When I realized that I could download the OPML file from the Power 150 site and then hack it around into a contact list of over 900 of the top advertising, marketing, PR, and SEO bloggers on the planet, I did so.

Ever since, I have been scheduling calls with all of the folks I have been admiring on a daily basis. Two days ago I spent an hour on the horn with Lee Hopkins, “one of Australia’s leading thinkers on communication strategy in an online environment,” who is, in fact, one of the World’s leading thinkers on communication strategy in an online environment.  We had a great chat — and amazing talk!

At the end, Lee asked me if he could blog the conversation and I jumped at the opportunity and late last night Lee published Is email marketing still relevant in a 2.0 world? which is not only the most complete description of what we at Abraham Harrison LLC do on a daily basis but it is said in a better, more comprehensive, way than I could even conceive of doing myself.  Here it is, in full.  Be sure to visit (and subscribe to) Better Communication Results, Lee Hopkin’s blog.

Is email marketing still relevant in a 2.0 world?

G’day – thanks for returning!

I just finished a fantastic conversation with Chris Abraham, the President and COO of AbrahamHarrison.

If you’ve been around the internet for a while, especially in the ‘marcoms’ (marketing communications) space, you would certainly have heard of Chris; if not of the man himself then certainly of one of his marketing and outreach programs.

Chris is one of those select few online marketers who’s text doesn’t read like a traditional online direct mail piece – you know, with LOTS OF CAPITALS and heaps of bold text and yellow highlighting and italics and

• bullet
• points
• a-
• plenty

and testimonials by the kazillion…

I could point you to a zillion of those sites – which is not to say that the style of marketing they use is not successful; it is, otherwise they wouldn’t keep doing it. But you know as soon as you see the huge, bold, bright red and often in CAPS headline what to expect for the rest of the (very) long toilet roll of a page.

Chris takes a much softer approach, always has done, and it seems to work for him and his style of copywriting.

Video, the radio star and plain ol’ bandwagon idjuts

With the advent of Web2.0/Social Media there were many ill-informed and just plain ‘bandwagon’ pundits who hailed the death of traditional communication tools such as email, web1.0 sites and – gasp – newspaper, magazine, radio and television.

Much as television didn’t kill radio as force it to rethink its place and find its niche, so too with Social Media. Every new technology platform or societal change brings with it a change in how all that came before it must view themselves and continue to offer relevancy.

Radio didn’t die, newspapers haven’t been killed off, I can still pick up plenty of magazines that appeal to all demographics and both genders from my local newsagent, and email hasn’t disappeared off the radar (if my bulging inbox every morning is anything to go by).

So it was fantastic to finally chat with someone who, like me, believes that email is STILL a fundamental part of the marketing toolkit.

In talking with Chris today, he was genuinely flattered that a fellow copywriter would find his material engaging; I thought it was brilliant reading and his deployment strategies for his clients brilliantly executed.

You see, Chris, like me, believes that email won’t go away, but WILL have to change in order to survive in the new communication landscape. Our shared view is that it will have to evolve in a couple of ways:

1. Shorter emails will be the best way of getting people’s attention
2. Long-form emails are best saved for newsletters; trying to ‘sell’ via email will become even harder to excel at.

If you’ve ever received one of Chris’ emails, you will be stunned by several things:

1. They are short – only 2-3 paragraphs
2. They link off to a SMNR (Social Media News Release) that gives a far more in-depth level of information (and all the material you might need to help you spread the word or get involved)
3. If you email Chris or anyone of his team back you WILL get a response, usually within 24 hours (Chris says they try to get back within the hour, but time zones can sometime defeat them)
4. The emails ‘read’ like they were written by a human being, not by a ‘PR’ flack or a ex-journalist hack; they aren’t full of ‘me, me, me’ stuff telling you how wonderful I (the company) am, but neither do they ‘strip-tease tantalise’ you so that when you do click on the link you end up feeling cheated
5. You get the very real feeling that there’s someone real at the end of the email.

Here’s an example (taken from my post about the Fresh Air Fund):

Hello again, Lee

On Sunday I asked if you would kindly help me spread the word about 200 inner-city children I have yet to place with host families in August. I apologize for following up so soon, but time is of the essence and you know how funny email can be. To make things simple, everything is collected into an online resource page http://freshair.smnr.us

This appeal comes straight from the top, so please do not hesitate to contact me directly.

Yours sincerely,

Sara

–
Sara Wilson
Fresh Air Fund
sara@freshair.org
www.freshair.org

Sara is a real person, not a ‘fake’ character. I sent her an email yesterday, wondering if her ears were burning, because Chris and I were talking about her:

G’day Sara,
Just finished the phone call with Chris — oh boy! Were your ears burning? They should have been!!!
Kindests,
Lee

From: Sara Wilson [mailto:swilson@chrisabraham.com]
Sent: Tuesday, 24 February 2009 2:02 AM
To: Lee@leehopkins.com
Subject: Re: Fellow Power 150 blogger

Hello Lee,
Just a quick note to re-confirm that Chris will be calling you at 10 am, your time, tomorrow (Tuesday).
No need to reply unless something has come up on your end, otherwise he will speak to you in about 7.5 hours!
Best,
Sara

In reply, Sara said,

Lee,
And I thought it was just hot where I was last night … 
It’s very kind of you to mention it, thanks.   Chris is a great guy to work for, and generous with compliments, but it’s always nice to know that someone appreciates you, isn’t it?
Cheers,
Sara

Controversy

Because Chris and his team start any campaign with an email-based blogger outreach, some of the ‘holier than thou’ social media purists occasionally give him ‘stick’, or snicker behind his back and call him a ‘spammer’. Not true – the team are very hot on ensuring only a good taste remains in the mouth of any blogger they contact, and of only offering bloggers something of actual value to the blogger.

Which is a behaviour totally unlike the hapless, clueless and insulting PR flacks who regularly show up on The Bad Pitch Blog and who attempt to fill my inbox with material about electronics, or sanitary napkins, or (ahem) extension kits, or pharmaceuticals shipped from Canada. Thank goodness I have SpamArrest to filter them out before they hit my inbox!

Chris and his team have painstakingly built up a list of nearly 35,000 bloggers across several different demographics and topic areas of interest. Visiting their blogs, they harvest their email address. They then politely email them once to offer them something of interest – if the blogger likes it, they very often blog about it; it they don’t then they don’t. What is fascinating is the response rate Chris gets for his clients.

Word of mouth and gossip-sharing amongst internet marketers has the average rate of sales of anything (be it a blog post or an ebook or a ‘course you cannot live without’) as around 0.01-0.05% from an initial mailing, with the follow-up mailings increasing that to, perhaps, 1.0-2.0%…

Chris and his team regularly get a takeup in the order of 5%, which is phenomenal. In addition, once you start developing an email relationship with anyone in their team (as I have with Sara Wilson) then all future mailings will receive much more attention than would otherwise be the case. A case in point is my own, later, post on the illegal cluster bombing being carried out in South Ossetia and The Survivor Corps run by activist and author of the very powerful book,  I Will Not Be Broken, Jerry White. It is only because Sara had taken the time to develop a relationship with me over previous months that I read and responded to the material from Jerry White. Without that relationship I would never have bothered with a topic outside of my normal areas of interest.

It is the classic ‘relationship marketing’ that Social Media Marketing pundits claim to aim for but rarely achieve.

Goodness, if I could have a dollar for every new ‘expert’ that’s popped up in the Social Media space I would retire a very rich trillionaire (and at the same time wondering how you could be a trillionaire and not be very rich – I guess if you were living in Zimbabwe you wouldn’t be…).

You wouldn’t believe the number of ‘leading social networking and social media marketing experts’ who have suddenly come out of the woodwork and set up communities in places like LinkedIn, Plaxo, Facebook, etc. Curiously, I’ve never heard of these folks before. Most of them don’t even have blogs, or if they do those blogs have only been around for less than a year. Curious, hey?

But Chris, on the other hand, has been around for a long time, has figured out what works and what doesn’t, and as evidence offers the following case studies:

• Energy Bill 2007 Case Study
• Financial Services Reputation Defense Case Study
• Firebrand TV Case Study
• Fresh Air Fund Case Study
• International Medical Corps Case Study
• Movie Producer Reputation Defense Case Study
• Snapple Antioxidant Water Case Study
• Survivor Corps Book Promotion Case Study

If you want to see the sort of posts that are associated with Chris’ kind of blogger PR pitch outreach, here are some examples:

• Thank You Operation Survivor Bloggers
• Thank You All Who Supported International Medical Corps!
• Thank You Again Survivor Corps Bloggers
• Thank You International Medical Corps Bloggers
• Thank You Fresh Air Fund Holiday Bloggers
• Thank You Fresh Air Fund Bloggers
• Thank You Fresh Air Fund Camp Counselor Bloggers!
• The Powerful SEO Benefits of Blogger PR Outreach
• Happy Thanksgiving from Abraham Harrison

Here are some examples of client SMNRs from Chris and his team that I especially like:

• http://anamigo.smnr.us
• http://freshair.smnr.us
• http://banclusterbombs.smnr.us
• http://freshairfundcounselors.smnr.us
• http://survivorcorps.smnr.us
• http://iwillnotbebroken.smnr.us
• http://internationalmedicalcorps.smnr.us

So what???

The whole point of this post is NOT to fawn at the feet of someone who clearly knows what he is doing.

