I was part of the online promotion and response team for the Battlestar Galactica miniseries on Sci-Fi Channel back in the day, before they became SyFy.

The USENET Newsgroups (alt.battlestar-galactica for one) were pissed off. It was partly my job to circulate amongst the online communities, circa 2003, to convince a vocal online population of 40-something men that the Sci-Fi Channel interpretation was the last place that the Battlestar fans were ever going to get — the last opportunity — and that they would never get another go, unlike the Star Trek franchise, at reviving the campy 1978-1980 series with original cast.

Part of my argument with the online Original Battlestar Galactica influencers was that Sci-Fi had pushed through the reissuing of the original Battlestar Galactica series into DVD and by offering a Cylon box set.

Another part was that both Ronald D. Moore and David Eice were completely committed to the brand and that Sci-Fi was committed to a vision that may have been different in its interpretation but was, surely, as true in its ultimate morals and vision.

In the end, though, my argument came down to, “it has been 23-years since the series was canceled and it hasn’t been picked up by now? Well, you had better get behind this project because this is probably the last — your last — chance at reviving Battlestar — plus, did I mention the cool reissue and remastered Cylon box set?”

It was fascinating to be able to work around the community online, not only on USENET, but wherever the conversation was happening.  It was particularly challenging to appeal to the old guard over the sex change of Starbuck.

I even had authority to leak the fact that Executive Producers Ronald D. Moore and David Eick were totally into hiring original cast members, including the fly-in-the-ointment-at-the-time Richard Hatch — none of it rang true, it was such a tough crowd.  Moore and Eick even promised to tip the hat all the time to the old gang, including cheeky references to the old theme, the old Cylons, and any number of playful homages (which they surely did in spades over the course of the series).

Instead of really embracing the idea of a darker, stranger, more brutal BSG, the only argument that rang true was that this Battlestar Galactica miniseries was the last opportunity that these true blue OBSG fans had to any of the above.  They homages would not have time to play out, the guest appearances would not come to pass, and if the miniseries never got picked up, it would be bad for everyone involved, especially Richard Hatch himself (who ended up rocking the role of Vice-President Tom Zarek, by the way!)

How did I end up on this memory lane?  Well, I was inspired by this exerpt of Augie Ray’s article, Can Influencers Be a Bad Influence?

I just wanted to mention that the Battlestar Galactica project was not just left to chance and to the passion of the project and the strength of the vision.  My team and I worked our asses off to make sure we turned the tide of disapproval online well before the airing date of the miniseries.  We stacked the deck, we worked on getting hearts and minds well before, and we at the very least made sure these true blue committed fans of the originale series gave the week-long miniseries a try — we kept up their curiosity and stoked the fire of their interest.

Can I call Viral and Buzz Marketing AKA Social Media Marketing circa 2003 the old days or the glory days?  Well, here the excerpt I spoke about above, Can Influencers Be a Bad Influence?:

Executive Producers Ronald D. Moore and David Eick specifically set out to deconstruct [Battlestar Galactica]. Cylons looked like humans, capes and lasers were replaced with military uniforms and bullets, and Starbuck was turned into a woman. In the words of Bonnie Hammer, then the president of the SciFi Network, “It was no longer your father’s Battlestar Galactica. It was provocative, it was edgy, it was dark.”

But what if a certain group of influencers had gotten their way? As Entertainment Weekly reports, Moore got a rocky reception when he showed preview clips at Galacticon, a Battlestar Galactica fan convention. “The clips ended and they booed and they hissed,” he reports. Richard Hatch, star of the original series, agrees, “It was icy-cold in there. It was obvious that no one liked it.” In the end, a Galacticon attendee stood up and asked Moore, “Now that you’ve heard all of this, will you take a pledge now that if this show goes to series, you will make sure it’s more in keeping with what we would like to see?”

Moore could very well have treated the attendees of Galacticon as influencers; after all, this was a bunch of people so in love with the mythology of the show that 25 years later they still traveled across the country to gather. So what was the Executive Producer’s response to the fan’s question? Moore didn’t promise changes to appease the existing fan base. He didn’t even tell the Galacticon fans he’d give consideration to their concerns. Instead, Moore stood before the only group of consumers who gave a damn about the Battlestar Galactica franchise and said, “This is the show. You may not like the show, you don’t have to watch the show, but this is the show that we’re making.”

Rather than listen to the fans of the campy 80s series, the SciFi Channel instead turned to other science fiction fans, many of whom appreciated darker and more serious fare such as the “Matrix” series and cult flick “Blade Runner.” In doing so, they rejected the easy and obvious choice for a group of influencers and instead found the ones that really mattered. At a subsequent Comic-Con convention, the stars of the new show were “pleasantly surprised at the positive fan response.”

Moore and his crew might have been tempted to take same course as the makers “Snakes on a Plane,” opting to involve the existing fan base, turning to them for scripts, and allowing the BSG fans to set a different direction. But they didn’t. Why? Bonnie Hammer summed it up best when she said that fans “can’t drive the creative process.”

I tell anyone who will listen to me that the current crop of advertisement methods is too short-lived. The moment you spend the money and your ad runs, that is the moment it is either gone to the grave or becomes a patient existing on life support. Either you’re smart and willing to keep it alive, in conversation, online on YouTube for the spots, or on a blog somewhere for the print work — or you feel compelled to keep on throwing money at it ad infinitum, because contextual ads, banner ads, etc, only last as long as you write checks.

What my specialty is is online conversation marketing, online public relations, and online earned media. When you earn peoples’ attention and when they choose to speak about you, your clients, and your services, then you have a gift that keeps on giving — this is content that lasts well past the campaign and into the future. This is both the sort of thing that Google loves — it is SEO catnip — and it is just the sort of content that flows, both upstream to A-list bloggers and to mainstream media and down to your readers, aggregators, and to other bloggers and other blogs.

If you want to see some examples of powerfully successful blogger outreaches, check out International Medical Corps (IMC) 2008, Survivor Corps Operation Survivor 2008, and Fresh Air Fund Summer 2008, Jerry White’s I Will Not Be Broken book promotion. In many cases, these campaigns are close to a year old, yet they still still live in hundreds and hundreds of blogs and feed Google’s index until all of these blogs are taken down. It is really amazing how effective this sort of “advertising” promotion works. What’s better, when the campaign is over and the client “turns off” our tap, the content continues living and isn’t just shut off like it is with banners, buttons, and contextual advertising. Very interesting, very cool, and powerfully effective.

Remember how much fun Communication Arts is to page through? — CA is intoxicating! Well, every ad you make can be as interesting, as long as you’re willing to come out of your art department and share your process, share your experience, share your steps. Keeping those ephemera alive through narrative, sharing, conversation, and story, is what social media is, it is what customer service is, it is surely what branding should be.

Anyway, There is a lot of opportunity in this time of chaos, of this time of transition. The same sort of transition (and opportunity) happened when PCs came online, replacing the IBM Selectric II; when the Internet changed E-Commerce, threatening to eviscerate bricks and mortar stores, and it is happening now, more than ever, with advertising, marketing, and PR.

I call it white knuckle syndrome: holding on to the handholds you have, frozen on the face of the cliff, because you don’t know where the handholds of the future are. This chaos is pretty amazing to watch as the economy pitches and GM bails on Super Bowl.

Advertising knows it needs to jump off the locomotive before it pitches into the gorge (the bridge is out!) but reaching out to the proffered hand of the guy in the helicopter seems pretty risky too. But, as the current handholds become chalky and you start to feel them crumble under your weight, you’ll need to find somewhere else to go, and quick!

To me, Chris Brogan said it best the other day on Twitter, “customer service is the new PR.*” Looking at what @comcastcares has been able to do, customer service is the new PR, the new marketing, and the new advertising.

So, as those handholds start to get chalk and begin to crumble, it is important to at least set your eyes on a new handhold — or maybe a helping hand — before your original handhold turns to powder.

