Andy Sernovitz‘s blog’s name says it all, and definitely reflects my response to reading this: Damn, I Wish I’d Thought of That!, especially in his post Instant Word of Mouth for Restaurants. From our experience doing blogger outreach and blogger gift-giving, this is on-the-money advice you should all consider:

Give every lunch customer 6 desserts to take back to the office.

Give them one desert and they will eat it.

Give them 6 and they will to announce to everyone that they just ate at your restaurant and you gave them snacks to share.

Lesson: One free sample is interesting. Lots of samples turn customers into evangelists.

Firstly, while we at Abraham Harrison do online publicity and blogger outreach exclusively, this advice rings true. First, let me define what we mean by “free samples” and “gifts” in our context.

Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.

For example, with Survivor Corps, not only did we make lots of full-chapters available for download and sharing, but we are making paper hardcover copies available to anyone and everyone who wants one — and the offer is transferable.

While the wide selection of chapters may be generous, offering only a partial book would easily be considered to be stingy and cheap if we were not willing and able to drop-ship complete copies of the book at a moment’s notice without ever demanding a quid pro quo.

Most of the bloggers might very readily blog about I Will Not Be Broken were I to only send a smattering of chapters; even so, the risk associated with not making copies freely available would be intense and is not worth it.

The cost of a hundred books sent to important niche online influencers who have promised to blog about Survivor Corps, whether they ever do is negligible compared to being pegged as cheap and ungrateful.

Even a blogger who has an advertising rate sheet and who would never consider doing a review without being sponsored or paid are often willing to blog on behalf of our clients — when we get the right balance between influencer-targeting, message-modeling, gift-giving, blogger activation, and following-up.

It works because this is relationship and conversation marketing. There are real people behind those blogs who are sick and tired of not being treated like people and if you can get the mixture right, magic happens.

When we do blogger public relations (often called blogger relations or BR), blogger messaging, or online outreach, it is essential to do everything possible to make sure that the blogger’s free spirit is appreciated and also realize that the blogger is under zero responsibility to blog about your client at all; and, for the same reason that bloggers are pursued by us PR and marketing professionals — their influence, platform, and voice — bloggers are fully capable of turning against you and your client.

Luckily, bloggers are people, marketers are people, even PR professionals are people; therefore, even if something goes wrong during an aggressive messaging and PR compaign, which they often do if you’re being aggressive and passionate, a human touch and human engagement usually does the trick to smooth feathers, clear the air, and make things nice.

Even when clearing the air isn’t possible, it is important to be brave and a little shameless: when you’re in this sort of business, 1% or more of all recipients will have a cow and there is nothing you can do about it, no matter how much attention, love, adoration, and mea culpas you’re willing or able to invest.

For the Survivor Corps campaign, we have been pretty aggressive. Even before we have delivered our first copy of I Will Not Be Broken to a single blogger, we have received almost 50 blog mentions and posts. Even if we had suffered a couple negative posts as a tithe for the 50 positive mentions, I believe it would still have been worth it.

If you need more proof you can read the mentions that bloggers have written so far about Jerry White’s book, I Will Not Be Broken, collected well before any actual books arrived via Fedex to the bloggers’ door, you will see that Blogger PR is well worth all of the time and trouble required to make it work right.

Let me know if you have any questions about what we do or how we do it. I would be very happy to tell you more if you contact me at Abraham Harrison.

Michael Bernstein popped me an IM after reading my article, The Culture of “Acting White” Anti-Intellectualism Will Kill America, with a link to Cosby, Race and Escaping The Downside, which reveals America’s dirty secret, “in America, being poor, ignorant, desperate and unable to escape your situation has absolutely nothing to do with the color of your skin. It is universal.”

One of my students, Michele Capots, from last week’s class, Blogging Basics, did a review of her experience of the class that I was very interested in reading.

I just wanted to remind everyone that the Blogging Basics Workshop is super basic, such as “what is a blog” and “how to I join Blogger?”

Anyone nearly as rock star as Michele Capots really needs to attend the Advanced Blogging Workshop or have your company hire me to come over and talk turkey, strategy, integration, promotion, marketing, outreach, SEO, optimization, social outreach, etc.

Otherwise, it is a simple introduction to blogging 101 for folks who still use quill pens and parchment. That said, I did post an amazingly defensive comment about which I am very ashamed.

So ashamed am I that I have included it below for your amusement! (Because I am shameless as well, of course!)

Blogging for Basics April 27th, 2007 by Michele Capots blogs

“Earlier this week I sat though Blogging for Basics, a course at the Writer’s Center in Bethesda. Being a writer, I’ve taken many courses at the Writer’s Center over the years and was thrilled that they offered one on blogging. But what I learned is I’m not a beginner.

I’m not an expert by any means, but I knew Technorati. I knew some of the buzz words. The lingo. The class touted that I would learn how to leverage my own personal passion, my own personal artistic voice and my unique perception of the world into this online organ.

But I didn’t. I learned how to construct a blog. Literally, through WordPress. Step by step. I learned a blog should be short. And to write a lot. I could have found that out online. I didn’t learn about the words. The power of the medium. As a PR blogger, I didn’t learn what I should or shouldn’t say and the women who were there to launch a blog for their company didn’t learn how to do that either.

Apparently, I could have gone on instructor Chris Abraham’s blog and saved myself $65. All of the necessary tools are on there. And then some. There’s Bloggers Can Ignore Basic Journalism Ethics and Blogging Needs a Code of Honor, Not a Code of Conduct. This would have been helpful when I first started blogging. The class wasn’t.

He could have said, ‘so I want to be a blogger,’ ‘here’s how to do it, what to write, rules of writing,’ and finally ‘how to be successful at it.’ Personally, that would have been helpful to me and probably to the stay-at-home mom who wants to blog about her sick child and the traveling woman who wants to blog about her exquisite journey. Instead, he was all over the map.

There’s an intermediate class next month, but I think I’ll sit that one out. I’ve decided the only way to blog is to get out there and do it. Going to other blogs, seeing what they’re doing right will teach me more than a brick and mortar class. Although I will say, during the class, I couldn’t keep my eyes off Naked Conversations by Shel Israel and Robert Scobel on corporate blogging. From the looks of it, I just might read that.”

My amazingly defensive response, worth of shame and lots of weeping:

“I agree with everything you say. And you’re far from being a beginner. And I would rather eat broken glass and dance to ABBA than teach a beginning class that literally slows down to “how do I set up a Blogger blog” but you have to admit that the Writer’s Center is not the bastion of the bleeding edge. So, here’s some advice: in a world of education and training, Blogging Basics does literally mean “blogging basics.” Yeah, it maps directly. And, unlike, a class called Writing Basics, I also have to talk about “what a blog is” and “what makes a blog” and “what are some blog tools” and “how do I sign up for a blog” and “can you walk us through joining Blogger and joining WordPress?”

That said, I also want you to check out some other free resources:

Ideas of Chris Abraham & Abraham Harrison LLC

That is basically wherein I give the entire shop away!

Cheers for the review!

If you have ever made a blog, know what a blog is, etc, I would recommend you attend only the Advanced Blogging class.

Also, although this is a gorgeous blog, I would recommend going to http://www.livingstonbuzz.com/blog/wp-admin/options-permalink.php and consider changing your permalinks from “web URLs” to the “custom URL structure” which could change this article from http://www.livingstonbuzz.com/blog/?p=252 to http://www.livingstonbuzz.com/blog/2007/04/27/blogging-for-basics/ which might be longer but is a) easier to understand, URL-wise, as to its topic and it is also b) Google-nip. Also, you have lost an amazing opportunity to offer Meta tags (description, keywords, etc) and a number of other missing pieces.

Anyway, sorry to be showing off here but there is a lot more to blogging than learning how to blog and I would highly encourage you to consider attending the Advanced Blogging class.”

Blogging Basics One-Day Workshop: “Writing for online consumption is much different from writing for the page. Learn how to write for the Internet and the blogosphere in this one-day class focused on the unique and powerful way the blogosphere communicates and how you can best leverage your own personal passion, your own personal artistic voice, and your unique perception of the world into an online organ that could change the world,” via The Writer’s Center

Blogging Basics Course at Bethesda
4/24/2007 Writer’s Center Workshop

Description

Writing for online consumption is much different from writing for the page. Learn how to write for the Internet and the blogosphere in this one-day class focused on the unique and powerful way the blogosphere communicated and how you can best leverage your own personal passion, your own personal artistic voice, and your unique perception of the world into an online organ that very well could change the world!