The whole point IS to let you know that you don’t need to throw out your baby with the bathwater:

• Don’t jump on the Social Media bandwagon without educated advice
• Don’t take advice from a pimply 17 year old fresh out of high school
• Don’t take advice from a less-pimply 23 year old fresh out of university
• Don’t ditch all of your understanding of how ‘people’ and networks work
• Don’t take advice from someone who doesn’t even blog themselves, or Twitter, or Facebook… (see my post about Social Media Gurus)
• Don’t take advice from someone who has been blogging less than 24 months

Instead:

1. Download Todd Defren’s absolutely superb ‘Brink’ guide to Social Media and Richard Meyer’s great presentation, ‘Social Media : What you’re afraid to admit you didn’t know’ (he also has a great pharma and biotech-focused pdf presentation). Download and read Trevor Cook’s and my ‘Social Media Report’.
2. Talk to someone who actually knows what they are doing – in Australia that means folks like Stephen Collins, Laurel Papworth, Trevor Cook, Darren Rowse, Gavin Heaton and, humbly, yours truly. If WE can’t help you, we can certainly put you in touch with someone who can. Unlike the USA, where there seems to be a spirit of “You’ll prize my rolodex out of my frozen dead fingers!”, there is no fierce spirit of competition here in Australia – we have  ‘co-opertition’ wherein we all help each other out if the ‘fit’ seems better for the client.
3. Stick to reading the seasoned ‘pros’ of the online marketing and/or business communication space: you cannot go wrong if you start at folks like any of the above, or Shel Holtz, Neville Hobson, Chris Brogan, Darren Rowse, Mitch Joel, Joe Jaffe , Laura Fitton and Chris Abraham himself; see who they link to. Follow your nose from them – all the way along the path you will be reading ‘the good oil’ as we say here in Australia
4. Examine Chris’ examples above and see for yourself how simple but effective your online marketing can be if you do it with the right intention – of helping out the blogger, not flogging stuff for your client. Get the relationship right and you will flog stuff for your client anyway, trust me!

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Currently listening to ‘Next’ by The Necks from the album ‘Next’. Superb jazz funk from one of Australia’s great cult bands.

If you Google the name of our President and COO, “Chris Abraham“, you will see what it means to dominate the search engine results and own a position as an expert in a field.  We can do the same for your key staff.

Methods: Blogs — Yours & Others: Dominating the Online Space as an Expert & Generous Contributor. We will get your blog infrastructure and your content production policy established. This involves installation, set-up, and design of the blog software. To drive SEO it is important to get the relevant social bookmarking, ping server, etc. accounts and plug-ins set up and installed.

To further drive SEO, a powerful additional methodology is to mirror your blog content across multiple other blogs on highly-ranked blog hosting sites like blogspot, wordpress.com, etc., or under additional aggregation blogs you may set up under your own domain names.  This process will be automated at the outset and run without human effort thereafter.

Blog Content Creation Policy
We will help your team get the blogging policy right, following best practices in line with the informational guidelines of your company.   There is a clear culture of blogging and respecting and adhering to its norms and expectations will make the difference between you being welcomed as a respected contributor and being mocked as a soulless corporate shill (or an embarrassment and danger to your company).

It is essential to have a clear policy for your company’s bloggers, particularly in terms of outlining and reserving their freedoms as writers.  With a clear understanding by the blogger and by the company of what freedoms are allowed, you avoid cramping, overly-careful, stuffy-sounding, self-censoring while also avoiding cringe-inducing embarrassments of inappropriate disclosure and language.

Blog Content Creation System
The best system of content creation is to have the key staff members whose reputations are to be built writing the blog content themselves — that leads to the most honest, transparent, and bi-directionally informative information exchange. However, sometimes those key staff members simply don’t have the time, inclination, or writing talent to create that content.  In that case a content creation system and methodology must be put in place:

• Hiring or assigning professional bloggers or staffers with good writing abilities to produce the content under their names or
• Establishing a ghost-writing system where topics are suggested (by the writer or the key staffer), concept outline given by key staffer, posting written by the professional writer, posting edited and approved by key staffer, posting proofed by editor (optional), and article posted.

If this route is taken, there are workflow blog softwares that can be put in place and set up to manage this process.

Appearing on Others’ Blogs
By generously contributing to the community via bloggers in your spaces, you can get broad coverage and enjoy the implicit (or explicit) endorsement of these influencers.  We would help you get these content contribution requests by executing a Blogger Outreach. This is done by:

• Giving of yourself in the form of interviews, etc.
• Interviews are excellent relationship-builders that give you direct, personal access to the bloggers and builds up a connection for the future.  Interviews can be given via:
  • Email
  • Chat
  • Phone
  • Podcast (voice)
  • Vlog (video — either onsite or via video VOIP)

This list is by order of “live-ness” of the interview with email being very asynchronous, allowing time to reflect and gather info and Vlog interviews being very live.

Guest blogging by the key staff
Guest blogging is very warmly welcomed since it gives bloggers good content that they don’t have to write themselves, and it makes them look good because they are being honored as a valued platform.

Being a guest blogger gives you coverage on another site, increasing the number of locations you are appearing while giving you total control over your message and while driving your SEO by adding link-backs. Additionally, you get the implicit (or explicit) endorsement of the blogger in front of his readership.

It is important to be writing interesting, engaging content as a guest blogger and avoid presenting something that sounds like a callow pitch.

If the key staff member is not interested or capable of doing the guest blogging, then the ghostwriting approach outlined above can be followed

Podcasting and Vlogging (video blogging)
Podcasting is very much like blogging, but in audio format.  While it is not as SEO-friendly as text-based blogging, it has a stronger “star-quality” effect, as the listeners develop a stronger human connection to the podcaster.    The lower SEO-friendliness can be counteracted by posting transcripts of the podcast along with the podcast itself.

It can be done very simply, but generally it is good to have quality raw audio, a polished intro and outro, and good tone balancing so that the podcast sounds somewhat professional and is auditorily a pleasure to listen to.

We can guide your staff in setting up the recording mechanisms, get your intro/outro composed, and have the raw audio balanced and cut into a finished podcast.

It is also good to have clear, interesting concepts to speak about and an effective style of delivery.  It’s easy to be boring or irritating.

While the ghostwriting approach outlined above can be followed, much more responsibility lies on the key staff member who is recording, since it is a very “live” experience — you cannot read a pre-written article and come across as a compelling Podcaster.

The staff of Abraham Harrison, LLC, can get the transcripts written and assist in the posting of the podcasts and the maintenance of the podcast blog website.

Vlogging follows the same rules as podcasting in regards to production and quality, but the pressure on the “star” is that much more intense.

Abraham Harrison’s staff can guide your staff in getting the recording and production infrastructure set up.

An advantage of vlogging is that it has the even higher “star” effect upon the key staff member doing the vlogging, and the videos can be posted on all the video-sharing sites (dozens) to get more coverage and dominate search results.

We at Abraham Harrison can handle the video asset distribution for you, or train your team in the method.

Contact Mark Harrison, CEO of Abraham Harrison, for more information

There is a misconception among many old-media PR shops that online PR is pretty much like the old-school stuff, just in a different place.  This could not be further from the truth.  New media online PR is a completely different world, a totally different culture, and an entirely different approach.  It’s not easy, or anything for amateurs, but it is very effective when done correctly and with enough commitment.

Results by True Online Experts
We at Abraham Harrison are completely confident in our ability to produce results with clients who are willing to commit the resources and focus to online efforts — we know our way around this space like few others.  We also know that there is far more to being a surgeon than reading how an operation is done, far more to being an engineer than having the blueprints in your hands, far more to being a chef than being able to read a cookbook.

Securing you Trust, Endorsements, Top Search Results Ranking, and Ubiquitous Presence of Message
The staff of Abraham Harrison can get your brands out in front of the world, right in front of the eyes of exactly the people you want to reach.  We can make stars of your key staff members and position them as trusted experts before the world.

We can drive your search engine and general online visibility so that your brands are ubiquitous in the places where your potential clients live online and at the tops of search results — not only having your brands promoted on your own sites, but getting them endorsed and promoted on the sites and under the names of the influencers where your customers are waiting for you to meet them.

We’re happy to take you there.  Your future customers are waiting out there online for you.  We will help you find them, make sure they trust you, and establish you as the people they want to come to.  We’re looking forward to working with you!

Contact: Mark Harrison, CEO & Chris Abraham, President and COO, Abraham Harrison, LLC

Jeremy Pepper just wrote a blog post entitled Can I can get a big cup of STFU please? that you should read.  The long story short is that  social media is just one part of public relations and that everything really hinges on relationships and connections (Via Marketing Conversation and POP! PR Jots):

The fact is that social media is ONE part of public relations. A SMALL part, if you are a good PR person or firm. The other parts are traditional media (while it might be shrinking, it still reaches that middle part of the country), analyst relations, events, and more.

PR is about relationships. It’s about relationships so much that Lowe’s went to Abraham Harrison for it’s recent project because of its relationships with people at Lowe and because of their relationships with bloggers. See – it’s about relationships.

It’s also about writing, about talking, about conveying a story. But, without those relationships, there’s nothing there. And, unfortunately, with the industry’s reliance on technology – let’s email, let’s launch a blog, let’s get Twitter, let’s do this and that … well, you’re failing in PR.

PS: thanks for the shout out, Mr. Jeremy Pepper. Oh, and thank you Lowe for giving us a go.

I have been going through Google Docs and discovered an internal document I would like to share with you from back in the beginning of 2007. Taylor Donlan wrote it to explain to our new staff how best to reach out to and engage online on behalf of our clients and in general. I was inspired to share it based on this comment by Jonathan Crawford from the article What motivated you to learn about social media? Check it out and tell me what you think:

When we approach someone online, we need to approach in the same way we would in the real world. If our goal is to develop relationships, we cannot “go for the kill” instantly. Instead, we must engage in some small talk first. We must engage the blogger and his or her post first, well before any discussion of our client or their related services.

To use Chris’s metaphor, in a professional context, we want them to ask us for our business card. We want to get them so interested in whatever service or client we are touting that they are asking us for more information. This does not mean we air drop business cards everywhere or give one to every person on the street – those cards are thrown away. In the real world, it is much more effective to develop some kind of individual connection before exchanging business cards – they are much more likely to keep the cards, and remember you. In the future, they are more likely to be open to doing something for you.

