or, you can call us at 1-800-367-0003 (212.897.8900) — ask for Angie If you want to help but don’t live in these areas – BLOG about this program, tell your friends, recommend someone, or DONATE There are trip dates set for August 2008 for over 200 children and we need host families to volunteer to host these inner-city children. The dates and locations are as follows: 8/11-8/21 New Jersey: Warren County, Bergen County, Union County, Somerset County, Morris County, Hunterdon County 8/11-8/22 Pennsylvania: Lancaster, Akron, Christiana, Denver, Donegal, East Earl, Elverson, Lititz, Manheim, New Holland, Quarryville New York: St. Massena, Ogdensburg, Potsdam 8/12-8/22 Harrisburg, Pa 8/15-8/22 Central Massachusetts: Acton, Hopkinton, Lexington, Marlboro, Wayland 8/15-8/25 New York Western Fingerlakes: Canandaigua, Canal Towns, Dansville Central New York: Fulton, Marcellus and Oswego Massachusetts: Cape Cod Pennsylvania: Doylestown, Upper Bucks, Lower Bucks, Chalfont 8/25-9/1 New York: Columbia County Red Hook/Rhinebeck (Dutchess County) Albany County Quicklinks: Help Now! | News Facts | Fresh Air Children | Fresh Air Fund Friendly Town Program | Friendly Town Host Families | Fresh Air Fund Camping Program | Career Awareness Program | About Fresh Air Fund | Donate | Contacts | Multimedia Elements | Social Media | Tags News Facts THE FRESH AIR FUND, an independent, not-for-profit agency, has provided free summer vacations to more than 1.7 million New York City children from low-income communities since 1877. Nearly 10,000 New York City children enjoy free Fresh Air Fund programs annually. In 2007, close to 5,000 children visited volunteer host families in suburbs and small town communities across 13 states from Virginia to Maine and Canada. 3,000 children also attended five Fresh Air camps on a 2,300-acre site in Fishkill, New York. The Fund’s year-round camping program serves an additional 2,000 young people each year.   Fresh Air Children Children are selected to participate in The Fresh Air Fund Friendly Town program based on financial need. Children are from low-income communities. Fresh Air youngsters are registered by more than 90 social service and community organizations in all five boroughs of New York City. Fresh Air Fund Friendly Town Program Fresh Air children, boys and girls from six to 18 years old, visit over 300 Fresh Air Friendly Towns in the summer. Fresh Air children on first-time visits to Friendly Town host families are six to 12 years old and stay for 7-14 days. Most families have such a great summer with their Fresh Air child that 65% invite the child back the following summer.   Friendly Town Host Families Fresh Air Fund volunteer host families open their homes to inner-city children for two weeks or more in the summertime. Each Friendly Town community is supported by an experienced local volunteer. There are no financial requirements for hosting a Fresh Air child. Most hosts simply want to share their homes with inner-city youngsters. Host families are not paid. The Fund has a program for placing children who have special physical or emotional needs.   Fresh Air Fund Camping Program 3,000 New York City youngsters, ages eight to 15, attend five Fresh Air camps on a 2,300-acre site in Fishkill, New York. Camp Hidden Valley is for boys and girls with and without special needs, eight to 12 years old; Camp Tommy is for 12- to 15-year-old boys; Camp Anita Bliss Coler is for girls, nine to 12-years old; Camp Hayden-Marks Memorial is for nine- to 12-year-old boys, and Camp Mariah is a coed camp for 12- to 14- year-old career campers. Additionally, 2,000 young people participate in year-round weekend camping experiences. Special features shared by all camps include a planetarium, model farm, wilderness trail and ropes course. Camp Tommy is named in honor of Board member/designer Tommy Hilfiger for his dedication and support of Fresh Air children.   Career Awareness Program The Fresh Air Fund’s innovative Career Awareness Program is designed to help New York City youngsters understand the relationship between school and work and how to make choices that will determine their futures. In New York City, 12- to 14-year-olds participate in job shadowings that offer close-up views of business and a career fair. The year-round program includes weekend camping trips and an intensive three-and-a-half week summer session at the Career Awareness Camp – Camp Mariah. The career camp is named in honor of Board member/singer Mariah Carey for her dedication, support and commitment to Fresh Air youngsters. Career awareness graduates continue to receive support through the PreOccupations Club and benefit from the guidance of volunteer mentors.   About Fresh Air Fund In 1877, the Reverend Willard Parsons, minister of a small rural parish in Sherman, Pennsylvania, asked members of his congregation to provide country vacations as volunteer host families for children from New York City tenements. This was the beginning of The Fresh Air Fund tradition. By 1884, Reverend Parsons was writing about The Fund for New York’s Herald Tribune, and the number of children served grew. In 2007, close to 10,000 New York City children experienced the joys of summertime in Friendly Towns and at five Fund camps in upstate New York. Donate Every year, The Fresh Air Fund gives thousands of inner-city children the priceless gift of fun – and opens the door to a lifetime of opportunities. Whether it’s a two-week trip to the country to visit a volunteer host family, or a fun-filled and educational stay at one of our camps, our programs make for unforgettable memories – and open a world of new friendships and fresh possibilities. We are a not-for-profit agency and depend on tax-deductible donations from people like you to keep our vital programs flourishing. Donate online now Join Our Monthly Giving Program For a few dollars a day, you can have a tremendous impact on the life of an inner-city child. Sign up to be a monthly donor today – easy, convenient, automated and life-changing. Sign Up Now Printable Donation Form If you’d like to fax or mail in your donation, please print out a form and follow the directions below. You can fax a completed form (with your credit card information) to (212) 681-0146 or mail one (with your check, money order or credit card information) to: The Fresh Air Fund 633 Third Avenue, 14th Floor New York, NY 10017 Make checks payable in US dollars to: The Fresh Air Fund. Open a Printable Form Donate by Phone To make a donation by telephone, call us at (800) 367-0003. Please ask to speak with the Development Department. Press Contacts Sara Wilson, Outreach Coordinator sara@freshair.org Jenny Morgenthau, Executive Director (212) 897-8898 Kate Brinkerhoff, Public Relations Director (212) 897-8890 Andrea Kotuk, Andrea & Associates (212) 353-9585 Multimedia Elements Download the Fresh Air Fund logo Social Mediadel.icio.us | Digg it | Google Bookmark | reddit | StumbleUpon | Twit This Tags Fresh Air Fund | Children | Charity | Children’s Charity | Kids | Outdoors | Summer Activities | Summer Camp | Sleep Away Camp | Fun | Inner City | child | Volunteer | Non-profit | Vacation | Campnet | Friendly | Camping