And for you who have yet to do the reading, please check out Cluetrain Manifesto and Naked Conversation.

My Director of Client Service, Daniel Krueger, wrote an insightful blog post over at Abraham Harrison’s PR and marketing blog, Marketing Conversation, called Marketing in the New Millenium. The story is in growing response to the fine article from Norman Birnback over at PR Backtalk, including Spread The Word: Blogs Matter We Just Can’t Measure It!!, Blogger Outreach is PR and Not Marketing and On Survivor Corps’ Blogger Outreach. Check it out:

TV & print are soooo 1900’s ;). Welcome to the new millennium. We’ve been here for some time now, but I think all of the social media and new initiatives for marketing – like blogger outreach and online campaigns – are really just starting to flourish.

I am currently managing a project for Abraham & Harrison for a non-profit company called Survivor Corps. The purpose of this campaign has been to promote the transition of the Landmine Survivors Network into Survivor Corps and to promote the book, ”I Will Not Be Broken,” written by Survivor Corps co-founder Jerry White. The book is a fascinating story of Jerry’s own personal tragedy of losing his leg in a freak accident and then the rebuilding of his life. Jerry has interviewed thousands of victims and in this book shares what he and they have learned about living and thriving after a tragic event.

The main way we have handled this campaign has been through an online blogger outreach to demographics we thought would be receptive to the message that Jerry and Survivor Corps are trying to spread. Each blogging demographic we reached out to, was crafted a message for that particular group. Norman Birnback wrote a very insightful post about the method we used for this campaign and I think he hit the nail right on the head. While his article was focused on how to establish metrics in a blogging initiative, he saw that we didn’t cookie cut a mass email, but crafted our message to the particular group we were reaching out to. Two other very important parts of this campaign were the creation of multiple social networking groups and presences along with the creation of two social media news releases which basically give a “who, what, why” in a neat and tidy format.

Some companies and agencies, like Survivor Corps, are starting to look outside the box at alternative methods of reaching targeted audiences. As the blogging communities continue to grow, outreaches like this one are essential to make sure that the the group you are targeting is aware of your campaign.

Via Marketing Conversation

Andy Sernovitz‘s blog’s name says it all, and definitely reflects my response to reading this: Damn, I Wish I’d Thought of That!, especially in his post Instant Word of Mouth for Restaurants. From our experience doing blogger outreach and blogger gift-giving, this is on-the-money advice you should all consider:

Give every lunch customer 6 desserts to take back to the office.

Give them one desert and they will eat it.

Give them 6 and they will to announce to everyone that they just ate at your restaurant and you gave them snacks to share.

Lesson: One free sample is interesting. Lots of samples turn customers into evangelists.

Firstly, while we at Abraham Harrison do online publicity and blogger outreach exclusively, this advice rings true. First, let me define what we mean by “free samples” and “gifts” in our context.

Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.

For example, with Survivor Corps, not only did we make lots of full-chapters available for download and sharing, but we are making paper hardcover copies available to anyone and everyone who wants one — and the offer is transferable.

While the wide selection of chapters may be generous, offering only a partial book would easily be considered to be stingy and cheap if we were not willing and able to drop-ship complete copies of the book at a moment’s notice without ever demanding a quid pro quo.

Most of the bloggers might very readily blog about I Will Not Be Broken were I to only send a smattering of chapters; even so, the risk associated with not making copies freely available would be intense and is not worth it.

The cost of a hundred books sent to important niche online influencers who have promised to blog about Survivor Corps, whether they ever do is negligible compared to being pegged as cheap and ungrateful.

Even a blogger who has an advertising rate sheet and who would never consider doing a review without being sponsored or paid are often willing to blog on behalf of our clients — when we get the right balance between influencer-targeting, message-modeling, gift-giving, blogger activation, and following-up.

It works because this is relationship and conversation marketing. There are real people behind those blogs who are sick and tired of not being treated like people and if you can get the mixture right, magic happens.

When we do blogger public relations (often called blogger relations or BR), blogger messaging, or online outreach, it is essential to do everything possible to make sure that the blogger’s free spirit is appreciated and also realize that the blogger is under zero responsibility to blog about your client at all; and, for the same reason that bloggers are pursued by us PR and marketing professionals — their influence, platform, and voice — bloggers are fully capable of turning against you and your client.

Luckily, bloggers are people, marketers are people, even PR professionals are people; therefore, even if something goes wrong during an aggressive messaging and PR compaign, which they often do if you’re being aggressive and passionate, a human touch and human engagement usually does the trick to smooth feathers, clear the air, and make things nice.

Even when clearing the air isn’t possible, it is important to be brave and a little shameless: when you’re in this sort of business, 1% or more of all recipients will have a cow and there is nothing you can do about it, no matter how much attention, love, adoration, and mea culpas you’re willing or able to invest.

For the Survivor Corps campaign, we have been pretty aggressive. Even before we have delivered our first copy of I Will Not Be Broken to a single blogger, we have received almost 50 blog mentions and posts. Even if we had suffered a couple negative posts as a tithe for the 50 positive mentions, I believe it would still have been worth it.

If you need more proof you can read the mentions that bloggers have written so far about Jerry White’s book, I Will Not Be Broken, collected well before any actual books arrived via Fedex to the bloggers’ door, you will see that Blogger PR is well worth all of the time and trouble required to make it work right.

Let me know if you have any questions about what we do or how we do it. I would be very happy to tell you more if you contact me at Abraham Harrison.

“Okay, you have a blog and consider yourself a blogger. The next step is how to build your prestige, your readership, and your reputation. This class will demystify the process of taking your personal blog and developing it into a popular resource. Being brilliant, funny, insightful, and inspired is just the beginning; learn how to help your hungry audience find you. 1 session,” Advanced Blogging Workshop

Advanced Blogging

Writer’s Center Workshop Bethesda, May 1^st, 2007

Description

Okay, you have a blog and consider yourself a blogger. The next step is how to build your prestige, your readership, and your reputation. This class will demystify the process of taking your personal blog and developing it into a popular resource. Being brilliant, funny, insightful, and inspired is just the beginning; learn how to help your hungry audience find you.

Instructor

· Chris Abraham, Founding Partner, Abraham Harrison LLC

o www.abrahaharrison.com

o cabraham@chrisabraham.com

o +1 202-657-403

· Blogging since 1999 www.chrisabraham.com

Short Review of Blogs and Blogging

· Ease of publishing.

· Discoverability (Pings weblogs.com or technorati or another ping server)

· Conversationality (Trackbacks or as-they-happen referer logs, or now being part of Technorati and other blog search engines)

· Linkability (All posts should have permalinks)

· Syndicatability (All content should be available in RSS feeds)

· Commentability (All posts should welcome comments)

· Okay to be subjective and opinionated (encouraged!)