For a more basic metaphor, imagine meeting someone in a bar. You don’t go right up to someone and jump into a conversation or ask them for favors. Instead you ease into conversation by engaging something that you notice about them or that stands out about your general surroundings. You need to build some rapport in terms that are common to both parties before you can get to any deeper level.

In the blog world, we are trying to do the same. When you make a comment on a post show that you have paid some attention to their post and add something meaningful – feel free to Google the subject matter and share some additional information or just share your general feelings on the subject matter. Then and only then is it acceptable to broach the subject of our client or their services.

Whenever possible, we pose our engagement campaigns in terms of offering “a gift” – usually a service or piece of information that will likely prove useful to the blogger and/or their readers at no cost. While this “free gift” approach reduces the appearance of any spam quality to our engagements, it is still necessary to ease into the gift offering. We are not in the business of spamming, and it will not be tolerated.

Another important point is that we believe in transparency. We are not interested in being deceitful. Admit proudly that you work for Abraham Harrison and whomever the client might be. Our engagement campaigns aim to offer a gift to bloggers, and there is no shame in our business.

My business partner and CEO, Mark Harrison, boiled our, Abraham Harrison’s, elevator speech down into bullet points.  Let me know what you think!

• Abraham Harrison, LLC is a Public Relations company dealing solely in online media
  • AHLLC has two practices: Promotional online PR, and Defensive online PR
    1. Promotional online PR is about getting the client’s message out
       1. Three methodologies:
          1. Top-down Online Influencer Outreach
             • Blogger and community gatekeeper outreach in order to get those influencers to be the mouthpieces for our clients.
               • We do the elite A-lister high-touch, personal relationship management
               • And B-Z lister “long-tail” outreach
          2. Social Networking Site (SNS) presence creation and management
             • Creation, development, and upkeep of profiles, groups, and friend relationships
          3. Bottom-up Online Conversation Engagement
             • Going to where the conversations are happening online (in forums, newsgroups, blog comments, etc.) and directly engaging the conversation that is happening online.
    2. Defensive online PR is essentially crisis management
       1. Two methodologies:
          1. Making bad stuff disappear: Online Reputation Clean-up/Search Results Cleansing
             • Establishing client’s hegemony over their search engine results and making the negative content a “needle in a haystack”
          2. Countering bad stuff too big to make disappear: Direct Misinformation Correction via Online Conversation Engagement
             • Finding negative conversation online and engaging it in order to bring the client’s message into the dialogue
             • Quiet and/or neutralize vitriol by bringing the detractors into positive relationship

Abraham & Harrison offers its clients comprehensive Online Conversation Marketing campaigns based on the core fundamentals of effective Marketing Communication techniques. We integrate Online Publicity, Online Grassroots & New Media Marketing, Business Intelligence and Search Engine Services to ensure that our clients’ message, the right message, is being portrayed in every corner of the digital space. Additionally, we offer our expertise in the areas of profiling, intelligence, forensics and crisis management. Although Abraham & Harrison offers its clients the ability to cherry pick the services that best suit their needs, we strongly suggest customized, tailored packages of services for most clients, as our experience has proven the power of an integrated, comprehensive approach.

Please see our website for further information: http://www.chrisabraham.com/

Abraham Harrison LLC Services

Online Publicity and Blogger Relations

Not unlike traditional public relations, the Abraham & Harrison Online Publicity and Blogger Relations strategy not only identifies the right people for you to be talking to, but also connects these people with your brand and your message. In targeting the true online opinion leaders, we are able to not only hone in on the demographic communities that matter most to your brand, but also promote your products and services in a favorable light. Online Public Relations is an ideal brand awareness and brand promotion solution for small to mid-sized businesses looking to increase their visibility online. In leveraging the constant flow of online chatter, the Abraham & Harrison team creates and fosters relationships based on like-mindedness, or the opinion leader’s likelihood to be receptive to your brand and messaging. It is the relationship building aspect of this program that makes Online Publicity an optimal solution for prospective clients that have the infrastructure to support and maintain relationships with interested parties.

Examples of typical Online Publicity campaigns include: Event Publicity, New Product Launches, Crisis Communication, Brand Re-Information Campaigns, Overall Brand Awareness/Promotional Efforts.

Online Grassroots and New Media Marketing

Also referred to as Online Advocacy or Online Guerilla Marketing, Online Grassroots and New Media Marketing is an integrated approach to identifying and reaching your targeted demographic from the bottom up. These programs are a quick and effect means of spreading news and information to a targeted network of online influencers within the blogosphere, message boards, video communities, social bookmarking sites, listservs, etc. This strategy involves the development of key creative and general messaging by the client and allowing our team of Online Grassroots experts to run with it, determining the best way to roll that up into what the demographic audience would be most receptive to. As opposed to the much targeted approach of Online Publicity, Online Grassroots Marketing allows us to capitalize on the “long tail,” or the complex nature of online chatter in which dialogue about our client’s brands isn’t always localized within its primary, secondary or tertiary demographic targets.

Examples of typical Online Grassroots Marketing campaigns include: Social Network Marketing, Asset Distribution, Social Media Marketing, Viral Marketing.

Business Intelligence

Collectively, the Abraham & Harrison Management Team has over 5 decades of global branding and marketing communication strategy experience. It is with these years of experience that we have learned that for some clients, their bottom line is most affected by having real-time, accurate business intelligence information about market landscape, trends in their overall brand perception and valuable online opinion about their competitors. The deliverable on these initiatives is a comprehensive, detailed report, evaluating and analyzing trends within the mediasphere; blogosphere; user generated content outlets, message boards and forums. The Online Business Intelligence service also gives the prospective client to determine which demographic communities about which they are most interested in gaining information. These reports can be delivered as a one-time State of the Union analysis or as an ongoing trend analysis, depending on the client’s needs.

Search Engine Services

Brand of the world, large and small, know that visibility of favorable content within key search engines can make or break your marketing and public relations initiatives. In addition to offering tailored marketing communication and business intelligence solutions to our clients, Abraham & Harrison is also a full-service Search Engine Marketing agency. Programs falling within this department include: Traditional Search Engine Optimization (Promotion), Defensive Search Engine Optimization (Protection), Domain Name Protection and Domain Name Services.

Online Reputation Clean-Up and Defense

Despite providing Internet users with a wealth of accurate information, some brands have faced the hard reality of the adverse affects that negative online chatter and mis-information can have. Fortunately, the majority of these trends can be reversed, if treated early and in the right way. By providing clients in need of Online Reputation Clean-Up and Defense services, the Abraham & Harrison team harnesses the power of an integrated approach to attach negative opinions and misinformation from all sides. In combining our Search Engine Services (including Domain Name and Defensive SEO), Online Public Relations, Business Intelligence and our Online Grassroots and New Media Marketing Programs, the Abraham & Harrison team is able to deliver quick results. In the past, we have proven effective in minimizing the visibility of unfavorable content online, countering misinformation with real information and creating valuable allies among online opinion leaders on behalf of our clients.

About the Founding Partners

Mark Harrison, Founding Partner and CEO

Mr. Harrison’s unique history of professional experience blends technology, education, business, and international affairs. Trained as a diplomat, Mr. Harrison has worked with UNHCR, the IMF, and the World Bank Group. He has served as a political functionary, technologist, and journalist in the US, Europe, Thailand, Israel, Tanzania, and Guatemala.

He has served as CTO and Technical Counsel to a companies ranging from Fortune 500′s to start-ups, and has guided projects across the globe. He served as a technology adviser to Primedia, the US media conglomerate, Channel One, the world’s largest in-school education and television news network, and largest minority-owned TV network in the US. He has built systems and infrastructures for the afore-mentioned organizations as well as a number of other major corporations including Booz, Allen & Hamilton, and Bell Atlantic/Verizon. Mr. Harrison currently acts as CTO and marketing adviser to Techcelerator, the Silicon Valley venture development firm headed by tomandandy.com’s Tom Hajdu. He is also an associate of Joseph Jaffe’s New York based new media marketing company, crayon LLC.

Over the past 15 years, Mr. Harrison has taught at the secondary, university, and post-graduate levels in the US, Canada, Germany &Tanzania, and has developed curricula in business, academic methodology, languages, and technology. Mr. Harrison has lived and worked in Africa, Europe, the Middle East, Asia, and Latin America and speaks English, German, French, Swahili, and Spanish.

Chris Abraham, President and Founding Partner

Chris Abraham is an Internet analyst, web strategy consultant, and adviser to the industries leading firms, specializing in web2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris is a leading expert on corporate and PR blogging with a focus on citizen journalism, new marketing, and search engine optimization (SEO).

In addition to his roles as consultant and analyst, Mr. Abraham currently acts as Chief Marketing Officer and technology adviser to Techcelerator, the Silicon Valley venture development firm headed by tomandandy.com’s, Tom Hajdu. He is also an associate of Joseph Jaffe’s New York based new media marketing company, crayon LLC.

Mr. Abraham is one of the internet’s social media pioneers, having entered the scene in the early 1980′s in the days of BBS’s via dial-up over 200 Baud acoustic modems. Throughout the 1990′s, he was a core member of the ground-breaking, Washington, DC-based Meta Network (TMN), and its parent company, Caucus Systems where in 1999 what is today known as “Web 2.0″ and “Enterprise 2.0″ was defined in colleague Tom Mandel’s whitepaper “How Companies Think – Creating Collaborative Intelligence Online” and executed on a daily basis for companies, universities, and organizations via the seminal social media platform, Caucus Software. For more than a decade, Mr. Abraham laid the groundwork for today’s modern social media as an online facilitator with Caucus Systems clients serving such clients as IBM and the US Government, and teaching with the University of Kalamazoo in the Education for the Arts project – the world’s first accredited online high school course in creative writing.

