Is it me or is the response I received after sending Media Temple a desperate request for help with regards to slow server response times and the email I received from Six Apart totally dismissive and not doing a very good job at all of answering my questions, meeting my needs, or resolving my problem — the tone is, “this issue is not our problem.” You bet your grid it is.
“Christopher,
If you’d like to check your access and error logs for errors indicating what could be causing this, you can go to your AccountCenter, click to “Domains > chrisabraham.com (gs) > Report settings and logs”. You should be able to look through your logs on that page.
Unfortunately, the issue recently reported regarding your usage of Movable Type appears to be either an end-user issue, bug, or feature flaw within the software itself which would be outside our scope of support for this product. For further information and possible resolution to your issue we recommend consulting the help center and documentation for the Movable Type software located on the software creator’s main website: (http://www.movabletype.org/help/).
You may also consult the “Scope of Support” page for more details regarding the scope and amount of support covered by (mt) Media Temple for this specific product. Please visit the following URL for more information: http://www.mediatemple.net/go/sos/#ss_movable_type
Thank you for contacting (mt) Media Temple regarding this matter.
Best Regards,
A[redacted] Z[redacted]
Customer Support
(mt) Media Temple
Here are some previous requests, pleads, and downright begging that I have sent over the past, the usual response being, “It appears to be up right now. Are you still showing it down?” or “You recently reported difficulty in accessing one or more of your services at (mt) Media Temple. We are pleased to inform you that the affected service has been restored and is now fully operational” or “Sorry it has taken so long for you to get a response. We are doing a massive upgrade later this week which should address the latency and MySQl connectivity issues” or, the most common and consistent, “The issue you have reported has been identified by (mt) Media Temple as possibly being part of a wider problem affecting more than one customer.”
I was sort of holding my breathe when I got the “We are doing a massive upgrade later this week which should address the latency and MySQl connectivity issues” message because I thought that the grid server hosting would finally live up to its promise. I have been patient but when it makes it difficult for ME to blog (I get time outs wen I try to get to my Movable Type dashboard) then I just thought that enough is enough.
I should be moved off of Media Temple’s Grid Server by the end of the weekend. I really have not had an experience this bad. I also can’t believe this: “You may also consult the “Scope of Support” page for more details regarding the scope and amount of support covered by (mt) Media Temple for this specific product. Please visit the following URL for more information:
http://www.mediatemple.net/go/sos/#ss_movable_type” Basically, this says to me, sorry, not my problem… of course it is Media Temple’s problem because they’re my host and MT is working, it is the hosting that isn’t.
Well, I know for a fact that the gang at Host for Web have been really great to me and go above and beyond to help me out when I have a problem. So, now that I have a dedicated server from them, I am going to take a chance and move this blog over there.
And Media Temple? You suck!
{ 2 comments… read them below or add one }
I just tried to call you, please call me at 877-578-4000 and ask for me.
The Grid Server sucks!!!!!!!!!
4h 8m Down in Jan
4h 40m Down in Feb
15h 10m Down in Mar
8h 43m Down in just the first 5 days in April
Actual (mt) Media Temple (gs) Grid-Server Response Times
http://spreadsheets.google.com/pub?key=p-Ab3UaY590VDhZCTaDinHg