· Blogs can influence culture and mainstream media

· CGM, citizen journalism, citizen marketing, new PR

Blogging Best Practices

· Short, pithy, entries

· Constantly updated

· Only one long work a week

· Shameless, assertive, opinionated, unapologetic

· Shows respect, dignity, reciprocity

· Give more than you take

· Join the conversation and community

· Assumes good intent

Reputation as a blogger

· Techniques for building prestige and influence

o Reciprocal links and linking

o Blogroll and blogrolling

o Citations

o Comments

o Pinging ping-servers

o Press releases

o Email requests

o IM and email relationships

o Drinks, dinner, lunch, or coffee

Introduction to Viral Marketing

· Word-of-mouth, buzz, viral, and grassroots

· Authentic, transparent, conversational, honest

· Ask for what you need, give what others need

· Tell people who you are and why you are there

· “Astroturfing” is not worth the short term benefit

· The blogosphere is conversational

· Message, client message, messaging

· Network of weak blogs generally win over a powerful media

Introduction to Search Engine Optimization

· Google loves blogs (because Google loves text because it can “see” text)

· Google favors sites that are constantly updated (one a week at minimum)

· Make sure your blog pings: www.pingomatic.com/

· Make sure Google knows you: www.google.com/addurl

· Social bookmarking on Newsvine, Netscape, Digg, and Reddit

· Categories, tags, and tagging: del.icio.us, furl.net, spurl.net, reddit.com

· Be careful how you use pronouns (he, she, and it says nothing)

· Learn about Google Sitemap: www.google.com/webmasters/sitemaps

· We aware of how you use keywords in your blog (density and diversity)

· Optimize your blog like a website (meta tags, alt tags, keywords)

Introduction to Online Brand Promotion

· Blogger advocacy and outreach – top-down,

· Develop a list of blogs appropriate to your campaign

· Mommy blogs, A-Lists blogs, marketing blogs, sports blogs

· Keep a spreadsheet of all the blogs you might want to contact

· Dig into each blog looking for their contact info (not easy at all)

· Develop general message (called a message model)

· Send an bespoke email of introduction and message

· Always give more than you take: gift is key

· Keep record of all blogs and bloggers who respond well

· Delete (remove) bloggers who request it

· Make explicit opt-in request from friendly bloggers

· Don’t assume they want your message

· Reputation is based on trust and fairness – never trifle or lie

• Blog messaging and engagement – bottom-up, grassroots, organic
  • Go to a blog search engine (Technorati, Ask.com, Blogsearch, etc)
  • Type in a topical keyword, phrase, or topic
  • Visit the blogs that are talking about your market, topic, or interest
  • Where appropriate, leave a short note
  • Come back tomorrow (or as often as you can) and do the same thing
  • Make sure to message only where people might be interested
  • Inform, don’t spam

Introduction to Online Brand Protection

• User Google Alerts and other keyword email alerts to track online conversation
  • Other tools exist, such as TruCast, TruView, Buzzlogic, and other tools
• Reputation management should start long before any crisis needs management
• Search Engine Optimization (SEO) is always an essential consideration online
• The last word counts most (especially on blog search engines like Technorati)
• Recent posts get indexed (the current conversation counts the most)
• Everything lasts forever on Google (make sure your side of the story is on record)
• Request – never demand – bloggers and blogs remove defamatory content

Important reading

· Naked Conversations by by Shel Israel & Robert Scoble www.redcouch.typepad.com

· Handbook for Bloggers and Cyber-Dissidents www.rsf.org/rubrique.php3?id_rubrique=542

· Applied Blogging Workshop www.appliedblogging.org

· Abraham Harrison LLC Marketing Conversation www.chrisabraham.com/our-insights

One of my students, Michele Capots, from last week’s class, Blogging Basics, did a review of her experience of the class that I was very interested in reading.

I just wanted to remind everyone that the Blogging Basics Workshop is super basic, such as “what is a blog” and “how to I join Blogger?”

Anyone nearly as rock star as Michele Capots really needs to attend the Advanced Blogging Workshop or have your company hire me to come over and talk turkey, strategy, integration, promotion, marketing, outreach, SEO, optimization, social outreach, etc.

Otherwise, it is a simple introduction to blogging 101 for folks who still use quill pens and parchment. That said, I did post an amazingly defensive comment about which I am very ashamed.

So ashamed am I that I have included it below for your amusement! (Because I am shameless as well, of course!)

Blogging for Basics April 27th, 2007 by Michele Capots blogs

“Earlier this week I sat though Blogging for Basics, a course at the Writer’s Center in Bethesda. Being a writer, I’ve taken many courses at the Writer’s Center over the years and was thrilled that they offered one on blogging. But what I learned is I’m not a beginner.

I’m not an expert by any means, but I knew Technorati. I knew some of the buzz words. The lingo. The class touted that I would learn how to leverage my own personal passion, my own personal artistic voice and my unique perception of the world into this online organ.

But I didn’t. I learned how to construct a blog. Literally, through WordPress. Step by step. I learned a blog should be short. And to write a lot. I could have found that out online. I didn’t learn about the words. The power of the medium. As a PR blogger, I didn’t learn what I should or shouldn’t say and the women who were there to launch a blog for their company didn’t learn how to do that either.

Apparently, I could have gone on instructor Chris Abraham’s blog and saved myself $65. All of the necessary tools are on there. And then some. There’s Bloggers Can Ignore Basic Journalism Ethics and Blogging Needs a Code of Honor, Not a Code of Conduct. This would have been helpful when I first started blogging. The class wasn’t.

He could have said, ‘so I want to be a blogger,’ ‘here’s how to do it, what to write, rules of writing,’ and finally ‘how to be successful at it.’ Personally, that would have been helpful to me and probably to the stay-at-home mom who wants to blog about her sick child and the traveling woman who wants to blog about her exquisite journey. Instead, he was all over the map.

There’s an intermediate class next month, but I think I’ll sit that one out. I’ve decided the only way to blog is to get out there and do it. Going to other blogs, seeing what they’re doing right will teach me more than a brick and mortar class. Although I will say, during the class, I couldn’t keep my eyes off Naked Conversations by Shel Israel and Robert Scobel on corporate blogging. From the looks of it, I just might read that.”

My amazingly defensive response, worth of shame and lots of weeping:

“I agree with everything you say. And you’re far from being a beginner. And I would rather eat broken glass and dance to ABBA than teach a beginning class that literally slows down to “how do I set up a Blogger blog” but you have to admit that the Writer’s Center is not the bastion of the bleeding edge. So, here’s some advice: in a world of education and training, Blogging Basics does literally mean “blogging basics.” Yeah, it maps directly. And, unlike, a class called Writing Basics, I also have to talk about “what a blog is” and “what makes a blog” and “what are some blog tools” and “how do I sign up for a blog” and “can you walk us through joining Blogger and joining WordPress?”

That said, I also want you to check out some other free resources:

Ideas of Chris Abraham & Abraham Harrison LLC

That is basically wherein I give the entire shop away!

Cheers for the review!

If you have ever made a blog, know what a blog is, etc, I would recommend you attend only the Advanced Blogging class.

Also, although this is a gorgeous blog, I would recommend going to http://www.livingstonbuzz.com/blog/wp-admin/options-permalink.php and consider changing your permalinks from “web URLs” to the “custom URL structure” which could change this article from http://www.livingstonbuzz.com/blog/?p=252 to http://www.livingstonbuzz.com/blog/2007/04/27/blogging-for-basics/ which might be longer but is a) easier to understand, URL-wise, as to its topic and it is also b) Google-nip. Also, you have lost an amazing opportunity to offer Meta tags (description, keywords, etc) and a number of other missing pieces.

Anyway, sorry to be showing off here but there is a lot more to blogging than learning how to blog and I would highly encourage you to consider attending the Advanced Blogging class.”

Blogging Basics One-Day Workshop: “Writing for online consumption is much different from writing for the page. Learn how to write for the Internet and the blogosphere in this one-day class focused on the unique and powerful way the blogosphere communicates and how you can best leverage your own personal passion, your own personal artistic voice, and your unique perception of the world into an online organ that could change the world,” via The Writer’s Center

Blogging Basics Course at Bethesda
4/24/2007 Writer’s Center Workshop

Description

Writing for online consumption is much different from writing for the page. Learn how to write for the Internet and the blogosphere in this one-day class focused on the unique and powerful way the blogosphere communicated and how you can best leverage your own personal passion, your own personal artistic voice, and your unique perception of the world into an online organ that very well could change the world!

Instructor

Chris Abraham, Founding Partner, Abraham Harrison LLC
Blogging since 1999 www.chrisabraham.com
cabraham@chrisabraham.com +1 202-657-4063

Blogging defined
A blog (short for web log) is a user-generated website where entries are made in journal style and displayed in a reverse chronological order. A typical blog combines text, images, and links to other blogs, web pages, and other media related to its topic. Most blogs are primarily textual and are part of a wider network of social media

What is a blog?