Before moving to his current position, Mr. Abraham was a Senior Account Supervisor and a member of the Interactive Team at Edelman in Washington, DC, doing online public affairs. Before joining Edelman, Chris was Technology Strategist for New Media Strategies, a pioneer and industry leader in online brand promotion and brand protection. At NMS, Chris directed the technology strategy for the firm, including the development, deployment, and launch of client and internal corporate blogs, marketing blogs, vertical industry blogs, PR blogs, promotional blogs, public affairs blogs, social networks, and podcasts.

Prior to joining NMS, Chris was a Washington-based technologist for over a decade. As Managing Director for Berlin-based beehive North America, Chris focused on developing web applications and offering training for corporate clients such as Pfizer. As GNU/Linux SA and online facilitator for Caucus Systems, Chris hosted virtual online events and communities of practice for clients such as IBM and eForum 2000.

Chris Abraham maintains the PR and marketing blogs, Because the Medium is the Message and Marketing Conversation. The blogs were originally designed as a laboratories in which to explore the media, the mediasphere, the blogosphere, marketing, PR, and buzz marketing but has expanded to become a media filter, including technology, blogging, pop culture, memetics, news, and analysis; meaning just about anything. Chris recently spoke about the main stream media and citizen journalism on the BBC World Service radio program World Have Your Say during the We Media conference in London.

Mr. Abraham is an active member and attendee of former US Ambassador Phil Lader’s Renaissance Weekend conference where together with other industry leaders, US Senators and Congressmen, former US Presidents, renowned artists and writers, and other cultural, political, and business leaders he has spoken on topics ranging from new media to technology futurism to virtual company management. He is an experienced sailor with thousands of blue water miles to his credit, an impassioned rower with his own single shell housed on the Potomac River, an avid bicyclist, a trained and qualified dive master, and an accomplished photographer with over 20 years of professional experience and thousands of images with the world’s top stock photo agencies.

Abraham & Harrison Vision Statement

In the rapidly changing world of marketing and public relations, the lines between traditional strategies and new media strategies continue to shift as the line separating the two is constantly moving. What was once viewed as impossible, is now quickly transforming into more and more of a science, with the Internet emerging as a unique and remarkable platform for consumer and business communication. Faster now, more than ever, people around the world are able to communicate with rapid fire quickness. Formerly “untappable,” obscure word-of-mouth is now a medium that many brands are leveraging to disseminate information; promote their products and services; as well as protect their namesakes. In this day and age, we don’t need to remind you of the Internet’s effects (be it favorable or dismal) on many popular brands. It is this phenomenon that has made Online Conversation Marketing an ideal solution for a variety of notable brands, ranging from Internet start-ups to public interest groups to major consumer brands.

Abraham & Harrison is comprised of a trained team of media, marketing and public relations experts working together to drive positive online presence on behalf of our clients. Operating in a “virtual office,” the Abraham & Harrison team is spread across four continents, representing more than 10 time zones and almost a dozen languages. This dispersion has given us a notable competitive edge, allowing us to quickly and effectively employ comprehensive Online Conversation Marketing Campaigns within more than 50 countries. Despite its benefits, the “virtual office” does not provide for the ideal environment for rapid response communication, in a traditional sense. Though Abraham & Harrison has proven its ability to provide crisis communication and react to changes in campaign strategy and messaging, we do not operate in a newsroom and are unable to collectively stop on a dime and refocus in the same way that traditional PR houses are able.

Online Conversation Marketing grew out of the increasing importance of relationships as it relates to effective branding via the Internet. Despite the wealth of information and opinions “out there,” Abraham & Harrison understands that an elite few lead sweeping trends in Online Conversation tone, volume and reach. These Online Opinion Leaders or Influencers continue to break news and share opinions that reach hundreds of thousands, if not millions of consumers everyday. Thus, the overarching strategy of Online Conversation Marketing is influencing the influencers – much like securing online endorsements on behalf of our clients. Unlike the formalized world of traditional marketing and PR, an effective Online Conversation Marketing Program takes much longer to develop, as Abraham & Harrison is in the business of securing positive relationships with often busy Opinion Leaders. We have been able to complete campaigns on behalf our clients in as little as 6 weeks, however, the turn around for the majority of brands is generally several weeks, if not months, longer. The “public” that we relate to is not the mainstream media, whose relationships can often be bought and sold; the “public” that we do relate to are the online influencers, who oftentimes, are no more than regular Internet users with a well crafted, interested blog or website that has drawn in its own audience. Although Abraham & Harrison already has a sundry of these influencers in pocket, we often have to develop new relationships on behalf of our clients, given their diverse demographic targets and needs.

Abraham & Harrison leverages email to conduct the majority of relationship building with online influencers, however, we are not a direct or email marketing agency. Often times, the opinion leaders that we contact on behalf of our clients are being reached “blindly,” meaning that they have not opted into any particular program. In order to effectively carry out these campaigns and still remain CAN-SPAM compliant, we pick and choose our targets carefully, ensuring that we provide them with relevant messaging and “gifts” or promotions or information that would be of interest to them. At the end of the day, much like traditional PR, a poorly thought out Online Outreach campaign (the facet of Online Conversation Marketing most like traditional PR in which we build relationships with popular bloggers and influencers on behalf of our clients) can result in little to no positive outcome for the client. It is for this reason that the ramp up time on these programs typically runs anywhere from one to three weeks, as we prepare lists of appropriate, likeminded targets that will likely respond well to our clients’ brands as well as development of appropriate, effective “messaging.”

All things to considered, it is also worth highlighting that unlike other Online Marketing and Advertising agencies, Abraham & Harrison does not thoughtlessly disseminate links and off-topic messaging throughout the user generated corners of the Internet. We value relationships and act as persuaders, storytellers and attractors on behalf of our brands. In working individually with online influencers and Internet users as both a macro (Online Outreach) and micro (Online Engagement, Grassroots Marketing) level, Abraham & Harrison builds relationships and drives favorable, organic conversation in a compliant fashion. The Abraham & Harrison methods reflect the natural progress of organic word-of-mouth – starting small and progressively growing to reach a larger and larger audience. In respecting the online community, the Abraham & Harrison team stands firmly against online solicitation (SPAM) of any kind. Both in Online Outreach and Online Engagement, we are fully transparent, or “open kimono.” We have found these methods to be the most effective when working with the “online public.”

As common conceptions of marketing relate to Online Conversation Marketing, Abraham & Harrison does operate neatly into the bucket of branding, as our methods are a combination of Search Engine Optimization, Grassroots Marketing and Online Public Relations. Clients in the past have likened us to online brand ambassadors. Such being said, we do not fit any pay-per-performance or CPM model. Our metrics are based on conversation and relationships rather than conversions and impressions, much akin to tradition grassroots and brand ambassador strategies.

To conclude, Abraham & Harrison is pleased to offer its unique Online Conversation Marketing services to an array of brands and organizations. Our past clients have found the mix of SEO, Online PR and Grassroots Marketing to be exceptionally effective in achieving their overall marketing objectives. Millions of people are talking online everyday – are you listening?

My Director of Client Service, Daniel Krueger, wrote an insightful blog post over at Abraham Harrison’s PR and marketing blog, Marketing Conversation, called Marketing in the New Millenium. The story is in growing response to the fine article from Norman Birnback over at PR Backtalk, including Spread The Word: Blogs Matter We Just Can’t Measure It!!, Blogger Outreach is PR and Not Marketing and On Survivor Corps’ Blogger Outreach. Check it out:

TV & print are soooo 1900’s ;). Welcome to the new millennium. We’ve been here for some time now, but I think all of the social media and new initiatives for marketing – like blogger outreach and online campaigns – are really just starting to flourish.

I am currently managing a project for Abraham & Harrison for a non-profit company called Survivor Corps. The purpose of this campaign has been to promote the transition of the Landmine Survivors Network into Survivor Corps and to promote the book, ”I Will Not Be Broken,” written by Survivor Corps co-founder Jerry White. The book is a fascinating story of Jerry’s own personal tragedy of losing his leg in a freak accident and then the rebuilding of his life. Jerry has interviewed thousands of victims and in this book shares what he and they have learned about living and thriving after a tragic event.

The main way we have handled this campaign has been through an online blogger outreach to demographics we thought would be receptive to the message that Jerry and Survivor Corps are trying to spread. Each blogging demographic we reached out to, was crafted a message for that particular group. Norman Birnback wrote a very insightful post about the method we used for this campaign and I think he hit the nail right on the head. While his article was focused on how to establish metrics in a blogging initiative, he saw that we didn’t cookie cut a mass email, but crafted our message to the particular group we were reaching out to. Two other very important parts of this campaign were the creation of multiple social networking groups and presences along with the creation of two social media news releases which basically give a “who, what, why” in a neat and tidy format.

Some companies and agencies, like Survivor Corps, are starting to look outside the box at alternative methods of reaching targeted audiences. As the blogging communities continue to grow, outreaches like this one are essential to make sure that the the group you are targeting is aware of your campaign.

Via Marketing Conversation

My Director of Operations, Saul Wainwright, wrote a very fine blog post, Spread The Word: Blogs Matter We Just Can’t Measure It!!, over on Marketing Conversation today in response to a blog post by Norman Birnbach of PR Back Talk titled How Do You Establish Metrics for a Blogging Initiative? Take A Page (Via Marketing Conversation):

Another day, and another blog post thanks to our efforts at Abraham & Harrison. Norman Birnbach over at PR Back Talk wrote this great post, How Do You Establish Metrics for a Blogging Initiative? Take A Page from the Campaign for Jerry White’s Book”, which talks about our successful blogger outreach efforts on behalf of our client Survivor Corps.

The goal of every outreach campaign is to get the “conversation” started and help keep it going. How do you do this? Norman shows some of the elements that we have used to promote both the Survivor Corps brand and the book, I Will Not Be Broken, written by the co-founder Jerry White.

