Google does everything you could ever want, just a little ghetto. That’s why Google is permabeta — because they are interested in being everything to everyone first, and then refining over time.  Well, Gmail and Google Mail now offers the ability to be able to attach more than one file at a time to an email, something that everyone else has always done, even Google Video and YouTube, if you know where to look.  And so does Facebook and Flickr as well.  And now, Gmail! Huzzah!

If you use Google Mail for your email needs and get frustrated that you can’t select more then one file at once well you can now rejoice because Google have enabled the feature in their service. The system works a bit like the flickr uploader where when selecting a file you hold down CTRL and select the other files you want to attach and what’s even better when you attach them you can see each attachment uploading through the new progress bar. This is another great feature added to an already amazing email service. (Via Neowin)

Google is now fully able to attain the Holy Grail of email: the unified mailbox, via Lifehacker and the Google Blog:

Earlier this month a feature appeared in Gmail Labs: multiple inboxes based on labels. Zach Gellar, over at The Official Gmail Blog, has a great tip for leveraging the multiple-inbox trick into a full fledged control panel for multiple email accounts:

1. Turn on Multiple Inboxes from the Labs tab under Settings.
2. Set up a filter to auto-archive all mail sent to your work or school address.
3. Customize one of your multiple inboxes to show mail sent to your other address. To do this, go to the Multiple Inboxes tab under Settings and set up one of the panes to search for mail sent to your other address.
4. (Optional) Use a “custom from” address so that replies will be sent from Gmail but as if they’re from your other account. This way, your coworkers or classmates won’t know the difference.

Once you’ve set your email to be forwarded and properly labeled, you can use the other inboxes not as subdivisions of your primary Gmail account, but as inboxes for separate email accounts. Genius!

I have been going through Google Docs and discovered an internal document I would like to share with you from back in the beginning of 2007. Taylor Donlan wrote it to explain to our new staff how best to reach out to and engage online on behalf of our clients and in general. I was inspired to share it based on this comment by Jonathan Crawford from the article What motivated you to learn about social media? Check it out and tell me what you think:

When we approach someone online, we need to approach in the same way we would in the real world. If our goal is to develop relationships, we cannot “go for the kill” instantly. Instead, we must engage in some small talk first. We must engage the blogger and his or her post first, well before any discussion of our client or their related services.

To use Chris’s metaphor, in a professional context, we want them to ask us for our business card. We want to get them so interested in whatever service or client we are touting that they are asking us for more information. This does not mean we air drop business cards everywhere or give one to every person on the street – those cards are thrown away. In the real world, it is much more effective to develop some kind of individual connection before exchanging business cards – they are much more likely to keep the cards, and remember you. In the future, they are more likely to be open to doing something for you.

For a more basic metaphor, imagine meeting someone in a bar. You don’t go right up to someone and jump into a conversation or ask them for favors. Instead you ease into conversation by engaging something that you notice about them or that stands out about your general surroundings. You need to build some rapport in terms that are common to both parties before you can get to any deeper level.

In the blog world, we are trying to do the same. When you make a comment on a post show that you have paid some attention to their post and add something meaningful – feel free to Google the subject matter and share some additional information or just share your general feelings on the subject matter. Then and only then is it acceptable to broach the subject of our client or their services.

Whenever possible, we pose our engagement campaigns in terms of offering “a gift” – usually a service or piece of information that will likely prove useful to the blogger and/or their readers at no cost. While this “free gift” approach reduces the appearance of any spam quality to our engagements, it is still necessary to ease into the gift offering. We are not in the business of spamming, and it will not be tolerated.

Another important point is that we believe in transparency. We are not interested in being deceitful. Admit proudly that you work for Abraham Harrison and whomever the client might be. Our engagement campaigns aim to offer a gift to bloggers, and there is no shame in our business.

Last week, Mark was contacted by a reporter from IDG who wanted to know about how Abraham Harrison LLC uses Google Apps Premier, and Mark Harrison, our CEO, obliged. The article was published online today, For Web Apps, Get a Service Guarantee, in PC World (via Marketing Conversation):

For example, the Google Apps Premier Edition suite contains an availability guarantee only for its Gmail portion (for 99.9 percent uptime) and offers no commitment for the other components, which include word processing, spreadsheet, and presentation software.

“It would be comforting to have an SLA that covered the entire suite,” says Mark Harrison, founding partner of Abraham Harrison LLC, provider of online marketing services.

Abraham Harrison, founded in 2007, has been using Google Apps Premier Edition for about one year, and the uptime of its hosted applications and services, though not 100 percent, has been excellent, according to Harrison. Downtime incidents have been rare and brief, and have never proven disruptive to the company’s operations, he says. “We’ve never been crippled by an outage,” Harrison says.

Still, should a significant Google Apps outage occur, it certainly would impact the company, which is highly dependent on the suite. The company chose Google Apps in order to give its geographically-dispersed staff an array of software to use for communication and collaboration. In addition to the suite’s productivity applications, the company also uses Google Talk instant messenger and Gmail for e-mail. The company’s 22 employees, located in six countries and four continents, operate in 14 different time zones, and since most of their work is collaborative, Google Apps–which lets users jointly edit documents located on a central server–was a better alternative than e-mailing Microsoft Office documents back and forth.

Harrison would also like to see Google Apps provide an offline component that would allow users to work on their local PCs when disconnected from the Internet, a capability he knows Google is pursuing with its Gears technology.

That Harrison would feel more at ease with an SLA is telling. His company isn’t an ordinary Google Apps customer. Although the relationship between Google and Abraham Harrison is purely of the vendor-client type, meaning that the company receives no compensation from Google, the Google Apps team has singled it out as a model small business whose feedback it regularly seeks. As a result, Harrison is in close contact with the Google Apps team.

The thing I love most about Google is that they always offer data-portability. That said, it isn’t always easy to do. I run my entire Global Business on the strong back of Google Apps Premier. Sometimes my Director of Client Services, Saul, harangues me to make backups. Theoretically, it is possible. Now, thanks to Google Operating System and Blogoscoped Forum the possible has become practical, Export All Your Documents from Google Docs:

Google Docs & Spreadsheets doesn’t provide you a way to export all your files at once. But if you use Firefox, there’s a Greasemonkey script that creates a page with links to downloadable versions of your documents and spreadsheets.