Since February 27th, DomainTools has overcharged my account $213.
DomainTools Zombie Fraudulent Ghost Charges
As an Internet geek, I have always been a member of DomainTools for the mad ninja whois and name server tools they offer. They even have registration tools that allow me to track the history of domain registration. Well, since February 27, 2009, they have been grabbing money hand over fist from my account with line items such as “Additional 10 Units rebilled monthly (expires May 5th, 2008)” and “10 Units rebilled monthly (expired).” Here’s the crazy image of the craziness going on. Is this happening to anyone else? Is DomainTools getting hacked, has it gone zombie, and are people getting their money back?
Follow up 20:04 2 March 2009: I am starting to see refunds coming in from the above charges. I have this lovely email:
Hello Chris:
Thank you for your inquiry. Our Dev Team is currently working to resolve the billing issue that has affected your account. We will certainly refund every duplicate charge to your PayPal account immediately.
We will also upgrade your ticket to Billing Support so that we can follow up accordingly with you if necessary. We apologize for the error and any inconvenience this may have caused.
Thank you again for using DomainTools.
Best regards,
Tim P
DomainTools Client Support