First: craft messages that are specific to the demographics you are trying to talk to – no cookie cutting here!!

Second: make it easy for bloggers to blog. In other words create an SMNR – check out the two we created for the campaign here & here.

Third: be passionate about the conversation. This, in my opinion, is always the most critical element – get your team excited, get them talking, get them thinking. Excitement is infectious!!

Norman mentions an article that was recently written by Business Week called, Beyond Blogs: Thee years ago our cover story showcased the pheneomen. A lot has changed since then. I am not going to to into great detail about the article but what I will say is it highlights how things have changed. How powerful a blogger outreach campaign coupled with utlizing social networks like Facebook, Myspace, Twitter and Digg are in the world of PR.

The return-on-investment on a social media campaign is huge. Once you get the message out there it can keep propagating and spreading and you get to watch this happen. You get to see the blog posts go up, you get to count the visitors to your site, you get a sense of what people are thinking and feeling about your product. You never got this in traditional media – you sent out your message and then….well, that was the end of that.

What so many companies are still wanting though are metrics – how many people will “read” the posts, visit the blogs – how do you measure a conversation? How do you track where a story goes – where an email is sent, who read the post and then went home to tell their kids about the book? We can’t put numbers on this – it is “out of our control” just like the whole concept of social media – it is about loosing control and letting go. Ultimately it is a trust game. Trust your product, trust your social media team trust your demographic. Don’t get me wrong – we can give you certain measurements but in the end this is only a slice of the much bigger pie, and no one has truly figured out how to measure the much big network effect.

We are very stoked with the response that we have garnered so far for our clients. We know that we have done a good job getting the message out there and bringing it to people’s attention. I hope all of you get a chance to check out the book and ask any questions you have about all that we do over here (wherever that might be for a virtual company) at Abraham Harrison.

When clients come to us asking for conversion rates, metrics, CPM, penetration, eyeballs, and all of the rest of the numbers that are de rigeur in the world of advertising and marketing, we do our best to oblige. We really do. People want to speak numbers and they really want to be able to strictly quantify the spending of a budget with a nice solid number.

Truth is, as an insider, most of these numbers are sort of bullshit. Not because any firm is bullshitting, but because all the tools suck and because all the good tools are aimed squarely at easy-to-define web1.5 portal and ecommerce sites. Truth is, the influence of blogs and bloggers is generally not directly associated with how many folks visit but who.

Blogs are news sources. And, likes water sources, they’re generative dribbles that coalesce into mighty rivers, the portals and mainstream media. Bloggers and blogs are the source from which all downstream media trade is buoyed. New media bloggers, mainstream media columnists and pundits, and talk radio hosts have disproportionate influence on both the mediasphere in particular and on culture in general.

In my world, it isn’t a game of how many eyeballs, but whose. And since this is essentially a B2B campaign — PR exec to blogger and not PR exec to consumer — it is almost impossible to extract the kinds of metrics one expects from B2C campaigns. We’re not direct marketing, we’re doing pitches to folks who are in possession of their very own platform or organ: a blog or a forum. It is apples and oranges.

We use many of the same standards of success that traditional PR firms do: Are we getting coverage? Are we getting articles placed? Are we getting buzz? Is is the buzz good?

Are people picking up our news releases? Is the coverage directly connected to our outreach? Those sort of things. Also, is the tone of the coverage good, bad, neutral? Is the conversation infectious? Are we winning hearts and minds?

As part of our reporting we show volume, tone, penetration, influence, and trending; additionally, we offer analysis of the campaign as well as deeply consulting with the client in order to make sure our messaging is consistent with both who they are as well as steering towards who they want to be! See!

This isn’t marketing, this is PR stuff!

Norman Birnbach just posted the first part in a series of articles about a recent blogger PR outreach that my company, Abraham Harrison, did on behalf of Survivor Corps. It is a very generous article and everyone here is very pleased.

Our goal for the Survivor Corps campaign was to promote both the introduction of Survivor Corps, formerly Landmine Survivors Network, and Jerry White’s new book, I Will Not Be Broken. Jerry, the co-founder of LSN and Survivor Corps, has been the perfect client and we are so lucky that they have allowed us carte blanche. Of course, the products sell themselves.

Another part of our campaign that Mr. Birnbach didn’t mention is social media outreach. We have created over 40 profiles on behalf of Survivor Corps, including very popular Facebook Groups for both I Will Not Be Broken and Survivor Corps, MySpace profiles for Survivor Corps and I Will Not Be Broken, as well as videos on YouTube. Please check out Norman Birnbach’s article, How Do You Establish Metrics for a Blogging Initiative? Take a page from the campaign for Jerry White’s book:

[...] I got an email from Jerry White’s organization, the nonprofit Survivor Corps., asking whether I would review his book, “I Will Not Be Broken: Five Steps to Overcoming a Life Crisis.” It provides a terrific perspective that has a number of different elements to it — and that’s one of the first lessons I took away, after talking with Chris Abraham, who is handling the outreach to bloggers.

According to Chris, the book appeals to many segments, including cancer survivors, veterans and their families, Christians and leadership. They’ve developed outreach for each segment. While that makes sense, too often organizations do a one-size fits all approach, and miss out working with individual segments.

What they’ve also done is make it really easy for bloggers to write and post about the book with a download page that provides:

• Facts about the books’ publication schedule (including availability as an audiobook).
• A synopsis of the book.
• Sample chapter downloads.
• Reviews and testimonials.
• About Jerry White.
• An overview of The Five Steps.
• Various Excerpts.
• About Survivor Corps.
• Contacts.
• Multimedia Elements.
• Additional Resources.
  
• Social Media and Tags.

They even made it easy for people to join Survivor Corps’ mailing list.

I will continue to explore other elements about blogging relations, based on an interview with Chris Abraham over the next week.
I will continue to explore other elements about blogging relations, based on an interview with Chris Abraham over the next week. [...]

Andy Sernovitz‘s blog’s name says it all, and definitely reflects my response to reading this: Damn, I Wish I’d Thought of That!, especially in his post Instant Word of Mouth for Restaurants. From our experience doing blogger outreach and blogger gift-giving, this is on-the-money advice you should all consider:

Give every lunch customer 6 desserts to take back to the office.

Give them one desert and they will eat it.

Give them 6 and they will to announce to everyone that they just ate at your restaurant and you gave them snacks to share.

Lesson: One free sample is interesting. Lots of samples turn customers into evangelists.

Firstly, while we at Abraham Harrison do online publicity and blogger outreach exclusively, this advice rings true. First, let me define what we mean by “free samples” and “gifts” in our context.

Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.

For example, with Survivor Corps, not only did we make lots of full-chapters available for download and sharing, but we are making paper hardcover copies available to anyone and everyone who wants one — and the offer is transferable.

While the wide selection of chapters may be generous, offering only a partial book would easily be considered to be stingy and cheap if we were not willing and able to drop-ship complete copies of the book at a moment’s notice without ever demanding a quid pro quo.

Most of the bloggers might very readily blog about I Will Not Be Broken were I to only send a smattering of chapters; even so, the risk associated with not making copies freely available would be intense and is not worth it.

The cost of a hundred books sent to important niche online influencers who have promised to blog about Survivor Corps, whether they ever do is negligible compared to being pegged as cheap and ungrateful.

Even a blogger who has an advertising rate sheet and who would never consider doing a review without being sponsored or paid are often willing to blog on behalf of our clients — when we get the right balance between influencer-targeting, message-modeling, gift-giving, blogger activation, and following-up.

It works because this is relationship and conversation marketing. There are real people behind those blogs who are sick and tired of not being treated like people and if you can get the mixture right, magic happens.

When we do blogger public relations (often called blogger relations or BR), blogger messaging, or online outreach, it is essential to do everything possible to make sure that the blogger’s free spirit is appreciated and also realize that the blogger is under zero responsibility to blog about your client at all; and, for the same reason that bloggers are pursued by us PR and marketing professionals — their influence, platform, and voice — bloggers are fully capable of turning against you and your client.

Luckily, bloggers are people, marketers are people, even PR professionals are people; therefore, even if something goes wrong during an aggressive messaging and PR compaign, which they often do if you’re being aggressive and passionate, a human touch and human engagement usually does the trick to smooth feathers, clear the air, and make things nice.

Even when clearing the air isn’t possible, it is important to be brave and a little shameless: when you’re in this sort of business, 1% or more of all recipients will have a cow and there is nothing you can do about it, no matter how much attention, love, adoration, and mea culpas you’re willing or able to invest.

For the Survivor Corps campaign, we have been pretty aggressive. Even before we have delivered our first copy of I Will Not Be Broken to a single blogger, we have received almost 50 blog mentions and posts. Even if we had suffered a couple negative posts as a tithe for the 50 positive mentions, I believe it would still have been worth it.

If you need more proof you can read the mentions that bloggers have written so far about Jerry White’s book, I Will Not Be Broken, collected well before any actual books arrived via Fedex to the bloggers’ door, you will see that Blogger PR is well worth all of the time and trouble required to make it work right.

Let me know if you have any questions about what we do or how we do it. I would be very happy to tell you more if you contact me at Abraham Harrison.

What makes all of this very cool and very cute is that there are 5 body-types that you can try stuff out on and then have the models do a little fashion show for you, which is a double-threat: this sort of thing is practical for women who order online and want to see how these garments ride while also being irresistible catnip to every single geek online as well, the sort of men who will probably end up making an order at their very first opportunity.

I am not a client but I am happy to contribute to the company’s success. I live in Berlin now but I appreciate the cheekiness and sauciness of the Brits when it comes to their marketing and ad strategies — the US is so impossibly prudish when it comes to ad campaigns.

Three cheers for Knicker Picker!

