Chris Abraham

If you are interested in an online reputation management, defensive SEO, reputation defense campaign, please call us at +1 202-657-4769 or email us at info@abrahamharrison.com, and we’ll be more than happy to help you!

Abraham Harrison Online Reputation Management and Defense Services

When it comes down to it, reputation defense and crisis management demands engagement: resistance is futile. Here’s some excellent advice from Local Advertising Journal about the risks and rewards of Online Reputation Management: Eliminate the Negative:

A negative review of your business or product is detrimental to your online reputation, but if it is managed correctly you can negate some of its worst impacts. When you find a negative review about your business, under no circumstances should you knee-jerk a reply defending your business. This can quickly devolve into a nasty thread of replies that will in perpetuity online, for anyone to read. You would not want have a heated argument in front of your customers in public, and make no mistake, an online post war is public indeed.

This is an excellent addition to what I have written in the past about online reputation defense and management:

Some things to consider when you’re cleaning negative returns on Google and the other search engines: cleaning is easier after the body has been removed. If you are in the middle of a maelstrom of bad press and online vitriolic hatred, then you probably need to weather the storm for a while before the counter messaging and the defensive SEO strategy starts working.

That said, messaging, controlling your brand, your reputation, and your results on Google — promotional SEO — should be started well before you ever get smeared online. Getting your message, your intent, your true self, your words, you interests, your true bio, your positive images, your press packets, and everything you have ever published online well before sladerous things happen is essential.

Otherwise, you will be too vulnerable. The best defense is a fantastic offense, to be sure.

One thing that one really needs to consider before entering into a reputation war is whether or not to engage at all.  One thing that I learned during my short stay at Edelman was that the very best PR consultants know when not to engage.  That’s the magic.

Also, if you have a choice, to not engage the attack unless it is in your own terms. If you enter into an engagement in the other party’s terms, you are doomed to failure. Most often, no matter how tempting it may be, do not try to do crisis management in a blogger’s comments unless you have an attitude of mea maxima culpa and a strong solution — a solution that will seriously win hearts and minds — and that does not include being defensive or fighting back.

What I recommend in cases like this is counter-messaging, using either a platform you control or a neutral platform, such as YouTube, Twitter, Digg or whatnot.  In this way, you will be able to convey your truths and the truths of your company and brand without getting to wrapped up in the tarbaby of the commenters and supporters who will, undoubtedly, flock around you like Piranha.

Otherwise, as I said before, no time like the present to start working up your online brand reputation with some of your own energy, positivity, passion, case studies, bios, experience, sharing, teaching, participating, engaging, and learning well before anything happens in your space, online or otherwise.

When it comes down to it, it all comes down to whether you’re known or unknown. If you are attempting to defend your reputation as an Internet unknown against an Internet Celeb, you’re toast and you probably need to quickly contact me and my firm right away — things are going to get ugly fast.  Even if you’re known but not necessarily adored, you will still be part of the accountability loop. People tend not to attack someone they know. If you can make sure your “captors” know your face and know who you are, you’re more likely to survive any sort of slander and online attack much more than a nameless, faceless, and detached corporate globalist.

I don’t know if you’ve been online much, but the worst thing ever to be online is a detached corporate globalist. Even if you and your brand has a history of tending towards detached corporate globalism, you can at least become an engaged corporate localist with the name Jack or Phil or Mike or Sheila, and that’s better that just being a Trademark, a Copyright, and a pack of hungry lawyers!

Abraham Harrison LLC’s Online Reputation Management Defense Services

You are not helpless in the face of negative search results. A directed, well-executed, diligent campaign will place your desired results high in the list, pushing undesirable results down to irrelevant pages where the majority of Internet users do not bother to look. 90% of searchers never look past the first page — i.e. the first 10 results. 99% of searchers never look beyond the second page. We will work to get the undesirable results as far from those first two pages as possible.

At Abraham Harrison, LLC, our proven and well-refined methods as well as our long-established credibility gives us particular efficacy in influencing top search results. We don’t engage the negative results, as this actually makes them more attractive to the search engines. We employ an assortment of tactics to chaff and flare, to draw the search engines’ attention to positive and neutral results, and away from the problematic negative results .

It is not possible to make information on the Internet disappear unless the people who put the information online in the first place take it back down again — even then, the data is often mirrored elsewhere or cached and re-served by the likes of Google and The Wayback Machine. The method is to make the undesirable results needles in haystacks — it can be there, but only people really intent on finding it will come across it.

An online search results sanitization campaign is a long-term commitment, much like treating a cancer. It begins with a period of intense assault on the problem to beat the negatives down followed by a on-going low-level maintenance regime to keep them down. A campaign is heavily front-loaded with the ongoing maintenance being very low cost — we can also turn those maintenance operations over to you, together with any infrastructure, content, and domain names we may have set up during the campaign.

Unlike many other companies in this field, we have no interest in holding you hostage over the years by keeping control of the mechanisms of the treatment. We are happy to turn that over to you once we get you in the clear, or if you prefer, provide you the service of keeping up the defense, however you prefer.

An online search results sanitization campaign requires subtlety convincing the search engines that what they previously believed — i.e. that the currently highly-ranked negative results are indeed some of the most valuable and relevant results — is no longer true, and that the neutral and positive content that we identify or create is far more valuable and relevant and therefore should rank highly, pushing the negative results down into the obscurity of lower rankings.

This requires a bit of time, 6-8 weeks of concerted effort generally, to get results moving away from where the search engines have long believed them legitimately to stand, toward the new state that we desire, with those negative results far below the neutral and positive ones.

Once we get the results moving and out of stasis, we keep them moving until we are happy with the results, then maintain them in place, so that the negative results (which naturally have their own legitimacy in the eyes of the search engines) do not move back up again. It is a bit like braces on a child’s teeth which are then followed by a retainer that keeps them straight and prevents them from slipping back to their original crooked state.

Even the largest, well-known companies have used defensive SEO tactics in the face of crisis and unfavorable publicity. It works for them, and it will work for you. Negative search results are a controllable problem that can be solved with diligence and know-how. Unlike other common types of crises, negative search results will not disappear without action. However, unfavorable publicity that you may have received years ago that is still affecting perceptions about your brand can be dealt with and have its negative impact neutralized.

We have resolved difficult SEO solutions — probably far worse than yours – in the past and come out on top. With our vast network and effective systems, we are able to provide an viable, permanent solution to most online reputation problems, and we will help with yours as well.

Generally, campaigns run a year, with the bulk of the effort in the first 4 months. After the first five to six months have passed and we have achieved a stable new order with the negative results well-buried, we will be happy to turn the maintenance over to you, if you wish, or we can continue to maintain the defensive systems for you until the end of the year.  After the first year, we’re happy to continue monitoring your online reputation and maintaining your defensive systems for as long as you choose to retain our services.

That said, all of the work, all the domain names, and all the IP we generate for you is yours and we’re happy to turn it over to you if you like, after the year-long contract is completed.

Abraham Harrison, LLC, bills on a retainer basis, i.e. at the beginning of the month before beginning operations. As mentioned, the effort, and the billing is front-loaded to allow an aggressive attack to beat down the negative results soundly, then backing off over time focusing over more on the lower-resource work of stabilizing the results in order to allow you to save money.