Instructor

Chris Abraham, Founding Partner, Abraham Harrison LLC
Blogging since 1999 www.chrisabraham.com
cabraham@chrisabraham.com +1 202-657-4063

Blogging defined
A blog (short for web log) is a user-generated website where entries are made in journal style and displayed in a reverse chronological order. A typical blog combines text, images, and links to other blogs, web pages, and other media related to its topic. Most blogs are primarily textual and are part of a wider network of social media

What is a blog?

· An online journal (as in “periodical”)

· A web application (as in “program”)

· Easy to use (as easy as webmail)

· Communicative

o Syndicated (RSS, ATOM)

o Link aware (Trackback)

o Comments

o The “search engine advantage”

· Okay to be subjective and opinionated

· Blogs can influence culture and mainstream media

What isn’t a blog?

· A blog is not “just a website”

· A blog doesn’t require editing or oversight

· A blog does not offer privacy

o True anonymity is a myth

· A blog is not a great American novel

o Be brief and to-the-point

o Keep each post to a single topic

Why is a blog different than a website?

1. Ease of publishing

2. Discoverability (Pings weblogs.com or technorati or another ping server)

3. Conversationality (Trackbacks or as-they-happen referer logs, or now being part of Technorati and other blog search engines)

4. Linkability (All posts should have permalinks)

5. Syndicatability (All content should be available in RSS feeds)

6. Commentability (All posts should welcome comments)

Types of blogging

· Web logs – provide commentary or news on a particular subject, such as food, politics, or local news; some function as more personal online diaries

· Collaborative blogs – A collaborative blog is a type of weblog which publishes posts written by multiple users. The majority of high profile collaborative blogs are based around a single uniting theme

· Corporate blogs – A corporate blog is a weblog published and used by an organization to reach its organizational goals. Although there are many different types of corporate blogs, most can be categorized as either external or internal.

· Political blogs – A political blog is a common type of blog that comments on politics. In liberal democracies the right to criticize the government without interference is considered an important element of free speech

· Flogs – a marketing tool designed by a professional advertisement company to promote a product in a fashion one might find on a fan site or in regular blog entries

· Splogs – artificially created weblog sites which the author uses to promote affiliated websites or to increase the search engine rankings of associated sites

Popular blogging fields

· Political – Daily Kos, Red State, Instapundit, Wonkette, Michelle Malkin

· Gossip – Perez Hilton, Gawker, Wonkette, Defamer, Stereogum, Valleywag, TMZ

· Advocacy – Boing Boing, Lifehacker, Treehugger,

· Fashion – The Superficial, Go Fug Yourself, Manolo Blog

· Tech – Techcrunch, Ars Technica, Scobleizer, Joel on Software, Engadget, Gizmodo

Variations on the blog

· Photoblog – a form of photo sharing and publishing in the format of a blog, but differentiated by the predominant use of and focus on photographs rather than text

· Video blog (vlog or video podcast) – a blog that includes video. Regular entries are typically presented in reverse chronological order and often combine embedded video or a video link with supporting text, images, and other metadata

· Audio blogs (Podcasts) – a digital media file, or a series of such files, that is distributed over the Internet using syndication feeds, for playback on portable media players and personal computers

Where can I blog?

· Free blogging services

o Blogger www.blogger.com

o WordPress www.wordpress.com

o Friendster www.friendster.com

o MySpace www.myspace.com

o LiveJournal www.livejournal.com

o Vox www.vox.com

· Subscription blogging services

o TypePad www.typepad.com

o iWeb www.apple.com/ilife/iweb/features/blogging.html

· Install your own blog software (requires web host)

o WordPress www.wordpress.org

o Movable Type www.movabletype.org

Who is a blogger?

· Everyone!

Why blog?

· Zero barrier to entry

o Technology is no longer a restriction to entry

o Blogging is often free but is always “cheap.”

o Any type of blog host makes you a blogger

· Participate in global conversation

· “Jump the rails” to mainstream media (MSM)

What is a good blog?

· Short, pithy, entries

· Constantly updated

· Only one long work a week

· Shameless, assertive, opinionated, unapologetic

· Give more than it takes

Reputation as a blogger

· Techniques for building prestige and influence

o Reciprocal links and linking

o Blogroll and blogrolling

o Citations

o Comments

o Pinging ping-servers

o Press releases

o Email requests

Important reading

· Naked Conversations by by Shel Israel & Robert Scoble

o redcouch.typepad.com

· The Cluetrain Manifesto by Chris Locke, Doc Searls, David Weinberger

o redcouch.typepad.com

· Handbook for Bloggers and Cyber-Dissidents by Reporters without Borders

o www.rsf.org/rubrique.php3?id_rubrique=542

· Applied Blogging Workshop is a collaborative blog for all of us

o www.appliedblogging.org

In response to Do PR Execs and Lawyers Have the Same Bad Rep?, Amanda Chapel responded, “Your logic is flawed at the outset (with all due respect) . . .”

The key word is ‘neutrality.’ We sell belief in things we do NOT necessarily believe in or are even believable. By definition, that’s a lie. Good people doing an honest days work promoting lies… does not make it true. You not knowing the difference between right and wrong doesn’t make stealing a car okay.”

I replied, “When you are a neutral solution, you don’t lie, you just pass through client message. That is like saying that it is the amp that is tone deaf and not the singer! It is like saying that the defense attorney is guilty and not the alleged perp, and it like saying that one should blame the soldier and not the war.”

Shel Holz is smart and insightful in his response to the bad rap that PR gets these days: “The lying profession? Please. … And who, in this era of like-it-or-not transparency, believes they can get away with a lie anyway?” Via Strumpette. My response? I feel the same way about the reputation of the defense attorney as I do about PR. Defense attorneys have appalling reps. “How the hell can you represent him? He’s a murderer! He’s a rapist! He’s a scum!”

Well, the problem is is that since the PR profession is, in a lot of ways, a neutral solution, PR tends to begin to pick up the tastes, the coloring, and the aroma of the additive, the client.

Most attorneys wish that they could “cherry pick” their clients and so do most advertisers and PR professionals. I hear, all the time, that taking on so-and-so a client would be bad for brand and I am appalled by that.

My friends over a TickleKitty, a sex shop, need New Media Marketing and WOM PR as well, but lots of folks are either too uptight, too puritanical, or too judgmental (or too attached and afraid so as to have lost some requisites: shamelessness and fearlessness, a competitive advantage in an industry that is afraid of its collective shadow).

What I love about Edelman and their respective practice heads and VPs+ is that they’re pretty shameless (though they don’t quite have fearless under control and their hubris and arrogance is off the charts).

So, since PR is itself so neutral — some call it shape-shifting or chameleon-like (there is no there there) then we take a lot of the brunt for the actions of the client. We suffer for the sins of the father…

I responded in-depth to a question from Charles Edward Frith that was asked over at Strumpette, in response to my long comment,

“a huge portion of the population that are social media averse; gadget allergic even. How do you propose to get your message to this group?” I misunderstood his question and replied as though he asked, “a huge portion of the PR, advertising, and marketing population…” as opposed to the “general” population, and so my response is based on that misunderstanding and premise… “You really can’t — the main reason that I only lasted at Edelman for 90-days is because they never used me for my expertise in Linux, RSS, SEO, geek culture, geek cred… they really just wanted someone else who “got blogs” Blogs are also the Web 2.0 platform, too. The gulf between Communication School and the MIT Media Lab is too deep.”

Here is the comment from Charles Edward Frith in full:

“I’m not sure if you’re responding to me Chris. It is OK to address people directly in orums; we call it the conversation. If you are, I am saying that there is a huge portion of the population that are social media averse; gadget allergic even. How do you propose to get your message to this group?

And here is my long, ranting, and misdirected response:

“You really can’t — the main reason that I only lasted at Edelman for 90-days is because they never used me for my expertise in Linux, RSS, SEO, geek culture, geek cred… they really just wanted someone else who “got blogs” Blogs are also the Web 2.0 platform, too. The gulf between Communication School and the MIT Media Lab is too deep.

They didn’t even see what I was, which was a geek first, a marketer second. I don’t know if I can share this here, but here are some of my ideas on the subject… http://www.cabraham.com/ideas — to me, it is really about both the community and also the platform.

One needs to blog — message — at both the people in the blogosphere but also to the semantic web. When I realised that www.edelman.com was anti-SEO-optimized (it didn’t care at all about search engine optimization at all!), and really didn’t care (and they were afraid of upsetting IT and the people who ran the site) I was pretty sure I had made a terrible decision.