· An online journal (as in “periodical”)

· A web application (as in “program”)

· Easy to use (as easy as webmail)

· Communicative

o Syndicated (RSS, ATOM)

o Link aware (Trackback)

o Comments

o The “search engine advantage”

· Okay to be subjective and opinionated

· Blogs can influence culture and mainstream media

What isn’t a blog?

· A blog is not “just a website”

· A blog doesn’t require editing or oversight

· A blog does not offer privacy

o True anonymity is a myth

· A blog is not a great American novel

o Be brief and to-the-point

o Keep each post to a single topic

Why is a blog different than a website?

1. Ease of publishing

2. Discoverability (Pings weblogs.com or technorati or another ping server)

3. Conversationality (Trackbacks or as-they-happen referer logs, or now being part of Technorati and other blog search engines)

4. Linkability (All posts should have permalinks)

5. Syndicatability (All content should be available in RSS feeds)

6. Commentability (All posts should welcome comments)

Types of blogging

· Web logs – provide commentary or news on a particular subject, such as food, politics, or local news; some function as more personal online diaries

· Collaborative blogs – A collaborative blog is a type of weblog which publishes posts written by multiple users. The majority of high profile collaborative blogs are based around a single uniting theme

· Corporate blogs – A corporate blog is a weblog published and used by an organization to reach its organizational goals. Although there are many different types of corporate blogs, most can be categorized as either external or internal.

· Political blogs – A political blog is a common type of blog that comments on politics. In liberal democracies the right to criticize the government without interference is considered an important element of free speech

· Flogs – a marketing tool designed by a professional advertisement company to promote a product in a fashion one might find on a fan site or in regular blog entries

· Splogs – artificially created weblog sites which the author uses to promote affiliated websites or to increase the search engine rankings of associated sites

Popular blogging fields

· Political – Daily Kos, Red State, Instapundit, Wonkette, Michelle Malkin

· Gossip – Perez Hilton, Gawker, Wonkette, Defamer, Stereogum, Valleywag, TMZ

· Advocacy – Boing Boing, Lifehacker, Treehugger,

· Fashion – The Superficial, Go Fug Yourself, Manolo Blog

· Tech – Techcrunch, Ars Technica, Scobleizer, Joel on Software, Engadget, Gizmodo

Variations on the blog

· Photoblog – a form of photo sharing and publishing in the format of a blog, but differentiated by the predominant use of and focus on photographs rather than text

· Video blog (vlog or video podcast) – a blog that includes video. Regular entries are typically presented in reverse chronological order and often combine embedded video or a video link with supporting text, images, and other metadata

· Audio blogs (Podcasts) – a digital media file, or a series of such files, that is distributed over the Internet using syndication feeds, for playback on portable media players and personal computers

Where can I blog?

· Free blogging services

o Blogger www.blogger.com

o WordPress www.wordpress.com

o Friendster www.friendster.com

o MySpace www.myspace.com

o LiveJournal www.livejournal.com

o Vox www.vox.com

· Subscription blogging services

o TypePad www.typepad.com

o iWeb www.apple.com/ilife/iweb/features/blogging.html

· Install your own blog software (requires web host)

o WordPress www.wordpress.org

o Movable Type www.movabletype.org

Who is a blogger?

· Everyone!

Why blog?

· Zero barrier to entry

o Technology is no longer a restriction to entry

o Blogging is often free but is always “cheap.”

o Any type of blog host makes you a blogger

· Participate in global conversation

· “Jump the rails” to mainstream media (MSM)

What is a good blog?

· Short, pithy, entries

· Constantly updated

· Only one long work a week

· Shameless, assertive, opinionated, unapologetic

· Give more than it takes

Reputation as a blogger

· Techniques for building prestige and influence

o Reciprocal links and linking

o Blogroll and blogrolling

o Citations

o Comments

o Pinging ping-servers

o Press releases

o Email requests

Important reading

· Naked Conversations by by Shel Israel & Robert Scoble

o redcouch.typepad.com

· The Cluetrain Manifesto by Chris Locke, Doc Searls, David Weinberger

o redcouch.typepad.com

· Handbook for Bloggers and Cyber-Dissidents by Reporters without Borders

o www.rsf.org/rubrique.php3?id_rubrique=542

· Applied Blogging Workshop is a collaborative blog for all of us

o www.appliedblogging.org

In response to Do PR Execs and Lawyers Have the Same Bad Rep?, Amanda Chapel responded, “Your logic is flawed at the outset (with all due respect) . . .”

The key word is ‘neutrality.’ We sell belief in things we do NOT necessarily believe in or are even believable. By definition, that’s a lie. Good people doing an honest days work promoting lies… does not make it true. You not knowing the difference between right and wrong doesn’t make stealing a car okay.”

I replied, “When you are a neutral solution, you don’t lie, you just pass through client message. That is like saying that it is the amp that is tone deaf and not the singer! It is like saying that the defense attorney is guilty and not the alleged perp, and it like saying that one should blame the soldier and not the war.”

Shel Holz is smart and insightful in his response to the bad rap that PR gets these days: “The lying profession? Please. … And who, in this era of like-it-or-not transparency, believes they can get away with a lie anyway?” Via Strumpette. My response? I feel the same way about the reputation of the defense attorney as I do about PR. Defense attorneys have appalling reps. “How the hell can you represent him? He’s a murderer! He’s a rapist! He’s a scum!”

Well, the problem is is that since the PR profession is, in a lot of ways, a neutral solution, PR tends to begin to pick up the tastes, the coloring, and the aroma of the additive, the client.

Most attorneys wish that they could “cherry pick” their clients and so do most advertisers and PR professionals. I hear, all the time, that taking on so-and-so a client would be bad for brand and I am appalled by that.

My friends over a TickleKitty, a sex shop, need New Media Marketing and WOM PR as well, but lots of folks are either too uptight, too puritanical, or too judgmental (or too attached and afraid so as to have lost some requisites: shamelessness and fearlessness, a competitive advantage in an industry that is afraid of its collective shadow).

What I love about Edelman and their respective practice heads and VPs+ is that they’re pretty shameless (though they don’t quite have fearless under control and their hubris and arrogance is off the charts).

So, since PR is itself so neutral — some call it shape-shifting or chameleon-like (there is no there there) then we take a lot of the brunt for the actions of the client. We suffer for the sins of the father…

Shel Holtz wrote on Strumpette, “Amanda also attacks PR practitioners who can’t write. On this point, we’re in complete agreement” (and I take out of context). I responded, I think it is important to speak like the locals. I was told, during my short stint at Big Agency, to keep it 7th grade reading ease. I think that is a good point-of-reference.

Here is what I wrote with regards new PR:

“Every community has its own tone, its own voice, and its own way of communicating. Traditionally, gamer sites are rude and sarcastic, backpacker sites are young, liberal and well-educated, tourism sites are older and square, and drinking sites can be cheeky. In order to be most effective in every community in which you message, it is important to get a sense of the way people talk to each other, and talking that way while still maintaining your authenticity.” Via Talk Like the Locals, http://cabraham.com/ideas/talk-like-the-locals

Well-written, scholarly, transcendent, and writerly copy isn’t the answer: clear, concise, and targeted is key. In the beltway, one needs to speak wonk, in the Valley, one needs to speak geek, and in Langley, one needs speak spook.

Snark to gamers, slogans to alcoholics, and Umbuntu to diggers.

If we base the beauty of our tongue on some sort of objective measure — say the New Yorker — then we will be perceived as insufferable and inaccessible as poor little Gore and Kerry were back in 2000 and 2004.

So, what is good writing? How is it defined? Am going back now to read the rest. Brilliant work, Shel!