I will let my words speak for themselves, as published in this month’s Atlantic magazine in Lori Gottlieb’s article, Marry Him: The case for settling for Mr. Good Enough (gulp):

“Then there’s my friend Chris, a single 35-year-old marketing consultant who for three years dated someone he calls “the perfect woman”—a kind and beautiful surgeon. She broke off the relationship several times because, she told him with regret, she didn’t think she wanted to spend her life with him. Each time, Chris would persuade her to reconsider, until finally she called it off for good, saying that she just couldn’t marry somebody she wasn’t in love with. Chris was devastated, but now that his ex-girlfriend has reached 35, he’s suddenly hopeful about their future.

“By the time she turns 37,” Chris said confidently, “she’ll come back. And I’ll bet she’ll marry me then. I know she wants to have kids.” I asked Chris why he would want to be with a woman who wasn’t in love with him. Wouldn’t he be settling, too, by marrying someone who would be using him to have a family? Chris didn’t see it that way at all. “She’ll be settling,” Chris said cheerfully. “But not me. I get to marry the woman of my dreams. That’s not settling. That’s the fantasy.”

Chris believes that women are far too picky: everyone knows, he says, that a single middle-aged man still has appealing prospects; a single middle-aged woman likely doesn’t. And he’s right. Single women are painfully aware of this. I hear far more women than men talk about getting married as a goal to be met by a certain deadline.”

Note: the interview was conducted over two years ago.

Let me first reveal that Abraham Harrison LLC, my employer and my company, is an online reputation management company — online reputation protection, promotion, defensive SEO, domain name strategy, and crisis management. That said, I could not be happier because online reputation management is apparently the new black, at least according to Techdirt, Forget Publicists, All The Cool Kids Have Online Reputation Managers…

It’s been well-documented that Google has become something of the mythical permanent record teachers warned you about as kids. There are plenty of stories about people losing jobs or discovering dubious information about dates using Google. A few years back, services popped up claiming that they could scrub your online record clean — though, how successful such services could be was certainly called into question. However, it appears that those services have morphed into a new, somewhat scary, category called online reputation management. While it’s to be expected that corporations might have people monitoring online reputations, it’s quite another thing to have individuals hire firms to do the same thing.

(Tip of the hat for the article to Scott Burns, via Marketing Conversation)

I have tried to explain defensive SEO to clients on pitches and here are a couple examples and analogies I have used in the past. I promise to come up with better analogies, but this is what I have at the moment!

Rockets on Israeli Settlements

Most of the time, defensive SEO is sort of like cleaning up a crime scene. There is a lot of manual labor involved in that cleaning. It requires pressurized water hoses, clorox, mops, panes of glass, lots of spackle, and some paint. The goal after a crime has been committed, is to return the scene to normalcy — as if nothing happened here.

Unfortunately, during a crisis situation, the crime is ongoing. I compare it to the daily rocket fire from Lebanon and the Gaza Strip falling randomly on Jewish settlements. Bombing of this sort is random and destructive and done not as a targeted attack but is known as “firing for effect,” which is to say as terrorism and a way of unsettling the settlers.

When it is the security and confidence of a community that is at stake and when there is no way to be sure that the attacks are ever over, returning these settlements in a state of destruction is unacceptable. There are Israeli task forces that have the single-minded job of responding to any and all rocket attacks immediately after the emergency responders leave. The trucks are mobile housing contractors. They have the ability to actively and quickly clean up any and all signs of a destructive attack within hours of the event.

All shrapnel pock marks are spackled, all burn marks are painted over, and all broken glass is replaced. While this may just be a futile act, it is essential for this kind of defensive strategy to continue and continue. Why? Well, this is a game of hearts and minds. This is a game of keeping up appearances to make sure that all the settlers feel safe in their every day life, day after day. This perceived safety is better than none at all. The reality of the day-to-day is enough; however, living in a home with broken windows and the pock marks of shrapnel is too close, especially for neighbors and new settlers.

Cleaning up these attacks daily and footing the bill and resources is the cost of doing business. It is a budgeted line-item, equally important to actually finding ways, both diplomatic and military, to stop the attacks some day.

If one were to wait for the attacks to be over, strategically, ignoring the tactical, then those same hearts and minds might very well decide that living in the settlements, living in Israel, or even moving to Israel is an unacceptable decision.

One must never underestimate perception of safety and its power over both settlers, government, citizens, visitors, tourists, and immigrants; same may be said with a company’s or person’s reputation: investors, employees, relationships, opportunities, and families may become insecure enough to abandon ship.

El Al Jumbo Jets Chaffing and Flaring the Skies

Unfortunately, one cannot hide El Al’s new Boeing 777, the world’s largest twinjet, when it takes off and lands. Not yet anyway. The 777 is a sitting target. One cannot do much about it. What can one do? Well, there are several things: you can have sensors that check to see if there are any service-to-air missiles either locked on or inbound — that’s a start. You can also make sure that your pilots have been trained in evasive maneuvers, which, unfortunately, are limited in jumbo jets. At the end of the day, however, you need to just make sure that the jet isn’t accessible to any SAMs.

El Al commercial aircraft are outfitted not with cloaks of invisibility but with “softkill” countermeasures. A countermeasure is a system (usually for a military application) designed to prevent sensor-based weapons from acquiring and/or destroying a target. Softkill measures generally interfere with the signature of the target to be protected. One or more of the following actions may be taken to provide softkill: reduction of the 777′s signature, augmentation of the 777′s signature, and the cloning or imitation of the 777′s signature. These techniques are used to generally prevent lock-on of a threat sensor to the commercial aircraft.

It is based on altering the signature of the target by either concealing the platform signature or enhancing the signature of the background, thus minimizing the contrast between the two. Some of these techniques include IR-decoy flares, serving to counter infrared-guided missiles (SAM), and radar decoys, in the form of chaff.

The Internet is very similar. Search engines are doubly so. It is impossible to stop flying. It is impossible to disappear the aircraft. And, it is impossible to delete, kill, or remove all threats in advance. Even if it is possible in the Internet to have an attack site brought down, it is simple enough to duplicate content, is simple for the attackers to create rally points, regroup, and then attack again. In fact, bringing a site down oftentimes results in redoubled enemy efforts.

Some of the only effective tools one can use to use “softkill countermeasures” — make sure there is enough chaff and there are enough enough flares in the search results so that when someone tries to attack your brand, their attack ends up getting lost on page 5+ of the returns while still allowing friendlies, “passengers,” and clients to easily and safely find their way to you.

How about them apples?

As word of mouth marketing has proven to travel further, faster and more effectively than traditional marketing, the development of a comprehensive online advocacy program is vital to promoting any idea, product or person. (via Marketing Conversation)

A Guide to Online Outreach and Online Engagement

As word of mouth marketing has proven to travel further, faster and more effectively than traditional marketing, the development of a comprehensive online advocacy program is vital to promoting any idea, product or person.

It is popularly understood that highly-influencing opinion leaders are capable of influencing between 100 and 1000 consumers; obviously, influencing the influencers is a more effective strategy in terms of time, money, and staffing.

One must break the Internet down into communities and conversations, breaking them down further into influencers and opinion leaders, and then delivering a marketing message in such a way that is relevant and appealing enough to not only be received by these taste-makers but to be impressive enough for them to tell all their friends about what you have to offer as well.

Online advocacy requires a series of key steps, which are derived from two basic strategies: top-down and bottom-up.

Despite the simplicity of the terminology, the strategy itself isn’t this simple, it largely reflects two very separate approaches to targeting and reaching a given audience. In essence, these terms relate naturally to the picture that they paint – top-down buzz marketing being the strategy in which taste-makers or community leaders are defined, targeted and appropriately messaged to (online outreach); bottom-up buzz marketing, on the other hand, targets the everyday consumer via online engagement.

While Online Outreach (OO) is a structured approach to marketing to a given demographic, Online Engagement (OE) is much more organic and relies upon the natural echo chamber of the Internet – or the ability for messages to virally spread from community to community naturally. Additionally, online outreach requires the development of a topical and category-based Affinity Site Index (ASI) which be defined as a collection of Birds of a Feather (BoF) blogs, forums, and websites.

Affinity Site Index Development

Marketing to the entire Internet is impossible as it is a constantly growing and changing entity – one cannot broadcast to the Internet given its scope of millions of sites creating billions of pages.

For this reason, it is important not only to define an audience that can reasonably be reached, but also to be mindful of the constant evolution of the Internet.

Do not limit your concept of the Internet to the “blogosphere;” Instead, adopt a more Web 2.0 approach to marketing by allowing the community to include message boards, Wikis, social networks, social bookmarking sites, email lists, podcasts, vlogs, forums, IRC, SMS, IM, MMORPGs, Webcasts, Skypecasts, groups, online video games, 3-D virtual worlds (such as Second Life).

To kick off any Online Advocacy Program, our team spends considerable amounts of time researching and developing your BoF Affinity Site Index. This research is devoted not only to finding out where your current audience lives online, but also to finding like-minded communities that may be interested in your message. This includes thorough investigation within blogosphere; collecting hundreds to thousands of message boards, usenets and forums; scouring social bookmarking, social media and photo and video sharing communities.

Online Outreach

Following campaign and client research and Affinity Group Index development, online outreach officially begins by collecting contact information for community taste-makers.

Deciphering individuals from taste-makers is a key task within this processes. The Affinity Group Index is also vetted for appropriateness and for communities that tend to be receptive to the marketing message as well.

It is also important to note that while online engagement is very heavily focused towards reaching out to consumers within message boards, forums, usenets and other communities where the nature of online dialogue is participatory, online outreach is geared toward reaching out blogs, sites and online media outlets in which the tone is online dialogue takes a more editorial tone.

The primarily goal of any Online Advocacy Program – to build relationships between the you and the community leaders and taste-makers that will help shape perceptions of your brand.

The secondary goal is to have the blogger blog about you, your mission, your vision, and you, organically on their own; saying whatever it is they want to say. Ideally, if everything is done above board and transparently, and the prospects are tried and true, then any and all coverage will be either very positive or at the very worst, neutral in tone.