New Marketing needs to understand ping servers, online communities, cirtual worlds, RSS, RSS2, ATOM, GData, tags, labels, Google juice, the semantic web, gadgetization, what “slashdotted” is, why del.icio.us and digg and reddit and Newsvine and Stumbleupon are important. They need to grok Revver and Vox and Facebook and they need to know what “WordPress, Movable Type, Drupal, Xoops, Joomla, phpBB, etc” are.

This isn’t just “how to IM Kos” — this is about Internet Forensics and fisking and unintended consequences and blowback and counter-messaging.

There is a lot more going on than just “activating email lists” and “creating a blog.”

And we have not even talked about Prediction Markets, we have not talked about message boards, we have not talked about YouTube (it is a community, not a video site, at its heart), or Flickr (same thing, it is a community and it is not Photobucket).

New Media Marketing and New PR needs to know what Web 2.0 is, not as a buzz word or as hocus pocus. It is a platform, it is an emergence, it is a honey pot. It is “build it and they will come,” but only if it is cool and and compelling, and always in beta, and never loses focus of the users’ needs.

Actually, Yahoo and AOL are getting their game on again. Google gets it in its source code. Why are PR and marketing firms so risk averse? Why, to quote you, Mr, Charles Edward Frith, why is there a “huge portion of the population that are social media averse; gadget allergic even?”

And when I say that, I am talking about Edelman, I am talking about NMS, I am talking about Ogilvy. It is our responsibility as media professionals to be so expert in the technology, the protocol, the culture, and the passion (called passion chamber, as another term for the blogosphere’s echo chamber — and I own www.passionachamber.com, actually) so that this population doesn’t have to.

A population that universally adopts iPods, Plasma HDTVs, and DirecTV with TiVO is not gadget allergic.

What Old PR and Old Media might be really great at is taking an ubergeek like me and working with me to translate all of this cool stuff to the 7th grade reading ease so that new media and web 2.0 can better connect. This will be more and more important.

Unfortunately, when it comes to influencing the influencer, that person is not the “population” — that is a person who thinks that “salesmen” and “PR executives” and “advertising folks” are a bunch of wankers who don’t get it, wouldn’t know cool if it hit ‘em in the face, who are too focused on what people think about them to ever allow people to get to know them, to be authentic, and to be open.

The bad PR that PR has felt for years: snake oil salesmen, hustlers, pretty boys, spin-doctors, and inauthentic, opportunistic liars is exacerbated in the rarefied web where all of these things are not tolerated at all — and to be honest, nobody has to.

Lots of PR people I know tell me that they have to be risk-averse and they have to pull punches because the PR world is incestuous and to be honest, burning bridges is a death blow to one’s career. I am told the same thing by folks in the Valley who are afraid of insulting the silicon Gods.

Coming from a place of fear is just plain unacceptable. At the end of the day, I am a Linux SA who loves to hack PHP and MySQL and so really, I am neither a Valley wag nor am I am PR lifer. Most of my consulting deals with my niche of genius and I don’t see myself as ever getting too tarred or feathered — never to the point where people will cease hiring my counsel… even if it is on the down low after my name is mud.

So, I am not really tolerant when it comes to this PR sycophantism. The Internet and the bloggers and the people who matter now don’t play that. I know reporters and they do surely covet and protect and are jealous of their career arcs. And this fear for career and for immortality is easy to coerce and control.

Web 2.0 is not about control. The X factor in new marketing is that people really have no career arc, people online really cannot be kept in the kind of sycophantic blackmail that is common on Capitol Hill, on Madison Avenue, on K Street, and also in Silicon Valley.

When Edelman has to block Strumpette from 2,000 laptops and desktops held in their worldwide network, then maybe Edelman and the like aren’t as new media and new public relations as they would like to preach.

You can’t have it both ways. The only two things that the Internet doesn’t suffer: fear and hypocrisy. And from what I have been seeing, there seems to be a lot of both of them, both in Old PR and Marketing as well as in “new marketing” and “new media PR.”

Anyway, I am ranting. I have a call soon so I am going to stop now and click on “Submit Comment.” Thanks in advance for indulging me. I am going to rewrite this a little and post it on my blog… cheers for making me thing and making write! I have been way too busy to take the time to really download.”

People ask me what I think about “full disclosure” and “blogger ethics.” My answer always is, there is no obligation for any blogger to follow the ethical standards of journalists or public officials. Bloggers are bloggers because of the true freedom of speech. Freedom of speech doesn’t demand truth. But, if bloggers want to keep the trust they’ve been given by their readers, then they had better be open, honest, authentic, and transparent.

That said, the trust relationship bloggers have built and enjoy with their readers is quite a powerful feedback. That relationship is the market force that keeps bloggers honest, not ethical standards or requirements. Ultimately, I demand rigorous reader discernment — caveat lector, let the reader beware — and do not suffer morons gladly.

Here are some previous articles that I have written about the topic:

Blogger Ethics Coverage:

The New York Times Code of Ethics is Mandatory for Journalists Not Bloggers

Caveat Emptor et Lector Repost

Bloggers Can Ignore Basic Journalism Ethics

Bloggers do not Aspire to be Journalists

Pay Per Post Coverage:

Vanity Advertising on PayPerPost is Addicting

Edelman Ethics Coverage:

In Defense of Edelman over Bribery Charges

Not a Bribe with Disclosure and Transparency

BL Ochman Gets the Vista Edelman AMD Bribery Scandal

I Think I May Have Jinxed Edelman PR

Andy Sernovitz of WOMMA Blames the Victims in Edelman Controversy

What I Would Have Done if I Were Edelman Me2Revolution

Paul Mooney on and the New York Times’ Silence about the Edelman Bribe

Microsoft Did Not Bribe Bloggers Reports Microsoft

Journalism Gods Agree with Me on The Bribe

I spent nearly three-years living the life if an “NMSer.” It is where I got trained up in the art of new media strategy and new media marketing. I had an amazing experience working there and I am also happy to share the latest post-Meredith purchase in the form of a very nice article, Tracking Who’s Saying What About Whom: New Media Strategies’ ‘Online Analysts’ Scour the Web for Mentions of Opinion-Sensitive Clients, by Kim Hart, on the Washington Post. Simply put, co-founders Pete Snyder and Aaron Earls are truly visionaries, deserving of their notable success.

Tracking Who’s Saying What About WhomNew Media Strategies’ ‘Online Analysts’ Scour the Web for Mentions of Opinion-Sensitive Clients

By Kim Hart

Washington Post Staff Writer
Monday, January 29, 2007; Page D01

Moira Curran starts her day at the office by skimming several dozen blogs, occasionally firing off instant messages to her co-workers with links to juicy bits of celebrity gossip.

Then she listens to podcasters chatting about the latest episodes of “Grey’s Anatomy” or “Lost.” In the afternoon, she keeps an eye on soap operas on the television set that hangs above her desk.

Ashley Duncan, left, Carrie O’Malley, center, and Jenni Collins are among the New Media Strategies employees who comb the Web for clients that want to protect their brands and public images. (By Ricky Carioti — The Washington Post)

About 70 colleagues, scattered across two floors of an Arlington high-rise, spend eight hours a day doing much of the same. Some of them are also playing video games, watching movies and cruising around MySpace.

That’s exactly what the clients of New Media Strategies, an online marketing company, pay the employees to do. Companies ranging from movie studios and television networks to automakers and burger chains hire these professional Web surfers to scour the Internet for any mention of their brands. Over the past few years, the “online analysts” have helped the companies track their reputations, found ways to get their products noticed and joined online conversations to help steer them the way clients want them to go.

More recently, as the explosion of blogs, social networks and video-sharing sites has driven big companies to recognize the role of Internet image in protecting their bottom lines, traditional media companies and private investors are seeking to buy Web-savvy start-ups that have a toehold in cyberspace.

That’s what happened to New Media Strategies this month, when it was acquired — with two Los Angeles-based online marketing firms — by Meredith Corp., a Des Moines-based media company known for its sturdy lineup of traditional magazines such as Better Homes and Gardens and Ladies’ Home Journal.

“I see the Internet as the world’s largest focus group,” said Pete Snyder, a former media consultant and political pollster who started the company out of his Capitol Hill apartment eight years ago. He had received a few casual offers to buy the company, but interest spiked in the past year. “So many companies have been so deeply entrenched in old media. . . . Now they’re looking to plow into the Web 2.0 world.”

Evidence of that world abounds in the Arlington office, brightly painted in red, orange and yellow. A podcast studio occupies a corner office, and conference rooms are named “.com,” “.net,” “.gov” and “.org.”

Posters from the movies the company has helped promote line the walls — so many that passersby sometimes ask if the office doubles as a theater. Framed albums from Black Sabbath and several seasons of “American Idol” hang next to a flat-screen television reserved for “product viewing.”