I responded in-depth to a question from Charles Edward Frith that was asked over at Strumpette, in response to my long comment,

“a huge portion of the population that are social media averse; gadget allergic even. How do you propose to get your message to this group?” I misunderstood his question and replied as though he asked, “a huge portion of the PR, advertising, and marketing population…” as opposed to the “general” population, and so my response is based on that misunderstanding and premise… “You really can’t — the main reason that I only lasted at Edelman for 90-days is because they never used me for my expertise in Linux, RSS, SEO, geek culture, geek cred… they really just wanted someone else who “got blogs” Blogs are also the Web 2.0 platform, too. The gulf between Communication School and the MIT Media Lab is too deep.”

Here is the comment from Charles Edward Frith in full:

“I’m not sure if you’re responding to me Chris. It is OK to address people directly in orums; we call it the conversation. If you are, I am saying that there is a huge portion of the population that are social media averse; gadget allergic even. How do you propose to get your message to this group?

And here is my long, ranting, and misdirected response:

“You really can’t — the main reason that I only lasted at Edelman for 90-days is because they never used me for my expertise in Linux, RSS, SEO, geek culture, geek cred… they really just wanted someone else who “got blogs” Blogs are also the Web 2.0 platform, too. The gulf between Communication School and the MIT Media Lab is too deep.

They didn’t even see what I was, which was a geek first, a marketer second. I don’t know if I can share this here, but here are some of my ideas on the subject… http://www.cabraham.com/ideas — to me, it is really about both the community and also the platform.

One needs to blog — message — at both the people in the blogosphere but also to the semantic web. When I realised that www.edelman.com was anti-SEO-optimized (it didn’t care at all about search engine optimization at all!), and really didn’t care (and they were afraid of upsetting IT and the people who ran the site) I was pretty sure I had made a terrible decision.

New Marketing needs to understand ping servers, online communities, cirtual worlds, RSS, RSS2, ATOM, GData, tags, labels, Google juice, the semantic web, gadgetization, what “slashdotted” is, why del.icio.us and digg and reddit and Newsvine and Stumbleupon are important. They need to grok Revver and Vox and Facebook and they need to know what “WordPress, Movable Type, Drupal, Xoops, Joomla, phpBB, etc” are.

This isn’t just “how to IM Kos” — this is about Internet Forensics and fisking and unintended consequences and blowback and counter-messaging.

There is a lot more going on than just “activating email lists” and “creating a blog.”

And we have not even talked about Prediction Markets, we have not talked about message boards, we have not talked about YouTube (it is a community, not a video site, at its heart), or Flickr (same thing, it is a community and it is not Photobucket).

New Media Marketing and New PR needs to know what Web 2.0 is, not as a buzz word or as hocus pocus. It is a platform, it is an emergence, it is a honey pot. It is “build it and they will come,” but only if it is cool and and compelling, and always in beta, and never loses focus of the users’ needs.

Actually, Yahoo and AOL are getting their game on again. Google gets it in its source code. Why are PR and marketing firms so risk averse? Why, to quote you, Mr, Charles Edward Frith, why is there a “huge portion of the population that are social media averse; gadget allergic even?”

And when I say that, I am talking about Edelman, I am talking about NMS, I am talking about Ogilvy. It is our responsibility as media professionals to be so expert in the technology, the protocol, the culture, and the passion (called passion chamber, as another term for the blogosphere’s echo chamber — and I own www.passionachamber.com, actually) so that this population doesn’t have to.

A population that universally adopts iPods, Plasma HDTVs, and DirecTV with TiVO is not gadget allergic.

What Old PR and Old Media might be really great at is taking an ubergeek like me and working with me to translate all of this cool stuff to the 7th grade reading ease so that new media and web 2.0 can better connect. This will be more and more important.

Unfortunately, when it comes to influencing the influencer, that person is not the “population” — that is a person who thinks that “salesmen” and “PR executives” and “advertising folks” are a bunch of wankers who don’t get it, wouldn’t know cool if it hit ‘em in the face, who are too focused on what people think about them to ever allow people to get to know them, to be authentic, and to be open.

The bad PR that PR has felt for years: snake oil salesmen, hustlers, pretty boys, spin-doctors, and inauthentic, opportunistic liars is exacerbated in the rarefied web where all of these things are not tolerated at all — and to be honest, nobody has to.

Lots of PR people I know tell me that they have to be risk-averse and they have to pull punches because the PR world is incestuous and to be honest, burning bridges is a death blow to one’s career. I am told the same thing by folks in the Valley who are afraid of insulting the silicon Gods.

Coming from a place of fear is just plain unacceptable. At the end of the day, I am a Linux SA who loves to hack PHP and MySQL and so really, I am neither a Valley wag nor am I am PR lifer. Most of my consulting deals with my niche of genius and I don’t see myself as ever getting too tarred or feathered — never to the point where people will cease hiring my counsel… even if it is on the down low after my name is mud.

So, I am not really tolerant when it comes to this PR sycophantism. The Internet and the bloggers and the people who matter now don’t play that. I know reporters and they do surely covet and protect and are jealous of their career arcs. And this fear for career and for immortality is easy to coerce and control.

Web 2.0 is not about control. The X factor in new marketing is that people really have no career arc, people online really cannot be kept in the kind of sycophantic blackmail that is common on Capitol Hill, on Madison Avenue, on K Street, and also in Silicon Valley.

When Edelman has to block Strumpette from 2,000 laptops and desktops held in their worldwide network, then maybe Edelman and the like aren’t as new media and new public relations as they would like to preach.

You can’t have it both ways. The only two things that the Internet doesn’t suffer: fear and hypocrisy. And from what I have been seeing, there seems to be a lot of both of them, both in Old PR and Marketing as well as in “new marketing” and “new media PR.”

Anyway, I am ranting. I have a call soon so I am going to stop now and click on “Submit Comment.” Thanks in advance for indulging me. I am going to rewrite this a little and post it on my blog… cheers for making me thing and making write! I have been way too busy to take the time to really download.”

Strumpette published an article by John Bell called Bell on Who Owns “Conversational Marketing”? Nobody owns conversation marketing. Conversation marketing is not a thing, it is an understanding and an agreement. It agrees that PR, advertising, marketing, politics, and business will stop resenting and reviling its very own clients, “the people.” Firstly, since when did the people become “them?” I am a person. You are a person, right? Oh, no! I forgot, you are a senior communications executive director.

Well, I own marketingconversation.com — and marketing conversation is really what new media marketing should be. I spent three years working at New Media Strategies, promoting movies for Buena Vista and TV shows for Sci-Fi “on behalf of” the client — and it works.

The true problem, in my very humble opinion, is that old PR — and Edelman is surely old PR, as I discovered in a mere 90-appalling days — really disrespects “the people” the way loverboys essentially disrespect women. They want them, they need them, but they feel essentially superior to them, feeling entitled to use them for fun and profit.

The title of this piece highlights the issue: “Who “owns” conversational marketing? PR, Advertising or The People!” — aren’t we all the people? Aren’t you and I — expensive consultants, PR wonks, and Admen — people too?

I taught a creative writing course to high school kids. One of the kids was much wealthier than the rest. One day, he came to me to tell me that the rich were people too. Well, Admen, PR wonks, and marketing consultants are people too.

Loud, inauthentic, and bombastic surely work when one is busy — in the short run.

Oh, and the award for the most naive thing said this week is, “Conversational marketing isn’t right for every client. But when it is, we need to be pushing our client forward into that conversation.”

Truth is, the movie “Singles” said it best with the quote, “not having a thing is your thing.” What “the people” are responding to is the grotesque feeling of entitlement that Old PR feels — the level of noblesse oblige that advertisers, politicians, marketers, and PR professionals feel… when I was told that I needed to write copy that aimed at 7th grade reading ease, it was not said out of love, it was said out of loathing.

What differentiates old PR from new PR is this: old PR loathes its clients and “the people” while new PR — or the most effective Cluetrain PR — must love its clients and “the people.” I guess I can boil it down to “love the sinner, hate the sin.”