The tertiary goal is to seed Google and other search engines – the real Internet – with a permanent message – your message. Talks, podcasts, time on Second Life, interviews, and meetings are ephemeral and don’t endure online longer than a moment; as a result, it is essential to be aware of the enduring nature of text online.

Getting blogged about online is one of the best ways to enter into immortality; that said, whenever anyone else, who isn’t you, adds to the online conversation about you, you lose control of the message — of your message. You will have to be okay with releasing your message, your product, your services, and your insight into the wilderness. Think about it — if you, your product, or your services suck, then the blogosphere will quickly reflect that.

Online Engagement

Contrary to online outreach in which specific individuals are targeted and messaged to, online engagement involves finding and joining relevant participatory conversations that are already occurring within online message boards, forums, USENET and blogs.

In some cases, in which relevant conversation is not already occurring, online dialogue is initiated within communities that would be most receptive to your specific message.

Please note that relevant conversation implies online dialogue either speaking specifically to your brand or online dialogue centered on similar themes, implying the like-minded nature of conversation participants, thereby allowing messages specific to your brand to be seeded in a natural, seemingly organic fashion.

A powerful technique for building community on blogs is to find a compelling item about your industry, products, and services, then search for blogs that are already talking about it on Technorati and similar search engines.

It is much easier to message on blogs that are already having friendly conversation, evident in the tone of the comments section under each blog post.

Online engagement needs to flow and appear as responsive and organic as natural conversation. When preparing to infiltrate any piece of online dialogue, talking points are more preferable than preparing a script as the flexibility of these talking points allow for seemless entry into these discussions.

Engaging in online conversation as a member of an online community requires your language, delivery, humor, and tone to mirror that of the community. When in Rome, do as the Romans do.

Although it is likely that a number of these communities may already be included in the ASI (or within the demographics outlined in the ASI), the reality is that an even greater number may not pertain to these demographics. In targeting online conversation that is already happening, you are able not only to effectively reach your primary demographic, but also secondary and tertiary demographics which may also be interested in your brand and your message. Additionally, in seeking out online conversation that is already happening, we are able to better find and counter any negative dialogue that maybe occurring.

After posting a marketing message in any community, be it a blog, message board, usenet, listserv, etc. that conversation is constantly monitored for new activity. Online engagement at this point requires responding to any questions, concerns or criticism of your brand resulting from messaging. It is important to note that a vast majority of online consumers actively participating in these communities are often times as curious as they are skeptical – at times it is required to further inform these users about your brand before they are essentially “sold” on the idea.

In continuing to following up with messaging threads, we are able not only to maintain online engagement, but also provide you with real-time information about your brand and how it is perceived online.

Extensive use of ASI to discover new communities and new consumers that will likely be receptive to your message.

To spread the word online organically, tell them about your company, your culture, your history, your story, your products, and the services you offer – and do it openly and honestly and place your own name, your own email, and either the URL of your web site or the URL of the blog itself.

In a word where online consumers are very savvy to and and very sensitive of spam, it is as important to maintain the appropriate tone as it is to be fully transparent.

“Okay, you have a blog and consider yourself a blogger. The next step is how to build your prestige, your readership, and your reputation. This class will demystify the process of taking your personal blog and developing it into a popular resource. Being brilliant, funny, insightful, and inspired is just the beginning; learn how to help your hungry audience find you. 1 session,” Advanced Blogging Workshop

Advanced Blogging

Writer’s Center Workshop Bethesda, May 1^st, 2007

Description

Okay, you have a blog and consider yourself a blogger. The next step is how to build your prestige, your readership, and your reputation. This class will demystify the process of taking your personal blog and developing it into a popular resource. Being brilliant, funny, insightful, and inspired is just the beginning; learn how to help your hungry audience find you.

Instructor

· Chris Abraham, Founding Partner, Abraham Harrison LLC

o www.abrahaharrison.com

o cabraham@chrisabraham.com

o +1 202-657-403

· Blogging since 1999 www.chrisabraham.com

Short Review of Blogs and Blogging

· Ease of publishing.

· Discoverability (Pings weblogs.com or technorati or another ping server)

· Conversationality (Trackbacks or as-they-happen referer logs, or now being part of Technorati and other blog search engines)

· Linkability (All posts should have permalinks)

· Syndicatability (All content should be available in RSS feeds)

· Commentability (All posts should welcome comments)

· Okay to be subjective and opinionated (encouraged!)

· Blogs can influence culture and mainstream media

· CGM, citizen journalism, citizen marketing, new PR

Blogging Best Practices

· Short, pithy, entries

· Constantly updated

· Only one long work a week

· Shameless, assertive, opinionated, unapologetic

· Shows respect, dignity, reciprocity

· Give more than you take

· Join the conversation and community

· Assumes good intent

Reputation as a blogger

· Techniques for building prestige and influence

o Reciprocal links and linking

o Blogroll and blogrolling

o Citations

o Comments

o Pinging ping-servers

o Press releases

o Email requests

o IM and email relationships

o Drinks, dinner, lunch, or coffee

Introduction to Viral Marketing

· Word-of-mouth, buzz, viral, and grassroots

· Authentic, transparent, conversational, honest

· Ask for what you need, give what others need

· Tell people who you are and why you are there

· “Astroturfing” is not worth the short term benefit

· The blogosphere is conversational

· Message, client message, messaging

· Network of weak blogs generally win over a powerful media

Introduction to Search Engine Optimization

· Google loves blogs (because Google loves text because it can “see” text)

· Google favors sites that are constantly updated (one a week at minimum)

· Make sure your blog pings: www.pingomatic.com/

· Make sure Google knows you: www.google.com/addurl

· Social bookmarking on Newsvine, Netscape, Digg, and Reddit

· Categories, tags, and tagging: del.icio.us, furl.net, spurl.net, reddit.com

· Be careful how you use pronouns (he, she, and it says nothing)

· Learn about Google Sitemap: www.google.com/webmasters/sitemaps

· We aware of how you use keywords in your blog (density and diversity)

· Optimize your blog like a website (meta tags, alt tags, keywords)

Introduction to Online Brand Promotion

· Blogger advocacy and outreach – top-down,

· Develop a list of blogs appropriate to your campaign

· Mommy blogs, A-Lists blogs, marketing blogs, sports blogs

· Keep a spreadsheet of all the blogs you might want to contact

· Dig into each blog looking for their contact info (not easy at all)

· Develop general message (called a message model)

· Send an bespoke email of introduction and message

· Always give more than you take: gift is key

· Keep record of all blogs and bloggers who respond well

· Delete (remove) bloggers who request it

· Make explicit opt-in request from friendly bloggers

· Don’t assume they want your message

· Reputation is based on trust and fairness – never trifle or lie

• Blog messaging and engagement – bottom-up, grassroots, organic
  • Go to a blog search engine (Technorati, Ask.com, Blogsearch, etc)
  • Type in a topical keyword, phrase, or topic
  • Visit the blogs that are talking about your market, topic, or interest
  • Where appropriate, leave a short note
  • Come back tomorrow (or as often as you can) and do the same thing
  • Make sure to message only where people might be interested
  • Inform, don’t spam

Introduction to Online Brand Protection

• User Google Alerts and other keyword email alerts to track online conversation
  • Other tools exist, such as TruCast, TruView, Buzzlogic, and other tools
• Reputation management should start long before any crisis needs management
• Search Engine Optimization (SEO) is always an essential consideration online
• The last word counts most (especially on blog search engines like Technorati)
• Recent posts get indexed (the current conversation counts the most)
• Everything lasts forever on Google (make sure your side of the story is on record)
• Request – never demand – bloggers and blogs remove defamatory content

Important reading

· Naked Conversations by by Shel Israel & Robert Scoble www.redcouch.typepad.com

· Handbook for Bloggers and Cyber-Dissidents www.rsf.org/rubrique.php3?id_rubrique=542

· Applied Blogging Workshop www.appliedblogging.org

· Abraham Harrison LLC Marketing Conversation www.chrisabraham.com/our-insights

One of my students, Michele Capots, from last week’s class, Blogging Basics, did a review of her experience of the class that I was very interested in reading.

I just wanted to remind everyone that the Blogging Basics Workshop is super basic, such as “what is a blog” and “how to I join Blogger?”

Anyone nearly as rock star as Michele Capots really needs to attend the Advanced Blogging Workshop or have your company hire me to come over and talk turkey, strategy, integration, promotion, marketing, outreach, SEO, optimization, social outreach, etc.

Otherwise, it is a simple introduction to blogging 101 for folks who still use quill pens and parchment. That said, I did post an amazingly defensive comment about which I am very ashamed.

So ashamed am I that I have included it below for your amusement! (Because I am shameless as well, of course!)

Blogging for Basics April 27th, 2007 by Michele Capots blogs

“Earlier this week I sat though Blogging for Basics, a course at the Writer’s Center in Bethesda. Being a writer, I’ve taken many courses at the Writer’s Center over the years and was thrilled that they offered one on blogging. But what I learned is I’m not a beginner.

I’m not an expert by any means, but I knew Technorati. I knew some of the buzz words. The lingo. The class touted that I would learn how to leverage my own personal passion, my own personal artistic voice and my unique perception of the world into this online organ.

But I didn’t. I learned how to construct a blog. Literally, through WordPress. Step by step. I learned a blog should be short. And to write a lot. I could have found that out online. I didn’t learn about the words. The power of the medium. As a PR blogger, I didn’t learn what I should or shouldn’t say and the women who were there to launch a blog for their company didn’t learn how to do that either.

Apparently, I could have gone on instructor Chris Abraham’s blog and saved myself $65. All of the necessary tools are on there. And then some. There’s Bloggers Can Ignore Basic Journalism Ethics and Blogging Needs a Code of Honor, Not a Code of Conduct. This would have been helpful when I first started blogging. The class wasn’t.