Many of the online analysts wear headphones all day and chat with bloggers via instant messages. Their job is to be the clients’ eyes and ears online, said Clay Dunn, 28, a brand manager who monitors what is said about video games and movies.

He watches for rumors and alerts his Hollywood clients if online coverage goes awry. Once, for example, backstage photos from a movie set surfaced and spoiled a sneak preview already in the works.

Curran, another brand manager who trolls the Web on behalf of television clients, corrects errors published in blogs. If rumors spread that someone’s been fired from the cast of HBO’s “Entourage,” for example, she’s there to set the record straight. If an angry viewer bashes a network for a violent scene in a prime-time show, she’s there to post a rebuttal. She watches soap operas so she’ll be able to chat knowledgably with the rest of the online audience.

“Every day, I’m an absolute sponge,” said Curran, 25.

Curran said she is careful to acknowledge her connection to clients when it’s required. All online marketers have to walk a fine line when they work the blogosphere. Federal Trade Commission rules require them to identify their roles when they’re making a point on behalf of a client, but if they’re gossiping about the latest episode of “Desperate Housewives” they can legally be as anonymous as anyone else.

Ashley Duncan, left, Carrie O’Malley, center, and Jenni Collins are among the New Media Strategies employees who comb the Web for clients that want to protect their brands and public images. (By Ricky Carioti — The Washington Post)

The New Media Strategies employees are young, self-identified tech geeks whose goal is to know the Internet inside and out — an increasingly daunting task as hundreds of new blogs and Web sites crop up every day. They try to stay a few strides ahead of online developments — or at least only a step or two behind.

“The Internet used to be our oyster,” Curran said of the days just a few years ago when there were only chat rooms and message boards to monitor. “It still is, but we have to reassess the things we pay the most attention to.”

New Media Strategies’ entertainment practice was the first to take off; Hollywood has long been willing to spend money to influence the online world. Over the past few years, Coca-Cola, Burger King, AT&T, Dodge and Ford joined the client roster. Most recently, public affairs has become the fastest-growing area for the company.

“Before, we could barely get a politician to spend money on a Web site, let alone a massive Web campaign,” Snyder said from his Arlington office. “The world across the river is waking up to this.”

So are buyers and investors. Media companies are starting to show strong interest in adding interactive firms to their portfolios, said Seth R. Alpert, managing director of AdMedia Partners, a New York investment bank that facilitates deals between advertising and marketing companies. AdMedia represented New Media Strategies in its recent acquisition.

“Serving advertisers is now seen as being more broad than putting ink on paper or building Web sites,” Alpert said.

British marketing giant WPP Group, which includes established advertising firms Ogilvy & Mather and Young & Rubicam, has acquired several interactive-media firms. Nielsen Media Research combined three online-research companies to create Nielsen BuzzMetrics, which analyzes online markets.

In the Washington area, private investors recently put money into another start-up — Clarabridge, a Reston company whose software crawls Web sites, recording what people say about specific products or brands and tabulating the occurrence of positive or negative words to help clients assess their cyberspace images. For example, it tracks recommendations and criticisms about certain airlines on travel sites.

The company calls the process “online intelligence.” It is currently working for pharmaceutical companies to get a sense of how consumers feel about the drugs the clients make.

“This can shape how they spend that million dollars to launch a product,” said Sid Banerjee, co-founder and chief executive of Clarabridge. “There are enough mainstream consumers making decisions on the Internet that they represent a meaningful sample of the market.”

Last week, the company took in $7.2 million in venture capital funding from Intersouth Partners, based in Durham, N.C., and Reston, bringing its total financing to $10 million since it started in 2005.

Cymfony, a Boston interactive-media firm and a competitor of New Media Strategies and Clarabridge, has received $24 million in venture capital cash in the past seven years.

Cymfony got its start doing research for intelligence agencies but decided to use its text-mining software to monitor the consumer-generated Web. Its business has doubled as advertisers take to the Internet, said chief executive Andrew Bernstein.

“There’s too much media online and no one knows where to turn,” he said. “So they turn to us.”

“Pete Snyder, Founder and CEO, New Media Strategies, Inc.: Pete is the Founder and CEO of New Media Strategies, the industry pioneer and market leader in online intelligence, brand promotion and brand protection, headquartered in Arlington, Virginia. Drawing on his background as a pollster and media consultant, Pete founded New Media Strategies in 1999, establishing a new industry in market research, brand marketing and communications. New Media Strategies uses technology to tap into the power of the Internet and the blogosphere, helping leading corporations and causes, including some of the biggest Hollywood brands, to promote and protect their brands and bottom lines, online. As CEO, Pete has guided New Media Strategies’ success and rapid organic growth. Over the past six years, New Media Strategies has built a blue-chip client base that features some of the best known brands and corporations in the world, including among others: ABC, AOL Time Warner, Atari, Boston Beer Company, Burger King Corporation, Dodge, Disney, EA, Elektra Records, HBO, Levi’s, McDonald’s, Monster, Northwest Airlines, Paramount Pictures, RCA Records, Red Bull, Reebok, Revlon, Sci-Fi Channel, Sony, USA Network, and Wyeth. Pete was recently honored as a finalist for the Ernst & Young Entrepreneur of the Year awards, and New Media Strategies was recently recognized on the “Inc. 500″ listing of the Fastest Growing Companies in America. Proving that a company can focus on fast growth, profitability, and fun, New Media Strategies has been recognized by Washingtonian Magazine as one of “50 Great Places to Work” in Washington, and the Washington Business Journal recently honored New Media Strategies as one of Washington’s Best Places to Work. A former political media consultant and a pollster to New York Mayor Rudy Giuliani, Pete regularly appears as a commentator on the Fox News Channel and has served as a marketing and political expert on CNBC, The News with Brian Williams, CBS Evening News with Dan Rather, and Fox News Channel’s Your World with Neil Cavuto, Hannity and Colmes and Fox and Friends. New Media Strategies has appeared in national media publications including the Wall Street Journal, Washington Post and the Hollywood Reporter.”

My good friend George Brett sent me to read Long Tail PR: how to do publicity without a press release (or the press) and I have to admit that the article is an excellent question but there is no there there. In fact, the article might just opening Pandora’s box. I have some answers . . .

“What do you do? Stick with the world you know, and continue calling and emailing releases to the traditional press (trying not to notice that their ranks are shrinking and influence waning)? Start spamming bloggers, too, and hope for the best? Or just treat alpha bloggers like traditional press and shower them with love, while ignoring the rest?” asks Chris Anderson.

A Step-By-Step Guide to Online Brand Promotion AKA Long Tail PR AKA New Media Marketing by Chris Abraham

Firstly, do not abandon traditional methods. Even in a world of virtual online communities, the telephone, the IM, the Press Release, and the email still have their place.

Secondly, There are two methods for locating Topical Online Communities, a Top-Down Approach and a Bottom-Up Approach. Generally, a hybrid approach is most effective, but many promoters prefer one over the other.

The Top-down Approach

The Top-Down approach assumes that the influential conversations happen in online communities with a focused purpose and stated topic. For example, if you want to reach travelers you should first focus your outreach on travel blogs, travel wikis, travel portals, in travel newsgroups, and travel bloggers. This strategy is an essential part of online marketing.

Finding online communities using the Top-Down Approach is easy. Several sites can aid in helping you find topical online communities. Here’s how to do it:

Go to Google and search for your topic. Be sure to place your topic phrase into quotes to limit your results. For example, “travel blogs,??? “travel Wiki,??? “travel forums,??? “travel podcasts,??? Google uses algorithms that help the tops sites show up at the top of the listings, generally favoring blogs, communities, message boards, wikis, and portals.

Go to Technorati and use the above topic phrases to search for topical blogs in the directory, http://technorati.com/blogs/; try the same phrases by searching in tags, http://technorati.com/tag.

Go to BlogPulse and explore their list of top blogs, http://www.blogpulse.com/06_09_18/topWeblogGroup.html, for on-topic blogs
Go to Technorati and take a look at their list of top popular blogs, http://technorati.com/pop/blogs/ with an eye to finding blogs with topical content that jibes with the mission of the online marketing campaign.

Visit Truth Laid Bear’s Ecosystem, http://truthlaidbear.com/ecosystem.php, to explore the top blogs and scroll for blogs that are on-topic.

Visit Share Your OPML to see what the most popular sites are, http://share.opml.org/: Top feeds, http://share.opml.org/rankings/, Top podcasts, http://share.opml.org/toppodcasts/, and top subscribers (I am currently 34th), http://share.opml.org/prolificsubscribers/. There is a loose correlation between top subscribers and most influential bloggers.