While most PR folks cherish their address books, their contact files, and their lists of Times, Post, and Tribune reporters, very few of them realize that the men and women who run message boards, organize WoW guilds, build islands on Second Life, run television prediction market sites, organize IRC channels, and publish blogs are the new reporters, publishers, and editors.

I wrote an article called, “Online Communities are Real Communities of Real People” where I ask, “Do you think that people who play Second Life, World of Warcraft, Xbox Live, MMOGs, and MMORPGs are freaks? Do you consider message boards, forums, virtual realities, and virtual communities to be a waste of time, populated by losers?” and then answer, “If so, then you need to leave online advocacy, new media marketing, online brand promotion, online word of mouth marketing, online outreach, blogger relations, and brand ambassadorship to someone who has lived, loved, and connected to people in real ways online. And continues to do so.”

So, if you are saying that Old PR needs to stay away from New PR until it gets over itself, then yes, I agree; otherwise, I do have to hand it to Very Old PR Agencies like Edelman Worldwide for at least going out there and making all the mistakes in the book.

I teach blogging workshops for the Writer’s Center and four of them are coming up. They all have spots still available. On Thursday, March 1, I teach Blogging Basics at Glen Echo from 7:30PM-10PM; Blogging Basics at Arlington Arts Center on March 6 from 11AM-1PM; Advanced Blogging at the Arlington Arts Center on March 13 from 11AM-1PM; and Advanced Blogging at Glen Echo on March 15 from 7:30PM-10PM. Come join me.

People ask me what I think about “full disclosure” and “blogger ethics.” My answer always is, there is no obligation for any blogger to follow the ethical standards of journalists or public officials. Bloggers are bloggers because of the true freedom of speech. Freedom of speech doesn’t demand truth. But, if bloggers want to keep the trust they’ve been given by their readers, then they had better be open, honest, authentic, and transparent.

That said, the trust relationship bloggers have built and enjoy with their readers is quite a powerful feedback. That relationship is the market force that keeps bloggers honest, not ethical standards or requirements. Ultimately, I demand rigorous reader discernment — caveat lector, let the reader beware — and do not suffer morons gladly.

Here are some previous articles that I have written about the topic:

Blogger Ethics Coverage:

The New York Times Code of Ethics is Mandatory for Journalists Not Bloggers

Caveat Emptor et Lector Repost

Bloggers Can Ignore Basic Journalism Ethics

Bloggers do not Aspire to be Journalists

Pay Per Post Coverage:

Vanity Advertising on PayPerPost is Addicting

Edelman Ethics Coverage:

In Defense of Edelman over Bribery Charges

Not a Bribe with Disclosure and Transparency

BL Ochman Gets the Vista Edelman AMD Bribery Scandal

I Think I May Have Jinxed Edelman PR

Andy Sernovitz of WOMMA Blames the Victims in Edelman Controversy

What I Would Have Done if I Were Edelman Me2Revolution

Paul Mooney on and the New York Times’ Silence about the Edelman Bribe

Microsoft Did Not Bribe Bloggers Reports Microsoft

Journalism Gods Agree with Me on The Bribe

I spent nearly three-years living the life if an “NMSer.” It is where I got trained up in the art of new media strategy and new media marketing. I had an amazing experience working there and I am also happy to share the latest post-Meredith purchase in the form of a very nice article, Tracking Who’s Saying What About Whom: New Media Strategies’ ‘Online Analysts’ Scour the Web for Mentions of Opinion-Sensitive Clients, by Kim Hart, on the Washington Post. Simply put, co-founders Pete Snyder and Aaron Earls are truly visionaries, deserving of their notable success.

Tracking Who’s Saying What About WhomNew Media Strategies’ ‘Online Analysts’ Scour the Web for Mentions of Opinion-Sensitive Clients

By Kim Hart

Washington Post Staff Writer
Monday, January 29, 2007; Page D01

Moira Curran starts her day at the office by skimming several dozen blogs, occasionally firing off instant messages to her co-workers with links to juicy bits of celebrity gossip.

Then she listens to podcasters chatting about the latest episodes of “Grey’s Anatomy” or “Lost.” In the afternoon, she keeps an eye on soap operas on the television set that hangs above her desk.

Ashley Duncan, left, Carrie O’Malley, center, and Jenni Collins are among the New Media Strategies employees who comb the Web for clients that want to protect their brands and public images. (By Ricky Carioti — The Washington Post)

About 70 colleagues, scattered across two floors of an Arlington high-rise, spend eight hours a day doing much of the same. Some of them are also playing video games, watching movies and cruising around MySpace.

That’s exactly what the clients of New Media Strategies, an online marketing company, pay the employees to do. Companies ranging from movie studios and television networks to automakers and burger chains hire these professional Web surfers to scour the Internet for any mention of their brands. Over the past few years, the “online analysts” have helped the companies track their reputations, found ways to get their products noticed and joined online conversations to help steer them the way clients want them to go.

More recently, as the explosion of blogs, social networks and video-sharing sites has driven big companies to recognize the role of Internet image in protecting their bottom lines, traditional media companies and private investors are seeking to buy Web-savvy start-ups that have a toehold in cyberspace.

That’s what happened to New Media Strategies this month, when it was acquired — with two Los Angeles-based online marketing firms — by Meredith Corp., a Des Moines-based media company known for its sturdy lineup of traditional magazines such as Better Homes and Gardens and Ladies’ Home Journal.

“I see the Internet as the world’s largest focus group,” said Pete Snyder, a former media consultant and political pollster who started the company out of his Capitol Hill apartment eight years ago. He had received a few casual offers to buy the company, but interest spiked in the past year. “So many companies have been so deeply entrenched in old media. . . . Now they’re looking to plow into the Web 2.0 world.”

Evidence of that world abounds in the Arlington office, brightly painted in red, orange and yellow. A podcast studio occupies a corner office, and conference rooms are named “.com,” “.net,” “.gov” and “.org.”

Posters from the movies the company has helped promote line the walls — so many that passersby sometimes ask if the office doubles as a theater. Framed albums from Black Sabbath and several seasons of “American Idol” hang next to a flat-screen television reserved for “product viewing.”

Many of the online analysts wear headphones all day and chat with bloggers via instant messages. Their job is to be the clients’ eyes and ears online, said Clay Dunn, 28, a brand manager who monitors what is said about video games and movies.

He watches for rumors and alerts his Hollywood clients if online coverage goes awry. Once, for example, backstage photos from a movie set surfaced and spoiled a sneak preview already in the works.

Curran, another brand manager who trolls the Web on behalf of television clients, corrects errors published in blogs. If rumors spread that someone’s been fired from the cast of HBO’s “Entourage,” for example, she’s there to set the record straight. If an angry viewer bashes a network for a violent scene in a prime-time show, she’s there to post a rebuttal. She watches soap operas so she’ll be able to chat knowledgably with the rest of the online audience.

“Every day, I’m an absolute sponge,” said Curran, 25.

Curran said she is careful to acknowledge her connection to clients when it’s required. All online marketers have to walk a fine line when they work the blogosphere. Federal Trade Commission rules require them to identify their roles when they’re making a point on behalf of a client, but if they’re gossiping about the latest episode of “Desperate Housewives” they can legally be as anonymous as anyone else.

Ashley Duncan, left, Carrie O’Malley, center, and Jenni Collins are among the New Media Strategies employees who comb the Web for clients that want to protect their brands and public images. (By Ricky Carioti — The Washington Post)

The New Media Strategies employees are young, self-identified tech geeks whose goal is to know the Internet inside and out — an increasingly daunting task as hundreds of new blogs and Web sites crop up every day. They try to stay a few strides ahead of online developments — or at least only a step or two behind.

“The Internet used to be our oyster,” Curran said of the days just a few years ago when there were only chat rooms and message boards to monitor. “It still is, but we have to reassess the things we pay the most attention to.”