He could have said, ‘so I want to be a blogger,’ ‘here’s how to do it, what to write, rules of writing,’ and finally ‘how to be successful at it.’ Personally, that would have been helpful to me and probably to the stay-at-home mom who wants to blog about her sick child and the traveling woman who wants to blog about her exquisite journey. Instead, he was all over the map.

There’s an intermediate class next month, but I think I’ll sit that one out. I’ve decided the only way to blog is to get out there and do it. Going to other blogs, seeing what they’re doing right will teach me more than a brick and mortar class. Although I will say, during the class, I couldn’t keep my eyes off Naked Conversations by Shel Israel and Robert Scobel on corporate blogging. From the looks of it, I just might read that.”

My amazingly defensive response, worth of shame and lots of weeping:

“I agree with everything you say. And you’re far from being a beginner. And I would rather eat broken glass and dance to ABBA than teach a beginning class that literally slows down to “how do I set up a Blogger blog” but you have to admit that the Writer’s Center is not the bastion of the bleeding edge. So, here’s some advice: in a world of education and training, Blogging Basics does literally mean “blogging basics.” Yeah, it maps directly. And, unlike, a class called Writing Basics, I also have to talk about “what a blog is” and “what makes a blog” and “what are some blog tools” and “how do I sign up for a blog” and “can you walk us through joining Blogger and joining WordPress?”

That said, I also want you to check out some other free resources:

Ideas of Chris Abraham & Abraham Harrison LLC

That is basically wherein I give the entire shop away!

Cheers for the review!

If you have ever made a blog, know what a blog is, etc, I would recommend you attend only the Advanced Blogging class.

Also, although this is a gorgeous blog, I would recommend going to http://www.livingstonbuzz.com/blog/wp-admin/options-permalink.php and consider changing your permalinks from “web URLs” to the “custom URL structure” which could change this article from http://www.livingstonbuzz.com/blog/?p=252 to http://www.livingstonbuzz.com/blog/2007/04/27/blogging-for-basics/ which might be longer but is a) easier to understand, URL-wise, as to its topic and it is also b) Google-nip. Also, you have lost an amazing opportunity to offer Meta tags (description, keywords, etc) and a number of other missing pieces.

Anyway, sorry to be showing off here but there is a lot more to blogging than learning how to blog and I would highly encourage you to consider attending the Advanced Blogging class.”

Blogging Basics One-Day Workshop: “Writing for online consumption is much different from writing for the page. Learn how to write for the Internet and the blogosphere in this one-day class focused on the unique and powerful way the blogosphere communicates and how you can best leverage your own personal passion, your own personal artistic voice, and your unique perception of the world into an online organ that could change the world,” via The Writer’s Center

Blogging Basics Course at Bethesda
4/24/2007 Writer’s Center Workshop

Description

Writing for online consumption is much different from writing for the page. Learn how to write for the Internet and the blogosphere in this one-day class focused on the unique and powerful way the blogosphere communicated and how you can best leverage your own personal passion, your own personal artistic voice, and your unique perception of the world into an online organ that very well could change the world!

Instructor

Chris Abraham, Founding Partner, Abraham Harrison LLC
Blogging since 1999 www.chrisabraham.com
cabraham@chrisabraham.com +1 202-657-4063

Blogging defined
A blog (short for web log) is a user-generated website where entries are made in journal style and displayed in a reverse chronological order. A typical blog combines text, images, and links to other blogs, web pages, and other media related to its topic. Most blogs are primarily textual and are part of a wider network of social media

What is a blog?

· An online journal (as in “periodical”)

· A web application (as in “program”)

· Easy to use (as easy as webmail)

· Communicative

o Syndicated (RSS, ATOM)

o Link aware (Trackback)

o Comments

o The “search engine advantage”

· Okay to be subjective and opinionated

· Blogs can influence culture and mainstream media

What isn’t a blog?

· A blog is not “just a website”

· A blog doesn’t require editing or oversight

· A blog does not offer privacy

o True anonymity is a myth

· A blog is not a great American novel

o Be brief and to-the-point

o Keep each post to a single topic

Why is a blog different than a website?

1. Ease of publishing

2. Discoverability (Pings weblogs.com or technorati or another ping server)

3. Conversationality (Trackbacks or as-they-happen referer logs, or now being part of Technorati and other blog search engines)

4. Linkability (All posts should have permalinks)

5. Syndicatability (All content should be available in RSS feeds)

6. Commentability (All posts should welcome comments)

Types of blogging

· Web logs – provide commentary or news on a particular subject, such as food, politics, or local news; some function as more personal online diaries

· Collaborative blogs – A collaborative blog is a type of weblog which publishes posts written by multiple users. The majority of high profile collaborative blogs are based around a single uniting theme

· Corporate blogs – A corporate blog is a weblog published and used by an organization to reach its organizational goals. Although there are many different types of corporate blogs, most can be categorized as either external or internal.

· Political blogs – A political blog is a common type of blog that comments on politics. In liberal democracies the right to criticize the government without interference is considered an important element of free speech

· Flogs – a marketing tool designed by a professional advertisement company to promote a product in a fashion one might find on a fan site or in regular blog entries

· Splogs – artificially created weblog sites which the author uses to promote affiliated websites or to increase the search engine rankings of associated sites

Popular blogging fields

· Political – Daily Kos, Red State, Instapundit, Wonkette, Michelle Malkin

· Gossip – Perez Hilton, Gawker, Wonkette, Defamer, Stereogum, Valleywag, TMZ

· Advocacy – Boing Boing, Lifehacker, Treehugger,

· Fashion – The Superficial, Go Fug Yourself, Manolo Blog

· Tech – Techcrunch, Ars Technica, Scobleizer, Joel on Software, Engadget, Gizmodo

Variations on the blog

· Photoblog – a form of photo sharing and publishing in the format of a blog, but differentiated by the predominant use of and focus on photographs rather than text

· Video blog (vlog or video podcast) – a blog that includes video. Regular entries are typically presented in reverse chronological order and often combine embedded video or a video link with supporting text, images, and other metadata

· Audio blogs (Podcasts) – a digital media file, or a series of such files, that is distributed over the Internet using syndication feeds, for playback on portable media players and personal computers

Where can I blog?

· Free blogging services

o Blogger www.blogger.com

o WordPress www.wordpress.com

o Friendster www.friendster.com

o MySpace www.myspace.com

o LiveJournal www.livejournal.com

o Vox www.vox.com

· Subscription blogging services

o TypePad www.typepad.com

o iWeb www.apple.com/ilife/iweb/features/blogging.html

· Install your own blog software (requires web host)

o WordPress www.wordpress.org

o Movable Type www.movabletype.org

Who is a blogger?

· Everyone!

Why blog?

· Zero barrier to entry

o Technology is no longer a restriction to entry

o Blogging is often free but is always “cheap.”

o Any type of blog host makes you a blogger

· Participate in global conversation

· “Jump the rails” to mainstream media (MSM)

What is a good blog?

· Short, pithy, entries

· Constantly updated

· Only one long work a week

· Shameless, assertive, opinionated, unapologetic

· Give more than it takes

Reputation as a blogger

· Techniques for building prestige and influence

o Reciprocal links and linking

o Blogroll and blogrolling

o Citations

o Comments

o Pinging ping-servers

o Press releases

o Email requests

Important reading

· Naked Conversations by by Shel Israel & Robert Scoble

o redcouch.typepad.com

· The Cluetrain Manifesto by Chris Locke, Doc Searls, David Weinberger

o redcouch.typepad.com

· Handbook for Bloggers and Cyber-Dissidents by Reporters without Borders

o www.rsf.org/rubrique.php3?id_rubrique=542

· Applied Blogging Workshop is a collaborative blog for all of us

o www.appliedblogging.org

In response to Do PR Execs and Lawyers Have the Same Bad Rep?, Amanda Chapel responded, “Your logic is flawed at the outset (with all due respect) . . .”

The key word is ‘neutrality.’ We sell belief in things we do NOT necessarily believe in or are even believable. By definition, that’s a lie. Good people doing an honest days work promoting lies… does not make it true. You not knowing the difference between right and wrong doesn’t make stealing a car okay.”

I replied, “When you are a neutral solution, you don’t lie, you just pass through client message. That is like saying that it is the amp that is tone deaf and not the singer! It is like saying that the defense attorney is guilty and not the alleged perp, and it like saying that one should blame the soldier and not the war.”

Shel Holz is smart and insightful in his response to the bad rap that PR gets these days: “The lying profession? Please. … And who, in this era of like-it-or-not transparency, believes they can get away with a lie anyway?” Via Strumpette. My response? I feel the same way about the reputation of the defense attorney as I do about PR. Defense attorneys have appalling reps. “How the hell can you represent him? He’s a murderer! He’s a rapist! He’s a scum!”

Well, the problem is is that since the PR profession is, in a lot of ways, a neutral solution, PR tends to begin to pick up the tastes, the coloring, and the aroma of the additive, the client.

Most attorneys wish that they could “cherry pick” their clients and so do most advertisers and PR professionals. I hear, all the time, that taking on so-and-so a client would be bad for brand and I am appalled by that.

My friends over a TickleKitty, a sex shop, need New Media Marketing and WOM PR as well, but lots of folks are either too uptight, too puritanical, or too judgmental (or too attached and afraid so as to have lost some requisites: shamelessness and fearlessness, a competitive advantage in an industry that is afraid of its collective shadow).

What I love about Edelman and their respective practice heads and VPs+ is that they’re pretty shameless (though they don’t quite have fearless under control and their hubris and arrogance is off the charts).

So, since PR is itself so neutral — some call it shape-shifting or chameleon-like (there is no there there) then we take a lot of the brunt for the actions of the client. We suffer for the sins of the father…