Get ready to bookmark the sites you find compelling as you will need them later. Go through the listing and take note of the sites you find that are interactive online communities, including blogs, message boards, forums, wikis, and so forth.

The most influential blogs, forums, and wikis are also the most difficult to influence. The owners, bloggers, moderators, and administrators are busy and used to being contacted. Many of these sites are corporate-owned and unlikely to be receptive to messaging. In the few cases when they are receptive to messaging, they would be even more receptive to messaging were that message to be perceived as popular and organic.

In other words, the most influential blogs are loud, busy, noisy, and fully-funded. They have defined roles, queues, workflows, and advertising packages. They’re also interested in being perceived as being editorial, objective, and discerning.

It is entirely possible to build a relationship with a major player, a major influencer, over time, but I recommend that until a online brand promoter gets some experience, some hours in the cockpit, and starts building real, organic, and intimate relationships online (like getting them in your address book and on your IM list where you feeling comfortable emailing or IMing them) then there are better ways to get your message into delivered into online communities, specifically, the Bottom-Up Approach.

The Bottom-up Approach

The bottom-up approach can be started today. Yes, today. The bottom-up approach doesn’t care at all about who is talking or where they’re talking, just what they’re saying.

For general results, check Google, MSN, or Yahoo; for blogs check Technorati.com (http://www.technorati.com), Ask.com (www.ask.com/?o=333#subject:bls|pg:1), Google Blogsearch (blogsearch.google.com/), IceRocket (http://www.icerocket.com), Feedster (http://www.feedster.com), or BlogPulse (http://www.blogpulse.com)
Type in either a relevant topic phrase or search for sites that link to Your company.com (technorati.com/search/www.your company.com and www.ask.com/blogsearch?q=your company.com)

Go to the blogs that are talking about or linking to your topic or your company
Where appropriate, leave a short note about your take on their article or post in the comments field and maybe mention what you’re doing at your blog. Lead with comment and content — give the blogs the gift of your insight rather than go around promoting yourself… the latter is SPAM!

Record the URL of each comment in a spreadsheet in order to be able to return. Return to the comment the next day to see if there has been any response to your comment. If there has been, it is important to be responsive. Be conversational – a member of the community – and answer any and all questions or queries that may arise about your company, video blogging, or traveling.

Return daily to Technorati and Ask.com and do the same thing.

Please be considerate, and make sure to leave comments, content, and conversation only where people might be interested (i.e., “inform??? – don’t “spam???).

Collecting Online Communities

Whether you use the top-down approach or the bottom-up approach, your searches should be collected, organized, and aggregated into a master document. By far the most important and useful document you will create is your collection of online communities. The first time you build one, it will be a time-consuming pain the ass.

In the case of the Top-Down Approach, it will be easy to do, since these sites are generally focused on a single topic and easily categorized. With the Top-Up Approach, it is important to not add all of the sites you have recorded in your spreadsheet of comment URLs above. Be sure to only add sites to your universe that have proven to mention your general campaign topic more than once. For example, although my blog, Chris Abraham, http://www.chrisabraham.com, is a general blog, I have blogged a lot about automobiles, http://www.chrisabraham.com/automobiles; and, in the case of BMWs, I am devoted with http://www.chrisabraham.com/bmw/ and http://www.chrisabraham.com/e39_5series/. Even though my blog isn’t about either autos or BMWs, it is a safe bet that I, as a blogger, would be very open and receptive to automotive messaging. And in the case of GM, I have indeed been messaged, http://www.chrisabraham.com/cgi-bin/mt-search.cgi?tag=GM.

Choose your sites wisely, well, and selectively. It is okay to start off small and build out over time. Alternately, you can load every community and the kitchen sink into the document and then prune based on the effectiveness of the online messaging and outreach is on a per-site basis.

The document that you create will never be set in stone. It will be dynamic and always changing as online communities come and go every day. The document can be as simple as a notepad document or as complex as a database-backed application. I use Google Spreadsheets since it is an online service and I can share it with a client and access the spreadsheets anywhere.

They can be very simple documents and kept in one big lump or broken into separate documents based on the type of online community, such as Blog, Forum, Portal, Newsgroup, Social Network, or based on the topic of the online community (communities of interest, practice, action, circumstance, position, or purpose), such as travel, drinking, gaming, file sharing, or cars. I prefer to organize all of my communities into lumps based on interest or purpose (travel and tourism). My collections of topical online communities, or universes, live in spreadsheets, one-per-topical focus.

At this stage, you only need Name, URL, Type, and Focus. That said, spending extra time to figure out the full name and email address behind the blogger, message board, or Wiki, is worthwhile when you define online influencers or an online advocacy and outreach campaign.

Defining Online Influencers

It’s easy to figure out which blogs, portals, and forums are highly popular and highly influential; it’s harder to figure out which of these communities may be receptive to your marketing efforts. By looking at the Internet through the lens of the Top-Down Approach and the Bottom-Up Approach, you will start to formulate a realistic understanding of the online community landscape as it pertains to your company. You will also learn which communities and which bloggers consistently blog favorably about your company. Once you have this sorted out, you can start building a relationship that becomes personal and builds over time. Before long, they’ll be on your IM list, in your Address Book, and you’ll know all of their birthdays and the name of their spouses and kids. You, a corporate shill, are becoming part of the online conversation and you are building online equity and real online trust. You will be able to ask favors and grant favors. You will even eventually meet one for lunch. It will happen. It happened to me.

Prospecting Bloggers

While exploring the blog search engines for relevant company-related content, take note of particularly friendly blogs and bloggers. Also take note of any blog and bloggers who are actively embedding your company code into their blogs. If a blogger consistently uses your company, comments on blog posts, or has ever given a positive or neutral review of your company, consider asking the blogger to be part of a select list of folks who will receive news, updates, upgrades announcements, and other company news with the understanding that when the news is received by the blogger, the blogger can do whatever they want with it. This is why it is important to make sure the blogger (or message board owner) is committed to liking your company. If you have an agency to conduct blogger prospecting and the online advocacy, be sure they know the form and content of the messages you would like to be conveyed. The prospect may or may not blog about the news. The hope is that the prospect will decide to blog about the news, either positively or neutrally. Once the email goes out, however, you have no control of what is done. If you have any second thoughts about the prospect being a friendly, don’t do it.

Reaching Out to Online Influencers

Every day, go through the universe to each blog, message board, social network, and social bookmarking site and use either the built-in search form to search for discussions about your company, your competitors, or choice keyword phrases, looking for relevant content.

Consider joining the conversation only if there is something worthwhile to contribute. Only enter the conversation if you can answer a question, clear up a misconception, announce news that would be considered interesting to the members, offer a promotion or discount, or contribute to the conversation with expertise or insight that would add true (and not just promotional) value to the conversation.

Activating Bloggers

One a list of friendly and like-minded bloggers have been assembled, organize them in an Outlook Contacts folder. don’t hesitate to reach out to individual bloggers and friendlies informally in order to build a connection and a conversation. It is important to make sure any formal outreach is carefully considered before moving forward.

When it is time to reach out and message to the list, there are several things to consider before emailing. The most important thing is to make sure you have something important to share or a gift to give. This can be in the form of something simple, but there always has to be a reason for reaching out.

One way to make the connection feel more intimate is to use Outlook’s fine email merge to send out an email. Listservs and mailing lists can be seen as too impersonal, as are formatted newsletters-looking missives. After sending out one of these group activation emails, be sure to respond quickly and personally to each and every personal query and response you may receive.

The primary goal is to build a relationship between other bloggers and your company’s community. The secondary goal is to have the community blog about your company organically on their own; saying whatever it is they want to say.

Ideally, if everything is done above board and transparently, and the prospects are tried and true, then any and all coverage will be either very positive or at the very worst, neutral in tone.

Anyway, this is a work-in-progress so please pop me an email to cja@well.com or leave a comment below if you have any feedback.

I believe that Edelman, on behalf of Microsoft and AMD, was completely transparent with all the blogger-recipients of those gifted sexy Ferrari laptops; I also don’t believe that Edelman, AMD or Microsoft demanded good reviews, merely hoped for the best. Via Wired, digg, MSTechToday, Laughing Squid, Scobleizer, istartedsomething, Slashdot, BL Ochman, Robert Scoble, Crunch Gear, WebPro News, WebMetrics Guru, Marketing Canapes, Tech Crunch, notgartner, and Ed Bott.