New Media Strategies’ entertainment practice was the first to take off; Hollywood has long been willing to spend money to influence the online world. Over the past few years, Coca-Cola, Burger King, AT&T, Dodge and Ford joined the client roster. Most recently, public affairs has become the fastest-growing area for the company.

“Before, we could barely get a politician to spend money on a Web site, let alone a massive Web campaign,” Snyder said from his Arlington office. “The world across the river is waking up to this.”

So are buyers and investors. Media companies are starting to show strong interest in adding interactive firms to their portfolios, said Seth R. Alpert, managing director of AdMedia Partners, a New York investment bank that facilitates deals between advertising and marketing companies. AdMedia represented New Media Strategies in its recent acquisition.

“Serving advertisers is now seen as being more broad than putting ink on paper or building Web sites,” Alpert said.

British marketing giant WPP Group, which includes established advertising firms Ogilvy & Mather and Young & Rubicam, has acquired several interactive-media firms. Nielsen Media Research combined three online-research companies to create Nielsen BuzzMetrics, which analyzes online markets.

In the Washington area, private investors recently put money into another start-up — Clarabridge, a Reston company whose software crawls Web sites, recording what people say about specific products or brands and tabulating the occurrence of positive or negative words to help clients assess their cyberspace images. For example, it tracks recommendations and criticisms about certain airlines on travel sites.

The company calls the process “online intelligence.” It is currently working for pharmaceutical companies to get a sense of how consumers feel about the drugs the clients make.

“This can shape how they spend that million dollars to launch a product,” said Sid Banerjee, co-founder and chief executive of Clarabridge. “There are enough mainstream consumers making decisions on the Internet that they represent a meaningful sample of the market.”

Last week, the company took in $7.2 million in venture capital funding from Intersouth Partners, based in Durham, N.C., and Reston, bringing its total financing to $10 million since it started in 2005.

Cymfony, a Boston interactive-media firm and a competitor of New Media Strategies and Clarabridge, has received $24 million in venture capital cash in the past seven years.

Cymfony got its start doing research for intelligence agencies but decided to use its text-mining software to monitor the consumer-generated Web. Its business has doubled as advertisers take to the Internet, said chief executive Andrew Bernstein.

“There’s too much media online and no one knows where to turn,” he said. “So they turn to us.”

“Pete Snyder, Founder and CEO, New Media Strategies, Inc.: Pete is the Founder and CEO of New Media Strategies, the industry pioneer and market leader in online intelligence, brand promotion and brand protection, headquartered in Arlington, Virginia. Drawing on his background as a pollster and media consultant, Pete founded New Media Strategies in 1999, establishing a new industry in market research, brand marketing and communications. New Media Strategies uses technology to tap into the power of the Internet and the blogosphere, helping leading corporations and causes, including some of the biggest Hollywood brands, to promote and protect their brands and bottom lines, online. As CEO, Pete has guided New Media Strategies’ success and rapid organic growth. Over the past six years, New Media Strategies has built a blue-chip client base that features some of the best known brands and corporations in the world, including among others: ABC, AOL Time Warner, Atari, Boston Beer Company, Burger King Corporation, Dodge, Disney, EA, Elektra Records, HBO, Levi’s, McDonald’s, Monster, Northwest Airlines, Paramount Pictures, RCA Records, Red Bull, Reebok, Revlon, Sci-Fi Channel, Sony, USA Network, and Wyeth. Pete was recently honored as a finalist for the Ernst & Young Entrepreneur of the Year awards, and New Media Strategies was recently recognized on the “Inc. 500″ listing of the Fastest Growing Companies in America. Proving that a company can focus on fast growth, profitability, and fun, New Media Strategies has been recognized by Washingtonian Magazine as one of “50 Great Places to Work” in Washington, and the Washington Business Journal recently honored New Media Strategies as one of Washington’s Best Places to Work. A former political media consultant and a pollster to New York Mayor Rudy Giuliani, Pete regularly appears as a commentator on the Fox News Channel and has served as a marketing and political expert on CNBC, The News with Brian Williams, CBS Evening News with Dan Rather, and Fox News Channel’s Your World with Neil Cavuto, Hannity and Colmes and Fox and Friends. New Media Strategies has appeared in national media publications including the Wall Street Journal, Washington Post and the Hollywood Reporter.”

My good friend George Brett sent me to read Long Tail PR: how to do publicity without a press release (or the press) and I have to admit that the article is an excellent question but there is no there there. In fact, the article might just opening Pandora’s box. I have some answers . . .

“What do you do? Stick with the world you know, and continue calling and emailing releases to the traditional press (trying not to notice that their ranks are shrinking and influence waning)? Start spamming bloggers, too, and hope for the best? Or just treat alpha bloggers like traditional press and shower them with love, while ignoring the rest?” asks Chris Anderson.

A Step-By-Step Guide to Online Brand Promotion AKA Long Tail PR AKA New Media Marketing by Chris Abraham

Firstly, do not abandon traditional methods. Even in a world of virtual online communities, the telephone, the IM, the Press Release, and the email still have their place.

Secondly, There are two methods for locating Topical Online Communities, a Top-Down Approach and a Bottom-Up Approach. Generally, a hybrid approach is most effective, but many promoters prefer one over the other.

The Top-down Approach

The Top-Down approach assumes that the influential conversations happen in online communities with a focused purpose and stated topic. For example, if you want to reach travelers you should first focus your outreach on travel blogs, travel wikis, travel portals, in travel newsgroups, and travel bloggers. This strategy is an essential part of online marketing.

Finding online communities using the Top-Down Approach is easy. Several sites can aid in helping you find topical online communities. Here’s how to do it:

Go to Google and search for your topic. Be sure to place your topic phrase into quotes to limit your results. For example, “travel blogs,??? “travel Wiki,??? “travel forums,??? “travel podcasts,??? Google uses algorithms that help the tops sites show up at the top of the listings, generally favoring blogs, communities, message boards, wikis, and portals.

Go to Technorati and use the above topic phrases to search for topical blogs in the directory, http://technorati.com/blogs/; try the same phrases by searching in tags, http://technorati.com/tag.

Go to BlogPulse and explore their list of top blogs, http://www.blogpulse.com/06_09_18/topWeblogGroup.html, for on-topic blogs
Go to Technorati and take a look at their list of top popular blogs, http://technorati.com/pop/blogs/ with an eye to finding blogs with topical content that jibes with the mission of the online marketing campaign.

Visit Truth Laid Bear’s Ecosystem, http://truthlaidbear.com/ecosystem.php, to explore the top blogs and scroll for blogs that are on-topic.

Visit Share Your OPML to see what the most popular sites are, http://share.opml.org/: Top feeds, http://share.opml.org/rankings/, Top podcasts, http://share.opml.org/toppodcasts/, and top subscribers (I am currently 34th), http://share.opml.org/prolificsubscribers/. There is a loose correlation between top subscribers and most influential bloggers.

Get ready to bookmark the sites you find compelling as you will need them later. Go through the listing and take note of the sites you find that are interactive online communities, including blogs, message boards, forums, wikis, and so forth.

The most influential blogs, forums, and wikis are also the most difficult to influence. The owners, bloggers, moderators, and administrators are busy and used to being contacted. Many of these sites are corporate-owned and unlikely to be receptive to messaging. In the few cases when they are receptive to messaging, they would be even more receptive to messaging were that message to be perceived as popular and organic.

In other words, the most influential blogs are loud, busy, noisy, and fully-funded. They have defined roles, queues, workflows, and advertising packages. They’re also interested in being perceived as being editorial, objective, and discerning.

It is entirely possible to build a relationship with a major player, a major influencer, over time, but I recommend that until a online brand promoter gets some experience, some hours in the cockpit, and starts building real, organic, and intimate relationships online (like getting them in your address book and on your IM list where you feeling comfortable emailing or IMing them) then there are better ways to get your message into delivered into online communities, specifically, the Bottom-Up Approach.

