This morning I wrote DomainTools is Stealing from Me; however, I really must follow up to say that I am starting to see refunds coming in from the errant charges. I received this follow up email from DomainTools support — thanks very much:
Hello Chris:
Thank you for your inquiry. Our Dev Team is currently working to resolve the billing issue that has affected your account. We will certainly refund every duplicate charge to your PayPal account immediately.
We will also upgrade your ticket to Billing Support so that we can follow up accordingly with you if necessary. We apologize for the error and any inconvenience this may have caused.
Thank you again for using DomainTools.
Best regards,
Tim P
DomainTools Client Support