I quickly realized that StumbleUpon is the coolest and hottest social bookmarking service nobody has heard of.  I love it but I don’t nearly use it enough: either as a stumbler or as a marketer. I found this on Blog Marketing Journal and thought I would open it up to you:

In case you are not familiar with the concept, StumbleUpon allows you to pay for visitors to your pages, five cents per visitor or click. The question is, do you consider this to be a simple form of paid advertising, or paid social bookmarking.

I have done some experiments with paid Stumbling and what BMJ says is true:

If you set a limit of $20 per day, you will get 400 visitors. They may stay on your page or they may spend five seconds and disappear. Where the situations changes is when they thumbs up your page. That’s a stumble and can lead to more than just the 400 visitors.

So, in this case, content is key, and good content will result in conversions and interest.  If you just throw money at it without thinking your content or strategy through, you will be disappointed with the results, especially since there’s nobody on the planet more savvy than the gang from StumbleUpon — these are earl-adopters and are just the people you want to love you but these are the worse people to piss off. Just because you’re paying to have your content promoted doesn’t mean that people are prevented from digging the content down (thumbs-down) or writing scathing comments.

Either way, I encourage you to install the Firefox or Internet Explorer plugin and start playing with it — you need to register first, of course. I also encourage you to throw some money at the pay-to-play paid StumbleUpon advertising scheme — it is amazing fun and if you have any cool content at all, it is so much more rewarding that trying to game digg or even organically start StumbleLove — if you’re not really into Stumbling (I have friends who actually spend their evenings Stumbling in lieu of TV) then paying to get started is a very good idea and worth a test — you can check out the FAQ first:

Overview

• How does StumbleUpon work?
• Can I see a demo of StumbleUpon?
• What kind of content works well with StumbleUpon?
• Where will my content appear?
• How can I get Viral Marketing from StumbleUpon?
• Do I need to create an ad?
• What am I paying for? What do I get?
• How is this different from PPC, pops, banners…?
• Why doesn’t StumbleUpon do pops, banners…?
• How does StumbleUpon prevent click-fraud?
• I have a suggestion/question/feature-request, who should I contact?
• Is StumbleUpon right for my business?

Features

• How can I target a specific audience?
• What kind of traffic volume can I expect?
• How can I increase how much traffic I get?
• Can I set spending/traffic limits?
• Can I use tracking code?
• My Google Analytics / Urchin stats don’t match. Why the difference?
• What frequency caps does StumbleUpon use?
• Can I promote multiple URLs?
• Can I create multiple campaigns?
• How long does it for a new campaign to start?
• How can I tell if my campaigns are performing well?
• What kind of reporting is available?
• I want a Run of Network (RON) campaign – how do I do that?
• How do I target just a certain city, but not by topic?
• How can I target multiple topics/demographics?
• How do StumbleUpon members know that my site has been sponsored?
• Can I make any changes to my campaigns?
• How long does the review process take?