Edelman is in the business of promotion and Microsoft is in the business of sales; influencing the influencer is key in a new media Cluetrain market economy of tipping points and markets as conversation.

If you Don’t Have the Latest Hardware with Tons of RAM then Vista is a Pig

The biggest techies don’t often have the best gear. These Ferraris show off Microsoft’s pig of a bloated OS, Vista, in the light both Microsoft and Edelman demand. They may be guilty of trying to load the deck, but I doubt they’re guilty of bribery.

Although I only worked on the Online Advocacy team in Washington for three months, I was alway instructed to engage bloggers thusly, “Hi, my name is Chris Abraham, and I work for Edelman on behalf of Wal-Mart.” My responsibility was to be transparent to the blogger. After that, it was the blogger’s responsibility to pass it forward.

Edelman Needed to be Hands-Off Once the Delivery Was Made of the Laptops

One might say that it was Edelman’s responsibility, a la noblesse oblige, to review the bloggers and their blogs and to remind those bloggers who had yet to disclose their gift (the way that PayPerPost does now).

If Edelman did all the follow-up due diligence then the gift would be tainted. It wouldn’t be a gift. The product, software, and the chip wouldn’t be speaking for themselves. It would be as if the gift was, in fact, a bribe. Additionally, bloggers are not journalists. Although Edelman is required under their WOMMA and industry responsibilies, bloggers can do whatever we want. We’re not held to disclosure requirements since we’re private citizens.

The blowback here has less to do with Edelman, AMD, or Microsoft. It has to do with the bloggers. The bloggers who failed to be fully transparent broke trust with their readership. I discuss this in my article, Whether Journalist or Blogger, Honor the Trust You Have Been Given, “so, what he means is that the writer, be he a proper journalist or an improper blogger, is judged of course what he writes but also by what he does.”

If you demand transparency and disclosure, you could also require any number of things. I think, in terms of strategy, it is a better strategy to identify the influencials, the make the offer of the gift, to be completely transparent, and then to allow the recipient to either disclose or not. It is such a tar baby. Edelman would have been damned if it did or damned if it didn’t.

I Believe that Edelman did Exactly the Right Thing in the Case of the Acer Ferrari Laptops

What is Edelman’s responsibility when it comes to enforcing transparency? My responsibility to bloggers was to be transparent on three levels: my real identity, my real company, and the company for which I worked. The expectation here was that the blogger just might post my entire email online, so no funny stuff. (Yes, that example was shameful, that’s for sure. But I made all of those mistakes so that you don’t have to.)

Here’s another, another, and another.

UPDATE: Microsoft wants their laptops back.

Street Team Promotion.com offers Online Marketing and Brand Management solutions to bring your influence directly to the people that are buying, or considering buying, your products and services.

They are online everywhere in the world. They are your customers. They surf, they play, they shop, and they chatter. It is viral and the stakes are high.

Street Team Promotion.com offers online outreach to consumers using brand advocacy teams, discussion, messaging, blogger relations and more. We work to help you start and control the buzz or just eliminate the noise. We provide online expertise in community technologies, blogs, wikis and message boards.

We work with clients to develop targeted “word-of-mouth” marketing strategies, as well as tactics used on Usenet, message boards, social networks, and blogs. We work strategically to develop online advocacy programs and outreach campaigns to protect your brand.

The chatter and communication online that is shaping perceptions for many trends and consumer buying habits is at it’s all-time high…and going higher. With online competition looming close by, you cannot afford to let others define your message or your brand.

- Community Outreach
- Blog strategy
- Online Buzz Marketing
- Social Networking
- Youth Marketing

According to Louise Story, “consumer brand companies have long wished they could find a way to eavesdrop (legally) on customer conversations. Marketers can easily read Internet blogs, chat rooms and social networking sites, but what people say over coffee or across their cubicle remains largely unknown.” Conversation over coffee or across the cubicle isn’t special and here’s why…

After doing word-of-mouth marketing and brand intelligence — and having spent over ten years invested in online communities — I can say that online conversation is as intimate, honest, and revealing as it may be “over coffee or across the cubicle.”

In fact, I would posit that online conversation, in general, is more authentic because either anonymity is possible or people have a false sense of security when they are in bunny slippers and jammies all comfy at their computer.

Online, people feel safe and are relaxed and spending some time with people they are really intimate with — coworkers and and coffee dates are never that close, really.

Leveraging the Intelligence, market research, and collected polling data culled from “Internet blogs, chat rooms and social networking sites” is almost like researching chimps and apes from the point of view of Jane Goodall — close, without barriers and walls, accepted in the tribe — instead of in a nature reserve, a zoo, or on the dissection table.

Want me to paint my analogy against the wall, well, check this out:

My Online Brand Intelligence Analogy

Let’s consider the chimpanzee. There are several ways to learn more about the chimpanzee: through dissection, in captivity, and in the wild.

Although dissecting the chimpanzee to see how the physiology works is essential as a form of training and education, dissection doesn’t help with knowing the behavior of the chimpanzee.

You might be able to make assumptions about how intelligent it is or what it eats, but in terms of behavioral studies, its irrelevant. This is similar to posthumous studies of market data — there is no life there, only corpse.

Polling and focus groups are like observing the behavior of the chimpanzee in capacity — you have a living, breathing, chimpanzee, but you have one that is under stress, duress, and has been partially acclimatized to appeasing its handlers — it wants to keep safe, it wants to be fed, and it wants to get out — so observing chimpanzee behavior in captivity is like observing consumer or market behavior in focus groups — you have real-live response, but you have the response of something that is beholden to you, that is wondering what’s in it for me — you have corrupted behavioral data.

If you want to really know the true behavior of the chimpanzee, you need to observe it in the wild. And to get the best concept of the behavior of the chimpanzee, you need to become — or at least be accepted as — a chimpanzee.

Jane Goodall was a pioneer in the behavioral study of primates because she was accepted over time into the community of chimps. Online brand intelligence can study and report on brand and consumer behavior in the wild, in the wilderness.

Where behavior is true, honest, and living.

I worship Hill Holliday. They have their required Flash “brand presence” with all the fancy “interactive” requirements, and that takes up 800×600. Were that all, I would blanch and spit on the ground.

I hate Flash because I am highly textual. So, go to Hill | Holliday and then… wait for it … scroll down. Yes, the entire Hill Holliday corporate site is a simple header on the top of a powerful and admired blog. A powerful and admired vertical and industry blog. Brilliant! Bravo!

Here’s why this is all so important: Google and the other search engines don’t see Flash-based sites: they’re invisible. Read this…

Make Your Invisible Graphics-Intensive or Flash Site Highy Visible to Google

Chances are that your corporate website is beautiful and expensive. Beautiful websites tend to be rich in graphics, images, photos, and Flash content. They also tend to be shallow with few pages and very little copy. Sites like this are almost impossible for Google to find. If Google can’t find you then neither can your customer. Until now. This article helps you turn your invisible corporate website into a high-profile and highly-effective medium for communication.

This article is designed to help you turn your stealth website into a big, loud, impressive, bomber of a website with plenty of payload capacity, the payload being your company, your message, your products, your services, and your story.

Corporate websites that are highly graphics-intensive or are built using Macromedia Flash or Shockwave rich content are pretty much invisible to every search engine because search engines want nothing more than lots and lots of descriptive and rich content. In general, the prettier the site, the more impossible it is to actually find unless you know just where to look.

Websites are delivery vehicles and their payloads are your company message, your products, your services, your brand, your culture, and your story. Is your company website an F-117 stealth fighter, only visible to people who know where to look and only carrying a small payload, or is your company a C-130 Hercules, filling the sky with its size and noise and carrying a massive payload.

There are some important things to consider when optimizing a web site for search engines, using Google as the gold standard. SEO requires three things, two of which most web developers and companies do good jobs: rich textual title content, rich textual metadata content (in the form of meta tag keywords and description), and rich body textual content.

Most websites suffers from a strong lack in rich body textual content because they are in general built like brochures: very shallow and very graphical. Sites that rely heavily on either image files or Flash content suffer disproportionately when it comes to search engine ranking. Why?

Because search engines can only index the content that web sites offer them and the only content that the search engines can use is plain text. Although handsome, graphically-rich sites don’t have either the diversity or the sheer volume of keyword phrases that text-rich sites have. In addition to pure volume, search engines also need to find all keyword variations of your service – all variations of the service that your potential clients might use. Search engines also care about what is called “keyword density?? which means that the most readable of copy isn’t necessarily the most findable.