The Bottom-up Approach

The bottom-up approach can be started today. Yes, today. The bottom-up approach doesn’t care at all about who is talking or where they’re talking, just what they’re saying.

For general results, check Google, MSN, or Yahoo; for blogs check Technorati.com (http://www.technorati.com), Ask.com (www.ask.com/?o=333#subject:bls|pg:1), Google Blogsearch (blogsearch.google.com/), IceRocket (http://www.icerocket.com), Feedster (http://www.feedster.com), or BlogPulse (http://www.blogpulse.com)
Type in either a relevant topic phrase or search for sites that link to Your company.com (technorati.com/search/www.your company.com and www.ask.com/blogsearch?q=your company.com)

Go to the blogs that are talking about or linking to your topic or your company
Where appropriate, leave a short note about your take on their article or post in the comments field and maybe mention what you’re doing at your blog. Lead with comment and content — give the blogs the gift of your insight rather than go around promoting yourself… the latter is SPAM!

Record the URL of each comment in a spreadsheet in order to be able to return. Return to the comment the next day to see if there has been any response to your comment. If there has been, it is important to be responsive. Be conversational – a member of the community – and answer any and all questions or queries that may arise about your company, video blogging, or traveling.

Return daily to Technorati and Ask.com and do the same thing.

Please be considerate, and make sure to leave comments, content, and conversation only where people might be interested (i.e., “inform??? – don’t “spam???).

Collecting Online Communities

Whether you use the top-down approach or the bottom-up approach, your searches should be collected, organized, and aggregated into a master document. By far the most important and useful document you will create is your collection of online communities. The first time you build one, it will be a time-consuming pain the ass.

In the case of the Top-Down Approach, it will be easy to do, since these sites are generally focused on a single topic and easily categorized. With the Top-Up Approach, it is important to not add all of the sites you have recorded in your spreadsheet of comment URLs above. Be sure to only add sites to your universe that have proven to mention your general campaign topic more than once. For example, although my blog, Chris Abraham, http://www.chrisabraham.com, is a general blog, I have blogged a lot about automobiles, http://www.chrisabraham.com/automobiles; and, in the case of BMWs, I am devoted with http://www.chrisabraham.com/bmw/ and http://www.chrisabraham.com/e39_5series/. Even though my blog isn’t about either autos or BMWs, it is a safe bet that I, as a blogger, would be very open and receptive to automotive messaging. And in the case of GM, I have indeed been messaged, http://www.chrisabraham.com/cgi-bin/mt-search.cgi?tag=GM.

Choose your sites wisely, well, and selectively. It is okay to start off small and build out over time. Alternately, you can load every community and the kitchen sink into the document and then prune based on the effectiveness of the online messaging and outreach is on a per-site basis.

The document that you create will never be set in stone. It will be dynamic and always changing as online communities come and go every day. The document can be as simple as a notepad document or as complex as a database-backed application. I use Google Spreadsheets since it is an online service and I can share it with a client and access the spreadsheets anywhere.

They can be very simple documents and kept in one big lump or broken into separate documents based on the type of online community, such as Blog, Forum, Portal, Newsgroup, Social Network, or based on the topic of the online community (communities of interest, practice, action, circumstance, position, or purpose), such as travel, drinking, gaming, file sharing, or cars. I prefer to organize all of my communities into lumps based on interest or purpose (travel and tourism). My collections of topical online communities, or universes, live in spreadsheets, one-per-topical focus.

At this stage, you only need Name, URL, Type, and Focus. That said, spending extra time to figure out the full name and email address behind the blogger, message board, or Wiki, is worthwhile when you define online influencers or an online advocacy and outreach campaign.

Defining Online Influencers

It’s easy to figure out which blogs, portals, and forums are highly popular and highly influential; it’s harder to figure out which of these communities may be receptive to your marketing efforts. By looking at the Internet through the lens of the Top-Down Approach and the Bottom-Up Approach, you will start to formulate a realistic understanding of the online community landscape as it pertains to your company. You will also learn which communities and which bloggers consistently blog favorably about your company. Once you have this sorted out, you can start building a relationship that becomes personal and builds over time. Before long, they’ll be on your IM list, in your Address Book, and you’ll know all of their birthdays and the name of their spouses and kids. You, a corporate shill, are becoming part of the online conversation and you are building online equity and real online trust. You will be able to ask favors and grant favors. You will even eventually meet one for lunch. It will happen. It happened to me.

Prospecting Bloggers

While exploring the blog search engines for relevant company-related content, take note of particularly friendly blogs and bloggers. Also take note of any blog and bloggers who are actively embedding your company code into their blogs. If a blogger consistently uses your company, comments on blog posts, or has ever given a positive or neutral review of your company, consider asking the blogger to be part of a select list of folks who will receive news, updates, upgrades announcements, and other company news with the understanding that when the news is received by the blogger, the blogger can do whatever they want with it. This is why it is important to make sure the blogger (or message board owner) is committed to liking your company. If you have an agency to conduct blogger prospecting and the online advocacy, be sure they know the form and content of the messages you would like to be conveyed. The prospect may or may not blog about the news. The hope is that the prospect will decide to blog about the news, either positively or neutrally. Once the email goes out, however, you have no control of what is done. If you have any second thoughts about the prospect being a friendly, don’t do it.

Reaching Out to Online Influencers

Every day, go through the universe to each blog, message board, social network, and social bookmarking site and use either the built-in search form to search for discussions about your company, your competitors, or choice keyword phrases, looking for relevant content.

Consider joining the conversation only if there is something worthwhile to contribute. Only enter the conversation if you can answer a question, clear up a misconception, announce news that would be considered interesting to the members, offer a promotion or discount, or contribute to the conversation with expertise or insight that would add true (and not just promotional) value to the conversation.

Activating Bloggers

One a list of friendly and like-minded bloggers have been assembled, organize them in an Outlook Contacts folder. don’t hesitate to reach out to individual bloggers and friendlies informally in order to build a connection and a conversation. It is important to make sure any formal outreach is carefully considered before moving forward.

When it is time to reach out and message to the list, there are several things to consider before emailing. The most important thing is to make sure you have something important to share or a gift to give. This can be in the form of something simple, but there always has to be a reason for reaching out.

One way to make the connection feel more intimate is to use Outlook’s fine email merge to send out an email. Listservs and mailing lists can be seen as too impersonal, as are formatted newsletters-looking missives. After sending out one of these group activation emails, be sure to respond quickly and personally to each and every personal query and response you may receive.

The primary goal is to build a relationship between other bloggers and your company’s community. The secondary goal is to have the community blog about your company organically on their own; saying whatever it is they want to say.

Ideally, if everything is done above board and transparently, and the prospects are tried and true, then any and all coverage will be either very positive or at the very worst, neutral in tone.

Anyway, this is a work-in-progress so please pop me an email to cja@well.com or leave a comment below if you have any feedback.

New Media Marketing is a relatively new concept utilized by businesses in developing an online community, which allows customer evangelists to congregate and extol the virtues of a particular brand. In most cases, the online community includes mechanisms such as blogs, podcasts, message boards, and product reviews, all of which contribute to a transparent forum to post praises, criticisms, questions, and suggestions.

One of the primary arguments to promote New Media Marketing is the premise that traditional advertising is losing its influence on consumers. Backed by statistical evidence demonstrating a growing trend of consumers making purchasing decisions off Internet research and referrals. These advocates strongly adhere to the notion that consumers are more inclined to believe feedback from like-minded peers than corporate marketing verbiage dispersed through traditional television, radio, direct mail, or newspaper advertising.

Although businesses would be exposing certain weaknesses to the marketplace by allowing individuals, or even competitors, to post critical comments, responding with an honest and transparent answer designed around solving the issue at hand may mitigate potential risks.

Often referred by traditional advertising methods, New Media Marketing is most effectively marketed by Internet-driven technology such as RSS, email forwards, search engine optimization, and reciprocal links.