Content Guidelines

• Are there any content restrictions for the URL’s submitted?

Payment

• What forms of payment does StumbleUpon accept?
• How long before my funds are active and traffic is delivered?
• What is the process for requesting a refund?
• How long does it take for refunds to be issued?

Your Account

• I forgot my password, how do I get it back?
• One of my campaigns was not accepted, what can I do?
• Can I stop or pause one of my campaigns?
• How can I rename my campaigns to better organize them?
• What is Approval rating?

Contacting StumbleUpon

• Questions about StumbleUpon Advertising?

While very many media outlets support del.icio.us in their bookmarking and social media strategies, there has been very little innovation in the del.icio.us social bookmarking platform — this has been a major problem with properties that have been acquired by big firms such as AOL, Google, and Yahoo!, in the case of del.icio.us. Allen Stern wrote a very insightful post, Did Delicious Lose Its Chance To Be FriendFeed?, about how FriendFeed has started to take del.icio.us’ lunch based on innovation and creativity:

[...]Had Delicious (and Yahoo) moved faster on the release could they have become what’s hot with FriendFeed today? I get that FriendFeed allows you to share your delicious bookmarks. But what I am talking about here is something much bigger strategically. By “sitting” on the release, the team lost their chance to move the strategy forward.

[...]Had Yahoo wanted to actually take their Delicious investment and do something with it, how hard would it have been to add the same functionality? If we look back a year, Delicious had a much larger “buzz share” than they do today. When I look at the CN logs, we rarely see any traffic from Delicious and haven’t had a frontpage link in probably nine months. Yet in the last week, I’ve seen way more traffic from FriendFeed. Yahoo’s Delicious service has a “close to mainstream” userbase and sure missed a golden opportunity to move forward – a fail whale if you will.

[...]If you look at the topic I’ve discussed here, it’s basically what Fred Wilson discussed when he wrote about stagnation when companies acquire startups. Who will come up next and displace Upcoming and/or Flickr as the techies choice?

Oh, and be sure to join me on FriendFeed as well as del.icio.us!

I hope that the following article is a good first step towards deciding if blogging is the best investment of your time, energy, resources, and message.

I have been participating in online virtual communities since I bought my first 300 baud modem back in 1983 and logged into my first Honolulu BBS. In the last 22-years, I have been a member of many different virtual communities, including discussion forums, USENET newsgroups, Wikis, and of course blogs. There are some important things to consider before you decide to use blogging — or any sort of online communication — as a way to convey your company’s brand and message.

Effective PR Blogging

How to develop an effective public relations (PR) blog strategy for your company or organization.

For-profit companies and the modern incarnation of the traditional University have a lot in common. Universities have been using viral, buzz, and word-of-mouth marketing for years: their students, their professors, and especially their alumni networks. It is little wonder why MIT and Yale offer future Presidents lifetime free email addresses in the form of alum.mit.edu, and aya.yale.edu — because when smart people share valuable information, people want to know where that person went and where that person works.

It is very likely that your business can benefit in a similar fashion by setting the best and brightest in your company free to create goodwill for your firm and spread your name in the community. If properly utilized, these ambassadors can have a significant impact on the image and standing of your company, so they should be carefully chosen, loyal, invested team players. At present, the best tool for this job is the weblog, better known as “blogs”. In the article below, I will try to give an overview of the use and impact of blogs, and to provide a history and contextualization of blogs, so you can better decide if and how you would like to implement this powerful tool.

Years ago, I served as Managing Director of beehive North America, a software company that developed web applications using a Python-based programming platform called Zope. In order to see where interest lay, I started the Zope Python User Group (ZPUG) and a personal blog that featured my day-to-day while also being the only place where photos, information, and meeting minutes for the User Group could be found. I quickly realized that it is possible to shamelessly promote yourself, your wares, your company, and your services if you are perceived as giving way more than you get.

In my case, I used my personal blog to cover monthly ZPUG meetings, how my travels to Germany to visit my parent company went, and how cool it was to train Zope to the gang at Pfizer, Johns Hopkins, and the Nature Conservancy. I talked about working on new e-Books and developing new components for our Enterprise-level content management suite of applications that we were developing for major Berlin banks.

Since it wasn’t a corporate blog proper and served as my personal home page, I could easily discuss everything that was happening to me, including recipes, pet stories, travel experiences, and lots and lots of work. Since I spent over half my waking hours working, I spent a lot of time blogging about beehive NA, its parent company beehive GmbH, ZPUG, and Zope and Python in general. And since the software is Open Source and constantly evolving and maturing, my blog became a valuable resource to find more Zope answers, Zope help, Zope information, Zope training, and Zope developers. And that trainer and that developer would usually be beehive NA or beehive GmbH.