Keep Pronouns to a Strict Minimum

First, never use pronouns. Keyword density is essential to how Google ranks you. Second, use variations on search terms. To illustrate the first two points, I will take a bit of copy and optimize it for search engines and their love for keyword density. Instead of this:

“Viral marketing is now an essential strategy for every firm. It has become as essential to small and large firms alike, both for its relative affordability and its potentially high effectivity. With the advent of the Internet, it has become amazingly efficient: all you need is a laptop and a compelling message.??

Try this:

“Viral marketing is now an essential marketing strategy for every marketing firm. Viral marketing, also known as relationship marketing, buzz marketing, word-of-mouth marketing, conversational marketing, and passion marketing, has become as essential to small and large marketing firms alike, both for its relative affordability and its potentially high effectivity. With the advent of the Internet, viral marketing has become amazingly efficient: all you need is a laptop and a compelling message.??

Yes, you’re appalled by its inefficiency and wordiness. Your boss would never approve, nor would your writing coach. Tough. This is not about winning the PEN/Faulkner, its about arousing Google’s algorithms. Of course, I am exaggerating in order to make a point. I removed all the pronouns and made sure that everything is completely contextualized – not for your visitors, but rather for the search engines.

For my example, I made sure that there was a broad diversity of all the ways people might search for this content. In addition, I made sure that I also mentioned all the buzzwords and key terms that I could imagine. Brainstorming with your sales and communication team or looking at the kind of words and wording your competitors use is always a great idea.

The Controversial Image ALT Tag

Although there is much debate over whether Google pays any attention to ALT tags for images, I always recommend adding ALT tags to all image files, even when the web page is made up of a “sliced image.?? The only ALT tags that exist are usually in the banner of the site. No other parts of a highly graphical or flash-based main page are usually textualized using image ALT tags.

Your company slogan, tagline, phone number, guarantees, products, services, the menu choices (navigation) should be included in the image ALT tags. Even if Google doesn’t care about ALT tags like the rumors say, the site will be way more navigable, especially to the blind and seeing impaired – and don’t they deserve a break? don’t they need your services, too?

Google’s “Eyes” Focus on Where Your Eyes Do

Google give favor and weight to headers and emphasized text. No matter what anyone says, Google cares about formatting. Strong, Bold, Emphasized, Italicized, and Hyperlinked text is favored by Google. Also, Google looks at header tags, too. Header 1, Header 2, Header 3, and Header 4 are important to use. This is especially important because when the same desigers who have you that “sliced” graphics-based site, they might have designer the CSS style sheet without concern for these thing. CSS styles can change the look of regular HTML tags as easily as they can customized DIVs, SPANS, and STYLES.

Corporate Blogs

Corporate blogging is essential to the growth of online properties for a number of reasons, including access to the blogosphere and its interested and passionate community of bloggers and blog-readers. Blogs offer built-in useful tools such as RSS syndication, comments, outgoing links, blogrolls, trackbacks, a richness of text and textual content, and the ability to build celebrity and personality online through a first-person relationship with said blogosphere, current, and future customers.

Since potential and future clients are clueless as to how the company works, how you have grown the company, why you chose to go into this business, and what your vision is, this is a great opportunity to share yourself as the owner, as someone who has his finger on the pulse, and also to directly respond to the curious and the unconvinced. It would also allow you to accept and then publish shameless testimonials from real fans like me. It would also allow you to publish any and all positive or neutral mentions (testimonials or otherwise) about the blog or your official corporate website.

Corporate Blog as SEO Strategy

The Search Engine Optimization of your official corporate website will aid in the site’s “findability?? in Google, MSN, and Yahoo!. There are other things that Google and the other search engines consider in addition to the textual completeness of the entire web property. The most important are the depth of the site (more pages are better), number of links and interlinks to and from the site (can be within the same site), and the frequency with which the site gets updated. A traditional corporate web site is shallow, poorly-linked (especially to external sources) and can oftentimes go for months without being updated. If Google can figure out that your site isn’t changing, it passes it over for constant indexing. It does this because Google has a finite number of resources and will revoke any resources it can in order to preserve them. Since the Internet is vast, Google give priority to web sites and web pages that are constantly-updated such as blogs. Blogs are constantly-updated, deep, many-paged sites that are constantly being updated and constantly being spidered by search engine robots.

Corporate Blog as Community Outreach

No matter how many cool offers there might be online and no matter how much of a your company’s products and services might be, a real angle in the entire blogosphere and blog world is in not only letting your service speak for itself but also that people are even more attracted to story, personality, and the behind-the-scene experience of both the people who run companies and their clients than they are to the services themselves. If you have the time, passion, and wherewithal to put the time and energy into really reaching out to the blogosphere and the community of readers and bloggers, you can get quite an amount of influence and sway – real impact and market penetration – by just building a relationship with the blogsavvy, wealthy, young, and the professional – people with money, in other words. These types of people, 25-45, are the same sort of people who spend a lot of time reading blogs.

Blog Community Outreach

One powerful technique for building community on blogs is to first find a compelling item about your industry, products, and services then search for the blogs that are already talking about it on Technorati. It is much easier to message on blogs that are already having friendly conversation.

Technorati as Strategic Tool

Spread the word online: People are already talking about how busy they are, how awful their places look, and so forth — tell them about your company, your culture, your history, your story, your products, and the services you offer – and do it openly and honestly and place your own name, your own email, and either the URL of your web site or the URL of the blog itself. Here’s how:

1) Go to Technorati.com, a blog search engine.

2) Type in one or more of the keyword phrase in your Meta Tag keywords

3) Go to the blogs that are talking about your company, industry, products, and services

4) Where appropriate, leave a short note about your company or your corporate blog

5) Come back the next day (or as often as you can) and do the same thing but be sure to follow-up with the conversation because dropping a message without coming back is considered spam and in the blogosphere, an ounce or prevention is worth a pound of cure.

Submit your Blog and Website to Search Engines

I personally use Dynamic Submission, but there are a bunch. Web Position Gold is another fave. I choose Dynamic Submission because it allows me to spider my entire blog to within an inch of its life and then submit not just the site’s arteries but also all the way down to the site’s villi as well. In my opinion, search engines are lazy. They have only so many resources and so many nanoseconds in the day. They need to put first things first. So what I do before I spider the blog is set the index page of the blog to view 365-days of posts, or maybe a bunch of weeks, so that I can spider most of the blog from one “Import from Web.” When the import is complete, I change it back to showing only the last 7 days. I even maintain a separate box on which to host the Dynamic Submission tool because it’s such a processor hog. And then let it go. Seems to work like a charm. Why? Well, not because I am doing anything unseamly but rather just because Google and the rest sometimes miss something and I want to make sure that all the engines get everything. Every little dumbass link.

The Services You Might Want to Employ

Although I have not used the services, one respectable way of increasing your link popularity and prestige in Google is to use a service like Text Link Ads. What Text Link Adss offers is a link-buying service that does double-duty. The double duty is as follows: in addition to creating clickable links on the popular sites that can choose and afford, it will also allow you to legally create Google bombs that will heighten the probability that your company website or your corporate blog will turn up when people search for your company, your industry, your market, your products, and your services.

Employing “localized” Google AdWords, content-based Google AdWords, and search-based Google AdWords is a no-brainer. There are other advertising solutions available now, including finding the advertising networks that might be placed on some of the blogs you find the most focused or relevant, including BlogAds, etc.

Okay, I hope that helps. I am tired of writing but if you have any more questions, please feel free to ask me questions below in the comment section and I will both answer them and also use your questions, comments, feedback, and suggestions to fuel future articles.

Edelman and the Flogging of America by DIGITAL STREET JOURNAL is the finest analysis of the Edelman-Wal-Mart joint that resulted in the Wal-Marting Across America fiasco.

If you don’t have time to read the article, here is your take-away warning,

“This is not about public relations. This is about public affairs. There’s a difference. Public affairs is decidedly more political and comes with a different set of standards and values.”

Military-grade fisking — ruthlessly detailed point-by-point criticism that highlights errors, disputes the analysis of presented facts, or highlights other problems in a statement, article, or essay — is generally only aimed at public affair campaigns.

In the current political climate, Wal-Mart is political, which is why the Wal-Mart campaign is run out of Edelman’s Public Affairs office in DC and not in New York or Chicago.

BizHack posted a response to a blog post I posted and then deleted (oops) from the main page of my blog.

I didn’t delete the page, though, and John Keotsier nailed me, “Talk about good timing – Chris Abraham jumped ship from Edelman just before the proverbial sh*t hit the proverbial fan … Reputation is hard to gain, easy to lose. Good timing!”

Well, I didn’t jump ship so much as walked the plank. I mean, the blog post was Out of the Firing and into the Frying Pan, after all. Full transparency!

