- 'However, giant fail for the employees on the Southwest flight. It is incredibly obvious to me that this policy should not be a “zero tolerance.” The captain should have made a more calculated judgment about the safety and comfort of passengers on the plane. The flight from Oakland to Burbank is a little over an hour. I’ll give up half my seat to a “Customer of Size” next to me for an hour if it means not having to delay take-off because of this BS.'