Like I said before, Universities have been doing this kind of viral and buzz marketing for centuries. And since Universities openly and readily share their scholarship, no matter how shameless the pomp of their titles, they and their hallowed Academies most certainly offer back much more than they are perceived as taking. And yet they are not paupers. Universities control endowments in the billions of dollars and command princely sums for the privilege of study. This is a shrewd business in which prestige, altruism, collaboration, brain trust, and purity of thought result in a self-promotional carte blanche that only finds its equal in organized religion. There is nothing even close in the commercial world.

Most of the early tech companies and early adopters of the Internet circa 1992 were former academics. The first thing these academics did when they moved from the Ivory Tower to a suite of offices was to get back into the USENET newsgroups they frequented during their research days. In truth the only notable difference in their discourse was in the signature file at the end of every posting. Instead of an .EDU address, the posters transitioned their emails to .COM. These were the pre-SPAM days when it was okay to have your plain text email address in a public posting. Everybody had their real email in their revealing signature at the bottom of every posting. This signature said a lot about you. It lent legitimacy to your words and allowed you to be the expert. If your media.mit.edu email address worked, then you were in fact who you said you were.

There isn’t a better form of word of mouth marketing than having the name of your company associated with brilliance. Universities have known this for years and it has become institutionalized in the axiom, publish or perish. Whether a professional journal, a conference, academic paper, the essay, or in postings on USENET, the reputation of an academic and the academy can hinge on the prestige associated with good PR. And in the academic environment, content is king.

USENET used to be exclusive and it wasn’t until well into the 90s when gateways opened up to AOL and other ISPs to USENET, followed closely by spammer, spiders, and bots. Forced into exile by bozos, baiters, flamers, and newbies, USENET became Balkanized. A brain drain into more exclusive communities ensued. One of the earliest homes for the alpha male techie was Slashdot, which launched in 1997 and is a prototype for the modern blog with Dave Winer’s Scripting News being one of the earliest. Both of these sites were highly technical with strong academic influences.

Until 1999, one might find some important vestige of USENET in a personal web site or in a Frequently Asked Question (FAQ) but these were publications and not open for debate and collaboration in the same culture of open sharing found in the Newsgroups. In the late 90s, web logging (blogging) became a viable option for savvy users and early adopters. Blogs allowed easy daily postings and associated threaded discussions and XML-based Really Simple Syndication (RSS).

Blogging articles – whether personal, technical, or professional – with the ability to accept reader comments and be able to track visitors has become a major force in the media in the last few years, arguably influencing the 2004 U.S. Presidential election. Not only were people interesting in learning what other people were thinking real time, but people were eager to talk back and get involved in dynamic debates over issues as they happened.

RSS has become very simple and widely adopted in recent years. The reading of online content via RSS client software allows online readers to dispense with their Favorites and Bookmarks and read online news, journalism, journaling, papers, search engines, and magazines in the same way we now read email.

Most consumers ignore corporate sites as sales pitch and propaganda. Not so if you allow your employees to speak for you. Talk not only about the cool new project and hot new services, but everything else. If you hire smart, if you trust your employees, if you walk the talk, then there is nothing to worry about. And people really enjoy listening to employees discuss their day-to-day. Consumers want to know your company’s eye color and they only way they’ll find out is by getting to your you through your employees.

It is similar to visiting campus before applying to college. You want to stop a couple students (or talk to a couple alumni) and ask them about their experience. People love gossip and people adore getting the inside scoop because everybody likes dirty laundry and everybody loves being let in on a secret. What this comes down to is that people demand to be entertained and nothing gives back more than feeling like an insider.

If I were to recommend blog-building to a .COM enterprise, it would have to be at this level: invite your brightest to blog just outside the umbrella of the company with your blessing. There are some important ground rules: the employee needs to feel comfortable and not micromanaged otherwise the blog will not be perceived as honest. People can tell when their being duped; additionally, it is essential that there is trust there on both sides; finally, it is important to find the employee who really wants to do this, otherwise the blog will fall to disrepair.

It takes such a leap of faith to convince the corporate lawyers to loosen their grip on blogging employees. And, as the number of bloggers who get canned by their employer for blogging, increases, people are going to become more covert about it. They go underground. They are blogging already anyway. Why not allow them to blog fully, blog freely, and share with the rest of the world the proud fact they spend half of all their waking hours working for you, your company, and fulfilling your vision?

©2004 Christopher James Abraham