The Internet may have a latency of 24-hours but the Blogosphere is realtime.

In order to be effective, blogger relations (BR) and online advocacy (OA) needs to be fully opt-in. Any PR firm who wants to engage the blogosphere should prospect for new bloggers individually and not en masse. I am surely a fan of the GM Fastlane blog. That said, I received an unsolicited email (some fancy that SPAM) from Melanie at Hass MS&L PR. Here’s some “dos” and “don’ts” of online advocacy and blogger relations.

Bravo for embracing online advocacy and BR, bravo for being transparent — transparency is key — and bravo for having an actual PR executive, Melanie, send the email from her firm, Hass MS&L PR, and not from GM

GM and Hass MS&L PR, you get points off for not sending me an email letting me know that you are aware of my blog — and my love of automobiles and corporate blogs — and then asking me if I would be willing to receive future emails.

That would have been ideal.

That said, I am pretty excited to be on the list, either way; although I guarantee you you’re going to get a lot of accusations of spamming. The rules are, in order of importance: transparency and opt-in. You failed to ask first.

The email to follow:

—–Original Message—–
From: melanie.xxxxxxx@hassmsl.com [mailto:melanie.xxxxxxx@hassmsl.com]
Sent: Wednesday, September 06, 2006 1:29 PM
To: cja@well.com
Subject: General Motors Extended Warranty Announcement

Hi, Chris.

This afternoon General Motors announced that it is extending its powertrain warranty on all vehicles. GM came to this decision in large part due to customer feedback it received on its Fastlane blog.

We thought this use of new media might interest you and/or your readers.

To learn more visit:

http://fastlane.gmblogs.com/archives/2006/09/because_we_can.html

Feel free to contact me with any questions.

Thanks for your time,
Melanie

Melanie xxxxxxx
Assistant Account Executive
HASS MS&L
115 W. Liberty, Ste. 200
Ann Arbor, MI 48104
P: (734) 214-xxxx, ext. xxx
E: Melanie.xxxxxxx@hassmsl.com
————————————————————————
Disclaimer
“The information in this email is confidential and may be legally privileged.. It is intended solely for the addressee and access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients, any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing client engagement letter or contract.”

As part of the support material I offer my students for my Washington, DC, blogging workshops, I have a website, The Applied Blogging Workshop, that gives everything I teach away for free. A “steal this curriculum” site.

I started with the lecture I taught at Columbia and have gone from there.

The site sometimes goes fallow between classes, but since I have the “Starting a Blog” blogging class to teach this Tuesday, I am probably going to spend a lot of time updating it.

If you want to start a blogging class, blogging course, or blogging workshop, please contact me and I will help in any way I can.

If you need a Blogging 101 class, an on-site training session of how to blog, a blogging consultant; if your company needs executive blog training or corporate blog training, I would be happy to oblige as well but it’ll cost you.

Contact me at either (202) 352-5051 or cja@well.com

I have two upcoming local Washington, DC, workshops on how to blog that I teach for the Writer’s Center. The first is Starting a Blog on Tuesday, June 13th and A Blog of Your Own on Tuesday, June 27th — both of which will be at Glen Echo Park in Maryland from 7:30-10PM. Still some room for both classes! Come join me!

Workshop: Starting a Blog
Description: Writing for online consumption is much different from writing for the pae. Learn how to write for the Internet and the blogosphere in this one-day class focused on the unique and powerful way the blogosphere commuicates. Learn how you can best leverage your own personal passion, your own personal artistic voice, and your unique perception of the world into an online organ that very well could change the world.
Date/Time 6/13/2006 to 6/13/2006 [7:30 PM to 10:00 PM]

Workshop: A Blog of Your Own
Description: Okay, you have a blog and consider yourself a blogger. The next step is how to build your prestige, your readership, and your reputation. This class will demystify the process of taking your personal blog and developing it into a popular resource. Being brilliant, funny, insightful, and inspired is just the beginning; learn how to help your hungry audience find you.
Date/Time 6/27/2006 to 6/27/2006 [7:30 PM to 10:00 PM]

“In the bitingly funny, razor-sharp I Love You, Nice to Meet You, platonic friends Kevin Bleyer (“The Daily Show with Jon Stewart???) and Lori Gottlieb give the no-holds-barred low-down on coupling up from the both the male and female points of view. Or as they like to put it, “Twice the perspective, half the insight??? (after all, what do they know – they’re still single).”

“Like romance anthropologists, Lori and Kevin deconstruct every key moment in the lifecycle of a relationship, from what the fake purse-grab really means when the check comes (how hard is it to find your wallet in a purse the size of doughnut?) to fighting etiquette (Is all fair when love is war?) to who gets “home couch advantage??? in couples therapy. Based on stories from their own dating experiences (funny for you, mortifying for them), I Love You, Nice to Meet You is a hilarious and eye-opening collection of “anecdates??? from a guy and a girl who just want to find the one but – lucky for you – haven’t.”

What People are Saying about I Love You, Nice to Meet You : A Guy and a Girl Give the Lowdown on Coupling Up

“The best new funny book about dating on planet Earth, perhaps in the entire universe, and certainly in the Milky Way. Even Tolstoy and God together couldn’t write something as funny and cool and weird and wonderful as this.”
—Molly Jong-Fast, author of Normal Girl and The Sex Doctors in the Basement

“I Love You, Nice to Meet You is funny, affecting, blunt and useful. Kevin and Lori are generous to old flames (well, most of them) and unsparing on themselves. This book may or may not help you find true happiness. But it will give you good, sound advice about what not to talk about over that first cup of coffee, or what items that are best not displayed in your medicine cabinet. Their alternating interpretations make us laugh at the gaffes we have all committed in hope of love. But they still hold out hope for love.”
—Scott Simon, host of NPR’s Weekend Edition Saturday

“For lonely urban singles, here–finally–is a warm, witty companion to crawl into bed at night with. The bad news is it’s a book. The good news is, “I Love You, Nice to Meet You” is very funny, only costs a low one-time fee, and won’t call you regularly at 1 a.m. ‘just to say hi’ (I forget in which chapter, but it’s covered). Shake up a cosmo for one and enjoy.”
—Sandra Tsing Loh, author of A Year in Van Nuys“The funniest book about dating to date. Gottlieb and Bleyer guide us through the twists and turning points in every relationship, providing insight, fresh perspectives, personal anecdotes and hearty laughs along the way. Read it in one big gulp, or savor slowly, bite by bite.”
—Valerie Frankel, author of Hex and the Single Girl and The Girlfriend Curse

“It’s amazing that this is a funny book because this is one exhaustingly detailed compendium of everything that could ever go wrong in every stage a love relationship. At long last, you, the book buying public, will never again have to actually participate in this barbaric uncivilized ritual to become the grizzled cynical veteran of bad love you were destined to be. For this we all owe Kevin Bleyer and Lori Gottlieb a debt of gratitude.”
—Merrill Markoe, original head writer of The Late Show with David Letterman and author of It’s My F—ing Birthday: A Novel.

“Sure, chivalry died. But it got replaced by something much funnier–and luckily Lori Gottlieb and Kevin Bleyer are here to describe it. In dueling essays, the authors spar, match wits, and reveal startling truths about contemporary relationships.Whether you’re searching for the soulmate you have yet to meet, or getting increasingly irritated at the one you found already, this book provides the antidote: pure laughter.”
—Jenny Lyn Bader, co-author He Meant, She Meant: The Definitive Male-Female Dictionary

Reviews of I Love You, Nice to Meet You : A Guy and a Girl Give the Lowdown on Coupling Up

“Knowing that bad dates make good stories, Gottlieb (Stick Figure: A Diary of My Former Self) and Bleyer, a writer for The Daily Show with Jon Stewart, share a collection of “anecdates” in this he-said she-said guide to “coupling up” that has not infrequent flashes of true hilarity—a rarity among the ever swelling ranks of humorous dating guides. The authors, good friends who have never been an item (“not now, not then”), provide individual interpretations on the standard fare of relationship topics, but cleverly; chapter titles include “Venue Ask Her Out – Is ‘location, location, location’ the key to getting a second date?” and “I’ll Show You Mine, If You Show Me How – Is there any civilized way to get naked with a new lover?” Insights such as “If you cry about anything less than the death of a mother…you’re doomed,” “Oprah is pornography for women” and “a week of uninterrupted physical presence isn’t a sign of love. It’s a stakeout,” make Gottlieb and Bleyer’s stiff shots of wisdom go down more like a fizzy summertime cocktail, helping to make the dating game, if not always fun, at least fun to read about.”
—Publishers Weekly